Hotel - Mercure Beijing Downtown
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Mercure Hotel

Mercure Beijing Downtown

No.16 Jia, Xi Da Wang Road  Chao Yang District 
100124  BEIJING
CHINA

356 reviews
TripAdvisor Rating Based on 356 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • BEIJING CAPITAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Beijing Downtown offers 373 modern rooms including 44 suites and 19 duplexes. There are different style rooms available to provide comfort and peace to each guest. Complimentary internet access and extra benefit for privilege room also provided

  • 371 rooms
  • 371 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Telephone
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,380 reviews

Our guest reviews for Mercure Beijing Downtown

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 356 reviews
AccorHotels certified review
Ming Y. Y. Friends - 14/07/2017
« Basically is good for stay »

not luxury and fashion, but it's enough for a good rest in this area

AccorHotels certified review
Anton Business - 08/07/2017
« horror »

horror

AccorHotels certified review
Kevin Families - 02/06/2017
« Mostly enjoyable »

Positives: The room was very spacious and no street noise. Breakfast buffet was excellent. Our first dinner in the restaurant was very good. Negatives: The holder for the hand wand in the shower in room 2311 kept coming off the wall. The local area map provided in the rooms is out of date and needs more information. For example, the shuttle service to the CBD only operates once daily in the morning and the Cantonese restaurant is no longer open. Our second dinner in the restaurant on 29 May was a disaster. We were one of only two tables occupied by diners that evening. Among the few dishes we ordered were salmon and lamb chops for our children. Both dishes took around one hour to arrive. When the salmon finally arrived, the waiter knocked over the sauce sending it across the floor and covering our youngest son's sandals. The floor was not cleaned properly and was very slippery. Our young children became very restless waiting for their meals. The dining manager tried to help by giving us a plate of fruit after 45 minutes, but all we wanted was for the kitchen to hurry up and cook two plates of food for the children.

AccorHotels certified review
Chan Business - 14/05/2017
« Overall is value for money, love the space but service has to be improved »

Overall is value for money, love the space but service has to be improved. Receiption is slow and 礼兵部is bad

AccorHotels certified review
Katie C. Solo - 12/05/2017
« The staff showed excellent customer service skills »

The rooms were more than I expected, since this was my first tour with Gate1 Travel. the morning buffet serve something for everyone and the food was very tasty. All staff were more than accommodating in making you feel at home. They definitely had patient with my bad Chinese grammar:)

AccorHotels certified review
Ziming Y. Business - 12/05/2017
« Pleasant experience »

Overall I'm quite happy with my stay. Staff were friendly, room was clean and spacious, and I wasn't even asked to provide a credit card even though I arrived late. Two minor issues: checkout took some time, and the shower drain was a little bit blocked.

AccorHotels certified review
Anonymous Business - 28/04/2017

Room was comfortable and quiet. Desk chair uncomfortable - should use ergonomically-designed chairs. Breakfasts were excellent. Housekeeping staff was confused about the written offer for some free clothes cleaning I was given at the front desk and involved me in a lengthy conversation about it. Train your staff to be more customer-oriented.

TripAdvisor certified review
Business - 23/04/2017
« Very helpful staff »

Nice facility, nice location, nice meals (especially breakfast), and the staff is very helpful. Hotels in China can be less helpful to foreign travelers. Not here. A sister hotel in Shanghai didn't do as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M7106IMroberta, Thank you for choosing Mercure Beijing Downtown and sharing your valuable comments on TripAdvisor community. Your kind compliments of our staff's service and breakfast quality will continuously drive us in pursuit of our commitment. We look forward to welcoming you back again in the future. Regards, Klug Front Office Manager

AccorHotels certified review
Anonymous Families - 20/04/2017

I was stayed at Mercure Beijing Downtown on 14 to 17 April. The roon is quite nice. However, it was to hot and we cannot adjust room tempurature. And staff just bring air cooler to our room. In additional, the hotel staff cannot speak english very well but they are fully help.

AccorHotels certified review
Anonymous Business - 10/04/2017

Quiet internal environment, good dinning experience, both breakfast and dinners. Comfortable hotel room but bath room facility malfunctioned. In general good for price.

AccorHotels certified review
Anonymous Business - 03/04/2017

Good hotel for business

AccorHotels certified review
Anonymous Business - 27/03/2017

Good stay. But I still needed to pay for parking fees which made me not happy.

AccorHotels certified review
Anonymous Business - 24/03/2017

I can see a lot of improvement as compared to the last I stayed, in terms of service and response. Everything was great except for the restaurant staff in the basement might be a little less professional. Other than that, nothing negative. I hope my points will be quickly credited into my Accor platinum to make this whole experience smooth and easy.

AccorHotels certified review
Anonymous Couples - 23/03/2017

I stay at this hotel all the time! Sometimes 10 nights a month. This time, the bathroom has a really awful urine smell! I feel like the bathroom was not cleaned well enough.

AccorHotels certified review
Anonymous Business - 09/03/2017

A down to earth business hotel.

AccorHotels certified review
Anonymous Families - 16/01/2017

Our stay was a pleasant experience, even with the language barrier, the staff were very helpful, cheerful and accommodating. The only let down was the stench of cigarette smoke throughout the Privilege Suites.

AccorHotels certified review
Anonymous Families - 28/12/2016

This is an old and tired hotel. The room was a disappointment in that it was smelly, with old and worn fittings and had no effective control of the air-conditioning/heating control in the room (we were able to effect some sort of reasonable level by opening & closing the exterior window - outside temperatures of -5 to zero helped). The fitness/Spa area was a joke. The fitness equipment was very old, had only two machines (completely unacceptable for a hotel of some 370 rooms) and the Jacuzzi was drained and dirty. The indoor swimming pool again was old but was acceptable although heating needs looking at. It was evident that the staff did not want to work in this hotel as the entire team (with one or two notable exceptions) were not interested in providing service. Everything was an argument or incompetent. This started at check in where we had big arguments with front desk who refused to accept the terms of my booking. I insisted on calling the manager who eventually agreed to matters. The next morning we had to go through the same exercise with breakfast where the lady controlling the entry refused to accept the terms of the booking. After 1 hour of argument at the restaurant and front desk, this problem was again resolved by the manager, much to the chagrin of the restaurant lady who resented us for days thereafter. To me, it is evident that the management needs to give this hotel a big shake up. I would hope that this is not the normal Mercure standard but this experience has reflected badly on our opinion of Mercure.

AccorHotels certified review
Anonymous Business - 26/11/2016

The staff go extra mile to make your stay comfortable. So far, this is the hotel, that I have stayed in China, with the best service.

AccorHotels certified review
Anonymous Couples - 15/11/2016

Sigtseeing in Beijing

AccorHotels certified review
Anonymous Families - 14/11/2016

Room is clean. Breakfast was great with a good variety of choices. Service staff could have been more friendly.

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