Hotel - Novotel New Delhi Aerocity
Novotel Hotel Novotel Hotel

Novotel New Delhi Aerocity Hotel

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4.5/5 932 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Buffet Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • INDIRA GANDHI
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Buffet Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours
  • Snack & beverage machine

Business services

  • 17 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 400 rooms
  • 210 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Minibar
    • Suite TV
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,629 reviews

Our guest reviews for Novotel New Delhi Aerocity

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 932 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
NizamMalik Business - 19/11/2017
« Plesant stay in Novotel Hotel, Aerocity New Delhi, India. »

Our stay in Novotel Hotel Aerocity, New Delhi was wonderful. All the hotel staff were very helpful and forthcoming. There was a small confusion on payment of tax during check in of the hotel, but it was handled very well by Ms Pratiksha Malik, Assistant Front Office Manager of Novotel Aerocity. Everytime we come back from shopping or tour, we were welcomed by pleasant staffs at the lobby of the hotel. Hope can experience it all over again in the future. - Dr. Nizam Malik, Malaysia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nizam, Thank you for sharing the wonderful review about our hotel on this forum. Being a hospitality establishment, it brings us immense pleasure to read that the hotel's services & facilities along with the warm hospitality showcased by my team members made your stay comfortable and enjoyable. I have shared your detailed review and appreciation for Pratiksha which had got her beaming with joy. Reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. We look forward to welcome you back soon. Warm regards, Alaa Afifi General Manager Novotel New Delhi Aerocity

AccorHotels certified review
L C. Business - 16/11/2017
« Average »

For the price I found the service to be a little underwhelming. As India was on the tv playing cricket, the staff were somewhat preoccupied! Breakfast starts at 6:30, however, not everything was ready when I walked in, a lot of food was missing or not out.

AccorHotels certified review
Simon Couples - 15/11/2017
« A short, but very sweet stay in Aerocity »

My wife and I were very impressed with the facilities of the hotel, the quality of the food, the convenience of access to the airport, but most of all, the professionalism and warmth of all the staff, whatever their role. They were all excellent ambassadors for Novotel and we would have no hesitation in recommending the hotel to anyone else and returning, if we get the opportunity.

TripAdvisor review
Friends getaway - 15/11/2017
« Horrible service! »

Worst experience ever!! Cleaning staff leaves the door unlocked after cleaning the room! The room was left unlocked for couple of hours! Worst part is they entered to clean the room but didn't even do that! The manager didn't really care about the whole incident. Even the restaurant staff was rude. Late evening at arnd 8 we ordered a coffee in the open seating area of the restaurant. The waiter has the guts to tell me that they are too busy for coffee!! He literally has to press one button on the coffee machine!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yash, Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I would like to begin by extending my sincerest apologies to you for experience falling short of your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taken this issue very seriously and the restaurant team has been strictly alerted for the unprofessional behavior to avoid similar occurrences to any of our guests. With regards to your complaint of the room door, as per the CCTV footage that was checked by the Duty Manager and the Security Manager, the housekeeping associate and the room service associate had entered the room to place the amenities and to service the room respectively, for which they have been instructed to be more vigilant pertaining to the security of the guests. We can assure you that at Novotel New Delhi Aerocity, we truly appreciate guest feedback as it helps us improve our hotel and the quality of ours services. I urge you to give us another opportunity to serve you better. We look forward to welcome you back with renewed services. Sincerely, Alaa Afifi General Manager NOVOTEL NEW DELHI AEROCITY

AccorHotels certified review
Teuvo P. Business - 14/11/2017
« perfect location for me: cloe to office & airport »

Clean room, a good breakfast, quet room. rating would be 10 but air condition had pad smel.

AccorHotels certified review
Yash J. Friends - 14/11/2017
« Extremely Dissatisfied »

Very bad. Despite complaining to the manager on day one, similar thing happened on day two. The manager appeared least bothered about it. Issue was - The room was left unlocked after the house keeping staff had come to clean it. In fact they entered, didn't clean anything and left leaving the door unlocked. This happened on two occasions! In the evening we ordered a coffee from the restaurant, the waiter / bus boy tells me that they are too busy to server coffee!!! After shouting at him, he gets our coffee.

AccorHotels certified review
Anonymous Business - 14/11/2017
« Hospitality can be improved »

Hospitality can be improved much better with some more quality products in the rooms like bath items and few more body products

AccorHotels certified review
Karan S. Couples - 14/11/2017
« A very Comfortable and an Excellent Stay!!! Beautiful Hotel »

As I came to celebrate my birthday at your hotel, wouldn't have asked for a better evening. I would like to thank Sahil Sethi (Duty Manager) for making my stay memorable and big Thank you for the birthday cake as well :)

AccorHotels certified review
Joanne P. Couples - 13/11/2017
« Very enjoyable stay »

Lovely welcome when we arrived, great room, good meals in Food Exchange. All staff encountered at reception, concierge, bar and restaurant all friendly and helpful. We used a hotel car for a 4 hour sightseeing trip and really enjoyed it. It was my birthday while there and we came back after our day out to find a gorgeous chocolate cake in the room, lovely surprise. We return for 2 nights on our way home to UK and are looking forward to being with you again.

AccorHotels certified review
Anonymous Business - 13/11/2017
« Disappointing »

Hotel room was basic but OK. I was checking in very late and hotel was overbooked. I had to wait almost 1 hour until I was assigned a room. The breakfast area was overly busy, chaotic and tables weren't cleaned up in time. Very unappetizing! At check-out, there was a lot of confusion with the bill and it took almost half an hour. Your front desk staff seems incompetent.

AccorHotels certified review
Vikas Business - 13/11/2017
« Good facilities, convinent and range of options in breakfast. »

Very short stay.

AccorHotels certified review
Ira D. Solo - 13/11/2017
« my stay in the hotel was comfortable n satisfying. »

I was staying in the hotel for five days .The room was comfortable and security systems were good.As i was staying alone,i felt safe.One day while leaving the hotel i forgot my gold earrings on the table in my room.On my return they were just where I'd left them n I'm really happy.I found the staff friendly and helpful.It was a good experience.

AccorHotels certified review
Parinitha Couples - 13/11/2017

The room service was terrible.

AccorHotels certified review
David K. Solo - 12/11/2017
« Good bed great food great people »

Perfect comfortable over eat enjoyed a drink great service good room good gym great pool staff wonderfull people

AccorHotels certified review
S B. Couples - 11/11/2017
« Good location for quick overnight stay »

Food and service were very good. Unfortunately we did not have time to use all the facilities, and it seemed to focus on the business traveller flying in for a meeting for which it is ideally suited.

AccorHotels certified review
Ameya D. Business - 11/11/2017
« Location is better...lack of cleanliness »

During stay...at Novotel observed dust and hairs on Towels and beds...so it was bit lack of cleanliness as well as not expected from Novotel Hotel...Accor Group of hotels. Novotel Bangkok & Rayong are far better in this case. Hopefully it would be taken care in future....so customer can consider. For location point of view it was very convenient and also good breakfast facility.

AccorHotels certified review
Raluca Business - 10/11/2017
« Great time in Delhi »

Had a nice experience in the hotel. Staff was very friendly.

AccorHotels certified review
Dev D. S. Business - 10/11/2017

The house keeping was satisfactory.the general cleanliness was good.

AccorHotels certified review
Mathieu Business - 10/11/2017
« Good »

Good experience

AccorHotels certified review
Harish Families - 09/11/2017
« A. »

Every thing was perfect. All staff cooperative . Sushant in restaurant was very efficient and highly guest friendly. Reception staff is very friendly and helpful.

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