Hotel - Mercure Beijing Downtown
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Mercure Hotel

Mercure Beijing Downtown

No.16 Jia, Xi Da Wang Road  Chao Yang District 
100124  BEIJING
CHINA

367 reviews
TripAdvisor Rating Based on 367 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • BEIJING CAPITAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Beijing Downtown offers 373 modern rooms including 44 suites and 19 duplexes. There are different style rooms available to provide comfort and peace to each guest. Complimentary internet access and extra benefit for privilege room also provided

  • 371 rooms
  • 371 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Telephone
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,510 reviews

Our guest reviews for Mercure Beijing Downtown

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 367 reviews
AccorHotels certified review
Tan C. Y. Business - 18/09/2017
« Very unhelpful and insensitive hotel staff and manager »

I have booked a two night stay with ur hotel. Due to an unforseen emergency, i have to cancel the second night's stay. When i approach the hotel staff (and later i was directed to the duty manager) explaining the situation, instead of understanding my situation, they simply informed that due to the shortage of rooms, i will be required to pay the full published rate for the first night if i cancel the second night's stay. I asked if she could do anything to help, but whe ignored and went on to serve other guests. I had no choice but to cancel the important meeting the next day inorder to avoid the penalty. i understand that last minute cancellation may incur a penalty, but the lousy experience and unhelpful attitude of the hotel staffs made me feel that the attitude wnd service offered by ur hotel is not something i would have expected from an international class hotel. It is very basic for good hotels to understand that all guests are different and put in effort to address their reasonable requests or problems to make them feel comfortable and at home during the stay. I am a regular in your hotel, but for these years, honestly i felt that the standard has gone from bad to worst. If not for the location, i would have avoided staying.

AccorHotels certified review
Rachael J. Families - 18/09/2017
« Generally ok. »

Location isn't the best for tourists, not really near much unless you know the area. The staff on check in were quite dude, they argued between themselves over who would serve us. Issue with the check in compared to what I have booked but eventually was resolved. The breakfast was good with lots of options. The staff at the restaurant refused to accept my accor membership even when showing my details on the accor app and the card number so did not dine there for dinner. There is a charge to use the pool which you also need to by a swimming cap for which I was surprised by. Overall quite disappointed in our experience there.

AccorHotels certified review
Ak Families - 12/09/2017

Front Desk can help us for local interests, it's good

TripAdvisor review
Gsoex Friends getaway - 10/09/2017
« Not so pleasant »

Hotel staff was ok but AC didn't work. Complained few times but never got repaired. Our group has several rooms, majority has same problem. Carpet looks dirty. Need some renovation. Stayed there 4 nights but not so pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gsoex, Thank you so much for taking the time to share your valuable feedback with us. This means so much to us and we deeply appreciate this. Please rest assure that I will share your feedback with my entire team. You are a valued guest and we appreciate your business. We hope to have the opportunity to earn this again on your next visit to the Beijing. Wish you all the best yours, Nina Bi Mercure Beijing Downtown

AccorHotels certified review
M R. R. Business - 02/09/2017
« Good »

Good rooms , staff urgently need training on guest handling in reception desk and restaurant.

AccorHotels certified review
Leexh Business - 14/08/2017
« Enjoyable stay »

Very convenient and located in downtown. Actually quite near from hotel to china World Trade Center, however not easy to get a taxi during peak hours. Front office staffs are quite helpful and even help you to call taxi from APP, which made my in and out much easier. Appreciated! Good services from front desk and concierge staffs, always greet me in a very friendly way. They made me feel home away from home. Definitely will stay back again.

AccorHotels certified review
Costi Business - 09/08/2017
« Poor service »

To whom it may concern Dear Sir/Madam, There was an unhappy experience during the stay to this hotel.Bad English,F&B staff handle not properly way without a supervisor,bad attitude... I do expected a better service for Mercure Hotel but quite disappointed about this location. Also,the deposit has been held ...and until now still not returned to me...no points credit to my LeClub Accor account...and so on. Overview for this stay in Beijing,was un unhappy experience Thank you

AccorHotels certified review
Michael Business - 07/08/2017
« Staff are very nice, rooms are a very good size and clean, but I keep getting non smoking rooms that smell of cigarette smoke. »

I like the Mercure and the staff are very helpful. I do wish there were some allocated rooms where non smoking is guaranteed.

AccorHotels certified review
Ming Y. Y. Friends - 14/07/2017
« Basically is good for stay »

not luxury and fashion, but it's enough for a good rest in this area

AccorHotels certified review
Anton Business - 08/07/2017
« horror »

horror

AccorHotels certified review
Kevin Families - 02/06/2017
« Mostly enjoyable »

Positives: The room was very spacious and no street noise. Breakfast buffet was excellent. Our first dinner in the restaurant was very good. Negatives: The holder for the hand wand in the shower in room 2311 kept coming off the wall. The local area map provided in the rooms is out of date and needs more information. For example, the shuttle service to the CBD only operates once daily in the morning and the Cantonese restaurant is no longer open. Our second dinner in the restaurant on 29 May was a disaster. We were one of only two tables occupied by diners that evening. Among the few dishes we ordered were salmon and lamb chops for our children. Both dishes took around one hour to arrive. When the salmon finally arrived, the waiter knocked over the sauce sending it across the floor and covering our youngest son's sandals. The floor was not cleaned properly and was very slippery. Our young children became very restless waiting for their meals. The dining manager tried to help by giving us a plate of fruit after 45 minutes, but all we wanted was for the kitchen to hurry up and cook two plates of food for the children.

AccorHotels certified review
C. Business - 14/05/2017
« Overall is value for money, love the space but service has to be improved »

Overall is value for money, love the space but service has to be improved. Receiption is slow and 礼兵部is bad

AccorHotels certified review
Katie C. Solo - 12/05/2017
« The staff showed excellent customer service skills »

The rooms were more than I expected, since this was my first tour with Gate1 Travel. the morning buffet serve something for everyone and the food was very tasty. All staff were more than accommodating in making you feel at home. They definitely had patient with my bad Chinese grammar:)

AccorHotels certified review
Ziming Y. Business - 12/05/2017
« Pleasant experience »

Overall I'm quite happy with my stay. Staff were friendly, room was clean and spacious, and I wasn't even asked to provide a credit card even though I arrived late. Two minor issues: checkout took some time, and the shower drain was a little bit blocked.

AccorHotels certified review
Anonymous Business - 28/04/2017

Room was comfortable and quiet. Desk chair uncomfortable - should use ergonomically-designed chairs. Breakfasts were excellent. Housekeeping staff was confused about the written offer for some free clothes cleaning I was given at the front desk and involved me in a lengthy conversation about it. Train your staff to be more customer-oriented.

TripAdvisor review
Business - 23/04/2017
« Very helpful staff »

Nice facility, nice location, nice meals (especially breakfast), and the staff is very helpful. Hotels in China can be less helpful to foreign travelers. Not here. A sister hotel in Shanghai didn't do as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M7106IMroberta, Thank you for choosing Mercure Beijing Downtown and sharing your valuable comments on TripAdvisor community. Your kind compliments of our staff's service and breakfast quality will continuously drive us in pursuit of our commitment. We look forward to welcoming you back again in the future. Regards, Klug Front Office Manager

AccorHotels certified review
Anonymous Families - 20/04/2017

I was stayed at Mercure Beijing Downtown on 14 to 17 April. The roon is quite nice. However, it was to hot and we cannot adjust room tempurature. And staff just bring air cooler to our room. In additional, the hotel staff cannot speak english very well but they are fully help.

AccorHotels certified review
Anonymous Business - 10/04/2017

Quiet internal environment, good dinning experience, both breakfast and dinners. Comfortable hotel room but bath room facility malfunctioned. In general good for price.

AccorHotels certified review
Anonymous Business - 03/04/2017

Good hotel for business

AccorHotels certified review
Anonymous Business - 27/03/2017

Good stay. But I still needed to pay for parking fees which made me not happy.

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