Hotel - Mercure Rio de Janeiro Nova Iguacu Hotel
Mercure Hotel Mercure Hotel

Mercure Rio de Janeiro Nova Iguacu Hotel

4.4/5 3,178 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 157 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Shower
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,178 reviews

Our guest reviews for Mercure Rio de Janeiro Nova Iguacu Hotel

100% genuine reviews from our guests

Find out more
Lucio A. Couples - 21/11/2018 AccorHotels certified review
« Excellent option »

If you have any business in Nova Iguaçu, this is the place to stay. Spacious rooms, tasty breakfast, and a very polite and attentive staff makes this hotel an amazing option. If you happen to be traveling by bus into the city, it is located a five minute walk away from the bus terminal. Very convenient. I could not access the game room. I was short on time, so did not go to the reception desk to ask about it, but the door was locked and there was not even a sign stating you were supposed to call someone to open the door. Regarding the pool, I had a good time swimming in it, but I did notice that the occasional pigeon would quickly bathe in the pool and leave. Most of those carry diseases, so you might want to avoid the pool if you are worried about that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucio, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

Silvia Business - 28/10/2018 AccorHotels certified review
« good installations »

good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Silvia Naomi Motonaga T., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

Jairo A. Business - 27/07/2018 AccorHotels certified review
« abandoned hotel »

At dinner, half of options of menu was missing. At the morning, to be specific 9 o'clock, no more cakes or cheese breads. I ate some cereal and yogurt to not get hungry. I complain at desk and they give breakfast payment back. This is not the expected experience at Mercure hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jairo De A. F., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

João B. S. D. S. Couples - 20/02/2018 AccorHotels certified review

TRANQUILA, ACONCHEGANTE, PRAZEROSA

Our hotel has responded to the review
Our hotel has responded to the review

Senhor João Agradecemos os comentários sobre sua estada no Mercure Rio De Janeiro Nova Iguaçu Hotel. Foi com prazer que recebemos seus elogios. Não deixaremos de partilhar os seus comentários com toda a nossa equipe. A sua satisfação é um fator motivador para que nossos colaboradores trabalhem diariamente no intuito de prestar um serviço irrepreensível. Esperamos revê-lo em breve, queira aceitar os nossos melhores cumprimentos. Grato BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

Felipe F. Couples - 16/01/2018 AccorHotels certified review
« Hotel was really dirty »

The team was kind as always, but the hotell cleanliness was really really poor. Room and corridors that didn't see a broom for weeks, curtains and bed skirt BLACK with dust. more than time to replace them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe F., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

Felipe F. Couples - 05/12/2017 AccorHotels certified review
« Happy »

Was very good, i am always well taken care by the team, that are always ready and happy to help. Special Thanks to Bruno (reception) and Herbert (reception).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe F., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

Paula Couples - 25/09/2017 AccorHotels certified review
« Very good set of small pleasures. »

Our staying was delightful, structured with a nice staf, good options on leisure and excellent food around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula Maranhao R., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

Thamires Business - 20/06/2017 AccorHotels certified review
« Really Noise »

I could not sleep at all because of the really anoing sound coming from across the street

Enrique R. Business - 19/06/2017 AccorHotels certified review
« The hotel is comfortable and has what's needed in business trip. »

The personnel's attention was appropriated and the room comfortable. I would have liked more variety on the breakfast buffet.

Dan Business - 15/05/2017 AccorHotels certified review
« Hotel and room was ok but the other activities going on were terrible. »

The hotel and room was ok but other activities such as perfume and other meetings was terrible. At times you couldn't get to elevator and when your trying to have a relaxing evening when there's hundred's of people in lobby. The elevator takes forever and sometimes only one in use. A few times the café and bar is closed with no obvious reasoning. Mecure is suppose to accommodate guests but seem too involved with other activities.

Anonymous Business - 12/03/2017 AccorHotels certified review

Breskfast very good , room also good

Anonymous Business - 11/03/2017 AccorHotels certified review

Finally two new treadmills and they're Life Fitness ones. This is awsome for business travelers always on the run. Last time I stayed at this hotel there were only two old ones. Great Improvement! The rest is still great, accommodations, staff, room service (restaurant). Very nice stay.

Anonymous Solo - 08/03/2017 AccorHotels certified review

You have just TWO elevatore for guests. During my whole stay of four days, one out of the two elevators has been ALWAYS OUT OF ORDER. Your breakfast is far TOO expensiv.

Anonymous Couples - 03/03/2017 AccorHotels certified review

It was a good experience, though I booked only one stay and we have made a late check in. The accommodation was comfortable and everything was working fine. I had a little problem with my wife's dinner with something that wasn't supposed to be there, but it was solved. I had an expectation of using the pool and the jacuzzi after breakfast as I confimed by phone, but I was told that it's functioning was only after 1 pm, right after my check out.

Anonymous Couples - 23/01/2017 AccorHotels certified review

Excelente, supriu a expectativa!

Anonymous Families - 02/01/2017 AccorHotels certified review

Everything worked perfectly, but the parking now is charged and the Hotel shows some maintenance needed

Anonymous Business - 28/12/2016 AccorHotels certified review

It was great, all the employees were very gentle with us.

Anonymous Business - 27/12/2016 AccorHotels certified review

It was a great experience. I have no problem during my stay.

Anonymous Business - 29/11/2016 AccorHotels certified review

Dentro do esperado.

Anonymous Business - 26/11/2016 AccorHotels certified review

Receptiva. Cordial

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