Hotel - ibis Singapore Novena
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Ibis Hotel Hotel

ibis Singapore Novena Hotel

6 Irrawaddy Road 
329543  SINGAPORE
SINGAPORE

1,326 reviews
TripAdvisor Rating Based on 1,326 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • CHANGI AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Laundromat (Paying)
  • Currency exchange

Leisure and activities

  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

The new ibis bedding offers you the ultimate comfort of sleeping experience by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 16 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.1/5 AccorHotels Rating Based on 3,398 reviews

Our guest reviews for ibis Singapore Novena

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,326 reviews
TripAdvisor certified review
Business - 21/07/2017
« Great Improvement »

This trip back to Ibis, noticed a vast improvement from the counter staff especially the staff by the name of WIN as after my complaints, he escorted me to the room to Ensure the air conditioning is in working condition but sadly to say the shower door was a nightmare as the water keep flowing out to the floor and resulted to having to be very careful otherwise accident may happened. Do take if you have senior people with you.

AccorHotels certified review
Dr M. B. Families - 20/07/2017
« Good comfortable stay »

A good hotel in the centre of the city with many facilities such as free international calls, free mobile with internet and shuttle drop n pickups.

AccorHotels certified review
Melissa Families - 20/07/2017
« Clean room, nice staff.  »

Clean small room, nice staff, but noisy doorway so we can barely hear a foot step n people talking clearly from outside, when we are inside our room. 😥😥 12 midnite is the only silent.moment we have 😣😥

AccorHotels certified review
Palle D. Solo - 20/07/2017
« SHAME ... unacceptable experience for a silver member  »

very disappointed with the room , i was in a disable room 208 as a silver member ... the room was so small dirty and definitely not a accord standard level .

AccorHotels certified review
Wsteoh Business - 19/07/2017
« Basic facility can still be improved »

In general, the hotel facility is fine in the budget hotel range. However, the hotel air conditioning system is suck. Should allow guests to control the air conditioning temperature from the room. Every time when there is a power trip, the air conditioning refuse to work though the electric supply has resume. Another area to be be improved is the water system. The water runs out from the tap & shower are extremely low. It takes me about 30 to 45 minutes to compete my shower which I normally finish it in 10 minutes. Above are the two main bad experiences of my stays and it happens on every time I check in a new room.

AccorHotels certified review
Goh L. L. L. Couples - 19/07/2017
« Worst Ibis experience »

So very disappointed with our stay . Checking in took 20 minutes...needing 3 Receptionists to do so. Rooms smell musky. Cleanliness of bathroom is poor..mildew all over...not friendly with no shelf to store toiletries, the shower door has no handle to close the door from inside.so water will run out from the gaps. The door should be installed with towels hanger. The walls in of the bathroom has lots of mildew and the tap,are not cleaned between and are filled with grit.

AccorHotels certified review
James S. Families - 19/07/2017
« J »

Shocking

AccorHotels certified review
Lata N. Families - 19/07/2017
« Never again! »

I had booked 3 rooms and prepaid for all the rooms. 1st attempt at booking the rooms was done by Abigail who said that a confirmation email would be sent & she had to respond to take up the offer. No such email arrived, so Iwent to the hotel & left message for Abigail to call her. Abigail didn't return the call. Finally managed to book the rooms through another one of your staff(I forget her name). On the day of check-in, we were at the hotel by 1.45pm but finally managed to get one room about an hour later with my room given to me close to 5pm, that also after 'pestering' the front desk. And all this while, we were crowding in the foyer (with many other guests, in the same predicament I guess) without even a place to sit and not a single word of apology or anything was forthcoming from your staff. An offer of a drink would have been appreciated. You guys at Ibis Novena really need to get your act together!

AccorHotels certified review
Anonymous Families - 18/07/2017
« The comfort is just right »

The location is easy to access the subway. Room is equipped with necessary facilities and work, .e.g. fridge, WIFI, desk, TV. Room layout and furniture are clear, no unnecessary item clutters the room.

AccorHotels certified review
Darren Solo - 18/07/2017
« Relaxing »

Quite convenient area and comfortable.

AccorHotels certified review
Lily Families - 18/07/2017
« Nice and good staff »

The hotel is comfortable and clean. Staff is helpful and friendly. The breakfast menu is standard and often running out of food.

AccorHotels certified review
Claire G. Business - 17/07/2017
« Nice clean tidy room »

Whilst the room was tidy there was quite a lot of noise in the corridor outside my room by other guests very late at night/early hours of morning.

AccorHotels certified review
Erianto P. Families - 16/07/2017
« Please consider the room booked by olderly people.  »

Please consider the room booked by olderly people. Provide the thing save for them.

AccorHotels certified review
S A. S. R. Business - 16/07/2017
« Good hotel with good hospitality. »

Good experience.

AccorHotels certified review
Aaron C. Business - 15/07/2017
« Not too shabby. »

The hotel staff were very friendly. The pillows in the room was too soft for my liking. Other than that, the room was clean and it was a pleasant stay.

AccorHotels certified review
Erick Couples - 15/07/2017
« Friendly staff »

The staff are really helpfull and very nice

AccorHotels certified review
Jolinar M. D. Families - 15/07/2017
« Unforgettable »

Ibis Novena is the hotel that I could recomend with my friends and relatives when they visit Singapore. The experience is such unforgettable since Day 1. The staff and crew are all hospitable most especially Sheryl the only Filipino staff in the Hotel. She guided us and took care of us for our entire stay in Ibis. I can say that the Ibis Novena is not only an environmental friendly but also a Filipino friendly. The breakfast is such good for the tummy its so delicious and all are nutricious which are very rare for a Hotel Breakfast buffet. And also the hotel service to MRT Novena station and Vice versa is a big help. We save a lot of transportation fee because of this extra free service of the hotel. Such a wonderful stay and a week to remember. Our Singpore tour would not be the best without the Ibis Hotel 🙌. I will put my integrity in recomending Ibis most especially Ibis Novena. Such a 10/10,Five star and a First class experience

AccorHotels certified review
How H. C. Couples - 15/07/2017
« The hotel meet my expectations  »

The hotel reception is friendly and helpful with special mention to the Chinese male staff with glasses. He is very professional and attentive. The shuttle bus driver is good. Breakfast is good and over all a very pleasant stay and will come back again.

AccorHotels certified review
Goh L. H. Couples - 14/07/2017
« Air con was not working the day I checked in. We were sweating in the room 907. It was subsequently fixed by the technician who said that the air con ran out of gas.  »

Also the food provided for the breakfast was mostly finished by 9 am leaving us nothing much of choice of food to eat.

TripAdvisor certified review
Couples - 14/07/2017
« Great stay in nice hotel »

We really enjoyed our time at Ibis. Clean rooms and excellent service etc.The free shuttle to Novena MRT was very useful but would prefer longer hours particularly on weekends which has a decreased service times. The room is small but adequate (we only used it for sleeping anyway!) and the free mobile phone was very handy and a big plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 1rogerw, It is our pleasure to have you stay with us. We are elated to hear that you really enjoyed your time at ibis Singapore Novena and our rooms are clean and we provide excellent service. We are also glad that the free mobile phone has provided you with convenience while staying with us. Thank you very much for your kind words and we hope to see you again at ibis Singapore Novena. Warmest Regards Jessica Uekermann General Manager

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