Hotel - ibis Hong Kong Central & Sheung Wan
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hong Kong Central & Sheung Wan Hotel

4.0/5 3,912 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
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Hotel location

Our rooms

  • 550 rooms
  • 100% non-smoking hotel
  • 12 rooms for people with reduced mobility
  • 32 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,917 reviews

Our guest reviews for ibis Hong Kong Central & Sheung Wan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,912 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 16/01/2019 TripAdvisor review
« Housekeeping not up to standard »

Housekeeping personnel did not change bed linen despite us putting up the change linen card prominently in bed. When requested, she change it unwillingly and later we found the bed sheet was badly stained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navigate07954497257, Thank you for sharing your experience with us. Please accept my sincere apology regarding the housekeeping service that you have received. I am sorry to read that our staff did not change the sheets even with the card placed on the bed. I have passed your feedback regarding this issue and the way you have been treated to our Executive Housekeeper for their review with the team. Please rest assured that it is a sole case which does not reflect our usual service standard and we will ensure this does not happen again in the future. Thank you again for your patronage and we hope you will give us the chance of welcoming you again in the future with a level of service that meets and exceeds guest’s expectations. Kind Regards, Simone Hansen General Manager

Yu-wen, T. Families - 14/01/2019 AccorHotels certified review
« GOOD! »

GOOD!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu-Wen, T., Thank you very much for your loyalty and feedback related to your recent stay. It is delighted to see that you enjoyed the overall staying experience. We are great to see your positive remarks “GOOD!”. Your acknowledgement towards was with the team. We all felt motivated after reading your comments. Thanks again for your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Al Couples - 14/01/2019 AccorHotels certified review
« Great place to stay »

Good location and staff were friendly. I’m extremely happy about last day there. Our flight didn’t leave till late and asked about late check out on the day to see how much it was as we wanted to leave at 3.30. I was told due to being a good Expedia member there would be no charge as opposed to what I was told when asking about it before arriving. I was quoted a big quote upon arrival and told they don’t participate with Expedia. Good to see some proper customer service and research from someone else. Thank you. It made our experience better and would stay again due to this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Al, Thank you very much for sharing your experience related to your recent stay with us. It is glad to receive your acknowledgement and commented that "Great place to stay". Your positive remarks towards the staff was shared with the team for giving them motivation to keep the good work. For our normal check out time, it is 12 noon and therefore the reservation team gave you the price for keeping the room till 5 pm. Yet, our Front Office Team will see the on day situation and extend flexibility subjected to the situation. It is happy that you were happy about the arrangement on your departure day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Marc L. Business - 13/01/2019 AccorHotels certified review
« Good value for money »

Efficient check in, great view, excellent location... Can improve on breakfast, elevator and further on the gym... But maybe then won't be value for money... Lol

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc L., Thank you very much for your comment related to your recent stay. I am glad that the overall staying experience met your expectation. However, we are sorry to learn about your score for breakfast. Our Resturant Team was addressed of the issue and will take appropriate measure to improve the quality. Thanks again for your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

P Solo - 13/01/2019 AccorHotels certified review
« a very comfortable guest room to relax in »

I checked in as late arrival. Every staff I met was very pleasant and professional. As I prefer my room on the warm side, maintenance provider me a space heater. The overnight supervisor assisted me promptly as I encountered problem with the safe . Apparently housekeeper has a heavy workload and I can see why she was not paying attention to dust around corners. Bedding is very clean and comfortable, pillows are good. Space is very sufficient as a guest room. Water pressure is good although in drain in the shower stall drains slowly. An extendable magnifying mirror in the bathroom would be very useful A snack vending machine would be convenient because I don't feel comfortable to walk around in an unfamiliar area after midnight. Laundry service is good. At least half of items on dinner menu are not available when I called at 9pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P, We very much appreciate your comments regarding your recent stay with us. We are glad that you enjoyed the stay overall and found that the room was great and staff provided excellent services. However, we are sorry about the restaurant experience and the drainage problem. Concerned department heads were addressed of your comments and will take appropriate measures to improve the quality. Thanks for bringing our attention to the issue. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Business - 13/01/2019 TripAdvisor review
« Great location »

Typical Ibis. Does what it says on the tin. Yes the rooms are on the small side, but great breakfasts, comfortable bed, and fantastic views. Very close to tram, and MTR not too far away. Location feels very safe.

Amit P. Couples - 11/01/2019 AccorHotels certified review
« Comfortable Stay »

Very nice stay. Good location of hotel. Nice view of the harbour from the room. Polite staff. Highly recommended for future stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amit P., Thank you very much for sharing your review related to your recent stay with us. It is thrilled to receive your full score and commented that the stay was comfortable. Your acknowledgement was shared with the team for encouragement. We will keep the good work and aim to make your future stays to be perfect as well. We hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Aj Business - 10/01/2019 AccorHotels certified review
« Nice hotel »

I was only at the hotel for about 12hrs but I enjoyed the stay. The view over the harbour from the 28th floor was awesome to wake up to. Check in was smooth and the staff were friendly. The buffet breakfast was really nice. My only criticism was that the bed was very hard. I still slept ok but would have preferred a softer mattress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AJ, Thank you very much for your review related to your recent stay with us. It is delighted to receive you positive comments and gave us acknowledgement. For the bedding preference, we have softer topper making the bed more comfortable. Your preference is updated, and we will prepare it better for your future stays. Thank you again for sharing your experience, and we look forward to be at your services soon. Kind regards, Simone Hansen (Ms) General Manager

N J. Families - 10/01/2019 AccorHotels certified review
« Exasperating »

Made an error in booking , booked ibis north point by mistake only found out when checking in . Asked to see if booking could be changed to Sheung Wan , but was told by duty manager Hawks that hotel was full so change not possible . Check website rooms available , asked Hawks again acknowledging error was mine and would cover any price difference , but said not possible . Asked him to speak to North Point duty manager directly who declined due to different owners . Spoke to duty manager May Fong told her had booked with ibis , not ibis sino or ibis any other owner , nonsense excuse . Evently good booking in Noth point cancelled and fresh booking in Sheung Wan , stay ok , but front line staff weaknesses seriously exposed

Our hotel has responded to the review
Our hotel has responded to the review

Dear N j., Thank you for sharing your review related to your recent stay with us. Firstly, it was regretted to learn that your arrival experience was not as expected and please allow me to express my sincerest apologies for it. It is understood that to guests' point of view, we are under the brand of ibis, however, for two hotel properties would not share the same financial system. We sincerely asked for your understanding. The team was shared with your comments, and further training will be providing in enhancing our service quality. Thanks for sharing your concerns with us and we hope there is another opportunity to better serve you again. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Couples - 10/01/2019 AccorHotels certified review
« Exactly as described. »

Good sized room with harbour view as booked. Breakfast was ok as long as you arrived early. Internet was good but had to reconnect every time we left the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your loyalty and time to give us the feedback related to your recent stay. It is glad to see that your overall experience met your expectation. However, I am sorry to learn that your Wifi experience did not meet your expectation. We totally understood that in the era of technology, internet access is very important. Our IT team was addressed of the issue and will work with the service provider to improve the it. Thanks again for your comments and we hope that you will give us another opportunity to better serve you in a not distant future. Kind regards, Simone Hansen (Ms) General Manager

Leanne Couples - 10/01/2019 AccorHotels certified review
« Good choice »

Lovely staff including the housekeeping who gave us an extra box of tissues after emptying our bins ( I had a terrible cold) This Hotel is good value and very close to public transport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne, Thank you very much for sharing your experience with us related to your recent stay. It is always a pleasure to receive positive feedback. I am delighted to learn that you enjoyed the stay, found our location convenient and service was great. I will share your acknowledgement with the team which serves as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback and we look forward to welcoming you back soon. Kind regards, Simone Hansen (Ms) General Manager

Chiasg Couples - 10/01/2019 AccorHotels certified review

Room and towels are clean. Water tap has defect, leaking. Bed sheet not changed throughout. My suggestion is to change it after 5 days since we stayed with the hotel for 10 days. More TV channels please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chiasg, Thank you for sharing your experience related to your stay with us. It is glad that your overall experience met your expectation. We felt thankful for your suggestions and our Executive Housekeeper was addressed of that. Follow up actions will be taken accordingly. For any issue that encountered during your stay, please feel free to let our Housekeeping and Front Office Team know, so that we can do the rectification during your stay, making the experience to be better experience. Thanks again for sharing your feedback and we hope that your next visit will be with better experience. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Solo - 10/01/2019 AccorHotels certified review

Very good but beds were too hard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your comment related to your recent stay. It is encouraging and grateful to see that you had an enjoyable stay, and you felt happy about the stay. Your acknowledgement and positive comments was shared with the team. We all felt motivated after reading it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Return Customer »

The price is competitive as compared with other budget hotel, the service staff was friendly and easy to communicate with. Has been staying with ibis for few times whenever I travel to HK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your loyalty and time to share the experience with us related to your recent stay. It is my great pleasure to receive positive score on most of the areas and learnt that you enjoyed the stay. Your acknowledgement towards our staff was shared with the team so as to give them motivation. On the other hand, your comment about the price was addressed. Our Revenue Manager will review it accordingly. It is sorry about air conditioning system in your room was not functioned properly. Concerned departments were addressed of the issues and will follow them up. We will keep improving and hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Daniel Families - 08/01/2019 AccorHotels certified review
« Great »

Hotel was in an ideal location for us. Trams and MTR station close by. Room was clean and size is comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, Thank you very much for your comment related to your recent stay. It is encouraging and grateful to see that you had an enjoyable stay, and you felt happy about the stay. Your acknowledgement and positive comments was shared with the team. We all felt motivated after reading it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Jenna Families - 08/01/2019 AccorHotels certified review
« Great hotel without the expense »

Very clean. Great rooms. Serviced daily. Close to all forms of public transport. Very informative and helpful reception staff. Great little restaurant. Very happy with out choice in HK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenna, Thank you very much for your loyalty and sharing your review related to your stay. We were delighted to see that you were happy with your choice and enjoyed the stay overall. It is glad that Housekeeping, Restaurant and Front Office Team all did a good job during your stay, giving you a good impression. We will keep improving and aim at making your future stays to be perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

Anonymous Solo - 07/01/2019 AccorHotels certified review
« Easy couple of nights »

Easy check in, used points to make the stay cheaper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your loyalty and support to Le Club Accorhotels Loyalty program. I am glad to read about your positive comments on most of the areas related to your recent stay, which was a satisfactory one. I will share you acknowledgement with the team and encourage them to keep the improving. Thanks again for sharing your experience with us and we cannot wait to welcome you back soon. Kind regards, Simone Hansen (Ms) General Manager

Genade Families - 07/01/2019 AccorHotels certified review
« Incredible view, Basic facilities, Instant service, Small room »

I arrived at the hotel without much expectations knowing IBIS offers no frills accomodation. The harbour view room I stayed in had a full view of Victoria Harbour which proved to be a real treat. It was an overall alright stay except for the strong smell of bleaching agent in the room and corridor. The only problem I encountered was the tiny shower area as we knocked onto the glass door and tap frequently. Also, the drainage was extremely poor due to the size of the drain cover and the shower floor would be flooded after use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Genade, Thank you for your loyalty and sharing your comments about your recent stay with us. Firstly, it is grateful to see that you liked the room arrangement and the view from the room. However, I am sorry to learn that your overall staying experience did not meet your expectation. Regarding the room size, in addition to the standard size room that you booked for the previous stay, we would like to recommend our Studio room, which is 25 sqm and the bathroom size is bigger as well. Thanks again for your comments and we hope that you will give us another opportunity to better serve you in a not distant future. Kind regards, Simone Hansen (Ms.) General Manager

Shagun Couples - 07/01/2019 AccorHotels certified review
« Good location, but room facilities could be better »

The location of the hotel was very good and close to all the major sites we wanted to visit. However, the room facilities were quite basic, such as toiletries. The room size was small but efficiently planned out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shagun , Thank you very much for staying with us and sharing your experience related to your stay. It is glad to see that your overall experience met your expectation. To support the Sustainable Development Program and encourage guests to use less disposable amenities, we place a person items in the bathroom and a bottle of mineral water. Our Housekeeping team is more than happy to deliver the addition items upon request. Thanks again for your comments and we hope to be at your services again. Kind regards, Simone Hansen (Ms) General Manager

C. S. F. Couples - 06/01/2019 AccorHotels certified review
« Satisfactory »

Not near to MTR station. But near to eateries. Due to cold weather, water dew formed inside window glass and dripped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you very much for your comment related to your recent stay. It is encouraging and grateful to see that you had an enjoyable stay, and you felt happy about the stay. Your acknowledgement and positive comments was shared with the team. We all felt motivated after reading it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Simone Hansen (Ms) General Manager

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