Novotel Auckland Airport Hotel 4.5 stars

TripAdvisor rating 4.5/5 5,265 reviews
Novotel Auckland Airport
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+ 21 Services
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Room 1

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Day-use rooms available from 6am to 3pm. Checkout hours can be extended with a surcharge

  • WiFi, large work space, iPod® dock, LCD TV

  • 24-hour drinks and dining at The Square

  • Modern fitness centre to keep you in shape

  • 2 floors of naturally-lit conference and boardrooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • AUCKLAND INTERNATIONALPaying
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Auckland Airport

Auckland International Airport
Ray Emery drive
2022
auckland
new zealand

Tel: +6492577200

Fax: (+64)9/2577222

Contact email

Check-in from 14h00

Check out up to 11h00

  • Sky Bus :   Auckland Airport - International

  • By plane

    AUCKLAND INTERNATIONAL At 0km / 0 miles - Shuttle paying

GPS :-37.003947, 174.783543

Our accommodations

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge. Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

Superior Room King-size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Room - Includes internet

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior 2 Double Beds.

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

The Square Restaurant on the ground floor of the hotel is open 24 hours a day serving the freshest seasonal fare, with a full buffet breakfast from 5.00am, all day dining menu and an a la carte offering in the evenings.

Lunch

00:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE BAR

Photo non contractuelle / Strictly non binding

The Bar is the perfect place to catch up with friends or colleagues. Enjoy an extensive selection of wines, cold beer and snacks as you soak up the relaxing atmosphere of this stylish bar with LCD TV screens and a "living wall".

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 396

  • Maximum capacity: 315 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Auckland Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

30,280 reviews

tripadvisor

TripAdvisor Rating 4.5/5

5,265 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Exactly what we were looking for

Customer review rating 4.5/5

Kevin Couples - 13/11/2019 Confirmed reviews AccorHotels

Excellent views.

Kia ora Kevin, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Good

Customer review rating 4.5/5

Reuben C. Couples - 13/11/2019 Confirmed reviews AccorHotels

It was a good stay at the Novotel Auckland Airport. Online check in was easy. Room was clean and tidy. Room service was even better. We were disturbed by the front desk in the morning asking for our check out time when we had already booked and paid for a late checkout. This was annoying but was resolved.

Kia ora Reuben, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies with regarding the intrusion- I trust this didn't cause too much of an inconvenience. I will pass this to the team to ensure this information is being appropriately checked. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Comfortable and jus what I needed

Customer review rating 4.5/5

Paul H. Business - 13/11/2019 Confirmed reviews AccorHotels

I checked in late after arriving from Napier I chose to stay at the Novotel because I had an early morning check in for an international flight. The check in was easy and the room was comfortable and just what was needed

Kia ora Paul, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. I'm delighted your stay was a memorable one! It's fantastic that you thoroughly enjoyed your stay and you appreciated the convenience of Our Place. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Staff at reception and in the restaurant were friendly, welcoming and professional and the facilities were as expected: clean,fresh and airy.

Customer review rating 4.5/5

Deb Friends - 13/11/2019 Confirmed reviews AccorHotels

A short stay before an early flight. Check in, and out, was easy - friendly and professional reception staff. Dinner in the restaurant was delicious and fairly well priced.

Kia ora Deb, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm really thrilled you thoroughly enjoyed your stay at Our Place! It's great to hear you appreciated the meals from the team. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Great staff. Anthony,Rasha and kitchen staff!

Customer review rating 4.5/5

Lynmaree S. Families - 13/11/2019 Confirmed reviews AccorHotels

Excellent location due to connection with international flight. All facilities were available. Thank you for toiletries as many hotels on our holiday destination do not include these.

Kia ora Lynmaree, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. How great it is to hear the team looked after you well- I will inform both Anthony & Raksha of your praise. I'm thrilled you thoroughly enjoyed your stay at Our Place. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Always professional

Customer review rating 4.5/5

Mrs W. Business - 13/11/2019 Confirmed reviews AccorHotels

Always welcoming and helpful.

Kia ora Mrs W., Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Unscheduled stopover following a diverted flight.

Customer review rating 4.5/5

David Families - 13/11/2019 Confirmed reviews AccorHotels

We were welcomed on our late arrival, enjoyed a late night snack and a late checkout. The whole experience from check-in to check-out was exactly what we needed.

Kia ora David, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty towards AccorHotels. It's fantastic to hear your stay was a breeze! I'm delighted you appreciate the 24 hours of Our Place and were able to fetch a late night snack. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Excellent hotel

Customer review rating 4.5/5

Anonymous Solo - 13/11/2019 Confirmed reviews AccorHotels

The room was comfortable and very clean. The evening meal was delicious. My only suggestion for improvement is making it clear that you need to book for dinner.

Kia ora Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. Thank you for your feedback regarding dinner reservations- We are actually redeveloping our restaurant and main lobby areas. This will increase the capacity and bring with it a new stylish design. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Short stay, easy process

Customer review rating 4.5/5

Codey Solo - 12/11/2019 Confirmed reviews AccorHotels

Great rooms, awesome staff, easy stroll to international airport

Kia ora Codey, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It's brilliant you appreciate the convenience and location of Our Place during your travels. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

RElaxing

Customer review rating 4.5/5

Jo Solo - 12/11/2019 Confirmed reviews AccorHotels

Room amenities were great. Would have been good to know the breakfast started as was included but I had to check out earlier.

Kia ora Jo, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. My apologies that you missed out on the teams breakfast offering- our breakfast hours are from 5am - 10:30am Mon-Fri & 5am - 11am Sat & Sun. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

The location, ease of getting to from the airport, and specially designed windows that kept out the airport noise were great.

Customer review rating 4.5/5

Steve S. Couples - 12/11/2019 Confirmed reviews AccorHotels

We very much enjoyed the location, construction, helpfulness and friendliness of the staff. Since we were only passing through NZ to another location just being able to walk across the street to the hotel was wonderful. It would have been even nicer if the hotel offered breakfast as part of the room cost for travelers.

Kia ora Steve, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm pleased you really enjoyed your stay at Our Place! It's amazing that the location served you well during your travels and breakfast is only included in certain rooms. However, our membership program often has deals such as a $1 breakfast package. With our loyalty membership (LeClub) You also gain access to special rates and deals. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Nothing extra - just what you would expect from a major hotel

Customer review rating 4.5/5

Jennifer Couples - 12/11/2019 Confirmed reviews AccorHotels

Service very slow at front counter to check in. Every ones pleasant but nothing else, just all doing their job.

Kia ora Jennifer, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My apologies that you spent some time checking in. I trust the wait wasn't too long and you enjoyed the rest of your stay. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Amazing

Customer review rating 4.5/5

Cheri F. Couples - 12/11/2019 Confirmed reviews AccorHotels

We had a wheelchair access room as my husband has mobility issues, I didn’t ask specially for the room but the receptionist saw my husband and issued us the room....it was brilliant. We had just flown in from Japan after the RWC. Dinner that night was amazing Breakfast the next morning was included but by the time we got there all of the porridge was gone and that us all my husband wanted, the cook made some porridge especially for my husband, she went out of her way to make sure his needs were met. My husband has a inoperable Brain tumour, none of the staff knew that but we were treated like we were the only couple staying at the Hotel. Thank you so much.

Kia ora Cheri, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. We appreciate your loyalty toward AccorHotels. I'm extremely thrilled that the team went above and beyond for you during your stay. I trust you had a great time at the World Cup! I'm sorry to hear about your husband- I'm glad you were both looked after well. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Philip Q.

Customer review rating 4.5/5

Philip Q. Families - 12/11/2019 Confirmed reviews AccorHotels

Extremely well looked after by all staff who assisted us all .

Kia ora Philip, Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. I'm extremely pleased to hear the team at Our Place served you well during your stay. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Great stop over between flights

Customer review rating 4.5/5

Anonymous Couples - 12/11/2019 Confirmed reviews AccorHotels

Everything went smoothly from check in the check out for our over night stay between international and domestic flights. The bedroom was comfortable with a comfy bed and excellent en suite bathroom. Sound proof room was much appreciated due to the location being right on the airport grounds. Staff were helpful Evening meal at the restaurant was good standard and staff again helpful and cheerful .

Kia ora, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. It's really brilliant to hear that you had such an enjoyable time at Our Place and I'm thrilled the team looked after you well! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Pleasurable

Customer review rating 4.5/5

Di Couples - 11/11/2019 Confirmed reviews AccorHotels

AA

Kia ora Thank you for staying with us once more at Novotel Auckland Airport and for leaving a wonderful review score. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Mostly good, a few shortcomings.

Customer review rating 4.5/5

Michael Couples - 11/11/2019 Confirmed reviews AccorHotels

While checkin was efficient and the suite was comfortable, there are several things that need improvement. I have found on many occasions that the booking experience on the Accor website is riddled with problems: pages not loading properly and multiple error messages leading to having to restart the booking process frequently. Also, in the days prior to our stay, I received an email offering checkin prior to arrival. The links in that email did not work on iPad, iPhone, or on my desktop computer. If you are going to offer check in prior to arrival, please ensure you test that links in the messages you send actually work. My second concern relates to provision of food overnight. As an airport hotel, it is not unreasonable for guests to expect that some food will be available over night, indeed your web site indicates 24/7 food service. Unfortunately at least half of the items on the overnight room service menu were unavailable the night we stayed but that was not made clear when I placed my order. A subsequent call from room service revealed not only the limited availability as the kitchen had 'run out' of many items, but that it would take up to 45 minutes to deliver a simple platter of meat and cheese, as there was 'only one staff member' working in the kitchen. At the room rates you are charging, in my view guests have a right to expect better service.

Kia ora Michael, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. Regrettably we have limited control over the operations of the Accor Website as this is handled by the central I.T department- who I will pass this concern over to for them to address. Also my sincere apologies for the difficulty in placing and ordering your Room Service. As you mentioned we do offer this 24/7 and it's not good if you are only available to order a select few items due to to the availability of stock. I will pass this to the respective department head for them to address accordingly. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Met our needs

Customer review rating 4.5/5

Rebecca Couples - 11/11/2019 Confirmed reviews AccorHotels

Lovely room and so quiet! Helpful staff.

Kia ora Rebecca, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm thrilled you appreciate the surreal, peace and quiet our rooms provide! We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

Fast, efficient and very comfortable

Customer review rating 4.5/5

Sally Business - 11/11/2019 Confirmed reviews AccorHotels

Very helpful staff and easy check-in/check-out process. Room was very comfortable with good facitilies

Kia ora Sally, Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. I'm really happy the team looked after you well, also too that you appreciate the services Our Place offers. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport

satisfied

Customer review rating 4.5/5

Hs Couples - 11/11/2019 Confirmed reviews AccorHotels

Room great, dining was average (food good, beverage service slow and forgot order at least once, left waiting a long time and the restaurant wasn't even busy)

Kia ora Thank you for staying with us at Novotel Auckland Airport and for leaving a wonderful review score. My sincere apologies for the poor dining experience- I will pass this to the respective department head to address accordingly. Also, we are redeveloping our restaurant and main lobby areas early next year. This will bring new meal options, a new stylish design and increase the overall experience for our diners and guests. We look forward to welcoming you again soon. Ngā mihi nui | Warm regards Cameron Burroughs Guest Relations Coordinator Novotel Auckland Airport
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