Hotel - Mercure Clear Mountain Lodge
Mercure Hotel Mercure Hotel

Mercure Clear Mountain Lodge

4.0/5 584 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Hammam
    • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week N/A
    • Opening hours : Week-end N/A

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms beautifully appointed. Choose from the different categories available. A Standard Room, with 1 Queen and 1 King Single Bed views ranging from the Native Australian Bush and gorgeous Lake Sampsonvale,a Superior Room with 2 x Queen Size beds, views ranging from the Glasshouse Mountains, Lake Sampsonvale, the Brisbane City lights and the Morton Bay Islands or a Privilege room with private Spa bath as well as other additional benefits.

  • 51 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 family rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 599 reviews

Our guest reviews for Mercure Clear Mountain Lodge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 584 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Faye U. Families - 18/09/2018 AccorHotels certified review
« Beautiful surroundings with great service. »

All the staff we encountered were very friendly with a special note for the exceptional restaurant staff. We loved the surroundings. The only thing that spoilt our stay was the noisy people next door. The moment that they arrived they were talking very loudly on the outside balcony. I had to close our balcony door and keep it closed until the went for dinner. I was going to complain had they continued after 9pm which they didn't. Unfortunately, they were again slamming doors and talking loudly at 6.30am the next morning. We checked out of the lodge as soon as we finished our buffet breakfast. It was not really the quiet, restful time away that we were hoping for. This stay was a treat for my daughter for a belated birthday and after a tough year recovering from surgery for a brain tumour. It would have been the perfect stay had we not encountered the very loud neighbours next door who also seemed to have other people visit from another room which made it even louder.

Judith B. Families - 17/09/2018 AccorHotels certified review
« Thoroughly enjoyed every aspect of my stay.. staff, food,accomodation, scenery... »

Very relaxing and enjoyable. Staff very friendly and helpful...

Anna S. Couples - 16/09/2018 AccorHotels certified review
« Nowhere to walk »

The property has superb views but there are no walking paths through the bush so you are limited to outdoor activities unless you drive off the mountain, Sorry to be so critical but the outside of the rooms and walkways looks grubby and this is off putting. This is poor considering the gardens are so well kept and attractive, On the plus side we found the dinner at the resort very good, well cooked and presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking the time to tell us about your recent experience at the Mercure Clear Mountain Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us and valued. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Vicki Innes

F Families - 02/09/2018 AccorHotels certified review
« Beautifully refreshing »

The service was outstanding. I’m an AccorPlus member and I felt this was one of the best experiences I have had with Accor hotels.

Darek Business - 29/08/2018 AccorHotels certified review
« Great as always. »

I have stayed at the Clear Mountain Lodge several times in the last three years. Always a very enjoyable experience, comfortable rooms, a nice and attending staff, great food. I have given my rating of 9, 1 point deducted for the outdated tennis rackets and the tennis court lights working erratically :)

Paula P. Families - 29/08/2018 AccorHotels certified review
« Amazing Place To Stay »

My son and I had the most wonderful stay at Mercure Clear Mountain Lodge. We felt so welcomed by all the staff, it was the perfect place to stay. I would like to thank the staff for being so caring and loving towards my son especially Renee.

T Families - 27/08/2018 AccorHotels certified review
« Honestly was just a place to sleep as had a wedding and had to be out early for son's football. »

Bed was comfy, room was clean.

Candice Families - 27/08/2018 AccorHotels certified review
« It was a wonderful weekend »

Our Wedding and weekend stay with Clear Mountain was wonderful. All of the staff were friendly and went above and beyond to help us out over the weekend for our wedding.

Rachael Couples - 26/08/2018 AccorHotels certified review
« Disgusting room! »

Upon arrival, our room was full of dead bugs, literally all over the windowsills, floor and benches.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael N., Thank you for taking the time to tell us about your experience at the Mercure Clear Mountain Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry you had an issue with the flying insects they create such and issue for the Mountain at this time of the year plus with the fact that we were in a dry spell seems to make the problem compounded. No matter how many time our wonderful cleaning staff clean the rooms within a matter of minutes they are back. The insects have a very short life cycle and fly in and die. Rachael we do appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 07… if you wish to discuss this matter in further details. Warm regards, Vicki Innes

Nicole Couples - 26/08/2018 AccorHotels certified review

Overall we enjoyed our stay - it’s a gorgeous location and hotel. Our dinner was a little disappointing as I had booked in advance and was told we would have a window table in the restaurant but on arrival for dinner they advised no table was available and we were offered to sit in the main dining area which doesn’t have as nice an ambience.

Simone P. Families - 25/08/2018 AccorHotels certified review
« Too Short »

Friendly Staff Beautifully Clean Rooms which is rare these days & I used to clean holiday units so ALWAYS a Pleasure when they do their job so High Praise to Housekeeping Sadly we only stayed overnight next time we will stay longer do as to Enjoy The Amazing Views & surrounds.

Bec W. Couples - 25/08/2018 AccorHotels certified review
« Had a beautiful time »

Hotel was great, spa was amazing but service in restaurant was average

Jodie Couples - 23/08/2018 AccorHotels certified review
« Clean and comfortable with a great view for Breakfast »

The experience was great except for the parking. There was an event on and there wasn't enough parking for guests and we had to park on the street. The room was clean and comfortable and the staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie Thank you for reviewing your recent stay and apologies for the lack of parking it was very busy due to outside events. It is always a pleasure to receive feedback and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Warm regards, Vicki Innes

Joeyshere Couples - 20/08/2018 AccorHotels certified review
« Wonderful »

A lovely reason to escape the city for the night. Was pleasantly surprised and glad I visited.

Wedding W. Families - 20/08/2018 AccorHotels certified review
« Great W. »

From meeting the staff at reception they were extremely friendly and certainly very helpful. The restaurant staff to the staff working at the function demonstrated these attributes.

Steph Couples - 20/08/2018 AccorHotels certified review
« Average Stay »

Our stay at Clear Mountain Lodge was average at best. Upon arrival it was very difficult to find an on-site park. Once we checked in we found our first room had bugs all through the sheer curtains and flying around the room. We attempted to call reception several times but the phone rang out. After trying to deal with the bugs ourselves we quickly found that it was a fruitless effort. We then walked to reception and was told it’s a known issue and that it had been sprayed. We said we wouldn’t be staying in the room and that it was disgusting. Eventually we wereoffered a room upgrade and were moved. The new room was bug free but the shower trickled water and didn’t offer warm water, it was either ice cold or very hot. The tiles were also slippery and the bathmat didn’t fit under the door. Slipping hazard waiting to happen! The mini bar prices were steep! $4 for a bottle of water and $4.50 for a lunchbox size packet of plain chips is just silly! The coffee machine was dusty and uninviting. The pillows were flat and the throw on the bed had stains on it - yuck! The rest of the room was satisfactory. Nice decor. The pool had lots of leaves and sticks in it and wasn’t very appealing. The ceremony grounds and tennis court were very nice and well maintained. The day spa was also great. Breakfast was the highlight of our experience and was well worth the money! The only down side was that the head staff member at the bar was rude to our friend when he asked about sandwiches for his room as he was getting married on site later that day. She made him feel awful for even asking even though he explained his groomsmen was hypoglycemic and there were no basic items on the room service menu. It was poor form and just rude. A simple ‘unfortunately we don’t offer that service’ would have sufficed but instead it was made out to be a big inconvenience and he was offered a copy of the brunch menu.

Michelle S. Friends - 06/08/2018 AccorHotels certified review
« Great venue, amazing food and overall fantastic experience!!! »

Breathtaking views, amazing food, great hospitality. Overall the stay was fantastic value for money. We were really happy and will be back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle We really appreciate you taking the time to review Mercure Clear Mountain Lodge and to read your lovely feedback. I will ensure to share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Warm regards, Vicki Innes

Anonymous Couples - 05/08/2018 AccorHotels certified review
« Short stay »

Nice views and great food but rooms where tiny felt kinda cramped, and you could here your neighbours not very sound proof lol

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun , Thank you for taking the time to tell us about your experience at the Mercure Clear Mountain Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I appreciate your sharing your concerns and rest assured we will be looking into your review. Warm regards, Vicki Innes

Darren M. Couples - 31/07/2018 AccorHotels certified review
« Refreshing »

Really good. Clean, comfortable, friendly and in an outstanding beautiful location

Sarah Solo - 30/07/2018 AccorHotels certified review
« Restaurant and bar needs work »

I was really pleased with how peaceful it is at Clear Mountain. The room was small, but functional. The most disappointing part for me was the restaurant/bar. The staff were not engaged at all - all three times I went. My friends and I went for an impromptu dinner/snack at 8.30pm on Saturday night, and was told we could only order off the dessert menu. After asking a few times, they agreed to make us some snacks, but it was not a great experience. Breakfast wasn't included in my room cost, and the $25 for the breakfast buffet really wasn't worth it. The lady on the front counter when I checked out was entirely indifferent to my feedback. In summary, great location, and the potential to be a great hotel, but the staff and the restaurant really let it down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for taking the time to tell us about your experience at the Mercure Clear Mountain Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken appropriate measures to address the problem and prevent future occurrence. Your review is taken extremely seriously and taken to our management meeting to discuss and investigate, why this occurred. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards Vicki Innes

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