Hotel - Novotel Manado Golf Resort & Convention Center
Novotel Hotel Novotel Hotel

Novotel Manado Golf Resort & Convention Center Hotel

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4.0/5 526 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAM RATULANGI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes
    • Golf courses (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Grass tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 176 rooms
  • 17 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 810 reviews

Our guest reviews for Novotel Manado Golf Resort & Convention Center

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 526 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Christofel Business - 17/02/2018
« Excellent Service »

Room : comfortable eventhough the phone line was broken hehe (room 1239), Food was Nice, View was great, still needs improvement but so far so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and share your stay experience with us. We thank you for your valuable feedback and we will provide better service and products in the future Thank you again and look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
M. Couples - 17/02/2018
« Nice hotel »

We check in late,given welcome drink, and arrive at our room..nice room, quite and comfortable..very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us and recommend our hotel Look forward to welcome you back at Novotel Manado Golf Resort and Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
Vito H. Families - 17/02/2018
« Need More Cleanliness »

I think the hotel need renovation soon, especially the room & restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time to share your feedback on your recent stay with us We regret to know that the stay was not meet with your expectation. Please rest assured we will surely do improvements on our products Thank you again for your valuable feedback and look forward to welcome back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
Beni P. Business - 14/02/2018
« Disappointment due to the lack of building maintenance and also the service »

My friend and I arrived in the evening around 7 pm local time in Manado. We were so excited to stay in the one of the best hotel as it is part chain hotel. We had a very nice welcome drink and super quick check in and all went well until we got in to the room and see that my curtain blind was not in the right position (it is like broken). Then I called the receptionist to fix it and it was fine after that. However, when I got into the bathroom, the dirt (a yellow mold sticky) is every corner of the shower area. It was like a mold which has been there for a long time. It should not have been happened, I guess as I thought the cleanness of the chain hotel is the priority. Also for some reason, there was also mosquitoes flying around the room. The last is after that evening we had a dinner in the restaurant of the hotel. My friend got a headache and asked one of the receptionist if they have a panadol or pain killer. They said that they didnt have it. It really bothers us how come a chain hotel do not have a first aid box which contains pain killer or panadol as that is a common medicine and it is not something specific. At the end, we did not bother and ask where the closest pharmacy was. They just let us go on the rain to buy that medicine. It was such unpleasant experience for us on the first day. Apart from those experiences, we are happy staying in the hotel. I strongly suggest to check and maintain the hotel (as it is very important) and please if you dont have a first aid box (please do buy one). I hope the feedback is very useful for the hotel consideration and bring a better service in the future. Wishing you a pleasant day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel on your recent visit to Manado city. We are glad to have you at our hotel. In other side, we are regret to hear that the stay was not meet with your expectation. I have shared your valuable feedback to our team for improvements Once again, you feedback is very valuable for us and thank you for support our hotel We wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
M. N. S. Business - 12/02/2018
« The Best Hotel in Manado »

Novotel Grand Kawanua is the best hotel for stay in Manado city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for choosing our hotel and recommend us. We are delight to hear that you had a pleasant experience with us We are looking forward to welcome you again at our hotel Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
Daniel L. Business - 06/02/2018
« Satisfied »

In general I am satisfied with his service, the only drawback is away from the city center. I look forward to getting my rewards point from you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and we are glad that you were satisfied with the service from us. We are waiting for your next visit to our hotel Sincerely, Sabar Sitompul Executive Assistant Manager

TripAdvisor review
Business - 06/02/2018
« Why ACCOR HOTELS AND NOVOTEL WORK LIKE THIS. »

How do you think? When you book with ACCOR HOTELS before 2 nights arrival ?my old member, And booked staying for 2 nights with extra King best. Yes, you should get the best room, best all facilities and services but infacts, I got very old room. The floors just repaired by lacqour as a picture. The door opened with many mosquito came. Oh my god, I arrived late too night and must go meeting on tomorrow, no time to changing any rooms. I could not understand why reservation and front desk did not understand in this point.If next I move to another room. I had to pack all thing to my luggage again. It should occur with ACCOR ans Novotel?​

Our hotel has responded to the review
Our hotel has responded to the review

Dear L-Pattanasedtakarn, Thank you for taking the time to share your feedback on your recent stay with us at Novotel Manado Golf Resort & Convention Center We regret to hear that the experience did not meet with your expectation Rest assured, we will address the issues that arose during your stay as to offer the better service and products possible to our future guest, of which we hope you will be one Sincerely Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
F. Business - 05/02/2018
« Nice Hotel »

Overall that was a nice room hotel there. One of my concern was the bathroom not so nice. I can't close bathroom door perfectly. A lil bit disappointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and share your stay experience with us. We are sorry for not meeting your expectation especially regarding the bathroom door. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
Graeme Business - 31/01/2018
« Only stayed for one night but it was very relaxing. »

Very good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. We will share your feedback to our team and I believe this will boost the spirit of the team. Best regards, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
Buckz Business - 26/01/2018

Enjoyable, comfortable, friendly and helpful staffs. Slight trouble in opening room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bachtiar T., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team.We do apologize for the trouble that you had with the opening room. We will ensure this wont happen on your next visit to our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
Anonymous Couples - 23/01/2018

Good, friendly, professional service. Large comfortable bed and large room. Fantastic breakfast. Beautiful grounds. The hotel generally looks rather “tired”. All needs painting and redecorating, inside and especially outside. The bathroom needs a complete overhaul, particularly the shower head that sprayed in every direction. Placing electrical sockets either side of the bed would also be a good idea for charging phones etc. Putting more than one bathrobe in the bedroom and more than two bath towels would also be nice. Extra we’re provided upon request. Overall, a pleasant experience but the hotel needs some money spent on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive valuable feedback for our improvements. Thank you again for sharing your experience, and we hope to welcoming you again at our hotel Sincerely, Sabar Sitompul Executive Assistant Manager

AccorHotels certified review
W. M. Solo - 15/01/2018
« Very nice hotel. Wish I could have stayed longer. Nice staff and room. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novan Wurangian Asst Front Office Manager

AccorHotels certified review
Anonymous Business - 13/01/2018
« Good and warm service »

Short trip . Good staff service ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tan Bak S., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novan Wurangian Asst Front Office Manager

AccorHotels certified review
K. L. Families - 11/01/2018
« Thanks Novotel Manado »

Brief stay - 2 nights. We’d been staying on Morotai Island prior and travelled to Lombok after our stay there. So we got a little dose of city life. The room was clean and comfortable. Value for money quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear lwin kelda, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novan Wurangian Asst Front Office Manager

AccorHotels certified review
L. F. I. Families - 10/01/2018
« Bad quality of room and service »

Our stay is a bit disappointing, especially with NOVOTEL brand name. In the first morning we were there, the ac in our room was leaking so bad that it created a small puddle in front of the bathroom door. Although the hotel quickly responded by moving us to a new room, however it was really dangerous if we were not aware of the puddle, we might slipped and fell because of it. Then, after we moved to the new room, we hung the door hanger asking for our room to be tidied up, but to our disappointment , when we went back to the hotel that night, the room was not being tidied up. Even the door hanger was still hang on the door handle. Since it's quite late, we just didn't want to complain anymore. Considering the good name of NOVOTEL, we were really disappointed with the quality of the room and the service that we got when we stayed there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lola, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novan Wurangian Asst Front Office Manager

AccorHotels certified review
Erwin S. Families - 07/01/2018
« Wonderfull »

Nice place to stay with family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erwin s., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novan Wurangian Asst Front Office Manager

AccorHotels certified review
K. E. S. P. Business - 06/01/2018
« Recomended to stay at novotel »

Nice hotel location. Near the airport and mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear suteresena k., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novan Wurangian Asst Front Office Manager

AccorHotels certified review
R. D. K. Business - 05/01/2018
« Staying or having event in Novotel Manado, I've never go home without satisfaction... »

The services was so good, the employees are very friendly. it makes me feels like home. And everytime I have an event in Novotel Manado, everything is well prepared. I don't have to worry about anything. So far, Novotel Manado gives the best service in town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K. r., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Priskila Solo - 04/01/2018
« Great Hotel »

A very comfortable and classy hotel with strategic location. Excellent services and hospitality from the staffs, quick check-in and check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Priskila a., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Kurniawan A. G. S. Families - 02/01/2018
« Verry Good »

I'm verry happy experience to stay on this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wawan g., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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