Hotel - Novotel Spa Rennes Centre Gare
Novotel Hotel Novotel Hotel

Novotel Spa Rennes Centre Gare Hotel

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4.0/5 986 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 129.49 EUR Non member rate
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air Conditioning
  • RENNES AEROPORT
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Beauty salon
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 06:30-00:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose one of 4 options: a snack at reception from 4am; a buffet breakfast; hot drinks, orange juice and croissants served at the bar for those in a hurry; or room service.Environmentally-friendly, Novotel is pleased to offer you green products. You will really enjoy our "rain shower".

  • 103 rooms
  • 103 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 18 family rooms
  • 8 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Telephone
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,125 reviews

Our guest reviews for Novotel Spa Rennes Centre Gare

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 986 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Business - 17/05/2018
« Novotel Gare rennes »

Room was nice, but no heating, drink cooler didn’t work, phone didn’t work and despite several requests to fix it the only offer was to change rooms or use a fridge downstairs. Milk etc off by then anyway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER T., Thank you for taking the time to tell us about your experience at the Novotel Spa Rennes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NELSON Hugo

AccorHotels certified review
David Families - 14/05/2018
« Very pleasant stay »

We had a very nice time. We liked that the hotel is very well situated in the middle of the city, near the railway station and the shopping centre. We liked the duplex room because it was spacious and modern. We lived the pool and spa ans the staff were very friendly and very helpful.

AccorHotels certified review
Martijn B. Couples - 04/05/2018
« Terrible and bad experience »

Dear Manager, We would like to bring to your attention a lot of things we experienced during our stay at Novotel Spa Gare Rennes from April 23rd – 27th. We have stayed at this hotel two years back or so and we liked it and decided to book this hotel again for this trip. The first thing we noticed is the quality of the hotel has dropped drastically. The other most important thing we missed is the logic in creating such a place to stay for guests. The following points that we noticed are: Restaurant & Parking: The first night we arrived at the hotel we decided to have dinner at the restaurant and the table had Christmas decorations covered fully in dust and finger prints. From a 4* star we don’t expect to see such dirtiness especially when you have to eat at that table. Second I had ordered extra vegetables as a side dish which I didn’t receive. I was too tired to mention it to the waiter and wait around another few minutes for the dish to come. Parking spots are way too limited at this location and going down the turns are way too tight. It takes 10 minutes just to get the car in and out of the parking spots due to its narrowness. There is no lift from the garage to the reception floor. Heavy suitcases must be carried on the stairs to the reception. Rooms and breakfast: We had booked superior suite for our stay. Since it was for pleasure we wanted to splurge and enjoy at your spa. At the superior suite we had a bathtub and a shower. The shower pressure was too low, and the drain didn’t work properly, making a pool of water at our feet. The shower in the bathtub didn’t generate warm water. So, taking a shower in that room was annoying either way. The following morning, we made a remark about this to the reception and the front desk offered us a choice to do a free upgrade to a duplex suite. Given the fact that it is the priciest room in the hotel and it’s a suite we expected to see a bigger bathroom. But we were disappointed the bathroom was worse than the superior suite, at least WC was separate in the superior suite and had a bathtub. The duplex suite had a tiny bathroom and the WC in one small space. The shower space was too small to even move around in it to take a proper shower and the door didn’t close well creating a pool of water outside. The logic of designing this shower is too stupid to understand. The bathroom door opens inwards and the shower door in the corner opens outward. To get inside the shower one must squeeze himself in. The entire bathroom situation didn’t make it ideal to visit the pool and sauna because there was no place to hang our wet swimsuits. (I will attach pictures, so you can have a look) Downstairs was spacey but no hooks to hang jackets, no suitcase placer. Everyday we had to ask for extra towels. The bathrobes and slippers weren’t replaced. We ended up getting a dirty towel as well. Is it too hard to make a remark and mention housekeeping to take care of such details? On 25th April we decided to have a lazy day it was my husband’s 30th birthday so we decided to use the breakfast order in service. The continental breakfast for 2 in the room, all we got was 2 croissants 2 chocolate pastry, coffee and orange juice. No eggs no cheese no ham. I asked specifically for vanilla yoghurt and still got the peach one. So, not just 1 or 2 things that was unpleasant during our stay but way too many. We should not make a remark at the reception to ask housekeeping to vacuum the room daily but unfortunately, we had to do so. One day when we came back in the evening the floor was dirty and not vacuumed. Sure, people like us prefer a certain standard when staying at hotels when it comes to cleanliness and basic use of a shower with a decent breakfast that’s why we pick hotels from Accor group always 4* and up. But if we get this quality at a 4* hotel why not stay at 2* and pay less? Also have a look at our stay history in your system from last 6 years to see how much we stay in Accor hotels especially Novotel and Mercure. Our card number: 30…8198 Would like to hear back from you before I put this review online. Thanks Regards Martijn & Fauziya B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martijn & Fauziya B., Thank you for taking the time to tell us about your experience at the Novotel Spa Rennes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely NELSON Hugo

AccorHotels certified review
L. S. Business - 17/04/2018
« Bad stay this time »

Not felt the welcome expected when gold member. Ordered Room service and never get my order because the restaurant forgot about it. They finally offered me a free dinner to compensate but money was not my concern. Booked for a session at Spa, the staff was not informed. Several issue in the room (light, shower)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Spa Rennes Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, NELSON Hugo

AccorHotels certified review
Li W. K. Couples - 30/03/2018

The room was extremely well & Services was intensive especially the ladies reception staff were kindly enough to assist us perfectly. The only problem was the water leaking when taking shower. Thanks for your kind hospitality to make my birthday trip be a wonderful one!

AccorHotels certified review
Anonymous Business - 27/03/2018
« Great place »

Nice staff. Good breakfast.

AccorHotels certified review
R. Families - 05/03/2018
« short break »

Confortable duplex but noisy due to airconditionning (heating in winter time)

AccorHotels certified review
David Families - 01/03/2018
« Good Service Location »

A good location. However, we noted that some bits of the hotel need to have some attention. Examples include a shower connection this is broken, one of the covers for the shower hinge the cover is missing.

AccorHotels certified review
Sarah P. Families - 14/02/2018
« Relaxing Stay & Good Location »

Generally good. We weren't allowed into breakfast on the Sunday even though it was included in our room rate and we arrived before 10am!! No-one to serve in the bar. I probably wouldn't return to a Novotel due to this experience compared to the many other hotels I have frequented.

AccorHotels certified review
C. Business - 01/02/2018
« Bon »

Agreable

AccorHotels certified review
Anonymous Couples - 23/01/2018
« very comfortable »

staff always very polite and attentive and efficient

AccorHotels certified review
Janet Couples - 07/01/2018
« Modern, clean and customer-friendly - can recommend. »

one main issue is that through the air-channels everything (converstions, mobile ringtones, etc) is heard from the neighbouring room.

AccorHotels certified review
Moumaneix Business - 28/11/2017
« Very good »

Nice premices, nice service, excellent relationship...

AccorHotels certified review
Alexander Business - 20/11/2017
« Coming back next year when I will visit Rennes again »

Excellent hotel with spacious rooms and a very nice staff.

AccorHotels certified review
D. C. Business - 01/11/2017
« No wifi and staff shortage »

No wifi during 3 days / 2 nights. Reason was a national issue following to staff. Into my opinion only in the building as restaurants across the street could offer wifi. Further shortage on staff and very slow service at bar and during breakfast. No placemats ready, tables were not cleaned, no cups or plates available. You had to ask staff all the time for missing stuff. No rewards points added to account

AccorHotels certified review
Sat Business - 30/10/2017
« Not as good as previous stays »

The food was disappointing in the morning and it was very busy. So the staff couldn't clean the tables fast enough. The food was also not as good as previous visits. My shower head popped off on the first two days when the water pressure got too high. But I made it work after two days. The cleaning my room and my room was good.

AccorHotels certified review
M. Business - 30/09/2017
« No clear tarifications »

For the breakfast, there is two packages on the internet without any clear description. Reception asked me to call customer service next time. No indication on the internet that there is an extra payment if I want a shower cap for the swimming pool

AccorHotels certified review
A F. Couples - 18/09/2017
« Pleasant stay with good breakfast »

The overall experience was good. It was nice to receive an upgrade and our suite was very nice and spacious. The spa was just what we needed after a long journey and the location meant that the center of town was easy to reach. The breakfast was excellent, although the breakfast service - when things like plates and glasses and food ran out - was slow. The only real downside was a fire alarm fault which meant we had to leave our room for just under an hour in the evening and, presumably due to the hour at which this happened, there were no staff around to explain what was going on.

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Satisfied »

Once again our stay in Renes was satisfactory apart from the availability if wifi which was non existent.

AccorHotels certified review
Kathleen Solo - 11/09/2017
« Lovely break in Rennes »

Very comfortable. Good breakfasts and friendly staff.

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