Hotel - Mercure Beijing Downtown
Mercure Hotel Mercure Hotel

Mercure Beijing Downtown

4.0/5 424 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • BEIJING CAPITAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:30am - 11:00pm
    • Opening hours : Week-end 6:30am - 11:00pm

Business services

  • 11 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Mercure Beijing Downtown provides guests 371 elegant and spacious rooms with garden-view, from Superior Rooms to Duplex Suites. All the rooms are equipped with free Internet access, multi-lingual satellite TV and a full range of room amenities.

  • 371 rooms
  • 371 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,096 reviews

Our guest reviews for Mercure Beijing Downtown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 424 reviews
William Business - 22/11/2018 AccorHotels certified review
« NICE LOCATION, GOOD SERVICE, BUT DIRTY BATHROOMS »

The hotel room was large, bed extra comfy, and there were plenty of amenities and the front desk staff as well as the concierge were nice people and helpful. However, the cleanliness standard was low in general, and especially in the room toilet and also the common toilet next to the main lobby. The toilet itself (where one sits), seems to never have been cleaned at its outer part, as there were dry urine drops that looked old-time and forming many layers. I am sorry to describe it like this, but this hotel really needs to improve its cleaning standard and train their cleaning staff to prevent this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G M A, Thank you for your feedback in relation to your recent stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do regret that you have experienced such bathroom condition and therefore we sincerely apologize. Your comment has been brought up to our executive management's attention. In the meantime we thank you for taking time to let us know your experience. Comments like yours are helpful in discovering the areas in which we needs to improve. We look forward to seeing you back in the near future. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Ken G. Couples - 19/11/2018 AccorHotels certified review
« Rooms well maintained »

Very pleasant stay. Room well appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K G, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Anonymous Business - 11/11/2018 AccorHotels certified review
« good »

good swiming pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear j L, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Mike Business - 09/11/2018 AccorHotels certified review
« Stay happy, but others not happy. »

Overall stays happy as usual. But comes to points and stay accumulated, this time is bad experience. Have to call hotel, services center and my company admin serval times, thanks god finally solve the problem and hope it won’t happen next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D M, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback .As same time, we're also very sorry about the confusion about the points which we caused. We have credited the points to your Le Club Account already yesterday, please kindly to check it. We do appreciate your loyalty. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Lu 卢会军 Front Office Manager 前厅部经理 Mercure Beijing Downtown 北京华腾美居酒店

K. M. C. Families - 06/11/2018 AccorHotels certified review
« Mr. K. Man C. »

Helpful and nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear M C K, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Jack Solo - 04/11/2018 AccorHotels certified review
« Generally OK but mixed experience »

Hard to call this downtown. Didn't like that the lobby was separate from the building with my room. No hotel wide vpn for accessing gmail. Only real negatives. The room was good and large with a nice large bathroom. The bed was quite comfortable. The breakfast was plentiful and tasty. The staff were very helpful arranging taxis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J D D I, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Ulxima Business - 29/10/2018 AccorHotels certified review
« My Second Visit »

Having been here once, I have capitalised on the previous shortcomings to enjoy a better experience. Same like before, good property well located in Beijing Downtown and within walking distance to the nearest metro station. Breakfast is good with plenty of options to choose from. WiFi works well. Staff need improvement in English language but if you remain to basics then things are fine. Recommended property for Beijing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G M, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Anonymous Business - 21/10/2018 AccorHotels certified review

Convenient location, comfortable room, good breakfast. Internet very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G H M, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Robert V. Business - 02/10/2018 AccorHotels certified review
« Very well located and convenient hotel. »

This was my 4th time staying at the Mercure. I usually stay in the Junior Suites and I preferred these to the room I had this time - room 1411. The shower recess was not good with poor water pressure and the carpet in the hallway was stained and needs replacing. The room however was always clean and comfortable and the food for breakfast and dinner was very good. I left some clothes in room 1411 - could they be returned to me in Australia?

Our hotel has responded to the review
Our hotel has responded to the review

Dear R H V, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The clothes you left in the room were taken away by your colleague on October 2 and she will send them for you to Australia by express delivery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Bizvisitor Business - 29/09/2018 AccorHotels certified review
« Didn’t get my VAT invoice yet »

Wasn’t able to identify my Accor member level at the time of check-in, Wasn’t able to get a VAT invoice at the time of check-out, I left my name card at front desk and particularly added that the invoice must be posted to the address thereon in Shanghai, unfortunate to get a call from the delivery boy recently that it was posted to our original registration office in Beijing in any event. I have to call hotel again to explain the matter and provide address again. Not sure when or if the VAT invoice eventually comes?

Business - 18/09/2018 TripAdvisor review
« Comfortable Stay »

Conveniently located, attended a business conference and stayed for 2 days, as I am a vegetarian i only wish more hotels in china would have some more vegetarian options in their menu.. had a comfortable stay and rooms are well laid out...

Ssicy's F. Families - 10/09/2018 AccorHotels certified review
« 13 day stay at Mercure »

We really enjoyed the breakfast every morning with a quiet and relaxed environment plus the variety selection of western and eastern food to satisfy everyone! My son is a picky one when it comes to the selection of Gym when I was booking the hotel. It turned out he loved the Gym at the Mercure and he gave it a 5 stars! We stayed in a two-level room and it was perfect for our f. of 4. The only thing that I would like to mention was that the cleaning job was not perfectly done because the dust on the closet door was easily seen and the robes in the closet were dusty too because they were not worn by anyone for a long time since it was hot summer and seems like they were sitting there for a long time. Also I thought it is time to do some renovations, the room looked old. But overall we enjoyed it! We were offered for the "happy hour" which means the all-day drink and late afternoon desserts were all included. Loved it ! We also enjoyed the nice half-an-hour chat in the coffee shop with the General Manager of the hotel Ronald Ma and we think he did a great job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear C L, Thank you very much for choosing to stay at Mercure Beijing Downtown. We truly appreciate your valuable and quality feedback pertaining to our services and facilities. We are delighted that our breakfast had impressed you during your recent stay. As to hygiene issues of guest rooms, we will enhance management and take actions. Once again, thank you very much for the valuable comments for improvement and look forward to seeing you back again in the near future. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Ulxima Business - 06/09/2018 AccorHotels certified review
« Bittersweet Experience »

Great location with easy access to extensive Beijing Metro and Airport Express and not far from Beijing attractions downtown. Good breakfast with decent choice and plenty of food. Do not choose the room because of the "Club Lounge" access or similar option, it is a rip off. The Club Lounge is the lobby bar, the choice of beverage is limited to non alcoholic drinks (at least local beer should be made available) and you must pay attention at check-out since they tend to charge what it should be for free during the Club Lounge time. If you order room service then do not expect to be billed to the room, you have to pay cash upon delivery. They do not accept credit card either. Improvement needed on language skills too. I asked for information about the Beijing Subway Card (aka Yikatong) and they did not know what it was. Room and WiFi are ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G M, Thank you so much for taking the time to share your valuable feedback with us. We are truly sorry to have fallen short of your justifiably high expectations. We fully understand how disappointed you may feel on us. You can be sure that it has been brought to the attention of hotel management , the relevant departments are being requested to review their policies and procedures to avoid the recurrence of any such incident. Again, please accept our sincerely apologize for all the inconvenience , we hope it will not deter you from visiting us in the near future and give us the opportunity to welcome you back. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

C D. L. W. Couples - 01/09/2018 AccorHotels certified review
« Very pleasant and stress-free. »

Clean, calm and very nice room. Friendly and helpful staff. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C D L W, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

David B. Business - 01/09/2018 AccorHotels certified review
« Ok but the staff need more trainning »

Bonne qualité prix even the price was convenient, the staff need more training. this is the second time and always not easy to communicate. I am GOLD member and I NEED TO ASK EACH time for the welcome drink. Hotel need to be refreshed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear d b, Thank you so much for taking the time to share your valuable feedback with us. We are truly sorry to have fallen short of your justifiably high expectations. We fully understand how disappointed you may feel on us. You can be sure that it has been brought to the attention of hotel management , the relevant departments are being requested to review their policies and procedures to avoid the recurrence of any such incident. Again, please accept our sincerely apologize for all the inconvenience , we hope it will not deter you from visiting us in the near future and give us the opportunity to welcome you back. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Anonymous Business - 27/08/2018 AccorHotels certified review
« Excellent »

The stay was so nice, I was pleasure with room, breakfast and service. Thanks Mary, the front desk staff, for help me confirm le club membership information and solved my question. I will com back again soon or later

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y Q, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Edward Business - 06/08/2018 AccorHotels certified review
« Biz trip to Beijing »

This is a old refurbished hotel and unique structure for hotel. There is two small tower connected by an underpassage which helped especially during heavy downpour which i experience on the day of my arrival. However the hotel is not strategic location for shopping and about 3km from xiu shui.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S T G, Thank you so much for taking the time to share your honest very detailed feedback. Negative or positive, we are always appreciative. You shared some very interesting opinions, that I will take the time to share with my team. You are a valued guest and we appreciate your business and hope to have the opportunity to see you again on your next visit to the Beijing. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Rick S. Friends - 03/08/2018 AccorHotels certified review
« Quite Satisfactory »

The overall atmosphere was good and the service staff were appropriately and accommodating. Due to the convenience of the location I would probably book to stay again however I would prefer that parking charges can be waived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CCS, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Anonymous Business - 25/07/2018 AccorHotels certified review
« Perfect »

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear H M F, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

Flora F. Couples - 16/07/2018 AccorHotels certified review
« overall its a good hotel to stay in Beijing »

the carpet can be more clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zy F, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

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