Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

4.5/5 4,754 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying, Nearby)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 21,218 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,754 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 13/07/2018 TripAdvisor review
« Ideal Location Auckland Airport »

Novotel Auckland Airport has a great location across from the International terminal. We had a family room which consisted of an executive room and double room joined with a door between. Was perfect for our family of four. The service was excellent as usual and we enjoyed the delicious breakfast both days we stayed. The nice view of the runway provided great entertainment for the kids. Perfect location for a short stay or an early morning flight.

Jen K. Couples - 12/07/2018 AccorHotels certified review
« Jen and Bruce K. »

Everything was great

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Jen, I'm so pleased to learn that you had a thoroughly enjoyable stay at Our Place. Please come and see us again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Business - 12/07/2018 AccorHotels certified review
« Awesome place!!!! »

Food was fantastic and everyone pleasant and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Rangi, Thanks for staying at Our Place - We're so pleased that you loved your dinning experience and that you enjoyed a wonderfully relaxing stopover. We're looking forward to seeing you across your future travels! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Virginia Families - 12/07/2018 AccorHotels certified review
« Fantastic airport hotel »

Arriving late into the airport the 2 minute walk to our very comfortable hotel room was perfect. The buffet breakfast with healthy juices was the best from a hotel we have had around the world . I only wish this hotel could travel with us everywhere we go !! Great value for $ as well and nice having a checkout of 11 am as standard. A 2 minute walk in the morning back to the airport to pick up our rental car just made it so convenient. Highly highly recommend, from the friendly staff to the gorgeous interior including a great pillow menu . Brilliant !!!

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Virginia, Thanks for taking the time to share your experience with us - I'm so delighted that we 're one of your top one hotel in the world and that you had a such wonderfully relaxing stopover. We're looking forward to welcome you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

San E. Families - 12/07/2018 AccorHotels certified review
« World Class Hotel Across the Street from the International Terminal »

If you have an early flight or you land late into town, please consider staying at the hotel. The rooms are ultra-modern. The gym equipment will feel at home at the most expensive health clubs. The restaurant layout, staff and food are so good that matches the best that New York or San Francisco have to offer. Prices may appear to be somewhat expensive but after you factor in the currency exchange they will be average for this quality product in New Zealand.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sam, We're really thrilled to have had you with us. I'm delighted to read of how much you liked Our Place, appreciating our gym facilities and the restaurant offering. It would be wonderful to welcome you again should your travels bring you back our way. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

J T. Friends - 12/07/2018 AccorHotels certified review
« Fantastic airport hotel »

Excellent airport hotel. It's super close to the international terminal. Rooms are tastefully decorated and spacious. Beds are comfortable and rooms are very quiet. Staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Josh, Thanks for choosing to stay with us. I'm thrilled that you loved Our Place, appreciating the quiet, comfortable space your room provided and finding the team warm in your engagements. We'd love to see you across future travels. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Perfect accommodation at the end of long flights »

A most enjoyable stay. Rooms and beds are very comfortable. Staff are very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Douglas, Really lovely to have had you stay with us - I'm so pleased that Our Place presented well for you and that you had a wonderfully relaxing stopover. Thanks too for highlighting the warm engaging service from the team in each interaction. We'd love to welcome you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Michelle Business - 12/07/2018 AccorHotels certified review
« Conveniently located near the airport »

Very easy stays with hotel - made travel to and from the airport a breeze. Very quiet for proximity to airport. Polite and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Michelle, Thanks for coming to stay at Our Place again. It's terrific that you love our location and that the team look after you so well. We hope you'll be back to see us again soon. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Joanna K. Couples - 12/07/2018 AccorHotels certified review
« Location, comfort, and service »

After trying another airport hotel we thought we would try Novotel. We will never stay anywhere else from now on! The service was fabulous. The room was so comfortable and quiet. Highly recommend it, even though more expensive than surrounding hotels you cannot beat the quality and convenience.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Joanna, A delight to have welcomed you to Our Place. I'm really chuffed to read of what a wonderful experience it was. I'm thrilled that you appreciated the quiet comfort of your room and to know that the team looked after you in a warm and engaging manner. We'll certainly look forward to seeing you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Easy »

Convenient

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Michael, Great to have had you back with us. I'm pleased that our location was a great fit across your recent travels and it's terrific to know that the stay was such a breeze. We'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Junine S. Families - 11/07/2018 AccorHotels certified review
« Love this hotel »

Fantastic always fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Junine, Thanks for returning to Our Place and for your loyalty to AccorHotels - It's a thrill to know that you enjoy your stopovers and appreciate how friendly the team are in each interaction. We hope to see you in the near future! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Richard C. Couples - 11/07/2018 AccorHotels certified review
« Enjoyable and comfortable stay. »

Personable staff, well located Hotel for our purpose and really good meal.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Richard, Fantastic to have welcomed you back. I'm really pleased that it was a comfortable stay, that you enjoyed the meal, and that the interactions with the team were warm and engaging. We hope you'll come to see us again soon. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

John C. Couples - 11/07/2018 AccorHotels certified review

Excellent as normal

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora John, Really great to have had you back enjoying another stopover with us. We'll see you again next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Wendy J. Families - 11/07/2018 AccorHotels certified review
« TOTALLY CONVENIENT »

easy check in, lovely late check out, tasty room service menu and another pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Wendy, Welcome back! I'm delighted that your arrival was a breeze and that you were able to linger a little longer with us, enjoying the In Room Dining offering across the stay. We'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Brent M. Business - 11/07/2018 AccorHotels certified review
« Great to be back, wonderful service! »

I felt appreciated, and love the facilities!

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Brent, So good to have had you back with us - I'm thrilled that the team made you feel welcome. We'll look forward to seeing you again next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Family - 11/07/2018 TripAdvisor review
« dissapointing »

Very disappointed on arrival after given our room and waiting 2 hours for a rollaway for a 6 year old to be told it’s school holidays and they had no rollaway. We would have to pay for another room. Generously offered at 50% discount!!!!!!!! As this was your fault I find this unacceptable. Our only option was to accept or our grandson would have nowhere to sleep. We run a business and if we make a mistake. We rectify it to the customers satisfaction at no charge to ensure they will come back. I would appreciate your comments as I was told because I booked through the Internet they couldn’t do anything Regards Sue Hughes Look forward to your response and I trust a credit

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sue, Thank you for taking the time to reach out with your review. I'm very sorry for the circumstance as it transpired on the day and for any shortfall in our communication. Regrettably the room type that had been booked with only the one king bed. Whilst we're very happy to provide a rollaway where required it is usual for us to only have the standard bedding in the room unless requested. I can see that you note a child on the booking, though we often have circumstances where guests will arrive with their own cot for a smaller child or they share the bed with the younger traveller. Our duty manager who looked after you was also very sorry that he couldn't do more to secure a rollaway or a room with two beds - he really did try however the holidays again were working against us I'm afraid; the two room option at the reduced rate was his best option for you in the moment. We appreciate that the booking of the king room was likely a genuine error and we'd therefore like extend a credit of the difference in cost between the originally booked rate and the rooms offered on the night - please connect with me when you're returning to us next and I'll ensure this is looked after. My email address is h7485-gr@accor.com. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Solo - 10/07/2018 AccorHotels certified review
« comfortable and very handy for international »

the room was clean and comfortable and quiet the salad I had at the restaurant was amazing. the service was there when you needed it but not obtrusive

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Bridget, What a delight to know that you loved the convenience and comfort which Our Place provided. I'm thrilled too that you thoroughly enjoyed your dining experience and appreciated the service from the team. Please come and see us again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Not great »

Check is was long even though I had checked in on line. Felt the check in person was very inexperienced

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Lyn, Thank you for taking the time to share your experience. I'm really sorry that this stay has not provided all of the highs that I'd have hoped for you. I can see that you were connecting with one of our newer team members - I apologise for the delays and for the poor communication in relation to the missing minibar item. Your feedback has offered us an opportunity to focus our training with this person and to seek betterment with our training going forward across the board. I'm sorry too that your name didn't appear on the breakfast list - I can see this clearly on your reservation and am therefore a little perplexed. I've flagged this appropriately for follow up. Please connect with me next time you're returning to us - I'd like to extend an upgrade with complimentary breakfast for up to two people as a gesture of apology. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Very good »

Very much like how handy to airport, and enjoy staying with you.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Madeleine, We love that you love coming to stay! It's wonderful that our location suits you perfectly across your stopovers with us. We'll look forward to welcoming you back next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

G.s. Families - 10/07/2018 AccorHotels certified review
« Adequate »

Disappointed with the room.was too small for 3 people and the bathroom very poor with the shower extremely dangerous with the very high step over the bath . On the plus side we had a very good dinner in the restaurant with excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Gerard, Thanks for taking the time to share your review. I'm really sorry that the room size didn't meet your expectation - whilst we've done our best through design to maximise the useable space for our guests in transit, we appreciate that some folks would like more room and we're pleased to offer our Junior Suites with an additional lounge space (where we can place a rollaway bed). We also have a good number of rooms with flat-floored walk-in showers - please feel free to request one of these rooms on arrival. I'm thrilled that you loved your dining experience - our Executive Chef and Restaurant Manager are chuffed! We'd love to opportunity to welcome you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

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