Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

4.0/5 769 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 240 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a widerange of channels
    • High speed transmission line
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,141 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 769 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
N. K. W. Families - 15/08/2018 AccorHotels certified review
« Just average. »

Bathroom water flows slowly in room 1101 overflowing into toilet area. Cleaning maid should discover this if bathroom is washed. The novotel halong bay pho bo is more tender compared to pullman hanoi. The breakfast selection is good. For second stay on night of aug 14, i waited in lounge bar for a good 10 minutes without someone asking if i wanted something. I finally had to go to the counter to redeem my welcome drink. But i have to complement the hotel for allowing me to change my check in date from aug 15 (my departure date) to aug 10 when i booked my no change room wrongly. Previous 3-4 stays here were more satisfying. But still i will come back again. Oh, exchange rate at novotel halong bay is better for singapore dollar but for usd, both offered good rates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kang w. N., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. We always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We had investigate and give the team of Housekeeping and waiters at the bar a warning to be more attentive and pay more attention on every detail. The negative experience that you faced was not reflect Pullman standard. Next time, please walk right up to a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Otherwise, we glad to hear that you like our breakfast selection, our Executive Chef is planning to introduce more traditional noodles to guest on daily basis, not only serve Pho as currently. So we hope you and our guest will have a new experience with Vietnamese food. Again. Mr. Kang, we appreciated your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. You can reach out to me on H7… and I will be taking care of your reservation personally next time you visit Pullman Hanoi. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Marc Business - 14/08/2018 AccorHotels certified review
« just OK »

service is good, but hotel rooms start t0o be a bit oldish, and tourist groups make the bkfast area very crowded

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc M., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback regarding our service. On the other hand, we regret to know about the inconvenience you have encountered during your stay with us for which I sincerely apologize for. Please rest assured that the matter has been recorded for our future improvement. We trying to allocate tourist group to have breakfast at a separate time. Next time, please walk right up a manager and voice your concerns, we will arrange a nice quiet table for your breakfast for advise a good time for you to have breakfast to avoid tourist groups. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

D. D. D. Business - 14/08/2018 AccorHotels certified review
« Average »

Less satisfied than previous stays

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. De D., Ching tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Pullman Hanoi. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Nếu được phép, chúng tôi xin được biết thêm những chi tiết khiến quý khách chưa hài lòng về trải nghiệm tại khách sạn chúng tôi qua email H7… Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Trân trọng, Dzung Nguyen Trợ lý Tổng Giám Đốc Pullman Hanoi Hotel

Jian Business - 13/08/2018 AccorHotels certified review
« Comfortable and convenient »

Staff were friendly, facilities and comfort were sufficiently adequate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li Jian Mr W., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

N. D. L. Couples - 13/08/2018 AccorHotels certified review
« Wonderful place »

I’m very appreciate and happy for spending 1 night in Pull man hotel. Everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear l. Duc N., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are incredibly grateful that you took the time out to leave us this note. Our brand values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to welcoming you again. Sincerely, Dzung N. Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 13/08/2018 AccorHotels certified review
« Don’t change a thing. »

Great Staff, Great Food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank Joseph Q., Thank you for taking your time to tell us about your experience at our hotel. It is great to learn that your stay has been a good one and you have found positive aspects of Pullman Hanoi during your visit It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel Please rate us on Tripadvisor so other guests know about your experience too! https://www.tripadvisor.com/UserReviewEdit-g293924-d306185-Pullman_Hanoi-Hanoi.html

Anonymous Business - 08/08/2018 AccorHotels certified review
« Not a pleasant stay »

The facility and service were not worth the money paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice W., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we are planning to renovate the whole 3rd, 4th and 5th floors into a brand new rooms based on Pullman Standard and we are more than happy to assign these new rooms to you. If your next travel plan bring you back to Pullman Hanoi. , I would be happy in personally taking care of your arrangement. You can reach out to me on H7… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

L. M. C. Business - 08/08/2018 AccorHotels certified review
« a convenient hotel »

warm reception; fair room facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear ManhCuong L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

C.k. Business - 07/08/2018 AccorHotels certified review
« BEST Hotel in Hanoi »

Always comfortable! Always a variety food for breakfast including serving egg, and pho(vietnam noodles). I will come here again when I visit Hanoi someday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chulhyun K., We are incredibly grateful that you took the time out to leave us this note. Our brand values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to welcoming you again. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Kevin Business - 06/08/2018 AccorHotels certified review
« Good. No complaint »

Smooth since I stepped in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin K., We are incredibly grateful that you took the time out to leave us this note. Pullman Hanoi values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to welcoming you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

J. Business - 06/08/2018 AccorHotels certified review
« Horrible service. Bad experience »

Service from checking in to upgrading to the executive lounge is horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lim, Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. During your stay, we heard about your feedback toward our bathroom amenities and our Executive Housekeeping had went up to your room and explained the situation that we have always been using the same bath gel and shampoo for all guests regardless their member status or how do they book. Again, we want to extend our sincerest apologies concerning all the issues that you have faced. If your travel plan will bring you back to Hanoi, I would be happy in personally taking care of your arrangement. In the meantime, if there is anything we can do to assist, please let me know at your convenience time via email: H7… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Insan B. Business - 05/08/2018 AccorHotels certified review
« Pleasant stay as usual »

Pleasant stay, although Pullman HaNoi still does a little gap to close in comparison to Pullman HCMC.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Insan B., We very much appreciate your comments regarding your stay at the Pullman Hanoi. Thank you for choosing to stay with us and taking your time to tell us about your experience at our hotel. It is wonderful to learn that your stay with us was a perfect one and most of our aspects have gotten the nicest score from you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 05/08/2018 AccorHotels certified review
« Great cutomer service from Conceirge »

I would like to express my thanks to the concierge team who went out of their duty to pack a picture for me. I would also like to thank team in executive lounge for their service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shankha G., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I also very happy to hear that our concierge and executive lounge had went extra miles to bring a smile to your face. Our brand values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to welcoming you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Mandy A. Couples - 04/08/2018 AccorHotels certified review
« Great hotel »

Very happy, great staff and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig A., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Peter M. Solo - 03/08/2018 AccorHotels certified review
« Very satisfactory »

Check was efficient, staff very friendly, room clean and comfortable, checkout extended without any fuse Breakfast well presented. Cost of accommodation market rate, location not as attractive as other equal facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PeterRoss M., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also regret to know about the inconvenience you have encountered about the location during your stay with us for which I sincerely apologize for. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Kelvin T. M. Y. Business - 02/08/2018 AccorHotels certified review
« Great, fulfilled, satisfying. »

Everything was professionally done. The house keeping service was top notch, proper and punctual. The waitresses in the restaurant were very prompt and alert.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Delion O. Business - 02/08/2018 AccorHotels certified review
« Stay experience »

Thanks for the deluxe room upgrade. Greatly appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Delion O., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Shiv Business - 02/08/2018 AccorHotels certified review
« Great experience »

Pullman Hanoi is one of the better hotels to stay when in town, given its location and hotel facilities. Overall hotel service is nice and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

John K. Couples - 01/08/2018 AccorHotels certified review
« Good Hotel, So So location »

The overall stay was good. The staff was very responsive and efficient. The first room we stayed in was a little outdated and the 6th floor didn't smell (carpets) fresh. The 2nd time we checked in to the 8th floor and the room was great and the floor was clean. The Breakfast was super with a good variety of food. The hotel lobby is updated and looks fresh. The streets around the hotel are not suitable for walking as it's full of industrial stores and part of it is under construction. Overall it's a good hotel to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JohnD K., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, we do understand your feedback about the smell of our carpet (due to raining season) however, our team is trying our best everyday to fix the problem and deliver better room quality for our valuable guests. For your feedback about our location, Hanoi is such a busy city with complex traffic. Please be noted that our Concierge and Welcomers are always standby at the lobby to help out guest with transportation or suggestion for direction to places nearby. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 31/07/2018 AccorHotels certified review

The room was damp. I fear the AC was not working properly to dry the air.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolo A., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We also regret to know about the inconvenience you have encountered during your stay with us for which I sincerely apologize for. Despite the long history of our hotel, at Pullman, we always try our best to improve quality in each part of our hotel. Our management team will work closely with Engineer team to fix the air condition and provide better experience for you next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

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