Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

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4.5/5 4,596 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Other sports activities  (Nearby)
    • Archery (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 16 rooms for people with reduced mobility
  • 6 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 18,659 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,596 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 20/02/2018
« very comfortable »

all good

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora John, Thanks for choosing Our Place, we're so pleased that you enjoyed a comfortable stay. Do come and see us again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
. Couples - 20/02/2018
« Excellent »

Comfortable room, friendly staff, nice complimentary breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Blair, Thanks for your review. I'm delighted that you enjoyed your room and our breakfast offering and that the stay was peppered with warm and friendly engagement from the team. We'd love to welcome you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
C O. Solo - 20/02/2018
« A great way to spend a long layover relaxing »

I stayed at Novotel Auckland Airport during a 12 hour layover. The hotel was very easy to find. Check in was quick and they had my room ready right away. The hotel restaurant had a good menu and the staff was friendly. The room was well maintained and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Cheryl, Thanks for coming to stay - it's great to know you found arriving to us a breeze and that you enjoyed a comfortable stopover and a good dining experience! We'd love to welcome you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Jennie B. Business - 20/02/2018
« A warm and inviting place to stay. »

From my welcome at the door, thru reception, in my room, Room service and check out I was well looked after by cheerful helpful staff. The room was neat and clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Jennie, It's wonderful to know that you appreciated the comfort of your room and that you found every member of the team to interact with you in such a warm and friendly manner! Please come back to see us again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Andrew Families - 19/02/2018
« Angiemill »

Adequate but expensive

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Andrew, We're so pleased to have been able to offer you a room when you needed it - Auckland has been running very close to capacity of late. This demand does drive rates. We would encourage you to make any future bookings at your earliest convenience through www.accorhotels.com for the best chance of good deals. I do appreciate that option may not have been available to you in this circumstance. We'd really love to welcome you back! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anonymous Business - 19/02/2018
« Crap staff at front counter good but your hotel for the price is so not up to standard. »

Check in and out good staff very friendly. For the price you pay for one night is totally over the top to say the least. No robe, room was very dull, in fact the hotel itself - dull and boring and way overpriced!! Made 2 phone calls to mobiles in Auckland one for 5 mins the other for just over 30 mins charged over $100 dollars for this - unbelievable! Stayed here twice once with my family and we won’t be back.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Selina, So lovely to have welcomed you to Our Place - I'm thrilled to read of the warmth of engagement you encountered from the team. I'm so sorry that you weren't able to them reach out regarding the bathrobe; whilst these are not a part of the inclusions in our Superior Rooms we're more than happy to try and track down a spare on request. I'm sorry too that you weren't so keen on Our Place - it's not something we typically hear so often; we've done our best to create modern spaces, designed to reflect the New Zealand environment and use as much natural light as possible. If you could share with me further the things that didn't particularly resonate it will allow me to share appropriately with our senior management. Demand has been very high of late (not just here with us but across the city) and that has driven the rates - wherever you're able we'd encourage you to get in nice and early with bookings through www.accorhotels.com to try and secure the best deal. I do apologise if the team didn't communicate to you the phone pricing when you enquired - these rates are in line with hotel standards and should certainly be shared with you when asking. If you're ever unsure and not wanting to connect with the team directly you'll find all of our hotel information in the compendium on the television in your room. I really do hope that you'll consider a return to us. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anonymous Solo - 19/02/2018

So convient to airport to stay in between transfers. Friendly helpful staff. Pretty about the cost though.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Susan, Thanks for coming to stay with us - it's wonderful to read of how much our location was appreciated and to know that the team made you feel welcome. We do get very high demand and with the city seeing similar presently the rates are reflecting this; where you're able jump on to www.accorhotels.com nice and early in an effort to secure a great deal. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Nathalie Families - 19/02/2018
« Fulfilled our expectations. »

Room was clean and spacious, including the bathroom. No sound from the airport. Temperature was a bit too warm in the room. Breakfast options were fantastic. Easy access to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Nathalie, Thanks for choosing Our Place! It's lovely to read that you enjoyed your stay, appreciating your room and the way in which it was presented and loving our breakfast offering. Do sing out at any point if we can do anything to make your stopovers more comfortable. We'd be delighted to welcome you back again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Kerry C. Business - 19/02/2018
« really great »

enjoyed the gym to recharge after working I would recommend a couple of extra staff on reception early in the morning to support fast check out

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Kerry, Really great to have welcomed you - I'm thrilled that you enjoyed the stay and loved our gym space. I do apologise for the delays on departure - we do our best to maintain a strong presence in the lobby for any guests assistance required. I've highlighted your comments to our Front Office Manager so that she can look at manning distribution. It would be great to see you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
David R. Families - 19/02/2018
« Wouldn't rush back »

Impersonal and very average

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora David, Thank you for reaching out to us through this review - I'm incredibly sorry to read of the disappointing service experience you write of. We drive warm engagement at every interaction and I'd be very grateful if you could reply back to me with any further detail which would allow us to seek betterment with the team going forward. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anonymous Couples - 19/02/2018
« Very nice »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Jay, Lovely to have welcomed you to Our Place - I'm so thrilled that you enjoyed a comfortable stay. Do come and see us again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Samantha S. Business - 19/02/2018
« it was very average »

Not a bad stay but it wasn't worth the money paid. I have stayed at many hotels on my travels for work and I cant really rate this. I would expect more from Novotel. The room was clean and tidy but nothing fancy. The breakfast in the morning was disappointing, lots of empty containers & waiting for things to be re filled, not much variety for vegetarians. Coffee was free thankfully as I wouldn't of been very happy to pay for a bad cup. The barista could use more training. All and all I wont be staying at this hotel again, very over priced for what you receive. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Samantha, We're so pleased that you chose Our Place - I'm just sorry that it wasn't the amazing experience for you that we attain to. I'm sorry that the room didn't hit the mark for you; we're very proud of our offering and want to ensure that it remains amazing - could I trouble you to know whether there were particular things that you could identify which would lift the space. I want to apologise that you hit the buffet at a time where dishes hadn't been replenished - I've highlighted this to our Food and Beverage Manager to look at the frequency of our checks. I do trust that this was promptly remedied when you noted your disappointment. I'd be keen to also know (if you happen to recall) who had been looking after your coffee also? We want this to be great (I say this very personally too as it's a pivotal part of my morning routine) - if there's anything specific that we can target in our chat that too would be beneficial to learn. I do hope I'll be able to continue the communication with you. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anonymous Friends - 19/02/2018
« Mrs »

I was offloaded on a flight from Auckland to Wellington and the airline did not provide any accommodation for myself or the couple I was travelling with They suggested we try the Novotel at the Airport which we did . We were lucky to get 2 rooms but at an exorbitant cost . The night cost us over $500 each for the two rooms and dinner

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Margaret, I'm so sorry to read of the plight that brought you our way (I was experiencing delays at the other end of the island, returning from Wellington myself), though I am very pleased that we were able to offer you the rooms that you needed. We've been running at nigh on full for some time now and hence the rates reflecting that demand. Of course I appreciate these circumstances we're exceptional however, where possible, we'd recommend you head to www.accorhotels.com as early as you're able for the best chance at grabbing a good deal. I do trust that you were able to enjoy comfortable rest. I hope too that we'll see you again, perhaps on a slightly more intentional stopover. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Mark L. Business - 19/02/2018
« Very good stay .... comfortable and very high standard »

This was a very good stay over at what is an extremely well locataed hotel re. the International Airport at Auckland, NZ. Two stop overs at hotel. Both times the rooms were of high standard and very clean and high quality. Bed very comfortable. Always a keen supportr of Accor Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Mark, Really great to have welcomed you on a couple of occasions recently. I'm so pleased that our location suited you perfectly across your travels and that you found your room to be presented nicely for your arrivals and a comfortable space for rest. It would be a pleasure to see you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Garry C. Business - 19/02/2018
« Always enjoy the convenient location and room comfort »

Very satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Garry, Welcome back! It's wonderful to know that the convenience and comfort of Our Place are appreciated and keeping you returning to see us. Hope you'll be checking in again soon! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Kevin Couples - 19/02/2018
« Very nice hotel »

enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Kevin, I'm delighted that you loved Our Place and that you enjoyed your time with us! It would be great to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Craig Business - 19/02/2018
« good rooms, friendly staff »

No problems to report

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Craig, I'm really pleased that you received a warm welcome and enjoyed your room space. Come and see us again next time you're passing through! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Michelle Business - 19/02/2018
« Great »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Michelle, Thanks for coming to stay. I'm so pleased that you enjoyed the time with us and we hope to welcome you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Gheorja Business - 19/02/2018
« The Novotel makes me feel very welcome and at home when I travel to NZ, which I do frequently. »

The Novotel staff are kind and considerate. Some of them are willing to always help find a solution to any concerns and act very smoothly and quickly. I'm very appreciative of their caring nature.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Gheorja, Welcome back! I'm thrilled that you always feel so warmly welcomed and that you fingpd our team to truly care, looking after you well! We'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Manfred Families - 19/02/2018
« Consistently good »

Friendly staff, excellent food, quiet and welcoming rooms. The ideal place to stay before or after a long airline flight.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Manfred, Welcome back! I'm so pleased that you always feel warmly welcomed and that you enjoy the ease of access to/from the airport. We'll look forward to seeing you again soon! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

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