Hotel - Pullman Phuket Arcadia Naithon Beach
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Pullman Phuket Arcadia Naithon Beach Hotel

4.5/5 3,149 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • PHUKET AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The 277 rooms and luxury ocean pool villas boast a new level of luxury and comfort with generous and expansive spaces, a balcony with a day bed, Free WIFI, LED TV, bathroom with separate bathtub and rain shower, and much more.

  • 277 rooms
  • 277 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 46 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Wide working desk
    • Telephone in bathroom
    • Baby bed
    • Automatic temperature control
    • Air conditionning with individual remote
    • High speed transmission line
    • Minibar
    • Iron in room
    • Nespresso experience offered
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,633 reviews

Our guest reviews for Pullman Phuket Arcadia Naithon Beach

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,149 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Reg S. Solo - 08/12/2018 AccorHotels certified review
« Another Wonderful & Relaxing Break at the Very Best Resort I have Encountered »

Relaxing,Rejuvenating & a totally blissful 15 days. Resort facilities absolutely spotless,Staff caring & always there, food top class-a great break!!

Anonymous Families - 08/12/2018 AccorHotels certified review
« Ms Patrice E. »

The setting was magnificent. Beautiful views. You did a good job accommodating the fact that we were way up the hill. The transport was as efficient as I suspect it could have been. The meal at Nova was exceptional. We were very displeased with our meal service and quality when we ate at lower restaurant the evening of Nov 29. You had a corporate event in the main dinning area so we sat on the patio area. We waited 20 minutes for our drinks and our food was below par for your hotel. The manager did not charge us for the drinks or part of the meal but we were disappointed. Otherwise we were very happy with the hotel and the service.

Liam Couples - 08/12/2018 AccorHotels certified review
« Nice rooms and stunning location »

Was very nice but room 814 decried as garden room had no view as it was looking directly to jungle, also as it was at top of the complex you had to be fit to make the climb not suitable for people with health issues.

Family - 03/12/2018 TripAdvisor review
« Another near perfect stay! »

This is our 3rd returning trip. Noticed a few lapse in the service on the 1st day, feedbacked to Brett and was amazed by how quickly Brett and team attend to all feedback and ensure that the rest of our stay is perfect. The stretch of shops along Naithorn Beach outside the hotel are still the same but roads leading to the resort is now significantly improved as compared to last May when we visited. Self driving is easy. Had dinner at Vero and food was quite good especially the Tomahawk Beef. Definitely worth every penny. As always, almond croissant is a must try item at the breakfast room! Coffee and the new range of teas is perfect to start the day. We spent some time at the kids’ pool next to the Float pool café. Food was ok but the vibe is truly relaxing with a floating ‘bag’ to laze on the shallow water while the kids played in the water. Regret not spending more time there as it is quieter than the main pool. A special shout out to compliment Bonus from the Kids Club. She the most lovely and passionate service personnel I have seen during our stay. My daughter had so much fun with her as we had problem getting her to leave the club. My girl is not someone who is easy to warm up to. She keep telling me that she needs to return to the kids club to play with Bonus! I felt so bad that I couldn't afford the extra time.This is definitely a great family friendly resort with good food to chillax. Great management to ensure that each guest enjoy the stay to the fullest. They have proven to be constantly seeking improvement and no feedback is too small or insignificant for them. These guys take feedback SERIOUSLY.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SereneSwee, Firstly thank you for the loyalty as a returni9ng guest it is truly valued and delighted to hear we were able to turn it all around for you during you stay. Sometime we don't get it right but it is what we do with the feedback that defines who you are as a team and resort. As mentioned to you we are totally grateful for the constructive feedback and more importantly allowing us the opportunity to make it right for you, during your stay rather than replying to you via email when it is all over. Our new director of Food & Beverage was very chuffed to know you like the Harney & Sons tea at breakfast - we are the first hotel in Thailand to have this exceptional brand and next time you stay look out for our very own tea called Arcadia which you will get nowhere else in the world. he also said to let you know he is working on Float menu. Look forward to seeing you again soon with the family and I will ensure Bonus our Kids Club Angel is recognized for her effort with your daughter. Please reach out to our Guest Loyalty Manager or me when you are returning so we can ensure the perfect stay on trip number 4. h7488-fo5@accor.com Check In. Chillax Out Brett Wilson General Manager

Corey Couples - 29/11/2018 AccorHotels certified review
« Best Accor service among all Accor properties stayed. »

Exemplary front desk (Brad, Look Moo) and F&B service (Roberto, Pong). Well-maintained facilities (pool repairs at night and painting works was in progress). Quick response by housekeeping when requested. Close proximity to airport. Short walking distance to beach. I would believe these are few of the many reasons why many travelers decided to book their stay with Pullman Phuket Arcadia Naithon Beach, hence, occupancy was high and facilities are crowded. Housekeeping can be more meticulous to replenish used/consumed items.

Jonathan W. Couples - 29/11/2018 AccorHotels certified review
« My favourite hotel - ever »

This is definitely the best overall hotel in Thailand we have been to. (Compared to Cape Kudu, Kao Yao Noi & Santhiya, Kao Yao Yao) The food is diverse and of a very high standard. The staff are responsive and welcoming. They are very well trained and speak English to a high standard. The hotel itself is beautifully designed, especially if you arrive at night with the lights on. The guitarist and free water are great touches. We have had many problems and complaints at the other hotels we have stayed at, but none at the Pullman Naithon. The breakfast in particular is excellent - a real highlight. The WiFi consistently works and is easy to log into. The only improvement I can think of is that there should be cushions on the sun loungers on the level below the pool ( they are on all the sun loungers by the pool but not on the lower tier). Also.at another hotel they had complimentary / cheap bicycles, Kayaks or stand up paddle boards which was appreciated. The only improvement we can think of is that

Christine B. Couples - 28/11/2018 AccorHotels certified review
« Christine B. »

A truly enjoyable experience from the hole staff managers chef's greeters maids all seemed to be one big family and anything you wanted was no trouble.

Filipe Couples - 26/11/2018 AccorHotels certified review
« Best Resort »

Hotel has a perfect location, on a very calm and relaxed beach. The location of the rooms at the hill grant amazing views. The staff it's above the highest expectations and the food it's amazing.

Angelo L. Families - 24/11/2018 AccorHotels certified review

Staff were brilliant and exceptionally friendly especially with the kids. Only disappointment was the pool which definitely requires re-tiling.

Paul B. Friends - 22/11/2018 AccorHotels certified review
« Fantastic experience! »

My first trip overseas, in this case to the Pullman Arcadia to celebrate my friends wedding. What a stunning location and hotel to have chosen. I could not fault the hospitality or friendliness of the staff, nor the facilities through to the stunning views. I absolutely plan to return again.

Annamaria F. Couples - 21/11/2018 AccorHotels certified review
« Great »

Perfection

Adele Couples - 17/11/2018 AccorHotels certified review
« Beautiful property , comfortable beds , great decor , luxurious feel . »

Helpful staff , flawless checkout . Room well located.

Do… Families - 16/11/2018 AccorHotels certified review
« Nice hotel. Staff was excellent »

Very nice hotel. A few deferred maintenance items but overall a great facility

Andrew M. Couples - 15/11/2018 AccorHotels certified review
« absolutely superb, staff tremendous, especially Ice & Ing. »

Superb resort, food choice spectacular, infinity pool sublime, Pullman staff excellent especially Ice & Ing. Will most definitely come back we enjoyed the stay that much. Also liked watching the water dragons on a daily basis.

Marlene Friends - 13/11/2018 AccorHotels certified review
« Amazing »

It was great. Nice staff, great amenities and facilities, good food clean room. Altogether we had a very relaxing time and were able to take a break from the stress of the daily life. Moreover, the staff is extremely forthcoming and if we wouldn't have want to we would have never had to lift a finger. Only minus point was the wheather, which they are not in any way responsible for and even during rain they have a lot of things to do during the that time as well as places to wait it out.

James Families - 12/11/2018 AccorHotels certified review
« Pleasant stay however found the service a little impersonal »

Second time to visit the hotel, enjoyed our stay breakfast was great, kids club fantastic however we did find the hotel had dated considerably (tiles in the pool were missing) also the service felt a little impersonal compared to previous stay,

Thomas T. A. Solo - 12/11/2018 AccorHotels certified review
« Very friendly hotel staff, perfect stay as usual »

I always love your hotel. Your front desk staff is great and even brought me a bucket of beers

Kathy Families - 12/11/2018 AccorHotels certified review

It was ok, but expected the facilities such as the main pool to be up to standard. All the mosaics are broken and often cut my toes on loose or broken tiles.

Sharon N. Couples - 11/11/2018 AccorHotels certified review
« Perfect location »

Great friendly staff. Wonderful buffet breakfast. Perfect location. Ocean view room was great, and close to the main facilities. Only point to make was that the main swimming pool had alot of missing small tiles. It is difficult being open every day to replace the tiles, but does need to be done. We will be back. Thank you.

Vanessa Couples - 09/11/2018 AccorHotels certified review
« A pleasant stay. »

We stayed for a short 4 nights. During this time we used the Spa twice it was extremely professional and excellent service. The food overall at the hotel was very good. And the staff very friendly. There definitely needs to have maintenance done on the Main pool area . Missing pool tiles and broken tiles every where. This was extremely disappointing when you have to be careful when using the pool . There was only one staff enforcing the don’t save sun bed policy. Bonus _ was excellent at this but other male staff all didn’t care. There are signs up but people ignore them and there is only limited sunbeds beside the pool, every day people reserving them before breakfast. Again disappointing this isn’t followed up. Most good hotels you see the manager wandering around occasionally to make sure things are on track . We didn’t see the manager once..........

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