Hotel - ibis Madrid Alcala de Henares La Garena
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Ibis Hotel Hotel

ibis Madrid Alcala de Henares La Garena Hotel

Antonio Suarez 8 
28802  ALCALA DE HENARES
SPAIN

294 reviews
TripAdvisor Rating Based on 294 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Pet allowed 15  EUR
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
  • Bicycle hire facilities  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Pet allowed 15  EUR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 92 rooms
  • 57 non-smoking rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 964 reviews

Our guest reviews for ibis Madrid Alcala de Henares La Garena

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 294 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jon S. Business - 13/07/2017
« Quiet, good service, breakfast good value. »

Good

AccorHotels certified review
C B. Solo - 04/07/2017

I booked under a "Special" Travel Industry rate that turned out to be the same as that being offered to the public on arrival; because I am diabetic and planned to leave very early I bought some yoghurts to eat before I left. I asked Reception to keep them in the hotel's fridge, which was denied. I had to go into some argument before the receptionist accepted reluctantly and in a not very elegant way. I spend half my life in hotels; I have never been denied use of the hotel's fridges; then, in the morning, soon after 5,30 am, I drove to the gate and was forced to reverse to another gate because the night receptionist refused to open it, which would have made no difference. The room was a s expected; the service was NOT; and the RATE totally misleading.

AccorHotels certified review
Alicia Couples - 22/06/2017
« Comfortable room in a good location »

We liked our room and found it comfortable and clean. It would have been nice to have tea/coffee facilities in the room rather than having to go down to the reception area. Otherwise, it suited our needs.

AccorHotels certified review
Ian R. Couples - 21/06/2017
« A extremly pleasent and secure overnight stay »

Stay at IBIS alcala usually 3/4nights annually. Always a safe place for car parking and a good bed for the night. The hotel staff are very efficient and helpful. The hotel is modern,clean & comfortuble

AccorHotels certified review
Domenico G. Friends - 15/06/2017
« very well run hotel »

This is our 3rd visit & we feel the standard & quality of service during our stay is always very good. No doubt we will be back on our next visit to Madrid.

AccorHotels certified review
Juan J. R. H. Families - 10/06/2017
« CÓMODO Y EQUILIBRADO »

Agradable.

AccorHotels certified review
Charles M. Couples - 09/06/2017
« Very good »

Excellent friendly staff.

AccorHotels certified review
Juan Solo - 29/05/2017
« Perfect stay in Alcala »

Good choice for a quick visit to Alcala Area, including Madrid, even if it is far away. You may need public transportation or a car. Hotel has private parking for free, and is located near some restaurants in a quiet area. Has a comercial mall nearby. Has restaurant.

AccorHotels certified review
Rohit B. Business - 27/05/2017
« Happy »

Experience was good but internet is very poor and it should be reviewed

AccorHotels certified review
Charles M. Couples - 11/05/2017
« Very pleasant. »

Good

TripAdvisor certified review
Couples - 10/05/2017
« Barking Mad »

Overall Hotel is ok - The hotel accepts pets and we were unfortunate to have 6 dogs in adjacent rooms (dispersed in different rooms) so when somebody made a noise the barking session started. The hotel put us in another room and we were thankful for that. Historic centre of Alcala is quite far from this hotel and taxi or own vehicle is probably needed if you don't want a long walk

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing with us your recent experience in our hotel. I am so sorry for the inconveniences caused by another guests during your stay, we tried to control it. I hope your next visit will be more pleasant than the previous one. Kind regards, María Campillo Deputy Manager Hotel Ibis Madrid Alcalá de Henares La Garena

AccorHotels certified review
Anonymous Couples - 09/05/2017

Agradable

AccorHotels certified review
Anonymous Couples - 03/05/2017

Overall it was a good experience. The Hotel is situated in a fairly quiet location and was easy to find. It was only a 25 minute walk into the centre of Alcala. The secure parking in the Hotels car park was very good. The room was very comfortable and the bathroom excellent.

AccorHotels certified review
Anonymous Couples - 25/04/2017

great staff. clean toilette was partially functioning

AccorHotels certified review
Anonymous Couples - 24/04/2017

Lovely Ibis, larger than average room and bathroom, Lots of restaurants in 5 mins walk and brilliant air con. Breakfast not up to Ibis standard and I would eat elsewhere next time

TripAdvisor certified review
Couples - 19/04/2017
« Who needs dogs! »

The hotel was fine, room was as expected, and the man on reception was helpful, friendly and efficient. We were happy until we returned to our room in the evening to be greeted by the sound of dogs scratching and whining at the interconnecting door. Since this was totally unacceptable we asked for another room. This was done efficiently. The whole affair was unsettling and spoilt our relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your recent stay in our hotel. We are so sorry for the inconveniences caused for the room next to you and i am happy to know that our staff solved it changing your room. I hope your next stay will be more pleasant than the previous one. Regards, María Campillo Deputy Manager Ibis Madrid Alcalá de Henares La Garena

AccorHotels certified review
Anonymous Solo - 15/04/2017

it was good , great service , great people

AccorHotels certified review
Anonymous Solo - 08/04/2017

Muy tranquila. Estupendo descanso

AccorHotels certified review
Anonymous Couples - 31/03/2017

Very good helpful receptionist

AccorHotels certified review
Anonymous Friends - 31/03/2017

Best value of all

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