Hotel - ibis Balikpapan
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Balikpapan Hotel

3.5/5 204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • AIRPORT SEPINGGAN
    • SEPINGGAN AIRPORT (Paying)
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities
    • Billiards/Snooker
    • Darts

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Ibis Balikpapan has 156 contemporary and comfortable rooms equipped with air-conditioning, a bathroom with a futuristic design, telephone, cable TV and coffee and tea making facilities.

  • 155 rooms
  • 52 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,410 reviews

Our guest reviews for ibis Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 204 reviews
Pinandito Solo - 14/08/2018 AccorHotels certified review
« Outstanding Service »

The front office staff delivered best service during check in with serving welcome drink, the hotel is located in the center of the town so it was easy to access enjoyable spots in Balikpapan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pinandito D., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Capt K. Business - 03/08/2018 AccorHotels certified review
« just nice for business trip »

fine and relaxing place. lesser facilities should be cheaper it is..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kamarul A., Thank you for your review and for choosing our hotel. Your feedback is very valuable to us as we work to be better each and every day. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Dewi Ningsih Duty Manager

Nugroho S. B. Families - 02/08/2018 AccorHotels certified review
« Reception »

Good personal reception, simple proces, following request at travel agent, good choose room for my familily

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanto B. Nugroho, Thank you very much for the good rating of our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as pleasant as the previous one. Regards, Dewi Ningsih Duty Manager

Anonymous Business - 29/07/2018 AccorHotels certified review
« standard »

nothing special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sarwono N., Thank you for taking the time to tell us about your experience at the ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Hedhian S. Business - 25/07/2018 AccorHotels certified review
« Mr »

Standar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hedhian S., Thank you for your feedback on your stay with us, and please allow us to apologize for the inconvenience you encountured. I am so sad to hear that the way we welcoming you didn’t meet your expectation. We would like to sincere apologies to you for not given full recognition as our Loyalty Member. I really hope that you will give us a chance to serve you better in near future, we’re waiting for your next visit to Novotel Balikpapan. Sincerely, Zulfa Roslani Marketing Communication

Rifai K. Business - 21/07/2018 AccorHotels certified review
« better experience, improved service after previous survey feedback »

staffs become more helpful, menu improved in term of taste although need to create more variations in menu list. suggestion: for customer who has contract with ibis, it would be nice if guests in ibis are able to order meals from novotel menu lists as these property in balikpapan are neighbors. tv channels are limited and very often quality of pictures are terrible which is not good for eyes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rifai K., We would like to thank you for choosing to stay at Novotel Hotel Balikpapan. We are indebted to you for choosing us to served you and cater to your accommodation needs, we felt very proud and blessed to had these opportunity. Thank you for taking your time sharing your experience with us. We are sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We will inform to our team especially department concerns like Food and beverage and engineering team to improve the quality of our services. We wish another opportunity to welcome you back in near future. Best regards, Dewi Ningsih Duty Manager

H. H. Business - 21/07/2018 AccorHotels certified review
« Good place. »

Good and comfort room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Himawan H., Thank you for your review and for choosing our hotel. I’m H. that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Sincerely, Dewi Ningsih Duty Manager

Anonymous Business - 11/07/2018 AccorHotels certified review

the receptionist is less concerned when checked in Rest table not clean enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/Madam, Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly handle by our team at front area, that is certainly not the type of standart that we want to give to our guest especialy to you. Please be informed, we have address this issue to departments concern and additional training will be provided to our team member in order to avoid this unpleasent experience occured again in the future. Hopefully you give us the opportunity to welcome you back at our hotel in order for us be able to demonstrate to you our improvemet after receiving this valuable feedback Sincerely, Zulfa Roslani Marketing Communication

E. M. Business - 08/07/2018 AccorHotels certified review
« Poor management »

had an emergency to call overseas. phone in the room didn't work. MAnager was aware and she never showed up. She didn't care at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Michael, Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly handled by our team, that is certainly not the type of standard that we want to give. Kindly be informerd appropriate action to rectify this issue occured again in the future already been raised. We wish unpleasant experience will not deter you from returning to the hotel in future. Please do not hesitate to let us know should you have planned your next stay at Ibis Balikpapan. look forward to hearing from you and would like to thank you again for sharing your comments. Best Regards, Ulysses Jeffrey Executive Assistant Manager

Wandi M. F. Business - 04/07/2018 AccorHotels certified review
« Comfort room »

For room very comfort so i can enjoyed and work but for wifi connection still slowly...so i must waiting for send email or anything... for Breakfast i think so many kind of food that provided. It was so delicious...thank you. For improvement maybe before check in better checking room wheater all bathroom set already completed ?? Because im night 1, no towels...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wandi Muhamad f., Thank you for your positive review for Ibis Balikpapan. We are glad to see that you love our room and our food. Unfortunately, it seems that we did not meet all your expectations please allow me to express my sincerest apology. We have addressed the issue for WiFi facility to our EDP team to fix it and improve the service. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Best regards, Dewi Ningsih Duty Manager

Tony Business - 01/07/2018 AccorHotels certified review
« Barely satisfactory stay »

Ibis Balikpapan covers the bare basics. But does not do anything perfect. The bathroom unit is annoying. The toilet seat are at the wrong height. Water gets clogged in the shower unit. Shower heads are not adjustable. The soap dispenser didnt work. Oh yes, and please dont provide that terrible excuse of a toothpaste. Its awful. The amount of toothpaste that actually comes out is not worth the effort required to access it. Breakfast had loads of variety. but no live egg counter. Kuah for bubur ayam was more saline than salt water. Fresh juices were absent except for a jug of unappetizing pineapple juice that was diligently maintained at 25% volume at as early as 7am. Milk is not readily accessible. Exit of vehicle after picking up from lobby needs travel through the entire basement as an unnecessary safari of the gloomy parking lot. why cant the vehicle just drive out of the gate directly? A special thanks for the staff though. The people are very courteous, helpful and always smiling. The room service food is alright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for your detailed feedback. We are sorry to hear that you have un-pleasent experience during your stay with us. Thru this valuable comments we can do improvement on our service. We have shared your review to our team and some action will be implement to create a better stay experience in Ibis Balikpapan On the other hand, I am glad to see that you Feel Welcome with our hospitality. Hopefully you will give us the opportunity to welcome you back to our hotel in order for us to show you our improvement we did after receivng such valuable feedback from you. Best Regards, Ulysses Jeffrey Executive Assistant Manager

Lukman H. Couples - 25/06/2018 AccorHotels certified review
« nice hotel and comfort »

+ not wait too long for check in + receptionist is helpful + clean room with complete amenities bathroom + no problem in parking area - hair and body soap almost empty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lukman H., We appreciate for your time to share your stay experience with us. We are glad to know that our room and our reception were successfully met your expectation. I am sorry to hear about your experience regarding the room facilities. Please be informed immediate action have been done to rectify this issue. Your feedback is very valuable to us as we work to be better each and every day and we would be honored to have you return to our hotel in the future. Sincerely, Dewi Ningsih Duty Manager

Rifai K. Business - 14/06/2018 AccorHotels certified review
« Comfortable for long stay »

Good enough, although have encountered some minor incidents such as blood stain towel, loundry went to other room as well as front office lady that is not very helpful in addressing shuttle service issue. Might add more smiling faces to make guests feel welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rifai K., Thanks for taking the time to write a review! I am sorry that we provided you with bad service and a poor customer experience. If there is any issue that need to be addressed please don't hesitate to contact me personally by phone, email, or in person. We look forward to being able to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

L. K. Business - 06/06/2018 AccorHotels certified review
« Nice and Comfort »

ibis (RED) is nice and comfort place to stay. If you want more, then you should stay in ibis style (Blue), and if you only stay for a short period that need only sleep, ibis Budget (Green) is the right place for you. Since both of them not available in Balikpapan (ibis Styles and ibis Budget), perfect place yo level up your deman from this hotel is to stay in Novotel. I always stay in here since my office nearby and City Garden (Taman Bekapai) nearby. You can have many choices of food and drink at daylight or night, even after midnight..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. L., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Harry Business - 25/05/2018 AccorHotels certified review
« Towel smelly, bedsheet is not changed between occupants. Found long hair. »

Breakfast good Towel smelly Bedsheet not changed for new occupant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harry B., Thank you for taking the time to tell us about your experience at the ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Henry S. Couples - 22/05/2018 AccorHotels certified review
« Good »

Nice enough..unfortunately..for the food..because when i was staying the is in ramadhan month..the menu not suitable for 'sahur' in early morning..wrong menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henry s., We very much appreciate your comments regarding your stay at the ibis Balikpapan. Thank you for your constructive feedback related our menu for sahur. We have delivered your review to our F&B department for further consideration and action. Hopefully you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Sudarsono A. Business - 21/05/2018 AccorHotels certified review
« Mr. »

that was the second time I stay at your Ibis hotel as directed by my company Airfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sudarsono A., We thank you for your time for sharing your experience with others with a good rating given. We are glad to know that Ibis Balikpapan has become a good hotel for you. We wish to welcome you at Ibis Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manager

Abdul R. Business - 15/05/2018 AccorHotels certified review
« Good »

Clean, healty, its ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Mnager

Paul W. Families - 06/05/2018 AccorHotels certified review
« Both my wife and I agree that the Ibis Hotel is now our choice, when staying at Balikpapan, due to good, friendly Staff, good, clean facilities and good location. »

We felt comfortable and well looked after for our whole stay, The Ibis was so clean, the Staff were efficient, friendly and reliable, the Breakfast was Delicious and fresh. Having access to the Gym and Pool next door is a Bonus, After leaving the Ibis we wen't to a Hotel close to the beach, we soon wished we had not left the Ibis , Thank you for your interest, see you next time, Warm Wishes, Paul & Rida W.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul W., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Christian W. Business - 03/05/2018 AccorHotels certified review
« in generally is good »

The hotel was already old, but the maintenance was not proper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christian W., Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. Your feedback is very valuable to us, as we strive to improve with each and every stay. I am sorry to hear about your experience and I regret that we provided you with bad service and a poor customer experience. Please know that steps are being taken to fix and improve the service of our company so that such an event will never happen again. Sincerely, Dewi Ningsih Duty Manager

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