Hotel - Novotel Nanjing East Suning
Novotel Hotel Novotel Hotel

Novotel Nanjing East Suning Hotel

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4.5/5 172 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Indoor heated pool
  • Buffet Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • NANJING LUKOU INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Table tennis (Paying)

Catering

  • Buffet Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 335 rooms
  • 17 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Printer
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.7/5 AccorHotels Rating Based on 2,705 reviews

Our guest reviews for Novotel Nanjing East Suning

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 172 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Y. W. Business - 05/12/2017
« the hotel itself is good enough »

made a mistake but corrected it as soon as I escalated and I don't see any points going to my account

AccorHotels certified review
Anonymous Business - 28/11/2017

Good stay in this hotel.Nice service and delicious breakfast.Air condition work well and I have good sleep.

AccorHotels certified review
Anonymous Business - 27/11/2017

Room was clean ,internet worked well,breakfast was good

AccorHotels certified review
Anonymous Business - 19/11/2017

Always stay here amazing breakfast nice staff in reception new room and clean.

AccorHotels certified review
Anonymous Business - 12/11/2017
« Fine. »

All good.

TripAdvisor review
Business - 12/11/2017
« Novotal Nanjing East Suning Galaxy is a fantastic place to stay »

This hotel is one of the best I have stayed at in China. The staff is very attentive, and the rooms are very clean. I asked for a fan for my room (since I like it cool) and they supplied me this one. I also was in a Premier room which gave me access to the lounge. I was able to ask in English over email to the hotel if they could please provide some vegetarian options in the evening for me in the lounge and they did a great job. I was impressed with the food and the English version of the China Daily newspaper that they provided for me. They really went out of the way for me. I really appreciate this. Tiffany at the front desk was great, as well as Xandy and Shelia in the lounge. My only suggestion is to have the food in the breakfast buffet served warmed/hot (the fried eggs, although under a warming lamp and not warm). For location, the hotel is right next to Suning, but there is also a Metro just a 3 minute walk away, making it convenient.

Our hotel has responded to the review
Our hotel has responded to the review

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

AccorHotels certified review
Hate Y. H. Business - 02/11/2017
« Miserable »

Room AC never worked. Room at 28C Ordered a hamburger for dinner. they brought me a salad No ironing board in room Ask for no smoking room, in the morning the elevators lobby has ashes and 3 cigarette butts. One type of Chardonnay but you could only get it by the bottle, not by glass. House white wine was too bad to even drink I will never say there again.

AccorHotels certified review
Nan Business - 25/10/2017
« good, breakfast can be improved »

breakfast in lounge is a bit too simple.

AccorHotels certified review
D. K. Business - 25/10/2017
« A beautiful hotel with great pool and service. »

I was expecting a Novotel to be clean, smart, but not particularly special, but this one surprised me. Gorgeous rooms, luxurious lobby, lovely pool, extensive breakfast buffet...just lovely.

AccorHotels certified review
Anonymous Business - 29/09/2017

Excellent stay and good quality

AccorHotels certified review
Anonymous Business - 06/09/2017

good experience stay

AccorHotels certified review
Anonymous Business - 29/08/2017

Excellent stay and nice service

AccorHotels certified review
C. M. Families - 23/08/2017
« A Welcoming and Comfortable place »

My room was great. The staff was friendly and helpful. The only complaint I would have is that the hamburger I ordered at the main restaurant was so horrible I could not eat it. If you offer typical Western food, please make sure your cooks are trained on how to prepare it. Fortunately the wait staff promptly and courteously took it off my bill.

AccorHotels certified review
Anonymous Business - 13/08/2017

Pleasant experience with friendly staff.

AccorHotels certified review
Anonymous Friends - 23/07/2017

Wonderful stay nice service good hotel

AccorHotels certified review
Anonymous Business - 29/06/2017

Excellent Service

AccorHotels certified review
G. R. Business - 26/06/2017
« Nice stay. will recommend it to my friends. »

Clean,comfy,nice.

AccorHotels certified review
Anonymous Business - 19/06/2017

Helpful for for reception and firendness.It was so cool while enter the lobby,Excellent!

AccorHotels certified review
Anonymous Friends - 24/05/2017

staff was so nice. room was clean

AccorHotels certified review
Anonymous Business - 05/05/2017

good

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