Pullman Hanoi Hotel 5 stars

TripAdvisor rating 4.0/5 908 reviews
Pullman Hanoi
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+ 23 Services
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Hotel extras

  • Step outside and into Hanoi'sbustling business district

  • Take a break from work andWorkout in the new Fit Lounge and Tennis course.

  • Stay Connected with free Wi-Fianywhere in the hotel

  • Free shuttle bus to the old quarter.

  • Free 'wake-up take-away' coffees for all guests who check out before 6am.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Table tennis (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Hanoi

40 Cat Linh Str
Entrance 61 Giang Vo Str.
10000
hanoi
viet nam

Tel: +842437330688

Fax: (+84)24/37330888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NOI BAI INTL At 26.7km / 16.59 miles

  • By train

    HN RAILWAY STATION At 2.5km / 1.55 miles

GPS :21.029786, 105.828575

Currently, close to our hotel

Chua Môt Côt Temple, visit

From 01/01/2013 to 31/12/2019

At 831 m

Quan Tanh Temple, visit

From 01/01/2019 to 31/12/2019

At 1.7 km

The Imperial Citadel of Thang Long, visit

From 01/01/2013 to 31/12/2019

At 2.6 km

Our accommodations

SUPERIOR ROOM, 1 King Sized Bed, City View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Breakfast in bed
  • Automatic wake up call(...)

SUPERIOR ROOM, Twin Beds, City View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Breakfast in bed
  • Automatic wake up call(...)

DELUXE ROOM, 1 King Sized Bed, City View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Breakfast in bed
  • Automatic wake up call(...)

DELUXE ROOM, Twin Beds, City View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Breakfast in bed
  • Automatic wake up call(...)

DELUXE EXECUTIVE ROOM, 1 King Sized Bed, City View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Breakfast in bed
  • Automatic wake up call(...)

DELUXE EXECUTIVE ROOM, Twin Beds, City View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Breakfast in bed
  • Automatic wake up call(...)

Executive Suite with one king-sized bed, city view

  • Max. number of persons: ‌3
  • Area: From 75
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Breakfast in bed
  • Automatic wake up call(...)

Our restaurants and bars

LA CHEMINEE

Type of cuisine: International

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MINT

Photo non contractuelle / Strictly non binding

Situated in the heart of the lobby, the bar is continually changing for a relaxing, convivial experience any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 639 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 470 people

Find out more

Our guest reviews for
Pullman Hanoi

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,504 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

908 reviews

Lovely hotel and friendly staff

TripAdvisor rating 4.0/5

d2jlr Couples - 10/07/2019 TripAdvisor review

Spent our first 5 days in Hanoi at the Pullman. After small hiccup with room we enjoyed our time in a lovely suite on 11th floor with excellent views over Hanoi. The area around the pool could do with some work, missing brollys etc but in general it was a nice relaxing area even with the hustle and bustle of the streets below. The restaurant is a bit hit or miss depending on chef serving you as was either really good or....not! The Exec Lounge is served by the excellent Ha who really made for a great ambassador for Pullman and made for a pleasant stay.

Dear d2jlr, Thank you for staying with us and for sharing your review. We are glad to read that you enjoyed our suite room and the customer service of our executive lounge. Thank you very much for highlighting Ms Ha, she will be very proud to see her name on Trip advisor. We have well noted your feedback about the pool and the restaurant service for future improvements. Please visit us again soon! Yours Faithfully Vincent OLIVIER Resident Manager

Warm welcome

Customer review rating 4.2/5

Evgenii Business - 07/07/2019 AccorHotels certified review

Great staff, rooms, breakfast, location. Great base to explore Hanoi. Staff very respectful, efficient and very helpful, specially Mr.Hoang at reception who helped me alot with detailed information about Hanoi. Standard of breakfast very good. Beds very comfy. Location very good to see local life and explore the old town

Excellent start, bad ending

Customer review rating 4.2/5

D. B. Solo - 04/07/2019 AccorHotels certified review

This was my first experience at Pullman and it would have been a great experience if it wasn't for the comments the staff made after i checked out of the hotel. I checked out at 14:00 and decided wait in the lobby until my flight leaves at 20:00. I was sitting comfortably in the sofa watching netflix in the lobby and all of the sudden a staff member came up to me and asked if I could sit up more straight in the sofa. I asked him what the problem was and he just said i had to sit up more straight in the sofa. A few hours later another staff member asks if i am tired. to which i reply, yes i am quite tired and she suggests I go sit by the pool. Which i declined because then I would get all sweaty and sticky even before i get on the airplane. When I declined to sit by the pool, she too asked me to sit up more straight in the sofa. I have never had this experience waiting in a lobby at any hotel and It really made me feel unwelcome. It seemed like since i checked out and paid I am not valued as a customer anymore.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Pleasant stay

Customer review rating 4.2/5

Huan N. Business - 04/07/2019 AccorHotels certified review

Happy with my last stay at Pullman due to warm hospitality of staff

Dear Mr. Huan, Thank you very much for your strong support to Pullman Hanoi and for taking the time to complete the customer satisfaction survey following your recent stay with us. We are delighted to know that you were satisfied with our services and that our hospitality met your expectation. Your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your feedback. We look forward to welcome you back soon. Warm regards, N. Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

CEO

Customer review rating 4.2/5

Anthony S. Business - 03/07/2019 AccorHotels certified review

The Pullman Hanoi was a great choice. Service was terrific and their staff was friendly and helpful.

Dear Mr. Anthony S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Mr.

Customer review rating 4.2/5

Alberto P. Business - 03/07/2019 AccorHotels certified review

Nice but not any buffet for dinner ..

Dear Mr. Anberto P., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the buffet dinner, I have shared your feedback with our Hotel Management and we are analyzing it in order to find a solution. Our apologies for any inconvenience caused. Thank you again for sharing your experience. We hope to have other opportunities to welcome you back to Pullman Hanoi soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

My favourite hotel in Hanoi

Customer review rating 4.2/5

Praveen Business - 02/07/2019 AccorHotels certified review

I have been staying here for last 2 years and each time it was good experiences.

Dear Mr. G., On behalf of Pullman Hanoi Team, I would like to thank you for your strong support to our hotel for the last two years. We are delighted to know that you have always been satisfied with our hotel services. I will share your nice comment with the whole team and I am sure they will be encouraged by your remarks. We thank you again for your nice compliment and look forward to welcome you back very soon. With warmest regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Average at best, would not stay here again

Customer review rating 4.2/5

Anonymous Business - 28/06/2019 AccorHotels certified review

Old hotel, rooms looking tired. Smelly bathroom. Wasnt able to offer late checkout despite a conference room booking.

Dear Ms. S., On behalf of Pullman Hanoi Team, I would like to thank you for having chosen us for your recent stay in Hanoi. I also thank you for taking the time to complete the satisfaction survey and share your feedback about our hotel facilities and services. I am very sorry to read that we could not cover your expectation. In particular, your comments about rooms looking tired and smelly bathroom have been forwarded to the Chief Engineer. Actions have been taken to fix all issues and to be sure that the room condition given to the guest must reach the standard. Please accept our sincere apologies for the inconveniences you suffered. Regarding the request for late check out, I have reminded our Front Office team to work more closely with the Sales team in order to provide the best offer to our customers. Even we understand that you would not come back to our hotel, I do hope that you will consider to give us another chance to welcome you back in the near future. We remain at your disposal for any assistance you need. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

i enjoyed Vietnam at your hotel.

Customer review rating 4.2/5

Anonymous Business - 27/06/2019 AccorHotels certified review

Thanks for your hospitality. ;)

Dear Mr. L., Thank you for having chosen Pullman Hanoi for your visit to Vietnam. I also would like to thank you for taking the time to complete our satisfaction survey following your recent stay with us. We are glad to know that you had a pleasant stay with us and that our hospitality met your expectation. Your positive feedback will help us with our continuing effort to improve the service quality. Once again, our most sincere thanks for your kind feedback. We look forward to welcome you back to Pullman Hanoi in the near future. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Memorable vacation in summer

Customer review rating 4.2/5

Heeeun Families - 26/06/2019 AccorHotels certified review

Comfortable and great experience in hanoi, but there are no many places to see and rat around the hotel

Dear Ms. K., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope to have other chances to welcome you and your family back to Pullman Hanoi in the near future. Best regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Always happy to stay at Pullman Hanoi

Customer review rating 4.2/5

Shantanu S. Business - 24/06/2019 AccorHotels certified review

Nice team at the Executive Lounge. My compliments to them. Happy with Room Service, House Keeping and Laundry Service. Also, happy with the front desk, bar and the restaurant. Please extend the timing of the Executive Lounge to 11 pm.

Dear Mr. Shantanu, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding you comment about the timing of the Executive Lounge to be extended to 11 pm, please note that your comment has been brought to the attention of the Hotel Management and we are now analyzing it in order to find a solution. Once again, many thanks for sharing your experience. We look forward to welcoming you back to Pullman Hanoi very soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Enjoyable stay

Customer review rating 4.2/5

E R. Families - 23/06/2019 AccorHotels certified review

We enjoyed our stay at Pullman Hanoi and still continue with our trip in Vietnam and Cambodia. Vietnam is an amazing country and very friendly people. Staff at the hotel is very friendly and willing to help.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have other opportunities to welcome you back to Pullman Hanoi soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Good stay at Pullman Hanoi

Customer review rating 4.2/5

Hau Business - 23/06/2019 AccorHotels certified review

Friendly and helpful, professional staff

Dear Mr. Song, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Hanoi nights

Customer review rating 4.2/5

Boyd R. Business - 21/06/2019 AccorHotels certified review

I had a excellent stay at the Pullman, the staff and facilities where exactly what I have come to expect from the Accor Group. I was delighted to see that Accor are continuing with the Planet 21 initiative by replacing the plastic combs with wooden ones. However there are still too many one use plastics in the bathroom. The packaging for the complimentary toothbrushes, razor, cotton buds etc could be replaced with paper/cardboard items as could the toothbrushes and cotton buds be wood or organic bamboo. The staff were superb, always there with a smile and greeting and always ready to help.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment about the Planet 21 and the packaging for the bathroom amenities, please kindly be informed that we are going to replace all plastic covers by eco friendly products. Our Planet 21 Team is still working on that. Thank you again for sharing your experience. We look forward to welcome you back to Pullman Hanoi very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Easy stay in Hanoi

Customer review rating 4.2/5

Anonymous Solo - 17/06/2019 AccorHotels certified review

Business lounge pleasant. Would return

Dear Mr. T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcome you back soon. Warm regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

The hospitality and friendliness of the Pullman Hanoi Accor Club lounge staff is outstanding

Customer review rating 4.2/5

Anonymous Business - 14/06/2019 AccorHotels certified review

My stays at the Pullman Hanoi mainly revolve around the lounge on the 10th Floor, where I have breakfast and evening drinks, and often use the computer and printer facilities while drinking a cappuccino. The attention and friendliness of the lounge staff - Trang, Van and new staff Binh and Chinh, as well as recently Mr Moon - make the lounge experience very enjoyable. This friendliness also extends to the bellboys in the lobby. The only criticism is that the plumbing and drainage in some of the hotel room bathrooms needs fixing.

Dear Mr. H., Thank you very much for your strong support to Pullman Hanoi. It is always a pleasure to have you with us. We are delighted to know that you have been satisfied with our services and that our hospitality have met your expectations. Your positive feedback will support our aim to deliver exceptional service and to create treasured memories for all guests. Regarding the issue with the plumbing and drainage in some of the hotel bathrooms that needs fixing. I have shared your comment with our Chief Engineer and the Resident Manager and we are now finding a solution for that. Please accept our sincere apologies for the inconveniences you suffered. Once again, our most sincere thanks for your kind feedback and we look forward to welcoming you back very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

thank you for the hospitality during our stay, but there's still room for improvement

Customer review rating 4.2/5

Rodi Y. Families - 12/06/2019 AccorHotels certified review

thank you for the hospitality of Pullman Hanoi team during our stay, we were happy with the connecting room upgrades, kids stay and eat free, shuttle minibus to old quarter, car arrangement to airport, but there's still room for improvement: 1. I can see there's some miscommunication between reception and exec lounge supervisor, so that I had a dualism confusing response via email during my request of room arrangement, better pool the responsibility to exec lounge team to handle it. 2. Child policy: i hope you would consider extend the child age restriction to at least two max. 12 years old for free breakfast, in Asian country, a family with 2 kids is common, with change of this policy i believe your hotel's will got a better segmentation as a better family friendly hotel, not just a business hotel. 3. Welcome drink: upon check in i was given a welcome drink card for 1 person "member only", you should at least give it to 2 adults staying in same room. Fortunately i was given another one at executive lounge, I am sure this little change will make your loyal guest feel happy. i hope your property will reach a new milestone especially when the new railway and metro station operating soon. truly deeply thanks to Ms. Anh, Ms. Minh and teams at front line for the hospitality.

Dear Mr. Rodi y., We thank you very much for having chosen Pullman Hanoi. I also would like to thank you for taking the time to complete the satisfaction survey following your recent stay with us. We are delighted to know that you and your family had a pleasant stay with us and that our hospitality met your expectations. I will share your comments with the whole team and I am sure that all of us will be very happy with your nice compliment. On the other hand, we highly appreciate your constructive feedback regarding the communication, child policy and the welcome drink voucher. Thanks to your comments, we continuously strive to strengthen the points that need to be improved. Once again, our most sincere thanks to your comments. We wish to have another chance to welcoming you and your family back to Pullman Hanoi very soon. Kind regards, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Very good

Customer review rating 4.2/5

Chris H. Business - 09/06/2019 AccorHotels certified review

A very nice experience.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to welcome you back soon. Sincerely, Nguyen Thi Thanh Binh (Ms) Guest Experience Manager Pullman Hanoi Hotel H7…

Fantastic seaview and good value

TripAdvisor rating 4.0/5

AliceC3826 Couples - 06/06/2019 TripAdvisor review

We have a wonderful time stayed in Pullman Hanoi Hotel. They helped us upgrade our room in top floor. We have a fantastic Seaview. The staff very friendly and very helpful. We will recommend all my colleague to stayZed this hotel. Thanks a lot.

Dear AliceC3826, Thank you very much for your lovely review. It's great to know that you had a wonderful time in Pullman Hanoi. My team is heart warmed to read your comments about their customer service, Thank you. It's a pleasure to read that you recommend our hotel to all your colleagues. We look forward to welcome you back soon. Best Regards Vincent OLIVIER Resident Manager

The stay in Pullman Hanoi has been good

TripAdvisor rating 4.0/5

Go47253982333 Business - 01/06/2019 TripAdvisor review

This is my second time in Hanoi for business trip. Frankly, customer service that I had experienced so far in Vietnam (both Hanoi and HCMC), being in hotels, restaurants and cafe, was not very good ones. Pullman Hanoi makes me have different opinion for Vietnamese service level.

Dear Go47253982333, Thank you very much for your lovely review. It's great to know that you were pleased Pullman Hanoi hotel customer service and that my team level up your opinion about customer service in Vietnam. Thank you very much, my team feel very motivated to do even better. We look forward to welcoming you back very soon. Kind Regards Vincent OLIVIER Resident Manager
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