Mercure Al Khobar Hotel 5 stars

TripAdvisor rating 3.5/5 185 reviews
Mercure Al Khobar Hotel
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Hotel extras

  • Family rooms

  • Private indoor car park

  • Indoor swimming pool

  • Valet car park

  • Free WIFI

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Ski hire facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Al Khobar Hotel

Prince Turki Bin Abdul Aziz
St Corniche
Eastern Province
31952
al khobar
saudi arabia

Tel: +966138989880

Fax: (+966)13/8949997

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    KING FAHAD AIRPORT At 60km / 37.29 miles

  • By plane

    KING FAHAD AIRPORT At 60km / 37.29 miles

  • By car

    RIYADH HIGHWAY At 15km / 9.32 miles

GPS :26.297474, 50.221081

Our accommodations

Rooms and suites equipped with wireless/WIFI Internet, satellite TV, air conditioning and safe.

King Deluxe Room with side sea view

  • Max. number of persons: ‌2
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Superior King Room with side sea view

  • Max. number of persons: ‌4
  • Area: From 36
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Queen Deluxe Room

  • Max. number of persons: ‌2
  • Area: From 26
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Junior Suite with side sea view

  • Max. number of persons: ‌4
  • Area: From 60
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Execuitve Suite, full sea view

  • Max. number of persons: ‌4
  • Area: From 69
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Family Suite, 2 bedrooms suite

  • Max. number of persons: ‌4
  • Area: From 66
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • TV room service ordering(...)

Our restaurants and bars

AL SULTAN

Type of cuisine: Mediterranean

Al Sultan Restaurant is located in the hotel lobby across the reception, and is considered as one of the most distinguished and unique restaurants in the area, offering Arabic and Lebanese cuisine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SEA VIEW

Type of cuisine: International

Located in the Hotel's10 floor, with an astonishing panoramic view overlooking Al Khobar Corniche and city, its design integrates guests seating with live cooking stations offering an international cuisine all day long

Lunch

06:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE RENDEZ-VOUS

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 745 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Mercure Al Khobar Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

530 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

185 reviews

Great facilities, bad service.

Customer review rating 4.0/5

Mohammed A. Business - 07/07/2019 AccorHotels certified review

I didn’t feel welcomed at all, Also, I think this hotel needs better management, for example I was in the gym when out of nowhere a Lady came and told me that this is Ladies time. This is the first time I’ve seen a hotel with specific times for genders. Once again, great room and facilities, but really poor service.

Extreme dissatisfied

Customer review rating 4.0/5

Chams Business - 06/07/2019 AccorHotels certified review

Overall not happy in my stay in terms of room, cleaned etc....

Very good experience EXCEPT one night and not satisfied with manager's response to the complaint

Customer review rating 4.0/5

Sam E. Business - 03/07/2019 AccorHotels certified review

My office is nearby so I stayed in Mercure 30+ nights in last 12 months. I am Accor member now and will book through that from now on. On Thursday June 2I I was assigned Rm 702. In 701 was a large family celecbrating a wedding. They stayed up all night with children screaming literally until 7AM. I complained directly to them at 2AM and called the hotel reception at 345AM. They sent people to ask for quiet to no avail. I got no sleep. I complained repeatedly. A Manager Mr Mohammed was helpful but I want a refund or another night.

Very good hotel and nice seaview and affordable price

Customer review rating 4.0/5

Ibrahim Business - 02/07/2019 AccorHotels certified review

The sound of the ac was loud so i tried to turn it off and the buffer for the breakfast didnt have much varities other pointd are fine

Average

Customer review rating 4.0/5

T. P. Families - 24/06/2019 AccorHotels certified review

We asked for a bed for the baby and informed that not available as it was broken and all in use.

Verygood

Customer review rating 4.0/5

Mahmood A. Families - 18/06/2019 AccorHotels certified review

It was good experience. I enjoy the stay

Unsatisfied Gold Member

Customer review rating 4.0/5

Haisha Solo - 09/06/2019 AccorHotels certified review

Lame stay, no room upgrade, no welcome package as gold member..

It is advisable to stay in this hotel

Customer review rating 4.0/5

Anonymous Couples - 06/06/2019 AccorHotels certified review

it was bot the first time, but it was not the best

Pleasant Stay

Customer review rating 4.0/5

Muhammad K. A. Families - 05/06/2019 AccorHotels certified review

It was nice staying mercure al khobar, location is very good

It's cool and good.

Customer review rating 4.0/5

S. Solo - 07/05/2019 AccorHotels certified review

Hotel and rooms are very clean. House keeping is maintained with good.overall staff members are very co-operative. Breakfast is good with multiple options. Cool and pleasent place.

Far away from the standard

Customer review rating 4.0/5

Loai M. Business - 22/04/2019 AccorHotels certified review

I sent a detailed complaint to custoner service

Excellant staff and rooms

Customer review rating 4.0/5

C G. K. R. Business - 19/04/2019 AccorHotels certified review

It was indeed a great stay , the staff were really helpful and exceeding expectations.

Good

Customer review rating 4.0/5

Abdulaziz A. Families - 17/04/2019 AccorHotels certified review

Hotel good , reception not good as does not have ideas about the rooms in the hotel work in . Food ok .

hamid s.

Customer review rating 4.0/5

Hamid S. Business - 02/04/2019 AccorHotels certified review

as always a wonderful stay. the staff are friendly, courteous including the support staff. late check-out allowed , which is a big plus for Mercure where it values its customers. Just one point, I had to call three times to adjust the room temperature. Guess the concerned staff was busy,

Perfect Stay @ Al-Khobar, Saudi Arabia

Customer review rating 4.0/5

Masood A. W. Families - 01/04/2019 AccorHotels certified review

Excellent location with sea view, ambiance, amenities and services.

Very good experience

Customer review rating 4.0/5

Salman Business - 30/03/2019 AccorHotels certified review

It was very good place for short or long stay. The location, The service and all sttaff friendly. If I back to Al Khobar again I will book in this hotel.

Dear Salman Mohammed A., We very much appreciate your comments regarding your stay at the Mercure Al Khobar Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Md Minshadul Huda

Nice room, great location, delicious breakfast.

Customer review rating 4.0/5

Kaisar A. H. Families - 27/03/2019 AccorHotels certified review

Chick in was smooth, valet parking service is available, all staff is friendly, spacious rooms, delicious breakfast with plenty of variety. I enjoyed it.

very satisfied

Customer review rating 4.0/5

Ibrahim Families - 25/03/2019 AccorHotels certified review

Friendly and courteous staff and easy check-in and check-out

This hotel shouldn't be rated as a four-star hotel. It's a two star at the most.

Customer review rating 4.0/5

Jehan Families - 25/03/2019 AccorHotels certified review

I came for a family wedding, and I was trying to help the mother of the bride with the last-minute preparations. The staff were extremely unhelpful, the ball room manager wasn't available even when the bride’s mother called him several times. When he finally showed up, he was still uncooperative and truly made the entire thing very stressful for her. We used the service elevators for a quick route to the ball room, and it was extremely dirty. There were cigarettes on the floor, among other things, clearly this path has not been cleaned for a long time. At one time when the elevator opened, we saw plates of fruit on the floor left there without attendance. If this was my country, I would’ve informed the Ministry of Health, how do you serve people food left unattended on the floor while it got sent up in the elevator? Is this how a four-star hotel operates? My sisters’ room was not even cleaned by room service, towels were on the floor, bedsheets clearly used and not changed from the last guest. When we complained to the staff they blamed the brides mother for checking in early, saying they didn’t know whether somebody was in the room. Even though the room keys were not issued. The restaurant where we had our breakfast was another disaster. The staff didn’t bother to clean even when food was accidentally spilled on the floor. They just left it there, completely uncaring. There are so many things I can point out, but clearly by the behavior of your staff, you don’t really care about your reputation. This will be the last time I will stay in any of your hotels. My lesson was well learned.

Satisfied as 4 stars but not 5 stars

Customer review rating 4.0/5

Abdrabah A. Couples - 22/03/2019 AccorHotels certified review

Hotel need to upgrade all its appliances and devices to match with 5 stars hotel standard. Iron is cheapest and worst quality one. Iron table is not pressing tabike it is semi one . Too small and I cano not use it. TV is not at all a TV in a 5 stars hotel. It is a small screen and not clear with poor quality pictures. I rather watch on my I pad than TV at Mercure. Room service has no change since years . I was staying at hotel for more than 2 years before a year or so and I am back but find things the same with no changes.

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