Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

4.5/5 5,040 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 25,745 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,040 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rod Y. Business - 15/03/2019 AccorHotels certified review
« Pleasantly surprised »

Great hotel 1 minute from airport, great staff, food good, bar stays open late for late arrivals Rooms clean and modern

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Rod, Wonderful to read of your recent arrival to Our Place being a breeze and coming with a warm smile. I'm thrilled that you loved your room and enjoyed our breakfast offering. We'd be delighted to see you across future travels. Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Business - 15/03/2019 AccorHotels certified review
« Efficient and comfotable »

I arrived late& left early - was processed quickly at both ends which was very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Tonia, A delight to have welcomed you back and thanks for your loyalty to AccorHotels. We're so pleased that you love our location and appreciate the appointment of your room for your stopovers. We'd be delighted to welcome you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Sharyn Families - 15/03/2019 AccorHotels certified review
« Cost Increase »

Room was on same level as my last stay, however it was in excess of $100 more this time. When I questioned at check-in I was told "hotel is full", with no leeway of either matching last stay or even reducing cost a little for this stay.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sharyn, So good to have had you back with us. I’m sorry to read that the pricing for this recent stay disappointed. Much like airlines, hotels operate on a dynamic pricing system were demand and availability come into play. Regrettably the team wouldn’t have been able to shift on pre-confirmed rates I’m afraid. For the best chance at a great deal we’d recommend booking as early as you’re able through the Accor app or website. We’d really love to see you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Friends - 15/03/2019 AccorHotels certified review
« Awesome views from our room »

Great room, good size, awesome view and fantastic staff.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Lynne, So lovely to have had you with us - It's a thrill to know that our location was a great fit across your stopover and that you thoroughly enjoyed your stay. Thanks too for highlighting the warm engagement from the team in each interaction. We'd love to welcome you back! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

D. Solo - 15/03/2019 AccorHotels certified review

Friendly and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora D., Thanks for returning to Our Place and for your loyalty to AccorHotels - I'm thrilled that you continue to love our hotel and that you enjoy your stopovers. We'd like to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Jan M. Friends - 15/03/2019 AccorHotels certified review
« Mrs Jan M. »

Easy access prompt check in and lovely room

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Jan, Really lovely to have had you with us and thanks for your loyalty to AccorHotels - I'm thrilled to know that it was a comfortable and very enjoyable stopover. Please come to see us again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Couples - 15/03/2019 AccorHotels certified review
« Good service »

Very helpful and professional service as we prepared for our flight to Perth

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Robert, Thanks for coming to stay with us - we appreciate your loyalty to AccorHotels. I’m thrilled that you loved your time at Our Place and I hope we’ll have the opportunity to welcome you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Robert H. Couples - 14/03/2019 AccorHotels certified review
« Wonderful Stay »

A most pleasant stay. Your staff was friendly and most efficient, and your restaurant was excellent in food and service as well.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Robert, Thanks for taking the time to share your experience with us - I'm thrilled that you felt warmly welcomed back. Wonderful too that the stay was comfortable and that you enjoyed the offering from the kitchen. We hope to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Couples - 14/03/2019 AccorHotels certified review
« Excellent! »

Staff, rooms, service, all great

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Anne, Thanks for your review. I'm really pleased that you appreciated the quiet space your room provided for rest and that everything about your time with us was a breeze. We’d be delighted to see you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Vaughan S. Business - 14/03/2019 AccorHotels certified review
« Vaughan S. »

The location of the hotel is excellent. Super clear and friendly staff. Check in and out is easy and effortless. The food is really good. Its a fantastic place to stay.

Linda L. Couples - 14/03/2019 AccorHotels certified review
« luxury hotel »

Friendly efficient staff ,lovely rooms bed comfy food delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Linda, Thanks for coming to stay with us - we appreciate your loyalty to AccorHotels. I’m thrilled that you loved your time at Our Place and I hope we’ll have the opportunity to welcome you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Ross Solo - 14/03/2019 AccorHotels certified review
« Convenient great standard excellent service »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Ross, Thanks for returning to Our Place and for your loyalty to AccorHotels – I'm so delighted that you enjoy comfortable rest and love the ease of accessing the airport terminal. Thanks too for highlighting how much you like our appreciate the engagement from the team. We hope you'll be back again to see us! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Dale F. Couples - 14/03/2019 AccorHotels certified review
« disappointed »

though we don't use the mini bar we called the concierge to check everything was there as it was untidy also the fridge as turned off so we were unable to have a cold drink if we had wanted one. We were very unimpressed at the state of the shower.When paying over $300 a night for the room we do not expect to see the amount of mould that was present on the shower floor.As this was under the sealant one wonders about the level of staff in the Housekeeping and maintenance departments.I have photos on my phone should you wish to see them If this had been our first visit we would not have come back Other than the state of the room the rest of our stay was good

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Dale, Realmy lovely to have had you back with us again. I’m so sorry that this recent stopover held some disappointment. I apologise for the shortfall in service that saw the minibar presented poorly and the fridge not switched on for you - we’ll be following up appropriately in those matters. I’m sorry too that we’d not yet had the chance to get to the shower space in the room you were in. We’ve identified a challenge with the silicon having a less than pleasant appearance and we’re actively working on replacement. I would assure you that in the interim the team have been ensuring that a thorough scrub of these spaces is conducted daily. I’ll have the maintenance team give that room their prompt attention. I do hope we’ll see you back our way soon. Drop me a line when you have a booking in place and I’ll take care of an upgrade with breakfast as a gesture of apology. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Neill M. Business - 13/03/2019 AccorHotels certified review
« Over rated »

Room was clean and tidy Meals were substandard, poorly presented and not as advertised on menu

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Neill, We’re so pleased that you chose Our Place across your recent journeying and it’s disappointong to learn that the experience didn’t meet the expectations you had and, indeed, was not what we’d have hoped for you. Our Executive Chef is so passionate about sharing amazing food and would have wished for anything that fell short of the mark to have been replaced for you. May we trouble you for a little more detail so that the matter can be appropriately addressed? Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Marie S. Families - 13/03/2019 AccorHotels certified review
« Very convienient for the airport. Very comfortable room »

Very enjoyable experience. Couldn't ask for better

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Marie, Thanks for stopping over with us - It's a thrill to know that our location was a great fit across your stopover and that you thoroughly enjoyed your stay. We'd love to welcome you back! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Craig M. Couples - 13/03/2019 AccorHotels certified review
« Reliably good »

Check in was efficient, and operator was friendly and helpful. Room was clean and tidy, and well appointed. A couple of small buts, though. LAN cable plug was broken and would not stay seated, until I reversed it so the broken end would stay in the desk socket end, and mattress seemed worn, as it had quite a hollow in one side. Room 416. Restaurant and food quality is great.

Anne F. Solo - 13/03/2019 AccorHotels certified review
« You have a hotel in a convenient location »

bed very uncomfortable I have stayed before an eaten in your restaurant and would not eat there again. Balance between room rate and restaurant needs your attention. Anne F.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Anne, Really lovely to have had you back with us. Thanks for sharing how much you appreciate our location. I want to apologise most sincerely that you didn’t enjoy a comfortable night’s sleep. We pride ourselves on delivering this for our guests. May I know what the challenge with the bed was so that we can follow up? I’m sorry too that our restaurant offering has fallen short for you in the past. Our Executive Chef drives her team in the creation of amazing food and is disappointed to learn that hasn’t been what you’ve experienced. We’re excited to be working on a brand new restaurant concept and we’d appreciate greatly anything you can share about what would make that offering amazing for you. I look forward to our continued conversation. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Families - 13/03/2019 AccorHotels certified review
« great stay »

lovely

Anonymous Business - 13/03/2019 AccorHotels certified review
« Comfortable beds, not much else was special »

Bothered by front desk calling to ask when was checking out, long before the deadline. Breakfast was not very good quality

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora David, Thank you for coming to stay with us and for reaching out with your concerns. I’m really sorry that the experience wasn’t the amazing one we’d have wished for you. I do appreciate you noting what a comfortable rest you enjoyed. I apologise for the call made to your room in what would appear to have been error. To assist us in investigating this matter I wonder if I could trouble for some detail around the time this was received and the content of the call? I’m sorry too that breakfast didn’t hit the highs to which we attain. Anything additionally you could share about this would help us in seeking better. I hope to continue the conversation with you. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Rick A. Couples - 13/03/2019 AccorHotels certified review

Very nice hotel in an absolutely superb location. Price seemed a bit on the high side, but the proximity to the international terminal probably justified the high cost. Support from the staff was great.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Rick, Terrific to have had you with us. Thanks for sharing how appreciated our location was. Im thrilled also to read of the great service you received from the team. Please come and see us again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

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