Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

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4.5/5 4,659 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Crib on request
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 19,726 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,659 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 22/04/2018
« Would stay again, but.... »

Overall, it was fine, but.... Super slow check in The bircher muesli was terrible - pretty much just yoghurt, and I could see any berry compote which I thought was included The bed was not very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Kat, Thanks for choosing Our Place - I'm pleased that, on the whole, you enjoyed the stay. I'm sorry for the slow arrival experience - we do see some busy periods across the day and we always appreciate our guests bearing with the team as they see to all of the necessary processes in those moments. I've connected with the team about our Bircher - we use a coconut yoghurt base (this does comprise a good portion of the final product) with the oats added to this. Whilst a compote would not traditionally accompany this dish we do appreciate that our guests may wish to add something akin to this or perhaps dried fruit, which we offer alongside. It's really disappointing for me to read of the discomfort you noted with the bed across the night - we want to offer the most comfortable sleep for our guests and I apologise this was not your experience. I'd like to ensure we address this concern and I wonder if you could drop me a line with a little more detail - me email address is h7485-gr@accor.com. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anna/craig S. Couples - 20/04/2018
« wonderful »

With an early flight the next morning and a long drive to Auckland we rang your hotel where you were pretty much booked out. You managed to find us a beautiful room and we were treated amazingly by all staff while we stayed at the hotel. thank you we will, without question recommend this hotel and will be using this hotel ourselves in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Anna and Craig, I'm delighted that the team were able to secure you a room and that you loved stopping over with us prior to your journey the following morning. It's wonderful to read of how much you appreciated the warm engagement that you encountered right across the stay. We'd love to welcome you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Andrew D. Couples - 20/04/2018
« Great customer service, sleep and breakfast!!! »

Although not planned our stay at the Novotel due to our incoming flight being cancelled from the previous day was fantastic. The room was great, the young man who brought our luggage to the room was exceptionally friendly and helpful and breakfast was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Andrew, Really great to have had you with us - even if not a part of your original schedule. It's terrific to read of the helpful and friendly assistance you received from our porter and that you loved both room and breakfast experiences. We hope to welcome you again - hopefully across a planned trip next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Sally C. Friends - 20/04/2018
« First time staying there and a grea idea for an early flight »

very convenient and staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Sally, Lovely to have welcomed you to Our Place - I'm thrilled that our location made your stopover a breeze and that you were so appreciative of the friendly engagement at each interaction with the team! Please come and see us again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Gb Business - 19/04/2018
« Overnight in Auckland »

It was a very convenient stay for me as I flew in late at night and left early in the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Gina, Really lovely to have had you back with us - I'm pleased that our location suited your brief stopover perfectly on this occasion. We'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Colin M. Solo - 18/04/2018
« Mr »

Extremely easy and satisfying. easy to book and helpful staff made it a trouble free stay.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Colin, Thank you for coming to stay again - I'm so pleased that you enjoyed this stopover, appreciating what a straight forward experience everything was! We'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Alan Families - 18/04/2018
« One Night »

Just a brief visit. Room was clean. Bed was a bit old and you rolled into the middle. Needs updating

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Alan, Thanks for choosing to stay with us - I'm so pleased that you enjoyed the brief stopover, appreciating the way in which your room was presented on arrival. I'm very sorry for the challenge with the bed - we'll certainly follow up. I'd encourage you to sing out should you ever be less than 100% happy and we'll do our best to assist in the moment. We hope to see you again soon. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Joanna Solo - 18/04/2018
« Comfortable and accomodating »

I had booked for a night but when my onward flight was cancelled i was able to extend by an additional night without much effort. Albeit to a higher rate that didn‘t include breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Joanna, Thanks for choosing Our Place recently - I'm so pleased that the team were able to effortlessly extend the stay for you when your circumstances changed. We hope to see you back again soon! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Lee Couples - 18/04/2018
« Great »

We arrived mid night and were checked in quickly and efficiently. Very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Lee, I'm delighted to read of your late arrival being a breeze - we're thrilled that you enjoyed the stay and we hope to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Susan R. Business - 17/04/2018
« Staff were attentive and helpful, all needs were met. »

The hotel is very busy, due to proximity to INTL Airport Terminal. There are clearly effective policies and procedures in place for the staff to follow, regardless how busy and at times chaotic the reception area may become due an influx of people from the terminal. Good attention to detail re general cleanliness andcservice

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Susan, Thanks for coming to stay. I'm delighted that you loved our location and I want to thank you for highlighting the way in which the team always remained warm and engaging, especially in those moments of busyness. We hope to have the opportunity to welcome you again soon! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Viv Couples - 17/04/2018
« Conveniently so close but very quiet hotel. »

Were able to have a room early as had come off a morning international flight which was great. Room was beautiful, great lighting, bed suburb.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Viv, What a delight to read of the way in which the team accommodated you early with minimal fuss. I'm thrilled that you loved your room and found good rest across the stay. We hope to welcome you to Our Place again soon! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anonymous Families - 17/04/2018
« Comfort »

Our room was very clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Maria, Thank you for sharing your experience - I'm so pleased that you enjoyed a comfortable stay. We hope your travels will bring you back to us. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
I L. Couples - 17/04/2018
« up to usual standards »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Irene, A delight to have welcomed you back! I'm thrilled that you encountered the same high standards you've come to expect from Our Place. We'll look forward to seeing you next time you're stopping over! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Glenn R. Families - 17/04/2018
« Wonderful experience »

Helpful staff, nice room, satisfying breakfast, everything I needed for an overnight stay close to check in and out at the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Glenn, Thanks for coming to stay. I'm so pleased that you enjoyed both room and breakfast experiences and that you found the team to be so engaging. We hope to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Teremoana Y. Business - 17/04/2018
« Absolutely wonderful service with friendly staff. »

Beautiful front entrance layout that is warm and inviting with very friendly staff. Rooms were fresh. Friendly housekeepers - very helpful. Dining staff were also courteous and polite - always making one feel welcome. The porter staff were very happy and helpful. Overall my first time experience of your hotel was excellent. I would come back again and definitely recommend others to book with your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Teremoana, So lovely to have welcomed you - I'm thrilled that Our Place made a wonderful impression from the outset and that you found every team member to be so warm in their engagement. We'd love to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Wendy M. Families - 17/04/2018
« Very pleasant experience both before and after long haul flights »

Very helpful receptionist, comfy beds and super bathrooms topped off with a very good dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Wendy, Really lovely to have had you back with us. It's wonderful to know that you felt warmly welcomed, that you love our rooms, that you enjoy terrific experiences when dining in the restaurant. We'll look forward to seeing you next time! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Robert Couples - 17/04/2018
« Excellent g »

Enjoyed very comfortable room and good service from staff

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Robert, Thank you for your review - I'm so very pleased that you enjoyed a comfortable stay and that you appreciated the way in which the team looked after you. We'd love to welcome you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Lynn M. Friends - 17/04/2018

Problem right from check in

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Lynn, Thank you for reaching out to us with your review. I'm very sorry to read of this stay not being the amazing experience we'd have hoped for you. We'd like to seek improvement and I wonder if I could trouble you for some detail surrounding your concerns to allow us to follow up appropriately? Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Sjg Couples - 17/04/2018
« Very comfortable over ight stay »

We have stayed at this hotel in the past as it s very close to International Departures. The hotel is very comfortable and the staff friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Susan, Really lovely to have had you with us again - I'm chuffed to read of the warm welcome back you received and to know that you continue to appreciate the comfortable space for rest Our Place provides across your stopovers. Hope to see you again very soon! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Keiko O. Families - 17/04/2018
« Comfortable stay »

We enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Kia Ora Keiko, I'm thrilled that you enjoyed a comfortable stopover at Our Place. We hope to see you across future travels. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

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