Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

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4.0/5 749 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 240 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a widerange of channels
    • High speed transmission line
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,005 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 749 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Norm F. Business - 15/06/2018
« Very pleasant »

5 nights. no complaints

AccorHotels certified review
Roman R. Friends - 15/06/2018
« Local hotel doesn’t meet global standards »

During my stay I catched a cold and tonsillitis and on my check out date I had to lay in the bed till my evening flight. I called reception to ask for later check out at 6 or 7 pm but they told something strange: 1) our hotel is full so tha latest is 3pm; 2) if you pay money you can check out at 6. EXCUSE ME, WHERE IS LOGIC?? If the hotel is full than it doesn’t matter DO I pay money or DO NOT. That means they just don’t want to meet global standards of Accord and give free later check out for silver members. Especially when I’m sick! TOTALLY DISAPPOINTED!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roman R, Thank you for your recent stay at our hotel and for taking the time to tell us about your experience at the Pullman Hanoi. It was a great occasion to have you, our silver member with us for your recent visit to Hanoi. It is with our regret to read that your experience has not been with the care and attentiveness that we are known for. First and foremost, I would like to sincerely apologize for the inconvenience. We are sorry to learn about the way you have been taken care of and I totally agree with you that the response from our team was not representing the sympathy and service that we want to deliver to guest all the times. On the other hand, we very much appreciate your detailed feedback which allows us to look into areas of our operations to further improve the experience of the guests. Please rest assured that I will work closely with our General Manager and Front Office Manager to ensure that the similar case will not occur again. I wish I could have met you on your departure date to resolve the issue. We appreciate your sharing your concerns, and I would be very happy to personally take care of your arrangement next time you visit Hanoi. If there is anything else we could do to assist now or in the future, please let me know at your convenience time. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Tressa Friends - 14/06/2018
« My Very First Experience in Vietnam »

1. Service & Interior Design The room is tidy and clean. However the furniture design looks old for a 5 star hotel. The paint on the furniture seems like peeling off. The pool tiles seems to look missing in some places. 2. Language/Communication Staffs don't understand basic English. There's this app called as "HostelWorld" which enable to translate English language to selective language. Thus enable to understand and communicate better among staffs and customers. Other than that, some staffs are friendly and helpful. 3. Flowers Absolutely LOVE lilies as a centre decoration. It fills an unique scent. Wish all the floors has this. 4. Toiletries Insufficient toiletries in bathroom. Just to share with you guys of a hotel that I stayed in Bangkok (Sofitel) weeks before coming to Vietnam. Their toiletries is in pump bottle form (made of glass). The staffs doesn't require to refill it unless it's finished. It safe cost, effort and environment for not using plastic mini bottles & customers will be happy for having not purchasing or asking more toiletries to top it up. A horrible smells do comes from the drain and had to put rubbish bin on it to not overwhelmed bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Tressa, Thank you very much for your recent visit and the time taken to tell us about your recent experience at Pullman Hanoi. We are glad that your overall stay with us was a good one. It is also with our pleasure to receive such a wonderful feedback in terms of details and the constructive opinions. what I really appreciate is in each area you have provided us with both positive and improvement needed aspects with honesty. Please rest assured that every recommendation you provided has been noted for our continuous improvement process. We will seriously consider them, especially as we are planning for the renovation in the near future and continuously build and maintain the consistency and professional in our service. Thank you again for your wonderful feedback, if there is anything else that we can do to achieve your 100 scores next time you stay with us, we are eager to hear by email: h7… We wish you a wonderful weekend ahead and also look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Anonymous Business - 12/06/2018

Security is an issue, since the same elevator is used by office staff in the same building and there is no access control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your recent visit and also the time taken to send us your constructive feedback. We are glad to learn that your stay was a good one based on the nice score given. We also very much appreciate your constructive feedback about the security of the hotel and surely we will note it for the future renovation coming soon to the hotel. In the near future, we will not have the offices in the building and the areas for offices will be turned to the guest room. Thank you again for your support and we look forward to welcoming you back to the hotel in the near future. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Lisa B. Couples - 12/06/2018
« Nice »

Very clean comfortable helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lisa b., We would like to thank you for your recent visit and for taking your time to tell us about your experience at Pullman Hanoi. We are glad to learn that you had a great stay with us and to read the kind words for our hardworking connectors. In addition, we very much appreciate your constructive opinion with our pool, I have shared your feedback with our food and beverage manager for his ideas to utilize the pool. We are already planning and preparing for the summer season offers at our pool area. Thank you again for your time taken and we look forward to welcoming you back to our hotel in hopefully a not too distant future. If there is anything we can do to assist, please do let me know at any time. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

TripAdvisor review
Business - 12/06/2018
« Very disappointing mid-range decidedly »

I am a very regular visitor to Hanoi. I have stayed at the Sofitel West Lake (before it was a Pan Pacific), and I have stayed right across the spectrum of simply exquisite boutique hotels in the old quarter. So I thought as I am an avid admirer of the un-stuffy, modernistic Pullman brand, I would try the Pullman Hanoi. The warmth was there, the service was there (the uniforms a bit tired mind) ... but the property is a hideous mid-range building that looked like it had served many a brand previously. Location is dire and throughout, it looks like some 70's relic that really needs to be put out of its misery. Of course Pullman has tried to weave into its carcass some of their magic but really its past it and Pullman should find a new property. Quite frankly it was the worst rendering of the brand I have come across. Now I am not taking anything away from the fabulous team. They make you feel welcome just like any other Pullman but with dead public spaces, dead bar, dead restaurant and dreadful location, this ain't no Pullman. Not coming back. Sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon R Thank you for your recent visit and the time you have taken to write your review here on TripAdvisor. We are happy to read, that you compliment our hard working staff, and it will give me great pleasure in sharing it to all of them.. Rest assured, that we are planning various projects, in further upgrade our hotel, which has great potential. Yours Sincerely Simon simon.rindlisbacher@accor.com

AccorHotels certified review
Kanya Business - 09/06/2018
« nice place to stay »

bed was comfortable, variety of food and the staffs are friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. kanya, We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are glad to receive your highest score and also the kind words from you for our hotel. I will not miss this chance to share this with our hardworking connectors as an encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Thuy Business - 07/06/2018
« Very good »

I have a very good and pleasant trip in Hanoi. It was convenient for me and my colleagues to have internal and external meetings there at Pullman

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Thuy, We would like to thank you very much for choosing to stay with us for your recent business trip in Hanoi and taking your time to tell us about your experience in our hotel. We are glad to learn that you had a good overall stay with us here at the Pullman Hotel Hanoi. Especially, the conveniences for business have been mentioned as it is what we strive for everyday. We very much appreciate your feedback. If your travel plan will bring you back to Hanoi, I would be very happy in personally taking care of your arrangements. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
N. H. Business - 07/06/2018
« So far so good »

It's okay, but the price is a little bit too high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ng Ho, We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are happy to read that your stay with us was a good overall experience. We have gone through your survey to look into details and noted all the recommendations to get your full score rating next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. If there is anything we can do to assist, please do not hesitate to let me know. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Moe Z. Business - 05/06/2018
« Accor Pullman standard on Horizons hotel »

As an Le Club Accor member & stayed at Sofitel Grand Metropole the last time, tried Pullman Hanoi this trip accompanied by acolleague. Accor Pullman standard is maintained though hotel is a bit worn out. Rooms were clean & well maintained. Staff were friendly , helpful & efficient. Breakfast was well spread & service was good. Overall quite satisfied & expectations met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moe Zaw, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback and learn that your stay was a good overall experience. I very much appreciate your honest and kind comments, especially you have stayed in Sofitel Legend Metropole recently. I will not miss this chance in sharing your nice feedback with the relevant department as an encouragement. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel for another convenient business trip. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Mohit Business - 05/06/2018
« Director - Asean and India »

Experience was satisfactory but limited food options for vegetarian.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohit, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback and learn that your stay was a good one. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the options for vegetarian, I have shared your feedback with our food and beverage manager for the future improvement of our quality and services. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Camillo D. P. Business - 05/06/2018
« Convenient location, but the rooms interior, toilet and furniture would need to be modernized. »

As said, the hotel position is convenient, the room interior are not very modern and may need an overhaul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Camillo DiPalma, Thank you for your recent visit to Pullman Hanoi and the time taken to give us such a constructive feedback. We are happy that your stay was a good one and you have found the positive aspect of our location. We also appreciate your honest feedback about the quality of some of our rooms which we surely will consider in the future renovation. We very much appreciate your feedback and also look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
L. H. G. Business - 04/06/2018
« Refreshing »

Courteous staff at front desk and concierge, smiling and helpful. Spacious room, and comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lim Hwee Guan, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback, especially the kind words for our front desk and concierge team. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Gerry Business - 02/06/2018
« Comfortable and friendly »

Enjoyable stay in pheasant room but restaurant service very slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gerry, Thank you for your recent visit to Pullman Hotel Hanoi and the time you have taken to tell us about your experience at our hotel. We are glad to receive such a nice review and learn that you had a good stay with us. Please rest assured that I have shared your feedback for restaurant service with our food and beverage manager for further improvement. We very much appreciate your feedback and look forward to having you again as our guest next time you come to Hanoi for another convenient business trip. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
C. Business - 02/06/2018
« Pleasant and friendly »

Overall great place and experience. Only drawback is didn’t feel any difference being a silver member. My colleague was gold and he didn’t feel anything extra will a gold status.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cheah, Thank you very much for your recent visit and the time taken to review us regarding your stay at Pullman Hanoi. We are happy to learn that your stay with us was a great one and to read your kind words for our hotel and our connectors. Regarding the benefits for Le Club AccorHotels Members, we are offering the benefits following the policy from our company; however, your feedback appeared as an interesting topic that we would definitely note and discuss for the improvement of member's experience. We very much appreciate your time taken. If your plan will bring you back to Hanoi, we would be very happy to have you as our guest again for another convenient business trip. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
T. T. N. L. Business - 31/05/2018

My stay in general is not too bad however, as a return guest every month, I gave my staff details to collect tax invoice, each time receptionist asked it again even the previous one said already save in the system. And it took more than a week after I leave we still can't get tax invoice & it delay my claim.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. Thi Ngoc L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are glad to know that you had a great stay with us with the services and facilities provided by the hotel. On the other hand, it is with my regret to know about the inconveniences you have encountered recently. First and foremost, I would like to sincerely apology for it. I have discussed with Front Office Manager about this issue about the guest's invoices and recognition for guest accordingly to address the issues and prevent the future occurrences, as it is not what we expect for our guest's experience. It is my guarantee that next time you stay with us, the similar issue will not happen again. Thank you again for sharing your experience, and if there is anything I can do to assist now or in the future and if there is any other suggestions on how we can improve, I would also love to hear it at your convenience time. Look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi h7…

AccorHotels certified review
O. S. W. Business - 30/05/2018
« Nice hotel but furniture is a little old »

It was good overall, staff are good, but I think it is time to renew your furniture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. Sir W., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback and learn that you had a great stay with us. Please rest assured that your constructive comments have been very well noted for our future renovation and we current planning for the refurbishment in the near future. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel again to show you the improvements. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Rajiv A. N. D. I. Business - 28/05/2018
« Exceeded Expectations - Hospitality at its best ! »

Right from check in till check out, my every moment in the hotel had been extremely satisfying. The outstanding service, smiling & welcoming staff, helpful & courteous team, be it room decor & amenities, standard of toiletries, cleanliness, breakfast spread, every thing was beyond my expectations. I was in room 1019 on the Executive Floor having access to Lounge and could spend some quality time & the staff took extra care because I being a vegetarian, in ensuring that I get the different varieties of vegetarian snacks during my entire stay at the Pullman Hanoi. I must specially mention that Mr Luu Duc Quan, Sales Coordinator & Ms Tuyen Nguyen, Reservation Clerk in speedily responding to my mails and ensuring that my reservations are handled brilliantly. Mr Nam, Ms Loan, besides, others in the Lounge were so very helpful. Similarly Mr Karen at the La Chimnee Restaurant ensured that I get the best of vegetarian breakfast. The stay at Pullman Hanoi was very comfortable, enjoyable and memorable and I look forward to return to my second hone in Hanoi, very soon. Keep up the good work, continue to maintain the the quality standards for both service and food and you would find that even sky is no limit, god bless

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rajiv A. New Delhi I., Thank you for choosing to stay with us here at Pullman Hotel Hanoi and also taking your time to give us such a wonderful feedback. It is with our pleasure to read your kind, detailed comments and learn that your overall stay with us was a great one. It delights us to know how our hardworking connectors have taken care of you with the great attentions to details and the welcome feeling creation to the guest that we strive everyday for. I will surely share your comments with the entire team to praise the mentioned connectors who have done a great job. Thank you again for sharing your experience, and if your travel plan will bring you back to our hotel, I would be really happy in personally taking care of your arrangements. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

AccorHotels certified review
Jacquelyn Business - 28/05/2018
« Hanoi May 18 Biz Trip »

Overall it was quite pleasant. Pullman definitely lives up to the expectation when it comes to the healthy fare it provides for the breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jacquelyn, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition, if you have any other suggestions on how to get your 100 scores next time you stay with us, please let us know by email: h7… . Your further details will allow us to deliver to you a more personalised service next time. Thank you again for sharing your experience, and if your travel plan will bring you back to Hanoi, I would be really happy in personally taking care of your arrangements. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi

TripAdvisor review
Business - 28/05/2018
« Great property very helpful team »

I highly recommend this property for its location, team and above all service. i have stayed there a number of times in the past and always enjoyed the warm hospitality. Te location is central and very convenient to reach. The markets are close by. Most of all the team goes above and beyond to be helpful to travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sachin R Thank you very much for your recent visit and the time you have taken to write this nice review. This is very rewarding for all of us. If your travel plans will bring you back to Hanoi, please do not hesitate to contact me directly, and I will be happy in personally taking care of your room reservation. Yours Sincerely Simon simon.rindlisbacher@movenpick.com

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