Hotel - Mercure Chartres Centre Cathédrale Hotel
Mercure Hotel Mercure Hotel

Mercure Chartres Centre Cathédrale Hotel

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4.0/5 530 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 0  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • PARIS ORLY
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 06:30 - 11:00
    • Opening hours : Week-end 06:30 - 11:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Try our new Standard, Superior, and Privilege Rooms, all decorated in a very modern style.

  • 66 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 6 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Printer
    • Computer
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating Based on 1,262 reviews

Our guest reviews for Mercure Chartres Centre Cathédrale Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 530 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 14/04/2018
« Disappointing »

As above - room not very clean, shower screen off the roller, although specified there was no English TV channel. No hotel psrking and staff not very helpful. Would not stay here again

AccorHotels certified review
Vince L. Couples - 27/03/2018
« Good room, comfortable bed, but the experience was let down by a very limited choice of breakfast »

The room and comfort was all we would expect from a Mercure. We have stayed at quite a few city centre hotels and this was one of the worst breakfasts we have had. Hot dishes were limited to boiled eggs you prepare yourself, the croissant basket had only one remaining and everything was in short supply and the choice very limited. Our breakfast consisted of toast and jam and a machine coffee, not great value for the money paid. This was at 08:30 on a Saturday morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Chaillou, Manager

AccorHotels certified review
David Couples - 24/02/2018
« good service »

helpful professional staff and a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at our Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Chaillou, Manager

AccorHotels certified review
Eric V. Business - 22/12/2017
« perfect »

Perfect location, nice staff, clean and convenient rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Chaillou, Manager

AccorHotels certified review
Anonymous Couples - 28/11/2017

Comfortable, quiet and well located

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Martin Couples - 30/10/2017
« Good Experience »

Overall very comfortable one night stay. Courteous and helpful staff. Room size a little disappointing, not much bigger than many Ibis rooms. Hotel has no car park but by making special request disabled spaces can be used if not taken by disabled users.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN G W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Diana G. Couples - 26/10/2017
« Convenient city centre hotel with spacious modern rooms »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIANA G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
bekgaard Family - 24/10/2017
« Nice hotel »

Planned a four day vacation with the family in Chartres. The hotel is placed in the center of the city, in walking distance of the cathedral. Nice and clean rooms with a small fridge. Good breakfast with lots of things to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, All the Mercure team thank you for your recent stay in our hotel. We are very glad that you had appreciated the confort of the hotel. We hope to see you again. Best regards

AccorHotels certified review
Len H. Couples - 22/10/2017
« Very enjoyable »

Pleasant staff and very attentive

TripAdvisor review
Business - 22/10/2017
« zeer matig »

i could not open the window in my room because is was locked. bad air, bad sleep. I complained about it in the morning and than the lady blamed me tha tI did not say anything. so it was the fault of the geust. I do not like that attitude. late in the evening I ordered a glas of red wine. I got a small glass with bad wine and had to pay six euro's. That is rediculous, I felt chested. When I arrived and approached the desk the man and the lady had a lot of fun with each other and hardly saw me standing. After that I had given my name, I simply got the key of the room and went of. I was not asked for any ID or creditcard confirmation which is very strange. In the room there was not a good desk that you could work on and I see that as a shorcoming for a 4 star hotel. the breakfest was simple and should be more extended to a four star level. Mercure Charte is not a four star hotel and I feel bad serviced.

AccorHotels certified review
Horst P. Business - 10/10/2017
« Nice Hotel with friendly staff and perfect location »

We stay every year with a larger group at Mercure Chartres -- it is always a pleasure to be there - the hotel modern in style, clean and friendly. Breakfast very nice and plenty. Staff and their Management MR Gregory Comin are very friendly helpful and pleasant. We'll be staying at Mercure Chartres next year again! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Chaillou, manager.

AccorHotels certified review
Mel Couples - 03/10/2017
« Not an enjoyable experience »

Always ask when I book does the hotel have a car park. I was told it does. It took us about an hour to establish you didn't have one and more time trying to find a public one in the centre and pay their high cost

Our hotel has responded to the review
Our hotel has responded to the review

Dear MELANIE COOK, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, CHAILLOU Véronique Manager

AccorHotels certified review
Gerd Business - 02/10/2017
« Pleasant stay »

I spend a lot of my nights in hotels while traveling for work. I find it important to have the following items in a hotel room: good curtains, quiet rooms, good shower, quiet airconditioning. The latter is almost impossible to find so I'm quite happy when the other 3 conditions are met. This hotel had the three items and a also a good breakfast buffet. The only slightly negative point would be the airconditioning. It had already been switched to winter mode and it didn't cool the room anymore. That made it way to hot in the room for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERD PARDON, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Chaillou, manager.

AccorHotels certified review
Peter W. Couples - 02/10/2017
« Comfortable but marred by lift failure »

Good quality room and acceptable service. But there was no lift from shortly after our Saturday arrival until our departure on Sunday. Either Accord has no 24/7 lift repair arrangement or no-one considered the matter urgent. Breakfast staff were under pressure clearing up after a group of Asian tourists presumably all ate at the same time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER WILMOTT, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Chaillou, manager.

AccorHotels certified review
Steve W. Families - 02/10/2017
« Excellent location, cleanliness. Poor parking arrangement. »

Pretty nice. Parking in public lot was a pain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Chaillou, manager.

AccorHotels certified review
J. M. Couples - 25/09/2017
« A satisfactory overnight stay spoilt by the manager. »

We were unaware when booking that the Son et Lumiere in Chartres was happening on Saturday 17th September. Our room overlooked the square where there was a large stage with very loud music which could be heard even with the windows closed. We were told by the manager that all rooms were booked and occupied and there was nothing he could do to move us to a quieter room. Whilst I understood there was nothing he could do, his attitude was nothing short of insolent, particularly when he said 'would I like him to go out on the street and ask for the music to be turned down'. Although I am retired now, when I was running a successful company, I would not have tolerated such an attitude to a customer from any of my staff. The Son et Lumiere was spectacular and we enjoyed it immensely however our visit was tainted by the attitude of the manager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN MCGETRICK, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chartres Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Chaillou, manager.

AccorHotels certified review
Deborah R. Couples - 19/09/2017
« Wonderful hotel and staff! »

From start to finish our stay was more than satisfactory. The room was very nice and had recently been updated. The staff were very helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEBORAH REED, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Chaillou, manager.

TripAdvisor review
I1632RRdavidb Couples - 18/09/2017
« A big improvement »

The hotel is situated in the heart of Chartres. The room was excellent, especially the shower, which I have to say left me lost for words. Different is often better. Staff good ,food at breakfast excellent including proper coffee. Did not eat dinner there as still recovering from the meal at a previous Mercure. Excellent but parking although there is a large underground public carpark nearby, is challenging to access, relatively expensive and you can end up with a 500m walk, in the rain. Excellent value for money. Staff excellent. Would definitely stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, All the Mercure team thank you for your recent stay in our hotel. We are very glad that you appreciated the confort of the hotel and the attentions of our team. We hope to see you again. Best regards

TripAdvisor review
Couples - 18/09/2017
« Great! »

We had a very comfortable night, just where we wanted to be - in the centre of Chartres. The breakfast was the best we have had for a long time! If we return to this area we shall certainly be booking in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Peter L. Couples - 16/09/2017
« Great stay! »

We had a very comfortable stay and thought the breakfast was extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER LOGAN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Chartres Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Véronique Chaillou, manager.

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