Hotel - LaGare Hotel Venezia - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

LaGare Hotel Venezia - MGallery by Sofitel

4.5/5 2,479 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • MARCO POLO VENEZIA
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Well-being
    • Hammam
    • Massage
    • Sauna
    • Solarium
  • Babysitting on request
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

The hotel offers a shuttle service to and from Marco Polo Airport, on request and subject to availability (from 9am to 8:30pm).

Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.

  • 119 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Automatic air control
    • Radio in room
    • Radio in bathroom
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,948 reviews

Our guest reviews for LaGare Hotel Venezia - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,479 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 14/08/2018 TripAdvisor review
« Lovely location »

Wonder staff at the hotel and on the boat transport to the airport and main island. The hotel is beautiful inside and out! Great location for a romantic getaway. Would love to return soon! Thanks for the memorable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you so much for your 5 on 5 review and the nice words about the location and the staff! We are delighted to know how much you loved your experience at LaGare Hotel Venezia and we hope to have soon the chance to welcome you back! Leonardo Ometto

Doug P. Friends - 12/08/2018 AccorHotels certified review
« Very convenient location »

For the price we paid, excellent. Quiet room, comfortable bed. Breakfast service good, despite hotel bring very full. Excellent shuttle services to main Island and to Airport

Couples - 07/08/2018 TripAdvisor review
« Nice hotel in venice »

Impressive hotel from start of booking process to leaving the hotel. Customer service are excellent. Only downside are breakfast, not too much choice and the same everyday, and there are no kettle if you need some hot water making your own tea. Overall I am very pleased staying here and will do so next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback and also some comments to improve our service. I will share with our restaurant manager your comment regarding the breakfast as there is always room to improve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto

Alexandre M. F. Families - 04/08/2018 AccorHotels certified review
« Worried about it was away from Veneza and it was the best part »

Just booked it with a flexible rate to have a chance to cancel it just in case the access to the property was an issue But... The access was easy and definitely will consider this property on a next opportunity for a longer stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre Mac F., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback especially when, at the beginning, our hotel seems not to be the best solution :) Murano is one of the most original places in Venice and we are happy to know you appreciated it so much! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

Adam Families - 03/08/2018 AccorHotels certified review
« Fantastic great location »

The hotel rooms were spacious and the location was ideal for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. Thank you so much for this super nice review! We are delighted to know our location was the ideal solution for you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

Family - 02/08/2018 TripAdvisor review
« Comfortable and nicely designed hotel, with some disappointments »

This former glass factory has been very nicely renovated and converted into a top-class hotel. The room was not very large, but comfortable. The hotel advertises a free shuttle service to/from Venice and the airport. As the hotel is located on Murano, an island separated from Venice, a shuttle to the city is indeed a very crucial point. To our disappointment, however, the shuttle was continuously booked. One morning we were told that the next opportunity to go to Venice was at 5pm. One therefore has to rely on public transport, which for a family of 5 costed 75 EUR per day in addition. If we had known, we might have preferred to book a room in Venice itself. Another disappointment was that the breakfast turned out to be cheaper when ordered on the spot. We had however added breakfast at the time of our booking and therefore had to pay 18 EUR per person per day instead of 12 EUR. The personnel at the reception was unresponsive towards both our complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre Thank you for your review and for being our guest during your stay in Venice. We are sorry your experience was not as expected but we would like to highlight that the free water taxi is something that has to be booked and subject to availability, as written in all the booking sites as well as on our website. We are sorry for your experience and we thank you for your comments that will help us to improve our service. Thanks a lot again, Leonardo Ometto

Jennifer S. Couples - 01/08/2018 AccorHotels certified review
« Great »

Great front desk staff and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Ometto General Manager

Miroslaw Couples - 31/07/2018 AccorHotels certified review
« Great hotel on Murano Island »

LaGare Hotel Venezia is a really great and comfortable hotel, located on Murano Island, which is much calmer than Venice Island. It takes only 20 minutes to get to the Venice Island and the water-tram stop is located just outside the hotel. Highly recommended place for stay when visiting Venice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miroslaw, We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

Filippo Families - 31/07/2018 AccorHotels certified review
« Very beautiful hotel »

The hotel is extremely beautiful. I felt like the size of the room we booked for 3 people was quite small. Normally there were big lines at the reception. The checkout time and possibility of late checkout were not very clear when we asked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Filippo, We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. I will share them with the team in order to improve our service. Thank you again for sharing your experience, and we hope to have the chance to welcome you back soon. Sincerely, Leonardo Ometto General Manager

Mirek B Couples - 31/07/2018 TripAdvisor review
« Great hotel on Murano Island »

LaGare Hotel Venezia is a really great and comfortable hotel, located on Murano Island, which is much calmer than Venice Island. It takes only 20 minutes to get to the Venice Island and the water-tram stop is located just outside the hotel. Highly recommended place for stay when visiting Venice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mirek We're pleased you had an overall delightful stay. Our guests are our priority and we love that you felt well taken care of. We thank you also for your strong recommendation to choose us for a stay in Venice! We hope to have the chance to welcome you soon again! Leonardo Ometto

Giselle Families - 29/07/2018 AccorHotels certified review
« Good »

My experience was good. The hotel is beautiful an very clean. However, the problem is the transportation. When we booked we didn't know this hotel was located in Murano, which is beautiful but need to get a water taxi to go to Venice. You should offer this service for your guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giselle We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I'm sorry to read you weren't aware about our water taxi as it is written on all our communication tools that we offer an exclusive free boat transfer service from and to the Venice Airport, from and to the old town (Fondamenta Nove). The service is subject to availability and on request. It is available from 9.00 am to 8.30 pm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and that you will take advantage of your free complimentary shuttle. Sincerely, Leonardo Ometto General Manager

Anonymous Business - 29/07/2018 AccorHotels certified review
« Satisfied »

Na

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Ometto General Manager

Ali Couples - 28/07/2018 AccorHotels certified review
« Great hotel, great staff and super location »

Great hotel, great staff and super location. Not in Venice thus more quiet. Superbe hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ali Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our staff was able to give you a perfect service. We hope to see you again very soon. Sincerely, Leonardo Ometto General Manager

Anonymous Families - 28/07/2018 AccorHotels certified review
« Good set up and location but poor service »

We loved the Quiet location - right by a valparetto station and a grocery. There was plenty of room. We were very happy with the set up of the rooms. There was nice furnishing and fixtures Service - no one will go above and beyond here. If there is a problem they may do something about it but are annoyed that you brought it to them and find a way that it is your fault. Maid service - takes forever. If you are out all day every day then it's fine but never expect that you will leave your room for 5 hours with the ready to clean sign on the door to return to a clean room. This is a problem for families or people who want a mid day rest. Air conditioning - quiet cool in the lobby and common areas but warm in the room and there is no way to control it. We asked to make it cooler to no avail

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short with the room service. I will share your feedback with the cleaning and maintenance staff. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Leonardo Ometto General Manager

Pierre V. M. Families - 27/07/2018 AccorHotels certified review
« Nice and comfortable hotel, with some dissappointments »

One disappointment was the “free” shuttle service to/from the airport or Venice. When we booked the room the free shuttle service was a key requirement for us for staying on Murano, as we would need to go the Venice every day. In practice, however, the shuttle was always booked so that we had to use and pay for public transport. For our family this was an additional cost of 75 EUR per day, something that if we had known, we would have taken into account in the room price. Another dissappoint was the price for breakfast. We payed 18 EUR per person for breakfast when booking the room, thinking that booking early is always more advantageous. Upon arrival, however, breakfast was advertised for only 12 EUR per person. This meant that we payed another 90 EUR extra for breakfast troughout our stay. In both cases we feel cheated by the hotel management.

Alexis P. Couples - 25/07/2018 AccorHotels certified review
« Magnificent »

Everything was perfect: hôtel, room, breakfast, restaurant,... BRAVO I am only staying with Accor for the Mgallery Brandt and living this kind of expérience. Please build more Mgallery... It is time someone at accor realise what a great brand they have with Mgallery (unlike all the otherwise). One again magnificent and you will see me again at La gare hôtel and other Mgallerys: à well deserve 10 NPS!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback, especially when it is so enthusiastic! I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and to deserve a 10/10 rate! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

Anonymous Couples - 22/07/2018 AccorHotels certified review
« Nice alternative to Venice »

A lovely, romantic visit to Venice, although the room looked out onto a brick wall. Food not great at hotel, but many options abound in Murano. Service efficient, but not overly warm or friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the ime to review our hotel! We are glad that you enjoyed your stay and we will take advantage of your comment regarding the staff in order to improve further our service. We hope to see you again very soon. Sincerely, Leonardo Ometto General Manager

Anonymous Solo - 21/07/2018 AccorHotels certified review
« very good »

I prefer to stay in Murano than in touristy Venice and La Gare is the perfect addition in Murano for that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our quiet island and we hope to see you again very soon. Sincerely, Leonardo Ometto General Manager

Sacha W. Families - 12/07/2018 AccorHotels certified review
« Lovely but... »

Having stayed before and had an excellent stay we decided to come back. However there are some minor flaws which would improve the stay hugely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sacha W., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. We also thank you for saying that with minor changes your stay would be improved hugely. Could you please tell us which ones? We would be happy to know in details what they could be. For us your feedback is important and, as we always strive for excellence, very useful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

Deb G. Friends - 10/07/2018 AccorHotels certified review
« Very awesome in every way! »

Perfect! Bed comfortable French balcony nice to have Awesome breakfast Helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deb, We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback and to read our guests' satisfaction! We are delighted to read you appreciated your room and our staff and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

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