Hotel - Mercure Clear Mountain Lodge
Mercure Hotel Mercure Hotel

Mercure Clear Mountain Lodge

4.0/5 589 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI access (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Hammam
    • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf lessons
  • Tennis
    • Hard tennis court
    • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week N/A
    • Opening hours : Week-end N/A

Business services

  • 8 meeting room(s)
  • Copy/print service available
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Our rooms

All rooms beautifully appointed. Choose from the different categories available. A Standard Room, with 1 Queen and 1 King Single Bed views ranging from the Native Australian Bush and gorgeous Lake Sampsonvale,a Superior Room with 2 x Queen Size beds, views ranging from the Glasshouse Mountains, Lake Sampsonvale, the Brisbane City lights and the Morton Bay Islands or a Privilege room with private Spa bath as well as other additional benefits.

  • 51 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 family rooms
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 613 reviews

Our guest reviews for Mercure Clear Mountain Lodge

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 589 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Friends - 05/11/2018 AccorHotels certified review
« Satisfied until making my bed the following morning and with the check out »

We were recommended to stay at MCML because of our friends having a wedding in the area. Check in was great, the room was satisfactory as it had everything we needed. We left the hotel shortly after arrival to go the wedding and only returned close on midnight. We only stayed one night and checked out the following morning. We decided to check out and then have breakfast so we could leave straight after that. I went through the room to ensure we had not left anything behind. My husband had slept on the bed on the right and I slept on the bed on the left (been married too long haha). I only slept on the right side of the bed but still went through everything to make sure I hadn't left anything. Unfortunately while doing this, I found a sleep shirt of some sort (not belonging to me) under the pillow of the side I didn't sleep on. This of course surprised and then upset me. I took a photograph of this and showed it to the receptionist upon check out. I do not like confrontation and it took a lot for me to bring this up. I did not want to make a thing of this however felt it necessary to be said. The receptionist reaction to this photograph was not very apologetic at all and in fact brushed it off quite easily. I made the comment that I am hoping I had slept on fresh linen and that finding this under the pillow was not very reassuring. She was not too concerned about my comment or my lack of confidence. I was quite disappointed by her reaction and non apology reaction. If her reaction had been apologetic and shown a bit of humility it would have gone a long way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, Thank you for taking the time to tell us about your experience at the Mercure Clear Mountain Lodge. Please direct message us so that we can address and alleviate your concerns directly. Please accept our sincere apologies for this situation. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken the appropriate measures to address the issue raised with relevant department heads. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vicki Innes - Operations Manager Karen Young - Sales & Marketing Manager

Cheri W. Business - 04/11/2018 AccorHotels certified review

Very good, staff were friendly and professional, room clean and tidy, food great

Cheryl Families - 04/11/2018 AccorHotels certified review

I think our expectations for a Mecure Hotel was more than what we got. So this is how our first impressions went. First no parking only on the road, then carrying suitcases up stairs, then walking into a hot room, which would of been nice if there was the door open or aircon on. No bath ( well can live with that) Adult children went to gym and there was no way they could stay as there was no fan, window or aircon to work out in and it was a very warm day. Our dining experience was bad, we did get compensated, I was given the choice of tables and mentioned several times its my husband Birthday but nothing was done to make him feel special, other hotels will go to a little trouble to even bring out a small cake with a sparkler on it, not that we expected it, but a happy birthday would not of been enough!. If you are looking at a fine dining restaurant, then the staff need to know how to properly wait on tables, from refilling water, to even the old fashion placing napkins on your lap, all expected as fine dining, so your manager should think of possible ways of exceeding guests expectation, which is not the case here at all. Breakfast was fine the staff were all friendly and obliging.

Emily Couples - 03/11/2018 AccorHotels certified review

Wonderful room and helpful staff

Greg A. A. Families - 01/11/2018 AccorHotels certified review
« Fantastic location with great views and excellent dining. »

We have stayed Mercure Clear Mountain Lodge on several occasions and it is a great weekend getaway that is still close to Brisbane. Always fantastic service, friendly staff and great dining. However, a little disappointed on this occasion as there was limited guest parking due to conferences, we could not choose a dining time and had to have dinner at 6.30pm.

Chris Couples - 01/11/2018 AccorHotels certified review
« Pleasant Relaxing stay »

very relaxing, we indulged in a massage and wow, amazing. Great place to get away and just relax.

JDMBeds Couples - 22/10/2018 TripAdvisor review
« Wonderful »

From the moment we arrived,to be greeted by the fabulous Ruby, she would brighten anyone's day, been given an upgrade to the most gorgeous room, 37. We loved every minute of our three night stay, shame it rained but it was so desperately needed so couldn't really complain. Only a conference made any dents in our stay after taking over at breakfast and virtually pushing us aside! Poor staff, who were so patient with very demanding guests! We felt rather sorry them. Must mention Jesse when we arrived too, she was in the bar and gave us lots of information on where to go and what we could see in the fabulous view, we did see it occasionally! Plus dinner when Jordan was our waiter to some really good food, every night it was terrific, compliments to the chief, breakfast was equally good. My apologies to the rest of a terrific team as we only got a few names and they were all so good, a credit to the hotel. Our room was spotless and I have noted that some guests have objected to towels and toiletries not being replenished, we think this wrong! It is a complete waste of resources and we certainly don't just use a towel once at home! There was plenty for our stay.We can't wait to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JDMBeds, Thank you for your amazing review of your recent stay at Mercure Clear Mountain Lodge, I have already congratulated Ruby, Jesse and Jordan and the rest of our amazing team they do strive to give our guests a warm welcome and create a great experience. We look forward to welcoming you back soon, Warm regards, Vicki innes

Mia O. Couples - 06/10/2018 AccorHotels certified review
« Peaceful n amazing!! »

Me and my husband loved it! Place was relaxing and peaceful, staffs were helpful and caring. Food at restaurant and breakfast was just awesome. We will be back again for soon for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mlia , We very much appreciate your comments regarding your stay at the Mercure Clear Mountain Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Vicki Innes,

Margie S. Couples - 02/10/2018 AccorHotels certified review
« Great location and lovely peaceful resort »

Had a nice relaxing time which is what we went for. This location is just lovely with sensational views. Had lunch in the restaurant and this was really really good and breakfast the next morning which was excellent. If there is a criticism, it would be the slow service at lunch. The restaurant wasn't busy at all and we had to go and ask for someone to come and grab our order for food and drinks, as we had been waiting for a while... but the food was great and the service was friendly... just a bit slow. There was also a mix up with the payment of the lunch bill, we paid for the meal and then this was also billed to our room and we were asked to pay again upon check-out... which was odd as we had not even checked in before lunch as the room was not ready, so we were miffed as to how we could then have a room charge without our authorisation. This did delay checkout and I was not impressed by the whole situation... we had to Prove we had paid....yet the resort did not have to show our authorisation to charge our room...That was our main issue... we did leave feeling pretty annoyed after a lovely weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margie , We very much appreciate your comments regarding your recent stay at the Mercure Clear Mountain Lodge. I am sorry you encountered a difficult check out regarding your lunch bill, I have discussed your issues with our Front Office Manager. Thank you again for sharing your experience, and we look forward to welcoming you back in the future. Warm regards, Vicki Innes,

Family - 02/10/2018 TripAdvisor review
« awesome »

excellent rooms, great views and good staff... we were there for my step sons wedding.. and they had the perfect spot for it.. Romantic and stunning, Restaurant was great too...a wonderful place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita, Thank you for your fantastic feedback we really do appreciate you taking the time to review Mercure Clear Mountain Lodge. I will pass on your feedback to our team as its always amazing to hear such a lovely review. Warm regards, Vicki Innes

Gail L. Couples - 25/09/2018 AccorHotels certified review
« Clear Mountain Lodge is total relaxation with freedom of choice. »

Our experience staying at Clear Mountain Lodge: Friendly, prompt greeting upon arrival, our room was clean and comfortable, freedom to roam the location surrounds, absolute luxurious treatments at Day Spa, beautiful breakfasts, dinner in restaurant was inspired, great menu selection, beverage service could have been a little quicker.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail , We absolutely appreciate your comments regarding your recent stay at the Mercure Clear Mountain Lodge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Vicki Innes

Njstay Families - 20/09/2018 AccorHotels certified review
« Beautiful relaxing stay »

Relaxing stay with expansive views over Lake Samsonvale and the mountains. Quality food and service.

Reg Couples - 19/09/2018 AccorHotels certified review
« A very good place for a short stay »

Very good stay. Not one single negative issue

Faye U. Families - 18/09/2018 AccorHotels certified review
« Beautiful surroundings with great service. »

All the staff we encountered were very friendly with a special note for the exceptional restaurant staff. We loved the surroundings. The only thing that spoilt our stay was the noisy people next door. The moment that they arrived they were talking very loudly on the outside balcony. I had to close our balcony door and keep it closed until the went for dinner. I was going to complain had they continued after 9pm which they didn't. Unfortunately, they were again slamming doors and talking loudly at 6.30am the next morning. We checked out of the lodge as soon as we finished our buffet breakfast. It was not really the quiet, restful time away that we were hoping for. This stay was a treat for my daughter for a belated birthday and after a tough year recovering from surgery for a brain tumour. It would have been the perfect stay had we not encountered the very loud neighbours next door who also seemed to have other people visit from another room which made it even louder.

Judith B. Families - 17/09/2018 AccorHotels certified review
« Thoroughly enjoyed every aspect of my stay.. staff, food,accomodation, scenery... »

Very relaxing and enjoyable. Staff very friendly and helpful...

Anna S. Couples - 16/09/2018 AccorHotels certified review
« Nowhere to walk »

The property has superb views but there are no walking paths through the bush so you are limited to outdoor activities unless you drive off the mountain, Sorry to be so critical but the outside of the rooms and walkways looks grubby and this is off putting. This is poor considering the gardens are so well kept and attractive, On the plus side we found the dinner at the resort very good, well cooked and presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking the time to tell us about your recent experience at the Mercure Clear Mountain Lodge. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us and valued. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Vicki Innes

F Families - 02/09/2018 AccorHotels certified review
« Beautifully refreshing »

The service was outstanding. I’m an AccorPlus member and I felt this was one of the best experiences I have had with Accor hotels.

Darek Business - 29/08/2018 AccorHotels certified review
« Great as always. »

I have stayed at the Clear Mountain Lodge several times in the last three years. Always a very enjoyable experience, comfortable rooms, a nice and attending staff, great food. I have given my rating of 9, 1 point deducted for the outdated tennis rackets and the tennis court lights working erratically :)

Paula P. Families - 29/08/2018 AccorHotels certified review
« Amazing Place To Stay »

My son and I had the most wonderful stay at Mercure Clear Mountain Lodge. We felt so welcomed by all the staff, it was the perfect place to stay. I would like to thank the staff for being so caring and loving towards my son especially Renee.

T Families - 27/08/2018 AccorHotels certified review
« Honestly was just a place to sleep as had a wedding and had to be out early for son's football. »

Bed was comfy, room was clean.

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