Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

4.5/5 4,755 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying, Nearby)
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 21,256 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,755 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 15/07/2018 AccorHotels certified review
« It was what I would expect from an airport hotel, but I expect airport hotels to be poor on service »

It was fine. Room was comfy and had everything I needed. Had to wait for room to be ready but that didn’t bother me as I was travelling alone. The room service was however appalling. I ordered a burger and was told they were busy so to expect a wait of 50 minutes. That was fine as I appreciated the info. The burger arrived 80 minutes later and was cold. When I rang to complain they offered to make another but I didn’t want to wait anymore. Then when I checked out, the food was on my bill which irritated me. The desk staff did sort it out though (by just taking the burger off the bill, I still paid for the wine). Other guests had been complaining to reception and to me that evening about the food experience. In the morning that team didn’t know anything about it which was poor. It was clearly an issue so I would expect teams to communicate that to each other.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sinead, Thanks so much for coming to stay and for taking the time to share your experience. I'm thrilled that you loved your room and I'm so appreciative of your understanding and patience as the team got this ready for you. It's really disappointing to read of the shortfall in service across your In Room Dining and for the lack of communication which saw this initially still on your bill in the morning, this has been flagged with our restaurant management for appropriate address. Please drop me a line next time you're returning and I'll look after an upgrade with breakfast for you. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Couples - 15/07/2018 AccorHotels certified review
« always enjoyable »

Aways comfortable and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Michael, Really great to welcome you back - it's fantastic for me to know that you always enjoy your stays, finding the time at Our Place comfortable. We'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Jon Business - 14/07/2018 AccorHotels certified review
« too crowded »

nice hotel. too many guests. queuing for breakfast and dinner. staff struggling and abrupt as a result

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Jon, We're so pleased that you liked Our Place. We do see a lot of travellers passing through our doors and appreciate the understanding of our guests in the moments when things are a little busy... I'm very sorry however to read that you felt that this impacted on the way in which the team engaged - we drive warm and friendly interactions in every moment and I wonder if I could trouble you for a little more detail about your encounters so that we can follow up appropriately. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

C. Friends - 14/07/2018 AccorHotels certified review
« Good »

Good quick check in with helpful reception

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Libby, Thanks for your review and for highlighting the great service that you got from the team on arrival. Please come back and see us again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Des Business - 14/07/2018 AccorHotels certified review
« Great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Des, Thanks so much for coming to stay and for taking the time to share your experience. I'm delighted that you loved your room and that you enjoyed a wonderfully relaxing stopover. Please come to see us again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Peter G. Business - 14/07/2018 AccorHotels certified review
« Very convienient and comfortable hotel »

Excellent-Proximaty to the international departures is a huge bonus.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Peter, Really lovely to have had you stay with us - I'm so pleased that you appreciated the convenience of our location and that you had a comfortable stopover. We hope to see you in the future! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Tricia G. Families - 14/07/2018 AccorHotels certified review
« Loved it will be back »

Was fantastic could fault it

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Tricia, Great to have had you with us - W're so pleased that Our Place presented well for you and that you enjoyed a wonderfully relaxing stopover. Please come to see us again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Julie Couples - 14/07/2018 AccorHotels certified review
« Top rate »

We arrived late and expected to check in to our usual standard room but instead we were greeted by a delightful young lady who informed us we had been upgraded to a suite. What a wonderful surprise and a great start to our long awaited holiday. All the staff this time couldn’t be faulted.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Julie, Thanks for returning to Our Place and for your loyalty to AccorHotels - We're so thrilled to know that you felt welcome, appreciating the warm engaging service from the team and that you enjoyed another a wonderfully relaxing stopover. We hope to see you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Couples - 14/07/2018 AccorHotels certified review
« Great »

Enroute overnight to London

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Wayne, Thanks for coming to stay. I'm pleased that you appreciated our location and enjoyed a wonderfully comfortable stopover. We hope to see you again soon. Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Sal Families - 14/07/2018 AccorHotels certified review
« overnight stay on our return from tahiti »

it was ok. However when we checked in, it was 10pm, the priority desk was unattended and there was a large queue of people.The lady in front of us didn't have reservation and was told the hotel was full. In the morning there was a long queue for breakfast. When we were finally seated, the waiter explained that the 6 ladies in front of us in the queue were airport workers who get a discount and enjoy visiting the hotel for a breakfast buffet. I think thats is great for business, but as a weary traveller and guest within the hotel it would have been nice to have been prioritised to a table.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sal, Thanks for sharing your review - we're pleased that you chose to stopover with us though I'm sorry that it didn't hit all the highs I'd have hoped for you. I apologise that our priority check in was not attended on your arrival - this is an absolute for us and I've asked our Front Office Manager to follow up appropriately. I'm sorry too for the wait at breakfast - there can be a challenge if timing is such that external guests have begun processing their accounts prior to the arrival of those in house with us, though I'd hope that our team would assist the host by coming and attending to those waiting. I have shared this with our restaurant management for their action. We'd really like to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Devon Solo - 14/07/2018 AccorHotels certified review
« nice room... friendly staff »

It was really relaxing after so much driving to have a place to chill out while I waited for my wife's overseas flight to arrive. Then, just a walk across the street to the terminal to pick her up. The room service selection was large and the food delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Devon, Thanks for coming to stay with us - We''re so gladed that you appreciated the convenience of our location, loving the in room dining experiences and that you had an enjoyable stopover. We'd love to welcome you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Jean Couples - 14/07/2018 AccorHotels certified review
« easy access »

V good. Close to airport.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Jean, Great to have had you stay with us and thank you for your positive feedback. We're delighted that our location was a great fit for you across your stopover and that you enjoyed a comfortable stay. We're looking forward to seeing you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Daniel Solo - 14/07/2018 AccorHotels certified review
« Great stay »

Excellent stay - room upgraded (as usual), nice welcome amenity (platter of cheese, crackers, and fruit), very easy check-in and check-out. Always a comfortable hotel to stay in before early morning flights.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Daniel, Thanks for returning to Our Place - We're delighted that you feel welcome, loving your room and that the team look after wonderfully well across your stays. We hope another welcome will be on the cards soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Business - 14/07/2018 AccorHotels certified review

Overall good. Despite checking in online it was slow to checkin. Room was great. Breakfast was good but would be great to have more low carb options.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Karen, Thank you for sharing your review - it's lovely to know that you enjoyed the stay. I do apologise for the delays across the arrival experience. May I trouble you to understand if there was anything particular which you identified that could have expedited the process - we always want to seek improvement in the way that we engage. I'm thrilled that you loved your room! Thanks too for your comments regarding our breakfast buffet line up - we would typically expect a good number of low-carb options to be available as a part of that offering; was there anything that you would have liked to have seen that I could share with our Executive Chef? Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Michael D. Business - 14/07/2018 AccorHotels certified review
« Noisy but you let me change rooms to escape the neighbour »

I spent more than I usually would being desperate for a good nights sleep but I drew the short straw and somehow ended up next to a noisy group of people playing rap music. At around midnight I phoned reception at they kindly let me move rooms which was great.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Michael, Thank you for choosing Our Place for your recent stopover. I'm really sorry for the noise challenge that you encountered though I'm delighted that the team were prompt to extend the room move to you. I've done my utmost to note that you'd like to be in a non-interconnecting room and I'd encourage you to reach out to me directly when you're next returning - I'd like to offer an upgrade with breakfast as a gesture of apology. We hope to see you again soon. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

Colette W. Solo - 14/07/2018 AccorHotels certified review
« Polite staff-super comfortable room and superb food!! »

Excellent stay-I have no complaints!!

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Collette, Thank you for taking the time to share your experience with us - We're so pleased that you appreciate what we have to offer and that you continue to enjoy your stays. We hope to welcome you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Heather M. Solo - 14/07/2018 AccorHotels certified review
« Super fast service, clean, modern, comfortable loved it! »

It was so lovely to get off an international flight and be in a comfortable bed within 10 minutes of leaving the terminal perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Heather, Thanks for taking the time to share your experience - We're so pleased that our location was a great fit for you and that you enjoyed a comfortable stopover. We'r looking forward to seeing you next time! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Kaye D. Solo - 13/07/2018 AccorHotels certified review
« Welcome sight »

After 21hrs flying, there is nothing more welcoming than being able to walk a very short distance to the efficient and welcoming staff at the Novotel. Check-in was completed quickly. The room was clean and restful with everything you would expect from a hotel of this standard. Breakfast selection was extensive and covered every person's requirements. Will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Kaye, Thanks for choosing to stay with us - We're so pleased that Our Place presented well for you and that you had a wonderfully relaxing stopover. We hope to welcome you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Leanne T. Families - 13/07/2018 AccorHotels certified review
« One night wonder - will definitely stay again »

The upgrade to celebrate my husbands birthday was just fantastic! Really appreciated being on top floor. Breakfast was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Leanne, Thanks for taking the time to share your experience - We'e so delighted you appreciated that complimentary upgrade that we've arranged specially for you, loving the breakfast offering and that you had a wonderfully relaxing stopover. I'm so sorry for food temperature challenge you had and I've flagged it with the restaurant team to seek improvement. Please come to see us again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Michael V. Business - 13/07/2018 AccorHotels certified review
« Convenient, consistent, comfortable and cost-effective. »

Situated close to the airport makes this hotel my No. 1 choice when working in Auckland. The staff are extremely pleasant and the amenities are very good. The soundproofing is amongst the best of airport hotels I have stayed at, ensuring that airport sounds are unobtrusive. I'm happy here - you should be too.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Michael, Thanks for taking the time to share your experience. It's a thrill to know that the team look after you wonderfully well and that you enjoyed another relaxing stopover. I'm sorry that you couldn't find complimentary bottled waters as we provide them in our King Executive rooms and suits only. I've updated your profile and complimentary bottled waters will be provided for your future stays. We'd love to welcome you back again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

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