Mercure Chartres Centre Cathédrale Hotel 4 stars

TripAdvisor rating 4.0/5 668 reviews
Mercure Chartres Centre Cathédrale Hotel
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+ 18 Services
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Hotel extras

  • In the city center, a 10-minute walk from the cathedral

  • Partner spa just 33 yards (30 m) from the hotel

  • Fitness room + beIN Sports TV channels

  • Family Rooms

  • Covered public car park nearby

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • PARIS ORLYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Skating rink (Nearby)
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Chartres Centre Cathédrale Hotel

3 rue du General Koenig
28000
chartres
france

Tel: +33237331111

Fax: (+33)2/37331212

Contact email

Check-in from 15h00

Check out up to 12h00

  • FILIBUS :   1 à 9 LES EPARS

  • By plane

    PARIS ORLY At 80km / 49.71 miles - Shuttle paying

  • By train

    CHARTRES At 0.2km / 0.12 miles

GPS :48.445133, 1.483168

Our accommodations

Try our new Standard, Superior, and Privilege Rooms, all decorated in a very modern style.

Comfort Room with 1 large bed

  • Max. number of persons: 2
  • Area: From 14
  • Wireless internet in your room
  • Business Desk

Superior Room with 1 large bed

  • Max. number of persons: 2
  • Area: From 17
  • Wireless internet in your room
  • Business Desk

Superior Family

  • Max. number of persons: 4
  • Area: From 17
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Privilege Family Room

  • Max. number of persons: 4
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

LOUNGE

Photo non contractuelle / Strictly non binding

Lounge bar with light bite menu. Enjoy our patio on fine days.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Chartres Centre Cathédrale Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,013 reviews

tripadvisor

TripAdvisor Rating 4.0/5

668 reviews

Welcoming and helpful staff, great location

Customer review rating 4.4/5

Sue Couples - 29/09/2019 AccorHotels review

had a great Couple of nights for a short stay in Chartres - hotel is in a good location, the staff on reception were particularly welcoming and helpful, the room was clean and breakfast good

Dear SUE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room smelled of sewer. Had to leave hotel.

Customer review rating 4.4/5

Mitch H. Couples - 23/09/2019 AccorHotels review

We checked in at 3 and our room smelled of sewer. We asked to swap rooms and desk said they were full. They wanted us to wait for someone to check room. We waited 31”. They was to spray room with perfume which would have not covered smell. They were not helpful. Did not even try to find us another hotel.

Dear MITCHELL H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

As expected

Customer review rating 4.4/5

Michael R. Couples - 18/09/2019 AccorHotels review

Apart from paying for parking pleasant

Dear MICHAEL R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My stay in Mercure Chartes

Customer review rating 4.4/5

Gerhard Business - 15/09/2019 AccorHotels review

The Location was good. The Service was bad. At the check in we got a room to the back. the room was dirty and smelly. After complaining we got a better room to the front. We got a voucher for a drink but there was no Restaurant. Breakfast very simple as usual in France.

Dear GERHARD A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Very comfortable hotel

Customer review rating 4.4/5

Ken B. Couples - 03/09/2019 AccorHotels review

We had a one night stay at the Mercure in Chartres. It was very confortable. The only problem was finding parking and more guidance with that would have been very helpful.

Dear KENNETH B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.4/5

S. Solo - 01/09/2019 AccorHotels review

Satisfied

Dear MEHRSHAD S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice stay in Chartres

Customer review rating 4.4/5

James Couples - 29/08/2019 AccorHotels review

We moved to the Mercure from another hotel, and it was so nice to be in a comfortable air- conditioned room. We had a glorious view of the cathedral and could enjoy the son et lumiere show later in the evening.

Dear JAMES M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and pleasant hotel, ideally located in centre of Chartres

Customer review rating 4.4/5

Peter H. Couples - 28/08/2019 AccorHotels review

Helpful and polite and friendly staff, good facilities and well appointed rooms. Located very close to secure underground parking and near the cathedral. Breakfast is available early in the morning so an early departure is not a problem. A good place to stay on a trip through France, we have been there half a dozen times and it has always been a good experience.

Dear PETER H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable, clean, convenient

Customer review rating 4.4/5

Anonymous Couples - 27/08/2019 AccorHotels review

Reasonably spacious, clean, and comfortable room. Good bathroom with spacious shower and good water pressure. Convenient location to train station and sights.

Dear GRETA I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great experience

Customer review rating 4.4/5

Victoriya Families - 20/08/2019 AccorHotels review

Comfortable hotel with great service as always in mercure-hotels, moreover we had a fantastic view just on the cathedral and Chartres-lumières show.

Dear VICTORIYA C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A most disappointing hotel, definitely not up to mercure hotel standards

TripAdvisor rating 4.0/5

magiu1965 Couples - 18/08/2019 TripAdvisor review

Bathrooms without doors? In a four-star hotel?? Are you mad??? This was by far the most disappointing hotel during our stay in the Loire Valley. When I made the booking it was not specified anywhere that bathrooms would not have doors and even though the toilet was located in a separate tiny rooms with a door, the bathroom and the bedroom where not separated. This would not be acceptable anywhere in my Country, especially for a room in a four star hotel, for which I paid over a hundred euros. Also, I requested a room with a view of the Cathedral, if possible, at the time of the booking. Nobody reply to my request. Only when I checked in and saw the room did I realise that not only did we not have a view of the cathedral, but we did not have a view at all, as our window, which was locked, and we could not open, as it did hot have a handle, gave on to somebody's wall. Only when I complained at reception was I told that the the type of room that I had booked did not have a view. Had I been told at the time of booking I might have considered choosing a different type of room or booking a different hotel. Therefore I consider this hotel not up to standards, and not worth the money that I paid. I am expecting to be partially reimbursed as this hotel offered a terrible service on the last night of my Holiday and spoiled it all.

Dear Madam, We take into account your remarks. However we want to clarify some points, the bathroom of the room has a sliding door allowing to have privacy in the bathroom. Then, as we were able to tell you on your arrival, the rooms with a view of the Cathedral are the Privileges rooms but it was not what you had booked, so we could not answer your request. In addition, in order to attend our establishment during your stay, it was impossible for us to dislodge you. Finally, to conclude, our hotel respects the specifications of the establishments of the Chain Mercure and the 4 * local standards. Best regards, The reception

Quickest EVER check-in

Customer review rating 4.4/5

Anonymous Couples - 31/07/2019 AccorHotels review

Great location. Nice spacious room with toilet separate from the bathroom. Staff pleasant and helpful

Dear WALTER K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great welcoming and perfect location

Customer review rating 4.4/5

Sam Friends - 29/07/2019 AccorHotels review

For birthday party, we decided to stay at Hotel Mercure at Chartres. Its location is just next to the city center with all restaurants and activities nearby which makes it perfect. The welcoming is as usual at Mercure hotel fantastic experience with nice greetings and great help. Rooms are large and comfortable togetehr with wide choice continental breaskfast including gluten free diet. We definitively recommend this particular Mercure Hotel.

Dear SAMUEL L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice, clean hotel in good place.

Customer review rating 4.4/5

Balazs Friends - 28/07/2019 AccorHotels review

Perfect room, nice and clean, well arranged. Helpful reception. Hotel is on good place. Missing the parking for the hotel.

Dear BALAZS S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overnight stop going south

Customer review rating 4.4/5

Susan L. Couples - 19/07/2019 AccorHotels review

Stayed here before several times. Well placed for visiting Chartres, easy access to town centre and cathedral. Usual Mercure excellent service. Clean and comfortable. Good breakfast. Friendly staff.

Dear SUSAN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel in a great location

Customer review rating 4.4/5

Anonymous Couples - 16/07/2019 AccorHotels review

We have stayed before. The hotel is well managed and suits perfectly what we want. The staff are generally excellent

Dear JONATHAN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.4/5

G. Friends - 13/07/2019 AccorHotels review

Très bon week-end entre amis.

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Chartres Centre Cathédrale. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Minor initial problem quickly and comprehensively resolved

Customer review rating 4.4/5

Anonymous Couples - 08/07/2019 AccorHotels review

When we got to our room, there was a problem with the flushing mechanism of the toilet. We reported it to reception, the excellent staff member on duty called out a plumber and he quickly resolved the problem with a minimum of inconvenience to ourselves. After that, we enjoyed a very comfortable short stay with you in Chartres.

Dear ANDREW T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great Hotel & stopping off point on journey down to the South of France

Customer review rating 4.4/5

Nick R. Friends - 08/07/2019 AccorHotels review

We regularly stay at the Mercure Hotel, Chartes on our annual journey down and back from the Dordogne area of France. The hotel is very smart, nicely appointed, well located in the Cathedral town of Chartes, with an underground Q park hotel immediatley opposite. Quiet, clean rooms, good breakfast. Highly recommended.

Dear NICHOLAS R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful!

Customer review rating 4.4/5

Lena M. Solo - 03/07/2019 AccorHotels review

I really enjoyed staying at your hotel. Just got home yesterday. Thank you so much.

Dear LENA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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