Hotel - Pullman Phuket Arcadia Naithon Beach
Pullman Hotel Pullman Hotel

Pullman Phuket Arcadia Naithon Beach Hotel

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4.5/5 2,623 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • PHUKET AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
  • Bicycle hire facilities

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 277 rooms and luxury ocean pool villas boast a new level of luxury and comfort with generous and expansive spaces, a balcony with a day bed, Free WIFI, LED TV, bathroom with separate bathtub and rain shower, and much more.

  • 277 rooms
  • 277 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,499 reviews

Our guest reviews for Pullman Phuket Arcadia Naithon Beach

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,623 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 17/10/2017
« THE BEST HOTEL EVER »

​This hotel is one of many hotel destination that I want to stay and it is my luck that I can booked this hotel with special price for my holiday. At first sight since I arrived the hotel it was so wonderful as the security in front of lobby welcome us very good and warm. During check-in, I've met the girl (Khun Ning) that the one who called me in advance before check-in. She did welcome us very nice and explained everything that good for us. During the stay I was found that our room very nice and wonderful view especially hotel staffs are all very nice that I never seen and felt like this in any hotels that I have stayed before. Please keep this standard and I'll be there again.

AccorHotels certified review
Zhenxing Friends - 13/10/2017
« Stay was good but customer service during trip booking was disappointing »

I had book an additional night for my own personal purpose on top of the wedding night (which the couple is paying for). Upon not receiving credit card details from me to guarantee the additional night, the proper procedure would be to void the booking for the additional night. However, without my knowledge, the account manager went to ask the wedding couple to guarantee my extra night of stay. This is very unprofessional. To make matters worse, when I replied that my additional night should not be treated as cancellation as I did not guarantee it in the first place, instead of engaging in proper communication with me to find a common understanding, the account manager jumped the gun and threaten to ask the wedding couple to pay the cancellation charge! This is simply disappointing and brought down the good reputation of the Pullman brand.

AccorHotels certified review
T. G. M. Friends - 13/10/2017
« Very musky rooms and reception not supportive in changing rooms »

Was assigned a musky room Tried to air the room for over an hour to no avail Ask for air freshener but it didn’t work Ask for a change in room and was assigned a room with no ocean view and away from my friends as part of the wedding guests Had to argue with reception staff to help them understand the concept of expectation management (set the bar high, disappoint but yet not willing to compensate back the high bar)

AccorHotels certified review
Celeste Families - 11/10/2017
« Amazing hotel, beautiful location and friendly and professional staff. »

All up was a fantastic stay with Pullman, extremely happy with the hotel, our room was great, the pool was great. Staff were very professional, friendly and very attentive to any of our need. Only one issue was with the driver who took us to Patong and back, his driving was crazy and we were very close to being in several accidents. Besides that, it was a fantastic stay, would definitely come back again.

AccorHotels certified review
Aadil B. Couples - 10/10/2017
« Great with slight improvements »

Hotel layout is great Staff is great and welcoming Scenery is beautiful Entrance of the hotel with all the luggage is a terrible first impression Hotel is very busy and noisy at times Walk way to beach is terrible Beach has no shade or sunbeds which the hotel can install

AccorHotels certified review
Suzie H. Couples - 10/10/2017
« Gorgeous luxury hotel just minutes from Phuket airport. »

We spent two nights at the Pullman but wish it had been longer. Superb facilities in every way. Beautiful room overlooking the ocean. Felt like we were a million miles away but also easy to get to Patong for shopping etc. staff were amazing. Dinner at the beautiful Italian restaurant sensational.

AccorHotels certified review
Lizzie Solo - 10/10/2017
« Beautiful! »

As I only stayed one night, I can’t get an overall view of how good it is. BUT, what I can say is that the night/2 days I spent there was amazing. The place is nestled in between palm trees with Naithon beach just down a few steps. It’s very modern with a secluded feel. Just beautiful!! There is A LOT of choice at the breakfast buffet so don’t miss that. The staff are all very friendly. Overall, a beautiful place.

AccorHotels certified review
Caroline M. Couples - 09/10/2017
« Fantastic »

Facilities and staff wonderful. Great value Luxury Escape.

AccorHotels certified review
Larry W. Families - 08/10/2017
« Can not be beaten hard to match »

My wife and i could not be happier with this choice of hotel. from the moment they met us at the airport until our last day it has been a real pleasure to meet such a wonderful supportive helpful staff, top class food and a situation in-terms of views not to be bettered

AccorHotels certified review
Anonymous Business - 06/10/2017
« Beautiful resort with amazing staff! »

The staff at Pullman Phuket were extremely warm and welcoming. Experienced a wonderful and soothing massage at the Spa. The staff were very professional and helpful. The resort was very well maintained and clean. The only thing lacking was entertainment. Although the singer/guitar player at the lobby bar was amazing, perhaps a nice lounge with a DJ would be nice. Since the resort is a little remote it would be nice to have something in house. Overall a “wonderful experience”.

AccorHotels certified review
M D. Solo - 06/10/2017
« For sure there is room for improvement »

Being platinum member, Knowing that I was entitled for an upgrade..Made it clear at the time when I made the booking that I requested an ocean view, I had to ''haggle'' at check in to get the ocean view room which was OK nothing ''waoo''.... Elements restaurant had A VERY AWFUL & UGLY ROTTEN eggs smell on daily basis at the seating area side, this was pointed out out to Prince the duty manager during my stay and to Cherie at time of check out. Staff seating guests at breakfast, work very hard, need to be Re TRAINED many times I had to point out that a table was available then I was seated at the table, thus causing long lines of guests waiting to be seated. For sure there is a need to have a cosmetically touches to this restaurant's ceiling. Hot water in the shower kept getting lost, again this was pointed out to Prince who kinldy arranged for en engineer to to get it check it out, but the problem carried on. In general the path ways to the rooms on the floors and in the left ( Block 3 ) are dirty. Staff are good & friendly .

AccorHotels certified review
Ja… Families - 04/10/2017
« Brett and his team made our 5 night stay in 5 star feel like we were in their luxury private home. »

This accomodation experience was quite like no other my family and I have ever had. Brett the GM injects a personal touch into all aspects of the Pullman. From our warm welcome at check in with Lee to our gorgeous room overlooking the exquisite ocean our family collapsed very happily into our 2 rooms after arriving at night. Breakfast for the stay was fresh and inviting and the egg station fast and tasty. Coffee great too. All guests were invited to drinks with the manager, and let me tell you this was no watered down cocktail and Cracker, we genuinely felt welcome and encouraged to drink up whilst listening to live music. This is where we met Brett, Ling, Moo, Benoit and Simon. All were so invested in this hotels success and their warmth and commitment to the Pullman was contagious. The AFL footy Grand Final was on during our stay and Brett organised a projector screening for guests and included meat pie snacks which was a lovely gesture. I would have loved to stay longer and would definitely stay at the Pullman Arcadia again. I work in Customer Service and can honestly say I was impressed. Well done team.

AccorHotels certified review
Edwin S. Business - 04/10/2017
« Amazing Resort! Well worth a visit. »

Fantastic! All expectations exceeded! Very friendly staff and exceptional service. The best hotel room that I have ever experienced. Thanks guys. You will definitely see me again!

AccorHotels certified review
Pat Families - 04/10/2017
« Excellence in many ways »

Nice location because it's not far from airport, in quiet area but still close to the beach. I love the room and hotel facilities and hotel staff. This hotel is always my number one choice when I come back to Phuket. However, this time the hotel staff smiled less than my 1st and 2nd time stays. Perhaps it is because of amount of tourists. Anyway, overall

TripAdvisor review
Couples - 04/10/2017
« Outstanding Property, Great People »

A special thanks to Miss Ming for taking care of us while at the resort. Awesome property, right on the cliff, can see Naithon beach across, excellent ambiance. Highlight - Amazing people taking care of you with a smile. Property gives you a resort feel, fabulous pool/lobby area, decent food options and a good size room with all the amenities. Cannot ask for more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VK192, It puts a huge smile on my face knowing our staff have made a great impact on our guest's experience. We live by a service culture we call "Sai Jai" meaning from our heart and K Ming deserves all the praise for making this a reality with you. We look forward to welcoming you back any time and you know where to find us when you do. Please allow our Guest Experience Manager to help design your next journey with us so we can ensure another outstanding stay. h7488-fo5@accor.com Our Resort. Your Playground. Brett Wilson General Manager

AccorHotels certified review
Anonymous Couples - 03/10/2017
« Great Sleep »

Love everything but dislike smoking at balcony that connect to our room. The smell of cigarette can still smell until our balcony at room 1604

AccorHotels certified review
Takernglap K. Business - 02/10/2017
« Great staff, Good Food and beautiful location »

I came with ELAC Convention Group. I found the staff here was so nice, keep greeting and smiling all the time. We have the food in the hotel every meal but never ever boring with the variety of foods. Moreover, every dish were so delicious. It's a pity that that I have no chance to swim in the swimming pool. We were so happy to stay in this hotel.

AccorHotels certified review
Janet B. Couples - 02/10/2017
« great food, great views. Room too cluttered. Bathroom had mould in several areas. Safe didnt work. Sliding screen door on verandah wouldnt slide and fell off track »

food great, views great. Guests to need to be reminded that they need to be healthy and fit to do the walking around the ground areas as it is very hilly and going up and down the stairs to your room. Most staff didn't understand/speak much English which I couldn't comprehend and so ordering our evening meal was difficult

AccorHotels certified review
Leanne F. Couples - 01/10/2017
« Just amazing »

Really really really loved every bit of our stay. Could not fault a thing. My husband and I stayed for 8 nights and whenever we go on holidays we play a game where we have to find at least 10 faults at the property. Can honestly say we found zip complaints at Pullman Arcadia. Staff food service accommodation all superb. Will definately be back with our family in tow Leanne and steve F.

AccorHotels certified review
Phillip W. Business - 29/09/2017
« Overall, nothing special. »

First of all, all your hotel personnel I met were very nice and professional. 1. There is a big "slope" in front of the reception, which is very difficult to walk. And it will be very difficult for the elderly people. 2. It took me more than 30mins to receive my luggage after I checked in. I understand it was a rush hour but I hope you can find a way to improve this. I arrived in late evening but I had to waited until 10:30PM to receive my luggage. 3. The road is up and down hugely. The buggy is very bumpy and not really safe. I saw myself that someone nearly fell off the seat when the buggy was climbing a big slope. 4. It took a long time to get a buggy, especially during the rush hour. 5. The food is not fresh. For example, the shrimp in one Tom Yum soup was really not fresh. I did not eat it at all and many of our colleagues did not either. 6. Suggest you further enhance the driving skills training to your drivers. Many of us saw some unsafe behaviors, which put themselves in danger too.

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