Mercure Arbat Moscow 4 stars

TripAdvisor rating 4.5/5 1,860 reviews
Mercure Arbat Moscow
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Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy and quick access to the Expocenter and Crocus expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
russian federation

Tel: +74952250025

Fax: (+7)495/2250083

Contact email

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :   ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Our accommodations

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Non-smoking Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Business Desk

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Standard non-smoking room with double bed for guests with limited mobility

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Non-smoking Family Suite with king-size bed and sofa bed

  • Max. number of persons: 2
  • Area: From 42
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Non-smoking Deluxe Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Photo non contractuelle / Strictly non binding

Enjoy cozy atmosphere of the bar with its choice of cocktails and wide selection of tea and coffee. International menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,619 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,860 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Y K. Friends - 11/09/2019 AccorHotels review

All was well.

Уважаемый г-н Карпенко! Огромное Вам спасибо за выбор гостиницы Меркюр Арбат Москва. Нам необычайно приятно услышать, что после пребывания в отеле у Вас остались лишь положительные впечатления. Мы будем очень рады снова приветствовать Вас в нашем отеле и сделаем все, чтобы каждое следующее Ваше проживание было чуть-чуть лучше предыдущего! С уважением, Антон Зачепицкий Руководитель службы приема и размещения

Lovely, clean, quiet room. Helpful staff. Great location near Arbat St. A very good restaurant. We would stay here again.

Customer review rating 4.7/5

Peter H. Couples - 11/09/2019 AccorHotels review

See above.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

Very Good, overall.

Customer review rating 4.7/5

John L. -. U. Friends - 10/09/2019 AccorHotels review

My group and I thoroughly enjoyed our stay at the Hotel, Ambience was great and staffs were friendly and approachable. Breakfast was very good with a reasonably wide range of different kinds of food albeit cooked/grilled bacon could be better, the latter was acceptable and too` fatty`. Restaurant staffs were very helpful and did try their bests to meet guests requirements. Well done. One of the Managers, on duty, on a Saturday was very helpful in enabling me to resolve a query, I had with a restaurant booking, her name was Alexandra, Thanks.

Dear Mr. John Chai Foh L.! We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Warmest regards, Anton Zachepitskiy Front Office Manager

Perfect service, clean and comfortable room, very good location!

Customer review rating 4.7/5

Tamara Couples - 09/09/2019 AccorHotels review

It was right decision to stay at Mercure Arbat. We had very good experience, and certainly recommend the hotel to Moscow guests.

Dear Mrs. P.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Best regards, Anton Zachepitskiy Front Office Manager

Comfortable and convenient

Customer review rating 4.7/5

Ih Couples - 08/09/2019 AccorHotels review

Lovely staff, clean and comfortable rooms- overall great value for money

Dear Mrs. H.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were satisfied with our cleaning and rooms comfort. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Zachepitskiy Anton Front Office Manager

Amazing stay

Customer review rating 4.7/5

Nabila Couples - 06/09/2019 AccorHotels review

We had such a nice stay. The hotel is clean, modern and and very well located. 2 steps from the metro and all the major restaurants and chopping. All the staff contribute to make our stay agreeable. They even sent us a bottle of champagne and chocolate dipped strawberries. Anna at the reception did everything to make our stay flawless. We had breakfast at the hotel. A lot of varieties and super good.

Dear Mrs. M.! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Zachepitskiy Anton Front Office Manager

Excellent choice

Customer review rating 4.7/5

John Couples - 04/09/2019 AccorHotels review

Front desk service was excellent, friendly and helpful with information and booking taxis for us. Breakfast was very good. Room was ideal. Location a few steps from Smolenskaya station is convenient, and Arbat pedestrian street is one minute away. Restaurants such as Ku and Paul are nearby. We recommend highly.

Dear John! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and that our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding our excellent staff, location and hotel room. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Alexandra Dakhno Front Office Manager

Perfect organisation

Customer review rating 4.7/5

Citroën Business - 03/09/2019 AccorHotels review

Excellent reception and very good breakfast

Dear Citroën! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your exciting review of our hotel. We are very happy that you enjoyed your stay with us. I am thrilled to hear that the staff went out of their way to offer the best customer service. Your kind words are very much appreciated by us all and we hope to have the pleasure of welcoming you back again. Warmest regards, Alexandra Alexandra Front Office Manager

A cozy, convenient and comfortable place to stay in Moscow

Customer review rating 4.7/5

Zchen Solo - 28/08/2019 AccorHotels review

Great location, helpful stuff and incredible service.

Dear Mr. Ziqi, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager
Customer review rating 4.7/5

Anonymous Business - 27/08/2019 AccorHotels review

Perfect location, perfect hotel for a short stay in Moscow.

Dear Valued Guest! We are grateful to you for choosing Mercure Arbat Moscow hotel and for sharing with us your comments regarding the recent stay. We are happy to see how highly you valued the service provided by our staff and glad that hotel location was convenient for you. We really hope to welcome you again! Best regards, Alexandra Abdulova Front Office Manager

One night in Moscow

Customer review rating 4.7/5

Domenico B. Business - 26/08/2019 AccorHotels review

I was offered an upgrade to a suite which was highly appreciated. On top of that I was not charged for the late check out. Overall a great treatment

Dear Mr. B., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. Thank you for your feedback once again.We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Great location

Customer review rating 4.7/5

Yolanda V. Families - 25/08/2019 AccorHotels review

Quick reply to our email enquiries. Wonderful staff as they allowed us to check in earlier than the check in time. Great location near Arbat St, Metro station and supermarket. Will recommend to relatives and friends

Dear Mrs. V., Thank you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion. We are glad to know that the service performed by our staff and our location met your expectations. Thank you for your feedback once again. We hope to see you again soon at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Great location, Nice room

TripAdvisor rating 4.5/5

Velardy Family - 25/08/2019 TripAdvisor review

Hotel is conveniently located near Arbat Street, Metro station, food outlets and supermarket. I requested for a room with a view and was guven one which i love. We were allowed to check in warly and this is mych appreciated as we were not able to sleep during our flight. Staff spike english very well. Both check in and out were smooth. Breakfast has many selection and delucious. Will recommend to relatives and friends

Dear Valued Guest! Thank you very much for choosing our property again and for taking the time to place your comment. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our team! We are very happy that you valued Mercure Arbat Moscow hotel so high. Your comments on the hotel staff and breakfast are indeed much appreciated by all of us. We look forward to welcoming you back to the Mercure Arbat Moscow. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

First class

Customer review rating 4.7/5

Steve P. Solo - 23/08/2019 AccorHotels review

Room was great. All aspects of the hotel were brilliant. Staff fantastic

Dear Mr. P., We were extremely delighted to receive such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Hotel good quality

Customer review rating 4.7/5

Anonymous Business - 19/08/2019 AccorHotels review

Hotel was good quality, size of room was smaller than expected and noisy to the rear of the property. Food was expensive compared the local ammenities

Dear Mr. K., Thank you very much for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire. You mentioned that room size did not meet your expectations. Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. So all rooms are different. But if a guest doesn’t like a room we are always ready to offer another one if there are available. It’s a pity that you didn’t inform our duty manager or reception about that. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Excellent Hotel in convenient location

Customer review rating 4.7/5

Phyl98 Solo - 16/08/2019 AccorHotels review

Smolenskaya (Line 3) station is just opposite the hotel. This line will bring you to Red Square and most of the main attractions in Moscow. Arbat square is within walking distance. Many eateries and shops are around there. Location wise is super convenient. The hotel service is also very good. Only comment is they should charge the full hotel stay upon check-in. Instead of just holding the payment. On my checkout day, i found the room charges were billed 3 times to my credit card, once on day 1, twice on my check-out date. After my email feedback, the extra charges were being 'reversed'...to avoid duplication, they should just charge the full bill on day 1 just like other hotel. Other than above minor issues, the hotel is still strongly recommended.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry about that situation with the payment which took place due to some technical issues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warmest regards, Alexandra Abdulova Front Office Manager

Excellent

Customer review rating 4.7/5

Eyal L. Couples - 16/08/2019 AccorHotels review

Location, cleanliness, very good breakfast, comfortable and quiet beds, close to the metro, less than two minutes walk. The staff is welcoming The carpets are stained.

Dear M. L., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Best regards, Alexandra Abdulova Front Office Manager

Great vacaiton

Customer review rating 4.7/5

E. B. Solo - 15/08/2019 AccorHotels review

Very welcome staff, comftrble bed and room. Excelent breakfast

Dear Mr. e.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are very pleased to hear that you were satisfied with our rooms and comfortable beds. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Aleksandra Abdulova Front Office Manager Mercure Arbat Moscow

Stay at Mercure Arbat Moscow

Customer review rating 4.7/5

Marco Couples - 14/08/2019 AccorHotels review

Pleasant stay at the hotel which is well run and guest friendly. It is very well situated, a hop and a skip from the metro, bus, restaurants, convenience stores Arbat street and Moscow sights. The only drawback is the very expensive breakfast but there are many choices nearby.

Dear Mr. A.! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. In regards to the breakfast price I would like to mention that it is one of the best price/quality offer you can find in Moscow. Moreover our buffet breakfast menu complies with the international brand standards, where you can find variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, smoked white fish and salmon, rich selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yoghurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, coffee (Americano/Espresso or Cappuccino), tea (black or green), hot chocolate drink, sparkling. I would also like to advise you that some of our package room rates include breakfast and you can find these offers on www.accorhotels.com. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Aleksandra Abdulova Front Office Manager Mercure Arbat Moscow

Everything is perfect, will be back

Customer review rating 4.7/5

Anonymous Families - 12/08/2019 AccorHotels review

The staff speak good English and were very helpful and friendly. Breakfast is good and the room cleaning is also nice. Everyday with water of bottle in the room is so impressive and warm. Will stay here again when visiting Moscow.

Dear Mrs. W., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were satisfied with our breakfast and room cleaning. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager
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