Hotel - ibis Santiago Estacion Central
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Santiago Estacion Central Hotel

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3.5/5 2,098 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Laundry
    • Ironing room
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 132 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • RJ 11 outlet
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 6,235 reviews

Our guest reviews for ibis Santiago Estacion Central

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 2,098 reviews
AccorHotels certified review
Mary Business - 09/02/2018
« 10 nights 10 problems »

1. One night the air conditioner went out after I went to sleep and made a terrible clacking noise 2. A different night in a different room the air conditioner started dripping and made a puddle on the floor, as result I had to change rooms and they brought me a new key and didn't offer to help me move 3. Fish dinner arrived ice cold and dried up to table 4. Watermelon at breakfast bar was at least 2 days old and mealy and mushy 5. Shower floor during one stay was filthy and brown with grime 6. another night the fire alarm went off and everyone came out in the hall - the front desk DID NOT answer the phone after lengthy attempts. finally I had to get dressed and go down the stairs to see if the hotel was on fire and was told the problem was in the kitchen and they didn't know why the alarm went off in the 4th floor 7. The front desk is understaffed and the phone is rarely answered within 5 minutes. Finally a recording comes on and says "This buzón is full" or something like that. 8. This hotel has gone downhill since I started going some years ago. It is sad - even the towels are looking very shabby. 9. My reservations made during a "special internet offer" were not recorded at the location and the prices I reserved with couldn't be respected. 10. I can no longer trust the restaurant and am searching for a new hotel in the area.

AccorHotels certified review
Soledad M. Couples - 08/02/2018
« Agradable »

Habitación agradable

TripAdvisor review
Couples - 31/01/2018
« good location and friendly staff »

young lady at front desk who spoke English went out her way to help and was very friendly. restaurant staff also helpful bus terminal was next door, which was excellent, as we used the buses to the airport and to vina del marl times to visit vina del mar and also to the airport

AccorHotels certified review
Lemarcfrommarseille Couples - 24/01/2018
« Less than the usual Ibis »

The bed were too soft and the breakfast very poor.

AccorHotels certified review
David Friends - 20/01/2018
« Pleasent »

Employees were nice. Room was clean. Food was good.

AccorHotels certified review
Howard S. Solo - 16/01/2018
« Very comfortable and convenient »

very happy and suited my needs. central location very convenient.

TripAdvisor review
Family - 04/01/2018
« Great value and location »

We stayed in this hotel many times during our travel in Chile. We loved the location next to the bus stations. Hotel staff are friendly and helpful. The price was great! Definitely will stay there again.

AccorHotels certified review
Irmi S. Solo - 01/01/2018
« Ms »

Very efficient, friendly staff with good english; clean and great location.

AccorHotels certified review
Constanza Business - 26/12/2017
« satisfecha »

satisfactoria

AccorHotels certified review
Matheus N. Solo - 26/12/2017
« Simpatia »

Nothing to declare. Great service.

AccorHotels certified review
Keota Couples - 25/12/2017
« Unfriendly »

Room was ok but bathroom was not cleaned. Soap was still left from previous customer. Noisey. Unfriendly front desk. Congested streets outside. Breakfast horrible. Outdated outlets could not charge phones. Will never return to hotel nor Chile. Overall bad experiance and ridiculously expensive.

AccorHotels certified review
Dl Families - 20/12/2017
« Just the place we needed! »

It was wonderful to arrive at this hotel after 24 hours in the air and in airports. The beds were clean and firm. Hot water in the shower was so needed. We had a wonderful breakfast before crossing the street to catch a bus to Argentina. Excellent location. Very friendly staff. We plan to stay here again when we leave Argentina.

AccorHotels certified review
Shirli Solo - 19/12/2017
« i can always rely on IBIS to provide what i need »

IBIS station hotel Santiago provided me with everything necessary to have a comfortable, secure and enjoyable stay.

AccorHotels certified review
Karla V. Business - 18/12/2017
« Clean and comfortable »

Immediate availability and good service, excellent breakfast

AccorHotels certified review
Dr. R. B. Business - 18/12/2017
« necessary but unpleasant »

I have stay before in the hotel and it is always the same. The price is competitive but there are some points to improve. For example the room have not the remote control of the air cooler and when I call the reception several times nobody answer the quality of the breakfast is very low. There are a big sign in the front of the reception and says "Kitchen 24 hrs open" I arrive from my job like 1 am of course the kitchen was close.....so in summary there still plenty of room to improvement ....

AccorHotels certified review
Al Couples - 18/12/2017
« Satisfactory »

It was all pleasant apart from an initial lack of response when we asked for police to be called because of a theft, no one seemed to know what to do, we had to get annoyed to get any action.

AccorHotels certified review
Paulo Families - 16/12/2017
« simpático »

normal

AccorHotels certified review
Karen Couples - 10/12/2017
« One of my best hotel experiences ever! »

This hotel manages to have it all: clean, quiet, comfortable rooms, an excellent breakfast to suit every possible taste, good wifi everywhere, and friendly, welcoming helpful staff. I would never stay anywhere else in Santiago. The hotel is also conveniently located for the bus to the airport and the metro. We will be back again soon!

AccorHotels certified review
Lisa Business - 05/12/2017
« pleasant »

My stay was pleasant. The only negative was with the restaurant in the evening. After waiting for 10 minutes without being approached, I approached one of the two staff and was told someone would come to my table. After an additional 5 minutes of waiting without anyone approaching my table to ask for an order or a drink I left.

TripAdvisor review
Couples - 01/12/2017
« Worst hotel experience ever »

Had to stay at Ibis Santiago Estacion Central for 4 nights and it was the worst hotel experience of my life. First of all, when I and my husband were trying to book a hotel, we left a comment that my husband will do a check-in first at morning because this booking made under my name. When my husband arrived at hotel, receptionist denied to do check-in. well, why there is a request comment of guest on booking process on website? Secondly, my bathroom had a problem with the shower booth door. the door did not close completely. We had to take a shower with half-opend door so floor of bathroom always been wet and nasty. Thirdly, the housekeepers of this hotel are absolutly horrible. The fisrt day of staying, we lost one shirt, two pairs of socks and underwears, and a pair of earrings. It took 2day to get back our lost items and I still wonder that how could we lose these by house keepers. Lastly, WE LOST OUR PROPERTY AGAIN. At the last day of staying, a pair of Flip-flop has been lost at our room. We could not made our complaint because we noticed it few minutes before check-out. I felt like... WHY SHOULD THE GUESTS FEEL AFRAID TO LOSE THEIR PROPERTY IN HOTEL??? Oh, there is one more thing. WIFI is completely not working in room. I always had to go down to reception hall to use internet. What kind of hotel it this? I will NEVER use this hotel and WILL TELL EVERYONE who going to Santiago. So no one will feel afraid to lose their property and no one will feel bother by using internet, so on. Do not book this hotel.

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