Hotel - ibis Balikpapan
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Balikpapan Hotel

3.5/5 204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • AIRPORT SEPINGGAN
    • SEPINGGAN AIRPORT (Paying)
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Other sports activities
    • Billiards/Snooker
    • Darts

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Ibis Balikpapan has 156 contemporary and comfortable rooms equipped with air-conditioning, a bathroom with a futuristic design, telephone, cable TV and coffee and tea making facilities.

  • 155 rooms
  • 52 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.9/5 AccorHotels Rating 1,391 reviews

Our guest reviews for ibis Balikpapan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 204 reviews
Anonymous Business - 11/07/2018 AccorHotels certified review

the receptionist is less concerned when checked in Rest table not clean enough

E. M. Business - 08/07/2018 AccorHotels certified review
« Poor management »

had an emergency to call overseas. phone in the room didn't work. MAnager was aware and she never showed up. She didn't care at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. Michael, Many thanks for taking the time to share your feedback. I am terribly sorry to hear that you were not properly handled by our team, that is certainly not the type of standard that we want to give. Kindly be informerd appropriate action to rectify this issue occured again in the future already been raised. We wish unpleasant experience will not deter you from returning to the hotel in future. Please do not hesitate to let us know should you have planned your next stay at Ibis Balikpapan. look forward to hearing from you and would like to thank you again for sharing your comments. Best Regards, Ulysses Jeffrey Executive Assistant Manager

Wandi M. F. Business - 04/07/2018 AccorHotels certified review
« Comfort room »

For room very comfort so i can enjoyed and work but for wifi connection still slowly...so i must waiting for send email or anything... for Breakfast i think so many kind of food that provided. It was so delicious...thank you. For improvement maybe before check in better checking room wheater all bathroom set already completed ?? Because im night 1, no towels...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wandi Muhamad f., Thank you for your positive review for Ibis Balikpapan. We are glad to see that you love our room and our food. Unfortunately, it seems that we did not meet all your expectations please allow me to express my sincerest apology. We have addressed the issue for WiFi facility to our EDP team to fix it and improve the service. Thank you for the time that you spent in writing to us and informing us of the matter. We look forward to being able to serve you better in the future. Best regards, Dewi Ningsih Duty Manager

Tony Business - 01/07/2018 AccorHotels certified review
« Barely satisfactory stay »

Ibis Balikpapan covers the bare basics. But does not do anything perfect. The bathroom unit is annoying. The toilet seat are at the wrong height. Water gets clogged in the shower unit. Shower heads are not adjustable. The soap dispenser didnt work. Oh yes, and please dont provide that terrible excuse of a toothpaste. Its awful. The amount of toothpaste that actually comes out is not worth the effort required to access it. Breakfast had loads of variety. but no live egg counter. Kuah for bubur ayam was more saline than salt water. Fresh juices were absent except for a jug of unappetizing pineapple juice that was diligently maintained at 25% volume at as early as 7am. Milk is not readily accessible. Exit of vehicle after picking up from lobby needs travel through the entire basement as an unnecessary safari of the gloomy parking lot. why cant the vehicle just drive out of the gate directly? A special thanks for the staff though. The people are very courteous, helpful and always smiling. The room service food is alright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for your detailed feedback. We are sorry to hear that you have un-pleasent experience during your stay with us. Thru this valuable comments we can do improvement on our service. We have shared your review to our team and some action will be implement to create a better stay experience in Ibis Balikpapan On the other hand, I am glad to see that you Feel Welcome with our hospitality. Hopefully you will give us the opportunity to welcome you back to our hotel in order for us to show you our improvement we did after receivng such valuable feedback from you. Best Regards, Ulysses Jeffrey Executive Assistant Manager

Lukman H. Couples - 25/06/2018 AccorHotels certified review
« nice hotel and comfort »

+ not wait too long for check in + receptionist is helpful + clean room with complete amenities bathroom + no problem in parking area - hair and body soap almost empty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lukman H., We appreciate for your time to share your stay experience with us. We are glad to know that our room and our reception were successfully met your expectation. I am sorry to hear about your experience regarding the room facilities. Please be informed immediate action have been done to rectify this issue. Your feedback is very valuable to us as we work to be better each and every day and we would be honored to have you return to our hotel in the future. Sincerely, Dewi Ningsih Duty Manager

Rifai K. Business - 14/06/2018 AccorHotels certified review
« Comfortable for long stay »

Good enough, although have encountered some minor incidents such as blood stain towel, loundry went to other room as well as front office lady that is not very helpful in addressing shuttle service issue. Might add more smiling faces to make guests feel welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rifai K., Thanks for taking the time to write a review! I am sorry that we provided you with bad service and a poor customer experience. If there is any issue that need to be addressed please don't hesitate to contact me personally by phone, email, or in person. We look forward to being able to serve you better in the future. Sincerely, Dewi Ningsih Duty Manager

L. K. Business - 06/06/2018 AccorHotels certified review
« Nice and Comfort »

ibis (RED) is nice and comfort place to stay. If you want more, then you should stay in ibis style (Blue), and if you only stay for a short period that need only sleep, ibis Budget (Green) is the right place for you. Since both of them not available in Balikpapan (ibis Styles and ibis Budget), perfect place yo level up your deman from this hotel is to stay in Novotel. I always stay in here since my office nearby and City Garden (Taman Bekapai) nearby. You can have many choices of food and drink at daylight or night, even after midnight..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. L., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Harry Business - 25/05/2018 AccorHotels certified review
« Towel smelly, bedsheet is not changed between occupants. Found long hair. »

Breakfast good Towel smelly Bedsheet not changed for new occupant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harry B., Thank you for taking the time to tell us about your experience at the ibis Balikpapan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Henry S. Couples - 22/05/2018 AccorHotels certified review
« Good »

Nice enough..unfortunately..for the food..because when i was staying the is in ramadhan month..the menu not suitable for 'sahur' in early morning..wrong menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Henry s., We very much appreciate your comments regarding your stay at the ibis Balikpapan. Thank you for your constructive feedback related our menu for sahur. We have delivered your review to our F&B department for further consideration and action. Hopefully you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Sudarsono A. Business - 21/05/2018 AccorHotels certified review
« Mr. »

that was the second time I stay at your Ibis hotel as directed by my company Airfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sudarsono A., We thank you for your time for sharing your experience with others with a good rating given. We are glad to know that Ibis Balikpapan has become a good hotel for you. We wish to welcome you at Ibis Balikpapan and providing our best services for you in near future. Kind regards, Dewi Ningsih Duty Manager

Abdul R. Business - 15/05/2018 AccorHotels certified review
« Good »

Clean, healty, its ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Mnager

Paul W. Families - 06/05/2018 AccorHotels certified review
« Both my wife and I agree that the Ibis Hotel is now our choice, when staying at Balikpapan, due to good, friendly Staff, good, clean facilities and good location. »

We felt comfortable and well looked after for our whole stay, The Ibis was so clean, the Staff were efficient, friendly and reliable, the Breakfast was Delicious and fresh. Having access to the Gym and Pool next door is a Bonus, After leaving the Ibis we wen't to a Hotel close to the beach, we soon wished we had not left the Ibis , Thank you for your interest, see you next time, Warm Wishes, Paul & Rida W.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Paul W., We very much appreciate your comments regarding your stay at the ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Christian W. Business - 03/05/2018 AccorHotels certified review
« in generally is good »

The hotel was already old, but the maintenance was not proper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christian W., Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. Your feedback is very valuable to us, as we strive to improve with each and every stay. I am sorry to hear about your experience and I regret that we provided you with bad service and a poor customer experience. Please know that steps are being taken to fix and improve the service of our company so that such an event will never happen again. Sincerely, Dewi Ningsih Duty Manager

Ardian Y. D. Business - 30/04/2018 AccorHotels certified review
« Friendly Staff, Dirty Linen »

Friendly staff, good checkin experience. Spacious room, however the linen were dirty and the bathroom was also not 100% clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yudo D. Ardian, Thank you for taking the time to share your recent experience at Ibis Balikpapan. We are so pleased that you enjoyed our service. I’m sorry to hear about your dissatisfaction related to the bathroom cleanliness and the linen. New training has been set and as well extra care for the linen ; we will ensure that during you next stay the room will be spotless for your own pleasure. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dewi Ningsih Duty Manager

Roking Business - 27/04/2018 AccorHotels certified review
« Nice »

Fast check in, good respon for customer service and cleaning service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roking N., I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us. Sincerely, Dewi Ningsih Duty Manager

Ayu S. Business - 22/04/2018 AccorHotels certified review
« Mrs »

Wide variety of foods at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Ni Kadek Ayu S., We very much appreciate your comments regarding your stay at the Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

N. R. Business - 22/04/2018 AccorHotels certified review

Good place to stay for one or two guest, unfortunately the sea view is blocked by the Novotel but some dont. Overall everything was great. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R. N., Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon with much better stay experience. Sincerely, Dewi Ningsih Duty Manager

M. Y. Business - 16/04/2018 AccorHotels certified review
« Family »

thanks for a good welcome from Yolanda, Dewi & Levi and also for (Dinda, Lisa, Kadek, Jumesia, Pak Ali, Hendra, Zulfin) who always give me morning greetings and the last one for Rizki who always make my room very very very comfortable everydays :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y. M., Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Heriawan Friends - 16/04/2018 AccorHotels certified review
« Mr »

Great place and nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andi Sulistiono M., Thank you for your positive review for Ibis Balikpapan. We are glad to see that you love our room. We hope your next visit will be as pleasant as the previous one. Sincerely, Dewi Ningsih Duty Manager

Nugra Business - 15/04/2018 AccorHotels certified review
« average »

i was checked out early but didnt get back my refund.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adi W., Thank you for your valuable feedback and we deeply regret for the disappointment and unpleasant experience that you received while you were staying with us. Please accept our sincerest apologies. Since the rooms reservation that you made from Travel Agent, we suggested to contact travel agent to know refundable status. I really hope that you will give us a change to serve you better in the future and I will ensure that your next experience will be more comfortable, happier & feel welcome. We're waiting for your next visit to Ibis Balikpapan in the near future.

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