Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,686 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,672 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,686 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jane G. Couples - 07/08/2018 AccorHotels certified review
« Clean, well situated hotel with helpful staff »

The hotel is in a great position right next to the metro station and walking distance to cafés and restaurants. The staff are very helpful and speak English. The room was spacious and clean with a large bathroom and great shower. (No face cloths or body lotion.) A perfect place to spend our 4 days in Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G.! Thank you for choosing Mercure Arbat hotel for your stay in Moscow. We are happy to have received such a positive detailed feedback from you and to know that the hotel completely met you expectations. Please do not hesitate to contact our Duty Manager if you have any questions or request during your stay, and we will be glad to do anything to make your stay with us as comfortable as possible - e.g., provide you with all the additional bathroom amenities! Thank you for your warm words once again. We hope to welcome you back one day! Best regards, Alexandra Abdulova Front Office Manager

Elena Couples - 07/08/2018 AccorHotels certified review
« Human-size quiet hotel in the center of Moscow »

We always stay in this hotel when we go to Moscow: it is centrally located in the old Arbat area, close to the metro. The staff is nice and food in the restaurant is excellent. Breakfast is worth taking. Very easy communicating with. Not too busy or overcrowded due to its boutique size and arrangements. Lots of nice restaurants and shops around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena! Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel again. Our guests’ positive feedback is the best compliment for us, but we especially appreciate opinion of those who choose our hotel again and again. We are extremely grateful to you for your loyalty and for your warm words and always pleased to welcome you. We’ll do our best to keep providing the highest level of service and meeting your expectations! Warmest regards, Alexandra Abdulova Front Office Manager

David B. Solo - 06/08/2018 AccorHotels certified review
« Quality, location, value »

Like a boutique hotel.

A J. W. Families - 05/08/2018 AccorHotels certified review

Lovely hotel. Really great rooms and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A J W., Thank you very much for taking the time to complete our questionnaire. We are very pleased to hear that you were satisfied with our rooms and breakfast. Please accept our sincere apologies that the level of service did not completely meet your expectations. We are very sorry to hear that you could not feel helpfulness of our staff. We are always extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Js Friends - 31/07/2018 AccorHotels certified review
« Amazing Hotel »

Everything about our stay was outstanding. However, if I were to pick one factor that exceeded everything, it would be the service. It was responsive, caring, and correct. We look forward to our next stay at this amazing hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.! On behalf of our team please let me thank you for choosing Mercure Arbat Moscow hotel. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will be happy to welcome you at Mercure Arbat Moscow hotel again! Warmest regards, Alexandra Abdulova Front Office Manager

Naresh R. Friends - 29/07/2018 AccorHotels certified review
« Great ! will return to they same hotel »

We where very satisfied . Staff members where always corporative and made our stay a pleasurable one. Also the hotel was in a good condition and fairly well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naresh R., Thank you very much for taking the time to complete our questionnaire and for your exciting feedback about your recent stay at our hotel. We are delighted to read how highly you valued the service provided by our staff and we are very pleased to hear that you were satisfied with our location. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Family - 27/07/2018 TripAdvisor review
« very good bargain »

friendly, helpful and efficient staff (assistance to one of our sons who was ill at night), convenient location very close to subway station and to arbat prospect, confortable rooms with up to date upholstery. In total, very good value for your money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you for sharing your kind review of your stay at Mercure Arbat Moscow hotel. We are delighted to read that you found our staff to be helpful. We are also happy that you appreciated central location of the hotel which is ideally situated for both leisure and business travelers, with a nearby metro stations and many of sightseeing within walking distance. We really hope to have the pleasure of welcoming you on your next visit to Moscow! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Rth Business - 19/07/2018 AccorHotels certified review
« Met and exceeded my expectations »

Staff were fantastic, welcoming and helpful and interested, and the Hotel itself was well presented and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H.! Thank you for choosing Mercure Arbat hotel for your stay in Moscow. We are absolutely happy to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. We strive hard to make our every Guest's stay wonderful and memorable and it's extremely important for us to hear that our efforts are being appreciated. Thank you so much! We look forward to welcoming you back! Warmest regards, Alexandra Abdulova Front Office Manager

Family - 17/07/2018 TripAdvisor review
« World Cup trip »

very early check in the morning which was appreciated given the overnight flight. nice cosy room next to each other which was a real plus for us as we were having 3 rooms. good breakfast as well. only negative side was in room 422 which is very exposed to the early sun. the curtains let the sun through. lastly, the invoice received was not very clear i.e. not matching what my email conformation highlighted. I still need to check the invoice's accuracy. location is perfect next to pedestrian Arbat and subway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you very much for taking the time to post your review. We are thrilled to hear that you appreciated free early check-in and enjoyed a plentiful breakfast. It is a pity that we had no chance to meet you during your stay with us, so we could receive your comments for improvement on spot. Unfortunately there is no possibility to reach you via option of personal e-mailing. It would be very helpful if you could send your request regarding invoice to our hotel email address. Our team is always pleased to welcome you at Mercure Arbat Moscow hotel! Best regards, Elena Gorodinskaya, Rooms Division manager Mercure Arbat Moscow

Karkar Couples - 14/07/2018 AccorHotels certified review
« Excellent »

Room was nicely decorated and clean. Receptionists spoke good English and were very helpful, able to assist us when we were in needs (e.g. effectively directed us to a pharmacy closeby so that we could get the right medicine for cure.). Felt warm and personalized with the offer of fruit plate on my birthday. Overall, I feel very satisfied with my stay at Mercure Arbat Moscow. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karkar! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to have received such a warm feedback from you. It's a pleasure to know that the hotel completely met your expectations! Positive comments and compliments from our guests is the best reward for us. We’ll be extremely happy to welcome you back! Warmest regards, Alexandra Abdulova Front Office Manager

Couples - 07/07/2018 TripAdvisor review
« Excellent »

I stayed 3 nights at Mercure Arbat Moscow. Conveniently located, metro (Smolenskaya station) is just next to the hotel and you can walk along the Arbat Street for restaurants, shops, supermarket, etc. Although it’s close to one of the most famous and crowded tourist spots, you won’t find the hotel noisy at all. Once you’ve got into the hotel, you will find a sense of serenity ( I particularly like the fragrance that you could smell at the ground floor). Rooms were nicely decorated and clean. We were allocated with room with mansard (I.e. no side windows). Originally I was a bit concerned whether I could sleep well because of any light leakage at rooftop. However it’s actually better than what I thought (just that room size was a bit small but bathroom was then relatively huge). Receptionists spoke good English and were very helpful. One lady effectively directed us to a pharmacy close by (as we ate too much at restaurant outside of hotel and suffered from diarrhea). With her help, we could get the right medicine for cure. It was my birthday as well and the hotel had kindly delivered nice fruit plate, champagne and personalized message to us. Very warm and big thanks to manager Mrs. Irina Nacharova. спасибо! Overall, I feel very satisfied with my stay at Mercure Arbat Moscow. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guests! Thank you for posting a positive review of your stay at Mercure Arbat Moscow hotel. We are very pleased you appreciated well-appointed rooms, friendly service and our small treat for your Birthday. The team at Mercure Arat Moscow all looks forward to welcoming you back for many more celebratory stays to come. Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Marouane B. Solo - 26/06/2018 AccorHotels certified review
« Good Experience »

Hotel very good Located, personnel helpful, limited offer in food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are very grateful to you for choosing Mercure Arbat hotel for your stay in Moscow and glad to hear that you highly evaluated the location and the level of service performed by our team. I am very sorry that the hotel did not completely meet your expectations. Indeed at our hotel we do not have a separate desk for Gold & Platinum members, as being a boutique hotel with less than 150 rooms we are very pleased to dedicate a part of our regular Reception desk to our most loyal customers. I hope this did not cause you any inconvenience and arrival was smooth. With a great pleasure we do provide our Gold and Platinum members with room upgrade upon availability, as well as all other soft benefits in accordance with their status. Due to the 2018 FIFA World Cup taking place in Russia, the hotel is fully booked for this period and though we could not offer you upgrade we did our best to find the most beautiful and spacious Standard room to make your stay with us as comfortable as possible. It is such a pity that you did not share with us your comments regarding the variety of meals in our bar La Promenade. We would kindly ask you to contact me via h7… and send us more detailed information regarding how you would like our menu to be improved. We will also appreciate it a lot if you share the remarks regarding a welcome drink voucher you got upon the check-in. I hope that next time you will have a chance to enjoy a wide variety of drinks offered to Le Club cardholders at our lobby bar open 24/7. Once again, thank you for staying with us and for your feedback. We look forward to welcome you back at Mercure Arbat Moscow hotel one day! Best regards, Irina Nacharova General Manager Mercure Arbat Hotel

Vincent Couples - 17/06/2018 AccorHotels certified review
« Pleasant stay in the heart of Moscow »

Room was quite spaceous and clean. Minibar was free of charge. The room was already available in the morning which was very pleasant after a early morning flight. Breakfast was good, enough choice and fresh made. Location is excellent, close to old and new Arbat street. Hard rock cafe is just a few steps away. Will definitely come back here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedback from our guests is the greatest reward for us and your intention to come back is the best compliment! We’ll be extremely happy to welcome you again at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Orly T. Couples - 13/06/2018 AccorHotels certified review
« excellent stay - privilege made the whole difference! »

We really enjoyed our stay at the hotel. clean. spacious. quiet. pampering. comfortable. The privilege room really was great with the Nespresso machine and the free drinks in the mini bar. we did have 3 problems: 1. when we arrived we were given a room - 403 (probably an accessible room for someone with a wheel chair) with no door to the shower - which was problematic - and made the whole room wet. This was very disappointing - and we requested to change rooms - and the next day we were given room 401 with a great shower!!! 2. The drinks in the mini bar were all with sugar. We asked if we could have the same drinks in diet. The answer was no. Really??? You want to tell me you cant change the drinks to satisfy your guests that are diabetic? We were not really satisfied with answer. We think you should have the option. It doesn't even cost more... 3.We did not take the breakfast because of the price. Hotel guests should not pay $ 25 each for breakfast. There are many good options around the area - but the price the hotel asks for is really outrageous. If it would be less - we would have took the option. With that said - we loved our stay- the staff was great - location excellent - beautiful room. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you very much for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your positive detailed feedback. We are glad that you highly evaluated the hotel mentioning its location and the level of service performed by our team. We are very grateful to you for having informed us about the first room and the inconvenience it caused you giving us a chance to provide you with the most suitable room where you would feel way more comfortable. We are happy to hear that the new room completely met your expectations and that you enjoyed staying with us. I am extremely sorry that you didn’t share with our Duty Manager your comments and preferences regarding the drinks from the minibar never letting us take your preferences into account. We will, for sure, keep this information till your next stay with us. Regarding the breakfast price I’d like to mention that some of our rates already have breakfast included. Except for this option, we are glad to offer our guests a choice of a-la carte menu and a continental in-room breakfast Please do not hesitate to contact us during your stays with us or prior to arrival and we will be glad to answer all of your questions and do our best to make your experience of staying at Mercure Arbat as wonderful as possible! Thank you for your warm words once again. We look forward to welcoming you back! Best regards, Elena Gorodinskaya Rooms Division Manager

Anonymous Business - 11/06/2018 AccorHotels certified review
« Overall great, but no breakfast? »

Loved almost all of the experience. Even the wifi was working quite good - the second one with a password. The ones that don't have a password are not secure and it would be good of you to not offer one. In wifi networks without a password other people on the same network can monitor all your traffic, so corporate visitors are not allowed to use those. Having to type a password on a website is not the same as having a wifi-level password. The only thing missing was the breakfast. It's the only hotel of this quality I've visited without a breakfast included in the price. Our company would have paid for the breakfast price if it was included in the room price, but not a separate breakfast. And the separately paid breakfast was expensive, 25 euros.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your positive feedback. We are happy to hear that you enjoyed staying with us. Thank you for your comments regarding the wi-fi. We will share them with our IT-Manager. If you have any questions or need any assistance during your stay with us, please do not hesitate to contact our Duty Manager by dialing 2424 - and we will be glad to make your stay with us as comfortable as possible. Regarding your comments about the breakfast I'd like to mention that on the official website we do have several rates with an included breakfast. Except for these options you can choose between a selection of continental breakfasts (from 499 to 990rub) and our special breakfast offers directly in the restaurant. Please contact our reservations department when making your next stay with us via h7…, and we'll be glad to offer you the most suitable rate considering your preferences. Thank you once again for a nice review. We look forward to welcoming you again at Mercure Arbat! Best regards, Alexandra Abdulova Front Office Manager

Jesper Business - 11/06/2018 AccorHotels certified review
« Good hotel in convenient location »

Small room but correct and clean. Nice helpful staff and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesper! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Agnessa V. Solo - 11/06/2018 AccorHotels certified review
« Consistent Quality »

This was my third or fourth time staying at this hotel. The service is always great and friendly, the rooms are clean and comfortable, and the atmosphere is very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnessa, Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel again. Our guests’ positive feedbacks is the best compliment for us, but we especially appreciate opinion of those who choose our hotel again and again. We’ll do our best to keep providing the highest level of service and meeting your expectations! We’re always happy to welcome you at Mercure Arbat! Warmest regards, Alexandra Abdulova Front Office Manager

Kerey Y. Business - 09/06/2018 AccorHotels certified review
« Pleasant »

One of the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y.! Thank you for choosing Mercure arbat Moscow hotel. I am extremely glad to receive your warm feedback. We are delighted to hear that Mercure Arbat is considered by you to be one of the best hotels. Indeed it is highly appreciated by all of us. We will happy to meet you again at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Michael W. Business - 04/06/2018 AccorHotels certified review
« Good service, clean room, central location and reasonable price »

I am traveling a lot and I spend more than 150 nights per year in hotels all over the world. It happened to me several times that I forgot something in a hotel and it was always found and returned to me at the next visit. The only bad thing was that your housekeeping believes that things that guests forget in the room automatically belong to them. This is old Russian behavior and I thought this times passed by already, but in your hotel it seems not. Sorry but I have to find a more reliable hotel brand in future and I will inform my company to do the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion. Thank you for your comments. It’s a pleasure to hear that you found the location to be a convenient one and mentioned in your review the hotel’s value for money. I am very sorry to have received your comments about the lost item. Our Rooms Division Manager will contact you directly regarding this situation. Best regards, Alexandra Abdulova, Front Office Manager

Anton Couples - 04/06/2018 AccorHotels certified review
« Amazing »

It was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton, We would like to sincerely thank you for staying at Mercure Arbat hotel and for taking the time to complete our questionnaire. Our guests' positive feedback is highly appreciated by our team, and we're absolutely happy to know that the hotel completely met your expectations. It will be a pleasure for us to welcome you again! Best regards, Alexandra Abdulova Front Office Manager

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