Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

4.0/5 811 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 240 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a widerange of channels
    • High speed transmission line
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,381 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 811 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 09/12/2018 AccorHotels certified review
« Unvalued »

The hotel interior is run down and outdated. Staff was not friendly and service was not up to par compared to my usual stay at Sofitel Saigon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce Q., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Watson T. Solo - 09/12/2018 AccorHotels certified review
« Cleaness »

Staffs are polite, cleaness, great breakfast, comfortable stay, feel safe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kao Hsien Ping D., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Ronald L. Business - 09/12/2018 AccorHotels certified review
« Decent hotel »

Hotel is nice and tight. Hotel staffs are friendly. I’ve had a smooth check-in and check-out. Concierge staffs always have good suggestions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Vincent Business - 03/12/2018 AccorHotels certified review
« Below my expectation »

I've visited various Pullman' hotels in Asia and I think this is really not up to the same Pullman' standard. I have much higher expectation on breakfast choices & quality which I couldnt find in your hotel. Besides the water leakage & shower hose problem all happened in my room which never happen before in the past.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Man Fai C., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Cavern C. Business - 30/11/2018 AccorHotels certified review
« Excellent Location, Good Service & Comfort in One Place »

This is already 4 stays in this hotel in less than 18 months, hope it speaks volume of my rating for this nice and comfortable facility. Good location, staff services, food and wifi are key to my continuous stay in this hotel. Excellent choice reasonably priced. I wish to specially thank Ms Pham Minh Hoa for making my stay more pleasant, she is one outstanding staff who really listens to the Customers and ensuring you get the right advices. Thank you again Ms Hoa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cavern C., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Vt Solo - 30/11/2018 AccorHotels certified review
« Great 4 short business stay »

Room - clean, comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 29/11/2018 AccorHotels certified review
« Very Nice »

very comfortable. Friendly team

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cunningham, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Scott B. Business - 27/11/2018 AccorHotels certified review
« 10 out of 10 »

Outstanding place to stay, was there on a business trip. Rooms very comfortable, clean and modern. Staff were magnificent, restaurant wonderful. Would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott B., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Chris Business - 26/11/2018 AccorHotels certified review
« Comfortable and convenient place to stay in Hanoi »

The staff were very friendly and extremely helpful on our arrival after a long flight. The room was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher P., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anand J. Business - 23/11/2018 AccorHotels certified review
« Could have been better »

Given smoking room when my profile clearly says non-smoking... and no change permitted for first night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anand J., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Stephen W. Business - 22/11/2018 AccorHotels certified review
« Staff is very nice »

The overall staff is nice and helpful. Especially Maggi in the Executive Lounge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu Kee Stephen W., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Tan E. Y. Business - 22/11/2018 AccorHotels certified review
« First experience at the Executive Lounge »

It was my first time staying at Pullman Hanoi and I have to say the service level is great. The rooms were tidy but most importantly the gym was in perfect condition. Visited Pan Pacific and Mercure in Hanoi but wasn't satisfied with the gym. But here it was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shannon L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Philip Friends - 21/11/2018 AccorHotels certified review
« First time best time »

My first trip to Hanoi and it was a real exciting way to book in this hotel, staff was friendly accommodating and helpful. The hotel facilities, room and view were excellent. Can always consider this hotel the next time I visit Hanoi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip Neri L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Rosi G. Business - 21/11/2018 AccorHotels certified review
« Positive »

MS huyen boi was particularly kind at reception and efficient with anything I have asked her to organize

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosi g., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Atul A. Business - 21/11/2018 AccorHotels certified review
« It was good »

Overall the stay was quite comfortable. Room was very nice (may be as I was upgraded to suite). It was comfortable stay with one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atul A., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Celso N. Business - 15/11/2018 AccorHotels certified review
« Sensacional »

My sweetspot in Hà Nôi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivera C., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

P. Business - 14/11/2018 AccorHotels certified review
« Good hospitality is the key in Pullman Hanoi »

Being recognized as a guest returning to the hotel for another stay is a great way to start. Smart approach by the staff and support makes it very appealing for me to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ganapathy P., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Krystal Business - 13/11/2018 AccorHotels certified review
« Good Service »

the room is quite old & the lifts are always taking very long to arrive during the peak hours (especially in the morning )

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystal K., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

N. M. L. Business - 12/11/2018 AccorHotels certified review
« The last time i stay in this hotel unless they improve! »

The hotel got serious problems: - Staff chatting in groups in restaurant - Staff swearing - Low quality of maintenance - Un-professionalism even in the executive floor- the staff did not even say hi, when I checked out, they did not provide the draft invoice to check before making transaction to my credit card. - Low quality of food- pastries for example - The house keeping staff called the platinum member in the inappropriate way and dishonesty - When the problem happened, The Sale rep did not appear to support the customer- irresponsible

Daniel Solo - 11/11/2018 AccorHotels certified review
« Beautiful stay, and nice staffs. »

The hotel in itself is a bit old, but the room was clean, staffs are so nice and professional. One of my best holiday experiences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Hyundo J., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

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