Mercure Chartres Centre Cathédrale Hotel 4 stars

TripAdvisor rating 4.0/5 627 reviews
Mercure Chartres Centre Cathédrale Hotel
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Hotel extras

  • In the city center, a 10-minute walk from the cathedral

  • Partner spa just 33 yards (30 m) from the hotel

  • Fitness room + beIN Sports TV channels

  • Family Rooms

  • Covered public car park nearby

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowed 0.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • PARIS ORLY
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Skating rink (Nearby)
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Chartres Centre Cathédrale Hotel

3 rue du General Koenig
28000
chartres
france

Tel: +33237331111

Fax: (+33)2/37331212

Contact email

Check-in from 15h00

Check out up to 12h00

  • FILIBUS :   1 à 9 LES EPARS

  • By plane

    PARIS ORLY At 80km / 49.71 miles - Shuttle paying

  • By train

    CHARTRES At 0.2km / 0.12 miles

GPS :48.445133, 1.483168

Our accommodations

Try our new Standard, Superior, and Privilege Rooms, all decorated in a very modern style.

Comfort Room with 1 large bed

  • Max. number of persons: ‌2
  • Area: From 14
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 large bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Family

  • Max. number of persons: ‌4
  • Area: From 17
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Family Room

  • Max. number of persons: ‌4
  • Area: From 20
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

LOUNGE

Photo non contractuelle / Strictly non binding

Lounge bar with light bite menu. Enjoy our patio on fine days.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Chartres Centre Cathédrale Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

1,788 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

627 reviews

Lovely Chartres

Customer review rating 4.4/5

Tom Couples - 16/06/2019 AccorHotels certified review

Clean room, comfy bed helpful staff

Dear THOMAS H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good

Customer review rating 4.4/5

Matthew Friends - 14/06/2019 AccorHotels certified review

good stay the only issue was the Air Con did not work!

Dear MATTHEW H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take into account your comment about air conditioning and we will do everything possible to solve the problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great room but poor service and indifferent treatment by staff

Customer review rating 4.4/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

We loved the room but found the reception staff were reluctant to be helpful and were standing around chatting to each other rather than providing service

Dear MAUREEN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 4.4/5

Grahm Couples - 12/06/2019 AccorHotels certified review

Nice staff and good rooms. Breakfast was good

Dear GRAHAM P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable room in a hotel centrally situated in Chartres

Customer review rating 4.4/5

Pierre Couples - 08/06/2019 AccorHotels certified review

Ideal hotel to visit Chartres. Nice room and good breakfast. Only one drawback: no private parking space in the hotel, and no arrangement with the expensive Q-Park nearby.

Dear PIERRE V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

As always this Mercure is excellent..

Customer review rating 4.4/5

Mr G. G. Couples - 04/06/2019 AccorHotels certified review

We would have given the Hotel a 10 but food should still be available 2 hours later when breakfast has begun even if the Hotel is busy.

Dear GRAHAM G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr Dylan W.

Customer review rating 4.4/5

Anonymous Couples - 03/06/2019 AccorHotels certified review

Before arriving at the hotel, we asked about parking and were told that there were many local car parks. However, nobody from the hotel told us that there was a medieval fair on in the city so all the car parks were full and we eventually parked a half hour walk away from the hotel. Not great. Also, the air con wasn't working in the room. On the plus side, the location was very good and the room was very comfortable.

Dear DYLAN W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not up to standard

Customer review rating 4.4/5

R. H. Couples - 02/06/2019 AccorHotels certified review

This hotel did not meet the standard we expect of mercure. We arrived to discover that you had no catering facilities for an evening meal. On arrival in the room we discover that the tea/ coffee tray had 2 paper cups, no tea, minimal sugar and milk and tubes of coffee. When I stay in a hotel I have a drink on arrival another before going to bed and a third when I get up in the morning. My wife had to go down to reception for extra supplies and was greeted by a very negative response from the receptionist who obviously didn't want to go and find the items required. When we had a cup of tea in the morning my wife burnt her had because when she picked up the paper cup which by now had already had to be used twice it collapsed in her hand. To add to all of this the toilet seat was broken and the shower head would not tighten in position so all it did was wash the wall behind the shore head. I would have expected a better standard of service and maintenance. On the plus side the breakfast was good and the person looking after us in the breakfast bar called Pearl was excellent being both pleasant and helpful. Definitely the Jewel of the establishment. I have not responded earlier because I believe in letting my anger subside before replying. In addition to the above there wasn't a single English Channel on the television. For an international group I would have expected at least to find the BBC channels. I am now retired but travelled the world on business before and even in countries you would not expected it they all had quality English channels. As I have taken the trouble to take the time to answer your request for feed back I am expecting a personal response from a senior manager.

Dear ROBERT H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

An excellent stay, with a good welcome

Customer review rating 4.4/5

Peter Friends - 28/05/2019 AccorHotels certified review

As I was travelling with a gentleman who is over 80 (though without a blue badge) it was a relief that your kind receptionist enabled us to park on the "blue badge" space beside the hotel. The gesture was much appreciated after we discovered that the hotel did not have its own garage or parking spaces.

Dear PETER T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great overnight stay

Customer review rating 4.4/5

Pamela B. Couples - 19/05/2019 AccorHotels certified review

Very good. The room and breakfast were a very good standard. Delphine the member of staff on our arrival was very helpful and efficient

Dear PAMELA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.4/5

Megan Families - 18/05/2019 AccorHotels certified review

Cannot speak highly enough of the evening manager- she was amazing!

Dear MEGAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Place to travel in Chartres

TripAdvisor rating 4.0/5

Trek51285886832 Friends getaway - 01/05/2019 TripAdvisor review

This hotel located middle of Chartres City, best place walk and take a bus! Also, there is breakfast cost only 10 euro so you can eat nice breakfast in the hotel. there is several good restaurant in the city, but you must know open and close time in Chartres.

Dear customers, We appreciate your commentary and hope to see you again. Best regards, The reception

Ras

Customer review rating 4.4/5

Lc Couples - 23/04/2019 AccorHotels certified review

Ras

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Chartres Centre Cathédrale. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Comfortable hotel well situated, service not too good

Customer review rating 4.4/5

Roger Couples - 03/04/2019 AccorHotels certified review

comfortable room. good breakfast, stay o.k. But the evening before leaving I asked to call a taxi for the following morning early, the reception gave me 2 phone numbers and said I should call the first a half hour before. Unfortunately it was the wrong number, the taxi called 5 minutes before needed to say they had no taxis! Fortunately the other "official" taxis came to the rescue. But on leaving I found that the reception had not registered my credit card on arrival and I had to do that while the taxi was waiting. But the card reader didn't connect to the bank - tried 2 cards - and finally I had to pay cash, which left me with hardly enough cash to pay the taxi. Not a good experience!

Dear ROGER D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good location

TripAdvisor rating 4.0/5

FarAway282721 Couples - 27/03/2019 TripAdvisor review

Very nice hotel with good services. Very well placed near the city center and Cathydral. The rooms are clean and quiet (privilège) and really comfortable We will come back there in summer, Chartres is a very nice city where many sightseing

Dear customers, Thank you for your nice comment. We are happy you've enjoyed your stay. And we will be happy to see you in summer. Best regards,

Convenient and comfortable

TripAdvisor rating 4.0/5

867bm Solo travel - 18/03/2019 TripAdvisor review

Conveniently located hotel with friendly and helpful staff. Minutes away from the main train station and the cathedral. Big (privilege) and clean room. Good choice of food for breakfast. No restaurant to serve dinner.

Dear customers, Thank you for your comment. We are happy to know you've enjoyed your stay in our hotel. We hope to see you again soon. Best regards,

Excellent hotel, great location

Customer review rating 4.4/5

Lynne Business - 14/03/2019 AccorHotels certified review

Very friendly, clean and well equipped hotel, everything needed for a great nights stay

Dear LYNNE C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location for the city centre

TripAdvisor rating 4.0/5

AWL2011 Couples - 19/01/2019 TripAdvisor review

The hotel is a short walk from the main train station and the location is excellent for getting into the compact city centre. The room was very comfortable with both a bath and shower - always a bonus. The continental breakfast was very good - I like having jam in jars rather than silly little plastic tubs. There was the option of scrambled egg and bacon. The staff were helpful and friendly, fixing the broken toaster one morning and profusely apologising for its failure the next day. Downside was a strange buzzing sound that seemed to preceed the sound of water flowing somewhere - this went off randomly in the night and was irritating. Although paper cups were provided, we borrowed 2 china cups for cups of tea in our room.

Dear customers, Thank you for your nice comment. We appreciate. We are sorry for the strange buzzing sound, and we will do everything we can to fix that. Hope to see you soon again, Best regards, The reception

Good hotel on the edge of the medieval city centre

Customer review rating 4.4/5

Alex Couples - 18/01/2019 AccorHotels certified review

Very comfortable rooms and the city centre is very compact so is easy to visit. Excellent beds for a good night's sleep. However, there was a strange infrequent buzzing which seemed to trigger what sounded like a water filling device that what off throughout the night. We moved rooms and the second was quieter but you could still hear it. Would much prefer a china cup than a paper one in the room.

A pleasant and convenient stopover

Customer review rating 4.4/5

William B. Couples - 26/12/2018 AccorHotels certified review

The staff was pleasant and friendly, the room was clean and comfortable, breakfast was good.

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