Hotel - Pullman Phuket Arcadia Naithon Beach
Pullman Hotel Pullman Hotel

Pullman Phuket Arcadia Naithon Beach Hotel

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4.5/5 2,688 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Automatic air control
    • Air conditionning with individual remote
  • PHUKET AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 277 rooms and luxury ocean pool villas boast a new level of luxury and comfort with generous and expansive spaces, a balcony with a day bed, Free WIFI, LED TV, bathroom with separate bathtub and rain shower, and much more.

  • 277 rooms
  • 277 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,697 reviews

Our guest reviews for Pullman Phuket Arcadia Naithon Beach

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,688 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Alexander J. Families - 06/12/2017
« Very lovely hotel - with helpful and friendly staff and a great locating »

A luxury experience. Great area, amazing view, all in all a fantastic hotel. And we had a very nice stay.

AccorHotels certified review
Doug M. Solo - 06/12/2017
« An amazing Resort with a pleasant courteous team of hospitality professionals. »

Very relaxed holiday at an amazing resort run by a well mannered, pleasant & professional team.

AccorHotels certified review
Jane Couples - 05/12/2017
« Stylish Hotel, Stunning Location, Attentive Staff, Excellent Food, what more could you ask for! »

We had a great stay which certainly came up to our expectations. I emailed ahead to make sure we had a room with a view as it was our 40th wedding anniversary, and we weren't disappointed. Room 1904 was perfect and only a short walk downhill to breakfast. Coming back was not quite so easy but it did us good! We could not fault the food or the service and will definitely return. The only thing that was not perfect was the weather so we missed the stunning sunsets that we had hoped for.

AccorHotels certified review
Magdalena B. Couples - 04/12/2017
« Fabulous »

We loved it! All two weeks of it! Service was top ten! But you need to put some work on the finishes like paintjobs in the rooms, tiling in the rooms and see over the ventilation. After a shower all the floors become slippery (we slipped twice in our room )even around the bed, and the steamfog stayed on all the mirrors the whole night- is there even an airvent to transport air outside? This made everything in the room wet and cold (because we had the ac on ofcourse, 23 or 24 degrees) so bedtime was not so nice with wet/cold sheets. Fix access to smart-tv function and get people have access to their chromecast devises. The regular tvchannels are badly installed with a lot of disturbance. The beutiful pool needs to get fixed, there are more spots without or wrongly placed mosaic tiles than there are correct tiles- dont think the designer would be happy today if he/she saw it today. Mabye some pooltable so you can play pool in the evening? But over all it was fab ! Breakfast - you never want to leave. Food at poolrestaurant and in room was the BEST! We left at 5 in the morning and the little coffe/croissant breakfast in the lobby for us was a perfect finish to our stay. Sincerly room 225.

AccorHotels certified review
Nqabayomzi K. Business - 04/12/2017
« Mr »

The experience at your hotel was amazing and the service was excellent!

AccorHotels certified review
Pratana Friends - 04/12/2017
« Memorable Experience! »

Wonderful Experiences! Very nice hotel & staffs which make our short escape memorable.

AccorHotels certified review
Nicholas C. Couples - 04/12/2017
« Relaxing stay - very nice surroundings »

I enjoyed my stay. Very relaxing. Good facilities - pool, gym, sauna, breakfast, amazing location close to Naithon beach Really enjoyed the live music in the bar on the nights. Our welcoming was a bit abrupt, we weren't fully told of all the hotel has to offer and had to ask about a few things. Would have been nice to have been told about happy hour, classes, tours, where facilities were, how to get to the beach etc... The room was nice on the whole. A few parts were dated / needed maintaining in the room such as the condition of the fittings - chipped tiles.

AccorHotels certified review
Mr D. G. B. Couples - 02/12/2017
« great holiday »

very good hotel very good staff and management

AccorHotels certified review
Jakob L. Couples - 30/11/2017
« Amazing hotel on all fronts »

Fantastic, amazing and awesome! Everything was perfect!

AccorHotels certified review
Godfrey V. Families - 30/11/2017
« Best Hotel stay in Phuket EVER! »

The Pullman Hotel resort is certainly second to none when it comes to hospitality and resort facilities with direct beach access. However the welcome and personal attention on arrival at the hotel certainly makes you feel at ease and at home with the welcome gift tray of chocolates in various shapes and sizes and it certainly didn't finish there! The buffet breakfast in the morning was the best range of fruits, juices, pastries and hot and cold dishes from western, Chinese Thai and Japanese cuisines with an added bar with having a mix for a Bloody Mary or bottles of Red Bull to certainly pep you up after a hard night of partying. Having the range of food is important but delivering them all with the freshness and at the right temperature was something that is hard to say that I had experienced elsewhere, so if you love food this is the place to come. The amenities and activities for the guests are plentiful including the Thai cooking classes which I highly recommend. Lazing by the edge pool however or in it is sensational with the views over Naithon Beach down below and having free chilled water delivered to your pool side lounges was an absolute treat. Watching the sunsets in the evenings with a cool Pina Colada in the sunken pool lounges above is something that I have not experienced elsewhere. The over-sized rooms were nicely decorated and well maintained with an evening turn down service and re-stocking of a sweet treat before going to bed was a pleasant surprise each evening. The Management of the hotel are to be commended in the high standards and level of hospitality with genuine respect all the staff bestowed to us during our stay which was a very humbling experience. I certainly have no doubt I will return to experience the magical experience you look for in a holiday at the Pullman Arcadia and for anyone that hasn't been here, they don't get better than this even if you paid hundreds of dollars more! I look forward to my return!

AccorHotels certified review
Art A. Couples - 30/11/2017
« Modern and nicely decorated hotel »

Really love the modern-looking for your hotel. Great scene, swimming pool, lanscape within the resort in the peaceful areas of Phuket. Good lines of breakfast. Room we got were nice. Only 3 comments: 1) the bed mattress is horrible, too soft and caused me the backache. 2) Nespresso capsules were provided only on pur 1st day even we had 2 bookings combined. This is so pick condition. 3) Reservation did not coordinate well on our request to stay in the same room on 2 separated bookings (saying no need to revise the reservation paper). Worse, the reception asked us to change the room so we had strongly commented on such.

AccorHotels certified review
Nathalie Couples - 27/11/2017

I just love it and will return again next November!

AccorHotels certified review
Sandra C. Couples - 27/11/2017
« Beautiful position »

Relaxing.

AccorHotels certified review
Rob Families - 27/11/2017
« Fantastic »

Another amazing stay. The staff are so personable. Gam and Hasif at breakfast were amazing, Go of the housekeeping department is sensational and the crew at the kids club Tick, Dao, Bonus and Fah are always great fun. Leem and Tanya are also worth a mention when it comes to exceptional service. Also noticed the improvements made over the last 12 months float bar has been a dramatic improvement, loved the sails to attach to the umbrella to protect from the sun and really enjoyed the Wednesday Local market. The Khao Soi need to be added to the regular menu Brett!!!!! Thanks again for a memorable holiday and look forward to staying there again next year, probably twice

AccorHotels certified review
Shar Families - 27/11/2017
« Great but room for improvement »

Amazing place however upon check in we were told regarding triathlon on our check out date and that we need to leave earlier due to road blocks. Our friends that left later told us they didnt see any roadblocks. Also the buggy service can be improved. Few times i had to call twice to get it

AccorHotels certified review
Anonymous Families - 27/11/2017
« warm hospitality on the hill »

it was a very nice stay. everything was good from friendly staff to good food. but one bad thing was that we had to wait a lot every time we wanted to use buggy cars. I guess you need to make more efficient system.

AccorHotels certified review
Sharon Friends - 27/11/2017
« Beautiful hotel »

Everything was wonderful. The only reason I did not score a 10 is because the layout of the resort is interesting. It did not seem to be handicap friendly at all. I did not like all of the hills just to get to my room and up to the main lobby area. It was also an inconvenience to have to wait on a car to and from my room just to get to the lobby. If a person was unable to walk, they would not be able to stay at your hotel.

TripAdvisor review
Sandra C Couples - 27/11/2017
« Beautiful position »

Great place, somewhat steep in places but the shuttle cars do a great job even when its busy. We didn't feel terribly welcome when we arrived. I had checked in online as requested and advised the hotel when we would be arriving,the website give the impression that arrival after 12 is fine, so to be told that your early just after 1pm and check in isn't until after 2 was unsettling. We were not shown to our room just given the keys ( cards) and told to get a buggy. Not what we expect from a hotel of this standard. After that all was fine but reception staff need to brush up on their approachability.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra C, We really appreciate you sharing your feeling with us and you are absolutely correct your welcome should have been much better than this and I have spoken with our reception team about the impact they have on our guests. We are delighted to know after this you still managed to have a great time with us and enjoyed our location perched on top of the Northern headland of one of the best beaches in Phuket. We hope we have the opportunity to welcome - If you are heading back please let our Guest Experience Manager know so we ensure a true first impression complete with an escort to the room for our team. h7488-fo5@accor.com Check In. Chill Out. Brett Wilson General Manager

AccorHotels certified review
Christel Couples - 26/11/2017
« Great »

Magical Service top Resort top Villa great Paradise on earth

AccorHotels certified review
Kirsten Solo - 26/11/2017
« Pure luxury and relaxation »

This was the most stunning hotel i have ever stayed in. The grounds, design and decor all over the hotel is stunning. The rooms are large, clean and beautifully decorated. The service was of a high standard and staff were attentive and lovely. The choices of food and drinks at the different bars and restaurants were great. If your looking for pure luxury and relaxation this is the place to stay.

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