Hotel - ibis Balikpapan
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Balikpapan Hotel

3.5/5 208 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • AIRPORT SEPINGGAN
    • SEPINGGAN AIRPORT (Paying)
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities
    • Billiards/Snooker
    • Darts

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Ibis Balikpapan has 156 contemporary and comfortable rooms equipped with air-conditioning, a bathroom with a futuristic design, telephone, cable TV and coffee and tea making facilities.

  • 155 rooms
  • 52 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,461 reviews

Our guest reviews for ibis Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 208 reviews
B. Business - 10/10/2018 AccorHotels certified review

Clean

Yudhi Families - 09/10/2018 AccorHotels certified review
« Nice hotel »

Good

Steven S. Business - 05/10/2018 AccorHotels certified review
« Bad experience at ibis balikpapan »

The staff is not proffesional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven S., Dear , Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly handled by our team, that is certainly not the type of standard that we want to give. We wish that your unpleasant experience will not deter you from returning to the hotel in future. We will certainly do our best for your next arrival. You will be pleased to know Ibis, AccorHotels’ economy brand with one type room which is Standart room, comfort and service at the best price. The brand innovates constantly to offer its guests even more modernity, comfort and availability. Ibis is recognized across the world for its quality, reliability and commitment to the environment. We hope to see you again in Balikpapan soon, Warm regards, Zulfa Roslani Marketing Communication

Ivan J. Business - 30/09/2018 AccorHotels certified review
« Unmanaged Franchise »

Look, I was also a hotelier and I know all about about Hotel Management. This input SHOULD BE READ AND INSPECTION MUST BE DONE TOWARDS THE HOTEL. It's not just about having money to buy the franchise of Ibis. Here are the list of issues to simplify of what you have to do in the future: FO & Concierge: 1. No concierge standby upon arrival, xray unattended. 2. FOs (By means ALL) not friendly (no greetings or smile), unattentive to offer assistance when I had many luggage. They don't recoginze me as Long Staying guest 3. Didn't put note on my complaints, no follow ups (Phone In room didn't work). F&B: 1. Only 1 woman who wore glasses was friendly. 2. Had to go down IRD at night 'cause phone didn't work. Settled the bill, but the next day they said the food was posted but it was not settled for their internal cause they can't find their Merchant bill (my problem?) So they insisted me to pay again, unfortunate for me I had thrown away the bill I got to prove I paid already. HK: 1. WORST ever, never return my laundry as I noted in the option to be received on the same day at 7 pm (even though I was already in room at that time), Always had to go to FO or called about my laundry. 2. My laundry never came in 1 package, they always miss the other part whether it's the shirt or other things. 3. 25 September 2018 bill was gone, they can't find it and said I can have free of my laundry on that day I put. (It's not about free or not, It's about responsibility, I don't care even if it's free, I care because those staffs have to cover the cost of loss! and who knows that maybe I lost 1 piece of cloth because I can't remember what I put, they didn't give me a copy of Laundry Order List. 4. They didn't clean the floor (I know, I tested them). they didn't refill my amenities, only water bottles and making up the bed. Even they didn't clean the sink. They didn't clean the tissues on the table (you think I put valuable items such as ring inside a crumpled tissue? Use your logic please). They didn't take out the plate I put in front of the room (I knew the staff a couple time go back and forth of my door). Last but not least: 1. I Appreciate the soup station, the kitchen made it nice ( in term of taste) and also the omelette. 2. I appreciate the guy, I don't know, I called concierge to pick up my stuffs at night 27 September 2018. Hope you read this and take actions

Henry J. Business - 28/09/2018 AccorHotels certified review
« How should i say »

I was staying there in room 4011 on Sept 24 - 25th, 2018. The room and service is great but i forget to take my adidas jacket because i was in hurry to catch a flight that night.. I already call call centre that night and call it again in the morning..and the receptionist gave me feedback in the afternoon and say that my jacket is not there... its was weird when im certain that my jacket is left in the room..

Rifai I. Business - 26/09/2018 AccorHotels certified review
« Satisfied »

Nice service, good food, overall service was good

- Friends - 24/09/2018 AccorHotels certified review
« nice breakfast friendly staff »

It was okay, the location is perfect, in the city center. Near the beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivia Z., We thank you very much to share your recent experience at Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to them as we strive to continuously improve the quality of our services. It is really pleasing and motivating for us, to receive such compliment from our valued guests, we are glad to know in overall you were satisfied with every effort that we make here in Ibis Balikpapan. We look forward to welcome you back on your future visit Sincerely, Zulfa Roslani Marketing Communication

Yohanes K. Solo - 23/09/2018 AccorHotels certified review
« Ibis Balikpapan berbenah »

Please see at TripAdvisor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristianto_ Yohanes “Salam hangat dari Novotel Balikpapan” Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Ibis Balikpapan. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat Kami, Zulfa Roslani Marketing Communication

Hairil Business - 17/09/2018 AccorHotels certified review
« very good »

thanks for good service during our stay in ibis balikpapan,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hoiril U., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Rh P. Business - 16/09/2018 AccorHotels certified review
« good stay »

since it was a business trip, I was pretty pleased with the service though there were some features I didnt get, like slippery. Overall it was a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rheno Hendrawan p., We very much appreciate your comments regarding your stay at the ibis Balikpapan. We regret that you experienced things that did not meet your expectations; please let us apologize sincerely. Ibis Hotel is a 3 star hotel with an economical concept with a design that gives guests comfort, if for accommodation you need a refrigerator, you can try our sister hotel Novotel which is located next to the Ibis. At Ibis, we try to provide better service to each guest; therefore, your feedback is very important to us. We are grateful for your willingness to share your concerns with us and we hope that you give us the opportunity to serve you better in the near future. Sincerely, Zulfa Roslani Marketing Communication

Ydi Business - 16/09/2018 AccorHotels certified review
« Expensive, standard »

Comfort but the bed is not clean. Many stain on bed cover. No hot water available on shower, wastafel and hot water dispenser is off. Dissapointed compared with rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoe D., Thank you very much for sharing your feedback regarding your recent stay. Your detail feedback regarding our room conditions were very much appreciated. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Ibis Balikpapan in the near future. Warm regards, Zulfa Roslani

Happy W. Business - 15/09/2018 AccorHotels certified review
« Friendly staffs, good location »

The staffs are friendly, I got warm greetings from them, fruit was served in my room when I checked in as compliment. The bed linen still had some dirty spots, and pillow cover were smelly a little bit. Please improve the laundry services. Also, please always check regularly drainage in shower tub to be cleaned all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. H., Thank you very much for sharing your feedback regarding your recent stay. I’m glad that you appreciated our warm welcome, that we try to keep up to date. Your detail feedback regarding our laundry and room conditions were very much appreciated, you will be pleased to know that we are on process to renovate our rooms. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Ibis Balikpapan in the near future. Warm regards, Zulfa Roslani Marketing Communication

Jaya L. Business - 12/09/2018 AccorHotels certified review
« Good Place and Good Food »

Ibis Hotel Balikpapan this is Good in the service and a menu options for breakfast Thanks

Wsn Families - 22/08/2018 AccorHotels certified review
« Ok »

Rooms was not ready at 2pm, even for reservation which has been made a few weeks earlier. The other services was acceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wahyu Sanyoto N., Thanks for taking the time to share your experiences with us, and please allow us to apologize for the inconvenience you encountered. I fully understand your disappointment and frustation that it might have occurred, I took good notes on your checkin experience and already raise the issue with the department is certainly not of our standard as you can appreciate from our many other positive reviews. I would like to apologize if at any time you were not satisfied. In the other side we are glad to know in overall you were satisfied with every effort that we make here in Ibis Balikpapan. We would like to thank you for choosing to stay at Novotel Balikpapan and we look forward to welcome you back on your future visit. Sincerely, Zulfa Roslani Marketing Communication

Henry R. Business - 21/08/2018 AccorHotels certified review

Good experience but some improvement may be needed to make more comfortable stay in your hotel. Such as needs to recheck that all equipment in the room is fully in working condition, bathroom amenities is equipped as standard and the food taste in breakfast if could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tampubolon H., Thank you for taking the time to tell us about your experience with the Ibis Balikpapan. I am sorry to hear about your experience regarding the room facilities and quality of breakfast. Please be informed immediate action have been done to rectify this issue. Your feedback is very valuable to us as we work to be better each and every day and we would be honored to have you return to our hotel in the future. Warm regards, Dewi Ningsih Duty Manager

Rama Solo - 19/08/2018 AccorHotels certified review
« excited »

good service from check in until time for check out. good serve from house keeping before i left my room to go to outside

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bintang R., We thank you for your time for sharing your experience with other with a good star rating given. We are glad to know that Novotel Balikpapan has become a good hotel for you. We wish to welcome you at Novotel Blaikpapan and providing our best services for you in near future. Sincerely, Dewi Ningsih Duty Manager

Adhi S. Business - 18/08/2018 AccorHotels certified review
« Good service from FO, housekeeping team »

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adhi S., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Pinandito Solo - 14/08/2018 AccorHotels certified review
« Outstanding Service »

The front office staff delivered best service during check in with serving welcome drink, the hotel is located in the center of the town so it was easy to access enjoyable spots in Balikpapan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pinandito D., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Capt K. Business - 03/08/2018 AccorHotels certified review
« just nice for business trip »

fine and relaxing place. lesser facilities should be cheaper it is..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kamarul A., Thank you for your review and for choosing our hotel. Your feedback is very valuable to us as we work to be better each and every day. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Dewi Ningsih Duty Manager

Nugroho S. B. Families - 02/08/2018 AccorHotels certified review
« Reception »

Good personal reception, simple proces, following request at travel agent, good choose room for my familily

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanto B. Nugroho, Thank you very much for the good rating of our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Regards, Dewi Ningsih Duty Manager

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