Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

4.5/5 4,836 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 22,652 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,836 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Justine K. Solo - 21/09/2018 AccorHotels certified review

The woman on reception struggled to check me in. It took some time. She was very pleasant but after an 18 hour flight was the last thing I needed

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Justine, Really great to have welcomed you back. I'm very sorry for the challenges that you've had on arrival - as a valued return guest it's my expectation that this process should be effortless and I'm connecting with our Front Office Manager will address this appropriately. I remain available to you to assist with anything that you need - I do hope we'll see you again. Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Deewhy51 Families - 21/09/2018 AccorHotels certified review
« Great hotel but expensive »

We stayed on our way back to the UK having also spent a night at the Christchurch airport hotel which was almost half the price. The Novotel has good facilities and we had an enjoyable drink and dinner in the bar/restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora David, Thanks for coming to stay. I'm pleased that you enjoyed a wonderfully relaxing stopover. Thanks too for highlighting you loved your room and appreciated the engagement from the team. For your next stay, please visit www.accorhotels.com for the best deals available! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Couples - 21/09/2018 AccorHotels certified review
« All good »

Perfectly satisfactory, very pleasant and efficient staff

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Carolyn, Thanks for your review and for your loyalty to AccorHotels. I'm pleased that Our Place proved the perfect spot for ease of accessing the terminal. Thanks too for highlighting how much you like our rooms, and appreciate the engagement from the team. We'll look forward to seeing you next time! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Peter W. Couples - 21/09/2018 AccorHotels certified review
« Peter and Trish W. »

All good apart from the evening meal for which we were kept waiting nearly 50 minutes - Trish has already given feedback on this and we have received acknowledgement from Novotel Customer service staff. The room and the facilities in it were very good and, although not needed because we were awake, the wake-up call was as requested. Check out online system worked very well. Reception staff member was very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Peter and Trish, Thanks for stopping over with us. What a delight to know that you felt welcomed and it was a comfortable stay. I am sorry to read that the dinning experience didn't hit the same highs - Please know that this is now with our Restaurant management team to ensure we find betterment going forward. We’d be delighted to see you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Peter Couples - 21/09/2018 AccorHotels certified review
« Good service and convinietlocation. »

The staff were very friendly and helpful. We were also surprised to receive an upgrade and free breakfast. Great location. Comfortable bed and good sized room. Check in at the airport was a breeze the next morning after our enjoyable free breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Peter, Really great to have had you back with us. We're so pleased that Our Place present well for you and that you had another wonderfully relaxing stopover. Thanks too for highlighting the warm engagement from the team in each interaction. We hope you'll be back again to see us! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Sisilia Business - 21/09/2018 AccorHotels certified review
« beautiful place and service Thank You! »

I was so happy with the service of your hotel and the location to international auck airport is superb!! The receptionist at the dining place told me that my name is not on the list for breakkie but I sorted it out with the receptionist at check in and out desk and she told me to go ahead and have breakkie- what a lovely breakkie I had! thank you for the room was clean and the bed was so comfy! Keep up the good work!Thank you Novetel!

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sisilia, Thanks for choosing Our Place - I'm thrilled that you found the time with us comfortable and that you thoroughly enjoyed your breakfast experience. I'm delighted too that you had such wonderful interactions with the team. We'll look forward to seeing you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Andrea E. Families - 21/09/2018 AccorHotels certified review
« Very comfortable hotel ideal for pre-international flight stay »

I would normally rate my stay higher however we felt disappointed with our hotel restaurant experience because my parents came to table & ordered at approximately 7.45pm on 13 September & still hadn’t got dinner at 8.30pm. It appeared that their order may have been forgotten - so we left without them being served & the two fish dinners were subsequently delivered to their room (931)

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Andrea, Thanks for returning to Our Place and for your loyalty to AccorHotels – I am happy to learn you had in general enjoyed your overall stay with us. I want to apologies the dinning experience didn't hit the same highs - Please know that our restaurant management team will address this appropriately. I do hope we'll have the opportunity to welcome you again. Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Kirsty W. C. Families - 20/09/2018 AccorHotels certified review
« Comfortable rooms with a lovely breakfast. »

Our family of four stayed overnight between flights. The room was very comfortable, we had two queen beds, and the bathroom was modern and clean. The breakfast had lots of choice and the kids really enjoyed it too. Staff were friendly and really helpful. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Kirsty, Thanks for your review. I'm really pleased that you appreciated the quiet space your room provided for rest and that you loved our breakfast offering! Thanks too for highlighting the way in which the team looked after you so well. Please come and see us again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

John C. Couples - 20/09/2018 AccorHotels certified review
« It was fine »

Comfortable, no hassles

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora John, Really great to have had you back at Our Place - I'm thrilled that you enjoyed another comfortable, albeit brief, stopover and we'll look forward to seeing you next time! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Lindsay S. Families - 20/09/2018 AccorHotels certified review
« Staff were very helpful »

Super - great room, great meal and super close to airport

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Lindsay, Lovely to have welcomed you and thanks for your loyalty to AccorHotels. I'm pleased that more than simply our location that you appreciated the service from the team and love Our Place. We'll look forward to seeing you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Leanne Couples - 20/09/2018 AccorHotels certified review
« Easy and comfortable »

Enjoyable stay with very comfortable bed. Only things letting our stay down was the very strong fragrance in the foyer and elevators ( it was a bit too much). The restaurant meal was very nice however the service was very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Leanne, We are delighted to read that you had a enjoyable stay overall. We do have scheduled carpet shampoo in corridors and am really sorry if the fragrance was strong, however the most recent was not on the floor as you were. Could I confirm if this was the case on your floor. In the meantime, we hope you will have a relaxing weekend. Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Lianne F. Families - 20/09/2018 AccorHotels certified review
« I wish I could stay more often »

Amazing, personal and special - as always!

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Lianne, Thanks for returning to Our Place and for your loyalty to AccorHotels - I'm thrilled that you continue to love our hotel and that you enjoy your stopovers. We'd like to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Business - 20/09/2018 TripAdvisor review
« Consistently excellent »

Guaranteed a warm, friendly welcome, with unprompted offers of dinner booking and wake up calls. Clean, comfortable, excellent meal with good service.My only negative is that on arrival I always find the rooms chilly!

Christopher R. Business - 19/09/2018 AccorHotels certified review
« Good quality hotel conveniently located to Auckland Airport »

Rooms are good quality, clean and well appointed. Even though the hotel is adjacent to Auckland Airport the rooms are very quiet. Service is very professional and friendly. Good restaurant and adequate gym facilities. Selection of TV channels is very poor.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Christopher, Really great to have had you at Our Place for your recent stopover - thanks for loyalty to AccorHotels. We're so pleased that Our Place presented well for you and that you had a wonderfully relaxing stopover. Thanks too for your feedback regarding the selections of our TV channels - we're currently offer 16 TV channels for our guests and we're looking for an option to upgrade our TV and also adding more channels. We’d love to see you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Helen Families - 19/09/2018 AccorHotels certified review
« Amazing for families and super convenient »

It was fantastic. We arrived and straight away my daughter was given a little gift to occupy her while we checked in. The kids corner was fantastic and gave her something to do before dinner and again when we were checking out. We had dinner and breakfast here also which were both great - the customer service from our wait staff was unreal (however dinner service was quite slow considering they weren't that busy). Rooms were excellent and we also used they gym which was well set out and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Helen, Thank you for choosing to stay at Our Place. I'm so pleased to know that Our Place presented well for you and your family and that your time with us was comfortable. We hope that your travels will see you back on our doorstep! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Mrs R. P. Families - 19/09/2018 AccorHotels certified review
« Mrs Raewyn P. »

Every time we stay at the Novotel in Auckland at the Airport we have a great time.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Raewyn, Thanks for returning to Our Place and for your loyalty to AccorHotels - I'm thrilled that you continue to love our hotel and that you enjoy your stopovers. We'd like to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

John P. Families - 19/09/2018 AccorHotels certified review
« So convenient »

Great check in and check out, staff were friendly. Modern room, unusually high step in to bath/shower could be difficult for some. A king bed and single would have been a good option for parents and one child rather than twin dbl beds. Although a little expensive it gave absolute convenience and low stress of being right at the airport for the following mornings flight.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora John, Terrific to have had you stopping over recently. I'm thrilled that our location was a great fit for you and that you enjoyed a relaxing stopover. I appreciate your suggestion regarding the bedding configuration and I’ve flagged this with our Room Division Manager. We'll look forward to seeing you next time! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Chris Couples - 19/09/2018 AccorHotels certified review
« Always a Pleasure to Stay here Before an early Morning Flight »

Great room, with a nice upgrade to a high floor. Very comfortable bed and a great dinner in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Chris, Thanks for returning to Our Place and for your loyalty to AccorHotels - I'm thrilled that you continue to love our hotel and that you have great stopovers. Thanks too for highlighting how much you enjoy the kitchen offering and appreciate the engagement from the team. We'd like to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Business - 18/09/2018 AccorHotels certified review
« Disappointing »

the hotel is looking tired - there was mould around the shower and the breakfast wasn't great

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Andrew Thank you for choosing Our Place again and for reaching out with your review. I'm very sorry to read of the disappointments you experienced across this recent stay. I apologise that we did not meet your expectation on our breakfast offering and cleanliness in bathroom, - this is not a reflection of the service standard that we strive for and I've asked our Head Housekeeper to address. Please connect with me next time you're headed our way - I want to extend an upgrade to our next room catergory and learn more on your preffered options on breakfast. Generally we get positive feedbacks on the healty options available and the detox drink seems to be quiet popular. We hope to see you again soon. Ngā mihi nui Warm regards Niraj Kumar Rooms Division Manager Novotel Auckland Airport

Katherine T. Business - 18/09/2018 AccorHotels certified review
« Everything was just lovely....all except air con!!! »

It’s always a pleasure to return to Airport Novotel......it’s easy!! And I had the best meal ..... the curry and then rhubarb panna cotta (sp??) was best meal there so far!!!! Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Katherine, Really lovely to have welcomed you - I'm so pleased that you appreciate the convenience and comfort of Our Place and that you enjoyed the offering from the kitchen. I am sorry for the challenge with the air conditioning in your room - I've flagged this to our chief Engineer for his appropriate attention. I'd encourage you to connect with me at that time and I'll make sure we have everything in place for your arrival. We'd be delighted to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

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