Hotel - Novotel Nanjing East Suning
Novotel Hotel Novotel Hotel

Novotel Nanjing East Suning Hotel

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4.5/5 196 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • NANJING LUKOU INTL
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Services for children
    • Babysitting on request
    • Children's Club for 3 to 6 years
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Table tennis (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 10 meeting room(s)
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 335 rooms
  • 17 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Cordless telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Printer
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 3,169 reviews

Our guest reviews for Novotel Nanjing East Suning

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 196 reviews
AccorHotels certified review
Angela Couples - 15/05/2018
« Spacious and relax »

This is a new hotel with good facility. Rooms are clean and big with a balcony. The swimming pool is big too. Staff are friendly and we enjoy the stay. Subway is only 5 minutes walk away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lai Wah Angela N., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Timothy M. Business - 01/05/2018
« Clean & Tidy »

As a corporate hotel of Suning, the hotel offered quality service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam Wah M., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Paul Business - 29/04/2018
« very nice in everyway - very clean and of top quality furnishings »

very nice in every-way - very clean and of top quality furnishings

Our hotel has responded to the review
Our hotel has responded to the review

Dear paul raymond s., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 29/04/2018

very good,nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Clarry N., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Friends - 24/04/2018

This is my third time in NJ, and also the third time stayed with nOVOTEL. Expect for the location, the service is what wins my heart! ! Every time when I want to ask something, it seems he already knew my thoughts before I speak it out! Amazing!Breakfast is nice full of the kinds,wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mao Sheng Z., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Yicheng Y. Couples - 24/04/2018
« very good! »

very quiet and comfortable,the service is so polite,make me and my wife so happy

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的杨先生: 感谢惠赐有关下榻南京玄武苏宁诺富特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 刘雯女士 总经理

AccorHotels certified review
Anonymous Business - 24/04/2018
« good service »

special thanks the canteen manger Miss ..can't remember, while we didn't know where should we go for dinner, she came to us with sweet smile and invite us to go to hotel restaurant, and give discount. later on ,one member received birthday cake at room with big surprise. that's momnet of feeling like at home. so warm and kind. well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bao Li L., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 19/04/2018

Breakfast is delicious ,beautiful swimming pool, nice staff from reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Han Soo K., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Nanjing East Suning

AccorHotels certified review
Ian W. Families - 09/04/2018
« Overall a good stay. »

We had a good stay, rooms are good, food was amazing and staff were helpful. I would like to mention a staff member named Sunny, she was on duty for the buffet dinner and she is an amazing person.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian W., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 30/03/2018

Nice and clean room with kindly staff.Near the subway and so convenient to the downtown.Good care and attention to member guest,excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guo Long L., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Pla S. Business - 28/03/2018
« Staff would have been better. »

The hotel and everything are very nice. The only things I don’t like is staff. They are so unfriendly. Never smile. Very grumpy. Maybe it’s because here are China. Never have a good customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pakapon S., Thank you for taking the time to tell us about your experience at the Novotel Nanjing East Suning. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Jian W. Families - 23/01/2018
« Very nice hotel with friendly staff »

First time in this hotel and very well impressed. Room is very clean, staff is very friendly. A girl called Lena in the lounge on 6th floor was extreamly warm and friendly, and a Mr. Hu in the front desk was also very friendly with high efficiency.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Jian W., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
이. Business - 22/01/2018

very Good

Our hotel has responded to the review
Our hotel has responded to the review

L. Gi Young님께, Novotel Nanjing East Suning 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.

AccorHotels certified review
Z. J. Business - 19/12/2017
« TV too small, breakfast not rich, aircondition too cold »

TV too small, breakfast not rich, aircondition too cold

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的赵先生: 十分感谢您花时间告诉我们有关您在南京玄武苏宁诺富特酒店的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在诺富特,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

AccorHotels certified review
Y. W. Business - 05/12/2017
« the hotel itself is good enough »

made a mistake but corrected it as soon as I escalated and I don't see any points going to my account

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的姚先生, 感谢惠赐有关下榻南京玄武苏宁诺富特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 您的积分已经在您退房后完成,您可以查询您的会员帐户。同时也感谢您的提醒和帮助。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 刘雯女士 驻店经理

AccorHotels certified review
Anonymous Business - 28/11/2017

Good stay in this hotel.Nice service and delicious breakfast.Air condition work well and I have good sleep.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的任先生 感谢惠赐有关下榻南京玄武苏宁诺富特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 刘雯女士 驻店经理 南京玄武苏宁诺富特酒店

AccorHotels certified review
Anonymous Business - 27/11/2017

Room was clean ,internet worked well,breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Smith, We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wendy Liu Resident Manger Novotel Nanjing East Suning

AccorHotels certified review
Anonymous Business - 19/11/2017

Always stay here amazing breakfast nice staff in reception new room and clean.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的于先生: 感谢惠赐有关下榻南京玄武苏宁诺富特酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 刘雯女士 驻店经理 南京玄武苏宁诺富特酒店

AccorHotels certified review
Anonymous Business - 12/11/2017
« Fine. »

All good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert William F., We very much appreciate your comments regarding your stay at the Novotel Nanjing East Suning. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Business - 12/11/2017
« Novotal Nanjing East Suning Galaxy is a fantastic place to stay »

This hotel is one of the best I have stayed at in China. The staff is very attentive, and the rooms are very clean. I asked for a fan for my room (since I like it cool) and they supplied me this one. I also was in a Premier room which gave me access to the lounge. I was able to ask in English over email to the hotel if they could please provide some vegetarian options in the evening for me in the lounge and they did a great job. I was impressed with the food and the English version of the China Daily newspaper that they provided for me. They really went out of the way for me. I really appreciate this. Tiffany at the front desk was great, as well as Xandy and Shelia in the lounge. My only suggestion is to have the food in the breakfast buffet served warmed/hot (the fried eggs, although under a warming lamp and not warm). For location, the hotel is right next to Suning, but there is also a Metro just a 3 minute walk away, making it convenient.

Our hotel has responded to the review
Our hotel has responded to the review

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

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