Hotel - Aparthotel Adagio Marseille Vieux Port
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Adagio Hotel

Aparthotel Adagio Marseille Vieux Port

30 rue Jean Trinquet 
13002  MARSEILLE
FRANCE

490 reviews
TripAdvisor Rating Based on 490 reviews
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From 89.30 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Apartments for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Apartments for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)

Catering

  • Snack & beverage machine
See all services

Our apartments

  • 141 apartments
  • 100% non-smoking hotel
  • 5 apartments for people with reduced mobility
  • 33 family apartments
  • 33 apartments for 4 people or more
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our apartments fittings

Our guest reviews for Aparthotel Adagio Marseille Vieux Port

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 490 reviews
TripAdvisor review
fmw1952 Couples - 19/09/2016
« Adagio Marseille Vieux Port »

The only negative points were that the receptionist was unable to indicate how to access the underground car park and that the lift in the hotel was commandeered by the cleaning staff and their trolleys. However the cleanliness and comfort plus proximity to the old port more than made up for these initial irritations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Marseille Vieux Port. It is always a pleasure to receive positive feedback. We assure you that we will support our reception teams so that they can give you the rights informations to your requests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards.

TripAdvisor review
Couples - 13/09/2016
« Enjoyable »

This apartment hotel provided a good base to explore the centre of Marseille. It was clean and well air conditioned giving an ideal retreat after a hot day. Near to the Old Port and old part of Marseille there was plenty to do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerly.

TripAdvisor review
10joewu Family - 26/07/2016
« Centrally located, but seey, suspicious neighborhood. »

Covenient, well-equipped property for family travel, easy public transportation. Shortcomings: distant parking; seedy neighborhood, especially at night, with more than a fair share of apparent bums in the vicinities. Area is worn down, almost a ghetto, of predominantly Arabic origin. Very unattractive at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your comments regarding your recent stay in Adagio Marseille Vieux Port. I am pleased to see that you found that the hotel was fitting your need during your trip. I hope we will have the pleasure to welcome you back soon. Best regards,

TripAdvisor review
Family - 16/06/2016
« Not much for you money »

While the room was smaller than expected (for the money) -- you can live with that. The bathroom had ants and the walls were filthy. It also didn't come with any amenities (shampoo, soap, face cloths, a couple bottles of water, etc.). While it did come with 2 bath towels, 2 hand towels and 2 rolls of toilet paper, we were surprised at check-in to find out there is an extra $18 Euro charge per day for room service to get the aformentioned serviced (which includes making the bed). We ended up cleaning the towels with our own laundry down in the laundramat and foregoing the room service altogether. The desk clerk was willing to replace the toilet paper at no charge...... The carpet needed to be washed & cleaned. The air conditioner didn't work. Street noise made it hard to sleep with open windows. The blinds didn't keep the morning light out -- thus, hard to sleep along with the above noise -- and the room got quite hot in the afternoon. There was one non-customer service oriented desk person -- the rest were quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Access Marseille Saint Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

TripAdvisor review
QueenslandBryan Family - 07/06/2016
« Good accommodation at a nice price »

Apartment hotels are great. You have the full services of a hotel and the benefits of the facilities of an apartment like seperate living and bedrooms and a kichen. This one is is in easy walking distance of the Vieux Port with lots af restaurants and cafes. Also you buy rom the local markets and enjoy the local food "at home". The Apart Hotels are good comfortable accommodation and you don't have to wait for the concierge to turn up to get into your apartment. You also have all those consumables like washing up liquid, dishwasher tablets and toilet paper supplied which are often limited or not supplied in private holiday apartments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

TripAdvisor review
bevb31 Couples - 11/05/2016
« Not the best night's sleep! »

The hotel was OK, but it was a surprise that the bed was only a pull out of a couch. It was not comfortable. Also, there was no AC on in the rooms so we were unable to adjust our temperature control at all. There was very limited reception support and although the employee was doing his best, he was all alone. very light on staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

TripAdvisor review
lidiag84 Couples - 03/06/2015
« Very good value for money »

Hotel greatly located (a few steps from Vieux-Port, calm street), well-equipped and nicely arranged rooms, comfortable bed. Very good value for money. Suggestion to change check-out time from 11:00 to noon.

TripAdvisor review
Couples - 23/05/2015
« disappointing »

This apartment hotel is nicely situated being just a short walk to the centre of the city and old port area with its fantastic spread of restaurants. Staff were pleasant enough, but we encountered some problems with the facilities which weren't rectified during our short stay. Our advice would be to shop around.

TripAdvisor review
Marilam1974 Friends getaway - 04/06/2014
« Smelly room »

We were in room 618 and there is a persistent sewer smell in the room. Told the reception but problem wasn't solved. Didn't get a real bed but a sofa turned into a bed. Didn't sleep very comfortably. While checking out, the man at the reception desk was quite rude, ignoring us while it was our turn to help a fellow citizen waiting behind us. She even remarks that we were first. He just answered : but I am attending to you... Good location, though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "Marilam 19", Thank you for taking the time to share your opinion about your stay in our Rental Apartment. We are sorry that it did not meet your full expectations, and we would like to offer you a sincere apology. Rest assured that we will do everything we can to meet your expectations and to provide you with quality service in your next stay. Yours faithfully,

TripAdvisor review
Couples - 01/05/2013
« nice aparthotel in the centre of Marseille »

Enjoyed our stay, the studio apartments are very well designed, stylish and modern. Good location, with the 3 for 2 nights offer it was quite economical as well. Room service not quite as good as we would have hoped... But overall vey nice stay.

TripAdvisor review
Family - 11/04/2013
« Worst Customer Service »

The breakfast room was chaos on the first morning. There was no cutlery, plates, cups, glasses and very little to eat, so I cancelled breakfast for the second day and was promised a refund. The refund was not received, so I called the hotel manager several times. I was told that she would phone me back because she was in a meeting, but she never has phoned me back. I wrote to Customer Services, but they have not replied either. The room was very, very hot and the air con was not working. I asked for a fan to cool the room and was promised a solution. However, when I returned to the room later in the day, the heating had been put on. We did not sleep at all because the room was so hot.

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