Hotel - ibis Santiago Estacion Central
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Estacion Central Hotel

3.5/5 2,192 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Dog up to 33 lb (15 kg) permitted.
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Ironing room
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

  • 132 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 7,682 reviews

Our guest reviews for ibis Santiago Estacion Central

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,192 reviews
German C. Families - 03/01/2019 AccorHotels certified review
« Very Relaxing »

Very relaxing and comfortable, everything perfect except for the water being shut off at night which caused me to change some of my plans.

L. Couples - 02/01/2019 AccorHotels certified review
« Good convenient location »

Comfortable basic rooms, good location to be able to catch the bus. Breakfast in the morning is not recommended.

Jonathan Solo - 26/12/2018 AccorHotels certified review
« A safe haven near the station »

As I was arriving by train I booked this hotel for one night. It’s not the best part of town and so it was good to feel in a safe and comfortable environment and the room and bathroom were fine. The restaurant has a limited Italian menu but was quite adequate. The staff were helpful.

Judith Solo - 21/12/2018 AccorHotels certified review
« Your front desk employees were visible, friendly and responsive. »

As above, plus your location near Estavion Central was significant for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith P.. We very much appreciate your comments regarding your stay at the ibis Santiago Estacion Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gary K. Solo - 14/12/2018 AccorHotels certified review
« Mr Gary K. »

MY STAY WAS VERY SATISFACTORY, THE HOTEL WAS VERY CLEAN , BREAKFAST WAS VERY NICE ALSO

Carol Friends - 30/11/2018 AccorHotels certified review
« Great option for Budget Travelers »

I always stay here when I’m in Santiago. The hotel is in a strategic place, not the best neighborhood but always feel protected a lot of police patrolling around. You can take TurBus airport bus to the main Alameda Bus Terminal where the Hotel is located at. Right there also you have the Metro Linea one Univerdidad de Santiago stop, all in less than a block walking distance. Room is basic. This time I went with a friend got a room with two beds although I was under the impression was going to be two double beds we got two tiny single beds. Rooms are small, again this a good option to sleep and eat before you go explore. I went for a day trip to Viña, Isla Mocha, Pirque (vinery) all by inter urban bus and metro (FYI metro doesn’t run all night). Hotel has a luggage room free of charge in case you have a night flight. The terminal has showers on the third floor so you can shower and go straight to the airport to catch your flight, no need to spend an extra hotel night. You also have a supermarket two blocks away if you want to buy wine to bring back home. Make sure breakfast is included on your rate. Breakfast has good food options and this time I felt it was better than back in July. Hotel stuff is very friendly and accommodating, the ladies running the breakfast counter where very polite and helpful as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol V., We very much appreciate your comments regarding your last stay at the ibis Santiago Estación Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricio Henríquez Trainee Gerencial ibis Santiago Estación Central

Esteban Couples - 07/11/2018 AccorHotels certified review
« Super »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esteban, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mayra Lopez Duty on Manager Ibis Estación Central

Business - 23/10/2018 TripAdvisor review
« It is necessary more cortesy »

In my point of view accor hotels need to review its police. I ask for early check in and this means have nothing because I had to beg for this requirement. In my point of view this was terrible. I stayed many times in accor hotels and I request early check in twice. One time in Berlin and other in Santiago. The twice I receive a bad service. Now I decide that when I make a reservation accor hotels is not in the first option.

Mario C. I. Families - 20/10/2018 AccorHotels certified review
« Satisfied »

This is the third time I stay on your hotel everything is good with the services your providing. The only thing ,on my last visit we noticed. Someone got robbed. From the cafeteria while we were having breakfast. Should more careful with that and put more security guard. Other than the incident. The service is great!

Jonathon T. Friends - 15/10/2018 AccorHotels certified review
« Ok experience but will not stay there again. »

The room was small but ok and away from others including the elevator traffic at the end of the hallway. The room may have been budget but there was no information about the hotel, it’s location or how to get to and from anywhere for those guests new to Santiago. Communication was difficult as not any of the staff spoke English. So we felt quite isolated and afraid to ask for anything at reception because it was so tiring and challenging to get any answers. There was no facility available to make hot drinks or store cold drinks or food. So we went out to buy food and drinks when we needed to. The in room safe was faulty and so we carried all our documents passports etc with us every time we left the room. Check in and check out was swift but again no communication.

Cesar O. Families - 13/10/2018 AccorHotels certified review
« Simple and comfortable. Poor WiFi/internet service. »

It was comfortable and simple as every Ibis Hotel that I've stayed before. However, WiFi service was almost impossible to use.

Valerya R. S. Friends - 12/10/2018 AccorHotels certified review
« hospitaleiro »

Agradável estadia.

Luis M. Couples - 08/10/2018 AccorHotels certified review
« Fast and reliable »

Only stayed for 8h, everything was as expected

Marthoka Families - 05/10/2018 AccorHotels certified review
« bad service, terrible stay »

from the beggining the checkin was long... there were problem with the machine, but the recepcionist would not say anything, just for us to wait. She could not give any information. It take more then 30minutes.And to close the night, the fire alarm played 2 times in that night - at the 1st ime, I called the reception and no answer, so I wolked down the stairs believing it was a real alarm, but then someone come and said it was a problem the alarm - it took at least 5minutes... the second time, we do not even borther... a real case of not caring with the customer.I changed to another hotel because of that!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martha M., Thank you for taking the time to tell us about your experience at the ibis Santiago Estacion Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayra Lopez Sub-gerente Ibis Estación Central

George F. Couples - 15/09/2018 AccorHotels certified review
« A truly nice experience... »

Very friendly staff....everything clean....love the location..

Beatriz D. C. B. Couples - 27/08/2018 AccorHotels certified review
« Amazing stay! »

Everything was perfect!

Claudio Business - 14/08/2018 AccorHotels certified review
« Fair »

There was some mbient noise that bothered me for several hours at night.

Anonymous Business - 03/08/2018 AccorHotels certified review
« Contento »

Agradable

Anonymous Families - 31/07/2018 AccorHotels certified review
« Agradable »

Agradable, expedito, cordial

Rebecca K. Couples - 26/07/2018 AccorHotels certified review
« Perfect for the night. »

Easy check in, clean, friendly staff

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