Hotel - ibis Madrid Alcala de Henares La Garena
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Madrid Alcala de Henares La Garena Hotel

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4.0/5 313 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Pet allowed 15  EUR
  • Breakfast
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Pet allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 92 rooms
  • 57 non-smoking rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 1,140 reviews

Our guest reviews for ibis Madrid Alcala de Henares La Garena

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 313 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
María D. Solo - 01/11/2017
« Cómoda »

Satisfactoria

AccorHotels certified review
Ana Friends - 26/10/2017
« agradable »

Agradable

AccorHotels certified review
Virginia G. Friends - 23/10/2017
« Nice welcome hotel »

I very much enjoyed staying there. Very nice facilities and great bed. Shower could have been better though. Staff at night shift was great.

AccorHotels certified review
Ian R. Couples - 06/10/2017
« First class as always at tghis Hotel »

As above no nonsense first class efficient service

AccorHotels certified review
Rr Business - 03/10/2017
« Helpful and comfortable »

I found staff helpful even thought I didn't speak the local language. They had a good knowledge of local transport such as bus stops and trains. The rooms were clean and tidy, the food was good and the beds very comfortable.

TripAdvisor review
Business - 03/10/2017
« Comfortable and keenly priced »

I was only there for one night but a family member stayed for a week. We found the staff helpful and the facilities very good. My Spanish is not good and they were able to converse in either English or Spanish. We had a very comfortable stay and it doesn't cost the earth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your feedback regarding your recent stay in our hotel. It is a pleasure to receive reviews like yours and i will share your comment with the team. We hope to welcome you again during your next visit to Alcalá de Henares. Regards, María Campillo Deputy Manager Ibis Madrid Alcalá de Henares La Garena

TripAdvisor review
Solo travel - 01/10/2017
« nice place to stay. »

All other hotels near the Madrid airport were sold out so I selected this location for my 1 night stay. First good thing is the local bus runs directly from the airport to only 1 block away from the hotel for less then 4 euros! Much cheaper than a Taxi! As always nice clean room, air conditioner worked great, good breakfast buffet (at an additional cost) and the staff were excellent! I'll be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your feedback regarding your recent stay in our hotel. It is a pleasure to know your experience with us was great and i will not hesitate to share your comment with our team. We hope to welcome you again in a near future. Regards, María Campillo Deputy Manager Ibis Madrid Alcalá de Henares La Garena

AccorHotels certified review
Pier G. M. Business - 15/09/2017
« Good location nice hotel »

Nice hotel, spacious room, friendly and available staff, good choice at breakfast. Minor issues: parking gets crowded at night. Noise insulation of the rooms could be improved.

AccorHotels certified review
Paul C. Solo - 11/09/2017
« Typical Ibis, a bit out of town »

Typical Ibis, pleasant staff. Room as expected with very cold air conditioning. Usual breakfast, could have had a few more local items.

AccorHotels certified review
Reuben Business - 24/07/2017
« Room was good, service not so much »

We were happy with the room itself- it was clean, spacious, and exactly what we expected. Service, however, was inadequate. The hotel was at 100 % occupancy during our stay, and woefully understaffed. There was one person working during check-in, and he was terribly rude and unaccommodating. The next morning there was one lady working the breakfast-room, kitchen, and reception at the same time, which meant that we were stranded without half the items on the buffet. The coffee- machine is a joke- There sometimes was a queue of over 20 people trying to get coffee. And each one takes up to a minute to prepare a single cup. How about using commercial equipment, especially when there is a conference in town? I have stayed at Ibis many times, but yours just wasn't good enough.

AccorHotels certified review
Jon S. Business - 13/07/2017
« Quiet, good service, breakfast good value. »

Good

AccorHotels certified review
C B. Solo - 04/07/2017

I booked under a "Special" Travel Industry rate that turned out to be the same as that being offered to the public on arrival; because I am diabetic and planned to leave very early I bought some yoghurts to eat before I left. I asked Reception to keep them in the hotel's fridge, which was denied. I had to go into some argument before the receptionist accepted reluctantly and in a not very elegant way. I spend half my life in hotels; I have never been denied use of the hotel's fridges; then, in the morning, soon after 5,30 am, I drove to the gate and was forced to reverse to another gate because the night receptionist refused to open it, which would have made no difference. The room was a s expected; the service was NOT; and the RATE totally misleading.

AccorHotels certified review
Alicia Couples - 22/06/2017
« Comfortable room in a good location »

We liked our room and found it comfortable and clean. It would have been nice to have tea/coffee facilities in the room rather than having to go down to the reception area. Otherwise, it suited our needs.

AccorHotels certified review
Ian R. Couples - 21/06/2017
« A extremly pleasent and secure overnight stay »

Stay at IBIS alcala usually 3/4nights annually. Always a safe place for car parking and a good bed for the night. The hotel staff are very efficient and helpful. The hotel is modern,clean & comfortuble

AccorHotels certified review
Domenico G. Friends - 15/06/2017
« very well run hotel »

This is our 3rd visit & we feel the standard & quality of service during our stay is always very good. No doubt we will be back on our next visit to Madrid.

AccorHotels certified review
Juan J. R. H. Families - 10/06/2017
« CÓMODO Y EQUILIBRADO »

Agradable.

AccorHotels certified review
Charles M. Couples - 09/06/2017
« Very good »

Excellent friendly staff.

AccorHotels certified review
Juan Solo - 29/05/2017
« Perfect stay in Alcala »

Good choice for a quick visit to Alcala Area, including Madrid, even if it is far away. You may need public transportation or a car. Hotel has private parking for free, and is located near some restaurants in a quiet area. Has a comercial mall nearby. Has restaurant.

AccorHotels certified review
Rohit B. Business - 27/05/2017
« Happy »

Experience was good but internet is very poor and it should be reviewed

AccorHotels certified review
Charles M. Couples - 11/05/2017
« Very pleasant. »

Good

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