Hotel - Pullman Wuxi New Lake
Pullman Hotel Pullman Hotel

Pullman Wuxi New Lake Hotel

4.5/5 258 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4 PM
  • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 404 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Wide work desk
    • Telephone in bathroom
    • Air conditioning with individual remote
    • Satellite and cable television offering a wide range of channels
    • Baby bed
    • Pay per view channel(s)
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.5/5 AccorHotels Rating 1,660 reviews

Our guest reviews for Pullman Wuxi New Lake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 258 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Junmo C. Business - 11/09/2018 AccorHotels certified review
« Great »

Comfortable and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Richard Business - 02/09/2018 AccorHotels certified review
« Feel just stay home »

Service was good but difficult to park during working day hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Regarding to parking problem that you have mentioned, we will be more focusing on it to deliver more convenient and enjoyable parking experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Qing S. Families - 31/08/2018 AccorHotels certified review
« cozy family stay close to the grand lake »

Cozy family stay close to the grand lake. Foods in THE BENZAI and LE CHINOIS are tasty and fresh. Clean room under good maintenance. The hospitality and standardized service of the staff, especially from Mr. Austin Xia at front desk, is very helpful during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Khianseng Business - 26/08/2018 TripAdvisor review
« Good homely hotel »

Highly recommended. Staff were friendly and helpful. Kudos to Emily (front desk), Tina and Emma (Chinese restaurant). Make me feel better than home. Please... Keep up the good job! Hope to make another stay again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Steven A. Business - 24/08/2018 AccorHotels certified review
« Mr Steven A. »

Nice staff luxury rooms quiet location

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable member experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Cesar T. Families - 07/08/2018 AccorHotels certified review
« Relaxing in the hot summer »

It was very pleasant with a kind upgrade to a deluxe room, good breakfast and nice and helpful staff. Only the location is a bit remote to use as a base to visit the most interesting spots.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind support to us as our member. Hotel is located in Wuxi Xinwu District, surrounding still needs further development. For any caused inconvenience, please have my sincerest apology. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Anonymous Solo - 06/08/2018 AccorHotels certified review
« Bad experience »

Water from bathroom flow over toilet, lighting switch is loosen, I am not sure is it due to booking through different channel result stay such quality room! Worst experience in Pullman group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Gilfred Couples - 02/08/2018 AccorHotels certified review
« I loved to stay in this hotel . »

I feel peaceful when I stepped into the hotel, staff are friendly and helpful. Manager in the Japanese restaurant cared for guest dining safety and I am very touched. I enjoyed the swim in the 7th storeys since I am a swimmer. Good work, keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

P. Y. Business - 17/07/2018 AccorHotels certified review

I handled the business and stayed at your hotel without any inconvenience by great service of Ye-eun P. GPO. I’m willing to stay at your hotel in next business trip to wuxi. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Billy Y. Business - 15/07/2018 AccorHotels certified review
« Not enough staff on Front on Saturday for check out »

Generally it is a nice hotel with comfortable room and swimming pool. But on a Saturday there is only One staff in the front desk and in fact for the whole lobby!!! Check out is really slow and I almost missed my flight that afternoon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon us. Meanwhile, I am so sorry that your experience of check out is not perfect enough, please have my sincerest apology. I have shared the check out problem with our Front Office Manager. In future, we will arrange more manpower during busy period. Also we will strengthen training to our staffs to increase their work friendliness and efficiency. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Aaron Business - 14/07/2018 AccorHotels certified review
« Overall alright but internet too slows and not convenient »

Rooms and facilities well maintain Room internet Super slow Difficult to access to any other place

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon us. Meanwhile, I am so sorry that your experience of Wifi using hasn't achieved your expectation yet. Regarding to Wifi problem that you have mentioned, I have asked our IT manager to check and fix this problem in your room. In future, we will also strengthen facility checking and maintaining force to avoid its happening again. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Enpei Q. Couples - 14/07/2018 AccorHotels certified review
« Good rooms, but terrible service »

Our experiences were greatly marred by the check out agent, who was extremely unfriendly. She ignored us for over 20 minutes when we checked out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience of check out did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will strengthen training and supervision upon our staffs and we will work best to deliver more professional and enjoyable service experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Callum P. Business - 05/07/2018 AccorHotels certified review
« 3rd stay here. Never had a problem »

Staying on my own on a business trip from England. Staff were all very welcoming - particularly Marceline in the lobby bar and Colin in the breakfast restaurant. The world cup screening in the lobby bar was a nice idea. I will definitely return if I work in Wuxi again. From Callum

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Richard Business - 02/07/2018 AccorHotels certified review
« Feel comfortable »

Good but is hard to park the car during day time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding to parking problem that you have mentioned, I have briefed it to our Security Manager. We will strengthen management to parking and will try best to create more comfortable and easier parking experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Mitchell Z. Families - 23/06/2018 AccorHotels certified review
« Satisfied with the facilities, disappointed at the services »

No one was standing behind the priority check-in desk when I arrived, therefore I had to wait in line with all the non-Platinum-member guests. Unlike other hotels under ACCOR, most of the front-desk employees at this Pullman showed me no sense of hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will try our best to deliver more comfortable and enjoyable member experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

C. Business - 23/06/2018 AccorHotels certified review
« A stay like home »

Good and comfortable. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Ahmet Business - 22/06/2018 AccorHotels certified review
« disappointed »

disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

C. W. K. Business - 19/06/2018 AccorHotels certified review
« A very nice experience that make me to come again. »

It is a very nice hotel though not centrally located, however, the room itself is nice enough for a short stay. It would be better should there be shuttle buses taking to the city centre ans return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Regarding to your suggestion about shuttle bus, we will well consider about it and will work best to improve. Thank you again for sharing your experience, and we sincerely look forward to your next coming. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Davidd Families - 18/06/2018 AccorHotels certified review
« Perfect gateway with family »

Even raining time, we could play outside under cover, we enjouyed swiming pool and food is quite great . Still anoter good week end in wuxi

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you and your family a nice weekend. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next coming. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Nick C. Solo - 14/06/2018 AccorHotels certified review
« one of the best experiences ever among Pullman »

The hotel's decoration looks very nice. Green fields in front of hotel looks amazing. It's one of my best experiences in Executive lounge. Miss Jala Liu really did a great job to let me feel warm and comfortable just like back to home. She helped with all the process throughout my stay. Given me a brief of the landmarks in the city for tourists like me. It's so nice and sweet for what she've done. Special thanks to Jala. The staff's friendly and nice. Thanks to everybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

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