Hotel - Pullman Wuxi New Lake
Pullman Hotel Pullman Hotel

Pullman Wuxi New Lake Hotel

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4.5/5 233 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • Shoe shine machine  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 404 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Wide work desk
    • Telephone in bathroom
    • Air conditioning with individual remote
    • Satellite and cable television offering a wide range of channels
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,341 reviews

Our guest reviews for Pullman Wuxi New Lake

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 233 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ivy Solo - 17/04/2018
« Relax and comfortable »

It was my second time staying here. I love the atmosphere of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
J. Y. Business - 14/04/2018
« A pleasant stay »

Clean , quiet and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的顾客: 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店的肯定及喜爱,十分开心,我们也很荣幸能伴您度过愉悦的出差旅途。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来,我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 郑栋元 总经理 无锡新湖铂尔曼大酒店

AccorHotels certified review
S. W. S. Business - 03/04/2018
« Comfortable »

Room and swimming pool is nice and I felt comfortable, and the only item I concern is not enough "non-smoking room".

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you S. much for your kind recognition upon our hotel, and it is our great honor to accompany you a nice business trip. Regarding to room problem that you have mentioned, if you are preferring to non-smoking room, please let us know in advance, and we will try our best to arrange the right room for you. Thank you again for sharing your experience, and we sincerely look forward to your next coming. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Sean Families - 03/04/2018
« nice hotel »

close to the lake,good location for park

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to accompany you and your family a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next coming. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Davidd Families - 02/04/2018
« Still Quiet and confortable STAY »

Room and service are still great . The Breakfast is good with a lot of choice All is perefct fro a week end gateway

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon us, and it is our great honor to accompany you and your family a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next coming. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Nigelw Business - 04/03/2018
« Very nice stay »

Very nice hotel, excellent comfortable beds. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Xiao Couples - 21/02/2018
« There was fragrance in room, hate it. »

Nice, except the fragrance in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will share your experience with the Executive Housekeeper to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Min Families - 13/02/2018
« Very impressive! »

In general very impressive stay at this hotel. A call in advance to remind my trip. A warm welcome at the 27 floor check in. Good experience at the execlusive lounge and happy hour. I would specially thank to Ms Jim, from Korea, who is very kind and diligent to serve and help us during all our stay. Happy time at GYM and poor. Quite efficienct when checking out at the 1st floor reception. If there is a minor issue need to improve, I will say the management on the basement parking should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
A. H. Business - 12/02/2018
« Great Hotel. Helpful Staff. Clean, fresh rooms. Good Food. »

An enjoyable stay. Would be happy to return and recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Sean Business - 06/02/2018
« Absolutely will stay again. »

The experience at Pullman Wuxi was magnificent. After a long day of traveling we checked in late and Ray was nice to greet us. The room was quiet and very clean. The bath was warm and soothing. The next morning Pauline greeted me with coffee. It was nice to finally meet her after she helped me to book the room. Her English is great and she’s very knowledgeable about what Pullman has to offer. I experienced the gym and pool daily. It’s presented with only the best service. Clean and useful. One of the staff helped to drape me with a towel as I exited the pool. It was amazing! Between meetings and other work the executive lounge was my retreat. The staff there, Winni, Vita and Jin were always so pleasant to see. The food was delicious and clean, helping me to reenergize and recover. Jin was especially nice as she told me about the other services of the hotel and Accor as a company. Her presence felt good to be around. Finally the day before I left I realized all of my clothes hadn’t been washed in a week and I had an important meeting the following day. Jessie renewed my hopes by helping me use Pullman’s express laundry service. It was fast and very well done. Pullman has the best hotel in Wuxi. The staff are exceptional and optimistic about the future. There’s no better place to stay. I’ll be sure to revisit the next time in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Tony C. Business - 01/02/2018
« Hotel as in room standard & premier lounge are well outstanding. »

Hotel location are near to airport but away from town but taxi & fare are reasonable in china. Reception staffs are friendly, well trained but assigned new trainer as a concierge which not able to provide information for guests. Appreciated for staying at premier floor with higher rates which in turn having late check out. Breakfast foods (Taste) and variety needed lots of improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon us. Meanwhile, I am so sorry that your experience of concierge service and breakfast is not perfect yet. I have shared your comment with our Room Director and F&B Director. Please be assured that we will do more training to our staffs to increase their skill, and will work best to offer more comfortable and enjoyable stay and dining experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Billy B. Y. Business - 26/01/2018
« Super comfortabe »

Very good size suite

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Richard Business - 12/01/2018
« Feel like in home »

Service was good for every time stay in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的顾客: 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店及员工服务的肯定,十分开心,也非常感谢作为会员的您一直以来给予我们的大力支持。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来,我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 郑栋元 总经理 无锡新湖铂尔曼大酒店

AccorHotels certified review
Ryan F. T. Business - 02/01/2018
« Comfortable stay »

The hotel is fresh and excellent. Food is delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Davidd Families - 26/12/2017
« Still perfect getway for quiet week end »

Still perfect getway for quiet week end , in a relaxing environment with proper food and facilities ll is great in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind support as our member, and it is our great honor to accompany you and your family a nice journey. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
S. M. Solo - 19/12/2017
« Clean room, nice employee. »

Thank you for warming greeting n professional service you had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. S., We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Per L. Business - 18/12/2017
« Excelent »

Very good, from check in to executive floor staff, all always very friendly. Makes me always feel welcome back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Per L., We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Anonymous Business - 16/12/2017

It was my 1st time visiting WuXi, and 1st time staying in Pullman brand hotel. After 4 nights staying in pullman new lake at Wuxi, i will never go back to the city of Wuxi, and I will not stay in the pullman again. The stay experience was bad. There was no air conditioning (cool air) in the hotel. It was December, customer could not adjust the temperature lower in the room, and the room temperature was 25.9 C. I had to open the window to get the cool air, but the air quality outside was very bad (pollution), so the whole stay experience was bad. I checked out one day earlier against my original plan. The hotel website shows the hotel building (outside) looked very nice, but the hotel is in the middle of nowhere, only construction surround. Wifi was very bad, limited bandwidth. I could not get online until everyone is sleeping in the early morning, e.g. 2am. During the business conference, I was not able to get onto internet. I don't think this hotel is ready for business conference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophy Ruidan L., Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience of A/C and Wifi did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
C. K. L. B. Business - 26/11/2017

NO fridge in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam Lun C., Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience of facility did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be kindly noticed that we have minibar in each room, maybe it is not obvious enough. In future, if you find this problem, please contact us at any time. We appreciate your sharing your feedback, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

AccorHotels certified review
Fred Business - 20/11/2017
« Comfortable facility, but isolated location »

The hotel facilities are in great condition, and service was generally friendly. The breakfast buffet was quite nice (though they could benefit from a fresh juice bar, like the one at the sister facility in Ho Chi Minh City), and dinner options were decent. The biggest drawback is the hotel's location, in a new business district that almost entirely shuts down at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederic R., We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

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