Hotel - ibis Puerto Montt
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Puerto Montt Hotel

4.4/5 1,178 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Dogs up to 33 lb (15 kg) permitted
  • 100% non-smoking hotel
  • Manual temperature control
  • EL TEPUAL AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 129 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 1,178 reviews

Our guest reviews for ibis Puerto Montt

100% genuine reviews from our guests

Find out more
Lucas S. Couples - 13/10/2018 AccorHotels certified review
« New and good hotel but with a really bad access »

The hotel was new and everything working well. Me and my wife we miss a hand towel at our bathroom and the access, specially for those who arrive by car, is really bad. The signs are not clear enough making we go thru the buses.

Raquel Couples - 10/10/2018 AccorHotels certified review
« Pretty good. »

Nice beds and bathroom. Good breakfast. Very uncomfortable to park the car, especially when one guest needs to use a cane to walk.

Carlos Business - 13/09/2018 AccorHotels certified review
« Confortable »

Tranquila

Paulina Business - 08/09/2018 AccorHotels certified review
« Practica »

Satisfactoria

Dimitri S. Business - 02/09/2018 AccorHotels certified review
« Poor »

Very bad restaurant quality Poorly attended Shower was unable to properly evacuate the water How is it to be cheaper to book the room through booking.com va the hotel so I will never accumulate points on my Accor account?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimitri , Dear Dimitri, We are very sorry not to attend to your needs. Unhappily club points are only paid if your reservation is made through our direct pages or directly at the hotel. Unhappily outsourced pages in the case of booking does not have that benefit. We recommend you make your reservation for your next stay through the ibis.com page. I would like you to talk to us more about the issue of smoking in the restaurant since in Chile smoking is not allowed indoors. We will be checking what you tell us about the shower in your room so that it does not happen again. We hope to have a new opportunity to receive you in our hotel. We appreciate you sharing your experience with us. Sincerely, Danieli Peniani

Cesar Business - 24/08/2018 AccorHotels certified review
« Nice view, cozy room, amazing service. »

Even though my experience was short, it was enough to live the IBIS experience. The room was clean and the staff was really friendly.

Omar G. Business - 18/06/2018 AccorHotels certified review
« Warm Welcome »

It all started with a hot breakfast buffet and then I decided to take a room, the local temp. was 2 Celsius and the room had a very reliable heater. I enjoyed the experience to the MAX

Pablo Solo - 04/06/2018 AccorHotels certified review
« Noisy ventilation duct »

I asume the hotel has passive ventilation, because during the windy night, the duct was very noisy. I woke up a few times. In general the room was clean and comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Pablo , Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Puerto Montt. Estaremos verificando lo indicado lo que usted nos menciona para que no se vuelca a repetir con ningún otro pasajero. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Danieli Peniani

Atención C. Y. P. Families - 04/06/2018 AccorHotels certified review

Experiencia satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimad Mirna, Muchísimas gracias por su visita y sus comentarios. Esperamos verla en nuestro Hotel Muy pronto. Nuestro equipo le da mucho gusto recibir personas como usted y cada vez mas entregar un mejor servicio. Reciba un cordial saludo. Danieli Peniani

Cristian M. E. Business - 03/06/2018 AccorHotels certified review

Regular

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Cristian, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Puerto Montt. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Seria tan amable de indicarnos que problemas tuvo en nuestro hotel para así poder mejorar nuestros servicios? Saludos cordiales, Danieli PENIANI

Rodrigo V. P. Solo - 28/05/2018 AccorHotels certified review
« Could be better »

Not Bad hotel, need to improve passenger attention.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Rodrigo, Le agradecemos enormemente sus comentarios en relación a su estadía en nuestro hotel. Esperamos poder recibirlo nuevamente para así entregarle la mejor atención esperada. Reciba un cordial saludo. Danieli PENIANI

Matheus M. Business - 24/05/2018 AccorHotels certified review
« Very nice »

The hotel is brand new, clean and confort

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Senhor Matheus, Agradecemos seus comentarios durante sua estada em Ibis Puerto Montt. Esperamos poder receber-lo novamente. Atentamente, Danieli PENIANI

Victor M. Solo - 23/05/2018 AccorHotels certified review

Confortable agradable tranquila

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Victor, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Puerto Montt. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Danieli Peniani

Vero Families - 10/05/2018 AccorHotels certified review
« cheap and cheerful »

we just needed a place to stay for one night. booked online without any problems. however when arriving to the place, we could not find how to enter it, as it was not possible to access directly from the street, nor where to park. We found a public car park next to the main coach station, had to guess how to get out, had to cross the whole bus station on foot with all our luggage, to eventually reach the street and walk on a very narrow road till we found the entrance. that was not explained at all on the website, nor on the Booking page. The place is brand new, impeccable, people are very friendly, food /breakfast is not included but very affordable and excellent quality. I would have appreciated a kettle with coffee/tea/milk sachets, and a fridge! the rest is perfect. Just a few things to improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica Cecilia Mariana B., Thank you for taking the time to tell us about your experience at the ibis Puerto Montt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danieli Peniani

Ana C. Couples - 05/05/2018 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Ana C., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Puerto Montt . En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Reciba un cordial saludo. Danieli Peniani

Hernán P. Business - 13/04/2018 AccorHotels certified review
« I'm very satisfied »

Satisfactory

Diego C. Solo - 11/04/2018 AccorHotels certified review

Hotel is well located. Breakfast were very good, with enough options. At night the zone is a little bit dangerous for tourists. There are some eating odors and outdoor sounds coming up from neighboorhood.

Carlos Families - 30/03/2018 AccorHotels certified review
« UNA ESTADIA GRATA EN UN HOTEL SENCILLO »

REGULAR

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sergio, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Puerto Montt. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Danieli PENIANI

Nan Couples - 28/03/2018 AccorHotels certified review
« Cozy and quiet space for a good night rest between destinations. »

Perfect: Easy check-in. Next to bus terminal. Grocery store across from street. Movies in English/Spanish. Wonderful shower!!! Fresh air in room with heater for adjusting temperature and for drying wet clothes. Exactly what we needed. In fact, we already had a room booked at another hotel, but we couldn't find the hotel because of poor directions. This spontaneous booking at Ibis saved us! Thank You!!

David Solo - 28/03/2018 AccorHotels certified review
« normal »

En general bien, falto service room

Our hotel has responded to the review
Our hotel has responded to the review

Estimado David, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Puerto Montt. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Aprovecho para comentarle que los hoteles Ibis no tenemos room service perro tenemos el bar abierto 24 horas a su disposición. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Danieli PENIANI

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