Hotel - Mercure Arbat Moscow
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Arbat Moscow

Smolenskaya Sq. 6 
121099  MOSCOW
RUSSIAN FEDERATION

1,520 reviews
TripAdvisor Rating Based on 1,520 reviews
See rates
Best price guarantee
From
From 6900.00 RUB Non member rate
From 6210.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Massage
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All bedrooms are non-smoking and have free WiFi access, 24-hour room service, hair dryer, safe box, LCD TV with international channels, Pay TV, complimentary toiletries, tea and coffee making facilities, laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 2,910 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,520 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Guillermo Couples - 12/08/2017
« Satisfactory »

Overall, I had a very satisfactory experience during my 3 separate stays in the Moscow Mercure Arbat hotel during my recent trip to Russia. However, I did have one quite negative experience concerning the availability of an adaptor for some of my plugs. During my first stay, when I realized I could not plug in the wall some of my electrical appliances (shaver, battery charger) I asked for an adaptor at the front desk and I was offered a universal adaptor that solved my problem during the 7 days. However, after I returned from Saint Petersburg (where when I prepared my trip there were no Accor hotels available but the hotel I booked had the necessary adaptor in every room), there were no adaptors available since, apparently, the few extant were all allocated. When I asked were I could purchase one no one knew and I only obtained completely useless suggestions like "try the supermarket in the corner" (where there was nothing but foodstuff). After asking in 3 different opportunities I gave up. Furthermore, I was unable to find a place in which to purchase an adaptor although I used a whole half day for this and even though my appliances use the same voltage as in Russia. (The language barrier certainly did not help.) I think that the people in the front desk could have easily obtained the necessary information as to where I could purchase an adaptor. But no one seemed to think that such a service had anything to do with hotel services. There was always a smile in place of actual assistance. Finally, I came to the inevitable conclusion that the hotel would not solve my problem in any way.

AccorHotels certified review
Johnny F. Friends - 11/08/2017
« Fine hotel close to center of Moscow »

Good service Nice and clean Good breakfast Close to Metro Nice rooms

AccorHotels certified review
Michael Couples - 11/08/2017

Hotel is in a very good location with very friendly and helpful staff.

AccorHotels certified review
Jeremy A. Families - 08/08/2017
« Great place failing at the essential »

Staff is great, the hotel is beautiful. But there are just some things that belong to the basics in a hotel. One is to have a bed in the room, another is to be able to shade the room from natural light in order to sleep... Especially in a part of the world where day light shows at 4am. We booked your hotel to rest with our family after a long flight, and before another one. We were in bed at around 12.30am with the kids (as we had just landed). At 4am we were awake due to the light. Imagine how it made us feel. How would you feel? Just try to put yourself in our shoes before coming with the usual complaint letter response. No great service, amount of kindness, or attention to design matter in a hotel if the hotel does not allow you to sleep. Change room? When is 4am? Ridiculous... When seeing the duty manager the next day, she tells me that now it is written in my profile not to give me this room as I want a dark room. Who are we kidding? Do you want to mark in my profile that I want a room with a bed as well??? Then she told me that it was the first time such complaint was made... What a great answer! Are you telling me that your rooms do not get slept in by your management / staff in order to detect such massive issues? It is such a shame because the staff was super kind, they put us in a bigger room as we had children, the hotel is beautiful... But the General Manager is failing at providing the primary functionality of a "hotel room" - Being able to sleep. How can a General Manager even allow that a room to be bright at 4am??? It is just beyond me. I paid you for a hotel room, and you failed your part of the contract. That obviously had an impact beyond the hotel room itself, as our Moscow visiting day was affected: children were not as rested as they should have been, nor were we.

AccorHotels certified review
Andrew F. Solo - 08/08/2017
« Excellent hotel with wonderful caring staff »

Thank you for your welcome, care and excellent service in a great hotel.

AccorHotels certified review
Dr. B. A. Families - 05/08/2017
« Great staff, wonderful location, good room, bad air conditioning »

Stayed for 3 nights with my teenager son. The location right next to a metro station and stones throw to Old Arbat is fantastic. Rooms are small but not bad. Just could not get the hang of air conditioning in the room. We set the temperature at 5 C and still the room was hot. The AC technician came promptly and showed us the temperature at the AC grill and told us that everything was fine. They need to get it sorted.

AccorHotels certified review
Londontraveller Business - 01/08/2017
« Very good.  »

Perfect stay. I had a privilege room and was left completely satisfied. If anything at all to mention here it is that privilege rooms are on 3rd and 4th floors as I was told by a receptionist (and I was given one on the 3rd floor), but I prefer higher floors and requested one at the time of booking. Recommended for business or family travel.

AccorHotels certified review
James Solo - 30/07/2017
« Great!! »

Easy, comfortable, great service

AccorHotels certified review
Olga P. Couples - 27/07/2017
« Extremely happy »

We stayed at Mercure Arbat for the 2nd time this year on 21-24 July ... and that was the most right choice to do! The overall experience from the check-in, room quality, assistance from the staff during the stay, check-out and assistance with the personal injury upon check-out convinced us that the hotel will become our constant hub in Moscow. Special thank you to the whole reception team on the dates of our stay & to Ekaterina in particular (on duty on 24 Jul).

AccorHotels certified review
Sathya B. Friends - 26/07/2017
« Fantastic Hotel »

Staying here made our holiday in Moscow super easy and comfortable. In a convenient location, Spotlessly clean and staff were all very friendly, courteous, helpful and professional.

AccorHotels certified review
Hanna Business - 25/07/2017
« Good Choice »

Excellent position in the city center, few meters from subway, pedestrian area at walking distance

AccorHotels certified review
Jenny Friends - 25/07/2017
« Extremely pleasant, clean, efficient, comfortable hotel »

The hotel met all my needs. It was luxurious, value for money, friendly, clean,efficient, quiet, good cuisine, well positioned and next to good transport links.

AccorHotels certified review
Svetlana Couples - 25/07/2017
« Great stay in the heart of Moscow »

The location is great - Arbat is a charming street and there is a walking distance to the majority of attractions. The room was beautifully decorated. We were very pleased to get a personal greeting from the hotel management on my boyfriend's birthday - we got a card, a bottle of champaigne and fruit - lovely presents, which made our stay even more special. Thank you very much for our wonderful stay at your hotel!

AccorHotels certified review
Elena Solo - 21/07/2017
« Quiet hotel in the center of Moscow »

Good experience, good location, I always stay there when in Moscow.

AccorHotels certified review
Julie G. Friends - 20/07/2017
« Great hotel and excellent location »

Really enjoyed the hotel . Staff excellent. Very clean

AccorHotels certified review
Mehran M. Couples - 18/07/2017
« great hospitality, great room and wonderful location »

the hotel is located near a metro station makes it easy to get to any place in Moscow. it is near Arbat Street which is a famous street for shopping and walking in Evening. The Staff are great, friendly and knowledgeable about the sightseeing and answer all your question 24 hours a day. and I mean 24 hours a day. the room is super clean and beautifully designed. what else we need. it has all.

AccorHotels certified review
Ana M. Friends - 18/07/2017
« Great!!! »

Excellent services

AccorHotels certified review
Anonymous Families - 16/07/2017

Excellent, very friendly, helpful staff

AccorHotels certified review
Gerald М. Solo - 16/07/2017
« Gerald Mikkelson »

Once again, it was excellent from beginning to end. I will stay here again the next time I come to Moscow.

AccorHotels certified review
Gina Solo - 10/07/2017
« Convenient location, excellent service standard. »

Check in was easy and quick. I'd arrived early in the morning after travelling more than 24 hours so I was extremely grateful for the early check-in to allow me to shower and change my clothes before i set off sightseeing in Moscow. Check out was fast and the agent was kind and friendly. I greatly appreciated her kind words of farewell. Room was very nice and clean. Hallway was scented nicely. My experience overall was superb. Great work!

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 6900.00 RUB Non member rate
From 6210.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.4 km ibis Moscow Kievskaya
ibis Moscow Kievskaya Hotel
From
From 3391.50 RUB Non member rate
From 3391.50 RUB Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Novotel Moscow Kievskaya
Novotel Moscow Kievskaya Hotel
From
From 4900.00 RUB Non member rate
From 4410.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km Adagio Moscow Kievskaya
Adagio Moscow Kievskaya
From
From 4500.00 RUB Non member rate
From 4050.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.9 km Novotel Moscow City
Novotel Moscow City Hotel
From
From 6900.00 RUB Non member rate
From 6210.00 RUB Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MOSCOW
See rates