Hotel - LaGare Hotel Venezia - MGallery by Sofitel
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Mgallery by Sofitel Hotel

LaGare Hotel Venezia - MGallery by Sofitel

Riva Longa, 49 
30141  Venice
ITALY

2,018 reviews
TripAdvisor Rating Based on 2,018 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Well-being (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • MARCO POLO VENEZIA
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Well-being (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Boat excursions

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.

  • 119 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
    • Automatic air control
    • Radio in room
    • Radio in bathroom
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,247 reviews

Our guest reviews for LaGare Hotel Venezia - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,018 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Thomas Families - 16/08/2017
« Very nice staff and good servise »

Two day trip to Venice with the family. Enjoyed the nice a more calm island of Murano.

AccorHotels certified review
Admira Couples - 13/08/2017

Situated on a quiet island away from crowded and busy Venice, this hotel is conveniently located next to boat shuttle, museum, restaurants and supermarket. It's clean, cozy, and staff are really nice. The bed was amazing and comfortable. Shuttle to Venice provided which made our stay even better. Only one minus to our overall experience, there was no iron in the room.

AccorHotels certified review
Rebecca D. Couples - 12/08/2017
« Exceptional. »

Check in was a breeze. It was very hot outside and the temperature in the hotel was consistently perfect. Room was beautiful. Shower amazing. Wifi good quality. TV great for a break from being a tourist. Breakfast included, delicious and generous. Staff, the best in the world.

AccorHotels certified review
Hajjo2000 Couples - 12/08/2017
« We love LaGare! »

This was our second time of staying @ LaGare. Our first stay was during our first visit to Venice and surrounding islands. We loved Venice, Murano and LaGare so much we had to return!

AccorHotels certified review
Lee Couples - 11/08/2017
« Amazing! You simply cannot get better! »

The room was outstanding! I couldn't believe the whole space was ours!! The view was out of this world and something I will never forget! Possibly the best view in Murano - right over the grand canal over to Venice. Murano is quiet and relaxed away from the hustle and bustle of Venice but with all all the style and grace. The staff simply couldn't do anything more for you and breakfast was delicious! I will be booking again! Thank you

AccorHotels certified review
Pyp Families - 09/08/2017
« High stardard quality service and super comfortable environment for a hotel in environment »

We had an enjoyable and relaxing vacation in a peaceful and less crowded island at Murano. The hotel provides amazing good quality of service to its guests, clean and modern designed room. Staff are nice and helpful with smiles all the times. The most highlighted part in out holiday was the free shuttle services to pick up and drop off at the airport that saved a lots of struggles with luggage over bridges. Its also great to get the free shuttle service from and to the main island of Venice where most of the main sightseeing are located. .

TripAdvisor review
Couples - 04/08/2017
« What a pity »

Shuttle from Airport to Hotel - didn't work Reception - we even had to ask for a 2nd key; the topic that the pick-up from the airport hadn't worked didn't catch high attention, at least I never heard back (but the receptionist was very keen to collect my print-out of the shuttle reservation) Room - nice and spacious, but the TV program (although SKY) was very poor, except for a very few others only Italien channels Bathroom - small, shower very unpractical shower system first the water comes from the rain shower and then you can pull the tuggle use the hand shower... Gym - toooooo small, 3 workout stations (Technogym, non-professional line) (1 recline, 1 treatmill (very shaky and noisy (I stopped unnerved after 20min.), 1 Unica multi function home gym) Breakfast - basic, fruits not really fresh (pineapples were brownish), scrumbled eggs almost liquid, yoghurts not natural (even the plain yoghurt contains sugar) Restaurant - we ate better and cheaper outside the hotel General - lots of mosquitos and nobody seems to do anything against it, I collected more than 30 picks within 3 days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the LaGare Hotel Venezia - MGallery by Sofitel. I am sorry that your experience did not meet your expectations. We are sorry you defined our Gym as unprofessional with the unprofessional line of Technogym because we bought just the highest quality equipment. We are sorry for the mosquitos as well, we do our best against them but we are on a island surrounded by water and in this period the temperature are very high creating the best conditions for them. Anyway, our activities against them are giving good results. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Ometto General Manager

AccorHotels certified review
Joannan Couples - 01/08/2017
« excellent stay in the hotel, staff was always smilling »

We had a great time in the hotel, the room was beautiful and clean. The friendly staff helped us in preparing our stay and arranged transportation. Only the air conditioning was a bit challenging to adjust. The room was big therefore time for temperature to settle was long. We appreciated that we had everyday some bottles of water left in our room.

AccorHotels certified review
Clementine Friends - 31/07/2017
« Somewhat a good experience »

The staff were very friendly, hotel was beautiful; the decor was amazing and the hotel is based in a great location, where you can easily get around; the free shuttle was very useful as well. Food not so great when it came to dinner or lunch at their cafe - very small portions. Breakfast wise, could have had a few more options, including sausages and beans - just to round up the continental breakfast experience. The one thing my friend and I were definitely not happy about, was that their laundry services were not free, especially use of the iron. We were not allowed this in the room and if we wanted our clothes ironed, we were charged ridiculous amounts specific to each item - i.e 12 euros for one dress. I'm glad I didn't have to iron ALL the clothes I had brought, otherwise both my friend and I would have had to spend up to 100 euros just to iron our clothes. I think this service needs to be reviewed. Overall, I was happy with the staff, customer service and location being accessible to other areas in Venice and the free shuttle service to and from the airport. I may come back if ironing becomes free.

AccorHotels certified review
Ls Couples - 30/07/2017
« subtle and relaxed luxury and elegance »

An enchanting stay in a wonderful and calm hotel. Extremely pleasant staff, a great buffet breakfast to start the day. We particularly appreciated the fact that the hotel has been designed to sit perfectly in its surroundings and that its interior design gives it a true Murano identity.

AccorHotels certified review
Dirk K. Families - 30/07/2017
« missing appraisal - specially as Platinum Member »

Last year we have been in Venice at the Papadopoli Venzia- a real perfect stay.. During our stay, we have seen as well the LaGare Hotel in Murano.. Due to the fact that we live as well in an old factory, we thought it will be a good choice for our stay in this summer -but this was a false estimation. We arrived in the late morning and there was no chance for an early check-inn. Can happen, not an issue but the desk clerk has not given the impression that he was willing to support us. His snippy answer: not earlier then 2 or 3 pm, will the room be available. I had in the past much warmer welcomes in lower class Hotels e.g. like a Ibis! We dropped our luggage and arrived back at the late afternoon. We have booked the room for three people. The room was not prepared and the additional towels etc. for my daughter were missing. We have searched the room - only 2 sets. Again at the reception a snippy answer. "have you looked under the bath tube?" - which more or less should read: before I ask a colleague to do the job, i will ensure that the tourist is not blind. Not really adequate to the Hotel type and category! In the room, nothing special, no little something / no cookie / no small gift which me - as a Platinum member - normally enrich my stay in the Hotel(s). And again the room - we were wondering about same dirty dots on the wall paper - during the night we have learned the hart way what was the reason of the dirty dots. We had some mosquitos in the room, which have stolen our sleep. First of all, clean the wallpapers and then install nets to prevent mosquitos!

AccorHotels certified review
Joachim V. Couples - 30/07/2017
« Perfect stay »

Nothing to remark. Very good hotel. We'll be back :-)

AccorHotels certified review
Zhongshu L. Families - 28/07/2017
« I lost my money even locked in safety box »

This is the first hotel I stayed during my Italy trip. After left the hotel, I realized my wallet missed two 100 Euro bills and two 100 USD bills which was locked in the safety box along my stay. When someone only gets 4 bills out of 20, that means he/she doesn't want his/her behavior to be observed. So although I have no evidence, I would believe it's hotel staff or someone knows hotel can enter the room and has a way to open hotel room lockers. So, I would suggest hotel manager to investigate the one who cleaned my room during my stay. If my opinion/suggestion not be taken and responded, that's fine but I really lost my fate with Accor hotels.

AccorHotels certified review
Chantal Families - 27/07/2017
« Great location & nice Boutique hotel »

The hotel is nicely decorated with Murano glass fixtures, vases and sculptures throughout. We were a family of 4 and stayed in an Executive room, which had lots of space for suitcases etc. The Executive room has a loft on the second floor with a queen bed and two twin beds on the main floor of the room. Perfect for a family with two kids. We stayed for three nights and took advantage of the water transportation offered by the hotel to/from the airport and Venice. You do need to book this in advance as it is based on availability. I was very lucky as I booked the airport water taxi only two days before my arrival and it all worked out well....and definitely part of the fun of staying at this hotel. We didn't take advantage of the breakfast buffet as we found it too expensive for the family of four. We had breakfast at a coffee shop close by and bought yogurts at the grocery store. If you like a large breakfast in the morning, I would recommend the buffet as not much is open in the morning in Murano. Overall, the hotel and the location was great and worked well for us. Venice is very crowded in the summer and it was nice to come back to Murano at the end of the day. The customer service at the hotel was fine.

AccorHotels certified review
Ricardo Families - 26/07/2017
« excellent staff, lovely hotel, awesome location »

Another excellent stay (our 2nd at this hotel) - we love the location in the centre of Murano - and just a quick waterbus or water taxi ride away from central Venice. great staff - all speaking great english (and seemingly french, too); lovely breakfasts; lovely room - great aircon, nice beds, furnishings, etc. The executive rooms have a mezzanine bedroom over the living room/bathroom which works well for us with two young kids who slept on the sofa bed in the living room.] The only downside we felt was that reception can get busy - if you're in a rush to check out, you may still need to wait 5-10 minutes at busy times! Oh - and we used room service a couple of years ago and it wasn't great to be honest - not wide choices, and the quality wasn't great.

AccorHotels certified review
J S. Families - 25/07/2017
« One of the best 5 star hotel experience I have had. »

This was my family's first time in Venice and we are very glad that we stayed at Lagare in Murano. Venice is a beautiful place except that it has become very crowded with tourists. Lagare is a beautiful retreat to end the days visit to Venice with a peaceful rest in a beautiful property. We stayed in nine 4/5 star hotels and my family unanimously voted Lagare as the best. Everything was close to perfect but I would like to give the following feedback which I hope the hotel can look into: 1) I traveled to Venice by car. It was only after reading online comments about having to park at the Marco Polo airport and informing the hotel to arrange pick up by boat, that I realized such a service was available. It would be good if the hotel could put such information on your website. 2) I booked an executive room and a suite for my family of 5. When I checked in, I realized that the rooms were very far apart an on different floors. The reception told me that it's because the two rooms are different and they do not have them both on the same floor side by side. I did request a connecting room during booking but nobody informed me of this problem. It was rather upsetting and inconvenienced that my family was separated. If the hotel could have advised me of this problem earlier, we could have worked out a solution.

AccorHotels certified review
Nigel Families - 22/07/2017
« Nice hotel away from the crowds »

Nice quiet location, murano island becomes very peaceful in the evening which is great. Limited restaurant options but food in the hotel was good although can't recommended LaGare cafe, service was slow, food average and you couldn't change to a room (why??). Room was very nice but view was disappointing ( a brick wall).

AccorHotels certified review
Catherine Families - 20/07/2017
« Food excellent, facilities beautiful, service not perfect. »

Food at the restaurant and room service was excellent. We had dinner both nights and the food quality was presentation was great. Atmosphere and design very modern. The staff at the restaurant and at front desk were professional and accommodating but seemed overwhelmed.

AccorHotels certified review
F. Couples - 18/07/2017
« Very Nice Hotel But Confused Staff »

The hotel was very nice and located in a nice area. Overall the staff seemed helpful but they had some difficulty understanding both Italian and English which made checking out somewhat difficult. The room was clean except for a mysterious splatter stain behind the front door that the cleaning staff seemed to have missed.

AccorHotels certified review
Paul Couples - 16/07/2017
« On the long Canal »

The hotel is very nice and modern. Sleep quality is good and so are the accessories. The room we received was a bit small but functional. Breakfast is good with diverse items to choose from

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