Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

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4.0/5 701 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 237 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,785 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 701 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Dung Business - 12/02/2018
« Great stay »

Room is very good, decoration and food also nice, but some staff were not very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dung, We very much appreciate your feedback regarding your recent stay at Pullman Hotel Hanoi. We are glad to receive your high score review and delighted to know you have had a good overall stay. We also will look into your given details in the survey to further improve our services. Thank you again for sharing your experience, and we hope your next visit will be another enjoyable one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Ronny P. Business - 12/02/2018
« Old but satisfactory »

The gym is well equipped, staff service is decent and morning breakfast is on par for business class hotel. The hotel is old and despite the renovation from the old Horizon Hotel, it could not quite cover up its age in the common areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ronny P., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is heartwarming to read that how much you appreciate our connectors and services. I will not miss this chance to share this as a great source of motivation for my team. We also will note your feedback about the building itself and certainly with our future renovation, we hope that you will be totally satisfied. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Worraket T. Business - 11/02/2018
« Good place as always »

Great hotel to stay in Hanoi. I cannnot remember how many times I've stayed in Pullman Hanoi, but I never disappoint. I've stay 4 nights for biz trip and the overall qualitu is as good as expected. The staff are friendly with a full service mind. The restaurant at 1St floor provide reassonable price/quality. I've late evening dinner there, twice, and I'd recommend Bun Cha :) Lovely dish.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Worraket T, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is with our pleasures to have your supports over the time and it is fantastic to know that we keep satisfying you with personalize services offers. I will share this with the team as a great encouragement. Thank you again for sharing your experience, and we surely will keep Pullman hotel as your favorite ''home'' in Hanoi. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Shantanu S. Business - 11/02/2018
« Happy to stay at Pullman Hanoi »

Good service, friendly people. Happy to receive the VIP treatment. Special compliments to Ms Quynh, Ms Trang, Ms Thuy, Ms Van and other ladies at the executive lounge (don't remember all the names but they were all very good, including even the trainees this time). Compliments also to room service and laundry staff. It will be good if the executive lounge is kept open until 11 pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shantanu S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are glad to read that your recent stay was a fantastic experience with the attentiveness from our connectors. I will share this with the entire team and praise especially our ladies at the Executive Lounge and laundry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Swarna E. Business - 09/02/2018
« Very good service »

Very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Swarna Effendi, Thank you for your recent stay and the fantastic review for our hotel. We are delighted to read your kind words for our services and be sure to keep it at the highest level to continuously satisfy our guests. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Joshua Business - 06/02/2018
« Buy 1 free 1 Hoegaarden beer hotel! »

The stay was great! Rooms were clean and comfortable, totally enjoyed just sleeping in on the comfortable bed and pillows. Hotel staff were friendly and helpful too. Best part was the buy 1 free 1 Hoegaarden beer, which is definitely my favorite beverage and really attracted me a lot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Joshua, Thank you for your recent visit and the time taken to review us. I am glad to read that your stay was fulfilled by our personalized services and facilities. It is also fantastic to know that our Hoegarden beer idea is recognised and appreciate it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Wilberth B. Couples - 05/02/2018
« Perfect location for a Hnoi visit »

Enjoyed my stay very much. Great location, top breakfast and a nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wilberth B., Thank you very much for your recent stay at Pullman Hotel Hanoi. It is with our pleasure to read how much you have enjoyed your stay with us. It is also heartwarming to read your kind words for our breakfast and location. I will be sure to share this with the team as a great encouragement. I also very much appreciate your constructive suggestions through out the survey, they will be valuable for our continuous improvement process. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Sok Business - 04/02/2018
« Just normal experience, no impression. »

The welcome and extra gifts (drinks, small gift, birthday cake,...) were great, I do appreciate them! However, people services of a five star hotel were considered to have very huge space to improve. 1. Receptionist who welcomed me perhaps needs more training on her performance with at least smiley face and a more willing to help attitude. 2. Waitresses at the buffet restaurant also need a lot more training because there was a lack of services such as direction, no tea/coffee being served, taking long time to clear the table, and also absolutely no welcome smiley face too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sok, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. It is great to learn that you liked the gift upon check in and I am also pleased to read your detailed comments regarding your recent experience at our hotel. Your feedback is a great source of information for me to work with relevant department managers to further improve our services. I really hope that we will have another pleasure to show you the improvement of our performance next time your travel plan brings you to Hanoi. Thank you again and I look forward to welcoming you back to Pullman Hotel Hanoi. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Sami Business - 31/01/2018

Nothing to write home about .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sami, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your dissatisfaction was brought to my attention earlier, it is with my regret to know that our only smoking Suites left on the day did not meet your expectation which forced our connectors to allocate you in the booked room type. In addition, we did not have any other Suites available on the day. Once again, it sincerely apologize for this. Regarding the technical issue in our room, I have shared your feedback with our Chief Engineering for further action on the matter. We appreciate your sharing your concerns, and if your travel plan will bring you back to Hanoi, I would be very pleased to personally assist you with the room arrangement. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Paul S. Business - 30/01/2018
« Ordinary Hotel in Asia. »

What I remembered were the good services provided by Concierge staff and Business Centre Staff. The room experience, the reception and the food selection are average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul Saptari, Thank you for choosing to stay at our hotel and taking your time to review us. I am glad to read that your recent stay at Pullman Hanoi was a good one. I also would like to thank you for mentioning our great connectors at the Concierge team and Business Center. I will share your comments with them as a great source of motivation. In addition, I will personally look in details the other areas that did not live up to your expectation and work closely with relevant department manager to further improve our services. Thank you again for sharing your experience, and I look forward to welcoming you back to our hotel to experience the best of our service in the near future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
A. M. Business - 29/01/2018
« Good Location Good Food Good Hospitality »

All the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Aunnop Manomaivibul, Thank you for choosing to stay with us and taking your time to tell us your experience at Pullman Hanoi. It delights us to read how much you enjoyed the hotel, especially our food and beverage offers for your recent business trip at Pullman Hotel Hanoi. I will be sure to share this with the entire team as a great source of motivation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Anonymous Business - 29/01/2018
« Ms Joanna L. »

This is my first Hanoi business trip and staying with Pullman Hanoi was comfortable and conveniently located My check in was pleasantly smooth. Hope there will be more perks as an Accor member in my next stay with Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Joanna L, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is great to know that your recent visit at our hotel was a good overall stay. I especially appreciate that you mentioned about our convenient location for your recent business trip. I also will personally look at our member experience to further enhance the satisfaction for our members. Thank you again for sharing your experience, and I look forward to welcoming you back to the hotel in the near future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Janne Business - 28/01/2018
« Very relaxing business trip »

excellent, even the room was not exactly, what I requested for. Loved the room service, burgers were great, pizza not so. The internet connection was good enough to handle by business emails. The breakfast was one of the best hotel buffet breakfasts that I have had in a long time. Love the saunas and jacuzzi. Cool details everywhere. Free minibar was a bonus, even I do not drink beer. I will definitely come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Janne , We very much appreciate your comments regarding your recent stay at the Pullman Hanoi. It delights me to read that your recent visit was an excellent one. Thank you also for the compliments for our facilities and especially food and beverage department. I will share this with the team as a great source of motivation. Thank you again for sharing your experience, and we all look forward to welcoming you back to again experience our well known business features of Pullman Brand. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Hiroaki H. Solo - 28/01/2018
« Good hospitality »

Executive rouge was good, breakfast was good, service overall was good. It was better if there had been a bath tub. 3 nights for Japanese, I missed a bath tub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hiroaki Harada, Thank you for your recent stay with us and the fantastic review. We are delighted to know that your recent stay was a good one. I also very much appreciate your compliments for our services. I will share this with our team as a great encouragement. I hope that next time you will find our superior rooms with bath tubs available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Jerome Business - 28/01/2018
« Good Hotel except »

Problems registering in the morning as this will save time when I come back from meeting Was told to come back at 2pm to check in but all I requested was just to register and check in. Even though I showed Accor Gold and it makes no difference. The Assistant Manager, Jayden was good in trying to sort the issue and promised to train the front office staff to avoid annoying other guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jerome, I personally very much appreciate your comments regarding your stay at the Pullman Hanoi. I am pleased to read your detailed feedback regarding your recent experience at Pullman Hanoi. Jayden also has mentioned to us about your difficulty upon check in. Please rest assured that we have taken the appropriate measures to deliver the issues as well as prevent the future occurrence. Thank you again for sharing your experience, and I look forward to welcoming you back to our hotel again to show you the result of the improvement. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Anonymous Business - 26/01/2018

Everything was good, but the non-smoking room still smelled like cigarettes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing to stay with us and the time taken to tell us about your recent experience at our hotel. It delights us to read that you have had a good overall stay at Pullman Hanoi. It is also with my regret to know that your room condition was not up to the expectation. first and foremost, I would like to apologize for this. I have immediately share your comments with our Executive Housekeeper for the further improvement. We very much appreciate that you spend your time to share your experience with us. Shall your travel plan will bring you back to Hanoi, I would be very happy in personally taking care of your reservation. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
M. P. Business - 26/01/2018
« Wonderful to be back »

In Hanoi I always try to stay at Pullman hotel. Main reason is because the staff is friendly, helpfull and very polite. SPA and GYM are very good. ROOMS are a little bit outdated, especially the bathroom. I enjoyed the good breakfast and I like the big lobby with many sofa for relaxing or brief meetings. Location is not as good as some othe rhotels, but it is quite convenient to reach downtown by taxi or other cars. Special mention to the Reception staff, especially Mrs.Huyen, they have been so kind and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Massimo Poltronieri , Thank you for choosing us and taking your time to tell us about your recent experience at Pullman Hanoi. It truly has been a pleasure to have you back at our hotel. It is fantastic to read that you have had a great stay with us here at Pullman Hotel Hanoi and various areas of the hotel have met your expectations. I also very much appreciate your compliment for Ms. Huyen and our friendly connectors. At Pullman Hanoi, our connectors are considered as a main source of the success of the hotel. Regarding the constructive feedback for the room, we are collecting and planning for our future reservation and obviously our rooms will be the area we would like to look at the most. Mr. Massimo Poltronieri, thank you again for sharing your experience, and we all look forward to welcoming you back to the hotel in the near future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Anonymous Business - 26/01/2018

Good customer service, nice room with lots of television channels. I am also surprised by free minibar provided in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your recent stay at Pullman Hanoi and the time taken to review our hotel. It is with our pleasure to read that our customer service has made your stay a pleasant one, also the features of the hotel were a nice touch to make your stay more enjoyable. I will share your comment with my entire team as a great encouragement for them to keep delivering the superior services to our guest. We very much appreciate your feedback and if your travel plan will bring you back to Hanoi, it will be another pleasure to have you as our guest again. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Mr. L. C. T. Business - 26/01/2018

I’m so happy to stay at pulman this time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Le Cu Tan, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It truly has been a pleasure to have you as our guest again. It delights me to read that our hard working connectors have made your stay an enjoyable one. I will share your feedback with the team as an encouragement. We also will work with relevant department managers according to your survey to further improve the service and the satisfaction of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Ming S. T. Business - 24/01/2018
« Better than good but could be better »

Very friendly and helpful staff. Hotel is nice but seems a little tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ming Soong Tham, Thank you for choosing Pullman Hanoi and the time taken to review us. It is with our pleasure to read that your stay with us was a good one and our friendly connectors have fulfilled your business trip with the convenient. I also very much appreciate your suggestion about the atmosphere of the hotel. We are currently working with designers for the improvement of the hotel's image. I really hope that we can show you the work at your next visit in our hotel. Thank you again for sharing your experience, and we all look forward to welcoming you back to the hotel in the near future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

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