Hotel - Pullman New Delhi Aerocity
Pullman Hotel Pullman Hotel

Pullman New Delhi Aerocity Hotel

4.5/5 1,660 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • Indra Gandhi Airport Service
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 37 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Starting from 36sqm, each contemporary guest room features a generous four fixture bathroom, large workstation, LED TV, laptop sized electronic safe and responsive climate control.Each Executive room offers modern amenities in sophisticated accents. Suite privileges include access to the Executive Lounge.

  • 270 rooms
  • 227 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • Suite Box
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,653 reviews

Our guest reviews for Pullman New Delhi Aerocity

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,660 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 09/12/2018 AccorHotels certified review
« Service Level »

There is no prompt action from the waiter despite we call and remind serval times.

Jaspreet S. Families - 07/12/2018 AccorHotels certified review
« Great Staycation in the lap of luxury and warmth »

My wife and I chose to stay in (Novotel first, and then) Pullman, on the event of our 7th Wedding Anniversary, and I agree this was possibly the best choice we made! We needed to unwind from our daily routine and enjoy a bit of luxury, some good food and decent ambience overall - that's exactly what we got. I have to compliment the restaurants in house - Pluck and Food Exchange - for their good spread and great taste of pretty much everything I tried! So a big Thank You to the entire staff of Novotel as well as Pullman family at Aerocity for all the care and love directed our way. The only scope of improvement maybe there in 2 options: a. Scope of improvement at "Pling", where we found the service a bit slow, VFM not so great overall. But the ambience and overall experience were still decent enough. b. Lack of engagement/activity/fun options for kids as such - my little one (4 years) usually loves to hang out with some fun and games and mostly all the other Novotel and similar options I've stayed at in the past, had some or the other play/activity/fun area for juniors. So maybe that's a finishing touch you need to add.

Amit C. Solo - 07/12/2018 AccorHotels certified review
« too old rooms to stay in »

though i was upgraded to a suite, but the room didn't feel good because it was too old and bad

It's A. F. H. Business - 07/12/2018 AccorHotels certified review
« Fabulous »

It's very fine.front office is cooperative.food is good and room service poor and not responding

Geoff A. Business - 07/12/2018 AccorHotels certified review
« Welcoming and enjoyable »

The hotel is clean and modern The staff a pleasant and attentive Buffet is nice but the lounge bar chairs are too low too big and uncomfortable

Amit S. Couples - 07/12/2018 AccorHotels certified review
« great »

awesome..great atmosphere

Anuj M. Families - 06/12/2018 AccorHotels certified review
« Excellent Experience »

Hotel Staff was very courteous

Jitendra K. Business - 06/12/2018 AccorHotels certified review
« It was a very comfortable stay. »

Great place to stay ! Room was quite comfortable & spacious. What I like most is breakfast here, lots of variety. The staff is very helpful & polite. Overall experience was very delightful.

Marisa Friends - 06/12/2018 AccorHotels certified review
« Great service and luxurious comfort »

I thoroughly enjoyed my stay at the Pullman. The staff are very warm, friendly and attentive. On check in, it was noticed that I was on a different floor to my friends, (we had booked separately) and immediately they checked to see if I could be closer, and made it happen. The restaurant is fabulous - love the electronic menus where you can watch the dish being prepared and check out a list of ingredients. Not to mention the food was delicious and wouldn't hesitate to recommend. I look forward to dinning there again. I also loved the vegie and herb garden which is used by the restaurant.

Hilton S. Business - 05/12/2018 AccorHotels certified review
« Fabulous hotel, great amenities, great restaurant, fabulous staff »

This hotel was fabulous, as were the restaurant and executive lounge. And I can't say enough about the staff, who went out of their way to be helpful. Altogether a great experience!

Vineeta P. Business - 04/12/2018 AccorHotels certified review
« Good stay.... »

I stayed at your hotel between 29nov to 2nd December...I’m satisfied with the stay overall..just wanted to point out that over breakfast your staff pay more attention to foreign customers ...we have to wait a lot for our turn...other than that all good...thanks

Sydney129 Business - 04/12/2018 AccorHotels certified review
« Good but can be improved »

I stayed at the Pullman New Delhi for 7 nights to attend 2 IP conferences. What I liked: clean and comfortable room, good breakfast buffet. Efficient and helpful concierge. What I didn't like: it took a long time for my luggage to be brought up after I checked in and I had to follow up. There is no storage room for the luggage - everything is out in the open. Given that Indian establishments are very security conscious (with xray machines and frisking when you enter), I find it disturbing that the "stored" luggage can easily be accessed and the bell staff are not very strict in checking the lugagge tags/stubs. Also, even if the rooms are kept clean, some of the housekeeping staff have body odor which lingers in the room long after they have left.

E.lim Business - 03/12/2018 AccorHotels certified review
« Lovely hotel with goof facilities and dining »

Lovely hotel with goof facilities and dining

Our hotel has responded to the review
Our hotel has responded to the review

Dear E.Lim, We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tristan Beau de Lomenie Director of Operation LUXE Hotels India General Manager Delegate – Pullman & Novotel New Delhi Aerocity

Selim Business - 03/12/2018 AccorHotels certified review
« Good »

Room was quite good, breakfast could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Selim, We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback from our valued guests. We strive to deliver the best experience to our guests and it was a pleasure for us to be able to do so. We will definitely look into the setbacks in regards to the food and airport vehicles as comments such as yours provide us with valuable feedback in identifying areas that concern our guests as we continue to improve our hotel and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tristan Beau de Lomenie Director of Operation LUXE Hotels India General Manager Delegate – Pullman & Novotel New Delhi Aerocity

Anonymous Business - 02/12/2018 AccorHotels certified review

Bad smell forced me to change the room - no apologies of any form given

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tristan Beau de Lomenie Director of Operation LUXE Hotels India General Manager Delegate – Pullman & Novotel New Delhi Aerocity

Ivy Business - 30/11/2018 AccorHotels certified review
« It was a nice stay. »

I only had one advice for you, while i was taking shower, the water always flew out through the door seam; and it is also not a good idea to place a towel outside the door (to absorb water) because the towel would block the way while opening the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivy, Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tristan Beau de Lomenie Director of Operation LUXE Hotels India General Manager Delegate – Pullman & Novotel New Delhi Aerocity

Terence P. Couples - 30/11/2018 AccorHotels certified review
« Every member of staff were helpful, friendly, knowledgable and professional. »

Right from being picked up from the AirPort to our stay and being taken back to the airport was first class with service second to none.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence, We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards, Tristan Beau de Lomenie Director of Operation LUXE Hotels India General Manager Delegate – Pullman & Novotel New Delhi Aerocity

Suresh M. Business - 30/11/2018 AccorHotels certified review
« EXCELLANT »

A fantastic hotel, very polite and courteous staff, excellent facilities. One of the best hotels to stay in Delhi, especially due to its proximity to the airport. Would definitely keep coming back...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suresh, Thank you for your patronage to AccorHotels. We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. I am delighted that your stay was comfortable and enjoyable with our facilities and services. I will share your comments with my team and I am sure that this feedback will serve as an encouragement to all my team members as we strive to continuously improve the quality of our services. Thank you again for sharing your wonderful experience.We look forward to welcome you back with the best of our services. Best regards, Tristan Beau de Lomenie Director of Operation LUXE Hotels India General Manager Delegate – Pullman & Novotel New Delhi Aerocity

Mr B. Couples - 30/11/2018 AccorHotels certified review
« Mr B. »

Excellent, relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards, Tristan Beau de Lomenie Director of Operation LUXE Hotels India General Manager Delegate – Pullman & Novotel New Delhi Aerocity

Nehal D. Couples - 30/11/2018 AccorHotels certified review
« Great hotel but staff and policies should be more clear »

Hi, My check & & stay was smooth. At the time of check in they offered me a package which was for 3800+ taxes. for couple which included Breakfast plus food credit worth Rs 3000/- & lounge excess for 2 hours. first of all I was not interested in the package as..1) My Dinner & cocktail were already planned as I ws attending a party in your hotel only from 7 PM onwards. 2) Internet on my phone is much better & INFACT was 100% better then your hotel network during my whole stay. 3) Im an Accordplus SIlver tier Member hence I get 50% Discount on what ever I consume. but how ever I was told that I can utilise my food credit & assuming I will get to use for my food & beverages I took the package with lot of hasitant, which I thought was a total waste for me as.. .1) I had lounge access but the same was not updated in system, how ever Manisha at the lounge was very courteous to allow me but she also informed that same was not updated in system. Also i wasnt interested in alcohol or hightea as it was not my area of interest. 2) My Lunch bill after discount of 50% was 2200/- with taxes. Even If I had paid for breakfast, It would have been app 1100/- Including taxed for 2 pax after discount of 50%. so In all I would have paid Rs. 3300/- ( including taxed) where as I paid rs. 4800/- including taxes 3) I was never Informed that I cant use this credit for Cafe pluck where I paid Additional Rs. 551/- Inspite of having Rs. 800/- as excess credit with the package which I took. 4)Over all I feel cheated or fooled at the end of the day where instead of 3300/- I paid 4800/- and inspite of having 800/- credit I had to pay 551/- as Pluck is closed from 3-6 where I cant eat anything. Over all Room & Stay were good. but this Pushing of Meal credit FEEL CHEATED.

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