Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

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4.5/5 4,592 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Other sports activities  (Nearby)
    • Archery (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • 6 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 18,561 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,592 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
David H. Solo - 15/02/2018
« 'twas courtesy of Air NZ, thus "no pain". Your employees ... viz reception and bar & breakfast staff sure made me comfortable with their friendly assistance. »

Perfect.

AccorHotels certified review
Ngyla C. Families - 15/02/2018
« Easy when overnighting between International and domestic flights »

Room clean and ready, check quick and easy all staff pleasant, welcoming and helpful. I was particularly impressed at breakfast when my Mother started coughing and Jasmine (one of the restaurant staff) came over and asked my Mother if she made her a ginger tea if that would help with her cough. She did and it did. I thought that was very attentive and very kind.

AccorHotels certified review
John Couples - 15/02/2018

Excellent location and value for the money.

AccorHotels certified review
Rae Families - 15/02/2018
« Quick Sleep after late arrival »

Got into Auckland Airport after midnight, Novotel is so handy for a good nights sleep before driving the next day.

AccorHotels certified review
Anonymous Friends - 15/02/2018
« Most staff were very helpful and room was very nice »

The delay at the reception was disappointing with no clear direction. Staff in the dining area were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Eleanor, Thanks so much for your review! I'm very sorry to learn of the lengthy and unclear arrival experience. I'd be interested to learn a little more and, in particular, to know whether there was anything which you could identify which could have improved this process - we're always keen to seek betterment. How lovely to read that you loved your room and found the restaurant team to be so warm and engaging! We'd really love to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anonymous Business - 14/02/2018
« Bewildering »

We quite enjoyed our stay. It is a very nice hotel. Something it badly wrong with your staff however or you have a real communication problem. We were told at a very late checkin that we could have breakfast in our room. We were called at 10:00am that this was not the case and that we should go immediately for breakfast. We went down at 10:20 and were told that sorry the buffet was closed and we couldn't have breakfast. We told them differently and had the buffer...very nice. Then we (three Air New Zealand pilots) got home to Christchurch for a well earned sleep but were woken by our office staff, concerned that we had made it home because the Novatel had contacted them to say we had no showed. Appalling.....

AccorHotels certified review
Bart Couples - 14/02/2018
« Great overnight airport hotel »

Everything very efficient and smooth. Room functionally excellent. Breakfast fantastic - really!

AccorHotels certified review
Jackie B. Business - 14/02/2018
« Great »

Lovely room, staff helpful. Nice bed

AccorHotels certified review
Ivan B. Families - 14/02/2018
« your premises served our purpose of farewelling a son on Sunday and collecting a daughter on Monday »

Poor selection of snacks from mini bar--- no bath/shower robes---- limited selection of TV channels--- the shower leaked under the glass panels into the tiled area of the bathroom. However, the service from your staff during our stay was fantastic. Nothing was any trouble. My wife required extra care, and we received all the help required.

AccorHotels certified review
Cj Solo - 14/02/2018
« Very good but expensive. »

It was pleasant. The room was very clean and the staff with which I interacted were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora CJ, Really lovely to have welcomed you to Our Place - I'm so pleased that you found the team to be so friendly in every interaction and that you were so appreciative of the way in which your room was presented on arrival. I'm sorry that the pricing disappointed a little - we do get huge demand here and that drives the rates. The way to best ensure you're in with a good chance of a great deal is to book as early as you're able through www.accorhotels.com. It would be fantastic to see you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Wei B. Y. Business - 14/02/2018
« Severely overpriced »

Overpriced in any sense

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Y., Thanks for taking the time to share your experience - we're pleased to have welcomed you though I'm sorry to learn that the pricing didn't meet your expectations. Our room rates have reflected the high demand we've seen here of late. We'd encourage you to get in as early as you're able and book through www.accorhotels.com in an effort to get the best deals. We do our best to remain competitive on menu pricing amongst other hotels though I've shared your comments with our Food and Beverage Manager for her consideration. We do have a fantastic All Day Menu which offers some lighter options and our 'classic' range and you may appreciate the value that this represents. We'd really love to see you again and I'd be more than happy to assist in putting any future bookings in place and ensuring your value expectations are met. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
L R. Families - 14/02/2018
« Excellent »

We had to book an extra room on arrival and received excellent service from Jonny. As I have recently joined the LeClubAccor he made sure that we received everything that we were entitled to through this programme and got us a room adjacent to our children. He made us feel very welcome.

AccorHotels certified review
Anonymous Couples - 14/02/2018

Very convenient and easy for leaving early in the morning

AccorHotels certified review
Gerard P. Couples - 14/02/2018
« Effective clean and handy with great happy hour »

Great

AccorHotels certified review
G R. Business - 14/02/2018

Short overnight trip .great stay tidy rooms great service from front desk

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Glenn, I'm delighted that you enjoyed your brief stopover, appreciating the welcome from the team and the way in which housekeeping had your room so nicely presented for your arrival. We'd love to see you back our way! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Suzie Families - 13/02/2018
« Fantastic service by all staff »

We were totally looked after from when we came through the revolving door till we left.

AccorHotels certified review
Tony K. Solo - 13/02/2018
« Tony K. »

Just excellent.

AccorHotels certified review
S.k. Friends - 13/02/2018
« Costly »

Reasonably clean room. Pubic hairs in bathroom weren't very appealing. Rooms I feel should be cheaper when your stay is so short. Especially checking in at midnight . Still waiting for my $100 bond to be reimbursed too.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Simone, Thanks for sharing your review. While I'm pleased that you found the room to be well presented on the whole I read of the bathroom cleanliness with the greatest of disappointment - we'll use you feedback to create a focus point for betterment with the team member and wider team looking after our rooms. I'm so sorry for the shortfall on this occasion. We do see very high demand and hence the rates can be at the levels that they are - I can appreciate that you'd loved to have been able to enjoy Our Place for a little longer given that. If you're ever stopping by across the day we have day rooms for a variety of lengths of time which our guests love and we'd always encourage jumping onto www.accorhotels.com nice and early for all bookings in an effort to grab the best deals. The bond is released immediately on settling your bill with us though can be in process with the banks for up to 10 working days - connect with me if you're still concerned about not seeing it and I'll follow up as best we're able from the hotel's end. It would be wonderful to see you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Jeremy W. Families - 13/02/2018
« Quick and easy check in and facilities were excellent. »

Good and easy to use room facilities exactly what you need.

AccorHotels certified review
Anonymous Couples - 13/02/2018
« A very pleasant, efficiently run hotel. »

The hotel was conveniently located.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Perri, Wonderful to know that you appreciated our location and loved the way in which the team made the stay an effortless experience. We hope to welcome you again soon! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

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