Mercure Al Khobar Hotel 5 stars

TripAdvisor rating 3.5/5 188 reviews
Mercure Al Khobar Hotel
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+ 19 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Family rooms

  • Private indoor car park

  • Indoor swimming pool

  • Valet car park

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Ski hire facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Al Khobar Hotel

Prince Turki Bin Abdul Aziz
St Corniche
Eastern Province
31952
al khobar
saudi arabia

Tel: +966138989880

Fax: (+966)13/8949997

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    KING FAHAD AIRPORT At 60km / 37.29 miles

  • By plane

    KING FAHAD AIRPORT At 60km / 37.29 miles

  • By car

    RIYADH HIGHWAY At 15km / 9.32 miles

GPS :26.297474, 50.221081

Our accommodations

Rooms and suites equipped with wireless/WIFI Internet, satellite TV, air conditioning and safe.

King Deluxe Room with side sea view

  • Max. number of persons: 2
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior King Room with side sea view

  • Max. number of persons: 4
  • Area: From 36
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Queen Deluxe Room

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Junior Suite with side sea view

  • Max. number of persons: 4
  • Area: From 60
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Execuitve Suite, full sea view

  • Max. number of persons: 4
  • Area: From 69
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Family Suite, 2 bedrooms suite

  • Max. number of persons: 4
  • Area: From 66
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

AL SULTAN

Type of cuisine: Mediterranean

Al Sultan Restaurant is located in the hotel lobby across the reception, and is considered as one of the most distinguished and unique restaurants in the area, offering Arabic and Lebanese cuisine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SEA VIEW

Type of cuisine: International

Located in the Hotel's10 floor, with an astonishing panoramic view overlooking Al Khobar Corniche and city, its design integrates guests seating with live cooking stations offering an international cuisine all day long

Lunch

06:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE RENDEZ-VOUS

Photo non contractuelle / Strictly non binding

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 745

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Al Khobar Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

556 reviews

tripadvisor

TripAdvisor Rating 3.5/5

188 reviews

Customer review rating 4.0/5

Anonymous Business - 29/10/2019 Confirmed reviews AccorHotels

was not happy one of worse Mercure visits ever (visit Tbilisi to see a good one!) given a smoking room when my profile is clear non smoking the wifi is so bad and no room worked (we tried 3) - offered router next day nut clearly this is a a known problem and hotel not fixed properly the front desk is barely manned as 1 person is not enough check out - 4 hrs before I ask for hotel taxi to airport and put on room, I check out and it is not included = delay in leaving for airport as a result of above I checked out early and went to Riyadh later night and stayed Novotel as better

Dear robin r., Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Md Minshadul Huda

Unpleasant

Customer review rating 4.0/5

Faiq A. Solo - 27/10/2019 Confirmed reviews AccorHotels

The room's carpet was dirty and furniture full of scratches (I have pictures of that). The swimming pool was always full of children who have training courses with private tutor. When swimming at 9 or 10 pm the pool look dirty and one time was full of tiny white ball.

Dear Mr. Faiq A., Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Md Minshadul Huda

Below my expectations

Customer review rating 4.0/5

Bahaa Families - 24/10/2019 Confirmed reviews AccorHotels

I have normal stay like I have none Accor Leo club membership even though I am gold member!

Dear Bahaa J., Thank you for taking the time to tell us about your experience at the Mercure Al Khobar Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Md Minshadul Huda

Furniture and facilities level shocking

Customer review rating 4.0/5

Anonymous Families - 20/10/2019 Confirmed reviews AccorHotels

Bed board was badly Damaged. Sofas and tables damaged and worn out extremely. Bathroom tiles worn out and dirty. Shocking to see a Accor hotel to this low level of interior

Fantastic Journey

Customer review rating 4.0/5

Mohammad S. Business - 10/10/2019 Confirmed reviews AccorHotels

Everything was very good, Mr. Minshadul Huda is very professional and kind supportive person, excellent service by him. God bless you Mr. Minshadul Huda

Staffs are very accommodating

Customer review rating 4.0/5

Ryan D. B. Friends - 14/09/2019 Confirmed reviews AccorHotels

Clean and very private

Dear Ryan B., We very much appreciate your comments regarding your stay at the Mercure Al Khobar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

Mb Business - 05/09/2019 Confirmed reviews AccorHotels

Great

Dear Mohammed B., We very much appreciate your comments regarding your stay at the Mercure Al Khobar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice but not satified

Customer review rating 4.0/5

Amr A. Business - 31/08/2019 Confirmed reviews AccorHotels

One of the major reasons to stay in your mercure hotel is the indoor swimming pool, however, for the single night i have stayed i was surprised that there is a new timing for the pool shared between men and women. I was truly upset, and disappointed.

wonderful

Customer review rating 4.0/5

M. Families - 07/08/2019 Confirmed reviews AccorHotels

Check in and check out is horrible, Receptionist is un professional Room is amazing Pool is excellent

Very good place

Customer review rating 4.0/5

Mohammed A. B. Solo - 28/07/2019 Confirmed reviews AccorHotels

It's nice but ac when we coming hot.

Dear Mohammad B., We very much appreciate your comments regarding your stay at the Mercure Al Khobar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Md Minshadul Huda

Mr.

Customer review rating 4.0/5

Anonymous Business - 28/07/2019 Confirmed reviews AccorHotels

It was good except for the dinner I’ve ordered o the eve of 21st

Dear Domingo R., We very much appreciate your comments regarding your stay at the Mercure Al Khobar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Md Minshadul Huda

Comfortable room and international brand in Khobar

Customer review rating 4.0/5

Asrul H. A. Families - 22/07/2019 Confirmed reviews AccorHotels

Front desk need to be more friendly and sincere in great platinum membership Le club accor. Bell boy need to be visible not hiding and house keeping need to pickup the phone not sleeping .

Dear Asrul Hafez A., We very much appreciate your comments regarding your stay at the Mercure Al Khobar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Md Minshadul Huda

Great facilities, bad service.

Customer review rating 4.0/5

Mohammed A. Business - 07/07/2019 Confirmed reviews AccorHotels

I didn’t feel welcomed at all, Also, I think this hotel needs better management, for example I was in the gym when out of nowhere a Lady came and told me that this is Ladies time. This is the first time I’ve seen a hotel with specific times for genders. Once again, great room and facilities, but really poor service.

Extreme dissatisfied

Customer review rating 4.0/5

Chams Business - 06/07/2019 Confirmed reviews AccorHotels

Overall not happy in my stay in terms of room, cleaned etc....

Very good experience EXCEPT one night and not satisfied with manager's response to the complaint

Customer review rating 4.0/5

Sam E. Business - 03/07/2019 Confirmed reviews AccorHotels

My office is nearby so I stayed in Mercure 30+ nights in last 12 months. I am Accor member now and will book through that from now on. On Thursday June 2I I was assigned Rm 702. In 701 was a large family celecbrating a wedding. They stayed up all night with children screaming literally until 7AM. I complained directly to them at 2AM and called the hotel reception at 345AM. They sent people to ask for quiet to no avail. I got no sleep. I complained repeatedly. A Manager Mr Mohammed was helpful but I want a refund or another night.

Very good hotel and nice seaview and affordable price

Customer review rating 4.0/5

Ibrahim Business - 02/07/2019 Confirmed reviews AccorHotels

The sound of the ac was loud so i tried to turn it off and the buffer for the breakfast didnt have much varities other pointd are fine

Average

Customer review rating 4.0/5

T. P. Families - 24/06/2019 Confirmed reviews AccorHotels

We asked for a bed for the baby and informed that not available as it was broken and all in use.

Verygood

Customer review rating 4.0/5

Mahmood A. Families - 18/06/2019 Confirmed reviews AccorHotels

It was good experience. I enjoy the stay

Unsatisfied Gold Member

Customer review rating 4.0/5

Haisha Solo - 09/06/2019 Confirmed reviews AccorHotels

Lame stay, no room upgrade, no welcome package as gold member..

It is advisable to stay in this hotel

Customer review rating 4.0/5

Anonymous Couples - 06/06/2019 Confirmed reviews AccorHotels

it was bot the first time, but it was not the best

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