Hotel - Mercure Clear Mountain Lodge
Mercure Hotel Mercure Hotel

Mercure Clear Mountain Lodge

4.0/5 605 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Hammam
    • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week N/A
    • Opening hours : Week-end N/A

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All rooms beautifully appointed. Choose from the different categories available. A Standard Room, with 1 Queen and 1 King Single Bed views ranging from the Native Australian Bush and gorgeous Lake Sampsonvale,a Superior Room with 2 x Queen Size beds, views ranging from the Glasshouse Mountains, Lake Sampsonvale, the Brisbane City lights and the Morton Bay Islands or a Privilege room with private Spa bath as well as other additional benefits.

  • 51 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 family rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 622 reviews

Our guest reviews for Mercure Clear Mountain Lodge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 605 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
travelkidds Friends getaway - 21/01/2019 TripAdvisor review
« Fantastic wind down location »

I travelled with an older friend. One thing that was not mentioned in any of the write ups was the hotel in set on many levels. My older friend struggled immensely with the terrain around the hotel and said it was a shame as she enjoyed everything else at the hotel but she would not return because of it. Me however I will be returning I look forward to it. I do agree with my friend though the terrain is not suitable for people unsteady on their legs. The views day and night are amazing. So quiet and relaxing. Looking forward to using the pool next time. Meals were great as well. Staff very obliging and very considerate. A great over night stay.

Jill Couples - 16/12/2018 AccorHotels certified review
« An extremely satisfying and total escape from the stress of city life »

The room was everything you would want for a night away for a special occasion. All the staff at the hotel and restaurant were very helpful We really enjoyed our meals which were varied, delicious and well presented and views from the restaurant were panoramic. The location of the resort so close to a city were breathtaking.

Angelica K. Couples - 15/12/2018 AccorHotels certified review
« Awesome »

Awesome

Anonymous Couples - 27/11/2018 AccorHotels certified review
« good points and bad poings »

The view from the room is lovely. The room is very clean. The bathroom is adequate. The breakfast was delicious and the view from the restaurant was gorgeous. There were a couple of issues with the bed linen. First, the bottom bed sheet (the one you lie on) did not reach all the way to the end of the bed. It was short from the end of the bed by about 30cm. You could feel the mattress protector with your feet as you slept, which was annoying. Also, the quilt did not have a quilt cover. Instead, the quilt was placed between two sheets. The short sheet and the quilt sheet thing were both truly bizarre and unexpected for a proper hotel. The other minor annoyance is that the room was up two flights of stairs, but there was no offer to have the luggage taken up, you had to carry the luggage up.

Amy Couples - 25/11/2018 AccorHotels certified review
« Tranquil, relaxing and breathtaking views »

A peaceful relaxing break away from the city, high above the noise and hectic city pace, we felt complete calm and tranquility, the views were breathtaking, the pool was refreshing and the food was delicious and ample. The customer service was excellent. We were warmly welcomed and well informed. A complete package getaway!

Tammy W. Families - 25/11/2018 AccorHotels certified review
« Mrs w. »

Fantastic

Rachael M. Couples - 22/11/2018 AccorHotels certified review
« Great quiet hotel with lovely staff »

Its a lovely quiet hotel with amazing views. Well worth the escape from the city. The food is great...the dark choc pana cotta was amazing - was worth the treat of a night dining out.

Rochelle Families - 21/11/2018 AccorHotels certified review
« Amazingly relaxing »

We had a wonderful pampered experience. I took my son to Clear Mountain as a reward for graduating, we had a pamper session at Stephanies which was amazing. Dinner in the restaurant was absolutely lovely. All around 10/10

Darren C. Business - 21/11/2018 AccorHotels certified review
« Great »

Amazing location fantastic staff only constructive comment I can make is furniture on deck (cushions dirty and frayed, woven table broken holes on top) kind of cheapens the look as everything else wonderful and maybe a few more reasonably priced items on your dinner menu /room service menu for mains like eg a burger nachos @$20 just to give a bit more choice .

Family - 21/11/2018 TripAdvisor review
« Nice location room for improvement »

The room itself was comfortable and sufficient for the stay that was required. The view from the room was really good. The receptionist upon arrival was pleasant and helpful although we found the receptionist upon our departure not to be the same. I found the pillows to be way to soft, the prices of the mini bar excessive. The breakfast was good except the fact that the restaurant struggled to keep up with the food and cutlery. They really required additional staff. Other things I noticed was the pool was dirty and had lots of leaves in it, the tennis court was poorly maintained and a little more attention from a grounds person would not go a miss. This is a great complex in a great location don't neglect the finer details.

Anonymous Friends - 05/11/2018 AccorHotels certified review
« Satisfied until making my bed the following morning and with the check out »

We were recommended to stay at MCML because of our friends having a wedding in the area. Check in was great, the room was satisfactory as it had everything we needed. We left the hotel shortly after arrival to go the wedding and only returned close on midnight. We only stayed one night and checked out the following morning. We decided to check out and then have breakfast so we could leave straight after that. I went through the room to ensure we had not left anything behind. My husband had slept on the bed on the right and I slept on the bed on the left (been married too long haha). I only slept on the right side of the bed but still went through everything to make sure I hadn't left anything. Unfortunately while doing this, I found a sleep shirt of some sort (not belonging to me) under the pillow of the side I didn't sleep on. This of course surprised and then upset me. I took a photograph of this and showed it to the receptionist upon check out. I do not like confrontation and it took a lot for me to bring this up. I did not want to make a thing of this however felt it necessary to be said. The receptionist reaction to this photograph was not very apologetic at all and in fact brushed it off quite easily. I made the comment that I am hoping I had slept on fresh linen and that finding this under the pillow was not very reassuring. She was not too concerned about my comment or my lack of confidence. I was quite disappointed by her reaction and non apology reaction. If her reaction had been apologetic and shown a bit of humility it would have gone a long way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for taking the time to tell us about your experience at the Mercure Clear Mountain Lodge. Please direct message us so that we can address and alleviate your concerns directly. Please accept our sincere apologies for this situation. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the issue raised with relevant department heads. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vicki Innes - Operations Manager Karen Young - Sales & Marketing Manager

Cheri W. Business - 04/11/2018 AccorHotels certified review

Very good, staff were friendly and professional, room clean and tidy, food great

Cheryl Families - 04/11/2018 AccorHotels certified review

I think our expectations for a Mecure Hotel was more than what we got. So this is how our first impressions went. First no parking only on the road, then carrying suitcases up stairs, then walking into a hot room, which would of been nice if there was the door open or aircon on. No bath ( well can live with that) Adult children went to gym and there was no way they could stay as there was no fan, window or aircon to work out in and it was a very warm day. Our dining experience was bad, we did get compensated, I was given the choice of tables and mentioned several times its my husband Birthday but nothing was done to make him feel special, other hotels will go to a little trouble to even bring out a small cake with a sparkler on it, not that we expected it, but a happy birthday would not of been enough!. If you are looking at a fine dining restaurant, then the staff need to know how to properly wait on tables, from refilling water, to even the old fashion placing napkins on your lap, all expected as fine dining, so your manager should think of possible ways of exceeding guests expectation, which is not the case here at all. Breakfast was fine the staff were all friendly and obliging.

Emily Couples - 03/11/2018 AccorHotels certified review

Wonderful room and helpful staff

Greg A. A. Families - 01/11/2018 AccorHotels certified review
« Fantastic location with great views and excellent dining. »

We have stayed Mercure Clear Mountain Lodge on several occasions and it is a great weekend getaway that is still close to Brisbane. Always fantastic service, friendly staff and great dining. However, a little disappointed on this occasion as there was limited guest parking due to conferences, we could not choose a dining time and had to have dinner at 6.30pm.

Chris Couples - 01/11/2018 AccorHotels certified review
« Pleasant Relaxing stay »

very relaxing, we indulged in a massage and wow, amazing. Great place to get away and just relax.

JDMBeds Couples - 22/10/2018 TripAdvisor review
« Wonderful »

From the moment we arrived,to be greeted by the fabulous Ruby, she would brighten anyone's day, been given an upgrade to the most gorgeous room, 37. We loved every minute of our three night stay, shame it rained but it was so desperately needed so couldn't really complain. Only a conference made any dents in our stay after taking over at breakfast and virtually pushing us aside! Poor staff, who were so patient with very demanding guests! We felt rather sorry them. Must mention Jesse when we arrived too, she was in the bar and gave us lots of information on where to go and what we could see in the fabulous view, we did see it occasionally! Plus dinner when Jordan was our waiter to some really good food, every night it was terrific, compliments to the chief, breakfast was equally good. My apologies to the rest of a terrific team as we only got a few names and they were all so good, a credit to the hotel. Our room was spotless and I have noted that some guests have objected to towels and toiletries not being replenished, we think this wrong! It is a complete waste of resources and we certainly don't just use a towel once at home! There was plenty for our stay.We can't wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JDMBeds, Thank you for your amazing review of your recent stay at Mercure Clear Mountain Lodge, I have already congratulated Ruby, Jesse and Jordan and the rest of our amazing team they do strive to give our guests a warm welcome and create a great experience. We look forward to welcoming you back soon, Warm regards, Vicki innes

Mia O. Couples - 06/10/2018 AccorHotels certified review
« Peaceful n amazing!! »

Me and my husband loved it! Place was relaxing and peaceful, staffs were helpful and caring. Food at restaurant and breakfast was just awesome. We will be back again for soon for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mlia , We very much appreciate your comments regarding your stay at the Mercure Clear Mountain Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Vicki Innes,

Margie S. Couples - 02/10/2018 AccorHotels certified review
« Great location and lovely peaceful resort »

Had a nice relaxing time which is what we went for. This location is just lovely with sensational views. Had lunch in the restaurant and this was really really good and breakfast the next morning which was excellent. If there is a criticism, it would be the slow service at lunch. The restaurant wasn't busy at all and we had to go and ask for someone to come and grab our order for food and drinks, as we had been waiting for a while... but the food was great and the service was friendly... just a bit slow. There was also a mix up with the payment of the lunch bill, we paid for the meal and then this was also billed to our room and we were asked to pay again upon check-out... which was odd as we had not even checked in before lunch as the room was not ready, so we were miffed as to how we could then have a room charge without our authorisation. This did delay checkout and I was not impressed by the whole situation... we had to Prove we had paid....yet the resort did not have to show our authorisation to charge our room...That was our main issue... we did leave feeling pretty annoyed after a lovely weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margie , We very much appreciate your comments regarding your recent stay at the Mercure Clear Mountain Lodge. I am sorry you encountered a difficult check out regarding your lunch bill, I have discussed your issues with our Front Office Manager. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Warm regards, Vicki Innes,

Family - 02/10/2018 TripAdvisor review
« awesome »

excellent rooms, great views and good staff... we were there for my step sons wedding.. and they had the perfect spot for it.. Romantic and stunning, Restaurant was great too...a wonderful place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita, Thank you for your fantastic feedback we really do appreciate you taking the time to review Mercure Clear Mountain Lodge. I will pass on your feedback to our team as its always amazing to hear such a lovely review. Warm regards, Vicki Innes

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