Novotel Spa Rennes Centre Gare Hotel

Nice hotel, great staff. Only complaint was air conditioning in my room was not working or cold.

Very comfortable and safe hotel with easy access to both Rennes' centre and train station. Would definitely stay again!

With all you need for a comfortable effort free stay

Hi, the room was lovely and i have no complaints about this. All the other areas are very clean and tidy and look nice. it's a lovely building. Equally, the team there are very polite and helpful. I have no complaints about the hotel or staff, they're great. The only thing that is slightly disappointing is breakfast. It's not that it is bad, it is just unimpressive. It is also very expensive, which makes it even more disappointing.

Staff were very helpful

When I checked into my room I noticed that the comforter bedding was dirty - what looked like a lot of hairs as crumbs. I pulled the top sheet back and found lots of little hairs on the bottom sheet. I did take pictures of this. I went back to the reception and they gave me another room while giving me a half-hearted apology. In the new room I used to safe to store some of my valuables. When the next day I tried to open the safe it looked like the battery had died. I called the front desk and they sent somebody up, but apparently it was not the battery. Unfortunately the safety lock kicked in and she wasn't able to open it. I had to wait until morning when they sent someone else up who was able to finally open it. The staff was very professional during this safe issue.

While a good location, several things in the room were not at the level I would have expected

Great Rooms, tidy and well maintained - a lot of potential! Sadly the counter staff was not really attentive. Thus i'm a Le Club AccorHotels Gold member i usually get a room upgrade on check-in. In this case the upgrade was not offered even though the Hotel was not fully booked, i had to discuss this matter with the counter personell on the next day and they seem to be unaware about this gratification for Gold and Platinum status members. Communication was a bit harsh and felt like i was begging for a unjustified favour. In the end i got the upgrade but the experience really was not great. Claiming to offer "unlimited coffee" at the Executive room but only providing 3 capsules does not really match the claim. The Wi-Fi was blocking certain services which made it not really useful for entertainment (e.g. Games) At check out the personell asked to pay the full price again despite everything was pre-payed. Again the tone was quite unfriendly. Also the personell was unwilling to provide a printed receipt because "printer is broken", however it worked fine for the previous and the next guests that checked out...

Usually great, this time I found room cold with windows open, pillowcase and towel with some trace, and I fall sick night because of ventilation, so ventilation cleaning should be verified.

The bathroom of room 105 is too dark. itneeds more light. There is nothing to hand the towels. And it lacks on the upper room something to put the luggage. La alle de bain de la chambre 105 est trop sombre. Il n'y a pas de repose serviette. Dans la chambre du haut il n' y a pas de repose bagagge.