Hotel - Mercure Arbat Moscow
Mercure Hotel Mercure Hotel

Mercure Arbat Moscow

4.5/5 1,736 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities.All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

  • 109 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,897 reviews

Our guest reviews for Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,736 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Victor S. Couples - 08/11/2018 AccorHotels certified review
« Easy checkin with friendly helpful staff »

Great location close to metro and mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor S., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service performed by our staff met your expectations and we are very pleased to hear that you were satisfied with our location. Your warm words will be shared with all staff. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Ricardo S. Families - 03/11/2018 AccorHotels certified review
« Awesome stay »

Great stay, superb staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo S., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with your stay. We hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

May Solo - 30/10/2018 AccorHotels certified review

The location is nice and staffs are also helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for choosing Mercure Arbat Moscow hotel. We are grateful to you for taking the time to share with us your opinion. We are very glad that you have spent a good time with us and fully enjoyed with our location. Thank you for noting helpfulness of our staff. We always try to do our best to make our guests feel comfortable! Best wishes, Alexandra Abdulova Front Office Manager

Chris Solo - 29/10/2018 AccorHotels certified review
« Had a very nice stay in your hotel. »

The hotel and staff are very good. Staff are very friendly. The Front Office staff were very patient dealing with a rude guest who didn't understand the concept of taking an authorization on his Credit Card, which was impressive to witness. There is a guy behind the bar making coffee during the breakfast period who was very good at his job, he is very welcoming and has great hospitality skills. Only strange thing is that as the toilet and bathroom were separate in my room, there was no sink to wash your hands in the toilet (WC). This gave me the feeling that the handle of the WC door could not be very hygienic. Housekeeping, however, did seem very thorough and efficient. Overall a very nice stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We were extremely delighted to receive such positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! You mentioned that you didn’t like the room layout. Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. So all rooms are different. But if a guest doesn’t like a room we are always ready to offer another one if there is available. it’s a pity that you didn’t inform our reception about that. We hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Alexandra Abdulova Front Office Manager

Marc Business - 29/10/2018 AccorHotels certified review
« VERY CONVENIENT AND COMFORTABLE »

GOOD HOTEL, QUITE MODERN, GOOD SERVICE, PLEASANT STAFF.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marc, We are grateful to you for choosing Mercure Arbat Moscow hotel! It is a pleasure for us to know that you felt welcome during your stay with us because your comfort is our priority goal! We are also glad that you satisfied with the service provided by our staff. Thank you so much again! We will be happy to welcome you back and make your future stays much more memorable! Best regards, Alexandra Abdulova Front Office Manager

John M. Business - 26/10/2018 AccorHotels certified review
« Very clean hotel in great location »

Good smooth experience. Slight problem at check in with credit card as our booking. Rooms very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Paul M., We were so glad that you have spent your time to complete our questionnaire. We would like to thank you that you have note the cleanness of the room and we are very pleased to hear that you were satisfied with our location. Please accept our sincere apologies for the situation with the credit card which happened upon check in. I will appreciate a lot if you could provide us with more detailed information on the points you were dissatisfied with. You can send your comments to H7… Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Best regards, Alexandra Abdulova Front Office Manager

Anonymous Couples - 26/10/2018 AccorHotels certified review
« Quality and more. »

I am very happy of the hotel service, both in terms of service and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We are grateful to you for choosing Mercure Arbat Moscow Hotel and for sharing with us your warm and positive feedback. It is a real pleasure to know that the hotel fully met your expectations and the work of our staff made you feel welcome during your stay. It's always a great motivation for us to do excellent work every day. Thank you so much again! We will be extremely happy to welcome you back! Best regards, Alexandra Abdulova Front Office Manager

Francisco Solo - 23/10/2018 AccorHotels certified review
« Fantastic! »

I enjoyed very much, and would like to return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francisco, Thank you very much for choosing Mercure Arbat Moscow hotel! We are grateful to you for sharing with us your experience at Mercure Arbat Moscow Hotel. It's a great reward for us to know that you fully enjoyed your stay. We sincerely hope to welcome you back soon! Best wishes, Alexandra Abdulova Front Office Manager

Sebastian Business - 22/10/2018 AccorHotels certified review
« relaxing but disappointing »

You did not upload my stay on my account card because the booking has been done by an agency. it means that next time I will ask to my agency to avoid Mercure chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastiano , Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are very pleased to hear that you feel yourself comfortable staying with us! Regarding your comments about the LeClub AccorHotels points, we would like to note that according to loyalty program terms and conditions LeClub AccorHotels member is able to get points only if booking is made via AccorHotels distribution channels (AccorHotels internet sites, AccorHotels reservation centre, hotels) and traditional travel agencies using a GDS (Global Distribution System) connected automatically to the AccorHotels reservation center. We hope to see you again staying with us! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Damian Business - 13/10/2018 AccorHotels certified review
« Love this place »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Damian, Thank you very much for taking the time to complete our questionnaire and for your warm words about your stay with us. Constructive comments from our guests help us to improve areas where improvement must be brought.We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We hope to see you again soon at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Elena Solo - 12/10/2018 AccorHotels certified review
« Good, as usually »

The 9th time in this hotel, always stay there while in Moscow. Well located, quiet, staff nice and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena, Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Best regards, Alexandra Abdulova Front Office Manager

Deborah Business - 12/10/2018 AccorHotels certified review
« Excellent! »

I already published a lengthy review on Tripadvisor. I loved my stay at Mercure Arbat. I will be very happy to come back the next time I come to Moscow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Filip A. Business - 10/10/2018 AccorHotels certified review
« very satisfying hotel »

very clean, comfortable, modern hotel. Staff is friendly. After check out, I left and did not get my invoice, but after a short phone call, the staff sends it to me via email very quickly, which means customer care works well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Filip A., Thank you for choosing Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are always happy to welcome you at Mercure Arbat Moscow hotel! Bestregards, Alexandra Abdulova Front Office Manager

Jan V. Friends - 09/10/2018 AccorHotels certified review
« Satisfactory »

I was surprised about the two types of rooms I booked. One was about $200 and the other only $100. The $100 room was much larger than the $200 room and I could absolutely not understand that. My friend, then, got another room, which was large. But why did they originally gave her this small room which was clearly inferior to the $100 room. I will never again book an expensive room in your hotel because it's not worth it. The $100 room was actually fine and I have no complaints at all. Jan v.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan v., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. Regarding your comments about the room layout I would like to note that Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. This is why the size and layout of our rooms vary a lot. Also i would like to note that the difference between the standard and privilege room is not just the room size, but also in the privilege room is free of charge mini bar, additional vanity amenities, different type of bathrobes and the size of bed. Looking forward to seeing you at Mercure Arbat Moscow Hotel very soon! Warmest regards, Alexandra Abdulova Front Office Manager

Artur Couples - 07/10/2018 AccorHotels certified review
« nice hotel in the very city center. »

Climatic Interior. very friendly staff. nice and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Artur, We were pleased to read your positive feedback regarding your recent stay with us! It is delightful to hear that you enjoyed our interior design, hotel location, and service provided by our staff. Thank you for your exciting feedback. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Cordially, Alexandra Abdulova Front Office Manager

Shimon S. Friends - 04/10/2018 AccorHotels certified review
« Comfortable and pleasant »

Generally everything was OK. The only thing that was disturbing was the frequently noise of the metro whch was heard clearly in the room (No. 219) .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shimon S., Thank you very much for choosing Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. Please accept our sincere apologies for the situation with underground noise. We are very sorry that during your stay you didn't share this information with us. If you have any questions or requests during your stay, you can contact our Duty Manager by dialing 111, and we'll immediately do everything to eliminate the inconvenience. We hope to welcome you back soon at Mercure Arbat Moscow hotel! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Charles Y. L. Couples - 04/10/2018 AccorHotels certified review
« This is a nice and comfortable hotel with very convenient location. »

I am satisfied in all aspects except that the hotel facilities to me are not enough. I hope the hotel can provide a coffee shop and a restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles Y.T. L., Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We are sorry that the hotel facilities didn’t meet your expectations. Regarding our restaurant or lobby bar we would be very grateful if you could provide us with more detailed information on the aspects which you were not satisfied enough. I will appreciate a lot if you send your comments to H7… Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Cordially, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Charlie Solo - 03/10/2018 AccorHotels certified review
« Great »

Very short stay, (less than 12 hours) but would happily stay again for longer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Charlie! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager

Jacqui Couples - 03/10/2018 AccorHotels certified review
« A great intro to Russia »

The staff were very welcoming & always went out of their way to assist with our Enquiries. We were always greeted with smiles whenever we walked past reception, visited the restaurant or saw housekeeping in the hallway. The room was extremely clean & we were spoilt for choice on the ever-changing breakfast buffet. We couldn’t have chosen a better hotel for our first visit to Moscow!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Jacqui! Thank you for posting such an exciting review of your stay at Mercure Arbat Moscow hotel. We feel very privileged to be a hotel of your choice in Moscow that is a wonderful accolade. We so enjoyed reading your review. We highly appreciate your feedback! We are very much looking forward to welcoming you back at our hotel soon. Warmest regards, Alexandra Abdulova Front Office Manager

Family - 02/10/2018 TripAdvisor review
« Accor Quality again »

Great location close to Arbat Boulevard with lots of restaurants. I suggest all the new russian food chains with traditional meals from soviet times but also georgian style where a kind of pizza filled with cheese is a highlight.Metro Station Smolenskaya is just across the road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest! Thank you for posting such an exciting review of your stay at Mercure Arbat Moscow hotel. We so enjoyed reading your review that you were satisfied with our fantastic location. We highly appreciate your frank feedback! We are very much looking forward to welcoming you back to the hotel soon. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

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