Hotel - LaGare Hotel Venezia - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

LaGare Hotel Venezia - MGallery by Sofitel

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4.5/5 2,343 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • MARCO POLO VENEZIA
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Well-being
    • Hammam
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.

  • 119 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Automatic air control
    • Radio in room
    • Radio in bathroom
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,719 reviews

Our guest reviews for LaGare Hotel Venezia - MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 2,343 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jorge A. Families - 19/04/2018
« Great place, services, excellent price »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE A., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
De J. Couples - 19/04/2018
« This MGallery is not at average level of MGallery standard »

Lot of great things like staff availability and willing to serve. Good hotel atmosphere. But.. The bed was too old with back pain as consequence, food (breakfast + fresh fruits) was almost not eatable. (Mixed eggs, no regular Bred, no salted butter...) On the top of this “not at level services” the packet with all our gift has been stolen!!! Only 94€, but I have never experienced such bad behavior since a 2 star hotel in Tunisia! After long time spend in MGallery (Aachen, Geneva, Paris) it’s just unbelievebale. Hope you can do the right transformation with this hotel in order to reach your MGallery standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHARLES ANTOINE DE j., Thank you for taking the time to tell us about your experience at the LaGare Hotel Venezia - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies here. I have sent you a private email message. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Luigi Families - 18/04/2018
« Best choice in Murano »

Beautifully renovated property, good breakfast and great cocktails at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luigi We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback! We are happy to know you appreciated the property and our delicious cocktails! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
J. H. Couples - 15/04/2018
« Unsurpassed Staff »

The negative first; the Hotels location. You have to get a Water Taxi to the Hotel from the main Island and the ride can be unbearable with locals and tourists packed in like sheep. This however is not the Hotels fault. The Breakfast is very tasty with a good spread, but sadly it stays the same every day. If your trip lasts longer than 4 days you will get sick of the lack of food variaton. The Island or Murano has little to nothing to do, that is unless you love and or are facinated by glass. All shops and restaurants close early on Murano, but if you like taking moonlit walks in desserted streets, this is your place. The best place to eat on the Island is the Hotel itself. The food is great and the service impeccable. The rooms are spacious and well designed, everything you can think of has been thought of has been thought of, except bath robes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback on every aspect of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took note about your tip on bath robes and we will see if there is room for improvement! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

TripAdvisor review
Couples - 12/04/2018
« Fabulous Hotel »

We really enjoyed our stay, beautiful room/suite with fabulous views. The staff were extremely helpful and friendly. The food in restaurant was delicious. Very conveniently located for water transport (Vaporetto stop right outside). We cannot wait to return in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine, Thank you for your comment about your stay at LaGare Hotel Venezia! The fact that you want to return in the future means a lot to all the team, it represents a great reward for their hard work. We strive to give each guest a superior service, and therefore we will reach our goal when you will come back. We will be delighted to welcoming you again soon. Sincerely, Leonardo Ometto

AccorHotels certified review
Oguz Couples - 10/04/2018
« Great 'hot' hotel »

The hotel is excellent. The service is great. The only issue was the 'hot' rooms without air conditioning. We have been told that due to law they cannot turn on AC till end of April even if outside will be 30 degrees. We've been told to open the windows for fresh air. Apart from it, the hotel is recommended. In fact this was our second stay within a month.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oguz Thank you for the great review of our hotel! We are glad that you enjoyed your second stay and we hope to see you again very soon, as soon as we have turned on the AC :) So...very very soon! We thank you again for being such a lovely guest and for having chosen us again, it means a lot to us! Sincerely, Leonardo Ometto General

AccorHotels certified review
Mrs A. N. (. M. M. P. Couples - 07/04/2018
« A comfortable hotel »

The room was well presented, but unfortunately, tea, coffee and sugar were not replenished. the restaurant menu had very limited choice for evening meals and kept the same menu every day. The café/bar was excellent during the day, but sadly the same menu did not come up to the same standard during evening service within the hotel. There is VERY limited sitting/relaxing space within the hotel reception and bar areas. Many people were having to balance their meals on foot stools- if they were lucky enough to have one. We did not expect to have to join a queue for breakfast in order for staff to find a place to seat us. Although there was a varied, cold choice at the breakfast buffet, the "hot" food was extremely limited and poor quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N. and Mr. Parker Thank you for taking the time to tell us about your experience at the LaGare Hotel Venezia - MGallery by Sofitel. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies if the breakfast was not as expected.. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Raphael H. Couples - 06/04/2018
« Satisfait »

Super staff , super deco, super emplacement

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur H. Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer nos salutations distinguées. Leonardo Ometto General Manager

AccorHotels certified review
Phillipa Friends - 04/04/2018
« elegant and helpful »

The room was lovely and had a great view. The staff were very helpful and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippa We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Chloe B. Couples - 04/04/2018
« Wonderful stay »

We had a wonderful stay at LaGare Hotel. The hotel was easy to find and conveniently placed by the water bus stop to get to the main Island. The hotel was very modern and stylish and we were impressed as soon as we walked in. The manager & reception staff were very helpful and looked after our luggage before check in and gave us a really helpful map and explanation of how best to get around. Our room was very modern, spacious and clean and had everything we needed. It was great to have sky so we could have music channels on whilst getting ready. The breakfast was delicious and there was a good selection of food. Staff were all so helpful and polite. The manager noticed it was my Birthday the following day when he checked us in and it was a lovely surprise to find a bottle of prosecco in our room when we returned that day. Everything about our stay was perfect and we'd definitely return and recommend to our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chloe B., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback and we are happy yo loved everything during your stay. We are also pleased to read you appreciated the fizzy bottle of prosecco and we thank you again for choosing our hotel to celebrate such an important moment of your life! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Anonymous Couples - 02/04/2018
« A pleasant stay with some minor issues. »

The staff were friendly an efficient. The boat transfer to and from the airport was fast and convenient and made the journey from the airport so easy. The breakfast was acceptable if a little limited in terms of choices. It would have been good to see more options sourced from the local area. The air conditioning was not functioning in our room which made it very hot in the evenings. We were able to to open the windows to alleviate this, however we would have preferred to use the air conditioning to achieve a comfortable temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. We are happy to read you had a nice stay and I wrote down your comment about breakfast in order to improve our service. Thank you for your kind feedback, and we hope to see you again soon for another stay in Venice. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Vladyslav Couples - 26/03/2018
« Great stay in Venice. »

The stay was overall amazing. The entire Front Desk team has efficiently assisted me with all the inquiries and even went extra due to the specialty of my stay on those days in Venice. I informed the Frond Desk team that I would do a proposal to my girlfriend during our stay and therefore was gratuitously upgraded with the room category. Also, I was helped with flowers and breakfast in room arrangement. I am very satisfied with this property and will definitely choose the same hotel in case of my next stay in Venice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladyslav Dear Vladyslav thank you very much for taking the time to share with all of us your experience. It means a lot for us! We are happy you chose our hotel for the proposal to your gilfriend and we hope the location perfectly fit with this memorable moment! We hope to see you again in the near future, Greetings from Venice, Leonardo Ometto General Manager

AccorHotels certified review
Anonymous Families - 25/03/2018
« Great »

My stay was superb despite a few disappointments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for reviewing our hotel! We are glad that you enjoyed your stay and, if you want to clarify what few disappointments are, we will be happy to try to do better for your next stay. We hope to see you again very soon. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Steve E. Business - 23/03/2018
« Beautiful Hotel! »

LaGare Hotel Venezia is a perfectly situated, beautifully appointed hotel with excellent staff and service. Located on the island of Murano which is convenient for the airport, not so "busy" and "touristy" as Venice main island, I stayed in room 100 which has a beautiful view of the main canal where you can see the ferries arriving, and when taking a break watch the locals coming and going with their groceries or the early morning sweeper who used a real birch broom to tidy the canalside paths! Room service and bar staff are incredibly helpful and attentive and ultra-polite (even an American guest would have struggled to find anything to moan about!), and the decor and furnishings are stylish yet comfortable. If I had to suggest any improvements, the breakfast room/restaurant is a more like a canteen than a restuarant, and the room service and bar menu is limited. But small problems...I had breakfast along the canal in a little local cafe bustling with local shoppers and workmen, served by the (very italian) owner from displays of freshly baked Foccacia!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to fulfill our guests desires and reading we made your stay memorable makes us very proud for our daily work! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
B D. Friends - 16/03/2018
« Very comfortable, excellent staff. »

It was our second stay. We found the hotel as comfortable and convenient as the first time and remarked once more how extremely pleasant and efficient all the members of staff were, wherever in the hotel they operated. A before we enjoyed the convenience of the vaporetto just outside the hotel. The breakfast and the meals were excellent and the wine suggested was perfect both times. being in a Junior suite was a luxury we do not regret we treated ourselves to. Would definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It's always a pleasure to welcome our guests back as it is very rewarding for the whole team! We would love to welcome you back for your 3rd stay with us, so feel free to contact us for any further request. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Bob D. Couples - 13/03/2018
« Fantastic hotel to celebrate our anniversary »

The staff were excellent, helping us to understand the local area and transportation. The room was modern and clean, and nicely quiet! The breakfast was very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob D. We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback, especially when we read we made a special moment such as an anniversary memorable! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Joe Couples - 10/03/2018
« Beautiful hotel, friendly staff »

Lovely experience from check-in to check-out. Ideally suited to public transport. Well appointed, modern rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Karen Couples - 08/03/2018
« Amazing First Visit to Venice »

We had a lovely three days exploring Venice and the surrounding islands. The best part was coming back to our little island. It felt like a secret haven to come back to. Lovely hotel, comfortable room, an unexpected view of the water from our window. Fabulous breakfasts with so much choice. Kept us going for all our sightseeing. Friendly staff. Icing on the cake was the complimentary hotel boat ride back to the airport. (Our arrival flight time was too late for this service but Reception staff had prearranged our leaving transfer in advance for us) still dreaming of our little get away now!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
H. W. Families - 07/03/2018
« Perfect. »

The Hotel team were brilliant so friendly, beyond helpful & always smiling and approachable even at 5am checking out! Couldn’t fault my experience at the Hotel it’s beautifully designed and full of local art which is gorgeous! Murano is stunning, I took my mum for her Birthday! The receptionists helped me arrange a birthday cake and cocktails delivered to the room, it was perfect! Very professional & hospitable the entire duration! Will definitely be coming back - just maybe when it’s a little less rainy! But over all yes! I would highly recommend La Gare Venezia! Thanks again for having us! X The receptionists even helped me arrange

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback and we are so happy to read we made your mother's birthday memorable! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Vytas N. Solo - 04/03/2018
« Perfect birthday night stay! »

First of all, I am very glad I chose your hotel in Murano. Travelling to and from it to see other sites of interest in Venice by vaporettos was just perfcet as it let me see la Serenissima from the most beautiful pointof view - the water. Secondly, I am very pleased with the stay - the room was beautiful, well arranged and spotless; the bed was comfortable, which is important for a tall man like myself; the bathroom and its amenities - on the spot. Every detail in the room was thought through and I loved it. Last but not least, thnk you for making my birthday night stay so memorable by adding a complementary bottle of local Veneto Mionetto prosecco bottle and a handwritten note from the management. This was an amazig touch to the already uplifting mood of the day. The only tiny minus was that during check-in and check-out receptionists, insetad of speaking to me in Italian, the language I used when introducing myself and asking a question, responded to me in English. I understand the nature of such behaviour, however, this is not so nice. I know that I am a foreigner and have an accent when speaking it and that my Italian isn't top notch, but it isn't that bad that they would not understand me or I would not understand them. I put a lot of effort into leanring to speak Italian as well as possible, but the staff discharging those efforts by blurting out answers in English, the language they are not even sure that I know, is disrespectful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vytas N., We very much appreciate your comments regarding your stay at the LaGare Hotel Venezia - MGallery by Sofitel. It is always a pleasure to receive positive feedback and to read we made your stay memorable makes us very proud of our daily job. I'm so sorry for the problems with the language, I will speak tomorrow with the reception staff and, in the meantime, I ask you to accept our apologies. Please be sure they didn't mean to be not respectful, maybe they thought that they were welcoming you in our country and the best way was to do it in your language :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leonardo Ometto General Manager

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