Hotel - ibis Hong Kong Central & Sheung Wan
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ibis Hong Kong Central & Sheung Wan Hotel

4.0/5 3,973 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 773.00 HKD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
See all services

Hotel location

Our rooms

  • 550 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 10,344 reviews

Our guest reviews for ibis Hong Kong Central & Sheung Wan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,973 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Solo - 15/03/2019 AccorHotels certified review
« Good »

Easy check-in, check-out, comfortable & clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your support to Le Club Accorhotels Loyalty program and sharing your experience with us. I am happy and grateful to hear that your overall experience was good. Your acknowledgement towards the room cleanliness and smooth check-in & out was shared with the team so as to give them encouragement to keep the good work. Thanks again for your feedback and we cannot wait to serve you in a not distant future. Kind regards, Simone Hansen (Ms.) General Manager

Couples - 15/03/2019 TripAdvisor review
« Improved service »

This is our second stay for the week after returning from a short trip to Macau. The reception staff is courteous unlike our earlier experience. Not sure if it was due to my earlier feedback. Anyway, it's encouraging. Room is spacious by Hong Kong standard and has all the basic amenities . The 2 area for improvement : 1. Need smarter elevator. For a few instances we had it zoomed past us without stopping or stayed put without coming up/down!!! 2. Room 1410 shower room floor is not properly leveled and caused water accumulation.

Dave L. Couples - 14/03/2019 AccorHotels certified review
« Great location »

Great location, easy access from and to the airport using airport express then the free shuttle bus line H2. Comfortable, clean rooms and surrounded by a good choice of places to eat and drink

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave L, Thank you very much for your review related to your recent stay with us. We are glad to learn that your overall experience met your expectation, especially was fond of of location. Our Housekeeping team was happy to receive your positive feedback about the room cleanliness. We will keep improving and hope to make your future stays to be perfect. We look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

K. Business - 14/03/2019 AccorHotels certified review
« SATISFIED »

NOT BAD

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., Thank you very much for your feedback related to your recent stay. I am glad to see that your overall staying experience was satisfied. However, please accept my sincerest apology regarding the cleanliness was not up to your standard. At ibis, we always strive to provide the best services at the best price. The concerned department heads will take appropriate measures to improve the quality. More training will be conducted and the frequency of spot checking the room cleanliness will be increased as well. We sincerely hope that you will give us another opportunity to better serve you. Kind regards, Simone Hansen (Ms) General Manager

Michael S. Couples - 13/03/2019 AccorHotels certified review
« Very comfortable and convenient stay »

We stayed for 1 night and found the hotel to be neat and tidy and very comfortable. Staff were friendly and helpful. The location is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., Thank you very much for loyalty and sharing your experience with us related to your recent stay. It is always a pleasure to receive positive feedback. I am delighted to learn that you enjoyed the stay, found our location convenient, room was comfortable and service was great. I will share your acknowledgement with the team which serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Jl Families - 13/03/2019 AccorHotels certified review
« Comfortable Beds »

Friendly staff, good location and comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JL, Thank you very much for your loyalty and comprehensive feedback related to your recent stay. I am delighted to receive your positive comments on most of the area and found the stay was a great one. It is great to see that you found the location was good and staff was friendly. Overall, the stay was a great value of money. Your review was shared with the team so as to give them motivation to keep the good work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Solo - 13/03/2019 AccorHotels certified review
« Great Location and a Greap price. »

This hotel is on the H2 Line for the Airport Express Bus service from the Hong Kong station. It's also a short walk to many IFC Mall. Very basic hotel that charges to make local and 800 calls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your loyalty and feedback related to your recent stay with us. It is glad to see that you liked our location and overall experience met your expectation. Guests are welcome to make HK local call free of charge, but for the toll free number and international calls, there will be a charge. Please feel free to contact our Front Office Team for the price details. We look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Solo - 13/03/2019 AccorHotels certified review

Generally okay, but there was strong clorox smell on my level in the afternoon which was not so pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your feedback related to your recent stay with us. It is sorry to learn about the unpleasant smell in the room. Your comment was shared with our Executive Housekeeping for further investigation and handling. Please feel free to contact our housekeeping team for assistance during your stay so that we could rectify the situation and make your stay more enjoyable. We look forward to welcome you back soon. Kind regards, Simone Hansen (Ms) General Manager

Richard B. Business - 12/03/2019 AccorHotels certified review
« Convenient location in HK. »

Good location, average facilities, bed was hard - but OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B, Thank you very much for your continuous support to the loyalty program and sharing your review related to your recent stay with us. It is glad that you liked our hotel location and found it was convenient. Regarding the bed comfort, we purchased some softer topper and we have noticed about your preference, and will prepare it for your future stays. Please feel free to contact our Housekeeping team regarding any comments about the room during your stay, so that we can rectify the situation and make your stay to be more enjoyable. Thank you again for sharing your experience, and we cannot wait to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Business - 12/03/2019 TripAdvisor review
« Lovely hotel »

Everything you need, and the location is wonderful. Tram line is close by. Short walk to great restaurants and stores. Staff are very friendly. Room has everything you need to make your stay away from home comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kaybee9000, Thank you for choosing ibis Hong Kong Central & Sheung Wan Hotel during your recent visit. I am pleased to read that you appreciated our location, neighborhood, staff and guest room. Sheung Wan is an interesting place which blends with east and west. You can find the historical buildings, art galleries, museum and also modern restaurants in the area around the hotel. As you mention we have great eateries and stores nearby, I suggest you can approach our staff at Front Office the next time as we are more than happy to share interesting spots nearby with you. I am thankful for your positive comments on our staff members, who take their roles in our industry very seriously and do their best to provide that quality customer service our guests expect. We truly value the support you have given us and we certainly look forward to welcoming you back very soon. Kind Regards, Simone Hansen General Manager

Mike Families - 11/03/2019 AccorHotels certified review
« The hotel is conveniently located to shops and the MTR with many local shops nearby selling dried foodstuffs. »

Staff knowledgeable and courteous about local travel and site seeing conditions with some tips for the beginners in Hong Kong. Morning food buffet of a good standard with a large variety of choices to suit all tastes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you very much for your loyalty and sharing your review related to your recent stay with us. It is glad to see that your overall experience met your expectation. In particular, your acknowledgement towards the services and breakfast was shared with the team for encouragement. It serves as great motivation for us all to keep improving. We will work hard and make your future stays to be perfect. We look forward to be at your services again soon. Kind regards, Simone Hansen (Ms) General Manager

M. Business - 11/03/2019 AccorHotels certified review
« Great stay »

Nice and central for all areas.....easy to transportation Room a bit on the small side but functional and clean. I did ask if I could have the Accor points added to my account but was refused as booking was made through an agent (work purposes). Found this rather disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you very much for your feedback related to your recent stay with us. It is glad to see that overall it was a great staying experience and in particularly liked our location, Your appreciation towards the room layout and cleanliness was shared with the team for motivation as well. Regarding your comment about the membership points, to enjoy the benefits and points earning, please make the booking directly with us or via our website. As your previous booking was made via online travel agent and the payment was settled with the travel agent, the system did not allow us to make any point credit. Thanks for your understanding and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Breadbutteredbothsides Solo - 10/03/2019 AccorHotels certified review
« Comfortable short stay in very convenient location. »

An overnight stay in simple, clean, comfortable hotel in great location - always stay at the Ibis when I am coming through town for a quick visit. Great value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Breadbutteredbothsides, Thank you very much for sharing your experience with us related to your recent stay. It is always a pleasure to receive positive feedback. I am delighted to learn that you enjoyed the stay, found our location convenient, room was clean and service was great. I will share your acknowledgement with the team which serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Kf L. Solo - 08/03/2019 AccorHotels certified review
« satisfied »

I like the speed with which I checked in and out at the reception, this time round.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kF l., Thank you very much for your loyalty and sharing your review related to your stay with us. It is our pleasure to learn that you had a satisfied stay and like our efficient services from the Front Office team talents. It is our aim to keep improving and make your future stays to be another remarkable experience. We look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Hj Families - 07/03/2019 AccorHotels certified review
« a well-placed hotel (The rest is not good) »

I made a reservation for Cityview. However, I sent an e-mail asking for a place with the best view possible, but I couldn't get through. The bathroom drain was bad. It was inconvenient to use the elevator. Even when the elevator button to the G floor was pressed, the elevator to the fifth floor was moved, and the elevator to the fifth floor had to move to the G floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hj, Thank you very much for taking your time to share your experience related to your recent stay with us. It is sorry to learn that your overall experience did not meet your expectation. Regarding your comment about the room with better view, we checked with concerned department and noticed that your booking was made via third party online agent and the request was not transmitted to us. It is suggested booking our harbour view room to enjoy better view. For the lift system, we have 3 lifts out of 5 which can access to G/F directly from guest floors, two elevators will go to 5/F only. We hope that you will give us another opportunity to better serve you again in a not distant future. Kind regards, Simone Hansen (Ms) General Manager

Business - 07/03/2019 TripAdvisor review
« Overall good stay »

Near to tram station but not too near to MTR (around 10 mins walk). Not many restaurant around or that area can be a little quiet at night. Room is clean and customer service is great, staffs are attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Culture14761767060, Thank you for your comments and your appreciation towards our cleanliness and staff. A smart tip to get to our hotel from Sheung Wan MTR station (Exit B) is to keep walking along Connaught Road Central until the junction of Des Voeux Road West, then you’ll find our colorful building sits just two blocks away to your left. It takes you around 8 minutes on foot. Other than MTR, the different means of transportation available in front of the hotel, such as tram and bus are indeed convenient to reach all places worth visiting in Hong Kong. Sheung Wan is an interesting place which blends with east and west. You can find the historical buildings, art galleries, museum and also modern restaurants in the area around the hotel especially at Hollywood Road. Please feel free to approach our Front Office staff next time and we are very willing to share the interesting spots nearby with you. Thank you again for your feedback and support. We will be more than glad to welcome you again should your travels bring you our way. Kind Regards, Simone Hansen General Manager

Eric L Friends getaway - 07/03/2019 TripAdvisor review
« Basic rooms okay staff »

Rooms are basic and outdated with only 2&1 shower and body wash. Unfriendly check-in staff and no acknowledgement of my Accor membership. Location is okay. Only 10min walk to MTR and away from busy areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric L, Thank you for taking the time to share your feedback and your support as our member. We regret to hear that some of the areas have fallen short of your expectations. As an economy hotel, our hotel offers guest rooms with 3-metre high ceiling, large bay windows and timber flooring that make best use of functionality and practicality of the room to create spaciousness and homey experiences to our guest. We regret that this was not your impression and offer our apologies. As part of initiatives of Planet21, the sustainability program of Accor, we have limited the detergent usage. There is a 3 in 1 solution serving the purpose of shampoo, conditioner and shower gel, however additional amenities are available on request. Regarding our staff members, we usually receive positive comments about how helpful and friendly they are, however I apologise that you were not met with this same expectation. Please rest assured that we will engage our Learning and Development team in order to conduct the required focus training to ensure that the team is better equipped to deliver a professional and courteous service. On behalf of the hotel team, once again we wish to thank you for your continuous support and hope that the unpleasant incident will not in any way prevent you from availing yourself of our services in the future. Kind Regards, Simone Hansen General Manager

Inhwa Families - 06/03/2019 AccorHotels certified review
« The modest but well-to-do hotel »

When I arrived earlier than I expected, they allowed early check-in becasue of I accompanied with kid and parents. It was really appreciated to take a rest for my family. I borrowed multi plugs which I missed pack for overseas trip and I can sleep until 11am due to there was no clean sound in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inhwa, Thank you very much for sharing your experience related to your recent stay. I am glad to see that you enjoyed the stay and the overall experience was good. Your acknowledgement towards the early check-in arrival was shared. It was great to see the flexibility that the team extended to you and made you feel happy. We look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

L. B. Y. Business - 06/03/2019 AccorHotels certified review
« Overall good experience »

Location is very near tram station but not too near to MTR. Room is clean, check in is fast, hotel staff is attentive and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. BEE Y., Thank you very much for your feedback related to your recent stay with us. It is glad to learn that you had an overall good experience and gave acknowledgement towards our location, room cleanliness and attentive & efficient services. The team felt motivated after reading your review. We will keep improving and hope to make your future stays to be perfect. We cannot wait to welcome you back soon. Kind regards, Simone Hansen (Ms) General Manager

Julie S. Friends - 05/03/2019 AccorHotels certified review
« stop over in Hong Kong »

the service in this hotel is amazing, displays great leadership , the staff are naturally attentive, very caring, good food, good breakfast selection, clean hotel , great views, very comfortable, rooms on the small side but this hotel is definitely worth a visit , cant say how much we appreciated the excellent service Value for money,

Our hotel has responded to the review
Our hotel has responded to the review

Dear julie S., Thank you very much for your loyalty and positive feedback related to your recent stay with us. We are grateful to learn that you enjoyed the stay with us and gave acknowledgement towards our services team. It is our honour to deliver great services and give you remarkable stay. We will keep the good work and aim to make your future stays to be perfect as well. We look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

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