Hotel - Novotel Avignon Centre
Novotel Hotel Novotel Hotel

Novotel Avignon Centre Hotel

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4.0/5 1,435 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MARSEILLE
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19H00-22H30
    • Opening hours : Week-end 19H00-22H30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

The Hotel Novotel Avignon Centre has 130 state-of-the-art, innovative rooms. A glass partition separates the bathroom from the room and becomes opaque at the touch of a button. All rooms have free WIFI access.Due to its concern for the environment, Novotel offers you eco-friendly welcome products.

  • 130 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 97 family rooms
  • 5 connecting rooms
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,849 reviews

Our guest reviews for Novotel Avignon Centre

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,435 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Marjolein Couples - 16/01/2018

Prima

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARJOLEINE K., We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Neil Families - 09/01/2018
« Accommodation was good, we were disappointed with the follow up support. »

We were very happy with the accomodation although the roadworks made the hotel a little difficult to access. We left our passports in the safe at the hotel and when we realised we contacted the reception by email later that afternoon asking that the passports be sent URGENTLY to our next hotel in Geneva, which was also a Novotel. We indicated we were happy to pick up the cost of this as the passports were needed for the next part of our trip. This all happened on a Friday afternoon. We were due to fly out midday on Monday. They did not arrive over the weekend, on the Monday and we are now mid-afternoon on the Tuesday and still they have not arrived. We are disappointed in the fact: A courier with quicker delivery was not chosen; The passports did not appear to have been located during the room clean; We have been held in Geneva for an extra 2 days, resulting in cancelled flights and hotels at significant extra cost. We have almost fully missed seeing Madrid. All of this for a seemingly simple task of sending a package a few hours across Europe. This has soured our experience of the hotel and increasingly our holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NEIL MORGAN, Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do apologize for the inconvenience for your package. Unfortuantely, we put your pack to the post office and we don't know what's happened with you package in th epost office. We did our best to send your passports. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Kingfisher Couples - 10/12/2017
« Comfortable hotel »

Nice,comfortable surroundings. Good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAULA O., We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Cary M. Business - 08/12/2017
« Love this hotel but very COLD rooms! »

Love the staff at this hotel. Very nice and helpful . Having said that the rooms are very cold! WE had three rooms between us and all three were cold. Too cold to have a nice sleep. Too cold to take a shower. We had to borrow a space heater to keep ward. Then the next visit to this hotel a few days later they said the issue was corrected but it was NOT. The lobby was warm but the rooms were just too cold for a **** hotel. Ibis is much warmer. might not stay here until the summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARY M., Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do apoligize for the problem of heating... W ecan confirm you that thos problem is resolved. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Unhappy Families - 08/12/2017
« some hotel people were very rude and not polite. The cleaning woman opened the door of the room twice without knocking and kept pushing us to check out before 12pm. »

When we checked in, one male and female people who works in the hotel didn't greet us ,didn't explain about required details about hotel breakfast , didn't answer the question properly. We were really upset about this and surprised that 4 star hotel workers do these behaviors. Really disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NAYOUNG Y., Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Business - 08/12/2017
« Good hotel but COLD!! »

New Hotel it seems but rooms were very cold. We had three rooms reserved for us....all were cold. One can not sleep when it is cold. We told the front desk to no avail. I told maintenance my self with no avail. NO GOOD for such a new hotel. Hard to give excellent when cold.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning, We thank you for your comment. We do apologize for the problem with heating. We had an issue with our system but now, it is resolved. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

AccorHotels certified review
Edp Business - 04/12/2017
« Correcto »

Estancia correcta

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTONIO GONZALEZ FRANCES, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. We hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 06/11/2017
« Hotel room too hot during the stay and individual room thermostat not working. »

On arrival the entire 3rd floor smelt of drains and we had to change to first floor as smell was so bad. The room temperature meant we slept badly as it was too hot and on 1st floor couldn't sleep with window open. The bed made bizarre noises when we sat on it. Fortunately the staff were very friendly and tried to help but there was not much they could do. Impression was that there was no management on site. The staff uniforms are not stylish.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs NORTHWAY VAULOT, Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre. We are sorry that your experience did not meet your expectations, please accept our sincerest apologies. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marie

AccorHotels certified review
Pamela H. Families - 02/11/2017
« Ideal for overnight stop. »

Pleasant hotel, we have stayed there several times en route to somewhere else. Near the station & bus routes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAMELA H., We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 27/10/2017
« Great hotel »

My husband and I enjoyed staying at the Novotel Avignon. Nicolai was absolutely wonderful!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCIA G., We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
John G. Couples - 23/10/2017
« Very enjoyable stay. »

Room was clean and the staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN GRAHAMSLAW, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Dorb Couples - 15/10/2017
« overall a good stay »

Staff helpful and obliging. Room spacious and clean and comfortable. Insufficient coat hangers and drawers. Bedside tables too small to be comfortable. Wi fi signal variable and very intermittent. Not enough room information eg tv channels and technical aspects. Nothing about local area. For an international hotel very poor tv coverage (unless one was French). Paper cups in executive room not acceptable. Hotel menu restrictive and boring and expensive. Breakfast a ludicrous price.

AccorHotels certified review
X Families - 12/10/2017
« Mrs W. »

Friendly and helpful staff. I booked a double bed in error but needed twin beds. The beds where amended in the room almost a immediately with no fuss. The only down side was the road works going on outside of our room unfortunately this was noisy and not a great view bun it the hotels fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Firsttime A. 2. Couples - 11/10/2017
« Great Location and Helpful Staff »

The Novotel is minutes away from the Avignon Centre train station, so it's very convenient. This saves us lots of time and the good location is helpful when we walked in the town area. Staff are friendly and helpful, gave us useful tips on where's good for meals and sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KOK LEONG CHONG, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Traveller Solo - 10/10/2017
« I had a most pleasant stay, overall. »

A to-be-expected friendly welcome at the reception desk. However, the waitress at dinner did not seem to be aware that I had been promised a complimentary drink - a bit disconcerting and in contrast to my recent stay at the Novotel Centre in Reading in the UK on 19-20 August where the waitress at dinner had been aware that I had been promised a complimentary drink. Another negative was that the printer situated next to the PC in the foyer did not work when I tried to use it to print out my boarding pass for my flight back to the UK - although the printer was switched on and was displaying the word 'prêt' (i.e. 'ready'). Some-one from the reception desk consulted one of the senior staff and I was allowed to print out my boarding pass from the PC and printer at the reception desk. Apart from these two negatives - which prevent me from awarding a score of 10 - I had a most pleasant stay, overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT ELAM, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we do apologize for the issue with the computer and printer. It is fix now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 10/10/2017
« Generally quite comfortable but the rooms need drawer space. »

We would have preferred a later breakfast finish during the week. We could not get the room expresso machine to work. A description of its workings would have helped as at home I use the old fashioned way as used in most Italian households.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEOFFREY HENDERSON, Thank you for taking the time to tell us about your experience at the Novotel Avignon Centre. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Mark K. Couples - 08/10/2017
« Very pleasant stay »

The hotel is very clean, bright, and cheerful. The staff is veery courteous and helpful. Some questions we had were quiickly answered. The location makes it very easy to visit the old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK KUSTRZYNSKI, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Noel Couples - 07/10/2017
« Good but not outstanding »

We chose the hotel for its excellent location. Our room was quiet and as advertised. The air conditioning was not good enough for us (in October!) and the bed not as comfortable as we would have liked. The staff were efficient and courteous, but in no way welcoming or making us want to return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Tin-sin L. Couples - 02/10/2017
« Spacious, clean, comfortable and functional. »

Hassle free check-in and got to my room in no time. Room is spacious, quiet and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Couples - 27/09/2017
« A good base from which to visit the city ofAvignon »

The room was well equipped and very quiet. We requested a quiet room and the receptionist ensured she chose a room to suit our needs. Thank you. The dining area needs a little attention or perhaps updating and improved lighting. The staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Thank you for your comment about the dining area and we will do our best for that? Sincerely, Direction

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