Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

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4.5/5 4,699 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Dutch
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Crib on request
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 20,421 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,699 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 25/05/2018
« Friendly efficient and professional »

Room fresh and clean, bed very comfy. Restaurant set menu had gluten free options and chefs adapted what was not - lovely. Service and knowledge of gluten free food was up to the mark which made me feel confident when eating in the restaurant

AccorHotels certified review
Jurg Business - 21/05/2018
« Straight forward and comfortable »

Only spent a very short stay (10pm check in, 8am check out), but everything was straight forward and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Jurg, Really great to have had you back at Our Place - I'm thrilled that you enjoyed a comfortable, albeit brief, stopover and we'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Bjarne Business - 21/05/2018
« Good »

I enjoyed my stay

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Bjarne, Really lovely to have welcomed you - I'm delighted that you enjoyed the stay and we hope to see you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Judith Couples - 21/05/2018
« staff were amazing! »

for such a short stay it was great. Staff were very helpful and cheerful

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Judith, Thanks for sharing your experience with us - I'm pleased that you enjoyed your stopover and the team looked after you wonderfully well across your brief stay. We'd loved to see you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Emyr Business - 21/05/2018
« Easy access from the airport »

Fast check in and check out made it easy. Staff were friendly and welcoming even at 1am. Awesome experience will definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Emyr, Thanks for sharing your experience - I'm so trilled that the team made light work of your arrival and departure, looking after you wonderfully well across your stay. Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Anonymous Couples - 20/05/2018
« Great »

Convenient to airport. Comfortable and well appointed room. Swimming pool would have been nice.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Shane, Great to have had you with us. I'm delighted that you appreciated the convenience and comfort of Our Place. Regrettably a pool wasn't a possibility for us here and so we've focussed our energy on providing an amazing gym space which I do hope you were able to enjoy. We'd love to welcome you back. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Bruce R. Couples - 20/05/2018
« Very comfortable »

Great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Bruce, Thanks for taking time to share your experience with us - It's so pleased that you loved your stay and appreciated the convenience and comfort we could offer. We're looking forward to seeing you in the future! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Elizabeth M. Couples - 20/05/2018

Excellent in all aspects except service at the restaurant which was slow. Felt like we were in the way as restaurant was catering to large group of Chinese conference goers and we felt shunted o the side. had to continually ask for service.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Elizabeth, Really lovely to have had you with us and I'm pleased that you enjoyed your stay. I am sorry to read that you felt overlooked across your time in the restaurant. - this is disappointing and certainly doesn't reflect the warm engagement that we drive. Please know that this is now with our Assistant Restaurant Manager for address. I do hope we'll have the opportunity to welcome you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Anonymous Families - 20/05/2018
« Convenient and highly quality accommodation »

It was convenient and nice. Close to the airport but without the disturbance of aeroplane noise.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Pieter and Ceciel, Really lovely to have had you and your family with us - It's terrific that the convenience, comfort and quiet of Our Place were so appreciated. Hope to see you back again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Anonymous Solo - 20/05/2018
« Good »

It was fine, the bed was nice the room nice. Not good food not good not good coffee. Price was high quality wasn’t there.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Yolande, Thank you for coming to stay with us. I'm so pleased to know that you appreciated your room and that our beds offered comfortable sleep. I'm very sorry to read of the food and coffee offering not hitting the same highs. We're passionate about excellence and I'd be most grateful of anything additionally you could share to assist us in seeking improvement. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Ken H. Couples - 20/05/2018
« CLOSE TO THE AIRPORT GREAT SERVICE POOR »

We were staying at the Hotel because off a very early international flight in the morning. When checking in no one helped with our bags and my wife had to take them up to the room while I parked the car. Second even though I am a Platinum Accor member we received no room upgrade but the person in front of us did! The one redeeming factor was the wonderful service from our waiter at dinner. Got a good night sleep and caught the flight.

AccorHotels certified review
Anna Families - 20/05/2018
« One Night »

Love this hotel for overnights between international and domestic flights

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Anna, Thanks for coming to stay with us - I'm really pleased that our location was a great fit for you and that you thoroughly enjoyed your stopover. We can't wait to see you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Lindsay K. Couples - 20/05/2018

good but hard to connect to internet wanted me to put in my credit card even though it should bee free

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Lindsay, Thanks for coming to stay. I'm really pleased that you enjoyed the time at Our Place. I am sorry for the challenges in connecting to the internet - sometimes the auto-'smarts' in the system don't engage properly and I do trust that this was promptly remedied on raising with the team. We'd be delighted to welcome you again. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

TripAdvisor review
Family - 20/05/2018
« Convienent »

Walking distance to the International Airport. Rooms were clean, tidy and the beds were great. The only problem we had was that we were not allowed to pay for our room when we arrived which caused a problem in the morning with the bond that they take off your credit card. As it was $300 and my account was closing off the next day I saw this as a problem. The problem was sorted before my account closed but apparently could have been avoided if the room payment was accepted on arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Margaret, Thanks for taking the time to share your experience. I'm so pleased that you loved the ease of arriving to Our Place, that you appreciated the way in which your room was presented, and that you enjoyed a comfortable sleep. Please know that the team would have been following our standard guidelines in regard to taking payment on departure - this simply allows for all charges to be settled at once, avoiding the need for taking additional payments. I am pleased that the matter was settled promptly for you to avoid account challenges. We'd love to see you again! Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland

AccorHotels certified review
H. K. Families - 19/05/2018
« Okay »

Check in was confusing because they tried to check me into someone else’s room. It took a long time and we were tired at 2am. We prepaid for breakfast and we were told it finished at 10:30 but when we arrived at 10am it was finished. The room was amazing and very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora H., Thank you for taking the time to share your experience. I'm very sorry that it didn't hit the highs that I would have hoped for you. I apologise for the confusion on arrival. I can see only one room allocation and so I'm a little perplexed also without having the opportunity to connect with the night team as of yet. I do note that your name had come through the system in reverse and this may have been part of the challenge. Please know that our Night Manager will be connecting with the team member and ensuring that betterment is sought from this. I'm very sorry too for the further confusion surrounding breakfast. You were given the correct timing and I've asked our Assistant Restaurant Manager to follow up on why the change to the normal was not better communicated to the team. As a gesture of apology I'd like to extend a room upgrade with breakfastfir two on yournext stopover. Please simply drop me a line when you're returning to us and I'll ensure this is all in place. Ngā mihi nui | Warm regards Jonathan Tremain Guest Relations Manager Novotel Auckland Airport

AccorHotels certified review
Nicola Families - 19/05/2018
« Lovely overnight stay »

Attentive team, even checking if we needed a dinner booking for the evening

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Nicola, Thanks for sharing your experience with us - I'm so pleased that you loved your stop over and found the team to be wonderfully engaging in each interaction. We'd love to welcome you again in the future! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
C V. C. Friends - 19/05/2018
« The best hotel at Auckland Airport »

Our room was ready even though we arrived early in the morning. Friendly service all around, very good rooms, good restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Campegia, Really lovely to had you stopping over with us -I'm so glad that you had a delightfully relaxing stay with us, appreciating the room space and loved the dinning experience. Thank you for highlighting all above, it's warm and engaging service from the team that really stood out. We'll look forward to welcome you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Denise W. Couples - 19/05/2018
« Very comfortable »

We always enjoy staying at Novatel Auckland Airport- great staff, great food and the most comfy beds of all of the hotels we stayed in!

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Denise, Really lovely to have had you back with us again and thank you for your loyalty to AccorHotels. I 'm so pleased that you enjoy your stay as usual, and loving our new dining menu. We look forward for your return in the future! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Anonymous Friends - 19/05/2018
« A nice start to a holiday by staying close to the airport. »

Very nice stay. It was a treat to start our holiday early and leisurely by not having to rush to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Catherine, Thanks for sharing you experience with us - Really great to know that your appreciated our location and you had a wonderfully relaxing stay. Have a wonderful holiday and we'll looking forward to seeing you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

AccorHotels certified review
Pamela D. Friends - 19/05/2018
« Round the clock service »

We arrived late & had a meal around midnight in the restaurant. The staff was so helpful & obliging, it was service with a smile. Check-in and check-out was a breeze. Our stay was short & sweet.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Pamela, Thanks for choosing to stop over with us - I'm so thrilled that the team looked after you well across your brief stay and you loved the dinning experience. We hope you will have a chance to stay longer at Our Place next time ! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

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