ibis Santiago Estacion Central Hotel 3 stars

TripAdvisor rating 3.5/5 2,234 reviews
ibis Santiago Estacion Central
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Room 1

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Dog up to 33 lb (15 kg) permitted.
  • 100% non-smoking hotel
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Santiago Estacion Central

Av Lib Ber O Higgins 3780
Comuna Estacion Central

santiago
chile

Tel: +56229891600

Fax: (+56)2/29891601

Contact email

Check-in from 12h00

Check out up to 12h00

  • ESTACION TURBUS :  

  • METRO UNIVERSIDADE DE SANTIAGO :   ROJA

  • By plane

    ARTURO MERINO At 16km / 9.94 miles

  • By train

    ESTACION CENTRAL At 0.5km / 0.31 miles

GPS :-33.452641, -70.687473

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 1 double bed and 1 single bed for children

  • Max. number of persons: x3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

Ibis Kitchen

Type of cuisine: Gourmet

BAR

Photo non contractuelle / Strictly non binding

A relaxing break in the bar: the ibis bar is the ideal place for everyone to get together and enjoy a moment of relaxation at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Santiago Estacion Central

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,061 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

2,234 reviews

Satisfactoria

Customer review rating 4.3/5

Alberto A. Couples - 13/05/2019 AccorHotels certified review

Muy agradable

Un hotel integral

Customer review rating 4.3/5

Carmen G. C. Families - 07/05/2019 AccorHotels certified review

Excelente, buen hotel y personal 100% profesional.

Bad customer experience

Customer review rating 4.3/5

Derya T. Couples - 06/05/2019 AccorHotels certified review

In general the hotel is a bit dated. Also it does not provide the general standard as other accor hotels. There was no rubbish bin in the room, only in the bathroom. Also there was only one combined shampoo/conditioner provided and only a big towel. It's not a major issue, but I expect more from a hotel of the accor group. In general, the customer experience wasn't great. The staff at the check in wasn't welcoming. Also the check in process took a while and I had to explain the staff my platinum benefits. Furthermore, it was the very first hotel ever, where you had to pay at the check in. The breakfast buffet was alright, however the cleanliness of the dishes was bad. I had to try hard to find a clean cup and saucer. Also when access card to operate the lift didn't work, and my husband explained this to the concierge, his response was extremely unpolite. It should be noted, that the other concierge, who handed back our luggage in the evening after we stored it at the hotel, was extremely nice and helpful. Unfortunately this was the only nice and friendly person of the staff. I would not recommend this hotel.

Friendly staff, comfortable rooms

Customer review rating 4.3/5

Peter 7. Solo - 29/04/2019 AccorHotels certified review

I have stayed at this particular hotel before. The location near to the bus stations [especially the airport bus and train services] makes this handy for the traveller although the actual location [streets around here] can be a bit of a worry in the evenings.

It’s nice to have a place close to the terminal but the hotel needs repairs

Customer review rating 4.3/5

Jon Business - 24/04/2019 AccorHotels certified review

Checking in was as fast as the old old old computer would allow the poor guy to check everyone in. It was fine but I waited 20 minutes. Then, the room is ok but lacking basic repairs on the vents were disgusting with tons of black crap on them. It was I was hoping for but the location is the only thing keeping this place afloat.

Dear Mr. Jon G., Thank you for taking the time to tell us about your experience at the ibis Santiago Estacion Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mayra Lopez Manager on Duty Ibis Santiago Estación Central

Convenient location next to bus station

Customer review rating 4.3/5

Chester Couples - 18/04/2019 AccorHotels certified review

The overall experience at the hotel was good. The check in was swift, the room clean with good hot shower and also had an on-site restaurant. Convenient location next to bus station so ideal for a short stay.

Dear Justin H., We very much appreciate your comments regarding your stay at the ibis Santiago Estacion Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mayra Lopez Ibis Estación Central

Almost peffect

Customer review rating 4.3/5

M.j.h Solo - 15/04/2019 AccorHotels certified review

Very clean facilities, friendly English speaking staff, plenty of variety at breakfast - only thing missing is an in room kettle & fridge for those customers staying more than a day

Just ok

Customer review rating 4.3/5

Anonymous Friends - 12/04/2019 AccorHotels certified review

Just ok

Agradable

Customer review rating 4.3/5

Carolina Z. Couples - 10/04/2019 AccorHotels certified review

En general agradable.

A typical as expected Ibis stay

Customer review rating 4.3/5

Christopher D. Solo - 05/04/2019 AccorHotels certified review

It was a typical Ibis experience. Everything that one needs was there. A typical but satisfying breakfast, clean room and ammenities and good wifi at a reasonable price.

Customer review rating 4.3/5

C. Couples - 28/03/2019 AccorHotels certified review

Good service

Good Location but not much amenities

TripAdvisor rating 3.5/5

Janet T Couples - 28/03/2019 TripAdvisor review

Only two bath towels and bath mat, no other size towel, no cup and no tissue paper in the bathroom. They don't have a electric tea kettle and tea bags or instant coffee, not like other IBIS in other countries.

Not up to accord standards

Customer review rating 4.3/5

Miguel Business - 24/03/2019 AccorHotels certified review

Air conditioning and toilet did not work. The air was finally fixed but the bathroom not. Not a great location. My mistake picking this place.

good value for money

Customer review rating 4.3/5

Ana M. R. A. G. V. Couples - 19/03/2019 AccorHotels certified review

friendly staff, efficient check in/out. We used the hotel's custodia quite some time which was very convenient for us. To us it is important that the hotel is near the Estacion de buses and the metro station.

TOO SLOW THE CKECK IN/OUT.

Customer review rating 4.3/5

H. Business - 18/03/2019 AccorHotels certified review

TOO SLOW THE CKECK IN/OUT.

Excelente

Customer review rating 4.3/5

Pedro E. Couples - 01/03/2019 AccorHotels certified review

Agradable, cortes,

Great location, clean, nice staff--would stay there again.

TripAdvisor rating 3.5/5

Navigate23468420621 Friends getaway - 13/02/2019 TripAdvisor review

Nice hotel in a very busy part of Santiago, but close to bus stations and metro for ease of traveling throughout the country. I stayed here after long flight from Dallas, and just need time to get rid of jet lag, and good location for next venture. Clean, friendly staff, and decent breakfast that can be included. Is it in a very busy part of Santiago, so keep your wits about you in terms of possessions, and packs. I had no problem, but always wore my pack on the front. Like traveling in any South American country do the usual security precautions--money belt, passport kept in hotel locker, wallet in front pocket. I had no problems at all, and would stay there again. I was able to sleep 10 hours so that I was ready for moving to next Chile location the next day.

Customer review rating 4.3/5

Eldman C. Couples - 02/02/2019 AccorHotels certified review

The room is clean and ample size. Location is close to the bus station and Metro station. It is convenient to and from the airport.

Horrible

Customer review rating 4.3/5

Francisco C. Families - 27/01/2019 AccorHotels certified review

Horrible. After arrival early in the morning due a numbers of fly delays during my trip to Santiago. I arrived late for my booking and given the explanation to the clerk on duty. He just applied the hotel's rules and I ended spending a few hours at the Hotel and my family and I come out from the hotel still tired. I also has to paid an extra room(unplanned expenses) because the other rules is children above 14 years old need an extra room and not sharing with parents(unknown rules during booking). I also believe that i was overcharged on the prices ( differences in prices between booking and actual charges) I could not complaint about anything because after 24hrs without any sleep I was not having any energy to establish any discussion. In conclusion: you applied extrictely your rules ignoring reason/need of your client. I hope you will be more considerate toward your other client in.the similar predicament and make the necessary future changes. Kind regards Francisco C.- South Africa

Good for the price

Customer review rating 4.3/5

Kiwi53 Business - 13/01/2019 AccorHotels certified review

Well located if your looking for bus connections but not exactly the nicest nor most secure part of town at night.

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