Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

4.0/5 828 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 242 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a widerange of channels
    • High speed transmission line
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,424 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 828 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
leandrew9 Business - 13/01/2019 TripAdvisor review
« To Stay or Not To Stay... »

....that is question I ask myself every time I travel to Hanoi, and the answer is definitely Yes. This is my third time back - 3 months in a row, and I am still amazed how this hotel can still come up with new ideas, feedbacks, and follow-ups on their guests to ensure complete satisfaction. From the bell boy first welcoming to lobby to the GM's email follow up half way through my stay, to the remaining staff at the restaurant, front desk, gym...everyone is quite young, and yet quite experienced in their areas of expertise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leandrew9, Thank you for writing this fantastic review following your recent stay at Pullman Hanoi. We are delighted to know that you had an amazing stay with us and you were impressed with the great service from our team. My team feel very proud to read such positive, heart-warmed feedback. Thank you once again for the review and for recommending us. We are more than happy to know that you would stay with us again on your next visit to Hanoi and we look forward to welcoming you for another enjoyable stay. Yours Faithfully Vincent OLIVIER Resident Manager

Friends getaway - 08/01/2019 TripAdvisor review
« Best stay ever »

I had an amazing stay! The hotel staff are extremely helpful, nothing was a problem, they helped me with luggage, booking other activities, information, taxis, phone calls, heating the room, new pillows... The breakfast was definitely the best I have ever had, so many options you can get very spoiled. New years eve was an expected surprise, there was a countdown party which was very much fun! The hotel spa was also another plus, I had a massage, a body scrub and a facial that has left me feeling wonderful and my skin beautiful for days, I highly recommend you book yourself some treatments! The reasons I have not given full marks was the location, the surroundings of the hotel weren't the best due to construction works and some of the streets around do look a bit "dodgy" and the room did have very tired furniture, including a wardrobe door that hinges were damaged and had to be fixed but that they did so very quickly. The staff for sure deserve all the credit for what made this a fantastic stay! I would definitely stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabs_10, I would like to thank you for providing us with your feedback relating to your recent stay. I'm glad to read that my team made you feel welcome and were extremely helpful. But I would like also to apologize for the condition of your room which was not as you expected. My team has been made aware and already took actions. It would be our pleasure to welcome you back next time you are in Hanoi. Kind Regards, Vincent OLIVIER Resident Manager

Jason W. Business - 06/01/2019 AccorHotels certified review
« miscommunication »

I am satisfied with the overall service and ambience of the hotel but there was just discrepancy upon check-in where the counter staff told me to help myself to the fridge's drinks as there were free but was told otherwise when I checked out that it wasn't free. Despite my explanation during check-out, no investigation was done and it was taken that it was your words against mine, without verification. Although it wasn't a significant amount but I am just not very pleased how this situation was handled at the point of time. Other than that, I did get most of my request fulfilled and my room upgraded as a newly promoted Le Club Accor Gold member which is more rewarding to me. So I just hope that in future, your staff will look into a feedback, complaint or unpleasant comment made by hotel guests with througral assessment without brushing them away in a hasty manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason W., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Couples - 05/01/2019 TripAdvisor review
« Extravagant and Elegant »

Located a stone throw away from most hot spot. Service Par Excellent.Spacious rooms and well maintained.Courtesy coach service to Old Quarter comfortable and on time. Restaurants value for money. Simply Brilliant...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camper46557199373, Thank you for choosing Pullman Hanoi and for taking the time to share your review on your recent experience at our hotel! We are very delighted to know that you had a pleasant stay with us and our staff. We have since December a courtesy coach service from our hotel to the Old Quarter and back every Friday, Saturday and Sunday. This extra free service is indeed very popular. Thank you once again for your lovely feedback and for recommending us to others. We very much look forward to welcome you back again in the near future. Kind Regards Vincent OLIVIER Resident Manager

Byron Families - 03/01/2019 AccorHotels certified review
« Would have loved to stay longer! »

Everything worked like clockwork - from the airport pickup, breakfast, to check out. Very happy with our stay at the Pullman Hanoi - hopefully next time we visit we can stay for longer. :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear ByronJames A., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Ta Business - 02/01/2019 AccorHotels certified review
« Not so good »

The card key did not work at first. Then, I needed the replacement The water in the shower was either extremely hot or extremely cold I had to wait for 15 mins for the taxi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anh My T., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

V. C. Business - 26/12/2018 AccorHotels certified review
« Nice hotel »

Satisfied with the services and the hotel in general. Friendly staff. Executive Lounge could have a few more options of food. Location is ok, but sometimes taxis refused to go Pullman due to road constructions around, traffic jam etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. V., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Kal R. Y. Friends - 26/12/2018 AccorHotels certified review
« Very pleased »

Very nice hotel great staff,comfortable beds and nice rooms. Good facilities good location in hanoi would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kal Robert y., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

C. N. W. Families - 25/12/2018 AccorHotels certified review
« Very good impression and experience with the hotel staff. Great services but room condition needs to be improved. »

1. Impressed with the hotel reception ambience, love at first sight :) 2. Very helpful and polite staff at the reception counter, thank you Mr Khaah Nguyen's help and patience to fulfill our requests as much as he can. Great service. 3. Special thanks to Ms Linh Anh Nguyen at reception for rendering immediate and necessary help when I injured myself in the hotel room. Felt very comforted and not alone. Grateful to have her attended to me. 4. Great ambience, staff and food at breakfast. 5. Room conditions need to be improved. I stayed in room 921. Furniture, carpet and bathroom quite old, did not feel like a 5-star hotel. Wi-fi is slow at times. Room is quite warm and could not seem to improve by adjusting the air-condition temperature. Satisfaction rate will be much higher if room condition is better because the staff and services are of top standard and quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NgookWah C., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

N. P. C. Business - 23/12/2018 AccorHotels certified review
« Good service »

Bring luck for business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear PhuongChi N., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

S.g. L. Couples - 21/12/2018 AccorHotels certified review
« Customer Service »

Reception and Concierge staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Say Guan L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Ashish M. Business - 21/12/2018 AccorHotels certified review
« very good »

All Good - Checkin, room, checkout, breakfast - Good service and staff attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashish M., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Business - 20/12/2018 TripAdvisor review
« Most friendly people at the Pullmann Hotel »

Very exclusive Hotel, but the Interieur is a Little old. I had a beautiful Suite Most impressing is the Service, and the Food.I had a very peasant stay , with an excellent Support from the ladies at the executive reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunshine03622825094, Thank you for writing this fantastic review via Trip advisor following your recent stay at Pullman Hanoi. We are very delighted to know that you had an amazing stay with us and you were impressed with the great service from our team. Thank you for highlighting the Executive Lounge Team. Thank you once again for the review and for recommending us. We look forward to welcoming you for another enjoyable stay. Yours Faithfully Vincent OLIVIER Resident Manager

Joseph M. Business - 18/12/2018 AccorHotels certified review
« QUITE GOOD CONSIDERATION »

Hotel is old hotel but interior maintenance is acceptable. Front desk receptionist attitude is not very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Si On Joseph M., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Thang Business - 16/12/2018 AccorHotels certified review
« Bad check in »

I checked in at 9pm the room was not available and the staff said "its because you booked smoking room"

Our hotel has responded to the review
Our hotel has responded to the review

Dear QuocThang B., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Stephanie F. P. Solo - 15/12/2018 AccorHotels certified review
« Horrible »

Horrible I was charged for 4 nights when I only booked 3. And was not refunded I never confirmed 4 nights plus was put in a SMOKING Room when I specifically asked for NON Smoking. I do don’t recommend this Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie P., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 09/12/2018 AccorHotels certified review
« Unvalued »

The hotel interior is run down and outdated. Staff was not friendly and service was not up to par compared to my usual stay at Sofitel Saigon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce Q., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Watson T. Solo - 09/12/2018 AccorHotels certified review
« Cleaness »

Staffs are polite, cleaness, great breakfast, comfortable stay, feel safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kao Hsien Ping D., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Ronald L. Business - 09/12/2018 AccorHotels certified review
« Decent hotel »

Hotel is nice and tight. Hotel staffs are friendly. I’ve had a smooth check-in and check-out. Concierge staffs always have good suggestions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Vincent Business - 03/12/2018 AccorHotels certified review
« Below my expectation »

I've visited various Pullman' hotels in Asia and I think this is really not up to the same Pullman' standard. I have much higher expectation on breakfast choices & quality which I couldnt find in your hotel. Besides the water leakage & shower hose problem all happened in my room which never happen before in the past.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Man Fai C., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

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