Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

Our hotels AccorHotels
4.5/5 1,664 reviews
All hotels in Moscow
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 40000.00 RUB Non member rate
From 40000.00 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 3,636 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,664 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Orly T. Couples - 13/06/2018
« excellent stay - privilege made the whole difference! »

We really enjoyed our stay at the hotel. clean. spacious. quiet. pampering. comfortable. The privilege room really was great with the Nespresso machine and the free drinks in the mini bar. we did have 3 problems: 1. when we arrived we were given a room - 403 (probably an accessible room for someone with a wheel chair) with no door to the shower - which was problematic - and made the whole room wet. This was very disappointing - and we requested to change rooms - and the next day we were given room 401 with a great shower!!! 2. The drinks in the mini bar were all with sugar. We asked if we could have the same drinks in diet. The answer was no. Really??? You want to tell me you cant change the drinks to satisfy your guests that are diabetic? We were not really satisfied with answer. We think you should have the option. It doesn't even cost more... 3.We did not take the breakfast because of the price. Hotel guests should not pay $ 25 each for breakfast. There are many good options around the area - but the price the hotel asks for is really outrageous. If it would be less - we would have took the option. With that said - we loved our stay- the staff was great - location excellent - beautiful room. Thank you!

AccorHotels certified review
Anonymous Business - 11/06/2018
« Overall great, but no breakfast? »

Loved almost all of the experience. Even the wifi was working quite good - the second one with a password. The ones that don't have a password are not secure and it would be good of you to not offer one. In wifi networks without a password other people on the same network can monitor all your traffic, so corporate visitors are not allowed to use those. Having to type a password on a website is not the same as having a wifi-level password. The only thing missing was the breakfast. It's the only hotel of this quality I've visited without a breakfast included in the price. Our company would have paid for the breakfast price if it was included in the room price, but not a separate breakfast. And the separately paid breakfast was expensive, 25 euros.

AccorHotels certified review
Jesper Business - 11/06/2018
« Good hotel in convenient location »

Small room but correct and clean. Nice helpful staff and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jesper! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Agnessa V. Solo - 11/06/2018
« Consistent Quality »

This was my third or fourth time staying at this hotel. The service is always great and friendly, the rooms are clean and comfortable, and the atmosphere is very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnessa, Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel again. Our guests’ positive feedbacks is the best compliment for us, but we especially appreciate opinion of those who choose our hotel again and again. We’ll do our best to keep providing the highest level of service and meeting your expectations! We’re always happy to welcome you at Mercure Arbat! Warmest regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Kerey Y. Business - 09/06/2018
« Pleasant »

One of the best

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yerimbetov! Thank you for choosing Mercure arbat Moscow hotel. I am extremely glad to receive your warm feedback. We are delighted to hear that Mercure Arbat is considered by you to be one of the best hotels. Indeed it is highly appreciated by all of us. We will happy to meet you again at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Michael W. Business - 04/06/2018
« Good service, clean room, central location and reasonable price »

I am traveling a lot and I spend more than 150 nights per year in hotels all over the world. It happened to me several times that I forgot something in a hotel and it was always found and returned to me at the next visit. The only bad thing was that your housekeeping believes that things that guests forget in the room automatically belong to them. This is old Russian behavior and I thought this times passed by already, but in your hotel it seems not. Sorry but I have to find a more reliable hotel brand in future and I will inform my company to do the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We are very grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion. Thank you for your comments. It’s a pleasure to hear that you found the location to be a convenient one and mentioned in your review the hotel’s value for money. I am very sorry to have received your comments about the lost item. Our Rooms Division Manager will contact you directly regarding this situation. Best regards, Alexandra Abdulova, Front Office Manager

AccorHotels certified review
Anton Couples - 04/06/2018
« Amazing »

It was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anton, We would like to sincerely thank you for staying at Mercure Arbat hotel and for taking the time to complete our questionnaire. Our guests' positive feedback is highly appreciated by our team, and we're absolutely happy to know that the hotel completely met your expectations. It will be a pleasure for us to welcome you again! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Euka Families - 04/06/2018
« Amazing »

Very nice hotel and professional personal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We are very grateful to you for choosing Mercure Arbat Moscow hotel again. It's a pleasure to know that we keep meeting your expectations and that you highly evaluate the level of service performed by our team. We are always happy to welcome you and we will do our best to make your every stay at Mercure Arbat wonderful! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Anonymous Business - 03/06/2018
« Mercure Arbat May 2018 »

Great stay. Fourth visit to your hotel. Our go-to hotel in Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! We're so grateful to you for your loyalty to Mercure Arbat Moscow hotel and happy to know that we keep meeting your expectations. Our guests' feedback is highly appreciated by our team, and it's especially important for us to hear that we keep providing the highest level of service from our frequent guests' point of view. We promise to do our best to make your every stay with us as comfortable as possible! Warmest regards, Alexandra abdulova Front Office Manager

TripAdvisor review
Business - 03/06/2018
« BETTER LAST TIME »

this time my stay had been not really good. My room was nice as Always, but there was a lot of noice coming from outside, probably because the window frame was damaged? I asked to solve the problem or to change my room, but they didn't. Not usual for me in Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele, Thank you for choosing Mercure Arbat Moscow hotel again and for taking the time to share your comments with us. Please accept my most sincere apologies that the level of service did not meet your expectations on your previous stay with us. I have carefully checked the information and can see that after receiving your remarks regarding the noise, our engineers were immediately sent to the room to fix the problem. I am very sorry that during your stay we did failed to contact you to make sure that you feel comfortable and that the question was solved; we should have tried harder on getting a feedback from you. It is such a pity that you did not contact our Duty Manager anymore and that your impression on staying with us was totally ruined. Still I sincerely hope that we will have a pleasure of welcoming you again. Please contact me directly when making your next reservation. I will be glad to provide you with the quietest room and an upgrade upon availability and to personally control every aspect of your stay at Mercure Arbat to make it a very pleasant one. Warmest regards, Irina Nacharova General manager Mercure Arbat Moscow

AccorHotels certified review
Robin Couples - 30/05/2018
« Comfortable in the right room »

We arrived very late and had an effective checkin, where we were given our room. However, we got a room where half of it had a 45 degree roof and the only windows were two small roof windows. This room was rather claustrophobic, and should not in any way be sold as a standard room. However, the day after we asked for a change of rooms, and luckily there was a normal room with normal roof and windows available from later that day. We changed room, and got a really comfortable room. That was very nice! But to think that this room is the same type of room as the other, mostly feel like the booking is a lottery. The score would have been less than half of my rating if we had remained in the first room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robin, Thank you very much for choosing Mercure Arbat Moscow hotel again and for taking the time to complete our questionnaire. Positive feedbacks from our guests is the greatest reward for us. Regarding your comments about the room layout we would like to note that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. This is why the size and layout of our rooms vary a lot even within the same category. At Mercure we strive to make every guest feel comfortable, and we are very grateful that you didn't hesitate to contact us regarding the room change which gave us a chance to find the most suitable room for you! We will be glad to keep your room preferences to make your next stay with us a wonderful one! Warmest regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Jody Couples - 30/05/2018
« Friendly check in, great location, clean spacious room with lovely bathroom »

Everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jody, Thank you so much for such a wonderful feedback. We are happy to know that the hotel completely met your expectations. It's a pleasure for us to read your comments regarding the location, the rooms and the level of service performed by our team. We are glad that you felt comfortable during your stay with us. Please do not hesitate to share with us your remarks (for example, regarding the wi-fi connection) - our guests' constructive critics is what helps us to increase the level of service. We'll be glad to take this information into account. Thank you once again. We look forward to welcoming you back at Mercure Arbat! Cordially, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Anonymous Business - 29/05/2018

Had a wonderful time at your hotel! Everyone was very helpful and friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you so much for your wonderful feedback and for choosing Mercure Arbat hotel for your stay in Moscow. We are absolutely happy to have read your positive comments. It's a pleasure to know how much you enjoyed staying with us mentioning the level of service provided by our team. We hope to welcome you back at Mercure Arbat! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Dan Families - 29/05/2018
« Perfect »

Everything was perfect: kindness and service of the hotel staff; accessories and cleaning of the room; breakfast, lunch and cocktails in the dining room. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan! Thank you for choosing Mercure Arbat Moscow hotel and for your kind words regarding the level of service performed by our team. We are happy to hear that the hotel completely met your expectations. Positive feedback from our guests is the best compliment for us! We hope to welcome you back soon at Mercure Arbat hotel! Cordially, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Gerald M. Families - 28/05/2018
« Splendid! »

At Mercure Arbat Moscow I am always completely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.! We highly appreciate your loyalty to Mercure Arbat Moscow hotel and are extremely happy to hear that we keep meeting your expectations. Our guests' feedback is very important to us, and we are pleased to receive your compliments which is a perfect motivation for all of us. As mentioned many times before, our team is always delighted to welcome you, and we hope to have a pleasure of seeing you again soon! Warmest regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Jean C. Couples - 28/05/2018
« Pleasant stay at Mercure Arbat in Moscow »

I came back for the second time. I have appreciated kindness and smile of the staff. Hotel very well located. All was perfect. I will come back for sure ! Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C.! Thank you for choosing Mercure Arbat Moscow hotel again and for taking the time to post a review following your recent stay with us. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are always happy to welcome you at Mercure Arbat! Warmest regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Wallace D. Solo - 28/05/2018

I very much enjoyed staying at your hotel. This is the fifth time I have been there, and always return to this hotel in visiting Moscow. The young people at the front desk are first-rate, especially Valentina, but also many others who serve there. I also appreciate the people who work in the breakfast room--the young lady who served at the entrance desk, the man who made me each morning a decaf cappuccino coffee, and many others. The room was spotlessly clean. I also appreciated the location of the hotel near the Old Arbat and the accessibility to the subway. All-in-all, it was a wonderful experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D.! Thank you for choosing Mercure Arbat Moscow hotel again. We were delighted to have received your positive, warm feedback. It's a pleasure to know how highly you evaluated your stay with us giving such an appreciation to the work of our team. I will share your wonderful review with every member of Mercure Arbat team - and I'm sure that it'll become a perfect motivation for all of us. Thank you once again. We look forward to welcoming you back! Cordially, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Beng Business - 26/05/2018
« Excellent overall service »

Great receptionists who are very polite, good room service, nice clean and quiet hotel. Enjoying staying here each time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beng, Thank you very much for taking the time to complete our questionnaire. We were extremely delighted to have received such a positive feedback.It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

AccorHotels certified review
Vered Families - 23/05/2018

Best hotel i had ever been in . Very clean room, good location, very nice srevice at the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vered! We are very grateful to you for choosing Mercure Arbat hotel and for sharing with us such a wonderful feedback. It is so kind of you to call our hotel the best one you've ever been to. We strive hard to provide the highest level of service to each of our guests and this is why we are absolutely happy to know that we exceeded your expectations. I will share your comments with our whole team- and I am sure, that you feedback will become a prefect motivation for every member! Thank you once again! It will be a pleasure for us to welcome you back! Cordially, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Maurice S. Couples - 23/05/2018
« Every body was very helpful and polite. »

We booked through Audley travel and they really know what they are doing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.! Thank you for choosing Mercure Arbat hotel for your stay in Moscow. We are delighted to have received such a positive feedback and happy to hear that you mentioned in your review the level of service performed by our team. Positive comments from our guests are highly appreciated by all of us. We hope to welcome you back soon at Mercure Arbat Moscow hotel! Cordially, Alexandra Abdulova Front Office Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 40000.00 RUB Non member rate
From 40000.00 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 1.4 km ibis Moscow Kievskaya
ibis Moscow Kievskaya Hotel
From
From 11990.00 RUB Non member rate
From 11990.00 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Novotel Moscow Kievskaya
Novotel Moscow Kievskaya Hotel
From
From 20000.00 RUB Non member rate
From 20000.00 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Aparthotel Adagio Moscow Kievskaya
Aparthotel Adagio Moscow Kievskaya
From
From 25000.00 RUB Non member rate
From 25000.00 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.9 km Novotel Moscow City
Novotel Moscow City Hotel
From
From 20000.00 RUB Non member rate
From 20000.00 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MOSCOW
See rates