Mercure Arbat Moscow 4 stars

TripAdvisor rating 4.5/5 1,784 reviews
Mercure Arbat Moscow
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Room 1

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Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy and quick access to the Expocenter and Crocus expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
russian federation

Tel: +74952250025

Fax: (+7)495/2250083

Contact email

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :   ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Currently, close to our hotel

Moscow: in the footsteps of Doctor Zhivago

From 01/01/2019 to 31/12/2019

At 2.5 km

Moscow City Days, festival

From 07/09/2019 to 08/09/2019

At 3.6 km

The lost Metro of Moscow

From 01/01/2019 to 31/12/2019

At 3.6 km

VMayakovsky Atlas, exhibition

From 12/04/2018 to 30/06/2019

At 3.6 km

Our accommodations

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard non-smoking room with double bed for guests with limited mobility

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Non-smoking Family Suite with king-size bed and sofa bed

  • Max. number of persons: x2
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Non-smoking Deluxe Suite with 1 king-size bed and sofa

  • Max. number of persons: x3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Photo non contractuelle / Strictly non binding

Enjoy cozy atmosphere of the bar with its choice of cocktails and wide selection of tea and coffee. International menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40 m²

  • Maximum capacity: 14 people

Find out more
Mercure Arbat Moscow Meeting Room

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,308 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,784 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.7/5

Michael B. Friends - 18/05/2019 AccorHotels certified review

Very good location. Comfortable rooms. Staff friendly and efficient

Dear Michael, Thank you for your kind feedback relating to your recent stay with us. We were so delighted to hear that you were satisfied with our hotel and its central location which is a definite advantage both for business and leisure tourists. We will be happy to see you at our hotel again and continue doing our best to make your stay even more comfortable and pleasant! Sincerely, Alexandra Abdulova Front Office Manager

Mr

Customer review rating 4.7/5

Klaus K. Families - 17/05/2019 AccorHotels certified review

Very nice stay

Dear Klaus, Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Alexandra Abdulova Front Office Manager

Mercure is a gem at the heart of Moscow

Customer review rating 4.7/5

Kleo17 Business - 13/05/2019 AccorHotels certified review

I loved everything about the stay - the central location of the hotel, the spacious and comfortable room, the friendly and helpful service - and will recommend the hotel to all my friends.

Dear Aneta, Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow Hotel! Indeed, we realize the importance of feeling “like home” for those who travel abroad, and we feel very privileged that we have become a hotel of your choice. It is also so nice to know that you liked our location and service as we are happy to meet all your expectations. We do appreciate your warm feedback and look forward to welcoming you back at Mercure Arbat Moscow hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Top stay at Mercure

TripAdvisor rating 4.5/5

Toko-ekambi Couples - 10/05/2019 TripAdvisor review

I was on personal trip with my girlfriend to celebrate our anniversary in Moscow The hotel was so convienient and offer us a special surprise for this event! We were so surprised and happy I really recommand this hotel for all the hospitality provided during our stay!

Dear Valued Guests! Thank you for posting a positive review of your stay at Mercure Arbat Moscow hotel. First may we wish you both a very Happy Anniversary, and thank you for choosing to celebrate with us. We are very pleased you appreciated a surprise from the hotel. The team at Mercure Arat Moscow all looks forward to welcoming you back for many more celebratory stays to come. Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Another great stay

Customer review rating 4.7/5

Anonymous Couples - 09/05/2019 AccorHotels certified review

I've stayed quite a few times at your hotel, and overall this trip stayed within the high expectations that you've managed to set with my previous stays. The room was very clean, the condition of the rooms/facilities continues to be great, and the staff were very friendly and helpful. We had a minor hiccup with the TV in the bedroom - it didn't work for the entire stay, despite asking for a repair - but the reception staff helped us come to a resolution. Otherwise, a very good stay and of course I'll be back when I am next in Moscow.

Dear John, Thank you for sharing such a wonderful review of your Mercure Arbat Moscow hotel experience! It's a great pleasure that you highlighted our rooms and that the team impressed you with their friendly service. We will be extremely to welcome again and provide another seamless experience. Warmest regards, Alexandra Abdulova Front Office Manager
Customer review rating 4.7/5

Anonymous Couples - 09/05/2019 AccorHotels certified review

I’m really satisfied that I decided to choose Mercure Arbat. Check-in was quick and the room was cosy and tidy room. Staff members at the front desk were always friendly and smiling. Location of the hotel is just perfect close to metro station and Arbat, but on a quiet street.

Dear Eemi, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. We were very pleased to read that you enjoyed your stay and found our service and staff friendly and qualified. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! It is also so nice to know that you liked our location! We are looking forward to welcoming you back at Mercure Arbat Moscow. Cordially, Alexandra Abdulova Front Office Manager

Excellent stay

Customer review rating 4.7/5

Aero Friends - 08/05/2019 AccorHotels certified review

Kate at Front Desk was really helpful and she always greet guests with smile. Hotel Location is ideal, literally 2 min walk from metro. Room was above expectation. Everything is just great except the air conditioning. The room is pretty warm at all times and even we called engineering team to fix it, and i believe they did their best, the room didn’t seem to get any cooler.

Dear Aero! We sincerely grateful to you for choosing Mercure Arbat Moscow hotel and for taking the time to share with us your opinion regarding the last stay! It's a pleasure for us to know that our hotel fully met your expectations. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We will share your review with our staff! We also happy to know that you've enjoyed the room provided and cleaning service. Regarding you comment about air conditioning we would like to inform you that we passed all the information regarding the inconvenience with the A/C system you had to the head of our engineering department and they are already working on it. All our team is looking forward to see next time with us! Best wishes, Alexandra Abdulova Front Office Manager

Perfect Location, Most comfortable bed

Customer review rating 4.7/5

Adam M. Solo - 08/05/2019 AccorHotels certified review

Everything was amazing, staff were very pleasant and helpful, my room was very comfortable and spotless clean, my bed was simply amazing and very important for me. THe location is simply the best - within 100m to Smolenskaya metro and Arbat St. My only disappointment which is probably my own fault is that i booked ahead for my first couple nights at Mercure Arbat on booking.com website and paid from memory $108 per night. After my first 2 nights at Mercure, i went to Saint Petersburg for one week, then were coming back to Moscow for one more week after this. Unfortunately i only checked the internet to book my final week in Moscow a couple days before i was due to leave Saint Petersburg and return to Moscow. It was only then that i discovered the price had gone up to $220 per night which i simply cannot afford. Was the hotel 100% full ? If the price was the same, or even slightly higher i would have stayed again at Mercure Arbat for my final week - but instead i stayed elsewhere. Thank you for the stay, next time i come back i will definitely stay at your hotel, but stick to making sure i book months in advance to get reasonable price. The staff on the front desk should be congratulated for the very friendly nature, assisted me professionally with all inquiries, gave me local knowledge, provided map of moscow / metro system

Dear Adam, Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. Regarding the price I would like to tell that it changes every day depending on the hotel occupancy and the day of the week. It's a pity that you were not able to contact our reservation department directly for the best price and that you didn't stay with us for one more week. Also you are registered in Le Club Accor Hotels program and if you make the booking on the direct channels it gives you the opportunity to have 10% discount for your stay and you can earn points which can be converted into hotels vouchers or airline miles. You can find more detailed information in Le Club part of our website. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Warmest regards, Alexandra Abdulova Front Office Manager

Great hotel - perfect location; friendly stuff; very clean; good ratio price:quality

Customer review rating 4.7/5

Yoana Friends - 08/05/2019 AccorHotels certified review

No complains. Everything was perfect

Dear Yoana! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service performed by our staff. It is a pleasure to know that location, room condition and rate for the room fully met your expectations! Positive review from our guests is the greatest reward for us. All our team will be very happy to welcome you back soon! Best regards, Alexandra Abdulova Front Office Manager

fine stay

Customer review rating 4.7/5

Anonymous Business - 07/05/2019 AccorHotels certified review

I have chosen this hotel for my repeated stays in Moscow four years ago and have always found a good reason not to change this choice.

Dear Mr. S.! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. I would like kindly to ask you to inform our Duty Manager by dialing 111 as soon as possible about all issues and inconveniences if ones happen during your stay that we could eliminate them immediately. We are very grateful for all your remarks and we will do our best to make your future stays much more comfortable! Warmest regards, Alexandra Abdulova Front Office Manager

Perfect location

TripAdvisor rating 4.5/5

Adventure29320898819 Solo travel - 07/05/2019 TripAdvisor review

Mercure Arbat was very nice hotel. My bed was simply amazing, the whole stay was perfect. Arbat street and Smolenskaya metro is literally less than 100 metres away which is why i chose this location. My advise to anyone looking to stay here, always book well in advance to get best price deal. My itinerary was fly into Moscow for 3 days, Sapsan train to St Petersburg for one week, then fast train back to Moscow for one more week. I pre booked Mercure Arbat months ahead and i think i paid $100 per night. Unfortunately, i only looked to book my final week back in Moscow at the Mercure again when i was up in St Petersburg - and the price went up to $220 per night. So i ended up staying at a hostel for $70 a night, shared bathroom / kitchen, disgusting room, and 600 metres away from Smolenskaya / Arbat St.

Dear Valued Guest! Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Professional staff and very nice room

Customer review rating 4.7/5

David Couples - 05/05/2019 AccorHotels certified review

We very much enjoyed every aspect of our stay. One complaint - the room was very hot and we couldn't manage to use the air conditioner to cool it down.

Dear David, Thank you for staying at Mercure Arbat Moscow Hotel and posting your feedback about it. It’s so great to meet our Guests’ expectations, whether it is a comfortable room or the service quality, and we are really happy that you highly valued our efforts! We regret that your impression about our hotel was not only positive. It’s a pity that you didn’t share your remarks with our Duty Manager during your stay. Your comments and suggestions are very important for us and we've already sent the information about the air condition to our technical department. We do wish that we will have the opportunity to see you again soon and look forward to your next stay with us. Alexandra Abdulova Front Office Manager

Totally satisfying experience

Customer review rating 4.7/5

Akira Solo - 05/05/2019 AccorHotels certified review

Very convenient location, only a minute from subway station. By using subway and bus network, easy to reach any part of Moscow city center. The hotel was small but clean, well decorated and maintained, full of comfortable atmosphere. Attentive staffs helped in many occasions. The room was cozy and clean. One thing that needs improvement is the quality of wifi network ( connection reliability and speed).

Dear M. Akira! Thank you very much for choosing Mercure Arbat Moscow hotel over and over again and for taking the time to fill in our questionnaire. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. We also happy that our location was convenient for you and you felt comfortable during your stay! Please accept our sincere apologies for the situation with the wi-fi . We have reported your comments to our IT department and to General Manager in order to increase the speed. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Perfect

Customer review rating 4.7/5

Regina Families - 03/05/2019 AccorHotels certified review

Nice stay

Dear Regina, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. We were very pleased to read that you enjoyed your stay and found our service and staff friendly. It is our goal to make your stay enjoyable and your positive words are the great motivation for us to be better! It is also so nice to know that you liked our location, interior and appreciated our scent that was specially created for Mercure hotels. We are looking forward to welcoming you back at Mercure Arbat Moscow. Cordially, Alexandra Abdulova Front Office Manager

Very good

Customer review rating 4.7/5

Anna A. Business - 03/05/2019 AccorHotels certified review

Comfortable and clean rooms, the restaurant is great, good location, nice smell at the hotel.

Dear Anna, Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Sincerely, Alexandra Abdulova Front Office Manager

Beat All Expectations

Customer review rating 4.7/5

Colin Families - 01/05/2019 AccorHotels certified review

Room was really big, staff were very friendly... Hotel was really close to the metro; we were really really happy with our stay

Dear Colin, Thank you so much for taking the time and posting a positive feedback regarding your recent stay at Mercure Arbat Moscow hotel. It’s so great to meet our Guests’ expectations, whether it is a comfortable room or the service quality, and we are really happy that you highly valued our efforts! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel! Alexandra Abdulova Front Office Manager

A good hotel with pleasant and helpful staff.

Customer review rating 4.7/5

Alan J. Couples - 29/04/2019 AccorHotels certified review

The staff were very pleasant and helpful. The room allocated was clean and the bathroom fine. I thought not being able to take a continental breakfast in the breakfast room was unhelpful. Also having paid 1500 rubles for breakfast to be told that for my wife to have a flavoured tea it would be necessary to pay extra was mean spirited. I was somewhat amused to have a book in the bedroom with the title rules for guests. I have never come across such a book before. These are minor criticisms and do not affect the feeling that it is a good hotel with first class staff.

Dear John Alan J., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and our staff. I am sorry that our service didn’t meet your expectations at all. We would be very grateful to you, if you could share more detailed comments on our email h7… regarding the breakfast situation. We will wait for your comments according this situation because at Mercure Arbat Moscow Hotel we strive to provide the highest quality of service for each of our Guest! We believe that you give a chance to welcome you back at our hotel. Best regards, Alexandra Abdulova Front Office Manager

Very nice hotel and well located in Moscow.

Customer review rating 4.7/5

Patrick Couples - 25/04/2019 AccorHotels certified review

Very clean and quiet. Staff very helpful. One thing to improve is the heat in the sauna (60° max is not warm enough).

Dear Patrick! Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. It’s a pity that you didn’t like our infrared sauna. I would like to bring to your attention that an infrared sauna differs from a traditional sauna. An infrared sauna emits infrared light experienced as radiant hit, which is absorbed by the surface of the skin to a depth of about 4cm. The temperature in an infrared sauna only reaches between 40 and 55 C in order to reduce strain on the heart. An infrared sauna provides great therapy to relieve muscles tension, burn fat, stabilize pressure and it helps to improve circulation and metabolism. Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow
Customer review rating 4.7/5

Natapol Business - 24/04/2019 AccorHotels certified review

perfectly satisfy

Dear Natapol! Thank you very much for taking the time to complete our questionnaire and for your exciting feedback about stay at our hotel. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We will be extremely glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Perfect!

Customer review rating 4.7/5

Anonymous Couples - 23/04/2019 AccorHotels certified review

Thank you for making our first trip to Moscow perfect! We were extremely happy with everything and the surprise we got during our arrival was touching. We will definitely come again!

Dear Valued Guest! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued our hotel. Positive feedbacks from our guests is the greatest reward for us. We’ll be extremely happy to welcome you back at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager
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