ibis Santiago Estacion Central Hotel 3 stars

TripAdvisor rating 3.5/5 2,255 reviews
ibis Santiago Estacion Central
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+ 16 Services
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Room 1

Number of guests
Children's age
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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking
  • Accessibility for people with reduced mobility
  • Dog up to 33 lb (15 kg) permitted.
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Santiago Estacion Central

Av Lib Ber O Higgins 3780
Comuna Estacion Central

santiago
chile

Tel: +56229891600

Fax: (+56)2/29891601

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACION TURBUS :  

  • METRO UNIVERSIDADE DE SANTIAGO :   ROJA

  • By plane

    ARTURO MERINO At 16km / 9.94 miles

  • By train

    ESTACION CENTRAL At 0.5km / 0.31 miles

GPS :-33.452641, -70.687473

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 double bed and 1 single bed for children

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

Ibis Kitchen

Type of cuisine: Gourmet

BAR

Photo non contractuelle / Strictly non binding

A relaxing break in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Santiago Estacion Central

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,364 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

2,255 reviews

Satisfactoria

Customer review rating 4.3/5

R. Families - 01/08/2019 AccorHotels review

Grata

normal

Customer review rating 4.3/5

Anonymous Solo - 17/07/2019 AccorHotels review

-

Wonderful

Customer review rating 4.3/5

Ines S. Couples - 14/07/2019 AccorHotels review

Staff very friendly and helpful

Dear Ines, We appreciate your feed back and the time to share your experience with us. We will continue working and improving to give the best service. Best regards, Equipo Ibis Santiago Estación Central.

Rate change and over charged

Customer review rating 4.3/5

Anonymous Couples - 12/07/2019 AccorHotels review

I was dissatisfied when checking into the hotel after learning that hotel rate would be different than the one that I thought I had secured. When completing the online booking the page specified that the hotel rate I was reserving would be 'secured' and I was under the impression that is what I would be paying. After checking in I was not given an explanation as to why it was different. Furthermore, I was over charged in the hotel restaurant. I didn't notice until a day later unfortunately, but nonetheless was dissatisfied with both the service and being over charged.

Dear sofia p., Thank you for taking the time to tell us about your experience at the ibis Santiago Estacion Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tema Ibis Santiago Estación Central

satisfactoria

Customer review rating 4.3/5

Alexandra C. Couples - 25/06/2019 AccorHotels review

satisfactoria

Easy, convenient, clean, reliable, friendly and good value for money

Customer review rating 4.3/5

Anonymous Families - 05/06/2019 AccorHotels review

It was very uneventful which was a good thing. There were no issues to deal with, no problems and so I could be relaxed and get on with my activities.

Dear Mr. m., We very much appreciate your comments regarding your stay at the ibis Santiago Estacion Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayra Lopez Manager on Duty Ibis Estación Central

Agradable

Customer review rating 4.3/5

Marco Couples - 03/06/2019 AccorHotels review

Amena cercana sencilla

Breve

Customer review rating 4.3/5

Juan Couples - 26/05/2019 AccorHotels review

No comento

Satisfied

Customer review rating 4.3/5

Carlos Families - 22/05/2019 AccorHotels review

Tye staff is very kind. The hotel location is very convenient.

Dear Mr. M., We very much appreciate your comments regarding your stay at the ibis Santiago Estacion Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayra Lopez Duty Manager Ibis Estación Central

COMODA

Customer review rating 4.3/5

Cristian Business - 21/05/2019 AccorHotels review

COMODO

Satisfactoria

Customer review rating 4.3/5

Alberto A. Couples - 13/05/2019 AccorHotels review

Muy agradable

Un hotel integral

Customer review rating 4.3/5

Carmen G. C. Families - 07/05/2019 AccorHotels review

Excelente, buen hotel y personal 100% profesional.

Bad customer experience

Customer review rating 4.3/5

Derya T. Couples - 06/05/2019 AccorHotels review

In general the hotel is a bit dated. Also it does not provide the general standard as other accor hotels. There was no rubbish bin in the room, only in the bathroom. Also there was only one combined shampoo/conditioner provided and only a big towel. It's not a major issue, but I expect more from a hotel of the accor group. In general, the customer experience wasn't great. The staff at the check in wasn't welcoming. Also the check in process took a while and I had to explain the staff my platinum benefits. Furthermore, it was the very first hotel ever, where you had to pay at the check in. The breakfast buffet was alright, however the cleanliness of the dishes was bad. I had to try hard to find a clean cup and saucer. Also when access card to operate the lift didn't work, and my husband explained this to the concierge, his response was extremely unpolite. It should be noted, that the other concierge, who handed back our luggage in the evening after we stored it at the hotel, was extremely nice and helpful. Unfortunately this was the only nice and friendly person of the staff. I would not recommend this hotel.

Friendly staff, comfortable rooms

Customer review rating 4.3/5

Peter 7. Solo - 29/04/2019 AccorHotels review

I have stayed at this particular hotel before. The location near to the bus stations [especially the airport bus and train services] makes this handy for the traveller although the actual location [streets around here] can be a bit of a worry in the evenings.

It’s nice to have a place close to the terminal but the hotel needs repairs

Customer review rating 4.3/5

Jon Business - 24/04/2019 AccorHotels review

Checking in was as fast as the old old old computer would allow the poor guy to check everyone in. It was fine but I waited 20 minutes. Then, the room is ok but lacking basic repairs on the vents were disgusting with tons of black crap on them. It was I was hoping for but the location is the only thing keeping this place afloat.

Dear Mr. Jon G., Thank you for taking the time to tell us about your experience at the ibis Santiago Estacion Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayra Lopez Manager on Duty Ibis Santiago Estación Central

Convenient location next to bus station

Customer review rating 4.3/5

Chester Couples - 18/04/2019 AccorHotels review

The overall experience at the hotel was good. The check in was swift, the room clean with good hot shower and also had an on-site restaurant. Convenient location next to bus station so ideal for a short stay.

Dear Justin H., We very much appreciate your comments regarding your stay at the ibis Santiago Estacion Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayra Lopez Ibis Estación Central

Almost peffect

Customer review rating 4.3/5

M.j.h Solo - 15/04/2019 AccorHotels review

Very clean facilities, friendly English speaking staff, plenty of variety at breakfast - only thing missing is an in room kettle & fridge for those customers staying more than a day

Just ok

Customer review rating 4.3/5

Anonymous Friends - 12/04/2019 AccorHotels review

Just ok

Agradable

Customer review rating 4.3/5

Carolina Z. Couples - 10/04/2019 AccorHotels review

En general agradable.

A typical as expected Ibis stay

Customer review rating 4.3/5

Christopher D. Solo - 05/04/2019 AccorHotels review

It was a typical Ibis experience. Everything that one needs was there. A typical but satisfying breakfast, clean room and ammenities and good wifi at a reasonable price.

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