Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

4.0/5 804 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna
  • Babysitting on request
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 240 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • Satellite and Cable Television offering a widerange of channels
    • High speed transmission line
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,338 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 804 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
N. M. L. Business - 12/11/2018 AccorHotels certified review
« The last time i stay in this hotel unless they improve! »

The hotel got serious problems: - Staff chatting in groups in restaurant - Staff swearing - Low quality of maintenance - Un-professionalism even in the executive floor- the staff did not even say hi, when I checked out, they did not provide the draft invoice to check before making transaction to my credit card. - Low quality of food- pastries for example - The house keeping staff called the platinum member in the inappropriate way and dishonesty - When the problem happened, The Sale rep did not appear to support the customer- irresponsible

Daniel Solo - 11/11/2018 AccorHotels certified review
« Beautiful stay, and nice staffs. »

The hotel in itself is a bit old, but the room was clean, staffs are so nice and professional. One of my best holiday experiences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Hyundo J., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 09/11/2018 AccorHotels certified review
« very satisfied »

Not much to complain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kazuma N., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Ken L. Couples - 07/11/2018 AccorHotels certified review
« Great hospitality and services »

Upon checkin got free upgrade to suite room, it was great experience and hospitality given by pullman hanoi. i will be back !

Our hotel has responded to the review
Our hotel has responded to the review

Dear shung Ken L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Andi W. Business - 07/11/2018 AccorHotels certified review
« Pleasant 1 month stay »

Facilities are old but the staff is nice, however it could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andimr W., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

David (. Solo - 06/11/2018 AccorHotels certified review
« Great Staff, good hotel »

Staff was really nice especially because of the Executive Club booking. It was nice to benefit from q room upgrade as well . 2 things that could improve : room amenities : there was no ventilation option in the bathroom letting some tobacco smoke coming in from other room /floor i guess and the toilet flush was malfunctioning letting water constantly flows Food at the breakfast (main room) : could be a bit better from a sweets point of view (cakes, fruits variety etc)

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Khanh D. Couples - 05/11/2018 AccorHotels certified review
« Good Management »

The hotel is very well managed: I am in the lobby waiting for a car to pick me up to the airport and I observe that a staff comes asking a group of noisy people to speak softer. Well done ! Keep this hotel with the highest standards of a five stars hotel !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khanh Duc D., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Phuong P. Business - 05/11/2018 AccorHotels certified review
« Good »

- The staff is friendly and helpful - Pho is very nice - I could not get a taxi at 7am, there are taxis at the parking but no driver - The waiting time for a lift is quite long, 3 lifts are not connecting with the waiting button

Our hotel has responded to the review
Our hotel has responded to the review

Dear ThiPhuong P., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Ivan Business - 04/11/2018 AccorHotels certified review
« Facility »

Got 2 level upgrade but the room was no different. In fact, even worst, the sink was very slow water... the toilet was not working properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HungAnhIvan P., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

R. Business - 04/11/2018 AccorHotels certified review
« Accueil et calme »

The staff is taking good care of you and of your comfort during the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francois R., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Anonymous Business - 04/11/2018 AccorHotels certified review

The service was good but the accomodation is really becoming old, like the air condition that was working properly (no way to change the temperature). I received an email from &quot;PULLMAN Hanoi FO4 <h7…> &quot; like 1 or 2 days after my stay, and it really seems to be a spam even if it looks like a email from the pullman staff (see the signature of that email below). It said that I will be credited of 7 days of free stay without particular reason, inviting me to click on a link if the credit was not done... HOA PHAM (MS.) WELCOMER PULLMAN HANOI HOTEL 40 CAT LINH STREET, DONG DA DISTRICT HANOI – VIETNAM T. +84 (0) 24… ext: 41518 – M. +8…45 H7… PULLMANHOTELS.COM – ACCORHOTELS.COM You have to do something about it, cause they only got the information of my stay and personal email address from somebody working for you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Baptiste S., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your questions, the email we sent was not a spam email. We send it to every guest who had stayed in Pullman Hanoi, especially who are member of LeClub Accor hotel. We are deeply sorry if the email cause any inconvenience to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

T. L. H. Business - 02/11/2018 AccorHotels certified review
« Awesome »

Comfy room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee h. T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Adib K. Business - 01/11/2018 AccorHotels certified review
« Excellent Value for money with Full 5 star benefits »

Pullman Hanoi offers a very comfortable 5 star property benefits that includes restaurants, modern gym ,spa , big Pool , executive floor lounge and function rooms . All of the above at very good room rates . Construction around the property may not affect your comfortable stay inside . Rooms are spacious and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adib K., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

T. P. S. Business - 01/11/2018 AccorHotels certified review
« Is good but lots of delay »

The hotel is well maintenance but one of the lift under maintenance. It is take Long time to get onto the lift. The lift should have a built in central intelligent to optimise the lift respond

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poh s. T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Gary W. Business - 01/11/2018 AccorHotels certified review
« Met Expectations »

It's as per the expectations set during bookings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary KUM-LOONG W., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

T. T. N. L. Business - 01/11/2018 AccorHotels certified review
« OK »

Serve is good, staff are friendly but equipment in toilet too old & didn't work properly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thi Ngoc L. T., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Arvinder S. B. Couples - 31/10/2018 AccorHotels certified review
« Mind Blowing, Excellent Hospitality »

The front desk staff, especially Ms.Hoa and Ms.Maggi, during check in were very warm and professional. The room was excellent and beautifully decorated for our 21st Wedding Anniversary Celebration. Ms.Hoa and Ms.Maggi went out of the way to surprise us with drinks and decor on our Anniversary. It was a very pleasant stay indeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arvinder Singh B., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Andrew Y. Business - 30/10/2018 AccorHotels certified review

It was not pleasant. There were no longer upgrades or fruit platter for platinum members. I had asked the staff to book me a airport chaffeur and the driver was trying to charge me the meter fare instead of the agreed 370,000 dongs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Y., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Sonny C. Friends - 30/10/2018 AccorHotels certified review
« Reasonable »

Service staff, especially those at the La Cheminee, needs training BADLY. Executive Room disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WahShiongSoony C., Thank you for taking the time to tell us about your experience at the Pullman Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

Alvin X. Business - 30/10/2018 AccorHotels certified review
« Quiet and accessible »

My usual place to stay when on business trips. Away from very busy and noisy traffic. The décor of the room is aging though...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvin Shichang X., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dzung Nguyen Personal Assistant to General Manager Pullman Hanoi Hotel

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