Mercure Arbat Moscow 4 stars

TripAdvisor rating 4.5/5 1,843 reviews
Mercure Arbat Moscow
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Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy and quick access to the Expocenter and Crocus expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
russian federation

Tel: +74952250025

Fax: (+7)495/2250083

Contact email

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :   ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Our accommodations

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Non-smoking Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Standard non-smoking room with double bed for guests with limited mobility

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Non-smoking Family Suite with king-size bed and sofa bed

  • Max. number of persons: 2
  • Area: From 42
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Non-smoking Deluxe Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Photo non contractuelle / Strictly non binding

Enjoy cozy atmosphere of the bar with its choice of cocktails and wide selection of tea and coffee. International menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,557 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,843 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Stay at Mercure Arbat Moscow

Customer review rating 4.7/5

Marco Couples - 14/08/2019 AccorHotels review

Pleasant stay at the hotel which is well run and guest friendly. It is very well situated, a hop and a skip from the metro, bus, restaurants, convenience stores Arbat street and Moscow sights. The only drawback is the very expensive breakfast but there are many choices nearby.

Everything is perfect, will be back

Customer review rating 4.7/5

Anonymous Families - 12/08/2019 AccorHotels review

The staff speak good English and were very helpful and friendly. Breakfast is good and the room cleaning is also nice. Everyday with water of bottle in the room is so impressive and warm. Will stay here again when visiting Moscow.

Ideally located to visit Moscow

Customer review rating 4.7/5

Clochette94160 Families - 11/08/2019 AccorHotels review

Perfect stay in this ideally located hotel 2 stops away from Red Square. Lovely staff speaking very good english and this makes a real difference with St Petersburg where people mostly don’t speak english. Service is the DNA of each member of the staff which was much appreciated. The accomodation was the one expected : so quiet, nicely furnished, perfectly cleaned....and an amazingly comfortable bed ! Breakfast is heaven : fresh squeezed oranges, Giant buffet with quality food, tea or coffee served by a waitress, constant refill of food. Just one thing to be changed because it’s done so clumsily : when you check-in, you are asked to show the credit card you paid with because the hotel wants to be ensured you are the card holder. And then, what happens if the stay is a gift and the card holder doesn’t come with you on vacation ??? More over they take a print of the card which is a method of the past that really drove me mad.

Dear Valued Guest! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Regarding the situation with the credit card that you mentioned we'd like to note that the ability to present the card used for the payment upon check-in is one of the most important conditions of the non-refundable rate that you chose for your reservation. This information may be found at the moment of booking. Due to the fact that the quantity of fraud cases has become more frequent, according to our bank's recommendation for the safety reasons we are supposed to confirm that the card used for the payment actually belongs to the guest. I would also like to note that the amount charged at the check-in is absolutely equal to the previously charged one. The variance might have happened due to the exchange rate difference. We are very sorry that the standard procedure caused such an inconvenience to you. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Great property and location yet the restaurant can be upgraded to meet the level of the property.

TripAdvisor rating 4.5/5

Passport236299 Business - 11/08/2019 TripAdvisor review

Great property and location yet the restaurant (restaurant’s design and food selection stuck in the 90s) can be upgraded to meet the level of the property. The rest is great and the hotel can be recommended.

Dear Valued Guest! Thank you for posting your feedback regarding your recent stay at Mercure Arbat Moscow Hotel. We are happy that you enjoyed your stay with us and your experience was a positive one. We are also glad to know that you enjoyed our central location and service. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We would be very grateful if you sent more detailed comments regarding restaurant at official hotel e-mail. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great Stay

Customer review rating 4.7/5

Joanbnyc Couples - 08/08/2019 AccorHotels review

The room was well decorated. It was very clean. The hotel is perfectly situated for traveling around Moscow. Everyone was friendly and helpful. It doesn't get any better than that

Dear Joanbnyc! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

The best place to stay in Moscow

TripAdvisor rating 4.5/5

BazBazz Couples - 05/08/2019 TripAdvisor review

Spacious, nicely decorated and very comfortable rooms. Very professional staff and high quality breakfast. Located very close to the centre, about 20 minutes walk from the Kremlin. This hotel is a great value for a holiday stay in Moscow.

Dear Valued Guest! We were extremely delighted to have received your feedback on Tripadvisor.com It is so pleasant that you gave a great evaluation to the work of our staff. We are really happy you enjoyed our location and were satisfied with the room finding it comfortable and nicely decorated. Looking forward to seeing you at Mercure Arbat Moscow hotel very soon! Warmest regards and best wishes, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Wonderful experience

Customer review rating 4.7/5

Rattana Couples - 03/08/2019 AccorHotels review

Perfect location and great hospitality

Dear Rattana! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are very pleased to hear that you were satisfied with our location and hospitality . Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

generally good, but ...

Customer review rating 4.7/5

Anonymous Business - 02/08/2019 AccorHotels review

generally good, but could not connect to WIFI. Which for international travellers is a real issue... also breakfast is rather expensive for what is offered

Dear Valued Guest! Thank you for choosing Mercure Arbat Moscow hotel and for taking the time to share your feedback with us. We are very glad to know that you enjoyed your stay. I am very sorry that during your stay with us you did not share with our Duty Manager your comments about the coffee situation. We strive to provide the highest level of service to each of our guests and our Duty Manager would have taken this under his personal control. However we are very grateful to you for your remarks. We shared them with our restaurant manager. Regarding your comments about the wi-fi authorization we’d like to not that the authorization using your personal phone number is obligatory according to Russian Legislation. If your phone doesn’t work or the call doesn’t go through, if you need your laptop or your tablet to be connected – please let us know and we’ll be more than happy to assist you and connect your device at the reception desk. Thank you for your feedback once again. We hope to see you again soon at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Moscow revisited!

TripAdvisor rating 4.5/5

Patrick K Friends getaway - 02/08/2019 TripAdvisor review

We were back on our trip to St Petersburg, so I decided to book a different hotel from my previous visit Found out that this hotel location was walking distance to many food outlets like Shake Shack, white rabbit and others ! Nice comfortable rooms !

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. We are glad to know that you found the location of the hotel to be convenient and rooms clean and nice. Thank you for recommending us. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Elena Gorodinskaya Rooms Division maanager Mercure Arbat Moscow

Not bad

Customer review rating 4.7/5

Namig H. Business - 01/08/2019 AccorHotels review

Rude service, front desk and restaurant staff too pushy and demanding when it came to making payments.

Dear Mr. H.! Thank you very much for sharing a review of your Mercure Arbat Moscow hotel experience. We appreciate your feedback and let me assure you that opinions of our guests are the highest value for us. I regret that I did not have a chance to meet you and discuss all the comments and suggestions during your stay. I will be grateful, if you send us the more detailed information regarding points you were dissatisfied with and we are taking all the necessary measures to improve it. It will be our pleasure if you give us another chance to welcome you back at Mercure Arbat Moscow Hotel. Best regards, Irina Nacharova, General manager Mercure Arbat Moscow

Feels like home

Customer review rating 4.7/5

Tatiana Families - 01/08/2019 AccorHotels review

I stayed at Mercure Arbat second time and will choose it again for my next trip to Moscow for sure. Everything is top notch and the prices are very reasonable.

Dear Tatiana! I am extremely glad to receive your warm feedback. We are very delighted to hear that Mercure Arbat is considered by you like a home. Indeed it is highly appreciated by all of us. We are always happy to meet you at Mercure Arbat Moscow hotel. Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Very happy staying at Mercure Arbat Hotel.

Customer review rating 4.7/5

C H. Couples - 31/07/2019 AccorHotels review

The staff was efficient, friendly & is happy to help with any question regarding the area we wanted to visit. The location was at the centre of town, every where is close by. We would not hesitate to recommend Mercure Arbat hotel to our friends & relatives.

Dear C H., We are extremely grateful to you for staying with us for these days and for taking the time to post such a detailed sincere review. At Mercure we strive to make every guest feel welcome and create a memorable experience. Receiving feedback that is so positive, detailed and appreciative makes us feel that we succeed. Your faithful compliments as well as your intention to recommend us to your friends and relatives is the greatest reward, and your warm words will be shared with the whole team and will become a perfect encouragement to every member! We look forward to welcoming you back and we promise to do our best to meet and exceed your expectations again! Cordially, Alexandra Abdulova Front Office Manager

Status was very helpful

Customer review rating 4.7/5

Bart L. Couples - 30/07/2019 AccorHotels review

Everything worked, all our nerds were satisfied

Dear Mrs. Gerhard L., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

excellent

Customer review rating 4.7/5

Tom T. Friends - 28/07/2019 AccorHotels review

accommodation excellent, food good and staff very friendly and helpful

Dear Mr. t.! Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. We are delighted to read how highly you valued our food and staff friendliness. Positive feedbacks from our guests is the greatest reward for us. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Was as a second house

Customer review rating 4.7/5

Shayma Families - 28/07/2019 AccorHotels review

The online check in/out made every thing goes easy and fast. The receptionists, rooms, cleanliness, location and food were all PERFECT.

Dear Mrs. A., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards and best wishes, Alexandra Abdulova Front Office Manager

As usually, great hotel

Customer review rating 4.7/5

Elena Solo - 28/07/2019 AccorHotels review

Stayed more than 10 times in this hotel, conveniently located, staff is friendly, quiet, nice view from the window, good breackfast.

Dear Mrs. S., Thank you very much for choosing Mercure Arbat Moscow again and again! We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Aleksandra Abdulova Front Office Manager

My stay was great!

Customer review rating 4.7/5

Val P. Couples - 27/07/2019 AccorHotels review

I loved everything: 1) Service 2) Restaurant 3) Room 4) Location The shower was a little messy in my room #403. When taking a shower, water would go to a floor around the shower base because there is no real barrier between the shower and the rest of the floor in the bathroom. But it is minor. Thank you very much! Val

Dear Mr. P., Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. You mentioned that you faced problems with water flooding in the shower. We passed information about this situation to our technical department. We are looking forward to welcome you next time at Mercure Arbat Moscow! Warmest regards, Alexandra Abdulova Front Office Manager
Customer review rating 4.7/5

Yulia Couples - 26/07/2019 AccorHotels review

We really enjoyed our stay in Mercure Arbat, the location is great and is withing walking distance to the city centre and metro is also just around the corner. The staff were all very nice. We had a room with a view to a lovely church. I had a birthday during the stay and it was a very nice touch from the management to leave some fruits, wine and a birthday note!

Dear Mrs. A., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were fully satisfied with our location. Thank you for your exciting feedback once again. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager
Customer review rating 4.7/5

Anonymous Solo - 24/07/2019 AccorHotels review

fully met my needs. Well located right beside metro station. Comfortable room, good breakfast , simple bar food evening meals available , overall good value.

Dear Mrs. B.! Thank you very much for taking the time to complete our questionnaire and for your exciting feedback about stay at our hotel. We are delighted to read how highly you valued our breakfast and room comfort. Positive feedbacks from our guests is the greatest reward for us. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Dakhno Front Office Manager

Perfect location and excellent service

Customer review rating 4.7/5

Mikhail Solo - 22/07/2019 AccorHotels review

Very pleasant stay. This was the best treatment I ever had at an Accor hotel as a platinum cardholder. Personnel very nice and professional.

Dear Mr. G., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our staff professionalism. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager
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