Hotel - Pullman Wuxi New Lake
Pullman Hotel Pullman Hotel

Pullman Wuxi New Lake Hotel

4.5/5 273 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditioning with individual remote
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4 PM
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 404 rooms
  • 245 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Wide work desk
    • Satellite and cable television offering a wide range of channels
    • Air conditioning with individual remote
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Nespresso experience offered
    • Minibar
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,803 reviews

Our guest reviews for Pullman Wuxi New Lake

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 273 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Adamand Business - 26/11/2018 AccorHotels certified review
« very good »

nice room and nice service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Steven S. Business - 21/11/2018 AccorHotels certified review
« Very happy with the service »

The service and professionalism shown by your staff was outstanding and I thank you very much

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Goh C. G. F. Business - 10/11/2018 AccorHotels certified review
« Big hotel with clean rooms »

Breakfast can be improved. Some bathroom ware need changes

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel. Regarding to the suggestions that you have brought out, we will well consider about them. We will also try our best to improve and to deliver more delicious breakfast experience and comfortable stay environment. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

E O. Business - 07/11/2018 AccorHotels certified review
« Nice hotel »

Good check-in experience and pleasant staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Lang L. Business - 21/10/2018 AccorHotels certified review
« One eve business trip »

Good. As expected. Upgraded due to gold membership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is our great honor to have your support as our member for long time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Y. J. Families - 10/10/2018 AccorHotels certified review
« Good service »

the services in restaurant is very good.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的顾客: 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店及员工服务的肯定,十分开心,也非常感谢作为会员的您一直以来给予我们的大力支持。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来,我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您及您家人的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Richard Business - 07/10/2018 AccorHotels certified review
« Feel like home »

Best service

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的顾客: 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店及员工服务的大力肯定,十分开心,也非常感谢作为会员的您一直以来给予我们的大力支持。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来,我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Mel L. Business - 24/09/2018 AccorHotels certified review
« Remote location with limited food service »

Remote location and the hotel do not serve room service as there was a wedding dinner during my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience of dining did not meet your expectations; please allow me to express my sincerest apology. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In future, we will arrange more manpower to busy business. Meanwhile, we will strengthen training to our staffs to deliver more comfortable and enjoyable dining and stay experience. Please again have my apology, we will keep on working hard, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Teresa Business - 18/09/2018 AccorHotels certified review
« Swimming pool »

Swimming pool did not reinforce the safety requirement. When I went swimming there’s a group of boys teenager diving into water and chasing each other in the pool. Disrespecting others swimmers swimming leisure time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience of pool did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will strengthen management to pool and will work best to deliver more relaxing and enjoyable pool experience. Please have my apology, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

V. Business - 17/09/2018 AccorHotels certified review
« Still a long way to go to be a real Pullman property »

Front staff are substandard, food is very Chinese and the breakfast very limited in its choices... room is good, shower has same defect than 100% of Fake international hotels: the water is leaking extensively inside the main bathroom making showering a very dangerous experience: putting a sign saying that the floor is super slippery is not enough, need to work on solutions. Certainly not worth the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding to water leakage problem, we are now checking and fixing in your room. Meanwhile, we will strengthen training to our staffs to deliver more comfortable and enjoyable stay experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Junmo C. Business - 11/09/2018 AccorHotels certified review
« Great »

Comfortable and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Richard Business - 02/09/2018 AccorHotels certified review
« Feel just stay home »

Service was good but difficult to park during working day hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Regarding to parking problem that you have mentioned, we will be more focusing on it to deliver more convenient and enjoyable parking experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Qing S. Families - 31/08/2018 AccorHotels certified review
« cozy family stay close to the grand lake »

Cozy family stay close to the grand lake. Foods in THE BENZAI and LE CHINOIS are tasty and fresh. Clean room under good maintenance. The hospitality and standardized service of the staff, especially from Mr. Austin Xia at front desk, is very helpful during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Khianseng Business - 26/08/2018 TripAdvisor review
« Good homely hotel »

Highly recommended. Staff were friendly and helpful. Kudos to Emily (front desk), Tina and Emma (Chinese restaurant). Make me feel better than home. Please... Keep up the good job! Hope to make another stay again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Steven A. Business - 24/08/2018 AccorHotels certified review
« Mr Steven A. »

Nice staff luxury rooms quiet location

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In future, we will keep on working hard to deliver more comfortable and enjoyable member experience. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Cesar T. Families - 07/08/2018 AccorHotels certified review
« Relaxing in the hot summer »

It was very pleasant with a kind upgrade to a deluxe room, good breakfast and nice and helpful staff. Only the location is a bit remote to use as a base to visit the most interesting spots.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind support to us as our member. Hotel is located in Wuxi Xinwu District, surrounding still needs further development. For any caused inconvenience, please have my sincerest apology. In future, we will keep on working hard to deliver more comfortable and enjoyable stay experience. Thank you again for sharing your experience, and we sincerely look forward to you and your family's next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Anonymous Solo - 06/08/2018 AccorHotels certified review
« Bad experience »

Water from bathroom flow over toilet, lighting switch is loosen, I am not sure is it due to booking through different channel result stay such quality room! Worst experience in Pullman group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Gilfred Couples - 02/08/2018 AccorHotels certified review
« I loved to stay in this hotel . »

I feel peaceful when I stepped into the hotel, staff are friendly and helpful. Manager in the Japanese restaurant cared for guest dining safety and I am very touched. I enjoyed the swim in the 7th storeys since I am a swimmer. Good work, keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

P. Y. Business - 17/07/2018 AccorHotels certified review

I handled the business and stayed at your hotel without any inconvenience by great service of Ye-eun P. GPO. I’m willing to stay at your hotel in next business trip to wuxi. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

Billy Y. Business - 15/07/2018 AccorHotels certified review
« Not enough staff on Front on Saturday for check out »

Generally it is a nice hotel with comfortable room and swimming pool. But on a Saturday there is only One staff in the front desk and in fact for the whole lobby!!! Check out is really slow and I almost missed my flight that afternoon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon us. Meanwhile, I am so sorry that your experience of check out is not perfect enough, please have my sincerest apology. I have shared the check out problem with our Front Office Manager. In future, we will arrange more manpower during busy period. Also we will strengthen training to our staffs to increase their work friendliness and efficiency. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Dongwon Chung General Manager Pullman Wuxi New Lake

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