Hotel - Mercure Beijing Downtown
Mercure Hotel Mercure Hotel

Mercure Beijing Downtown

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4.0/5 379 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • BEIJING CAPITAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Beijing Downtown offers 373 modern rooms including 44 suites and 19 duplexes. There are different style rooms available to provide comfort and peace to each guest. Complimentary internet access and extra benefit for privilege room also provided

  • 371 rooms
  • 371 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Telephone
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,625 reviews

Our guest reviews for Mercure Beijing Downtown

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 379 reviews
AccorHotels certified review
Anonymous Business - 04/02/2018

it is a fatastic day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FL, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
L. F. L. Business - 30/01/2018
« Dissatisfying Stay »

The hotel is old and needs upgrading, especially the room. Hailing a taxi is difficult as the hotel is located away from the road. Food quality is generally ordinary. My breakfast comes included with room cost but on two occasions they had to refer to the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FLL, Thank you so much for taking the time to share your valuable feedback with us. This means so much to us and we deeply appreciate this. Please rest assure that I will share your feedback with my entire team. You are a valued guest and we appreciate your business. We hope to have the opportunity to serve you again on your next visit to Beijing. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Mr. A. Business - 29/01/2018
« Mr. A. »

Pleasant and quick

Our hotel has responded to the review
Our hotel has responded to the review

Dear AJM, Thank you for your review. We are glad the staff exceeded your expectations. they strive to get it right each and every day! We look forward to seeing you in Beijing in the near future! Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Sean K. Business - 29/01/2018
« environment and service are good »

I always choose this hotel when I came to Beijing. I really enjoy stay here, the waiter service very good and the environment is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear XXK, We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Thomas Business - 03/01/2018
« short 1 eve business trip to beijing »

check in and check out was good and prompt. stayed in the newer building which is better than the main building. Only real problem i had was the shower (pressure and flow was not good). I stayed on the 4th floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LT, I just wanted to take the opportunity to say "Thank you" for taking the time to share your honest feedback. It seems that there were some items that you were not satisfied with and we have taken note of this. In addition, I have shared your feedback with my team to follow up on these items. Your feedback is always of great value. Again, thank you for taking the time. You are a valued customer and we wish you the very best in your future travels. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Mike Business - 14/12/2017
« Not enough »

As member benefit, give me a member loundry coupon but it almost can not use, I have called the related staff for help but still can not help. This is always can be solved in other chain hotel, only here can not

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meng D., Thank you for taking the time to share your honest feedback with us. We are so sorry for our imperfect service,hope you could kindly forgive us. Please rest assure that I will be sharing your feedback with my entire team, and you are a valued guest and we appreciate your business. We hope to have the opportunity to earn this again on your next visit to the Beijing. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Anonymous Business - 05/12/2017
« I really want to appreciate the hotel manager Mr. Xie »

I really want to appreciate the hotel manager Mr. Xie Forgot his name maybe Calvin. He book the hotel for my colleagues and recommend the Surrounding food. Because my colleague is come from India. I think his kindly help is be worthy of praise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vineet M., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Warren Couples - 01/12/2017
« Happy »

Very happy with the hotel. Generally everything was pleasant. Staff were great, try their best to help with limited English. Food were great with both the buffet and dinning. Room was pleasant. Only bad thing was the left over smell of cigarettes. But smoking was only ban in 2015 so it will take a while to get it fresh. Should open windows to air out when possible. Overall happy with stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren F., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Robert V. Business - 12/11/2017
« Very good hotel, well organised, clean, good facilities »

This was my third stay at the Mercure in Beijing. I like the hotel. Staff are friendly and the facilities - restaurant, pool and gym are very good. My room was very clean and comfortable. Check in is an area I think could be improved - each time I have stayed it has been slow but this year I waited over 15 minutes and there was only 1 person in front of me. After a 14 hour flight you just want an efficient check in and get to your room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Herbert V., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Anonymous Business - 03/11/2017
« environment and service are good »

environment and service are good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Y., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Lynne M. Couples - 29/09/2017
« An excellent hotel and the perfect place to start our tour of China »

Pleasant and comfortable room, excellent food, efficient and very professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne B., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Anonymous Business - 28/09/2017
« Amazing »

It was an amazing experience staying at this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina Helen J., Thank you so very much for taking the to share your feedback with us. This means so much to us and we deeply appreciate this. We were so happy to hear you enjoyed your experience with us and that we met your needs. We wish you the very best in your future travels. Thank you for choosing Mercure Beijing Downtown. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
T. C. Y. Business - 18/09/2017
« Very unhelpful and insensitive hotel staff and manager »

I have booked a two night stay with ur hotel. Due to an unforseen emergency, i have to cancel the second night's stay. When i approach the hotel staff (and later i was directed to the duty manager) explaining the situation, instead of understanding my situation, they simply informed that due to the shortage of rooms, i will be required to pay the full published rate for the first night if i cancel the second night's stay. I asked if she could do anything to help, but whe ignored and went on to serve other guests. I had no choice but to cancel the important meeting the next day inorder to avoid the penalty. i understand that last minute cancellation may incur a penalty, but the lousy experience and unhelpful attitude of the hotel staffs made me feel that the attitude wnd service offered by ur hotel is not something i would have expected from an international class hotel. It is very basic for good hotels to understand that all guests are different and put in effort to address their reasonable requests or problems to make them feel comfortable and at home during the stay. I am a regular in your hotel, but for these years, honestly i felt that the standard has gone from bad to worst. If not for the location, i would have avoided staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Y. t., Thank you so much for taking the time to share your feedback with us. as a hotel that is constantly changing with demands , we try to do our best to meet all our guests expectations and needs. I am so happy you chose the Mercure Beijing Downtown during your visit in Beijing. You are an valued guest and we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Rachael J. Families - 18/09/2017
« Generally ok. »

Location isn't the best for tourists, not really near much unless you know the area. The staff on check in were quite dude, they argued between themselves over who would serve us. Issue with the check in compared to what I have booked but eventually was resolved. The breakfast was good with lots of options. The staff at the restaurant refused to accept my accor membership even when showing my details on the accor app and the card number so did not dine there for dinner. There is a charge to use the pool which you also need to by a swimming cap for which I was surprised by. Overall quite disappointed in our experience there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachael Louise J., Thank you so much for sharing your feedback. Please rest assure that I am following up on your feedback. It is very important to us that our guest do enjoy their experience with us and we take your feedback very seriously. Please accept my personal apology for this experience. We strive to make sure that each guest has the best experience that we can possibly give them. You are a valued guest and we appreciate your business and hope to have the opportunity to see you again on your next visit to the Beijing. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Ak Families - 12/09/2017

Front Desk can help us for local interests, it's good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashok Kumar R., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

TripAdvisor review
Gsoex Friends getaway - 10/09/2017
« Not so pleasant »

Hotel staff was ok but AC didn't work. Complained few times but never got repaired. Our group has several rooms, majority has same problem. Carpet looks dirty. Need some renovation. Stayed there 4 nights but not so pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gsoex, Thank you so much for taking the time to share your valuable feedback with us. This means so much to us and we deeply appreciate this. Please rest assure that I will share your feedback with my entire team. You are a valued guest and we appreciate your business. We hope to have the opportunity to earn this again on your next visit to the Beijing. Wish you all the best yours, Nina Bi Mercure Beijing Downtown

AccorHotels certified review
M R. R. Business - 02/09/2017
« Good »

Good rooms , staff urgently need training on guest handling in reception desk and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R. M., Thank you so much for taking the time to share your feedback with us. This means so much to us and we deeply appreciate this. We are so sorry for our imperfect service,hope you could kindly forgive us. and we will also strengthen the training of new employees, raise awareness of service. Thank you again for sharing your experience, and We look forward to serving you again with more satisfied service. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Leexh Business - 14/08/2017
« Enjoyable stay »

Very convenient and located in downtown. Actually quite near from hotel to china World Trade Center, however not easy to get a taxi during peak hours. Front office staffs are quite helpful and even help you to call taxi from APP, which made my in and out much easier. Appreciated! Good services from front desk and concierge staffs, always greet me in a very friendly way. They made me feel home away from home. Definitely will stay back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lei s., We very much appreciate your comments regarding your stay at the Mercure Beijing Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Costi Business - 09/08/2017
« Poor service »

To whom it may concern Dear Sir/Madam, There was an unhappy experience during the stay to this hotel.Bad English,F&B staff handle not properly way without a supervisor,bad attitude... I do expected a better service for Mercure Hotel but quite disappointed about this location. Also,the deposit has been held ...and until now still not returned to me...no points credit to my LeClub Accor account...and so on. Overview for this stay in Beijing,was un unhappy experience Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constantin D., Thank you for choosing to stay with us! We would like to apologize for the incomplete service you encountered during your stay with us. Your feedback has been shared with my team concerned and please be assured that we will take necessary steps include training to prevent further reassurances. We have sent request to the bank again to release your credit card authorization with effective immediately, and the money will return back to your credit card thereafter, the process may take several days. In the meantime, we double checked the record and credited your points into your account. As a gesture of apology to above matters, we would like to offer additional 100 LeClub courtesy points to you and you may receive it in next few days. Please do let us know if you may have next return at H7… and we will do our best to ensure that you have an excellent stay to demonstrate ACCOR hospitality "Feel Welcome". Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

AccorHotels certified review
Michael Business - 07/08/2017
« Staff are very nice, rooms are a very good size and clean, but I keep getting non smoking rooms that smell of cigarette smoke. »

I like the Mercure and the staff are very helpful. I do wish there were some allocated rooms where non smoking is guaranteed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., Thank you so very much for taking the to share your feedback with us. This means so much to us and we deeply appreciate this. We are so sorry to hear that you were disappointed with your room. Our staff goes out of their way to ensure that all guests are happy and comfortable but we can only do that when issues are brought to our attention. We hope to have the opportunity to earn this again on your next visit to the Beijing. Sincerely, Nina Bi 毕明明 Marketing Communication Manager 市场传讯经理 Mercure Beijing Downtown 北京华腾美居酒店

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