Novotel Auckland Airport Hotel 4.5 stars

TripAdvisor rating 4.5/5 5,219 reviews
Novotel Auckland Airport
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+ 21 Services
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Room 1

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Day-use rooms available from 6am to 3pm. Checkout hours can be extended with a surcharge

  • WiFi, large work space, iPod® dock, LCD TV

  • 24-hour drinks and dining at The Square

  • Modern fitness centre to keep you in shape

  • 2 floors of naturally-lit conference and boardrooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Airport

Auckland International Airport
Ray Emery drive
2022
auckland
new zealand

Tel: +6492577200

Fax: (+64)9/2577222

Contact email

Check-in from 14h00

Check out up to 11h00

  • Sky Bus :   Auckland Airport - International

  • By plane

    AUCKLAND INTERNATIONAL At 0km / 0 miles - Shuttle paying

GPS :-37.003947, 174.783543

Our accommodations

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge. Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room - Includes internet

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: Regional

The Square Restaurant on the ground floor of the hotel is open 24 hours a day serving the freshest seasonal fare, with a full buffet breakfast from 5.00am, all day dining menu and an a la carte offering in the evenings.

Lunch

00:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE BAR

Photo non contractuelle / Strictly non binding

The Bar is the perfect place to catch up with friends or colleagues. Enjoy an extensive selection of wines, cold beer and snacks as you soak up the relaxing atmosphere of this stylish bar with LCD TV screens and a "living wall".

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 396

  • Maximum capacity: 315 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Auckland Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

29,209 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,219 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

IT WAS FINE ALTHOUGH I FELT A BIT PRICY. THE STEP INTO THE BATH/SHOWER WAS REDICULOUS

Customer review rating 4.5/5

N/a Business - 09/09/2019 AccorHotels review

N/A

Kia ora Kenneth, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. My apologies for the bathroom arrangement- I encourage you to try our flat-floored walk in showers during your next visit. I have also passed on your feedback to the appropriate department head for them to address accordingly. Furthermore, I have also taken note of your feedback on pricing structure. We try providing the best value for the price paid given the location and convenience. I would also recommend joining our Loyalty Membership, Le Club, for access to better deals. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Great place for a stopover

Customer review rating 4.5/5

Dianna C. Couples - 09/09/2019 AccorHotels review

Great location in the airport

Kia ora Dianna, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Efficiency all round

Customer review rating 4.5/5

Chris B. Couples - 09/09/2019 AccorHotels review

Arrived early and advised of a $60 early check in fee. I asked if applicable to being an Accor member. Fee was dropped. Should of been the other way around perhaps. Was advised the breakfast buffet was finished when greeted at restaurant. When server came to the table , said the breakfast buffet was still available for a further 30 mins. Staff not sure of what their timings are about.

Kia ora Chris, Thank you for staying with us at Novotel Auckland Airport, we appreciate your loyalty towards AccorHotels. Thank you for such a wonderful review score from your recent stay with us. My apologies regarding the service from our team, please bear with us for the moment- we have new trainees still learning the ropes, being a busy Hotel they will get up to scratch in no time at all. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

good but the restaurant menu was poorly organised and the buffet was mediocre with poor indication as to the actual contents of the dishes

Customer review rating 4.5/5

Peter F. Solo - 09/09/2019 AccorHotels review

good otherwise

Kia ora Peter, Thank you for staying with us at Novotel Auckland Airport. Thank you for your feedback in relation to yoru experience in our restaurant. I am pleased to announce that we will be undergoing an upgrade of our ground floor area including the Restaurant, bar and Lobby in January which will see a new Restaurant and Bar with new menus and a new modern stylish design. I will also pass this feedback onto the respective department head to address accordingly with their team. Again my sincere apologies that your experience did not meet your expectations. Please allow me to offer a free room upgrade + breakfast included on your next stay. Please do contact me directly to ensure this is accommodated to your next booking. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Jay Duggan Guest Relations Manager Novotel Auckland Airport

Comfortable

Customer review rating 4.5/5

Melisa Business - 09/09/2019 AccorHotels review

Great all round service and lovely room

Kia ora Melisa, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us, it's brilliant to hear the team at Our Place served you well during your stay! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Somewhere to sleep

Customer review rating 4.5/5

Jazz Couples - 09/09/2019 AccorHotels review

Booked as overnight stay over on flight home so needed somewhere to sleep

Kia ora Jazz, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us, I'm thrilled you had a comfortable stop-over at Our Place. My apologies for your experience in your room. Please note I have passed on your feedback to the appropriate department head for them to address accordingly. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

nice & quiet

Customer review rating 4.5/5

Graeme C. Couples - 08/09/2019 AccorHotels review

nice room for one night

Kia ora Graeme, Thank you for staying with us at Novotel Auckland Airport, we appreciate your loyalty towards AccorHotels. Thank you for such a wonderful review score from your recent stay with us, I'm delighted you were able to rest easy at Our Place. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Very relaxing

Customer review rating 4.5/5

Rina R. Solo - 08/09/2019 AccorHotels review

After 2 very long flights and before a third flight to the islands, this was a very welcome respite. Superbly located just steps from the airport with all the amenities you require to unwind for a comfortable And quiet few hours or as long as required.

Kia ora Rina, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. It's fantastic to hear you had a relaxing time with us at Our Place and I'm thrilled the location served you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

OK. The usual Novotel standard

Customer review rating 4.5/5

Geoff Families - 08/09/2019 AccorHotels review

Short sleep

Kia ora Geoff, Thank you for staying with us once more at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
Customer review rating 4.5/5

Cherry A. J. H. Couples - 08/09/2019 AccorHotels review

Efficient and friendly welcome and check in, clean and pleasant room Dinner - have now eaten here for dinner twice in last couple of weeks - menu not memorable - was ok but wouldn't rush back that's for sure. Breakfast- fantastic choices, excellent, and a bonus to be able to also order e.g. personal omelette etc. After checkout: Unfortunately after checking out on SUNDAY morning and arriving home a few hours later, we realised we had accidentally left a largeish thin flat package( approx 600 x 600cm) in the room (unnoticed behind the bathroom blind). We phoned the hotel immediately on arrival home a few hours later. Hotel said would post to us. No package received by FRIDAY .We phoned to followup - package had STILL NOT LEFT the hotel!! - Very disappointed in this delay. hopefully has left hotel now, will followup again if not here Monday.

Kia ora Cherry & Joe, Thank you for staying with us once more at Novotel Auckland Airport, we appreciate your loyalty towards AccorHotels. Thank you for such a wonderful review score from your recent stay with us. My sincere apologies with the delay. Please note I can confirm that your parcel has been sent and I have been informed a tracking number has been given. If this is still unresolved- please contact me directly and I will ensure everything is sorted promptly. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Night before an international flight, great hotel made the start of our holiday enjoyable and stress free!

Customer review rating 4.5/5

Peter Couples - 08/09/2019 AccorHotels review

Superb, great room, great staff, awesome food in the restaurant and a two minute walk to the terminal.

Kia ora Peter, Thank you for staying with us once more at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. I'm thrilled you included us as a part of your holiday experience, it sounds like you really enjoyed your time at Our Place, and it's fantastic that the location served you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Very satisfied

Customer review rating 4.5/5

Murray R. Couples - 08/09/2019 AccorHotels review

Locality is the big benefit

Kia ora Murray, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. It's brilliant to hear the location served you well during your stay- I'm thrilled you enjoyed your stay. My apologies regarding your check-in experience, please bear with us during this time as we have new trainees still learning the ropes. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
Customer review rating 4.5/5

Anonymous Couples - 08/09/2019 AccorHotels review

Pretty good but there did not seem to be enough staff on at the bar or restaurant, very slow to be served

Kia ora Evan, Thank you for staying with us at Novotel Auckland Airport, we appreciate your loyalty towards AccorHotels. Thank you for such a wonderful review score from your recent stay with us. My apologies for the delay regarding your dining experience- I have passed on your feedback to the appropriate department head for them to address. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Good service,food excellent,room good

Customer review rating 4.5/5

Maureen V. P. Solo - 08/09/2019 AccorHotels review

Would use facility again

Kia ora Maureen, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us and I'm thrilled you thoroughly enjoyed your time at Our Place. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Excellent Airport Hotel

Customer review rating 4.5/5

Frequent V. T. A. Business - 08/09/2019 AccorHotels review

The location could not be more convenient unless it was actually inside the arrivals area. It is about a 100 metre walk across the road to the hotel. Everything works at an international hotel level, check in and check out, room, wifi, breakfast. I would stay again and recommend for anyone looking for an airport hotel at A. International. There are cheaper options but they are all a shuttle bus away.

Kia ora Graham, Thank you for staying with us once more at Novotel A. Airport. Thank you for such a wonderful review score from your recent stay with us. It's fantastic to hear the location of Our Place serves you well, I'm really thrilled you continue to enjoy your time with us and that the team here look after you well! Thank you for your recommendation. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel A. Airport

Dated interiors

Customer review rating 4.5/5

Anonymous Business - 08/09/2019 AccorHotels review

Reception nice, staff very friendly, no concierge handy though ( I didn't want to wait as was very late) , so dragged my bags up to room. While reception nice and modern, found the rooms and carpet very dated. The night light in the bathroom was particularly annoying and seemed to have no light switch, I had to cover it with a rubbish bin and a towel!

Kia ora Celia, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us, I'm thrilled the team gave you a warm welcoming. My apologies for the lighting in your room- please note I have informed the respective department head for them to address accordingly. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Very comfortable great service

Customer review rating 4.5/5

Graeme H. Business - 08/09/2019 AccorHotels review

Very pleasant with great service

Kia ora Graeme, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. It's fantastic to hear the team at Our Place served you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Convenient and comfortable

Customer review rating 4.5/5

Greg Couples - 08/09/2019 AccorHotels review

Easy to find and walk to, quick check in and most comfortable bed ever

Kia ora Greg, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. I'm thrilled the location of Our Place served you well and it's great to hear you were able to sleep well too! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Hotel worked very well for me as I had 3 days of Aviation related interviews to conduct before flying to Christchurch great

Customer review rating 4.5/5

Jeff D. Business - 07/09/2019 AccorHotels review

All great other than booking. Com made promises re an interview space that the hotel could not agree with! In the end with the hotel staff assistance I conducted the Interviews in my room and all worked ok! You need to sort out with booking.com that they Do Not make conformations on hotel behalf that cannot be accepted by hotel.

Kia ora Jeff, Thank you for staying with us at Novotel Auckland Airport. Thank you for such a wonderful review score from your recent stay with us. I'm thrilled we were able to come to a solution regarding your stay- please note we have informed Booking.com about this and what they are advertising. We are doing our best to ensure situations like these don't happen again. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
Customer review rating 4.5/5

Anonymous Couples - 07/09/2019 AccorHotels review

Easy access to hotel from terminal. Late flight in. Room well sound proofed and black out curtains. Good breakfast. Coffee slow, and wrong order. Overall would stay again

Kia ora Philip Thank you for staying with us at Novotel Auckland Airport, we appreciate your loyalty towards AccorHotels. Thank you for such a wonderful review score from your recent stay with us. It's great to hear you were able to have a quiet night after your late flight- I'm thrilled the location of Our Place served you well too! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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