Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

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4.0/5 679 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 237 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,619 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 679 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Wagner Solo - 06/12/2017
« Great »

Very pleasant stay. At reception Miss Ha (or Han) was so nice in arranging for a pot of warm ginger with honey to the room when I casually mentioned that I would need such a drink to sooth my dore throat. Am very impressed with her proactive customer service !

AccorHotels certified review
Anonymous Business - 05/12/2017
« Ideal hotel for business travelers »

Generally happy with my stay. Staff was attentive and responsive. Breakfast spread was great. Room was clean. Lighting was somewhat dim. Might be better to equip every room with ironing board and iron instead of guests having to request for them.

AccorHotels certified review
Yoopadee T. Business - 02/12/2017
« Excellent! »

Helpful staff

AccorHotels certified review
Ray P. Business - 01/12/2017
« Return visit to Pullman Hanoi »

As always, I felt very welcome at the hotel and stayed in a comfortable Executive room. The services of the lounge were really good and I enjoyed my breakfast and ‘happy hour’ experience. This is a good hotel in a busy location.

AccorHotels certified review
Anonymous Solo - 30/11/2017
« An excellent Hotel with very friendly staff »

The bed reading lights nor the desk light in the room are really usefull and not satisfactory at all. The rooms are rather dark. Better lightening would not be a big luxe. Ohterwise everything in this Hotel was good and almost perfect.

AccorHotels certified review
Shantanu S. Business - 29/11/2017
« Glad to stay at your hotel »

Good service at the Executive Lounge, good laundry service, good service at the health club. Not happy with room service as it was too slow this time. Special compliments to Ms Trang, Ms Thuy, Ms Quynh and other ladies at the Executive Lounge.

AccorHotels certified review
Lawrence W. H. Y. Business - 29/11/2017

Pleasant and attentive service staff. Enjoyable business stay.

AccorHotels certified review
J. S. C. Business - 27/11/2017
« Satisfied overall, but restaurant leave much to be desired. »

Satisfied overall, but restaurant leave much to be desired.

AccorHotels certified review
Kenichi O. Business - 27/11/2017
« You booked the wrong room »

I booked the Smoking Executive room on Nov 23 and 24 and received your confirmation. But you didn't prepared it and I stayed the Non Smoking Executive room. When I checked in I asked the Smoking Executive room, but your person at the front desk said "We can provide only the Standard Smoking room". I said that "Why didn't you prepared the Smoking Executive room? If I stay the Standard Smoking room, how much the fee?" and your person answered with a laugh "There is no Smoking Executive room now. No choice, the hotel fee is the same price as the Smoking Executive room". I thought it is very strange, it's your mistake.

AccorHotels certified review
Paul H. Business - 27/11/2017
« CEO »

booked smoking suite, had room 1209 non smoking, balcony very very dirty, no where to sit, no chairs, canopy or anything, just a dirty large area where you cut your hand if you dare to go out on the balcony and try to close the door.Try it i dare you. THE Resteraunt closes 9.30pm and room service is a disaster.Need to order for a bottle opener????? Executive suite...really.? 2 cans of warm Cola in the "Mini Bar".........Why call it that.I would never stay again ever and i may put on Trip advisor.Have pictures of Balcony and other things that would not be acceptable in a 5 Star Hotel. Can send you. Did not eat in Pullman as working until late evening, you know the rest

AccorHotels certified review
N. S. K. Business - 27/11/2017
« Mr »

I have made this hotel my second home for the past few months. - On average spending 10 nights in Pullman and 4 nights back home in Singapore continuously throughout these periods The Service is wonderful. Staff are very attentive and refer to me by name from the moment of my arrival to departure. I would like to especially mention the staff, namely Ms Lan, Ms Loan, Ms Trang, Ms Van, Ms Quynh from the Executive lounge. - The impeccable service together with the ability to communicate intelligently is something makes me feel very comfortable and happy whenever I visit the lounge. Overall, they help me chase away my blues after a hard day at work. The Pullman Hanoi guest experience is second to none.

AccorHotels certified review
Anonymous Business - 26/11/2017
« Lovely »

Service is fantastic.

AccorHotels certified review
Giles H. Business - 26/11/2017
« Everything was great, but all the bats and restaurants closed v early »

Thevrooms, food, service and facilities were excellent. But everything closed v early

AccorHotels certified review
Javier O. Business - 26/11/2017
« Excellent »

It has been perfect. Excellent ROM service, restaurant and food.

AccorHotels certified review
Kl Business - 24/11/2017
« Dissatisfied with the room cleanliness. »

The front desk service was excellent as the staff were very friendly and efficient in getting me checked in and out. What was extremely unpleasant was the room reeked of cigarette smell even though it was meant to be a non-smoking room, and cockroaches were spotted in the toilet sink area as well as the TV area in the room.

AccorHotels certified review
Anonymous Families - 21/11/2017
« Hanoi Trip »

It was so great staying with Pullman Hanoi. Staff are so kind and helpful. Room bed is comfortable. I like it. Thank you so much:)

AccorHotels certified review
Lionel T. Business - 21/11/2017
« T. »

Generally the experience is excellent. The staff are helpful and courteous; room is clean and comfortable; and hotel environment is good too. My observation is the inconsistency of the service in the restuarant need to be address. I experienced different level of service and attention from restaurant staff during breakfast and lunch. Staff for lunch seem to be friendlier and helpful. Breakfast staff seem to be bit more difficult to get their attention. for example, I had to tried hard to get their attention for coffee. Other than this experience, my overall impression is good.

AccorHotels certified review
秋. Business - 20/11/2017
« Comfortable and convenient »

The service is good in the hotel and I enjoy the breakfast. The room is clean and large. If I have a chance to visit Hanoi next time, I will stay here again.

AccorHotels certified review
P. T. F. Business - 20/11/2017
« Noisy, couldn’t sleep well »

Adjoining room neighbor had TV on late at night; people were knocking on the doors along the corridor very often, couldn’t sleep properly.

AccorHotels certified review
Anonymous Couples - 20/11/2017
« Not to standard »

Our stay was fine, The reception during the day seemed lost. as well I asked for an extension of my stay and they tried to up-sell by double the price after I almost staid a week, Finally i booked from online which was half the price. The night reception was helpful on all requests. I was really disappointed as i called the Hotel to help me call a travel agent to ask if they have availability on a visit the next day they said they can transfer me to the Pullman travel agent, i clearly said I have no interest as they are double the price of a normal agent, I finally asked to pass me to the concierge and they were unable to help, it seems that the Hotel has a contract with this agent but blocked the hotel to advice anything, or the staff was incapable. In the bathroom the tap water splash everywhere. Most of the staff was really kind towards me but they forget my Partner, it felt that she was totally ignored. We went to the spa for a couple massage the 2 ladies was chatting most of the time and was basically massaging our legs for 90% of the time. The F&B department was good and reactive. The hotel has space for improvement

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