Pullman Hanoi Hotel 5 stars

TripAdvisor rating 4.0/5 933 reviews
Pullman Hanoi
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+ 24 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Step outside and into Hanoi'sbustling business district

  • Take a break from work andWorkout in the new Fit Lounge and Tennis course.

  • Stay Connected with free Wi-Fianywhere in the hotel

  • Free shuttle bus to the old quarter.

  • Free 'wake-up take-away' coffees for all guests who check out before 6am.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Table tennis (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Hanoi

40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000
hanoi
viet nam

Tel: +842437330688

Fax: (+84)24/37330888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 26.7km / 16.59 miles

  • By train

    HN RAILWAY STATION At 2.5km / 1.55 miles

GPS :21.029786, 105.828575

Our accommodations

SUPERIOR ROOM, 1 King Sized Bed, City View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

SUPERIOR ROOM, Twin Beds, City View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

DELUXE ROOM, 1 King Sized Bed, City View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

DELUXE ROOM, Twin Beds, City View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

DELUXE EXECUTIVE ROOM, 1 King Sized Bed, City View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

DELUXE EXECUTIVE ROOM, Twin Beds, City View

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Mini Bar

Executive Suite with one king-sized bed, city view

  • Max. number of persons: 3
  • Area: From 75
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

LA CHEMINEE

Type of cuisine: International

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MINT

Photo non contractuelle / Strictly non binding

Situated in the heart of the lobby, the bar is continually changing for a relaxing, convivial experience any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 639

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 470 people

Find out more

Our guest reviews for
Pullman Hanoi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,622 reviews

tripadvisor

TripAdvisor Rating 4.0/5

933 reviews

Great customer services

Customer review rating 4.2/5

Eric L. Business - 05/10/2019 AccorHotels review

Upgrade to club room and enjoy lounge privileges and hope to upgrade to club lounge room again next time I checkin as now I’m gold Accor member and Pullman Hanoi provide extremely great services

Dear Mr. Eric L., Thank you so much for the great review of Pullman Hanoi! We are delighted to know that you really enjoyed your stay with us and hope to see you again very soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Good hotel in Hanoi

TripAdvisor rating 4.0/5

Politech85 Couples - 02/10/2019 TripAdvisor review

Pullman Hanoi is good hotel! In comparison with Pullman Saigon, the breakfast here is worse. Almost all food is european (no vietnamese noodles, no fish, no seafood). But the executive lounge is perfect! Thank you for everybody, who serves there.

Dear Politech85, Thank you so much for taking the time to share your feedback and for choosing to stay with us in Pullman Hanoi hotel. I'm please to read that our executive lounge was perfect for your taste. However I took note of your feedback about our breakfast food selection, we will look into it for future improvements. We look forward to your next visit in Hanoi. Kind Regards Vincent OLIVIER Resident Manager

Good location and pleasant staff

Customer review rating 4.2/5

Alister M. Couples - 01/10/2019 AccorHotels review

Main areas were well presented. Bedroom was clean but a little tired In need of a refresh

Dear Mr. M., We very much appreciate your comments regarding your stay at Pullman Hanoi, which will help us with our continuing effort to improve the service quality. We are glad to know that you were satisfied with the services provided by our staff and you liked the hotel location. Your nice comments have been shared with the team and we are delighted with your kind words. Regarding your comment about the room condition, thanks to your constructive feedback, we will keep working to improve this area as you mentioned. Please accept our apologies for any inconvenience that caused to you. Once again, many thanks for your feedback. We look forward to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Simple and easy.

Customer review rating 4.2/5

Daisy Business - 30/09/2019 AccorHotels review

Breakfast could improve a bit. Hair dryer doesn't work and i don't understand why it cannot be used in the washroom where you have the mirror.

Dear Ms H., We very much appreciate your comments regarding your stay at Pullman Hanoi. We are very sorry for the inconvenience caused to you due to the electric socket for hair dryer is not available in the bathroom. Please note that we have some floors with sockets for both shaver and hair dryer. We already noted the information in your preference for your next stay at Pullman Hanoi. Moreover, we thank you for your comment about our breakfast. We will keep working to improve the quality of food and also the service. Once again, our most sincere thanks for your feedback and we hope to welcome you back soon. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Nice Experience and always room for improvement

Customer review rating 4.2/5

Zhu Friends - 30/09/2019 AccorHotels review

The room upgrade was excellent, so as the staff. At some Pullman the gold card member is allowed to visit the Executive Lounge but not Hanoi which was a miss. That was confusing and bad feeling that the hotel had been doing short fall on paying attention to customer. I would suggest hotel to standardize the treatment, yes or no for accessing Executive Lounge for gold card member, but not varies from hotel to hotel. Of course, the best practice is yes for gold member to visit Executive Lounge.

Dear Mr. A., Thank you for having chosen Pullman Hanoi. We also thank you for taking the time to share your experience following your recent stay with us. In regards to your comments about the benefits for Gold member, please kindly be noted that we are following the standard of AccorHotels. Your comments have been brought to the attention of the Management Team and we will keep working to finalize the same standard for all hotels. Thanks to your constructive comments. Once again, many thanks for your comments you shared with us. We hope to have other opportunities to welcome you back to Pullman Hanoi in the near future. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Good experience & Friendly Staff

Customer review rating 4.2/5

Keck K. N. Business - 30/09/2019 AccorHotels review

1. Checking in was smooth and gives one a good feeling. 2. Room is clean and well maintained. 3. Food and beverages at hotel restaurant is great. 4. Location is ideal for me as my local office is just walking distance.

Dear Mr. N., Thank you for the great review of Pullman Hanoi! We are delighted to know that you really enjoyed your stay and hope to see you back very soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Executive stay

Customer review rating 4.2/5

Mao M. Business - 30/09/2019 AccorHotels review

It was a real great experience to stay in the excecutive floor and avail of the perks.

Dear Mr. M., Thank you for the great review of Pullman Hanoi. We are delighted to know that you had a pleasant stay with us and that our hospitality met your expectation. We hope to see you again very soon. Warmest regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Dissatisfied experience

Customer review rating 4.2/5

Anonymous Business - 29/09/2019 AccorHotels review

I usually stay at Pullman whenever I go abroad and this time was probably the worst Pullman experience I had. Room: the shower head was broken and was not fixed during the two nights I stayed there. Also, when i used the rainfall shower head, the temperature was not consistent and it was very hard to take shower. Room-service: the kitchen staff was kind enough to put extra noodle, but there was no hardly no beef and it was stuck and hard to eat.

Dear Mr. Lee, Thank you for taking the time to share with us about your experience at Pullman Hanoi. I am really sorry that our hotel facilities and services could not meet your expectations; please allow me to express my sincerest apologies. In particular, your comments about the broken shower head and the water temperature have been forwarded to our Chief Engineer and the Resident Manager; the issues have been fixed. Regarding the quality of food from our room services, I have shared your comments with our Executive Sous Chef. We are very concerned about the quality of food in our hotel; your feedback has been forwarded to the Executive Sous Chef and we will review the food preparation process to ensure that the food is cooked and served correctly. Once again, our most sincere apologies for all inconveniences you suffered during your time staying with us. Even we understand that your stay with us was not satisfactory, we still hope that you will give us other opportunities to welcome you back in our hotel in the future. With best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

It's the little things that count!

Customer review rating 4.2/5

Michael Couples - 27/09/2019 AccorHotels review

We arrived under very difficult circumstances: my wife had been ill and I became ill just before our arrival. Due to the roadworks outside the hotel, our driver took a wrong turn and was not able to drop us at the foyer. This meant we had to walk approximately 500 meters with our luggage. By the time we arrived I just wanted to collapse but we were made to wait for our room to be checked in lady at eth counter provided a welcome drink but we didn't really want it as we were not well. (That was the only staff issue we had during our stay, and it really wasn't her fault) When we got to our room, it was not at the standard we expected and feeling so exhausted we just need to upgrade or find another hotel as there was no way we could think about 6 days in that room. That was the end of any bad experience. Once we contacted the desk and explained our feelings they did not stop exceeding our expectations. I would particularly like to thank Vy, who looked after us so well arranging an upgrade of our room and ensuring we were happy before relocating our luggage etc. she really deserves the credit for keeping us at the hotel and making our stay as good as it could be under the circumstances as I was still very ill for the next 3 days. Our preference for tea is English Breakfast tea and we asked for this to be provided each day. The housekeeping staff left a full box of English Breakfast tea with a note thanking us for letting them know of our preference. This note meant a great deal to us and was such a lovely thing to do. As I was not well still, I requested slices of ginger in my tea each morning at the restaurant and the staff remembered this each day, once again this meant a lot to us. I had a torn 100,000VND note that the local shops would not accept and I asked the concierge if he had some tape that I could stick it back together. He took the note and meticulously spent time ensuring the two halves were reconnected perfectly to ensure I had no problems with using the note at. Although I laughed at the attention to detail he was willing to place on the task It just highlighted how much the staff are willing to ensure guests are looked after. The things that created our initial negative experience were totally outside of the hotel's control and the staff turned everything around. Thank you to each of them but particularly Vy.

Dear Mr. M., On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us as a preferred destination for your visit to Hanoi. I also thank you for taking the time to share your experience about our hotel facilities and services following your recent stay with us. First of all, I apologize for the inconveniences caused to you by the public construction in front of the hotel. We hope that this construction of Metro station will be finished soon and it will be a very convenient way of transport for moving around the city for our guests. On the other hand, we are delighted to know that you were satisfied with our hospitality. Your nice comments will support our aim to deliver exceptional services and to create treasured memories for our valued guests. I have shared your comments with the whole team and I am sure they will be encouraged by your remarks. Once again, our most sincere thanks for sharing your experience. We look forward to other opportunities to welcome you back soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Excellent staff, good food, dated room

Customer review rating 4.2/5

Joan R. Couples - 27/09/2019 AccorHotels review

The lobby and bar area is lovely. We were surprised that our room looked tired and dated. The bed was comfortable, but the lighting was too dim to read a book in bed. The bathroom was nice, but a makeup mirror would have been appreciated. We have stayed in other Pullman hotels in Europe and China and this one was below our expectations. To me our room was more like a Mercure or a nice Novotel. I removed the duvet when we arrived (who needs a heavy duvet in Hanoi?) and folded it up. The maid never removed it, so we just moved it from a chair to the bed and back for the 13 days we stayed. We appreciated the 4 bottles of water which were left daily. The breakfast was perfect and the restaurant staff were excellent. After the first day, they remembered our room, that my husband wanted a double espresso and I ordered hot water. I enjoyed the omelettes and croissants. My husband loved the selection of fruits and meats. We ate in the bar one night, when the restaurant was full with an event. We were able to order from the restaurant menu as well as the bar menu. My burger was very good. We also ate lunch a couple of times in the bar and enjoyed the wraps. When waiting for a Grab one evening, the bellman took my phone to give the driver the exact address. He then said that the driver cancelled because it was too far. He then encouraged us to take a hotel taxi. I looked at my phone and the Grab driver was arriving. This is not professional.

Dear Mrs. R., We thank you very much for having chosen Pullman Hanoi for your recent stay. It was a pleasure to have you with us. We are glad to learn that you were satisfied with our services, especially with our food and services provided by our connectors in the restaurant and bar. I will transmit your comments to the team and I am sure they will be delighted with your nice compliments. However, I am sorry to read that some issues with the room and service of the Bellman did not cover your expectations. We will keep working on the areas of improvement you mentioned. Customer satisfaction is really important to us. All comments that our guests share with us are crucial to keep improving. Please accept our apologies for the inconveniences caused to you. We thank you again for your constructive comments and hope that we will have other chances to welcome you back to Pullman Hanoi in the near future. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Great staff great locational

Customer review rating 4.2/5

Roseline Couples - 26/09/2019 AccorHotels review

Thank you for a nice stay we had a problem in the middle of the night with the overflowing toilet the staff in the lounge the maintenance person and housekeeping were on to it straight away

Dear Ms. F., Thank you having chosen Pullman Hanoi and for the great review of our hotel. We are delighted to know that you had a pleasant stay and that you were impressed by the performance of our connectors. Your positive comments will help us with our continuing effort to improve the service quality. Thank you again and we hope to see you again in Pullman Hanoi very soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Good hotel in Hanoi

Customer review rating 4.2/5

Praveen Business - 25/09/2019 AccorHotels review

Good care, wonderful rooms and a nice breakfast

Dear Mr. G., Thank you for the great review of Pullman Hanoi! We are glad that you really enjoyed your stay and hope to see you again very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Poor facility

Customer review rating 4.2/5

Anonymous Business - 24/09/2019 AccorHotels review

I got a poor room with unworkable toilet. I asked someone to fix it but it still didn't work well. This is 5-stars hotel but you hotel with old facility and I'm disappointed. I stayed 2 nights, my friend intend to stay 3 nights. However, he had to chance to another hotel for better service. Pls review your facility and upgrade it as its price.

Dear Ms. Hanh, Thank you for taking the time to share with us about your experience at Pullman Hanoi. I am really sorry that our hospitality did not meet your expectations; please allow me to express my sincerest apologies for all inconveniences you suffered and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us other opportunities to better serve you in the near future. Sincerely, N. Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Good management, good staff, good facilities - everything as expected.

Customer review rating 4.2/5

Haxtrax Solo - 23/09/2019 AccorHotels review

Most satisfying.

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

It was very comfortable.

Customer review rating 4.2/5

G. Business - 21/09/2019 AccorHotels review

The five days was very comfortable and convenient. The food is satisfying and well diversified to meet my expectation. The service is excellent.

Dear Mr. G., We very much appreciate your comments regarding your recent stay at Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your nice comments with our team and I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of services. Thank you again for sharing your experience. We look forward to see you back soon at Pullman Hanoi. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Hanoi Workshop

Customer review rating 4.2/5

H. Business - 21/09/2019 AccorHotels review

The room was good except leaking water from the bath tub. Couldn't get the membership points for the stay. Suggest ti allow to accumulate points although it's book by company.

Dear Mr. H., We are really sorry for the inconveniences you suffered due to water leaking from the bathtub. Your feedback has been forwarded to the Chief Engineer and the issue has been fixed. About the membership points for your stay, we are very sorry that we were unable to accumulate points to your account because your room expense was covered by Company. In addition, I see that our Pool has been rated at 60% with no specific comments. It would be highly appreciated if you could share with us your comments for our further improvement. Customer satisfaction is really important for us. All constructive comments that our guests share with us will be used to improve our service quality. Once again, our most sincere thanks for your feedback. We look forward to welcome you back to Pullman Hanoi in the near future. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
Customer review rating 4.2/5

Anonymous Business - 20/09/2019 AccorHotels review

Room was not ready when I arrived at 6.30pm, had to wait while mini bar was filled, disturbed guy filling mini bar when I accessed room, he left some rubbish from previous guest on floor in his haste to get out, smell of sewerage if Fan not left on in room the whole time and previous guests hair left on back of toilet

Dear Ms. C., We are really sorry for the inconvenieces caused to you due to the room was not ready upon your arrival at 6:30 PM as well as the bad smell and the hair left on the back of toilet. All issues you mentioned are unacceptable and they are not the standard that we usually provide to our customers. Your comments have been brought to the attention of the Hotel Management and our Executive Housekeeper has been seriously reminded to review all procedures in order to avoid a similar situation happens again in the future. In adition, our Chief Engineer is now working to find a solution to fix the issue of the sewerage smell. Please again accept our sincerest apologies for all inconveniences you suffered. Customer satisfaction is our ultimate commitment. All of your comments that you have shared with us will be used to improve our service quality. Although we understand that your recent stay with us was not satisfactory, we do hope that you will give us another chance to welcome you back to Pullman Hanoi in the future and experience an improved service quality. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Business trip in Hanoi

TripAdvisor rating 4.0/5

Travel_Fitness_Glam Business - 20/09/2019 TripAdvisor review

The location of the Pullman is it's biggest negative. It's not near the old quarters where most touristy sites are located. But the hotel makes it up by providing free shuttles to the old quarters. The property itself is old and tired. The service level is alright but can be improved to be considered a true 5 stars property.

Dear Travel_Fit, First of all, we thank you for having chosen Pullman Hanoi for your recent stay. It was a pleasure to have you with us. We are very sorry to read that our hotel location is not convenient for you. As you might not be aware that Pullman Hanoi is located near the Ho Chi Minh complex and to the Temple of Literature is in walking distance. There are also many shops and restaurants nearby which our guests find it convenient. I have to apologize for our shortfall in providing information to you during the time you stayed with us. In regards to your comments about the old property and the service level that need to be improved. Thanks to your constructive comments, we will keep working on the areas of improvement you mentioned. Please accept our sincere apologies for any inconveniences caused to you. Once again, we thank you for taking the time to share your experience. We do hope to have other opportunities to welcoming you back to Pullman Hanoi in the future. Kind regards, Nguyen Thi Thanh Binh Guest Experience Manager h7579-gm3@accor.com

Awesome

Customer review rating 4.2/5

Diego Business - 19/09/2019 AccorHotels review

Wonderful and great

Dear Mr. Hernandez, Thank you for the great review of Pullman Hanoi! We are delighted to know that you really enjoyed your stay with us and hope to see you again very soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Back again but a bit disappointing

Customer review rating 4.2/5

Bren Business - 17/09/2019 AccorHotels review

Overall I;m familiar with the hotel and every business trip I will stay at this hotel however this time 2 issues which rather disappointed 1) Overall breakfast qualities, really dropped and not up to the standard 2) Wifi everytime I have to re-connect throughout during my stay. Really annoyed me. Hope the hotel will improve in these areas.

Dear Mr. Brendon C., On behalf of Pullman Hanoi Team, I would like to thank you for choosing our hotel as a preferred destination in Hanoi. We are really sorry to read that your recent stay at Pullman Hanoi was not satisfactory. In particular, your comment about wifi internet has been shared with our IT Manager and our internet provider for their further follow-up to fix the issue. In regards to your comment about the quality of breakfast, it would be highly appreciated if you could share with us more details or some suggestion for our improvement by sending email to: h7… Please allow me to express our sincerest apologies for our shortfall while providing services. We thank you again for your time sharing a feedback. We do hope to continue receiving your support to Pullman Hanoi in the future. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…
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