Hotel - Pullman Hanoi
Pullman Hotel Pullman Hotel

Pullman Hanoi Hotel

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4.0/5 734 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Air conditionning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 237 rooms
  • 156 non-smoking rooms
  • 34 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • DDI - Direct Dialing In
    • Automatic temperature control
    • Air conditionning with individual remote
    • High speed transmission line
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,907 reviews

Our guest reviews for Pullman Hanoi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 734 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Nc S. Business - 15/04/2018
« Excellent - Caring services and excellent rooms »

The room is clean, comfortable and very fit for use - good Wifi connection, full media connections, nicely located power sockets. Also, the room services are nice and caring - I was left with some snacks everyday on my nicely tidied bed, which is so welcoming. Breakfast area is great and comfortable and choice and quality of food are both excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. NC S., Thank you very much for choosing to stay with us here at Pullman Hotel Hanoi and also taking your time to review us. I am pleased to see your wonderful review and learn that your stay was a great one. I also very much appreciate your comments that highlighted many positive aspects of our hotel. Your feedback will be surely shared to the entire team as a great source of motivation. We very much appreciate your feedback and also would love to accommodate you for your next occasions in Hanoi. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi

AccorHotels certified review
Amiya K. S. Solo - 14/04/2018
« It was good. »

The services was good, staffs are cooperative and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for choosing to stay with us here at Pullman Hotel Hanoi and taking your time to review us regarding your recent stay at our hotel. I am glad to see your feedback with a nice rating and the kind words, especially for our hardworking ''connectors''. I will share this as a great source of motivation for the entire team. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Raymond L. Business - 14/04/2018

it was average as staff did not know i was a platinum member which was strange as it should be in the system

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raymond L., Thank you for coming back to our hotel again and taking your time to review us regarding your recent experience at our hotel. I am glad to learn that you had a fine overall stay with us here at Pullman Hotel Hanoi. It is also with my regret to learn that the recognition has not been implemented this time. I will surely remind all the connectors to ensure that this type of basic will not be missed next time. On the other hand, I very much appreciate your feedback as it is a great source for me to further improve the quality of this hotel. If your travel plan will bring you back to Hanoi, I would be pleased in personally taking care of your arrangments. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi

AccorHotels certified review
Vaitheeswaran Business - 13/04/2018
« Pullman hotel hanoi »

hotel was okay. The complaint I had was the Air conditioner in my room was not cooling enough despite setting to lower temperature it does not reset and my room was in the topmost floor. Also the floor lift area and passage to the room had heavy cigarette stink though I know it is smoking floor, I think the stink can be reduced. Also more restaurant options needed in my opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. vaitheeswaran, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It has been a pleasure to have you as our guest. Thank you for your time taken to give us such a great feedback. I am glad to know that you have had a good overall stay with us. On the other hand, I highly value your comments which allow me to note and share with relevant department managers to further improve the quality of our hotel. Thank you again for sharing your experience, and if your travel plan will bring you back to Hanoi, I would love to personally taking care of your arrangements. Sincerely, Jayden Dinh Guest Experience Assistant Manager Pullman Hotel Hanoi.

AccorHotels certified review
Thanh Business - 12/04/2018
« Not really impressed »

Good staff, very welcome and helpful. Room facility looks old, normal, could not be 5 starts. Breakfast is really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thanh, Thank you very much for your recent visit and the time taken to tell us your recent experience at our hotel. I am glad to learn that your stay with us was a good overall stay. In addition, I also very much appreciate your fair comments about Pullman Hotel Hanoi. I will surely share this comment with our ''connectors'' as a great source of motivation. Regarding the room quality, we have a huge renovation project coming in and we look forward to showing you our new look in the near future. In the meantime, I would love to invite you back to the hotel to experience our Executive floors and fine Suites rooms, I also would be very pleased to personally taking care of your arrangement next time you stay with us. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Anonymous Business - 08/04/2018
« Good stay »

The stay was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for your recent visit at our hotel and the time taken to review us regarding your stay at Pullman Hanoi. I am glad to read that your stay was a good one. We very much appreciate your feedback and would love to welcome you back to the hotel in hopefully a not too distant future. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi

AccorHotels certified review
Jeff L. Couples - 08/04/2018
« Looked after »

Location was great and service first class. The staff are very helpful especially the bell boys.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffe L., Thank you very much for your recent visit and the time taken to review us. We are happy to learn that your stay with us was a great one and also very much appreciate your kind words for our hardworking connectors, especially our bell boys. I will share this as a great encouragement for the entire team. If your travel plan will bring you back to Hanoi, we will be pleased to have you again as our guest to create another enjoyable stay for you. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi

AccorHotels certified review
N. M. L. Business - 08/04/2018
« Kitchen staff attitude »

Everything but the kitchen staff for noodle stand needs more training

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. Minh L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. We are glad to see through your review and learn that your stay was a good overall experience. Thank you also for the comments regarding the shortcomings within restaurant area for which I sincerely apologize for. Please rest assured that I have share your feedback with relevant department manager for the appropriate actions to be taken. one more time, I very much appreciate your sharing Thank you again for sharing your experience, and I would love to personally take care of your arrangement next time you stay with us. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi

AccorHotels certified review
Jia M. Business - 07/04/2018
« Good service but facilities do not meet expectations. »

Good, friendly service received with Thanks! However, facilities and food variety and selection are somewhat lacking. Also, I felt that seminar room used is also not as presentable as it should be for the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jia Min, We very much appreciate your comments regarding your stay at the Pullman Hanoi. It also has been a great occasion to have you with us. I am pleased to read that your overall stay was a good one and our connectors have provided a fine service experience to you. I am also regret to know about your dissatisfaction for our food and facilities. Please rest assured that I have shared this with relevant department managers and also noted for our continuous improvement process. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi.

AccorHotels certified review
Mizz A. Couples - 07/04/2018
« IMPRESSIVE! Beyond my expectation. »

For the first 2 nights we have stayed at Executive floor. Check in process was very good. Only took few minutes. Our honeymoon suite is superb! Thank you very much to your management & housekeeping team for the effort. Your Assistant Customer Experience Manager, Jayden is superb! Eventhough his working shift already end, he still can assist us to buy phone sim cards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mizz A., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It is fantastic to learn that your experience with us was a great one and we very much appreciate your kind words for our services as well as the hardworking connectors. I will surely share this with the team as a great encouragement. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Anonymous Business - 04/04/2018

I would have expected more light on the desk area. Apart from that the service was quite good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for choosing to stay with us and taking your time to tell us your experience regarding the recent stay with us. I am glad to learn that your stay was a good one. Regarding your constructive comments for our lamp light, please rest assured that we have noted for our continuous improvement process. Thank you again for your great supports and we look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi.

AccorHotels certified review
Anonymous Couples - 04/04/2018

Room was really old! Not a 5 star hotel...aircon very noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for your recent visit and the time taken to tell us your experience at our hotel. I regret to know that we did not live up to your expectation in our superior room quality, for which I apologize for. We currently are planning for the huge renovation within the hotel that target to enhance the quality of our accommodation. In the mean time, I would love to personally take care of your arrangement next time you visit Hanoi. Thank you again and I look forward to welcoming you back to our hotel in the near future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Ethan Business - 03/04/2018
« High quality hotel in Hanoi »

The hotel was very nice, and the free minibar was much appreciated. My only complaint is that checking out took a very long time. There was a lineup of people waiting to check in and the front desk staff seemed overwhelmed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ethan , Thank you for your recent stay and the time taken to write us such a constructive feedback. I am glad to read that you had a good overall stay with us and the kind words for our hotel for which I will not miss this chance in sharing with the team as a great encouragement. Regarding the check out experience, I have shared your comments with relevant department managers to further improve the quality of it as well as have a better staff allocation to ensure things will go smooth especially in Fron Office. Thank you again for sharing your experience, and we look forward to welcoming you back to our hotel in hopefully a not too distant future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Anonymous Solo - 03/04/2018
« Nice stay with a room to feel well staying and an enjoyable breakfast and bar. »

I enjoyed my stay at the hotel which was split in two parts. It was a little bit complicated to book the second part when I was staying for the first period. I like the room I had especially since it has a desk to work at and a high speed WLAN connection. I enjoyed the breakfast with its huge variety of food and the bar with the nice people serving there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at our hotel. I am glad to see your satisfaction throughout the fine rating and wonderful comments given for Pullman Hotel Hanoi. I very much appreciate that your comments have highlighted many positive aspects of the hotel and also the aspects that defined us as a business hotel for business traveler. I will surely share this as a great source of motivation for our connectors and I am certain that they will appreciate too. Thank you again for sharing your experience, and if your travel plan will bring you back to Hanoi, please contact us directly, we look forward to welcoming you back to the hotel for another good business trip. Sincerely, Jayden Dinh Assistant Guest Experience Manager Pullman Hotel Hanoi.

AccorHotels certified review
T. L. Business - 02/04/2018

Overall is OK, the staff in reception desk need to smile a bit will give better feeling for customers. Room service also need to improve in service quality. Staff in restaurant are friendly & provide very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. L., We very much appreciate your comments regarding your stay at the Pullman Hanoi. It delights me to read that your overall stay with us was a good one. I also highly value the construcive and detailed comments for our services. Please rest assured that training with specific topics and areas will be what we focus on to further improve the experience of our valued customer. Thank you again for sharing your experience, and we look forward to welcoming you back to the hotel in hopefully not a too distant future. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Christopher H. Business - 01/04/2018
« Mr Christopher Waine H. »

Not a good experience at all. No Points on my account no upgrade basically a bad experience. Customer support very bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christopher Waine H., Thank you very much for your recent stay with us here at Pullman Hotel Hanoi and also the time taken to tell us about your recent experience at our hotel. It is with my regret to know about the shortcomings occurred during your stay and the way you have been take care of was what disappointed me the most. First and foremost, I would like to sincerely apologize for this. We surely appreciate the loyalty customers and they are our priority every time. I have immediately asked for an internal investigation to further discuss with relevant department managers and also would love to hear more details from you via email: h7… . Your feedback will be very much appreciated and I will be also glad to personally investigate and take care of you with this matter and also future inquiries. We appreciate your sharing your concerns, and I look forward to hearing back from you. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Arul S. Families - 31/03/2018
« Lovely »

Wonderful stay. Mint cafe was so good and I enjoyed the gym so much. Room was spacious with comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Selven, Thank you for your recent visit at our hotel and the time taken to review us. I am glad to read that your stay with us was a lovely one and also appreciate your kind words for our mint bar and spacious gym. I will not miss this chance in sharing with our food and beverage connectors at Mint bar as a great encouragement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Ray Y. Business - 31/03/2018
« Poor Hot water control and structure pretty old »

This is my first time with Pullman Hanoi. Heard it was taken over from an existing hotel owner. Furnitures pretty old, the hot water is difficult to control either too hot or turn cold. staff in club floor not so friendly at times look lost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ray y., We would like to thank you very much for your recent stay and also the time taken to tell me your recent experience at our hotel. It is with my regret to learn about the inconveniences you have encountered. First and foremost, I would like to sincerely apologize for this. I agree with you that the level of service mentioned was not up to our standard for which I will share with relevant department managers to further improve and also prevent the future occurrences. We have noted your comments regarding the facilities of the hotel as well for our future renovation plan. We appreciate your sharing your concerns. It is our hope that you will give us the opportunity to show you the improvement of the hotel and for myself to personally take care of your future reservations with us. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Pc Business - 31/03/2018
« Very comfortable, convenient location »

The room was very comfortable and clean. Had a massage at the spa which was lovely. Small but adequate space. Breakfast had great variety and everyone was helpful and had great customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. PC, Thank you for the wonderful review for Pullman Hotel Hanoi. I am glad to read that your stay was a great one with the high level of services in various areas within the hotel. If your travel plan will bring you back to Hanoi in the future, I would be very happy in personally taking care of your arrangements. In the meantime, if there is anything else we can do to assist now or int he future, please let us know at any time. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

AccorHotels certified review
Max A. L. G. Couples - 30/03/2018
« Stay at Pullman Hotel Hanoi very enjoyable »

My husband and I recently spent three nights at the Pullman Hotel Hanoi. From the moment we walked in we felt 'at home' being welcomed with a refreshing hot towel and cool juice. Much appreciated after our journey to there. The attention and courtesy from all the staff was excellent from the front desk to the restaurants and bars. Special mention to Jayden Dinh who was so helpful in arranging a tour for us. Our room was very comfortable. We would not hesitate in recommending your hotel. Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Max and Linda Gill, We would like to thank you very much for choosing to stay with us here at Pullman Hotel Hanoi for your recent leisure trip in the capital city. It delights me to read your wonderful comments for our hotel and it kept me reading this message over and over again. I also very much appreciate your kind words for our services and hardworking connectors as well as our fine Assistant Guest Experience Manager-Jayden Dinh who would very much appreciate it too. Thank you again for sharing your experience. If your travel plan will bring you and your family back to Hanoi, I would love to personally take care of your future arrangement. Sincerely, Nathalie Poncet Operations Manager Pullman Hanoi

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