Hotel - Novotel Jakarta Gajah Mada
Novotel Hotel Novotel Hotel

Novotel Jakarta Gajah Mada Hotel

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4.5/5 1,073 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary and adaptable, the Novotel room is truly a place for living. Perfect for all your needs

  • 230 rooms
  • 18 non-smoking rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,862 reviews

Our guest reviews for Novotel Jakarta Gajah Mada

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,073 reviews
AccorHotels certified review
Y. R. Families - 19/02/2018
« Such a great stay!!! Great Platinum & Gold member acknowledgement »

Superb services beyond expectation! Great staffs, kudos to Ms. Angel for making my family staycation memorable. Thanks for your loyalty acknowledgement. Some improvement space: 1. Basement parking area need tidy up, there are some dangerous blind spot, my car body got serious dent accidentally. 2. Le Bar staffs seems need more attention as the bar act as exec lounge during afternoon tea time, I experience some confusion while using "welcome drink" voucher at near afternoon tea time. maybe the lounge staffs should standby as of 21th floor lounge. 3. some smelly towel, can not reuse for more than one day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.r. Y., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
I M. C. W. Business - 19/02/2018
« great... »

nice place, good services... satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I Made Cipta w., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
F. Families - 19/02/2018
« Nice »

Nice Hotel, The room is clean and great view from the room window

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Lim F., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Anonymous Business - 19/02/2018

Reception friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Farida Leo R., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
James L. M. Y. Business - 18/02/2018
« Very good location and clean hotel. »

I have been staying at this Hotel for several times during my visit as the staffs are very helpful especially Mr. Sudiro who have helped me to find my way around. Thanks for his great help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. James Luk Ming Y., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Anonymous Business - 17/02/2018
« Satisfied »

I stayed in superior room of the hotel. Excellent service , room service are very good, the reception staffs are very polite. Spacious and clean room.overall considering the total experience i would rate as excellent and good value for the price .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Anonymous Business - 17/02/2018

Excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Satish U., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Anonymous Business - 17/02/2018
« Nice »

I stay in novotel for my business trip. Check in was smooth, receptionist staffs were nice and helpful. My room was clean I would recommend this hotel for business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Matius Santoso T., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Travelingsmithy Business - 12/02/2018

Another fabulous suite stay at my go to hotel in Jakarta. Excellent staff from reception, to house keeping to dining & bar. Helmy is my staff member of the stay. Could not do more for us at every breakfast or at the bar. The suites are functionally fabulous & with extra bathrooms & entertainment, comfortable for meetings & appointments. Only downside of the stay was level 22 being closed, with more lift travel required between 17, 1 & 6 where as on previous occasions being accommodated on level 22 (2201 etc) time was used more efficiently morning & night, particularly when the lifts are busy. Maintenance & refurbishment is good, but advice on the Accor website or in communication with the hotel would have been preferable. Level 1 did have some confusion about utilisation etc, say coffee in the middle of the day. Level 22 is also very good for work; quiet etc. Hopefully open again soon. Late checkout was very much appreciated. I will be back soon. Thanks again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Keith S., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Veronica Families - 10/02/2018
« Not too good »

Lobby small, parking lot very small, there isn’t lift or elevator from car park to lobby, only several fitness equipment can use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Veronica Trisna Yusuf, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Bharat Business - 08/02/2018
« Comfortable as expected »

All is good. Breakfast was nice . Internet was going down again and again, rest was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs/Mr. Bharat Dewani, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Edi S. Solo - 08/02/2018
« Great hospitality »

Great hospitality and services. They have adequate facilities and amenities around. Friendly and helpful staffs during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edi Sutrisno, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Steve C. Business - 06/02/2018
« Good location »

Good location to travel since my customers are located nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. H., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Henry Business - 05/02/2018
« Excellent »

Visit the coffee shop, the service is good. Drink n food is good. Connect to the internet, it is really fast and easy to connect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Taufik H. Business - 03/02/2018
« satisfied »

good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taufik H., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Kb Families - 30/01/2018
« KB »

Dissatisfied. Standard service, slum neigborhood, dirty sheet, dirty carpet, smelly air. However very close to downtown, easy to find food and market, near to many transportation point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Berthalina Kartadjaja, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Katarina Couples - 29/01/2018
« Clean, comfy room »

Staff polite and very helpful. Room clean, aomfy and air conditioner is cold. Had a very nice rest there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L. Lily, We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Eddy B. Business - 29/01/2018
« Comfort and Enjoyable Stay. »

Feeling very much like at home. front Desk staff are very helpful and friendly, specially for Mr. Hero and Mr. Dimas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Eddy B., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Hendry S. Business - 28/01/2018
« Clean room, heavenly bed and good brrakfast »

I am glad that my room was upgraded to executive suite, which is really an spacious rooklm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hendry S., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

AccorHotels certified review
Gunawan Couples - 25/01/2018
« Good value »

My parents are pleased with the room in their recent stay. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gunawan C., We very much appreciate your comments regarding your stay at the Novotel Jakarta Gajah Mada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christiaan JONES General Manager

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