Hotel - Pullman Dongguan Changan
Pullman Hotel Pullman Hotel

Pullman Dongguan Changan Hotel

4.5/5 118 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air conditionning with individual remote
    • Air Conditioning
  • SHENZHEN BAOAN
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna in bathroom
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court (Paying)
    • Tennis (Paying)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

The 259 spacious guest rooms offer 4 room types options. All guest rooms feature panoramic floor to ceiling windows with ample natural light. High speed Internet access and WIFI are available in all rooms.

  • 259 rooms
  • 168 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Sauna in bathroom
    • Safe deposit box
    • Automatic air control
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Wide working desk
    • Telephone in bathroom
    • Automatic temperature control
    • Air conditionning with individual remote
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Separate toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,384 reviews

Our guest reviews for Pullman Dongguan Changan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 118 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dr D. T. L. K. Business - 10/08/2018 AccorHotels certified review
« The spacious room and its facilities took me by surprise »

Happy with almost everything but marred by the lack of taxi in the hotel. On 3 Aug , the front office staff called a taxi for me but unlike other hotels, the taxi registration plate number was not noted and I left my LV wallet by mistake in the taxi and when I called the hotel, the staff was not too helpful as I first related to her where within the hotel I was before I left the hotel for the airport. I lost an LV wallet, with S$750, R

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Lam K. T., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Assistant Front Office Manager Vivian Qi

Paul P. Business - 02/08/2018 AccorHotels certified review
« Co owner & R&D manager »

Its not my first time in this hotel. I was surprised from very high cost without breakfast. But that at least i new that facilitates should be the best. Sorry to share my bad experience during my stay. I come for work and i have tried to connect to internet without any success. The wifi was terrible. So i tried at least to see the TV....(: another issue ) doesn't work too. I call the staff , they can't help. so for 120 $ in this are--its a robbery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul P., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Assistant Front Office Manager Vivian Qi

Anonymous Business - 22/07/2018 AccorHotels certified review
« satisfying service and affable staff »

Thanks a lot for ZIY helped me out for bring me band-aids, sanitizer and other first aid kit staff when I accidentally cut my toe badly in the bathroom last week. Its hard to capture how things could turn out if I didn't get all those in time. Moreover, I would like to say thank you to Alvin, thanks for her patience for answering my endless questions and bringing me a thick enough pile of face tissue when I was caught in my rhinitis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shi Wei F., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivian Qi Assistant Front Office Manager

Bwong Solo - 13/07/2018 AccorHotels certified review
« Good services »

Aaron Ma and the front desk staffs are very friendly and helpful. The room was clean and tidy. The food in the Chinese restaurant is delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shuk Lan W., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma Front Office Manager

梁. Business - 12/07/2018 AccorHotels certified review
« 十分舒适 »

I m curious about the inspection date of your elevator No.1&No.4. The date wrote on inspection card not only over deadline ,also seems had been modified many times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wen Cheng L., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma Front Office Manager

Hd Couples - 11/07/2018 AccorHotels certified review
« Comfort stay »

A nice hotel, very good service. Check in and out all smoothly. We have a great stay at ChangAn Pullman.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shao Lai N., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Ma Front Office Manager

Levent A. Business - 05/07/2018 AccorHotels certified review
« Perfect! »

I was very impresssed with the hotel rooms, the friendliness of the service personal and the richness of the breakfast.No other address in Dongguan for me for my business trips!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Levent , We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

linlinglan Business - 02/07/2018 TripAdvisor review
« Good hotel »

I’m a frequent business traveler. This is my 2nd time staying at Pullman Dongguan Changan. Overall, the hotel is good. However, hotel front desk was short staffed. Check out line instruction was not clear. People cut in and formed a 2nd line but 2 front desk staff was too busy to pay attention on who arrived first. Definitely need hotel management team to spend more time on the ground to understand customer needs and provide better customer experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear linlinglan, Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivian Qi Assistant Front Office Manager

Xing S. Business - 27/06/2018 AccorHotels certified review
« not caring »

After I checked in, the hotel staff didn't even show me the way to the escalator. I asked some staff at the bar, but she told me she didn't know and asked another guy to lead me. It seemed that many employees here are not well trained. I mean they are not well prepared with the basic info about the hotel and thus I have to turn to someone else again, quite time consuming. I have been staying here for almost 3 weeks and will stay for another two months. Hope the service gets better. Btw, this morning (Jun 27th), the housekeeping staff just came in without asking for the permission, while I was in the bathroom, which was quite embarrassing. I don't understand why this happened. There is a light showing that the guest is in the room, right?

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的孙先生: 十分感谢您花时间告诉我们有关您在 Pullman Dongguan Changan 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 卢为雁 大堂副理

Steven F. Business - 25/06/2018 AccorHotels certified review
« room not enough light 不够 »

满舒服。。

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

Anonymous Business - 17/06/2018 AccorHotels certified review

good,but the room is not quite satisfying

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的麦先生: 感谢惠赐有关下榻 Pullman Dongguan Changan 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 卢为雁 大堂副理

Srekumar B. Business - 11/06/2018 AccorHotels certified review
« Fells Always Welcome Back To Home »

As always Arron and Vivian at front desk was excellent in communication and timely execution with smile on their face. I met Terry for the first time but I really appreciate his readiness to help and even coming to my room to make sure my dinner order was taken correctly. I interacted with Wendy Yu for the first time and I like her enthusiastic approach towards open mind and positive changes. Wendy's team Molly Long and Yu Ping had wonderful welcome decoration with flowers on my bed. Thank them for taking care in details of my individual need with water, Yoga mat and Duvet cover. Tom at Food and Beverage section has let me feel like he really knows what I prefer to eat at breakfast every morning and did not need to ask for anything extra. I had a great time with GM Richard Rennie - it was very kind of him to take time out of his busy schedule to have a cup of coffee with me. GM has done a phenomenal job by hiring the right person in right place. He has put in key position people with English knowledge - so the customer can feel comfortable in the hotel. I see now more people with a smile on face and ready to help then in other hotels I stayed in China.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Assistant Manager

Anonymous Business - 08/06/2018 AccorHotels certified review
« Recommend »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manaager

Jason H. Business - 05/06/2018 AccorHotels certified review
« Clean and comfortable with great food options »

Staff were friendly and helpful. Room was clean and well kept with good amenities. Lots of great options for food in the hotel at breakfast, lunch, and dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Roy , We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

Erica H. Business - 04/06/2018 AccorHotels certified review
« Overall is good »

I just noticed you charged me in SGD instead of RMB, I told receptionist to charge me local currency which is RMB to avoid the 1% CCY conversation fee.. Please pay attention on this in future..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

Tristan Business - 01/06/2018 AccorHotels certified review
« Very impressive facility, rooms were spacious and food at the restaurant was good. »

The only reason I didn't give it a 10 was because the check in and check out process seemed to be excessively long.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

Kenneth H. Business - 31/05/2018 AccorHotels certified review
« Comfortable »

Hotel room is comfortable and the overall service (In-room dining and check-in and check-out service is good).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

Alan B. Business - 27/05/2018 AccorHotels certified review
« Very good »

Would be excellent if could lower the temperature below 26C. Thank you again Richard for putting me in my favorite room with wi-fi booster.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

P. Business - 15/05/2018 AccorHotels certified review
« reception staff did not had proper info they asked us to pay extra for breakfast even though it was included »

very bad experience on check in , the hotel staff was forcing us to pay for breakfast even though it was already inclided in the booking. langugae issues with staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the Pullman Dongguan Changan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Season Lu Assistant Manager

Mr. Y. Friends - 07/05/2018 AccorHotels certified review
« comfort »

nice view and clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., We very much appreciate your comments regarding your stay at the Pullman Dongguan Changan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Season Lu Assistant Manager

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