Novotel Spa Rennes Centre Gare Hotel

Good Morning, I stayed 4 nights and have eaten several times in the restaurant for a total of €1040. I forgot some belongings of mine in the safe of the room n°307. I've been unable to go back as I was in the airport in Paris when I received their phone message. The staff finally sent my belongings back to me at home but when I opened the parcel some of them went missing. I called but the receptionist told it may be the postal services, I explained to him it was impossible as the Postal sticker was intact. Then I wrote to the General Manager, Hugo Nelson who answered me that my allegations were false and did NOT even take the complaint into account for further investigation. This is Outrageous for a so called 4 stars hotel!

We enjoyed our stay! The beds were comfortable, hotel clean and staff friendly. A few unfortunate things were that we had a split level room. The coffee maker was downstairs but bathroom upstairs. Lighting was poor in bathroom and the street was noisy st night. Overall good

Hotel very Nice and Clean in General and staff helpful when speaking to us in English (their 2nd Language) Breakfast was Good - but don't expect a Full English !!!!! Spa area was small - but ok - at least we could access it at anytime. Couple of issues - Website and Booking Form CLEARLY states we could access rooms from 12noon - on arrival at the hotel we were firmly told we could only book in from 3pm. We left our Baggage at the Hotel and went for a meal and returned well after 3pm. This is an issue I've seen mentioned before and Accor / Novotel don't seem to have addressed the issue. If you cannot access rooms till after 3pm - DON'T say on your website you can get your Room at 12noon !!!!! Also I paid for my Stay in December in FULL back in September 2016 - I'm very upset to see Novotel have Charged me with a 'Pending Transaction' for £305 onto my Credit Card. I have e-mailed Novotel and Phoned them but so far they haven't bothered to reply.

Would thoroughly recommend this hotel. Staff were superb - everyone was extremely friendly, from the Manager who made us all very welcome on arrival, the restaurant head who was extremely busy but made us feel very welcome, and the bar staff who were warm and friendly.

We (two adults, two children) stayed here for five nights and found it to be an excellent base from which to explore Rennes and the wider area. The junior suite is ideal for families, being split over two levels - our children used the sofa bed on the lower level, while my wife and I took the bed upstairs. Both levels have a TV. The hotel is well appointed, with a small swimming pool, gym, jacuzzi, steam room and spa in the basement; the breakfasts are good, the staff are friendly and helpful and there is free wifi. We didn't use the hotel restaurant in the evening, so can't comment - instead, we visited the very good and reasonably-priced restaurants around the nearby Gaumont cinema. (If you're visiting with children, the science exhibition and planetarium at the Champs Libres two minutes' walk away are also highly recommended.) So why four stars rather than five? I thought the parking charge of 13 euros per day was a bit excessive. Some of the gym equipment was in need of maintenance, in particular a running machine which kept sticking. (The wifi also went down for around 12 hours, but apparently it was out in the whole neighbourhood.) Overall, I'd have no hesitation in recommending this as a place to stay in Rennes.

My wife and I booked the hotel because of the spa facilities that it offered. We found the room spacious and comfortable. However, there were some minor points that caused slight irritation. According to the website description there should have been a mini bar and unlimited tea and coffee making facilities. Apart from the complimentary water ,the mini bar was completely empty and we had just 1 tea and 1 coffee each. We had brought some drink with us but, as the mini bar was empty, there was no bottle opener available. I enquired at reception and was lent a bottle opener by the bar tender who asked for its return immediately as it was the only one he had! There was a general lack off information in our room, especially about the spa. When we went down to visit it, there were no written instructions about where to change etc. All a bit confusing. In the evening, after going out for a meal and then watching the illuminations, we returned to a locked entrance door. After waiting about 15 minutes and several attempts to call someone on the entrance buzzer we were finally let in by someone. Its little things like this that make you decide not to book there in the future.