Hotel - Mercure Rio de Janeiro Nova Iguacu Hotel
Mercure Hotel Mercure Hotel

Mercure Rio de Janeiro Nova Iguacu Hotel

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4.0/5 337 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:30-22:00

Business services

  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 164 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • 110/120 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,697 reviews

Our guest reviews for Mercure Rio de Janeiro Nova Iguacu Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 337 reviews
AccorHotels certified review
Felipe F. Couples - 16/01/2018
« Hotel was really dirty »

The team was kind as always, but the hotell cleanliness was really really poor. Room and corridors that didn't see a broom for weeks, curtains and bed skirt BLACK with dust. more than time to replace them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe Fiad, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

TripAdvisor review
Couples - 06/12/2017
« Very satisfied »

Very special thanks to Bruno and Herbert from Reception. I go to the hotel every 15 days and every single time i am well supported by them, in the morning when i arrive and during the stay. The only complaint i have is that the room cleaning wasn't so good this time, but i'm sure they will improve. I will spend the new year here and i am sure its going to be a great vacation.

Our hotel has responded to the review
Our hotel has responded to the review

Mr Phillip We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO

AccorHotels certified review
Felipe F. Couples - 05/12/2017
« Happy »

Was very good, i am always well taken care by the team, that are always ready and happy to help. Special Thanks to Bruno (reception) and Herbert (reception).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe Fiad, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

AccorHotels certified review
Paula Couples - 25/09/2017
« Very good set of small pleasures. »

Our staying was delightful, structured with a nice staf, good options on leisure and excellent food around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula Maranhao R., We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO GERENTE GERAL -GENERAL MANAGER Av. Dr. Mário Guimarães, 520 26… – Centro Nova Iguaçu/RJ T +5… E-mail: h7…

AccorHotels certified review
Thamires Business - 20/06/2017
« Really Noise »

I could not sleep at all because of the really anoing sound coming from across the street

AccorHotels certified review
Enrique R. Business - 19/06/2017
« The hotel is comfortable and has what's needed in business trip. »

The personnel's attention was appropriated and the room comfortable. I would have liked more variety on the breakfast buffet.

AccorHotels certified review
Dan Business - 15/05/2017
« Hotel and room was ok but the other activities going on were terrible. »

The hotel and room was ok but other activities such as perfume and other meetings was terrible. At times you couldn't get to elevator and when your trying to have a relaxing evening when there's hundred's of people in lobby. The elevator takes forever and sometimes only one in use. A few times the café and bar is closed with no obvious reasoning. Mecure is suppose to accommodate guests but seem too involved with other activities.

AccorHotels certified review
Anonymous Business - 12/03/2017

Breskfast very good , room also good

AccorHotels certified review
Anonymous Business - 11/03/2017

Finally two new treadmills and they're Life Fitness ones. This is awsome for business travelers always on the run. Last time I stayed at this hotel there were only two old ones. Great Improvement! The rest is still great, accommodations, staff, room service (restaurant). Very nice stay.

AccorHotels certified review
Anonymous Solo - 08/03/2017

You have just TWO elevatore for guests. During my whole stay of four days, one out of the two elevators has been ALWAYS OUT OF ORDER. Your breakfast is far TOO expensiv.

AccorHotels certified review
Anonymous Couples - 03/03/2017

It was a good experience, though I booked only one stay and we have made a late check in. The accommodation was comfortable and everything was working fine. I had a little problem with my wife's dinner with something that wasn't supposed to be there, but it was solved. I had an expectation of using the pool and the jacuzzi after breakfast as I confimed by phone, but I was told that it's functioning was only after 1 pm, right after my check out.

AccorHotels certified review
Anonymous Couples - 23/01/2017

Excelente, supriu a expectativa!

AccorHotels certified review
Anonymous Families - 02/01/2017

Everything worked perfectly, but the parking now is charged and the Hotel shows some maintenance needed

AccorHotels certified review
Anonymous Business - 28/12/2016

It was great, all the employees were very gentle with us.

AccorHotels certified review
Anonymous Business - 27/12/2016

It was a great experience. I have no problem during my stay.

AccorHotels certified review
Anonymous Business - 29/11/2016

Dentro do esperado.

AccorHotels certified review
Anonymous Business - 26/11/2016

Receptiva. Cordial

TripAdvisor review
edinarm Family - 24/11/2016
« Mercure RJ Nova Iguacu »

The hotel is kept in a very clean enviroment, The rooms are clean, well laid out, and comfortable. Everything in the rooms was in an excellent state of maintenance and worked well. Breakfast was great! The staff were all extremely freindly and helpful and made our stay very enjoyable, 5 stars to them!

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Nova Iguacu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, BRUNO LIMA BENTO

AccorHotels certified review
Anonymous Couples - 18/10/2016

Great time.. The attention from the Hotel was great.. I think some of the Electrical Outlets need to be checked to make sure they work - especially the one next to desk that has the Universal Adaptor ... everything else was 100% awesome.. thanks

AccorHotels certified review
Anonymous Couples - 02/10/2016

Excelente estadia. Com certeza recomendaremos.

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