Pullman Hanoi Hotel 5 stars

TripAdvisor rating 4.0/5 875 reviews
Pullman Hanoi
See on a map
+ 23 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Step outside and into Hanoi'sbustling business district

  • Take a break from work andWorkout in the new Fit Lounge and Tennis course.

  • Stay Connected with free Wi-Fianywhere in the hotel

  • Free shuttle bus to the old quarter.

  • Free 'wake-up take-away' coffees for all guests who check out before 6am.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Table tennis Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Hanoi

40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000
hanoi
viet nam

Tel: +842437330688

Fax: (+84)24/37330888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 26.7km / 16.59 miles

  • By train

    HN RAILWAY STATION At 2.5km / 1.55 miles

GPS :21.029786, 105.828575

Our accommodations

SUPERIOR ROOM, 1 King Sized Bed, City View

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, Twin Beds, City View

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE ROOM, 1 King Sized Bed, City View

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE ROOM, Twin Beds, City View

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE EXECUTIVE ROOM, 1 King Sized Bed, City View

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

DELUXE EXECUTIVE ROOM, Twin Beds, City View

  • Max. number of persons: x3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Executive Suite with one king-sized bed, city view

  • Max. number of persons: x3
  • Area: From 75
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

Our restaurants and bars

LA CHEMINEE

Type of cuisine: International

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MINT

Photo non contractuelle / Strictly non binding

Situated in the heart of the lobby, the bar is continually changing for a relaxing, convivial experience any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 639 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 470 people

Find out more
Pullman Hanoi Meeting Room

Our guest reviews for
Pullman Hanoi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,467 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

875 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

busy business oriented hotel, not convenient for tourist

TripAdvisor rating 4.0/5

daniel_zhoudan Family - 22/04/2019 TripAdvisor review

business hotel, far from sights one room was not ready when arrived at 2pm worst experience for gold ever: no upgrade, only 2 wel. vouchers for 6 of us, no meal discount, reluctant late check out, with mgr approval for one room only at 2h30 pm. not recommend for family tourist purpose

First trip to Vietnam and our first port of call

TripAdvisor rating 4.0/5

Rob M Couples - 20/04/2019 TripAdvisor review

The Pullman Hanoi is very nice, staff are fantastic and we thoroughly enjoyed our stay there. The facilities are great, fitness centre and Spa very good. It’s location is very central to many things of interest. Close to the Old Quarter.

Dear Rob M Thank you very much for the wonderful review. It's a pleasure to know that you had a great experience at Pullman Hanoi and did find our team fantastic. We are glad to read that you really enjoyed your stay and our fitness centre. Indeed our hotel location is central with easy access to the old quarter by car and only 35mn from the airport. The team, will be very happy to see such a wonderful feedback and to see their efforts and hard work are paid off. We appreciate your review and we look forward to welcoming you back again in the near future. Kind Regards Vincent OLIVIER Resident Manager

excellent

Customer review rating 4.2/5

Ingo Solo - 18/04/2019 AccorHotels certified review

warm and efficient hospitality

Visit to Unesco heritage sites in Hanoi

TripAdvisor rating 4.0/5

Carmen F Friends getaway - 14/04/2019 TripAdvisor review

Although the hotel is not situated in the Old Quarters area, facilities are okay for a respite from the daily grind. Breakfast spread was okay but an improvement on the variety of fresh fruits served during breakfast should be made. The trip's purpose was to visit the Halong Bay area ( UNESCO heritage site ) and Skull Island and savor the Hanoi local food. Although the two days tour of 12 hours each was somewhat tiring , the sites visited compensated for the travel time.

Dear Carmen F, Thank you for choosing to stay with us. We are delighted to know that our hotel facilities match your expectation. However, we have noted with my team your feedback regarding the fresh fruits selection for improvements. Thank you once again for your feedback. We look forward to welcome you back again in the near future. Best Regards Vincent OLIVIER Resident Manager

Really goood service!

Customer review rating 4.2/5

Hai L. Solo - 12/04/2019 AccorHotels certified review

The hotel hospitality and service with full care is appreciated.

Dear Mr. Son T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Most enjoyable short holiday

Customer review rating 4.2/5

R. R. Friends - 31/03/2019 AccorHotels certified review

very comfortable, good service, very helpful staff

Dear Mr. R. R., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Excellent Hotel for Business Trips to Hanoi

Customer review rating 4.2/5

Oliver Business - 25/03/2019 AccorHotels certified review

- Clean accomodation - Well organized - Friendly, professional Team at Reception - Nice and well sorted breakfast

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your nice comments about the clean room, breakfast and the service provided by the Reception team and I am sure they will be encouraged by your remarks. Regarding your feedback about the quality of food and beverage, as you mentioned that the snacks and finger food wasn't fresh anymore e.g. wet chips. This really is our concern. In order to improve this area, I would be pleased to get more details of the venue and time of the F&B service. Our goal is always to make sure that all our guests have a very nice stay with us; all the details and comments that our guests share with us are crucial to keep improving. Once again, our most sincere thanks for your feedback. We look forward to welcoming you back in our hotel. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Customer review rating 4.2/5

Anonymous Couples - 24/03/2019 AccorHotels certified review

All of the staff we encountered were excellent in their service presentation plus their friendliness and willingness to help beyond normal expectations. In terms of hotel presentation itself, it appears to be somewhat tired. I note, however, that there are substantial works underway in the road adjacent and hope that completion will enable internal works to commence. (The pool is in need of at least cosmetic repair).

Dear Ms. D., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are glad to know that you had a pleasant stay with us and were impressed by our team members. I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. On the other hand, your comments regarding the hotel presentation and swimming pool have been shared with the Hotel Management Team and we are now finding a solution for that. Thanks to your comments, please kindly be informed that we are going to fix the swimming pool by early next week. I hope that your next stay at Pullman Hanoi would be a different experience. Once again, our most sincere thanks for your comments and we look forward to welcoming you back to Pullman Hanoi soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Needs to improve on the transport arrangement

Customer review rating 4.2/5

Supriono M. Business - 22/03/2019 AccorHotels certified review

I have book the room including airport pick up one week earlier. When i'm arrived in the airport, car is not available or ready until i call reception that just arrange transport, hence have to wait another 30 mins. Feel welcome on check in but room not ready and again another wait!

Dear Mr. M., Thank you for choosing Pullman Hanoi as a preferred hotel in Hanoi and for taking the time to complete the satisfaction survey following your recent stay with us. I am very sorry for the inconveniences you suffered from the transportation service and the room arrangement. I have shared your feedback with the Hotel Management Team; actions have been taken to fix all issues and to avoid similar situations happen in the future. Customers satisfaction is very important for us and you have our commitment that all of your comments will be used to improve the service quality. Once again, our most sincere thanks for your feedback. We look forward to welcoming you back to Pullman Hanoi. . Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Great experience

Customer review rating 4.2/5

Lucy Couples - 20/03/2019 AccorHotels certified review

Great hotel that went above expectations for us on our trip.

Dear Lucy H., We very much appreciate your comments regarding your recent stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi very soon. In the meantime, I remain at your disposal for any assistance you might need. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Mr

Customer review rating 4.2/5

S. Business - 20/03/2019 AccorHotels certified review

Ok

Dear Mr. S., We very much appreciate your comments regarding your recent stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Well beyond my expectation

Customer review rating 4.2/5

Andrew T. M. L. Business - 14/03/2019 AccorHotels certified review

A loyal customer will come back to the same hotel for the following reasoning: consistent impeccable hospitable service, a courteous team who care about their customers , really! and last but not least a great price for luxury lifestyle.

Dear Mr. L. Tri Minh, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Overall Satisfied

Customer review rating 4.2/5

Piriyapat Business - 14/03/2019 AccorHotels certified review

Helpful staff, Clean room, Good breakfast!

Dear Khun Piriyapat S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcoming you back to Pullman Hanoi soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Comfortable and efficient

Customer review rating 4.2/5

Richard D. Families - 13/03/2019 AccorHotels certified review

Pleasant

Dear Mr. Richard d., Thank you for having chosen Pullman Hanoi and for taking time to complete the hotel satisfaction survey following your recent stay in Hanoi. I am very sorry to read that you were not fully satisfied with our hotel services, especially with our Loyalty program. Should you experience any inconvenience, I would be pleased to get the details of the happening or simply the reason why we did not meet your expectation. Customer satisfaction is very important for us and you have our commitment that all of your feedback will be used to improved our service quality. Once again. our most sincere thanks for your feedback. We look forward to welcoming you back to Pullman Hanoi in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Goood

Customer review rating 4.2/5

Chi Business - 12/03/2019 AccorHotels certified review

Everything is comfortable

Dear Ms. Chi, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to Pullman Hanoi very soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Friendly staff / excellent food

Customer review rating 4.2/5

Komjit C. Business - 11/03/2019 AccorHotels certified review

All of the hotel's staff are very friendly and helpful ... keep on training your staff to be as superb like this pls.

Dear Khun Komjit C., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back to Pullman Hanoi very soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Excellent service premier floor team

TripAdvisor rating 4.0/5

Go56185716337 Business - 11/03/2019 TripAdvisor review

- excellent service by Ms. Trang (premier floor guest relation) who assist in guiding me to the correct location/destination of a new customer in Hanoi I was supposed to meet. - overall everyone at the hotel from house-keeping to the front-desk reception was excellent and very helpful.

Dear Go56185716337, Thank you so much for taking the time to write such a great review following your stay at Pullman Hanoi. It’s a pleasure to hear that your experience from our housekeeping to the front desk was exceptional and that you received an excellent service and assistance from Ms Trang. We shared your review with her and she feel very heart-warmed and proud, Thank you for recognizing her efforts. We look forward to welcome you back in the future at Pullman Hanoi. Yours Faithfully Vincent OLIVIER Resident Manager

Club Lounge Staff is AMAZING

Customer review rating 4.2/5

Emily Y. Business - 10/03/2019 AccorHotels certified review

I recently visited Hanoi to assist with the Summit between the U.S. and North Korea. My days were extremely long and I often had a few moments to grab a bite before having to go to work. The staff in the Club Lounge were so attentive and helpful. They quickly learned my routine and made sure everything was ready for me when I arrived. I have never experienced such exceptional customer service before and am so appreciative of the staff’s effort to make my stay absolutely wonderful!

Dear Ms. Emily Y., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Excellent

Customer review rating 4.2/5

Ted G. Couples - 05/03/2019 AccorHotels certified review

Very pleasant and efficient staff and good facilities.

Dear Mr. Edwin G., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Everything average

TripAdvisor rating 4.0/5

JC_Jubin_11 Business - 25/02/2019 TripAdvisor review

Ok Pullman hotel getting a bit dated. No atmosphere. Average breakfast. Good spa facilities though. I was booked in a smoking room even if i requested a non smoking (hotel was full but i am a Accor member) no welcome drink. Friendly staff.

Dear JC_Jubin_11, Thank you for taking the time to post your feedback following your stay with us. We are happy to read that you found our team friendly. However I'm very sorry about the different issues you met on your arrival. It should not have happened. I shared your feedback with my team for immediate improvements. We hope that we will welcome you back to show you our usual service standards. Yours Faithfully Vincent OLIVIER Resident Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in hanoi