Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,713 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,765 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,713 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Susanna H. Business - 21/09/2018 AccorHotels certified review
« Very comfortable and welcoming! »

- Smooth and friendly service - Comfortable and relaxing room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Dmitry A. Business - 20/09/2018 AccorHotels certified review
« Great overall »

Great service, location, value. This is my 3rd or 4th time at this hotel. My only issue is that with all of the free space in the bathroom there is nearly not enough space to leave personal toiletries. Def need a change. I think it is just that room as I don’t remember the same issue in the past. Room is 403. Otherwise, I really don’t have any other but very good words to say about this hotel. Even the gym room is equipped sufficiently enough to keep up with exercising.

Anonymous Couples - 19/09/2018 AccorHotels certified review
« Continues to be my favourite hotel in Moscow »

Check in was personal (you knew my name when I walked in the door!), quick, and although I didn't get an upgrade for being gold the room was a good one. The bed and pillows were comfortable (please let the Mercure near Paveletskaya know who your vendor is) and I got a great night's rest. On this trip we had some admin to do - and the front desk was amazingly helpful on the day of the 13th September, providing scissors and printing a document for us that wouldn't format correctly on the house Mac. I enjoyed staying at your hotel as I always do... and look forward to October when I bring my entire family to stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel again. Our guests’ positive feedback is the best compliment for us, but we especially appreciate opinion of those who choose our hotel again and again. Unfortunately, we were not able to provide you with an upgrade due to the fact the hotel was fully occupied, but we did our best to find the most comfortable Privilege room for you - and we are so glad to hear that you enjoyed your stay with us. We’ll do our best to keep providing the highest level of service and meeting your expectations! Our team looks forward to welcoming you and your family in October! Warmest regards, Alexandra Abdulova Front Office Manager

Average G. Business - 18/09/2018 AccorHotels certified review
« Easy »

On line check-in and check-out was smooth and rapid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued g., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are very glad to read that you highly valued our service. Positive feedbacks from our guests is the greatest reward for us. At Mercure we strive to provide the highest level of service to each of our guests. So if you have any comments regarding points you were not quite satisfied with, we would be very grateful if you send them to H7… Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Robert A. T. L. Business - 17/09/2018 AccorHotels certified review

We felt welcome by the staff and enjoyed the meals we ate in the restaurant. Our room was very clean when we arrived and was maintained well each day. The last evening we were pleasantly surprised a bottle of champagne and fruit were left in our room for my husband’s birthday! Thank you so much for making our stay enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. L., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are happy to know that the hotel met your expectations. We are very glad to hear that you were so pleasantly surprised with our small compliment regarding Mr. L.'s Birthday. At Mercure we strive to provide the highest level of service to each of our guests, and we see that there still is a space for us to improve. Please don't hesitate to share with me your comments regarding points you were not quite satisfied with, via h7… Indeed, all of them will be taken into account! Thank you in advance. We look forward to welcoming you back! Warmest regards, Alexandra Abdulova Front Office Manager

Fabian S. Business - 17/09/2018 AccorHotels certified review
« Great experience »

it was a very good experience, the foot at the hotel was great, the room was very comfortable. and the location of the hotel is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S. Avellaneda, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

James M. Friends - 17/09/2018 AccorHotels certified review
« Warm and friendly welcome »

I have stayed in Moscow in a number of hotels, and decided to stay on a stop over to Samara at the Mercure. However my travel colleague arrived earlier than I did as I was delayed from Hong Kong, the reception staff were confused at the names on the reservation, though it was swiftly fixed and I arrived 4 hrs later. Clean and comfortable room, very impressed with the following service I received and the late check out I received the following day. One of the best Mercure's I've stayed at in a very long time! Bal'shoye spasiba!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for choosing Mercure Arbat hotel for your short stay in Moscow and for your warm feedback. It is such a pleasure for us to have received your positive and sincere comments. We are happy to hear that you highly appreciated the level of service performed by our team, and, indeed - we keep doing our best to make every guest feel welcome and we are glad to know we succeed. Thank you for your review once again. We look forward to welcoming you back! Мы всегда рады Вам! Best regards, Alexandra Abdulova Front Office Manager

Anonymous Couples - 10/09/2018 AccorHotels certified review
« Overall okay »

The room is good enough But I am a little disappointed that there is no welcome drink / Birthday greeting for my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for choosing Mercure Arbat Moscow hotel and for your loyalty to AccorHotels. We are very grateful that you took the time to share your opinion with us and glad to hear that you enjoyed your stay. Please accept our most sincere congratulations on your Birthday. I would like to ensure you that we are always happy to surprise our guests with small compliments from the hotel on their Birthday. Unfortunately, you only stayed with us for one night, and since it was your first stay at Mercure Arbat, we had not been aware of your date of birth, which did not give us a chance to prepare a compliment in advance. Considering your late arrival, unfortunately, it was too late when we finally realized it was your Birthday, and we decided not to disturb you with our Congratulations. I am very sorry to hear how disappointed you were, and if only had we a chance, we would not have missed it to make you stay with us more pleasant and memorable! Regarding the welcome drink I’d like to mention, that soft benefits according to your level of Accor Plus card are only provided to the members travelling within Asia and Pacific region. Please accept our most sincere apologies that due to series of fortuities the hotel did not quite meet your expectations. I would kindly ask you to contact me directly via h7… when making your next reservation at Mercure Arbat – and I will be glad to find the best available room of the category chosen and a compliment from our team. Thank you for your feedback once again. We hope to welcome you back soon! Best regards, Alexandra Abdulova Front Office Manager

Frederick A. Couples - 07/09/2018 AccorHotels certified review
« Great relaxation »

The staff went out of their way to make our stay wonderful. Finally they understood my wife’s favourite room and after that everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We are extremely grateful to you for choosing Mercure Arbat again, for staying with us for these 9 days and for taking the time to share your opinion. At Mercure we strive to make every guest feel welcome and create a memorable experience. This is why we are so glad to hear that you enjoyed the time spent with us. If there are any comments regarding how we could make your stays even more comfortable, please do not hesitate to send them to h7… We look forward to welcoming you back at Mercure Arbat Moscow hotel! Cordially, Alexandra Abdulova Front Office Manager

Jelena Families - 01/09/2018 AccorHotels certified review

Everything was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jelena, Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel again. Our guests’ positive feedbacks is the best compliment for us, but we especially appreciate opinion of those who choose our hotel again and again. We’ll do our best to keep providing the highest level of service and meeting your expectations! We’re always happy to welcome you at Mercure Arbat! Warmest regards, Alexandra Abdulova Front Office Manager

Pattareeya R. Families - 31/08/2018 AccorHotels certified review
« Great location, value for money, convenient, nice staff and will recommend to others. »

The location is perfect, near metro (Smolenskaya station; The dark blue line) , 2 minutes walk to Arbat street and 24 hour grocery store around the corner. The hotel staff are fluent in English, kind and nice. Room is clean, spacious, modern and value for money. I highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pattareeya, Thank you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion. We’re happy to have received such a positive feedback, and very grateful that in your review you mentioned the location of the hotel and the area around, the cleanliness and spaciousness of the room as well as value for money and the level of service performed by our staff. Our guests’ feedback is highly appreciated by all of us, and it’s a pleasure for our team to know that the hotel met your expectations. Thank you once again. We look forward to welcoming you back at Mercure Arbat! Best regards, Alexandra Abdulova Front Office Manager

Rakesh G. Couples - 23/08/2018 AccorHotels certified review
« Very hospitable staff and great rooms »

Had a great stay. Was upgraded as promised when I booked the room. Staff was friendly and always helpful. A special mention of Ekaterina who was excellent. Some of the staff had problem with English language and that may be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G.! Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel again. Our guests’ positive feedback is the best compliment for us, and we are delighted to know that you highly evaluated the level of service performed by our team mentioning Ekaterina in particular. Your comments will be shared with the whole team, and we will do our best to keep providing the highest level of service and meeting your expectations! We’re always happy to welcome you at Mercure Arbat! Warmest regards, Alexandra Abdulova Front Office Manager

Chitsanuphong C. Friends - 16/08/2018 AccorHotels certified review
« Great! »

Don’t know how to explain in the word. If I come to visit Moscow again, I will be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chitsanuphong, Thank you for choosing Mercure Arbat Moscow hotel. I am extremely glad to have received your warm feedback. We are delighted to hear that your experience of staying with us has become such a pleasant and memorable to you. Indeed it is highly appreciated by all of us. We will be happy to welcome you back! Best regards, Alexandra Abdulova Front Office Manager

Liron Couples - 12/08/2018 AccorHotels certified review
« Great value for money »

Beautiful hotel, great location, lovely service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liron, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Jane G. Couples - 07/08/2018 AccorHotels certified review
« Clean, well situated hotel with helpful staff »

The hotel is in a great position right next to the metro station and walking distance to cafés and restaurants. The staff are very helpful and speak English. The room was spacious and clean with a large bathroom and great shower. (No face cloths or body lotion.) A perfect place to spend our 4 days in Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G.! Thank you for choosing Mercure Arbat hotel for your stay in Moscow. We are happy to have received such a positive detailed feedback from you and to know that the hotel completely met you expectations. Please do not hesitate to contact our Duty Manager if you have any questions or request during your stay, and we will be glad to do anything to make your stay with us as comfortable as possible - e.g., provide you with all the additional bathroom amenities! Thank you for your warm words once again. We hope to welcome you back one day! Best regards, Alexandra Abdulova Front Office Manager

Elena Couples - 07/08/2018 AccorHotels certified review
« Human-size quiet hotel in the center of Moscow »

We always stay in this hotel when we go to Moscow: it is centrally located in the old Arbat area, close to the metro. The staff is nice and food in the restaurant is excellent. Breakfast is worth taking. Very easy communicating with. Not too busy or overcrowded due to its boutique size and arrangements. Lots of nice restaurants and shops around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena! Thank you very much for taking the time to complete the questionnaire and for choosing Mercure Arbat Moscow hotel again. Our guests’ positive feedback is the best compliment for us, but we especially appreciate opinion of those who choose our hotel again and again. We are extremely grateful to you for your loyalty and for your warm words and always pleased to welcome you. We’ll do our best to keep providing the highest level of service and meeting your expectations! Warmest regards, Alexandra Abdulova Front Office Manager

David B. Solo - 06/08/2018 AccorHotels certified review
« Quality, location, value »

Like a boutique hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back! Warmest regards, Alexandra Abdulova Front Office Manager

A J. W. Families - 05/08/2018 AccorHotels certified review

Lovely hotel. Really great rooms and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A J W., Thank you very much for taking the time to complete our questionnaire. We are very pleased to hear that you were satisfied with our rooms and breakfast. Please accept our sincere apologies that the level of service did not completely meet your expectations. We are very sorry to hear that you could not feel helpfulness of our staff. We are always extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Js Friends - 31/07/2018 AccorHotels certified review
« Amazing Hotel »

Everything about our stay was outstanding. However, if I were to pick one factor that exceeded everything, it would be the service. It was responsive, caring, and correct. We look forward to our next stay at this amazing hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.! On behalf of our team please let me thank you for choosing Mercure Arbat Moscow hotel. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will be happy to welcome you at Mercure Arbat Moscow hotel again! Warmest regards, Alexandra Abdulova Front Office Manager

Naresh R. Friends - 29/07/2018 AccorHotels certified review
« Great ! will return to they same hotel »

We where very satisfied . Staff members where always corporative and made our stay a pleasurable one. Also the hotel was in a good condition and fairly well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naresh R., Thank you very much for taking the time to complete our questionnaire and for your exciting feedback about your recent stay at our hotel. We are delighted to read how highly you valued the service provided by our staff and we are very pleased to hear that you were satisfied with our location. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

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