Hotel - Mercure Arbat Moscow
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Mercure Arbat Moscow

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4.5/5 1,623 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All bedrooms are non-smoking and have free WiFi access, 24-hour room service, hair dryer, safe box, LCD TV with international channels, Pay TV, complimentary toiletries, tea and coffee making facilities, laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 3,351 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,623 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Lafe Business - 12/02/2018
« Warm welcome in winter. »

The room was very comfortable. The hotel staff was very friendly and welcoming. The service the hotel staff provided was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lafe! Thank you for such a wonderful feedback you shared with us. We highly appreciate it that you chose Mercure Arbat hotel for a long stay in Moscow. We're delighted to have read your wonderful review and absolutely happy to know that the level of service performed by our team completely met your expectations. It will be a great pleasure for all of us to welcome you back at Mercure Arbat! Warmest regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Vladimir Business - 09/02/2018
« Pleasant stay »

Very good location, good facility, food, friendly staff, price/quality is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir! Thank you for choosing Mercure Arbat Moscow hotel again. We are very glad to hear that we keep meeting your expectations. If you have any comments regarding how we could make your stays with us even more perfect, please contact us via h7…, and we'll take all of your remarks into consideration! Thank you for the feedback once again. We hope to welcome you back soon at Mercure Arbat Moscow hotel! Yours sincerely, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Guillaume Couples - 08/02/2018
« Romantic stay in Moscow »

Very nice stay. Congratulations to the staff (Katya and Irina) who were very helpful and nice with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guillaume! Thank you for choosing Mercure Arbat Moscow hotel again and again for your stays in Moscow. We are very grateful to you for your loyalty. We are very pleased to have received such a positive review and happy to know that we succeeded in making your romantic trip to Moscow a very warm and satisfying one. Compliments from our guests, especially from our frequent ones and especially those that mention the level of service performed by our team, are always highly appreciated by all of us! We look forward to your next stay at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

TripAdvisor review
Couples - 08/02/2018
« Romantic stay in Moscow »

Very good hotel. Staff very friendly and professional. Rooms nice and clean. Breakfast good with wode range of products. Location of the hotel very ideal because just close to Smolenskaya subway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to place your exciting review of our hotel. We are very happy that you enjoyed room’s cleanness, our marvelous location, plentiful breakfast and professional customer service. Your kind words are very much appreciated by us all and we hope to have the pleasure of welcoming you back again for many more special occasions in the future to make them memorable ones. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

AccorHotels certified review
Karim C. Business - 03/02/2018
« A delightful experience. One of Moscow's secret gems. Great staff; Immaulate cleaniness; Very Nice Rooms. »

Every time I return to your hotel, I am impressed by the kindness and professionalism of your staff, by the cleaniness of your rooms and by the attention to detail. I will continue visiting your hotel and look forward to recommending it to my friends and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karim! We are very grateful to you for your loyalty to Mercure Arbat Moscow hotel and for your warm words. It is always a great pleasure for our team to welcome you, and we are happy to know that we keep meeting your expectations. Thank you for mentioning the cleanliness of the hotel and the level of service performed; we're delighted that you called our hotel one of Moscow's secret gems. Your compliments are highly appreciated by all of us. We look forward to welcoming you back at Mercure Arbat! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Wb Solo - 28/01/2018
« Toll »

Bester Service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. We look forward to welcoming you back. Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

AccorHotels certified review
Gerald M. Business - 27/01/2018
« Splendid! »

Quite simply, Mercure Arbat is my home away from home in Moscow. And all those wonderful people who work there are my children--Aikhan, Artur, Sasha (Aleksandra), Sasha (Aleksandr), Tanya, Alla, Natalya, Anastasiya, Ekaterina, Irina, gornichnaya moya (5th & 6th floor, from Kirgizstan, vysshee obrazovanie in economics), Ilya and others. Everyone Is talented, bright-eyed, respectful, young, hard-working, clever, intelligent, trust-worthy, and efficient. It's a pleasure to know them, converse with them, consult and commiserate with them, and laugh, dance, and sing with them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.! We are very pleased to have received such a wonderful feedback from you. Thank you for your loyalty to Mercure Arbat hotel and for being so attentive to every member of our team. It is, indeed, highly appreciated by all of us. We sincerely hope that you know how happy we become every time we see you and what a pleasure for us it is to have these small talks and deep conversations with you! The whole team hopes to welcome you back soon and please do not forget to take some of your interesting stories with you! Warmest regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
N Business - 26/01/2018
« very close to metro station »

Good and friendly receptionist, good room, and a good cafe. I would like to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! It's such a pleasure for us to receive your positive feedback. We are grateful for choosing Mercure Arbat hotel and glad to know that we met you expectations. Your intention to come back is a great compliment for us, and we'll be happy to welcome you again! Cordially, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Darren C. Business - 24/01/2018
« Best team in Accor Group »

Why can’t all hotels be as friendly, welcoming and comfortable as Mercure Arbat? I travel a lot for business and usually stay in hotels over 200 nights every year. Many are in Accor Group properties and I am a Platinum card holder. The team at Mercure Arbat lead by General Manager, Irine Nacharova are a credit to the Accor Group and a shining example of excellence. This is the only hotel I look forward to visiting. Keep up the great work, it is very highly appreciated. Special credit to Grant, Katerina and Alexandra and all front office staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Chambers! Your loyalty to our hotel is, indeed, highly appreciated by every member of our team. We wish we could make up a little welcome party every time you visit us as we are always so sincerely happy to see you at Mercure Arbat hotel. We are absolutely delighted with such a warm feebback you provide us with, and we promise to do our best to always meet and exceed your expectations! We are looking forward to seeing you soon! With love, Mercure Arbat Moscow team

AccorHotels certified review
Vincent K. Friends - 20/01/2018
« Good Hotel »

Comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent, We are delighted to read that only positive thoughts left after your stay at Mercure Arbat Hotel. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We do hope to see you again at Mercure Arbat Moscow Hotel. Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

AccorHotels certified review
Nikki Business - 18/01/2018
« Amazing! »

Mercure Arbat Moscow was fantastic! The staff were very friendly and accommodating, and communicated very well in English. The room was comfortable and clean. The breakfast was great, with a good blend of local and international choices. The on site restaurant was also excellent!! I wish I ate more food!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikki! We very much appreciate your comments regarding your stay at Mercure Arbat Moscow hotel. It's a pleasure for us to receive such a wonderful review, and we are delighted to hear how much you evaluated the level of service performed by our team and the quality of our restaurant! Thank you for such a positive feedback once again. We'll be very glad to welcome you back at Mercure Arbat! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Rda Couples - 16/01/2018
« Wonderful Hotel »

Absolutely first class hotel at dream pricing - clean, quiet, updated and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! It was a pleasure for us to welcome you at Mercure Arbat, and we're delighted to hear that the hotel completely met your expectations. Positive feedback from our guests is extremely appreciated by all of us and we are very glad that you mentioned our team's work in your review. Thank you so much. We hope to see you again one day at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

TripAdvisor review
Couples - 13/01/2018
« A star hotel close to Moscow Centre »

This is my second visit to the Mercure Arbat. Old Arbat Street is a tourist attraction by itself and the Mercure is the perfect place to have as a base. The rooms are excellent, the hotel is peaceful and very well appointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frederick! Thank you very much for your feedback regarding your recent stay at Mercure Arbat Moscow hotel! It is so nice to know you liked our location and found our hotel well-maintained and clean, as we were happy to have satisfied your demands and met your expectations. We will be happy to welcome you back at Mercure Arbat Moscow Hotel in the future! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

AccorHotels certified review
Andre G. N. V. Couples - 12/01/2018
« Second Xmas in Moscow »

Unfortunately my review will not be that helpful. There is absolutely nothing to improve in the hotel, as everything is perfect. Probably my best stay in a Mercure throughout the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nicoluzzi V.! We are so grateful to you for choosing Mercure Arbat hotel and absolutely happy to have received a very warm feedback from you. Such wonderful comments are very helpful and extremely important to us as we strive to provide the highest level of service to every guest - and it's a truly great pleasure to know that we succeed! Your compliments will be shared with the whole team - and will, for sure, encourage all of us to do excellent work every day! We appreciate your loyalty. Calling us probably the best Mercure throughout the world is the sweetest praise for us! Our team looks forward to welcoming you back one day and we promise to do our best to meet and exceed your expectations again! Cordially, Alexandra Abvdulova Front Office Manager

AccorHotels certified review
Louise C. Solo - 11/01/2018
« Location , luxury and loved it »

Enjoyed the professional and friendly service this Australian received. Nothing any trouble, great room, breakfast and location to Old Arbat that had so much to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C.! Thank you so much for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion. It's such a pleasure to hear that you truly enjoyed your stay at the hotel and the level of service performed by our team. Positive feedback from our guest is extremely important to us. Thank you once again. We look forward to welcoming you back at Mercure Arbat! Warmesr regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Sebastian S. Couples - 10/01/2018
« Very friendly service »

The service was very good and the location of the hotel is simply amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.! We would like to thank you for choosing Mercure Arbat Moscow hotel again. We highly evaluate your loyalty and we're glad to hear that we keep meeting your expectations! Thank you so much for giving such an appreciation to our team's work. It's always a pleasure for us to welcome you! Best regards, Alexandra Abdulova Front Office Manager

TripAdvisor review
anastasiasP764TY Couples - 10/01/2018
« Perfect as Always! »

Actually, I thought that my expectations are already on top, based on the last stays in this lovely hotel, and there is nothing that can surprise me and increase the level of my satisfaction to the professionalism of the team at Mercure Arbat Moscow. However, they succeed to surprise me more and more from time to time. I've already mentioned in one of the previous surveys that the managers from other Mercure hotels worldwide, should come to see and to learn what is the "Extra class" Mercure hotel and what is the level they can take as an example. Special words regarding the loyalty, custom-made service, customer oriented support and the highest professionalism of the team to the Front Office Manager Alexandra Abdulova. Each my request is taken care of sooo professional and personally warm at the same time, that I really feel home there. For me, my Moscow -- it is Mercure Arbat! And this is definitely the number ONE hotel for me in Accor Hotels Net. Thank you again for everything!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anastasia! Let me thank you for sharing such a glowing feedback regarding your stay at Mercure Arbat Moscow hotel! It’s really a great pleasure to know that you always choose our hotel when you visit Moscow! We are doing our best to deliver great service at all times and we will continue to work hard to make it better. We are so glad that you found our staff to be professional. It is the best motivation for us in our work. We certainly enjoyed having you as our guest of our hotel and forward to welcoming you back! Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

AccorHotels certified review
Anonymous Couples - 06/01/2018
« Great hotel in general »

Nothing to say except the rooms should be renovated, real old school one! But good bed, pillows, and the Staff is very gentle (I insist, all of your staff was great! Thanks! Recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S.! We are very grateful to you for choosing our hotel and for taking the time to complete our questionnaire. We are happy to hear that you highly appreciated the level of service performed by our staff, and I will, for sure, share your feedback with the whole Mercure Arbat team. Our guests' opinion is extremely important to us helping us to improve the areas where improvement must be brought, and this is why I will kindly ask you to share with me some more detailed information regarding the renovation points. Thank you for your review once again. We look forward to your comments and to welcoming you back at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Habib Business - 02/01/2018
« номер был уютном »

very good location close to Arbat and friendly atmosphere and comfortable rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R.! Thank you for choosing Mercure Arbat hotel. We are glad to have received the positive feedback following your recent stay with us. If you have any comments regarding the points you were not quite satisfied with, please contact us via h7… We will appreciate your remarks a lot and take them into consideration. Mercure Arbat Moscow team wishes you a Happy New Year! Best regards, Alexandra Abdulova Front Office Manager

AccorHotels certified review
Nonna A. Families - 01/01/2018
« Very cozy,clean,professional staff, great location!!!!! »

Very friendly atmosphere, professional staff, great bar, location-super. Wish list- more bath towels, would be great to add washcloth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A.! We were extremely delighted to have received such a positive feedback. It is so pleasant that you were not only satisfied with our location, but also gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! If you have any additional requests during you stay with us, please call our Duty Manager (dial 2424) any time, and we'll be glad to do everything to make your stay with us a very comfortable one! Thank you for your feedback once again. Our team wishes you a Merry Christmas and a Happy New year! We will be extremely happy to welcome you at Mercure Arbat Moscow hotel! Cordially, Alexandra Abdulova Front Office Manager

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