ibis Bali Kuta Hotel 3 stars

TripAdvisor rating 4.0/5 487 reviews
ibis Bali Kuta
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • 15 min from Bali International Airport

  • Easy access to many famous tourist-attracting destinations

  • Free parking space in the hotel's basement

  • Complimentary WiFi in the whole hotel area

  • 24-hours room service & front desk service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotelPaying
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Bali Kuta

Jl Raya Kuta No 77
Kuta, Bali
80361
kuta
indonesia

Tel: +62361756500

Fax: (+62)361/756200

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI AIRPORT At 2.3km / 1.43 miles - Shuttle paying

  • By plane

    NGURAH RAI AIRPORT At 6km / 3.73 miles - Shuttle paying

  • By boat

    BENOA HARBOR At 15km / 9.32 miles

GPS :-8.74109, 115.17874

Our accommodations

At ibis, we do everything to make sure you feel at home and sleep like a baby. Spacious, welcoming and modern rooms, comfortable bedding, bathroom or services equipment. The ibis room has everything, that's for sure.

Standard 1 Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Standard Twin Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities

Our restaurants and bars

RENDEZ-VOUS

Type of cuisine: International

The pleasure of good food, à la carte. Mealtimes throughout your stay means the chance to discover the culinary wonders of our ibis restaurants, ready to welcome you 7 days a week, 365 days a year, open from at least 7 to 10.30PM every night.

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 153

  • Maximum capacity: 255 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
ibis Bali Kuta

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,367 reviews

tripadvisor

TripAdvisor Rating 4.0/5

487 reviews

Very short visit to stay at Ibis Kuta Bali

TripAdvisor rating 4.0/5

Budijanto W Business - 12/10/2019 TripAdvisor review

This is my first visit to Ibis Kuta Bali. I do like the location. Thank you to Ms. Feby at front desk. I feel very welcome during my stay. Unfortunately, I just a few hour in this hotel before leaving to the airport at midnight.

It was a pleasant experience.

Customer review rating 4.1/5

Barry Solo - 25/09/2019 AccorHotels review

1. The ceiling at the entrance of my room was dripping water, but other than that the room was comfortable. 2. The food were fine, but what I enjoyed mostly were the outdoor breakfast area. The area was secluded but it didn't feel confined, with excellent greeneries, and surrounded by ponds with living fish in it. 3. The staffs were polite.

Dear dr. Barry, Our appreciation for the time you have spare during share this happy stay experience. Glad to read that you were enjoying your overall stay experience especially related with the ambiance of our outside restaurant, the food and the team hospitality although there was a small inconvenience thing related with leakage selling that just happened during your arrival team. However, as informed to our team we have done in taking immediate corrective actions related with this issue. Therefore, we do hope that we will have another chance in serving you with another pleasant stay with us. Feel free o let us know should you have further queries of your future stay. Regards, Priyatna Widjajasoekma

Room too dark and noisy.

TripAdvisor rating 4.0/5

teofangyenn Business - 09/09/2019 TripAdvisor review

Room too dark and very noisy. I have make online booking and payment through website but the front desk staff told me that I dint make payment when I want to check out. They requested to make payment thru card again. hopefully not double charged.

Dear Teofangyenn, At first we would like to thank you for choosing ibis Bali Kuta as your accommodation. Regretfully in knowing that your stay was not as expected. It has come to our concern related with the room which all the facilities and the description fully describe in our official website also the noise which may created from other guest which beyond our control. Regret that it was disappoint all of your stay experience. For the payment, if you book through wwww.accorhotels.com, indeed you need to secure the bookings by putting guaranteed payment. However, we can be sure it was not charged yet. We only could proceed the payment after you are arriving at the hotel and show the validated card. It will be very helpful if you could advise us in detail for your reservation undername and the period of stay so we could do investigate properly. However, we do hope that we will have another chance in serving you better at your future visit. Feel free to let us know should you have further queries. Regards, Priyatna Widjajasoekma

Kuta transit

TripAdvisor rating 4.0/5

NA N Couples - 18/08/2019 TripAdvisor review

Stayed at Ibis Kuta as a transit as we arrived late afternoon. The hotel reception took extra effort to arrange the airport shuttle transfer thought I did not book earlier, this is much appreciated as the airport shuttle saved a lot of hassle. Overall the stay at hotel was O.K. the hotel is showing it's age a bit but otherwise it's located close to airport and convenient for our onward journey. In the middle of the early morning there was leakage from the air conditioning which resulted in a little puddle of water (disturbed our sleep) Breakfast is basic. Otherwise OK hotel.

Dear NA N, Thank you for the time you have spare during share this stay experience. Glad to know that you were still enjoying your stay even it was only a transit stay. It was our pleasure in arranging your transport transfer and ensuring your pleasant stay. It has come to our concern regarding the leakage in your room. We do believe it was far away from our standard and regret that we could not get the report at that time so we could solved it quickly. We will taking immediate corrective actions related with this. Hopefully we could have another chance in welcoming you back and ensuring your stay as pleasant as your previous stay or even better. Therefore, feel free to drop us your further queries of your future visit. Regards, Priyatna Widjajasoekma

Prebooked pick up service didn't pick us up

TripAdvisor rating 4.0/5

El_Cacique13 Couples - 22/07/2019 TripAdvisor review

The hotel itself is a basic hotel but cannot really be compared with a lot of IBIS in Europe or Australia. The overall impression is that a renovation is overdue. You can see marks and signs of wear everywhere. The room itself was clean but again, you can see the age. The breakfast buffet was nice with a lot of Asian options like fried rice, fried noodles, congee and so on. If you are looking for western breakfast, the only choice is toast with jam. The breakfast selection shows clearly that most of the guests aren’t Aussies or Europeans. Overall, I would have given the Hotel a 4-star rating but they really messed up our pre-booked pickup. We have pre-booked a pickup service from Denpasar Airport to the hotel as offered by IBIS. After our arrival at the airport we checked the signs of all the drivers twice, but we couldn’t find a driver with our names or IBIS Kuta on it. After we waited 30 Minutes (during the 30 minutes we checked every 10 minutes if the driver rocked up) we called the hotel. The receptionist apologised and promised to check with the driver but also confirmed that the driver is already at the airport and advised us to wait next to the visitor information. We waited another 20 Minutes and still no one came to pick us up. In the end we called the hotel again, because no one had shown up after more than 50 minutes. They told us again that they will check, but because we were tired of waiting and it was already past midnight, we told them to cancel the pickup and got a cab to the hotel. (Which was by the way more than twice as expensive than the pre-booked transfer. The price was one of the main reasons why we booked the transfer. Avoid the Bali taxi mafia). The receptionist apologised during the check in but that’s it. This is not the service I expect from an international chain. I stayed a lot in hotels from the Accor group in the last two years (mainly in Australia) and almost every time the service was great. Maybe therefore I’m even more disappointed with the service from the IBIS Kuta. Overall, I need to say that my experience with the IBIS Kuta was pretty bad. It’s not the fact that the pickup service wasn’t at the airport. Errors can happen, everyone is human. It’s more how the situation was handled is disappointing (saying that the driver is there, when after 50 minutes there clearly is no driver there and it was always us that had to call and check). Several “I’m sorry” is just not enough.

Dear El_Cacique13, Thank you for taking the time to tell us about your experience at the ibis Bali Kuta. I am sorry that your experience did not meet your expectations especially related with the missed-pick up which we believe it was far away from our standard. Please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

Too many trainees with no supervisors

TripAdvisor rating 4.0/5

marchtzy2018 Couples - 20/07/2019 TripAdvisor review

Arrived with no help for luggage or even warm welcome greeting. Understand that there are trainees with their badges so it is alright if their product knowledge is bad. However the manager / colleague don't even know what is the FNB discount or even Bali tourist spots. For example, when asked about Bali Ubud swing transport option because we heard that it is a restricted area. She said she did not know if it is a restricted area but gave us the brochure for transport. One way was 450000rupiah. When asked how about coming back she said it was a external vendor they call so she do not know how. So my question to the management is if the locals are not even sure how to get around much less the tourists. And this is even more a big issue as you do not seem ti have a concierge. Maybe not all will know but i believe she could have tried to help us find out .. We wanted to change small notes because gojek/taxi rarely have change for 100k. Understand it is a huge note but she told the trainee rudely to only let us change 2 50k notes. If we don't want it then don't take it. But meanwhile , they were holding a huge bundle of notes right in front of us. I work for the hotel front desk too so I know we need change and we can't change all but even 5 of 20k would be more helpful than 50k. We asked if 1 50k 2 20k 1 10k. And she said no. We don't have. That was absurb. Fnb team was good service though and food was delicious. Room wise is like every other IBIS hotels. All is all we understand it is a budget hotel so not much to expect for luxury service. But the minimum training should be product knowledge of what your hotel offers and the area information especially for famous tourists spots..

Dear marchtzy2018, At first we would like to thank you for choosing ibis Bali Kuta as your accommodation. Regretfully in knowing that your stay experience nit as expected. We d believe what you have experienced especially related with the missed-communication through our front desk team is far away from our standard. We have taking immediate corrective actions related with this. To prevent the same issue not occurs again in the future. Therefore, we do hope that we could have another chance in serving you better in your future trip. Feel free to let us know should you have future stay plan with us. Regards, Priyatna Widjajasoekma

My stay was flawless and very efficient hotel.

Customer review rating 4.1/5

Carmencita C. Solo - 12/07/2019 AccorHotels review

Thank you Ibis Kuta for making my stay in Bali more memorable. From the time I was picked up from the airport until I checked out my requests was always granted. It was such a pleasure to be hosted by you.

Dear Carmencita C., We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Great

Customer review rating 4.1/5

Andi S. Business - 11/07/2019 AccorHotels review

Thank you for local touch serve

Dear Andi S., At first we would like to thank you for sparing your time in sharing this stay experience. Very glad in knowing that your stay was memorable and enjoyable. Therefore, we do hope that your will have no hesitation in returning back and staying with us once again. We will be more than happy in arranging another enjoyable and memorable stay for you in your future visit. Regards, Priyatna Widjajasoekma

good

Customer review rating 4.1/5

Everico Solo - 04/07/2019 AccorHotels review

No problem...evertying is ok

Dear Everico, We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Close to from the airport

Customer review rating 4.1/5

Sardi S. Business - 20/06/2019 AccorHotels review

enjoying

Dear Sardi S., We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

Nice Hotel

Customer review rating 4.1/5

Ritchie Solo - 18/06/2019 AccorHotels review

Room is spacious enough and comfort. location is superb. very near to airport, but still lots of food and shop surrounding.

Dear ritchie, Our appreciation for the time you have taken during share this excellent stay experience with us. Very glad in knowing that you were enjoying our strategic location which indeed makes you easily reach many attraction places that famous in Kuta. It will be another pleasure for us in having you here once again. Therefore, feel free to let us know should you have any plan in staying with us once again in your future trip. Looking forward in welcoming you back at the soonest. Regards, Priyatna Widjajasoekma

Below my expectation

Customer review rating 4.1/5

Wichayakorn Friends - 25/05/2019 AccorHotels review

Below the standard of ibis i ve ever experience

Dear Wichayakorn, Thank you for taking your time in sharing this stay experience. Regretfully in knowing that your stay was not as expected. It has come to our attention regarding your concern related with the breakfast and location. For the location, we do believe that our description for location in the website has been mentioned clearly. Should it was not met with your requirement we do regret. Regret also that we did not receive your input related with the breakfast refill on the day it was happen as we believe it was far away fro our standard. However, we will take immediate corrective actions related with this. We will take your input as our primary concern to avoiding the same issue occurs again in the future. Feel free to let us know should you have further plan in staying with us once again. We will be more than happy in having another chance of serving you better. Regards, Priyatna Widjajasoekma

Ibis Kuta Bali Hotel is perfect for us, wonder? want to have same experience?

Customer review rating 4.1/5

Bambang I. Couples - 15/05/2019 AccorHotels review

Good location, nice room, clean, fresh smell, no mosquito, and very compotitive rate. Always stay at Ibis Kuta Bali whenever we come to Denpasar Bali. Thanks for your services.

Dear Bambang I., We very much appreciate your comments regarding your frequent stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna WIdjajasoekma

Low maintenance

Customer review rating 4.1/5

Katia Couples - 14/05/2019 AccorHotels review

Very cheap hotel with a very basic room. It was only ok as the room was nothing special with a missing wardrobe , two people couldn't fit all their clothes. The wall needed of paint. The bathroom wasn't in a best condition, some maintenance works needed. Althoug the room was always clean, the feeling inside wasn't great. The continantal breakfast was pretty Asian style The hall wasn't bad The reception and manager were very helpfully. I've been in other Ibis hotel and this one wasn't the good one. Maintenance works needed

Dear Katia, Thank you for taking the time to tell us about your experience at the ibis Bali Kuta. I am sorry that your experience did not meet your expectations as some points mentioned. Please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Priyatna Widjajasoekma

Poor maintenance

TripAdvisor rating 4.0/5

Subhendu D Business - 12/05/2019 TripAdvisor review

Except location, nothing was great. Had to change room after first night as water was leaking in toilet. In room-2 even slipper were not available, the main door use to get jam, and handle was broken.

Dear Subhendu D, Thank you for the time you have taken during share this stay experience. Regretfully in knowing that your stay was not as expected. It has come to our concern for the leaking which is out of our capability to control as before you checking in our team has been checking it and there is no leaking yet. For the slippers, we are contributing at our "love the earth" program called acting here. Therefore we will only provides slippers as requested. We will do check regarding the jammed of the door. Regret that we did not have the report during your stay so we could doing immediate repair. However, we do hope that we will will have another chance in serving you better at your future stay. Feel free to drop us your further queries directly. Regards, Priyatna Widjajasoekma

I will definitely stay at Ibis Bali Kuta again!

TripAdvisor rating 4.0/5

Resort10684622149 Business - 09/05/2019 TripAdvisor review

I had a great experience at Bali Kuta during my stay over two nights. Front staff were friendly and efficient. After solid sleep in a firm bed I had one of the best breakfast buffets ever in Indonesia. The coffee was perfect and the choice of fresh tropical fruit juices , including guava was also very special. The room was clean and the small questions I had about it were answered smoothly. The transfer back to the airport organised by Ibis was completed with Wayan, who was very safe and friendly driver. Wayan also taught me quite a few very interesting things about the local culture. Terima kasih, Sampai ketemu lagi!

Dear Resort10684622149, Our appreciation for the time you have taken during share this stay experience. Glad in knowing that you were impressed by our team, our room and the breakfast that we served. It will always be our pleasure in knowing that our guest happy and having unforgettable moment with us. We will share your compliment especially to the name mentioned. Hopefully we could have another chance in serving you with another pleasant stay. feel free to let us know should you have further queries. Regards, Priyatna Widjajasoekma

Good.

Customer review rating 4.1/5

Adarsh Couples - 16/03/2019 AccorHotels review

Hi, Good room and professional staff . Since a lot of indian travellers stay at your hotel .good veg breakfast will bring a smile on the face of indian travellers.

Dear Adarsh, At first we would like to thank you for choosing ibis Bali Kuta as your accommodation. Glad to know that you were impressed by our nice room and the team. We have noted for your input to be our reference in taking improvement action in the future. Hopefully we could have another chance in serving you with another pleasant stay or even better in your future trip. Regards, Priyatna Widjajasoekma

dirty

Customer review rating 4.1/5

Anonymous Business - 13/03/2019 AccorHotels review

dirty

Dear Valuable Guest, Thank you for taking your time in sharing this stay experience. Glad to read that you were enjoying your overall stay experience with us. Therefore we do hope for having another chance of serving you with another pleasant stay experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

It was great experience at IBIS and had fun and nice stay

Customer review rating 4.1/5

Jackie P. Couples - 06/03/2019 AccorHotels review

The response of everyone was good and facilities were also great. In unknown country, we had great experience and it was restful stay.

Dear Jackie P., We very much appreciate your comments regarding your stay at the ibis Bali Kuta. It is always a pleasure to receive positive feedback. I will share your comments with our team. Surely that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Priyatna Widjajasoekma

comfortable

Customer review rating 4.1/5

Gunavathi Families - 01/03/2019 AccorHotels review

perfectly comfortable bed, welcome drinks and staff were knowledgeable

Dear Gunavathi, Thank you for sharing this happy stay experience with us. Glad to read that you were enjoying our well-being at the best price service.Very glad in knowing that you were impressed with our team services. Therefore, we do hope that you will have no hesitation of returning back and staying with us once again with another pleasant stay. Feel free to drop us your further queries. Regards, Priyatna Widjajasoekma
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