Hotel - ibis Hong Kong Central & Sheung Wan
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hong Kong Central & Sheung Wan Hotel

4.0/5 3,702 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 550 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 8,741 reviews

Our guest reviews for ibis Hong Kong Central & Sheung Wan

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,702 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kanwar S. Solo - 17/07/2018 AccorHotels certified review
« Convenient location. Loads of HK character in the surrounding area. »

Convenient location. Loads of HK character in the surrounding area. Bit of walk (over non suitcase wheels friendly pavements), from either of the nearest MTR stations (Sheung Wan & Sai Ying Pun). If you use the Airport Shuttle (as I did), the MTR offers hotel drop to the Ibis! I didn't know this... would've saved me 2 broken suitcase wheels... >< http://www.mtr.com.hk/en/customer/services/complom_free_bus.html The hotel is good. Neat. Quick service. The studio room is large. Some scratched up walls, but nothing majorly shoddy. In-house dining is - as usual - expensive. But, lots of eating options in the vicinity. Will be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanwar S., Thank you very much for sharing the experience with us related to your recent stay. I am glad that you liked our location and overall experience met your expectation. Your acknowledgment was shared with the team for encouragement. There is Airport Express free shuttle bus services available with the schedule of every 20 minutes. In addition, bus and tram stops are in front of the office which may serve as another option of MTR. Thanks again for your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Dushyant S. Families - 17/07/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us your experience related to your recent stay. Firstly, I am happy to learn that you satisfied with our check in and check out procedure and friendliness of hotel staff. Furthermore, I have noticed we should improve the breakfast options at our hotel. Your comments will be shared with the concerned departments to further improve our guest experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simone Hansen (Ms) General Manager

Kyeong R. M. Families - 17/07/2018 AccorHotels certified review
« Good location, good staff & service. »

Ibis hongkong central has a good location. Soho street is near here, i can go to shopping & tour easily. All staffs are very kindly & smiling to customer. I will stay once again ibis hongkong central when i visit to hongkong next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyeong Rok M., Thank you very much for your loyalty and sharing your positive feedback related related to your recent stay. We are thrilled to receive you full score review, in particular acknowledgement towards the services. Your feedback was shared with the team so as to encourage them to keep the good work. We will work hard and make your future stays as great as previous one. Thanks again for your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Dianne H. Families - 16/07/2018 AccorHotels certified review
« Not quite the best. »

Staff were reasonable but lacked good English. The first room had a dreadful mouldy smell that made me feel ill so the first night I didn't stay there. The next day I changed my room but it took until 3.30 to be available even though they said it would be ready at 2.30. The staff I spoke to the second time didn't know about my change of room. The second room was better but still had a mould smell. The hotel in general is run down. the drinks at the bar were over priced for less than 75ml of wine in the serve. I wouldn't stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dianne H., Thank you for taking your time and sharing the experience related to your recent stay with us. It is sorry to learn that your experience did not meet your expectation. Your comments were shared with concerned departments and we will take appropriate measure to improve the quality, including the air conditioning checking and services quality improvement. We sincerely hope that you will give us another opportunity to better serve you again. Kind regards, Simone Hansen (Ms) General Manager

Sumit Business - 14/07/2018 AccorHotels certified review
« Good but not the best »

Staying at Ibis hotel was a nice experience but not the best experience. I understand that you have made the hotel completely smoking free but if there could be smoking zone at the terrace or somewhere inside the building then it could have been better. If you are caring about non-smokers and not allowing to smoke inside the building if found charging HK$3000 then you should think about smokers as well you need to smoke every 3-4 hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sumit, Thank you for taking the time to tell us your experience related to your recent stay. Firstly, I am happy to learn that you satisfied with our check in and check out procedure and friendliness of hotel staff. Furthermore, I have noticed your comments regarding an indoor smoking area for our smoking guests. Your comments will be shared with the concerned departments to further improve our guest experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Simone Hansen (Ms) General Manager

Supakorn T. Friends - 14/07/2018 AccorHotels certified review

awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Supakorn T., Thank you very much for your feedback related to your recent stay. We are grateful to learn that you had an awesome stay. Your acknowledgement served as a great encouragement for us to keep the good work. We will keep improving in all aspect and make your futures stay with even better experience. Thanks again for your comments and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Couples - 14/07/2018 AccorHotels certified review
« Pleasant stay »

Wonderful view of harbour . Friendly efficient staff.Good breakfast first morning. Take away breakfast second morning due to early flight very poor. Stale cakes , apple and coffee!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your loyalty and your feedback related to your recent stay. I am delighted to see that you enjoy the stay, liked the harbour view, commented that our staff was friendl. I will share your acknowledgement so as to give motivation to the team to keep the good work. On the other hand, your comment about the breakfast box was addressed. Our Restaurant Manager will review it accordingly. We will keep improving and hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Raafat B. Couples - 13/07/2018 AccorHotels certified review
« Very good in good price and location »

Nice 2nights stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raafat b., Thank you very much for sharing your experience with us related to your recent stay. It is always a pleasure to receive positive feedback. I am delighted to learn that you enjoyed the stay, found our location convenient. I will share your acknowledgement with the team which serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Chris Friends - 13/07/2018 AccorHotels certified review
« Clean&professional »

Rooms are good for 1-2 people. clean, courtieous staff. the only down side is that all of the tour packages and event tickets were sold out far in advance. We did not see what was advertised in the scrolling marquee behind the check-in counters. If you are out of tickets, dont advertise the tour and prices. It was a continual disappointment and frustrating everytime we asked about tickets and event bookings only to be told its not offered, you ran out, or to go somewhere else and get tickets.

Our hotel has responded to the review
Our hotel has responded to the review

Dear chris, Thank you for your loyalty and positive feedback about the services & room. We are sorry to see that your overall experience did not meet your expectation, and the disappointment caused by the tourist information displayed on the TV screen. We initially aim to give more information to our guests and were regretted that it created frustration to you. It is our hope to have you giving us another opportunity to better serve you again. Kind regards, Simone Hansen (Ms) General Manager

T Business - 13/07/2018 AccorHotels certified review
« Dissatisfied. Poorly trained staff. Rude service »

Ridiculous customer service. I emailed to ask about potential upgrades and was politely told I can request at check in if available. At check in this girl Zachary served me and was very impolite and rude. Said they rarely ever upgrade members and barely spoke to me during the check in process when I asked about any other rooms available. She just handed me the key and said no. Check out took very long as I wanted to pay with cash instead of credit card and no one was Manning the accor members desk. I waited 30 minutes at least before talking to anybody while I was the only For member lined up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T, Thank you for your loyalty and spending your time to give us comprehensive feedback. We felt regretted to learn that your overall experience did not meet your expectation and please allow me to extend my sincerest apologies here. We took your comments seriously and did investigate into the issue so as to take appropriate measures to improve the quality. Reviewed that the room that was assigned, a free upgrade was arranged in recognition of your membership. However, we were sorry that the team did not explained it to you and caused your confusion. For the departure, the team member stationed at the priority desk was serving other guests, and all the staff was occupied by guests, therefore it took you the wait. It is sorry to hear about the arrival and departure experience, which was believed to be exceptional case. Our Front Office Manager will follow the case and improve the quality. Thanks again for your comments and we hope there will be another opportunity to better serve you. Kind regards, Simone Hansen (Ms) General Manager

Anniebelle V. D. D. Families - 12/07/2018 AccorHotels certified review

Staff were amazing. Our rooms are always clean. I give credit to the housekeeping and check in staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anniebelle Vergel de D., Thank you very much for your loyalty and comprehensive feedback related to your recent stay. I am delighted to receive your positive comments on most of the area and found the stay was a great one. It is great to see that you found the room was clean and staff was friendly. Overall, the stay was a great value of money. Your review was shared with the team so as to give them motivation to keep the good work. Thanks again for your comments and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Saranporn S. Couples - 11/07/2018 AccorHotels certified review
« The best hotel in the price you like. »

I know that in Hong Kong, the accommodation is very narrow and expensive, but here is the difference. Price can be paid. And the room is bigger than the great view, great service, I like it here and will come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saranporn S., We very much appreciate your comments regarding your stay with us in June. It is thrilled to see your full score review and your positive remarks about the good value and services. The team was encouraged and motivated to keep the good work, preparing for your future stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Kristian C. Couples - 11/07/2018 AccorHotels certified review
« Will recommend to stay here »

Good hotel service.. Allowed us to check in early which gave us more time to explore Hong Kong.. Receptionist were very accommodating..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristian C., Thank you very much for your positive feedback and will recommend us as well. The team and I felt motivated to see your acknowledgement towards our services and room arrangement upon your arrival. The team always try the best to make our guests enjoy the stay as much as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Mary S. Friends - 10/07/2018 AccorHotels certified review
« Convenient Location »

We had a comfortable room with a great view! We were close to trains, buses and trams! Walking distances to all ammenities was easy even in hot weather! Buffet breakfast was adequate for our needs! An enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you very much for your comment related to your recent stay. It is encouraging and grateful to see that you had an enjoyable stay, and you felt happy about the stay. Your acknowledgement and positive comments was shared with the team. We all felt motivated after reading it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Emma Couples - 10/07/2018 AccorHotels certified review
« was good mostly »

was good to stay there while i was in Hong kong, location was fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear emma, We very much appreciate your comments regarding your stay with us. It is great to see that your experience met your expectation and liked our location. The team was addressed of your comments. We will keep improving and make you feel more welcomed during future visits. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Steve Couples - 10/07/2018 AccorHotels certified review

Bed was a little hard for a western person but realise that this could be a cultural preference

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for taking time to share your comments about your recent stay with us. I am delighted to see that the team did a good job in services and you enjoyed the stay overall. Regarding your feedback of the bed, we have extra soft toppers available for guests. Please do not hesitate to contact Housekeeping team and we will make the bed softer for you. Thanks again sharing your experience with us and we look forward to be at your services again soon. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Pleasant stay »

Easy to get to. Andy checked us in and was very helpful staff were pleasant. Breakfast was good. Bed was too hard for our liking. No pillow top mattres in the harbour view room - not sure if available elsewhere in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for you loyalty and sharing the experience with us. It is our pleasure to see that you had a pleasant stay and your acknowledgement especially towards our Duty Manager - Andy Chiu. Our Executive Housekeeper was addressed of your comments about the bedding. We have softer topper available and will make the bed softer for your future stays. We look forward to welcoming you back again soon. Kind regards, Simone Hansen (Ms) General Manager

Tsuruwo Business - 09/07/2018 AccorHotels certified review
« Simple, but very comfortable »

I love the city of Hong Kong, and I stayed at this hotel five years ago. I remembered the room and its location was very good at that time, so I made the reservation here again. I got the comfortable stay, with reasonable price, I will stay again if I go to there next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tsuruwo, Thank you for your support and sharing your experience related to your stay with us. It is our pleasure to be at your services again after five years, and you found the stay was comfortable as previous one. Your positive remarks were shared with the team and they felt motivated after reading them. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Richard Business - 09/07/2018 AccorHotels certified review
« Decent hotel for a short break »

Efficient service, basic room and facilities but with the stunning restaurants and sights outside I didn’t spend much time in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you very much for your review related to your recent stay. It is our pleasure to receive your feedback and commented that we are a decent hotel for your short break. Your acknowledgement towards the efficiency was especially shared with the team so as to give them encouragement and motivation to keep improving. It is our aim to make your future stays to be excellent. We look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

L. Business - 09/07/2018 AccorHotels certified review
« Good 5 days stay with some room for improvement »

I stayed in room 1701 for 5 nights. Alls good except these. 1. Little variation in breakfast. By day 3 i was sick of eating the same food. (-1) 2. The shower area in room 1701's bath room is always flooded. The floor was sloped upwards towards the drainage hence flooding. Suggest the hotel engage contractor to rework the sloping. (-2) 3. Despite hotel staff told me i am in a non smoking room. I could often smell smoke smell in my room especially from the bathroom. (-. 5)

Our hotel has responded to the review
Our hotel has responded to the review

Dear L., Thank you very much for sharing your experience and giving us suggestion for improvement. Your remarks were shared with concerned department heads for following up. For the buffet breakfast food selection, we are changing some of the items daily, so as to give more choices for guests. In addition, we are working with the contractor about the sloping issue and we will push the rework project faster. Thanks again for your suggestion and we hope to welcome you back soon. Kind regards, Simone Hansen (Ms) General Manager

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