ibis Balikpapan Hotel 3 stars

TripAdvisor rating 3.5/5 226 reviews
ibis Balikpapan
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+ 22 Services
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

ibis Balikpapan is strategically located for business and leisure activities with close proximity to the Airport, shopping mall and transportation service. Offers 155 new generated rooms, a Meeting Room, in-house Restaurant and Bar.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Balikpapan

Jl Ery Suparjan No 2
Jl Ery Suparjan No 2
Jl Ery Suparjan No 2
76112
balikpapan
indonesia

Tel: +62542820821

Fax: (+62)542/820888

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AIRPORT SEPINGGAN At 10km / 6 miles - Shuttle free

  • By plane

    SEPINGGAN AIRPORT At 10km / 6 miles - Shuttle paying

GPS :-1.276074, 116.835041

Our accommodations

Ibis Balikpapan has 156 contemporary and comfortable rooms equipped with air-conditioning, a bathroom with a futuristic design, telephone, cable TV and coffee and tea making facilities.

Standard 1 Double Bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard Twin Beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

RENDEZVOUS

Type of cuisine: Regional

The pleasure of good food, à la carte. Mealtimes throughout your stay means the chance to discover the culinary wonders of our ibis restaurants, ready to welcome you 7 days a week, 365 days a year, open from at least 7h00 pm to 10h30 pm every night.

Lunch

10:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Photo non contractuelle / Strictly non binding

Relaxation on the menu. A bit to eat, something to drink... It's the one rendezvous you need for a new take on work and leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 960

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
ibis Balikpapan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,615 reviews

tripadvisor

TripAdvisor Rating 3.5/5

226 reviews

Dr. Ir.

Customer review rating 4.0/5

Djoko D. Business - 22/09/2019 AccorHotels review

Pleasing

Dear Mr. Djoko D., Thank you very much for sharing your good review with us. We were delighted to know that you found our hotel up to your expectations. We are looking forward for your next visit at Ibis Balikpapan. Sincerely, Dewi Ningsih Duty Manager

Okay la

Customer review rating 4.0/5

Jacques K. Solo - 18/09/2019 AccorHotels review

Good enough

Dear Mr. Jacques K., Thank you for taking your time to share your stay experience in Ibis Balikpapan. We are so glad you found our hotel a good place to stay, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih DutyMnager

Great stay

Customer review rating 4.0/5

Mike N. Business - 09/09/2019 AccorHotels review

Clean and comfy hotel

Dear Mr. Michael N., We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback especially regarding our room cleanliness. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Nice budget hotel with friendly and responsive staff

Customer review rating 4.0/5

Felicia Business - 04/09/2019 AccorHotels review

The room value was definitely worth the money. Food was delicious. Try the soto banjar, it's really good. Their breakfast is also worth to try.

Dear Mrs. Felicia T., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Not bad

Customer review rating 4.0/5

Anonymous Business - 02/09/2019 AccorHotels review

Crew hospitality need to improve, more friendly and smile to the guest. Fresh juice need to take out early in the morning for breakfast Need refrigerator in the room Laundry delivery in timely manner

Dear Mr. Brata M., Thank you for taking the time to write a review! Unfortunately, it seems that we did not meet all your expectations, please allow me to express my sincerest apology. We regret to read that the hospitality need to improve and Laundry delivery in timely manner In order avoid similar case in the future, we already e conduct training to the team to ensure consistency and no similar feedback in the future. Your feedback helps us to continuously improve our quality and service towards our valued guests. Thank you once again for your feedback and we do hope that we will have the opportunity to welcome you back in the near future. Best regards, Dewi Ningsih Duty Manager

It was great

Customer review rating 4.0/5

Menara I. Business - 23/08/2019 AccorHotels review

The room was clean, toilet was also clean. There’s no mineral water in the room but the facilities are overall satisfying.

Dear Mrs. Menara I., We very much appreciate your comments regarding your stay at the Ibis Balikpapan. Thank you for loving our room and also bathroom cleanliness. Regarding the government's policy in reducing the use of plastic; we commit to participate by providing water dispenser on every floors so that our valued guest may take their water from it using provide water jug in the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

very clean and humble

Customer review rating 4.0/5

Helena Business - 19/08/2019 AccorHotels review

i think Ibis hotel can be a good alternative if you will stay in hotel, coz this hotel have a good service have a nice room and clean... enjoy for a stay in ibis hotel thanks ibis hotel....

Dear Mrs. H., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

not a special guest

Customer review rating 4.0/5

Yosua A. T. Business - 12/08/2019 AccorHotels review

It was going normally for normal guest, but for me, member of accorplus, it was a poor experience. nothing special even no welcome drink (except a syrup jar in front office), so i don't think more about a greeting card, fruits, or any small detail usually offer to member of accorplus. and the end of my stay i can't enjoy my breakfast because they said in my itinerary, even though i remember to book with breakfast at the time - but maybe i'm wrong, it's okay because at the moment i can't access accorplus web or app. but overall it's no so nice experience

Dear Yosua Ananta T., Thank you for your detailed feedback on your stay with us, and please allow us to apologize for the inconvenience you encountered. We would like to sincere our apologies to you for not given full recognition as our Loyalty Member. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to ibis Balikpapan. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

The front office service was very very bad

Customer review rating 4.0/5

Filbert Business - 24/07/2019 AccorHotels review

I stay for 7 nights, and have a problem with my laundry that was just settled on last 2 days of my stay. All of my laundry (clothes) was being hold, not returned to me just because of a dispute in laundry charge and room rate. As my company has an agreement with Ibis on room rate (usually we use Guarantee Letter) which already included 5 pcs laundry (free, or included), but the message wasn't delivered to the front office or not input into the their system, and they failed to make a internal communication between marketing dept and reception. Problem was settled because our company contact directly to the Ibis Marketing team. The worst treatment is they hold my laundry for several days just for the reason they afraid we won't pay the laundry bill. Second bad experience is, when we want to extend our stay (3 rooms in total), the front office (reception) have no idea wether there is any avaible rooms for us and told us to wait for the Marketing team to come to the office (working hour start at 9.00). But after waiting until 09.15, there is no information and when we ask reception to make a call to the Marketing, they refuse to do so. So, we cancell to extend our stay and move to Aston Group instead. Seems like Accor Group don't need to maintain Accor members to stay in their hotels. Very disappointing.

Dear F., Thank you for taking the time to tell us about your experience at the ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zulfa Roslani Executive Secretary & Marcomm

Best services

Customer review rating 4.0/5

Djoko D. Business - 04/07/2019 AccorHotels review

Good atmosphere, clean

Dear Mr. Djoko D., We thank you for your great review for us. We are glad to see that you had a memorable experience with us. We wish to welcome you back at Ibis Balikpapan in near future. Sincerely, Dewi Ningsih Duty Manager

Overall is good

Customer review rating 4.0/5

Eka B. Business - 30/06/2019 AccorHotels review

The hotel is clean..But maybe give more variation on breakfast menu. And for the admission staff is not customer oriented.sometimes I must wait long for the admission receive the call. Maybe ibis must be give Customer Satisfaction Training for the front liner..Thanks

An average stay in an ordinary hotel.

Customer review rating 4.0/5

Yc. L. Solo - 17/05/2019 AccorHotels review

Room okay, bed OK. Toilet has insets crawling around. Towel smell like not properly dried in sun. Not good.

Dear Yoke Cheow L., Thank you for choosing our hotel and for taking the time to write a review. I am sorry to hear about your experience and I regret that we provided you with bad service and a poor customer experience. We hope that we will have another opportunity to serve you better in the future. Kind regards, Wulan Indah Guest Relation Supervisor

neighbor upstairs was very very noisy

Customer review rating 4.0/5

Suci Business - 05/05/2019 AccorHotels review

overall ok stay. but neighbor above my room was super noisy. chatting laughing moving things around. i couldn't sleep all nite.. breakfast was ok for 3* hotel. free pick up from airport. will i stay in this hotel again ? yes. please handle your noisy customer

Dear FOO S., Thank you very much for sharing your feedback regarding your recent stay. We trying our best to limit any disturbance to our guests and I do apologize if you were inconvenienced during your visit. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Novotel Balikpapan in the near future. Warm regards, Zulfa Roslani Executive Secretary & Marcomm

Nice stay

Customer review rating 4.0/5

Jerry Business - 20/04/2019 AccorHotels review

Small but comforting with a friendly staff

Dear Mapaliey J., Waremest greeting from Ibis Balikpapan Hotel, We very much appreciate your comments regarding your stay at the ibis Balikpapan. Thank you for you are still stay with Accor and stay at Ibis Balikpapan, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yuliusa Faizal Assistant Front Office Manager

one night

Customer review rating 4.0/5

Belly Couples - 18/04/2019 AccorHotels review

We start from the room, overall is good but the towels give a bad smell. The price is quite affordable. During breakfast, this is the important thing that did not disappoint us, so delicious.

Dear Belly L., Thank you for taking the time to tell us about your experience at the ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yulius Faizal Assistant Front Office Manager

Great experience

Customer review rating 4.0/5

Faisal Business - 15/04/2019 AccorHotels review

Room is clean and comfort, staff have a great service, the breakfast menu is good but requires an increase in menu variations. and after staying there are no points entered even though i have registered as members

Dear F., Warmers greeting from Ibis Balikpapan Hotel, We very much appreciate your comments regarding your stay at the ibis Balikpapan. Thank you for still loyalty member Accor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Short biz trip

Customer review rating 4.0/5

Agus J. Business - 12/04/2019 AccorHotels review

It was okay

Dear Agus J., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yulius Faizal Assistant Front Office Manager

Good

Customer review rating 4.0/5

N. S. Business - 05/04/2019 AccorHotels review

Comfortable; meet my expectation as a budget hotel

Dear Mr. S. N., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Hospitality

Customer review rating 4.0/5

Cecep Couples - 05/04/2019 AccorHotels review

Very warm welcome from front office

Dear Mr. Cecep R., We appreciate your time for sharing your experience with us and giving us a good score. We are glad to see that our service met your expectation. We hope next visit, will be as pleasant as the previous one. Warm regards, Dewi Ningsih Duty Manager

Stay in go green hotel

Customer review rating 4.0/5

W. W. Business - 03/04/2019 AccorHotels review

Good experience with this hotel. Mineral water bottle can change by water jar and dispenser. Good staff tp serve me

Dear Mr. W. W., We very much appreciate your comments regarding your stay at the ibis Balikpapan. We have a program to preserve the environment by reducing the use plastic. We are glad that our guest understand about it and take part in this program. May our small efforts bring huge impact to our beloved earth. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager
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