Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,761 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 4,074 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,761 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Pavel Business - 17/02/2019 AccorHotels certified review
« Good as always »

Everything as expected. The only disappointment was a welcome drink for me as a silver card holder. In the past I could always get a large beer, but during last two stays only a small one. Does it really matter???

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavel! Thank you very much for taking the time and posting your review regarding your recent stay at Mercure Arbat Moscow. I am sorry that welcome drink voucher and wellness center didn’t meet your expectations completely. We advise every guest on arrival about special direct line #2424, which you can use 24/7 to avoid wasting of your time and to offer fastest solution of any questions or issues you have in the hotel. I am very sorry that you did not use it and did not give us a chance to adjust your unpleasant experience. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Ashot B. Business - 14/02/2019 AccorHotels certified review
« Excellent »

Thank you for nice stay. The room 310 was perfect and all other services in the hotel were very good. Special thanks to Milana in restaurant and Tikhon at reception for their professional service and very polite and kind attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.! Thank you for sharing such a wonderful review of your Mercure Arbat Moscow hotel experience! It's a great pleasure that our team impressed you with their friendly and professional service. We will be extremely happy to welcome you again and provide another seamless experience. Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Ali D. Business - 12/02/2019 AccorHotels certified review
« Business Trip »

As your Regular customer, The quality was the same as before but some of the details were totally different. + The staff could speak much better English. - difficulty to connect to the internet. -A small number of toiletries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali D., Thank you for your loyalty to AccorHotels, for choosing Mercure Arbat Moscow hotel and taking the time to share your opinion with us. I am very glad to hear that you highly evaluated the quality of service provided by our team. I am very sorry that your experience at our hotel did not meet your expectations completely . It is very pity that during your stay you did not share with our Duty Manager your comments. We strive to provide the highest level of service to each of our guests and if you have any requests or remarks when staying at the hotel, please be so kind to contact us by dialing 2424 – and we will do our best to eliminate the inconvenience. Your comments regarding WiFi have been shared with the IT manager. Once again thank you very much! We are grateful for your feedback which helps us to make our service better and identify the areas we need to improve. Our team will be happy to welcome you back at Mercure Arbat on your next stay in Moscow! And we will do our best to make it more comfortable and pleasant. Warmest regards, Alexandra Abdulova Front Office Manager

Alexey Solo - 12/02/2019 AccorHotels certified review
« Great service at the heart of Moscow »

Great location, great property, outstanding staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexey! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are very glad to read that you highly valued our service. Positive feedbacks from our guests is the greatest reward for us. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. If you have any further questions or comments regarding your stay, we would be very grateful if you send them to H7… Looking forward for your reply. Warmest regards, Alexandra Abdulova Front Office Manager

Benoit Couples - 10/02/2019 AccorHotels certified review
« Very good stay at Mercure Arbat »

The hotel is very well located, the staff is welcoming, the rooms are clean, well decorated, confortable with space enough. The restaurant is also nice. I spent a good long WE in the hotel and surely will go back soon. I highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Benoit! Thank you for sharing your kind review of your stay at Mercure Arbat Moscow hotel. We are delighted to read that you found our staff to be helpful. We are also happy that you appreciated central location of the hotel, comfort and cleanness of our room We really hope to have the pleasure of welcoming you on your next visit to Moscow! Cordially, Alexandra Abdulova Front Office Manager

Business - 06/02/2019 TripAdvisor review
« Moscow »

Very good and very nice hospitaly from the people of the hotel. Food was good, room was clean and I could sleep very well. I felt myself, as if I where at home. The location of the hotel was also very practical, near Metro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Domenico, Thank you for your kind feedback relating to your recent stay with us. We are glad to know that you enjoyed rooms and hotel location which is a definite advantage for guests who are travelling for business and tourism purposes. It is a great pleasure for us to provide the utmost services and give a personal attention to each of our guests. We are very happy that we have exceed your expectations! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel! Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

N. B. Business - 28/01/2019 AccorHotels certified review
« Business Director »

helpful staff and very responsive overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B.! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. I am sorry that our service didn’t meet your expectations completely. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Dakhno Front Office Manager Mercure Arbat Moscow

Ronald Couples - 23/01/2019 AccorHotels certified review
« Very comfortable »

Very comfortable stay. Room was spotless clean, great beds and bathroom was good. Breakfast was good, extensive and fresh. Great variety in a few products. Maybe some more variation for products to put on the bread would be nice. Water pressure was really good, windows could be opened and staff was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our rooms and breakfast. We do hope to see you again and soon at Mercure Arbat Moscow Hotel Warmest regards, Alexandra Abdulova Front Office Manager

Müller Business - 20/01/2019 AccorHotels certified review
« Good »

One issue only it is about the furniture in the restaurant, the chairs are too low and absolutely not confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Müller! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. I have shared your feedback with the Heads of departments who are in charge of these questions for further discussing and implementing. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Natalia Couples - 19/01/2019 AccorHotels certified review
« Great hotel chain »

I had a very pleasant stay at the Mercure Arbat hotel. The location is ideal, within an easy reach of Red Square, old/new Arbat, metro station is around the corner, excellent grocery store Azbuka Vkusa is around the corner. This hotel has a very cosy and stylish room interior, excellent housekeeping service and what's more important I had used their dry cleaning services. Got my winter jacket cleaned the same day, brilliant result, they have done it better than dry cleaners in London- Moscow has done London's job (as usual, since most of London based services are an absolute rubbish-I mean it). P.s. Try the Russian breakfast at the hotel's lounge restaurant, you won't be disappointed. Thank you for your services, I definitely will be back and this hotel is highly recommended to demanding clientele :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We were extremely delighted to have received such a positive feedback. We are so happy to know that our teamwork has made your stay with us very special and very comfortable one! It is such a pleasant for us that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day! Special gratefulness for comments about our laundry service and breakfast served to you in our restaurant! We are looking forward to welcome you next time at Mercure Arbat Moscow! Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Natalia Families - 14/01/2019 AccorHotels certified review
« Lovely boutique hotel with great service and friendly staff »

We travelled as a family of 4 and were made feel extremely welcome. Very friendly and helpful staff and lovely warm rooms. Great location too! We will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia, We are extremely grateful to you for staying with us. At Mercure we strive to make every guest feel welcome and create a memorable experience. Receiving feedback that is so positive, detailed and appreciative makes us feel that we succeed. Your faithful compliments as well as your intention to come back is the greatest reward, and your warm words will be shared with the whole team and will become a perfect encouragement to every member! We look forward to welcoming you back and we promise to do our best to meet and exceed your expectations again! Cordially, Alexandra Abdulova Front Office Manager

N/a Couples - 12/01/2019 AccorHotels certified review
« Excellent »

Beautiful convenient hotel. Excellent location. Reasonable price. Excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Dakhno Front Office Manager

Ilya Friends - 11/01/2019 AccorHotels certified review
« Great place »

Everything was good, very clean, freshly looking rooms. Great location: next to subway, close to 24hr grocery store, cheaper dining options (the restaurant inside the hotel is quite expensive in comparison with other options nearby).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilya! Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel. Our guests’ positive feedbacks is the best compliment for us. We’ll do our best to keep providing the highest level of service and meeting your expectations! We’re always happy to welcome you at Mercure Arbat! Warmest regards, Alexandra Dakhno Front Office Manager

Sarawut Friends - 02/01/2019 AccorHotels certified review
« Great hotel »

Good location, value for spending money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarawut! Thank you for choosing Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We were extremely delighted to have received such a positive feedback. We would like to remind you that you can contact our Duty Manager for any assistance you need during your stay and we will do our best make your stay much more comfortable! Warmest regards, Alexandra Abdulova Front Office Manager

Helen R. Solo - 28/12/2018 AccorHotels certified review
« Brilliant. Will book again for 2019 »

I arrived off Sapsan really early and was given a complimentary latte and my room was ready. Quiet room. Good size. Clean. Tea facilities. Metro station 1 min walk. Supermarket 2 min walk. Arbat is 1 min away. Location is so brilliant. I got from Leningradsky station via metro in 40 mins. This includes getting off Sapsan and then faffing about a bit. I will defo use this hotel again. Oh reception staff very lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Dakhno Front Office Manager Mercure Arbat Moscow

Raffaella Business - 20/12/2018 AccorHotels certified review

it is always very nice to stay in any of the Mercure hotels - Moscow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raffaella! Thank you very much for choosing Mercure Arbat Moscow hotel and for taking the time to complete this questionnaire! We also appreciate your loyalty to our brand and very glad to know that you was satisfied with the quality of our service! We are always happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Celine Couples - 17/12/2018 AccorHotels certified review

Clean, cosy rooms with excellent heating especially during the harsh winter season. Great location and generally friendly front desk staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celine! We are grateful to you for choosing Mercure Arbat Moscow hotel. It's a pleasure to know how highly you valued our hotel and service provided by our staff. We also happy that our location and room facilities met your expectations. All our team will be extremely happy to welcome you back soon and make your future stays much more memorable! Cordially, Alexandra Dakhno Front Office Manager Mercure Arbat Moscow

Donato Solo - 17/12/2018 AccorHotels certified review
« great choice »

I have been at mercure arbat many time and the quality is Always really high in term of room, cleaning, privacy and personall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Donato! Please accept our sincere gratefulness for choosing Mercure Arbat Moscow hotel and for such a positive feedback! It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. All our team will be happy to welcome you back ! Best wishes, Alexandra Abdulova Front Office Manager

Anonymous Business - 14/12/2018 AccorHotels certified review

Everything was fine, I only didn't appreciate having a communicating room and the breakfast was too expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are glad to know that our hotel met your expectations. Let me remind you that you can contact our Duty Manager 24/7 for any assistance you need and any suggestions you have. It could help us to do our best to make your stay much more comfortable. We also made a note about your room preference and next trip we will do everything possible to provide you with a good room. Best regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Kia H. T. Business - 08/12/2018 AccorHotels certified review
« Accor club points not credited »

30…3624 Please check

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kia Hock t.! Thank you very much for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire. Positive feedbacks from our guests is the greatest reward for us. Regarding your comments about the points we would like to mention that they were already credited. We hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Dakhno, Front Office Manager

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