Pullman Wuxi New Lake Hotel

TripAdvisor rating 4.5/5 282 reviews
Pullman Wuxi New Lake
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Hotel extras

  • Pullman Wuxi New Lake provides different kinds of food.

  • Shanghai is only 45 minutes from Pullman Wuxi New Lake by train

  • Web corner and free WIFI thoughout the hotel

  • Free covered car park facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4 PM
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Wuxi New Lake

No 30 Hefeng Road
Xinwu District
214135
wuxi
china

Tel: +8651085308888

Fax: (+86)51081169999

Contact email

Check-in from 14h00

Check out up to 12h00

  • CENTRAL BUS STATION :   LINE 788 ND COMMUNICATION CENTER

  • By plane

    WUXI INTL AIRPORT At 6km / 3.73 miles

  • By train

    WUXI TRAIN STATION At 5km / 3.11 miles

GPS :31.490813, 120.3631

Our accommodations

Superior Room 1 King Bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Audio docking station
  • Phone(...)

Superior Room with Twin Beds

  • Max. number of persons: x3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Audio docking station
  • Phone(...)

Deluxe Room 1 King Bed

  • Max. number of persons: x3
  • Area: From 55
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Audio docking station
  • Phone(...)

Executive Room 1 King Bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Audio docking station
  • Phone(...)

Executive Room Twin Beds

  • Max. number of persons: x3
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Audio docking station
  • Phone(...)

Superior Suite 1 King Bed

  • Max. number of persons: x3
  • Area: From 85
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Audio docking station
  • Phone(...)

Deluxe Suite 1 King Bed

  • Max. number of persons: x3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

Our restaurants and bars

LA CUISINE

Type of cuisine: International

La Cuisine offers all day dining in a refined setting. It features a comprehensive East meets West a la carte menu showcasing our open kitchen and an international buffet. The main highlights are seafood grilled items Asian cuisine and deserts.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS CHINESE RESTAURANT

Type of cuisine: Regional

Our seasonal menu prepared with the finest ingredients and dishes of Jiangsu province and Cantonese cuisine in a contemporary décor including 23 private rooms and one dining hall.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BANZAI

Type of cuisine: Japanese

The styled on a Japanese Teppanyaki and fusion Japanese food will be the hotels signature restaurant.The A La Carter provides a unique dining experience offering a mixture of Japan and Asian style meats and seafood dishes.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AQUA LOUNGE

Photo non contractuelle / Strictly non binding

Aque provide high-tea in a beautiful and quiet ebvironment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,069 m²

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 720 people

Find out more
Pullman Wuxi New Lake Meeting Room

Our guest reviews for
Pullman Wuxi New Lake

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

2,006 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

282 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Used to stay while In Wuxi

Customer review rating 4.5/5

Richard Business - 13/05/2019 AccorHotels certified review

Friendly but points and stay was not accumulated to my membership card

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Quiet getaways with good services

Customer review rating 4.5/5

Davidd Couples - 04/05/2019 AccorHotels certified review

Great welcome, Room very quiet as per request, breakfast and lounge great . i enjoyed my 2 realxing days

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Mr

Customer review rating 4.5/5

Razmick P. Business - 26/04/2019 AccorHotels certified review

Room was ordinary and breakfast was ordinary too for westerners.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Vocation Trip

Customer review rating 4.5/5

W. Friends - 24/04/2019 AccorHotels certified review

Overall very good experience with the hotel accommodation, although is not convenient for the attractions, but good service for the hotel staffs. Will go back and stay again.

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Very nice room and interior

Customer review rating 4.5/5

Anonymous Business - 20/04/2019 AccorHotels certified review

Service was good while seeing guest lining up for check in and out

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

superb

Customer review rating 4.5/5

Per L. Business - 15/04/2019 AccorHotels certified review

As always very pleasant, nice staff at all levels

Dear guest, We very much appreciate your comments regarding your recent stay at Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Good

Customer review rating 4.5/5

Ken B. Business - 01/04/2019 AccorHotels certified review

Good and comfortable

Dear guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Used to stay

Customer review rating 4.5/5

Richard Business - 04/03/2019 AccorHotels certified review

Comfortable.

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。听到您对我们工作的肯定,十分开心,也非常感谢您一直以来的支持。 我会将您的反馈与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Spring festival trip

Customer review rating 4.5/5

Chloe W. Families - 09/02/2019 AccorHotels certified review

5 nights stay during spring festival, I can feel the difference between day and day

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。很荣幸能得到您对我们工作的肯定,也非常感谢您对我们一直以来的大力支持。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您和您家人的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店
Customer review rating 4.5/5

C. Business - 02/02/2019 AccorHotels certified review

it was in general satisfied. cleaning in hiding place I.e. bath surranding was neglected.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Wuxi New Lake. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Very good experience

Customer review rating 4.5/5

Zhiwei C. Business - 28/01/2019 AccorHotels certified review

Food is very good.

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。很荣幸得到您的肯定,也很荣幸能伴您度过愉悦的出差旅途。 我会将您的反馈与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地期待您的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

the facilities is not so good, but some services can differentiate from other hotels

Customer review rating 4.5/5

Rose Business - 22/01/2019 AccorHotels certified review

Facility in room is not in good condition, e.g. the holder of lamp cannot be fixed. The bar is closed too early at 10:00pm, therefore there is no place for networking. But some service concept is nice, e.g. the complimentary herbal tea for evening greeting is warm for guest and can really differentiate from other hotels.

尊敬的宾客: 十分感谢您花时间告诉我们有关您在无锡新湖铂尔曼大酒店的体验。首先,感谢您对我们酒店服务的肯定,但也很遗憾,客房设施未能达到您的期望,请允许我向您表达我最诚挚的歉意。我已将您的反馈告知相关部门负责人。 在铂尔曼,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

good

Customer review rating 4.5/5

Fmeng Couples - 16/01/2019 AccorHotels certified review

good

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。我们非常荣幸地听到您对我们给予肯定,也感谢您一直以来的大力支持。 您的满意和支持是我们不断进步的动力,得到您的肯定,我们倍感荣幸。我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您和您家人的再次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Used to stay hotel in Wuxi

Customer review rating 4.5/5

Richard Business - 14/01/2019 AccorHotels certified review

Friendly and professional service

尊敬的宾客: 感谢惠赐有关下榻无锡新湖铂尔曼大酒店的宝贵意见。我们非常荣幸地听到您对我们给予肯定,也感谢您一直以来的大力支持。 您的满意和支持是我们不断进步的动力,得到您的肯定,我们倍感荣幸。我们也将再接再厉,努力打造更愉悦、舒适的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Perfect Hotel for relax

Customer review rating 4.5/5

Davidd Families - 01/01/2019 AccorHotels certified review

Relax ,organised , quality of food , still one of the bestaround

Dear Guest, We very much appreciate your comments regarding your recent stay at the Pullman Wuxi New Lake. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that your feedback will be an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jammy Zhang General Manger Pullman Wuxi New Lake
Customer review rating 4.5/5

David Business - 21/12/2018 AccorHotels certified review

Clean and comfort

尊敬的顾客: 感谢惠赐有关下榻 Pullman Wuxi New Lake 的宝贵意见。听到您对我们酒店的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。接下来,我们将继续努力,全力打造更愉悦、温馨的餐饮及入住体验。 再次感谢您与我们分享您的体验,我们真诚地期待您的下一次光临。 谨启 张子翀 总经理 无锡新湖铂尔曼大酒店

Everything is perfect except the bathtub

Customer review rating 4.5/5

Wenkai W. Business - 19/12/2018 AccorHotels certified review

you have big room, international tv program, perfect food and great gym. I was going to take a bath in the bathtub one night , when I turn on the tap, oh, the water is yellow! after 10 mins, it still yellow..... so I turn off it and give up, just have a shower.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. First of all, thank you so much for your kind recognition upon us. Meanwhile, I am so sorry that your experience of facility using is not perfect enough, please have my sincerest apology. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

very good

Customer review rating 4.5/5

Adamand Business - 26/11/2018 AccorHotels certified review

nice room and nice service

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to have your always support as our member. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Very happy with the service

Customer review rating 4.5/5

Steven S. Business - 21/11/2018 AccorHotels certified review

The service and professionalism shown by your staff was outstanding and I thank you very much

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel and staff service, and it is our great honor to accompany you a nice business trip. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake

Big hotel with clean rooms

Customer review rating 4.5/5

Goh C. G. F. Business - 10/11/2018 AccorHotels certified review

Breakfast can be improved. Some bathroom ware need changes

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Wuxi New Lake. Thank you so much for your kind recognition upon our hotel. Regarding to the suggestions that you have brought out, we will well consider about them. We will also try our best to improve and to deliver more delicious breakfast experience and comfortable stay environment. Thank you again for sharing your experience, and we sincerely look forward to your next stay. Sincerely, Jammy Zhang General Manager Pullman Wuxi New Lake
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