Hotel - Mercure Chartres Centre Cathédrale Hotel
Mercure Hotel Mercure Hotel

Mercure Chartres Centre Cathédrale Hotel

4.0/5 600 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 0  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • PARIS ORLY
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30 - 11:00
    • Opening hours : Week-end 06:30 - 11:00

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Try our new Standard, Superior, and Privilege Rooms, all decorated in a very modern style.

  • 66 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 family rooms
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 1,558 reviews

Our guest reviews for Mercure Chartres Centre Cathédrale Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 600 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ian L. Couples - 26/11/2018 AccorHotels certified review
« Noisy room, sleep disturbed by light from corridor and unpleasant decor. »

On the plus side: comfortable bed, warm welcom from receptionist and hotel in central location. On the minus side: 1) the room was very noisy (from people passing by in the corridor and all night long our sleep was disturbed by strange buzzing noises that coincided with guests in neighbouring rooms flushing their toilets or running water in their bathrooms). 2) The door to our room had such a large gap at the bottom that every time the automatic lights in the corridor switched on our room was flooded with a bright light - NOT conducive to a good night's sleep, also this gap would allow smoke into the room if there were a fire in the building (a serious safety hazard?). 3) the room's decor was, to our eyes, very unpleasant and out-dated - we can only assume the designer was colour blind, the colour combinations were so gaudy, and the 'easy chair' was totally impractical. 4) the carpet in the hallway/corridor has a bizarre 'stone effect' design, which did not seem appropriate for a 4 star hotel and in a number of places it is badly stained and dirty-looking.

Couples - 26/11/2018 TripAdvisor review
« Noisy room, bizarre decor, comfortable bed »

On plus side: comfortable bed and central location.On the minus side: noisy room (noise came from other guests passing by in corridor outside and a strange buzzing noise that coincided with other guests flushing toilets and running water in the bathrooms of neighbouring rooms - this went on all through the night). The door to the room had such a big gap at the bottom that every time the automatic lights in the corridor switched on a bright light flooded into our room - NOT conducive with a good night's sleep! Could also be a safety hazard if there were ever a fire in the building, smoke would pour into the room. Bizarre 'designer decor' was to our eyes unpleasant and gaudy (was the designer colour blind? and the 'easy chair' was totally impractical. Weird.

Couples - 05/11/2018 TripAdvisor review
« A Working Shower Would Have Been Nice »

Room was fine and a decent size. We opted for a superior room when booking (as opposed to a standard room). Hopping into the shower in the morning we discovered that the shower head would not stay upright in its holder so the only option was to hold the shower wand in one hand while attempting to lather with the other. Forget trying to wash your hair - impossible! Too late to switch rooms as we were heading off for a busy day of sightseeing. My biggest problem with this was why did housekeeping not notice this and report it before the hotel subjected a customer to this inconvenience? Did they not clean the shower? Did they not care? Not the service I expect from a Mercure.

Elizabeth S. Solo - 28/10/2018 AccorHotels certified review

Comfortable room and bed, with a good breakfast. Very welcome after a long day's travel.

Jane Couples - 09/10/2018 AccorHotels certified review
« Nice hotel, great location shame there is no parking! »

I have now stayed at this hotel a few times and always enjoyed my stay. Clean, comfortable rooms with good bathroom facilities. There is no hotel restaurant for lunch or dinner but we have either walked into the center of Chartres (5 mins walk) or eaten at the hotel next door. There isn't a hotel car park but there is a great underground car park under the square outside the hotel. I would definitely book to stay here again.

Hanne Business - 07/10/2018 AccorHotels certified review
« Super service when the taxi don’t arrive in time »

When the booked taxi don’t arrive in time and we have a meeting an employee drive us to the destination. That was service.

Chris Couples - 03/10/2018 AccorHotels certified review
« Comfortable and clean. »

Staff were friendly, room as expected. Breakfast adequate but would like a coffee and croissant option instead of paying for everything.

Birubi Families - 02/10/2018 AccorHotels certified review
« Excellent service and Location »

Very good reception and breakfast was great. Unfortunately the lift was not working and our suitcases were heavy ....!

Anonymous Couples - 29/09/2018 AccorHotels certified review
« Overnight stay »

Comfortable hotel, helpful staff. Accessible room & disabled parking a bonus.

Couples - 26/09/2018 TripAdvisor review
« Need to Honor your offers »

Mercure - offer free breakfast to seniors - provided you made reservations on the Accor hotel website. All Mercure do so We were denied in Chartres- because we had made reservations far in advance and had a very discounted rate Not only - we were refused the free breakfast offer - we were told the room will be not the best because of the price Disappointing ......

Luzan Couples - 22/09/2018 AccorHotels certified review
« Excellent, except for the parking experience »

About the Hotel staff and service, facilities and room, could not ask for more, what a delicious bed indeed! I just wish this hotel has the same valet parking system as the Grand Monarque next door, since belongs to the same Patron, after all the hotel has the same quality of beds, bravo! Yes , ok the public parking it's in front but when they close the town centre for the festival of lights, we end with our car stranded and parked in a random street in the city. So all great just wish they have parking service to make it amazing and give you a 10*

Dr S. Couples - 20/09/2018 AccorHotels certified review
« Good location »

The hotel was well located and of a generally good standard. The morning breakfast space is very poorly laid out for circulation and we saw a good many travellers confused by the coffee machines. The island with its mirrors adds to the space and perception difficulties and the whole area need a complete redesign. Our room was clean and comfortable and sound inulsation was good. Reception was efficient but lacked a personal sense of welcome.

Paul B. Families - 18/09/2018 AccorHotels certified review
« DID NOT STAY BECAUSE OF MEDICAL EMERGENCY »

WE WERE UNABLE TO STAY AT THE HOTEL BECAUSE I HAD UNFORTUNATELY A SUDDEN MEDICAL EMERGENCY WHICH INVOLVED A STAY IN HOSPITAL, WE HAD TO CANCEL OUR PLANNED 4 WEEK HOLIDAY INCLUDING 4 ACCOR HOTELS. I AM THEREFORE UNABLE TO LEAVE FEEDBACK OF ANY KIND. IT WAS ALSO UNFORTUNATE THAT IT WAS NOT POSSIBLE TO HAVE A REFUND OR CREDIT ON MY BOOKING. OBVIOUSLY YOUR FEEDBACK REQUESTS ARE SENT OUT AUTOMATICALLY BUT I AM SURPRISED NOBODY AT THE HOTEL NOTICED OUR ROOM WAS EMPTY AND THAT WE HAD NOT CHECKED IN.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique CHAILLOU Manager

Paul G. Couples - 17/09/2018 AccorHotels certified review
« XGreat place for short break »

Very good staff, all helpful. Room excellent and a good range of foods for breakfast. Parking underground across from hotel (QPark).

Jon E. Couples - 12/09/2018 AccorHotels certified review
« Well located hotel for city centre »

Very friendly and informative staff. Room quality good. Hotel extremely well locat d for visiting this lovely city. Road access not ideal due to lack parking for check in and luggage drop off, however, overnight car parking very good.

Tony Couples - 27/08/2018 AccorHotels certified review
« Good overnight stay in well-located hotel. »

Experience as expected. Greeted by friendly receptionist, served by friendly staff at breakfast and a friendly receptionist at departure. Room and bed comfortable. Only limitation was hotel did not have a car park but underground cathedral at park not too far away.

Anonymous Couples - 24/08/2018 AccorHotels certified review
« Excellent stay »

Front desk personnel very friendly and helpful.

Frank M. Families - 21/08/2018 AccorHotels certified review

the room was excellent. The welcome was friendly, and all the staff we met were very helpful.

Peter H. Couples - 21/08/2018 AccorHotels certified review
« Excellent hotel with helpful staff »

Comfortable room, and friendly and helpful staff who went out of their way to make sure we had breakfast available from 6am as we needed to leave the hotel before 7am.

M. Families - 10/08/2018 AccorHotels certified review
« A very pleasant experience »

A well placed, yet quiet hotel. Very comfortable with excellent additions such as a fridge and aic conditioning.

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