Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

4.0/5 797 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 240 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a widerange of channels
    • High speed transmission line
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,275 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 797 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 19/10/2018 TripAdvisor review
« Very good service but Need refurbishment . Location is fair. Far from attractions and shopping »

The front desk services were excellent. They brought me a cake for celebration of my birthday. Breakfast was good. But the hotel needed refurbishment which is quite old. Anyway I like staying there because the service was impressive. The hotel should be a kind of business hotel, not a tourist spot so we needed take taxis going out to the city every day.

Steve Business - 15/10/2018 AccorHotels certified review
« Good hotel with nice breakfast and decent spa »

The rooms are a bit dated but staff were friendly and the buffet breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve H., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Simon T. Business - 14/10/2018 AccorHotels certified review
« Hotel is feeling tired »

The services were tired in the building For a modern guest room there should be multiple international sockets, USB charges In the exec lounge not 1 international socket The guest room smelt damp The shower water pressure was very low and water cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon t., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

L. C. N. Business - 12/10/2018 AccorHotels certified review
« Mr. »

It is too dark in the room and need extra light for reading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chien n. Martin L., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 11/10/2018 AccorHotels certified review
« OK but not great »

Pretty much as expected but nothing was above and beyond - that guest "delight" factor was missing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald A., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Muhammad A. H. Business - 10/10/2018 AccorHotels certified review
« Satisfy »

The room was comfort and the breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammadaldi H., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Wang K. Business - 10/10/2018 AccorHotels certified review
« I felt comfortable with the environment »

The environment in the room is great except for the house cleaning issue, they forgot to provide the shower gel and shampoo and sometimes they didn't change the shower towel...The elevator is also a problem, they didn't work sometime which is very dangerous for the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wang K., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Gregory B. Business - 08/10/2018 AccorHotels certified review
« Enjoyable stay »

The hotel was convenient as I was here attending a business meeting and as such there was little time to do activities or meals outside of the hotel. The accommodations and food was quite acceptable and provided variety, along with very happy and committed staff made for the week's stay very enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg B., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Staff were excellent but facilities were disappointing. »

The first time we stayed the room was smelly and air-conditioning did not work. The second time we stayed I used the pool and noted that the pool floor tiles were broken and hadn't been properly fixed thereby creating a health hazard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey M., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we are very well aware that the long history of the building will affect customer's experience, so management board is working very hard to renovate the floors and cannot wait to welcome regular guest like you to one of our new rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

A. Business - 08/10/2018 AccorHotels certified review
« Comfortable stay »

Great room good breakfast good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamad A., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

T. K. A. Business - 07/10/2018 AccorHotels certified review
« Poor sound protection »

There is a poor sound protection in room. I can hear the sounds from next room and upper level.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KokAnn T., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

L. J. F. Business - 06/10/2018 AccorHotels certified review
« Ok »

All good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jun F. L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 04/10/2018 AccorHotels certified review

Stayed for a week at this property. The rooms were a a bit small (and couldn't get a room in the higher floors of the property)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mangalaganesh B., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Friends - 04/10/2018 AccorHotels certified review
« Loved the welcome and free gift. Thank you »

We loved the room. View not fab but beds comfortable. Very pleased with choice. Only awful experience was use of hotel taxi. We gave conscierge the address we needed for our taxi to take us to. He also spoke to taxi at hotel that your hotel got. The taxi driver took us somewhere else and told us it was there. The Indonesian embassy and we needed to be by the old quarter?? I travel the world and this is the first time a taxi driver got it so wrong went booked through hotel. In the end we got our travel agent to speak to him!! This caused us a lot of anxiety incase we missed our tour!!! We were unable to get his licience number but his car registration was30a89691 don't put any other customer through this. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola M., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are truly regret to hear about your unpleasant experience regarding the transportation. Please rest assured that I have address this problem to concierge team and carefully make sure that this will not happen again. Thank you again for sharing your experience, and we hope you give us another chance to prove our service. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 04/10/2018 AccorHotels certified review
« The standard of the hotel is not satisfactory »

The hotel is old, the rooms are tired, the club lounge environment and food service is poor. The staff and service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey O., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are well aware of the condition of our hotel and working very hard on the renovation plan on early next year. At that time, we are more than happy to assign you to one of our new rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Henry M. Business - 04/10/2018 AccorHotels certified review
« perfect for both business and leisure , excellent customer services »

Good food, staff are experienced and helpful, location convenient, clean and cozy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry M., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

T. D. T. Business - 04/10/2018 AccorHotels certified review
« Excellent except 2rd floor »

I’m a frequent customer because of our business trip to Vietnam. Last time I stayded in a large, clean and cosy room. However the room is on the 2rd floor which being in front of the swiming pool with people is going around, so that I had to close the curtain all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DuyThang T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are regret to hear about your inconvenience during your stay with us. Please accept my apologies that this period of time we are often fully booked and room choices are limited. However, don't hesitate to contact me or any of our hotel staff to request your room preference before check in, we will try our best to make your stay wonderful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Families - 03/10/2018 AccorHotels certified review
« Great hotel »

Great breakfast, gym, and pool. Really helpful concerge and reception staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea M., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Andrew T. M. L. Business - 02/10/2018 AccorHotels certified review
« Pullman Hanoi is an expert in captivating the moment of truth and turn it into many moments of magic »

Prior to flying to Hanoi, I've received a friendly email reminder which helped to refresh correctly my stays at the hotel and I was pleasantly surprised to receive many "awaiting gifts" announcement ( priority check-in, free internet access, complimentary late check-out, welcome drink voucher). At the front desk, I was enjoying all the benefits indicated in the email, and on top of that, I was once again pleasantly surprised to hear I was going to be upgraded from a superior to luxury room even though I am just a silver member. At that moment, I really wondered what's going here at Pullman Hanoi that no other hotels have serviced me like this before. As I started to unpack and get settled down, the bell rang, and a genuine smiling gentleman speaking perfectly English offered me a complimentary basket of fruits and some sweets. At that very moment, I knew something about this place that no other places else started to captivate my curiosity and make me feel very good inside, a sense of welcoming me to a very friendly place that I called "welcoming at my friend's house" . Now that Pullman Hanoi hotel has raised its service standard to a higher level in my mind, I started to really pay attention to the little details inside the room and to wonder what else is going to amaze my mind and heart. Sure enough, I was very very very glad to see 4 bottles of drinking water instead of the normal quantity of 2 as the industry standard. I normally step out of the room, and would go to 7/11 and buy additional water for the night. The extra 2 bottles saved me a trip and time to the local store. As I walked into the shower room, I was once again very very very stunned to see the hotel has invested in brand-name C0 Bigelow quality essential oil (lavender & Peppermint are both of my favorite) for the shampoo, shower gel, body lotion. As I open the literature, start to read the menu, and other ancillary services, I ran across a flyer that says something like this: If you don't have time to go to the gym, then the gym will come to you. All you need is to call us, and we will gladly offer you all accessories to run a yoga session in the privacy of your room. There is a mat, a video, etc for you at your own time convenience. All complimentary! After reading this flyer, I started to ask myself this question? Am I staying in a 5 star hotel or am I living in a 5-star boutique hotel? That's impressive that someone has thought to the little details for his/her customers. Because of this yoga flyer, I became extremely curious to wonder what would the gym look like. Most likely a tiny room filled with a few equipments here and there with 4 walls and super uninviting and demotivated fitness room. I then pulled out my sport gear and checked it out. To my AMAZEMENT, Pullman Hanoi fitness center has up-to-date modern sport equipments, state-of-the-art Technogym machines. In addition, the center comes with an area for stretching with all kinda tools that I use on a daily basis. Another very nice gesture from the hotel is to create a friendly area to rest with refreshing detox drinks, bananas, and a plasma TV. The room is nicely well lit with neon relaxing colorful dim lights. I felt like in a high-end exotic chilled bar or the extreme "in a spaceship out of the universe". What a financial investment! Kudos for your caring to make the extra effort in satisfying your guests and make them feel like home-away-from-home but even better than home...a secondary luxury residence away from home. As I completed my 2-hour training, I walked in the locker room to check out the amenities offered by my "secondary luxury residence". this place once again blew my mind away: Both sauna and steam rooms are enticing, modern, open with windows ( I didn't feel like locked in a typical dark "prison" room, and on top of that a jacuzzi reminded me of the one I used to enjoy back in the days I used to work and live in Southern California. It brought me back so many memories while relaxing inside the jacuzzi. Just a tiny complaint :) the shower area looks very outdated, and there is no place for me to put my toiletries while washing. Other than that, I am truly enjoying my 3 day-workout at Pullman Hotel. Last but not least, when it came to F&B, I wanted to give it also a chance. Normally I don't dine at the hotel just for the simple reason: there are so many choices outside of the hotel and they are authentic food that hotels typically cannot copy and past. This time I decided to break the rule, just because I was amazed so many times since I walked in this hotel. I figured that whatever I believe I know about staying at a hotel would probably not be what I would expect this time at Pullman hotel. Sure enough I was blown away by a simple dish, the Bun Cha Hanoi. It was so delicious that I came back the next evening and ordered the same dish again. Because it was so good, I decided to remain at the hotel on the 3rd evening and went for Mien cua or Crab vermicelli. Once more time, I was in heaven. Thank you chef for making the dish a memorable moment of magic. It is only the last evening that I was able to use up the welcome drink voucher. It turned out to be more of a "farewell drink". I was extremely pleased to choose between a red or a white wine. I picked white and I was just amazing wine with salted peanuts and BBQ flavored chips. At the check out reception, just before I left the hotel, Mr Lung asked if I was going to return and pick up the luggages lunch later in the afternoon. I nodded and immediately he said: Should you need to use our shower to refresh yourself before flying back to Saigon, please do let us know, because we have a facility to assist you with. I couldn't believe it! I couldn't really believe what was going on in this hotel that I have not been treated that way. Only at that very moment of many magic, I then realize that every extraordinary little details added up to create that Wow moment effect. It did not take one staff to create the moment of magic but the whole entire organization. In light of this story that I wanted to share immediately to all of you, and that I was so busy when back to Saigon, I am really grateful for your genuine care. You did it to the very best of your hospitable mind & heart. I now found my secondary luxury residence in Hanoi and it's called Pullman Hanoi Hotel. Sincerely yours! Merci Beaucoup from the bottom of my heart. Andrew Tri Minh L.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew, We are incredibly grateful that you took the time out to leave us this note. Honestly we are blown away by your amazing comment toward our service. We are almost speechless and very inspired by your beautiful words to our service staff. Our brand values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We are than happy to to welcoming you again. * Mr. Andrew, I hope next time when you come back to Pullman Hanoi, I myself with our GM -Mr. Simon could meet you in person to greet and say thank you. Please don't hesitate to write something on TripAdvisor too, so everyone know about your wonderful experience* Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Putthiporn C. Business - 01/10/2018 AccorHotels certified review
« Nice all »

Very impress on services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Putthiporn C., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

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