Hotel - Pullman Shanghai Jing'an
Pullman Hotel Pullman Hotel

Pullman Shanghai Jing'an Hotel

4.0/5 1,964 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • PUDONG INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Boutique Gourmande
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage
    • Sauna in bathroom
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Our rooms

The Pullman Shanghai Jing An has 288 guest rooms and suites, with guest comfort and well-being as its priority, each of its well-appointed rooms and suites is a haven of comfort. Each guest room enjoys full length floor to ceiling glass walls.Expansive views of the city, full-size work desk, 42" flat TV screens, the finest in bathroom accessories with rainforest showers and luxury bedding with 400 thread count bed linen.

  • 287 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Data port in room
    • Sauna in bathroom
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,102 reviews

Our guest reviews for Pullman Shanghai Jing'an

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,964 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Friends - 15/03/2019 AccorHotels certified review

Great Stay. I enjoyed the hotel very much. It is now my favourite hotel in Shanghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Business - 13/03/2019 TripAdvisor review
« Good location, fair service »

The location is good with excellent public transportation connection. In general, the service was up to standard, but it could be more personalized. The breakfast was good with various choices of both Chinese and Western style food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will shared your comments with our operation team which is we hope they improved. More personalized which is the difference with the luxury five star hotel and some normal brand.We are delighted to read that you had a nice stay at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Amy P. Business - 09/03/2019 AccorHotels certified review
« Good value for money »

Good location, clean and contemporary furnishings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

John B. Couples - 07/03/2019 AccorHotels certified review
« Excellent stay at the Pullman in Excutive Suite for 5 days in Shanghai »

The Pullman Jang An was an excellent location and hotel close to the city and main railway station. The staff were courteous and helpful .Excetive lounge concierge Daisy made our stay very enjoyable nothing was too much trouble . Would certainly stay there next time we travel to Shanghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Michael K. Solo - 05/03/2019 AccorHotels certified review
« Unprofessional Staff and Unenforced Smoking Rules »

Heavy Smoking in the exec lounge, badly trained front desk staff, and a total lack of friendliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I am the Guest Experience Manager for this hotel and please feel free to contact with me if you need any further assistance. My email address is "ge…". Sincerely, Ethan Wang Guest Exeperience Manager.

St Business - 05/03/2019 AccorHotels certified review
« Awesome customer service! »

This stay was beyond my expectations, staffs were very helpful & polite!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Jenny Solo - 02/03/2019 AccorHotels certified review
« Amazing experience »

Everything is good ,amazing single trip

S., J. C. Business - 01/03/2019 AccorHotels certified review
« Always feel good when I stay at this hotel »

I always stay at the executive floor. Nancy Huang, the service lady in the executive floor always greet my direct with my name and a smile. She has a good service attitude, I like her services. Gym has added two new treadmill machines but functions are limited and not connect to TV. Rest of the equipments in Gym are new and great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Filippo Business - 27/02/2019 AccorHotels certified review
« Good location, quiet room and good breakfast »

The room size was pretty good, it was facing the back so very quiet (much appreciated). No usb to charge phones or tablets, only one channel of western movies

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

James Business - 25/02/2019 AccorHotels certified review
« Happy »

quite good only issue was no universal power plug in a room on the executive level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Couples - 25/02/2019 TripAdvisor review
« House keeping need improvement & great location for transport »

it is not accor standard. As gold member I got upgrade to executive room (519), its horrible room A/C didnt work properly & i had to walk on wet spot carpet on my sock. After complaint, they change me to room 520. Staff very limited english

Our hotel has responded to the review
Our hotel has responded to the review

Dear 435ana, Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We informed the carpet issue with our Housekeeping and they will pay more attention about this problem. About the English issue, Our operation team was begining the cross training and role play also. Once again, highly appreciated for your interest in letting us know how we could better serve our guests, your attention to detail throughout is considered as part of our continuous efforts to improve our operation quality and service level. I look forward to welcoming your back and hope that your future stay with us will be another wonderful traveling experience at Pullman Shanghai Jing An. Sincerely, Ethan Wang Guest Experience Manager

Robert C. Couples - 24/02/2019 AccorHotels certified review
« An escape from the pressures of Shanghai »

Excellent, quiet , warm experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

M. Couples - 11/02/2019 AccorHotels certified review
« Satisfied »

Enjoyable Four Nights in Shanghai

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Anonymous Business - 02/02/2019 AccorHotels certified review
« Check In is slow , not sufficient counters open »

Pleasant and friendly staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lye Seng L., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

G. Business - 27/01/2019 AccorHotels certified review
« Neither »

Waiters at our dinner party on 6th floor were somewhat inexperienced The light switch in the rooms are difficult to find in the dark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will shared your comments with Banquet staff and their department head and try to make some action to improve our service in the furture. I would like to deliver the sincerest apologies to you again. Sincerely, Ethan Wang Guest Experience Manager

Lawrence Couples - 21/01/2019 AccorHotels certified review
« Bad Service! »

One of the worst hospitality experienced ever had!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., Warmly greeting from Pullman Shanghai Jing An. Thank you very much for taking the time to let us know more about your recent stay. Please allow me to sincerely apologies for the poor quality and services you have unfortunately experienced while staying with us. I’m the Guest Experience Manager in this hotel and could we have much more information about the your experience. I can take the responsibility and try to take some action to correct it. Your comments is very important to us which can improve our service and I also need to deliver the sinceresly apologies to you again. Please feel free to contact with me if you have free time to share more information or need any further assistance. Best Regards, Ethan Wang Guest Experience Manager

Lijen Business - 21/01/2019 AccorHotels certified review
« Nice hotel , good location »

Big room , convenient location Nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. k., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

Thanapote K. Friends - 17/01/2019 AccorHotels certified review
« Good location. Easy to find. »

Good location near metro line 2. Easy to find. I got good price with 30% discount. But a little bit small room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.K., Thank you very much for all these very encouraging comments. I will share your comments with the team that I am sure will be delighted to know that your recent stay with us was as pleasant as the previous one. We look forward welcoming you soon in your Shanghai's home and wish you and your family a fantastic upcoming year of the pig Sincerely yours, Ethan Wang Guest Experience Manager

Christine C. Couples - 08/01/2019 AccorHotels certified review
« Good location, near MRT station. »

Room is a big smaller than my expectation. Overall I have a good stay in Pullman. I choose this hotel also due to it near the train station and I can take the bullet train to Suzhou. Near by have 7-11 and family mart store. The breakfast can be further improve and add in the variety. It’s limited choose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., We very much appreciate your comments regarding your stay at the Pullman Shanghai Jing An. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ethan Wang Guest Experience Manager

L. Business - 04/01/2019 AccorHotels certified review
« Room is good but the restaurants need improvement »

Overall the room is clean, tidy and comfortable. The breakfast needs to be improved as the cut bread piece was completely dried out when they are serving from the plate. The service at the Chinese restaurant was poor when I arrived there at around 8pm for dinner. I did not aware that the restaurant will stop taking new orders from 9pm and the waitress kept pushing us to place order after we have just seated at the table. It left no room and time for us to 'discuss' about what to eat. After we ordered, the food was serviced at a reasonable quality but the waitress kept showing her sad face to us over the dinner.... maybe we were jeopardizing her off-work hour. If this is the case, the reception should let us know at the time we entered the restaurant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you for taking the time to tell us about your experience at the Pullman Shanghai Jing An. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will talk with the chinese restaurant manager about this case. We need to deliver our deeply apologies for this terrible experience. I can ensure you that your feedback will help us to make our hotel a “real” Pullman. We are fully aware that we have a long way to go. Again, thank you for telling us about your experience. Sincerely, Ethan Wang Guest Experience Manager

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