Hotel - Novotel Manado Golf Resort & Convention Center
Novotel Hotel Novotel Hotel

Novotel Manado Golf Resort & Convention Center Hotel

4.0/5 597 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAM RATULANGI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf courses (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Grass tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 176 rooms
  • 17 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 984 reviews

Our guest reviews for Novotel Manado Golf Resort & Convention Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 597 reviews
Herry Y. Business - 11/10/2018 AccorHotels certified review

best

Patricia Couples - 05/10/2018 AccorHotels certified review
« Amazing »

This is my second time enjoying my vacation in casabaio paradise resort...this is my first honeymoon....i loved this place so much....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your sharing your experience with us. We are glad to be part of your honeymoon vacation. It is our pleasure to ensure you had an excellent experience on your special times. We wish to welcoming you again at our beautiful resort Sincerely, Sabar Sitompul Executive Assistant Manager

Stichting A. Business - 04/10/2018 AccorHotels certified review
« Santai »

Lovely, fantasic

Our hotel has responded to the review
Our hotel has responded to the review

Tamu yang terhormat, Terima kasih telah memilih hotel kami saat Anda berkunjung di Manado. Kami sangat senang mengetahui Anda mendapatkan pengalaman yang menyenangkan . Komentar Anda akan membangkitkan semangat kami untuk terus memberikan produk dan pelayanan yang terbaik untuk semua tamu kami Kami menunggu kedatangan Anda kembali di Novotel Manado Golf Resort & Convention Center Hormat kami, Sabar Sitompul Executive Assistant Manager

Maharani Business - 25/09/2018 AccorHotels certified review
« Great services! »

Really enjoyed our stayed here... Very helpful staff, spacious and clean room, and i love the breakfast menus they served.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for share with us your recent stay experience. We are glad to know that you had a pleasant experience at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

P. Families - 20/09/2018 AccorHotels certified review
« Unforgetable first staying in Grand Kawanua Novotel »

Perfect atmosphere, cozy room, great food and the best hospitality hotel in Manado so far... Keep up the good work... Looking forward to coming back...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable time to share your stay experience and recommend our hotel We are glad to know that you had a pleasant experience with us and your feedback will boost the spirit of our team to provide excellent services and products to all our guest We wish to welcoming you back soon at Novotel Manado Golf resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Ghea Couples - 14/09/2018 AccorHotels certified review
« Happy stay »

I really enjoy staying in novotel, the place really nice, clean, big swimming pool, friendly staff, good food and etc. I would like to come back again someday. Thanks novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Anonymous Business - 12/09/2018 AccorHotels certified review
« Disappointing. No where near international standard »

Rooms are dirty. Very poorly renovated. Painting standard very amateurish. My first room had no sink plug, refrigerator had been removed, only had 2 coat hangers, ran out of toilet paper and no spare supplied. Asked for an iron but was never delivered. Room full of Mosquitoes . Bathroom mould and shower smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for completing our survey and tell us your stay experience. We are sorry to hear the experience was not meet with our hotel's standard and we have shared your feedback to our Executive Housekeeper for improvements. We are working on rooms improving project to deliver better products to all our guest Once again, thank you for your feedback and we hope to welcome you back at our resort with better experience from services and products Sincerely yours, Sabar Sitompul Executive Assistant Manager

Arfian M. Couples - 11/09/2018 AccorHotels certified review
« Unforgetable Experiance »

Unforgetable Experience! 4 thumbs for Novotel Manado, first time i entering this hotel along the way to the lobby was perfect with the nice garden. Warmest greeting by the guest relation officer  escorting us to check-in. check-in was so smooth and fast, thank you i got the nice room view to golf field and Pool, room was clean. Excellent service and friendly staff, Novotel I'll be back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are glad to read your review and knowing that you had a pleasant experience with us. You valuable feedback will boost the spirit of our team to deliver best services and products to all our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Yulison T. G. Business - 05/09/2018 AccorHotels certified review
« Beautiful hotel in the middle of plantation »

Love the trees, make fresh air

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your completing the survey and your feedback is very valuable for us. We do apologize for the arrival experience which not represent the the feel welcome from our reception. We will ensure our staff deliver the feel welcome to all our guest and ensure the member's benefits are delivered Thank you again for your time and hope to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

J. T. Couples - 23/08/2018 AccorHotels certified review
« Whole staff and service support were very curtious and helpful »

Extremely satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable time to share your stay experience with us We are glad to learn that you had a pleasant experience at our hotel. I believe your comments will boost the spirit of our team to provide excellent services and products We wish to welcome you again at Novotel Manado Golf Resort & Convention Center in the near future Sincerely, Sabar Sitompul Executive Assistant Manager

Alvin Couples - 20/08/2018 AccorHotels certified review
« Not satisfy »

Not to satisfy especially for houskeeping service, because i asked for bath mate and almost an hour its not already deliver to my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback and we do apologize for the slow service on the Housekeeping, Our Executive Housekeeper will do immediate action to ensure this experience wont happen in the future Your feedback is valuable for us to learn our miss part in providing best services and products to all our guest Sincerely, Sabar Sitompul Executive Assistant Manager

J. W. Business - 12/08/2018 AccorHotels certified review
« Professional and friendly staff »

Your staff knew how to engage with customers, and always with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Sigit Business - 09/08/2018 AccorHotels certified review
« Good yet bad at the same time. »

Actually the hotel is really nice, clean, and comfort to stay. However, in this trip, I bought cakalang fufu. Unfortunatelly, I could not find chilling box or small refrigerator in my room that I really need to store my cakalang fufu. I called front office and she said that the room did not have it. Then the staff came to my room and help me to store cakalang fufu in front office's refrigerator. So sad if 4-star hotel did not have small refrigerator in all of the rooms. Usually in my trip, I never use this facility. However this time I do really need it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager

Ingot S. Couples - 06/08/2018 AccorHotels certified review
« Should be better »

At first when i arrive there is no one help us with our baggage and it was a lot of luggage and bag. Then on the reception, the reception tell me the room was full but when checked by accor web, there still room available. Took a long time for us to get confirmation about the room, even thou by web says guarantee room available, while waiting they just let us standing but no information and busy handle other guest. I know im just a silver member and not on your top priority. But i think this shouldn’t happens even for me. Thanks for the welcome drink voucher. And you should check your hotel phone, because no one pick up the phone 3-4 days before until the day i came.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel on your recent visit to Manado. We are sorry for the unpleasant experience which you had in our hotel. We will ensure the improvements on the services and products in our hotel to provide good experience to all our guest Once again thank you for your valuable feedback and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

T. T. Families - 05/08/2018 AccorHotels certified review
« Satisfied »

As a silver member of le club, I got the privilege to upgrade my room one level, but novotel give me their suite room, not just deluxe room, very appreciate it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are glad to know that you had a pleasant stay with us. We wish to welcome you back soon at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Nj Business - 02/08/2018 AccorHotels certified review
« Nice property on the outside, the inside (rooms) are in pathetic shape. »

Nice facilities, swimming pool, golf course, gym. These are the highlights and make the property a great place to stay! On the flip side the rooms are a complete let down. The paint around the AC vents are peeling, there even appears to be mould growth, the bathroom fittings in room 1305 around the wash basin are not well installed, the pipe leaks backwards thus water collects behind the basin and that area has become mouldy and the pain is peeling off, looks disgusting. Also the toilet bowl stank! The good thing is the mattress is firm + supportive and provides for a good nights rest Other than that, the restaurant next to the pool and open lobby provide very nice avenues to relax, the breakfast menu has something for everyone, helps start the day well!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your taking your valuable time to let us know your stay experience. We disappointed to learn that the stay was less than perfect and we sorry for all the unpleasant experience which you had during your stay with us. We are working on improving our guestroom to provide better products to our guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager

A M. Couples - 30/07/2018 AccorHotels certified review
« A Satisfactory experience »

Staff friendly, decor a little rough around the edges, food good, mosquitos in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable feedback and we are very sorry for the inconvenience which you encountered during your stay with us. Please rest assured we will take immediate improvement to all the areas and provide better products to our guest Thank you for your compliment to our staff and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Guntur G. Business - 25/07/2018 AccorHotels certified review
« good place to stay »

Overall the Hotel was good and quit cozy to stay. But need to consent about mosquito actualy the room at the 1st floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us and share your stay experience at our hotel We glad to know that you like the hotel and in other side we are sorry regarding the mosquitoes. We will take improvement action with our team Once again, thank you for your valuable feedback and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

N. Families - 25/07/2018 AccorHotels certified review
« Fast Service and Warm Staffs »

It was nice staying here with my family . Thankyouu for the warmest greetings and hospitality . Would like to stay here again when I come back to Manado .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure for us to receive such a positive feedback and we believe this will boost the spirit of our team to provide excellent services and products to all our guest Thank you again for your feedback and we look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Couples - 25/07/2018 TripAdvisor review
« Bad service, Bad attitude »

Front office can't distinguish ACCOR MEMBERS TIER. Poor coordination from : Reception - House Keeping - Guest Relation - Bar I was not feel 'WELCOME' like Novotel's motto 'FEEL WELCOME' and this was my first experience as ACCOR MEMBERS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hartono L, We appreciate the time to share your stay experience with us. While we are thrilled that you chose to spend your vacation at Novotel Manado Golf Resort , we are disappointed to hear that your stay was less than perfect and we failed to lived the feel welcome for you. We have taken into consideration your valued feedback on areas that would need improvement and thank you for having shared them for us We hope you will allow us an oppurtunity to provide you with better experience at some points in the future Sincerely, Sabar Sitompul Executive Assistant Manager

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