Hotel - Mercure Bordeaux Centre Gare Saint Jean Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Centre Gare Saint Jean Hotel

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3.5/5 758 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-21:45
    • Opening hours : Week-end FERME VENDREDI

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Choose a Standard Room with a king-size bed or two twin beds, all stylishly decorated and offering the same level of comfort and range of services.

  • 99 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV with VCR
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,496 reviews

Our guest reviews for Mercure Bordeaux Centre Gare Saint Jean Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 758 reviews
AccorHotels certified review
B. H. Couples - 03/06/2018

Very comfortable beds, clean room, helpful Staff at front desk.

AccorHotels certified review
Nhan T. Families - 02/06/2018
« Most decent hotel around Saint Jean train station »

The hotel is about five minute walk from the train station or just 2 minute tram ride. It's the most decent hotel around there. Room was a little spacious and tastefully decorated, especially those with balcony! We enjoyed the wine served at the hotel bar, good wine with decent pricing. However, I felt the hotel was understaffed as the whole night we're there there was only one staff working at both the reception and she served wine at the bar as well! However, she had tried her best to make our stay comfortable and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NHAN QUANG TRAN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mme BOUYER Carine

TripAdvisor review
Couples - 30/05/2018
« Good hotel for visiting Bordeaux for a short break »

This is a nice hotel with excellent links via the tramway into the centre of Bordeaux. It is also within walking distance so would suit most people. Staff were friendly and helpful and the Deluxe room was a good size and nice and clean. Would happily recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Richard S, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again Mrs Bouyer carine Hotel Manager

AccorHotels certified review
Phil Couples - 29/05/2018
« Comfortable hotel with very friendly staff »

Breakfast on 2nd day was running out and needed to be topped up more regularly

AccorHotels certified review
Frederico C. Families - 28/05/2018
« No air conditioning. Ugly usage of the housekeeping charts. »

In spite of the good emplacement of this unit and the nice results of the latest renovation works, my last stay (accor card 30…3332) was much less pleasant than previous ones. Paris was with high temperatures during these last few days and the air conditioning was not working. I was told that the "air conditioning was scheduled to be turned on only on June 4th", even though there were no mechanical failures... Secondly, there is a real bad taste usage of the housekeeping charts (and the garbage bags) that stay at the floor corridors 24/24, giving an impression of careless attention to guests. Both points have been insistently addressed with the reception, with no results at all. Hope Accor group could check the management effort at this hotel.

AccorHotels certified review
Anonymous Business - 24/05/2018
« Helpful and service minded personnel »

Good. One improvement can be to have at least one English speaking channel on the tv.

AccorHotels certified review
Mrs. J. A. Couples - 21/05/2018
« Reception very pleasant and glad to see that one of the receptionists is still there after many years. »

Our room was very pleasant and quiet. Our only complaint was that it was very warm the first night. Apparently maintenance had been done and they had forgotten to turn the AC on again! Second night fine. There are still no wall bars in the shower for support and no receptacle in the toilet for personal hygiene items. Breakfast fresh and good selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUNE AL-SAFFAR, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MRS Bouyer Carine Hotel Manager

AccorHotels certified review
Bunny Couples - 17/05/2018
« Good customer service. »

Loved the ambience & location. The room & bed were comfortable. The only fault was a lack of a room safe.

AccorHotels certified review
Margaret B. Solo - 13/05/2018
« Margaret B. »

Excellent,clean room and very friendly staff.

AccorHotels certified review
Anonymous Couples - 06/05/2018
« very good stay »

good location, helpful staff, clean & functional room (nice to get upgraded). good offering for breakfast, although a shame there was no chef on the Saturday to do eggs.

AccorHotels certified review
Pam F. Families - 29/04/2018
« Pleasant but short stay »

I stayed at the hotel with my family for a sports event. Staff were friendly and helpful.

AccorHotels certified review
Anonymous Friends - 25/04/2018
« Nice accommodation but could customer service could be improved »

All good except: poor bar service and breakfast service.

AccorHotels certified review
Elisa Friends - 08/04/2018
« Good »

The breakfast was great, as well as the service. Unfortunately in a room for two people, only one set of towels was ready. In the morning, we had to rush and leave for our train, it didn't leave us time to ask for another towel, so we ended having to share the towels after taking shower.

AccorHotels certified review
Ruth S. Couples - 24/03/2018
« Welcoming and helpful. »

We were well greeted on arrival, and were given all the information we needed.

AccorHotels certified review
B G. Couples - 19/03/2018
« A very satisfactory stay with great customer service. »

Very nice stay with the usual comforts of a hotel. Great breakfast and excellent customer service. Only surprise was that our upgraded King bed was actually two King-Single beds pushed together, so My partner and I found ourselves sometimes slipping between the crack. A very small item to highlight on an otherwise great stay :). We really enjoyed how polite the customer service was.

AccorHotels certified review
Tom Couples - 14/03/2018
« This is disturbing! »

I just made a reservervation for the 12 th of may, and you ask me to evaluate now??? Is something wrong with my reservation? Can you please contact me urgently???

AccorHotels certified review
A G. F. T. U. Business - 26/01/2018
« No Sir wifi works »

- “would you please change my room, the wifi signal is really weak and the connection was cut off too many time” -“Sir, the wifi work fine in the hotel” -“yes but it wasn’t fine for me” -“there is nothing I can do, I’ll right your request on a paper for the technicia” She writes a not and comes back to me: - “Sir can I help you?” Not only she mastered arrogance but she even didn’t recognize me after two second. I left the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAIN COADOU, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Gare Saint-Jean. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mrs BOUYER Carine

AccorHotels certified review
Nonante90 Business - 25/01/2018
« everything was fine »

everything was fine : the room, the dinner, the breakast, the bar and the hotel team

AccorHotels certified review
Shac Couples - 15/12/2017
« Shac »

In general our stay was very pleasant , the staff were very welcoming and the breakfast was good . Only problem was with the shower head in our bathroom kept on slipping .

AccorHotels certified review
Jaime E. Business - 11/12/2017
« Near train station »

Convenient hotel for remiaining close to St. Jean train station. Near the station, but not NEXT to the station. 5-7 minute walk. Being not so close to the station has the advantage of a quieter environment. Still good dining options around. Good hospitality. The hotel is a little bit worn, though. It needs renovation. Anyway, it's up to the Mercure standards.

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