Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,743 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,964 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,743 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kia H. T. Business - 08/12/2018 AccorHotels certified review
« Accor club points not credited »

30…3624 Please check

David L. U. Business - 06/12/2018 AccorHotels certified review
« Perfect as usual! »

This was the fourth time I have stayed in the Mercure Arbat boutique hotel, and it was as enjoyable as ever. I booked at the last minute because my publisher found me a slot to do a presentation at the Moscow Book Fair on Sunday 2nd December and I notified reception via email that we would arrive on a night flight from Murmansk very early on Saturday. On arrival at just after 5am I was really pleased to discover that our room was available for us to use, not just to leave suitcase in hotel as expected. It meant we could rest and freshen up for a couple of hours before a long day sightseeing and meeting friends. The room was spotless, comfortable and cozy. The staff were polite, friendly abd professional, and there's nothing I would change and don't want to try another hotel as this one is ideal for my needs. I am looking forward to returning in January!

Elena Solo - 06/12/2018 AccorHotels certified review
« Quiet hotel in the busy center of Moscow »

I always stay in this hotel in Moscow: the staff is nice, the hotel is conveniently located in a quiet street but next to the metro, allowing avoiding legendary Moscow traffic jams. The historical merchant center - the Arbat area - is next door, Kremlin is 15 mins walk away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Elena, Thank you very much for taking the time to complete our questionnaire. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Warmest regards, Alexandra Abdulova Front Office Manager

Jose D. Business - 03/12/2018 AccorHotels certified review
« battery charging! »

We stayed at your Mercure Arbat hotel for reasons of a business trip. We ended up very tired at the end of the day and really, the attention and quality of service and the hotel helped us to recharge batteries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jose, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards and best wishes, Alexandra Abdulova Front Office Manager

Andy M. Business - 30/11/2018 AccorHotels certified review
« Very Good »

Good ,but the noise of the underground did keep me awake

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andy M.! Thank you very much for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire. Positive feedbacks from our guests is the greatest reward for us. You mentioned that you didn’t like your room. Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. So all rooms are different. But if a guest doesn’t like a room we are always ready to offer another one if there is available. It’s a pity that you didn’t inform our reception about that. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Jake Business - 19/11/2018 AccorHotels certified review
« Very good »

Very good - great staff, very comfortable and a good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jake, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. If you have any requests or remarks when staying at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do everything to eliminate the inconvenience. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Christian Business - 18/11/2018 AccorHotels certified review
« Good »

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian , Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Regarding your comments about the breakfast menu please be kindly informed that i passed that information to our Food & Beverage Manager. We hope to see you again and soon at Mercure Arbat Moscow Hotel Warmest regards, Alexandra Abdulova Front Office Manager

Bart Couples - 16/11/2018 AccorHotels certified review
« Superb experience, friendly staff. »

Very warm welcome at arrival. Room as expected, clean, luxurious, bathroom with very good shower. Breakfast superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart, Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our rooms and breakfast. We do hope to see you again and soon at Mercure Arbat Moscow Hotel Warmest regards, Alexandra Abdulova Front Office Manager

Karol Business - 11/11/2018 AccorHotels certified review
« Fantastic moment, great hotel, great team »

I stayed there one week. fantastic room, great team, you feel like at home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karol, We would like to thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share such a positive review. It was a pleasure for us to welcome you back, and we are delighted to hear that we met your expectations again. Your comments regarding our fantastic rooms are highly appreciated by all of us. However, we are especially grateful to you for your evaluation of our team's work. The level of service is what we are permanently working at to make every guest's stay a wonderful one, and we are so glad to hear that we do succeed. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Jennifer Couples - 10/11/2018 AccorHotels certified review
« Great little hotel, Very comfortabe »

We had a privilege room which was great, huge super comfortable bed, spacious bathroom with deep bath, tea/coffee making facilities and no noise could be heard from neighboring rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are extremely delighted to receive such a positive detailed feedback. It is so pleasant that you were satisfied not only with our room facilities, but also with sound insulation of the room. Regarding the points you were not quite satisfied with, would you be so kind to share them with us via h7… Looking forward to see you at Mercure Arbat Moscow Hotel very soon! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Victor S. Couples - 08/11/2018 AccorHotels certified review
« Easy checkin with friendly helpful staff »

Great location close to metro and mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor S., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service performed by our staff met your expectations and we are very pleased to hear that you were satisfied with our location. Your warm words will be shared with all staff. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Ricardo S. Families - 03/11/2018 AccorHotels certified review
« Awesome stay »

Great stay, superb staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo S., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with your stay. We hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

May Solo - 30/10/2018 AccorHotels certified review

The location is nice and staffs are also helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for choosing Mercure Arbat Moscow hotel. We are grateful to you for taking the time to share with us your opinion. We are very glad that you have spent a good time with us and fully enjoyed with our location. Thank you for noting helpfulness of our staff. We always try to do our best to make our guests feel comfortable! Best wishes, Alexandra Abdulova Front Office Manager

Chris Solo - 29/10/2018 AccorHotels certified review
« Had a very nice stay in your hotel. »

The hotel and staff are very good. Staff are very friendly. The Front Office staff were very patient dealing with a rude guest who didn't understand the concept of taking an authorization on his Credit Card, which was impressive to witness. There is a guy behind the bar making coffee during the breakfast period who was very good at his job, he is very welcoming and has great hospitality skills. Only strange thing is that as the toilet and bathroom were separate in my room, there was no sink to wash your hands in the toilet (WC). This gave me the feeling that the handle of the WC door could not be very hygienic. Housekeeping, however, did seem very thorough and efficient. Overall a very nice stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We were extremely delighted to receive such positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! You mentioned that you didn’t like the room layout. Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. So all rooms are different. But if a guest doesn’t like a room we are always ready to offer another one if there is available. it’s a pity that you didn’t inform our reception about that. We hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Marc Business - 29/10/2018 AccorHotels certified review
« VERY CONVENIENT AND COMFORTABLE »

GOOD HOTEL, QUITE MODERN, GOOD SERVICE, PLEASANT STAFF.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marc, We are grateful to you for choosing Mercure Arbat Moscow hotel! It is a pleasure for us to know that you felt welcome during your stay with us because your comfort is our priority goal! We are also glad that you satisfied with the service provided by our staff. Thank you so much again! We will be happy to welcome you back and make your future stays much more memorable! Best regards, Alexandra Abdulova Front Office Manager

John M. Business - 26/10/2018 AccorHotels certified review
« Very clean hotel in great location »

Good smooth experience. Slight problem at check in with credit card as our booking. Rooms very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Paul M., We were so glad that you have spent your time to complete our questionnaire. We would like to thank you that you have note the cleanness of the room and we are very pleased to hear that you were satisfied with our location. Please accept our sincere apologies for the situation with the credit card which happened upon check in. I will appreciate a lot if you could provide us with more detailed information on the points you were dissatisfied with. You can send your comments to H7… Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Best regards, Alexandra Abdulova Front Office Manager

Anonymous Couples - 26/10/2018 AccorHotels certified review
« Quality and more. »

I am very happy of the hotel service, both in terms of service and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are grateful to you for choosing Mercure Arbat Moscow Hotel and for sharing with us your warm and positive feedback. It is a real pleasure to know that the hotel fully met your expectations and the work of our staff made you feel welcome during your stay. It's always a great motivation for us to do excellent work every day. Thank you so much again! We will be extremely happy to welcome you back! Best regards, Alexandra Abdulova Front Office Manager

Francisco Solo - 23/10/2018 AccorHotels certified review
« Fantastic! »

I enjoyed very much, and would like to return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francisco, Thank you very much for choosing Mercure Arbat Moscow hotel! We are grateful to you for sharing with us your experience at Mercure Arbat Moscow Hotel. It's a great reward for us to know that you fully enjoyed your stay. We sincerely hope to welcome you back soon! Best wishes, Alexandra Abdulova Front Office Manager

Sebastian Business - 22/10/2018 AccorHotels certified review
« relaxing but disappointing »

You did not upload my stay on my account card because the booking has been done by an agency. it means that next time I will ask to my agency to avoid Mercure chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastiano , Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are very pleased to hear that you feel yourself comfortable staying with us! Regarding your comments about the LeClub AccorHotels points, we would like to note that according to loyalty program terms and conditions LeClub AccorHotels member is able to get points only if booking is made via AccorHotels distribution channels (AccorHotels internet sites, AccorHotels reservation centre, hotels) and traditional travel agencies using a GDS (Global Distribution System) connected automatically to the AccorHotels reservation center. We hope to see you again staying with us! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Damian Business - 13/10/2018 AccorHotels certified review
« Love this place »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damian, Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. Constructive comments from our guests help us to improve areas where improvement must be brought.We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We hope to see you again soon at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

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