Novotel Manado Golf Resort & Convention Center Hotel 4 stars

TripAdvisor rating 4.0/5 717 reviews
Novotel Manado Golf Resort & Convention Center
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Room 1

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Hotel extras

  • Free WiFi, desk, flat-screen satellite TV

  • Japanese dining, poolside bar

  • 9-hole golf course, tennis, fitness centre

  • Outdoor kids' playground, lobby video games

  • Choice of versatile spaces for your event

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SAM RATULANGI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Manado Golf Resort & Convention Center

A.A Maramis Kayuwatu
Kairagi II
North Sulawesi
95254
manado
indonesia

Tel: +62431818889

Fax: (+62)431/818899

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SAM RATULANGI At 5km / 3.11 miles - Shuttle paying

  • By boat

    BITUNG HARBOUR At 45km / 27.96 miles

GPS :1.5016, 124.89603

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King size Bed

  • Max. number of persons: x4
  • Area: From 27
  • Views: Golf view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: x4
  • Area: From 27
  • Views: Golf view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 kingsize bed

  • Max. number of persons: x4
  • Area: From 38
  • Views: Golf view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Junior Suite with 1 kingsize bed

  • Max. number of persons: x4
  • Area: From 54
  • Views: Panorama view, Golf view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite

  • Max. number of persons: x4
  • Views: Golf view, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The latest Novotel all day dining concept, The Square features an interactive show kitchen with an Asian and international buffet served for breakfast, lunch and dinner. An a la carte menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

Recharge your batteries after a dip in the pool with a delicious range of cool drinks including juices, beers and wines. Salads and light snacks are also available at this bar, which offers great mountain views.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,226 m²

  • Maximum capacity: 2,500 people

  • Maximum banquet capacity: 1,700 people

Find out more
Novotel Manado Golf Resort & Convention Center Meeting Room

Our guest reviews for
Novotel Manado Golf Resort & Convention Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,103 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

717 reviews

Beautiful hotel in a great location

Customer review rating 4.1/5

Charles Couples - 11/05/2019 AccorHotels certified review

We really enjoyed our stay. The pool area was beautiful and our room was spacious with all the amenities we needed.

Dear Charles S., Thank you for taking your valuable time to share your stay experience with us and recommend us on Tripadvisor. We are glad to know that you had a great experience at our hotel. We will share your feedback to all our team and we believe this will boost the spirit of our team to maintain the quality of our services and products to our guest. Thank you again for your review and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Could have been a nicer stay

TripAdvisor rating 4.0/5

annkulthida Business - 06/05/2019 TripAdvisor review

The hotel, although not that old, could have been kept in better condition. The room and bath towels were dirty. There was a fly in my room that never left during my 5 days stay. My top priority is that the room is clean but it wasn't.

Dear Ann K, First and foremost thank you for taking your valuable time to share your stay experience at Novotel Manado. We are sorry to learn that the stay was not meet with your expectations. Please rest assured that we are taking improvement action to provide better products to our guest Thank you again for your review and we hope to have other chance to welcome you again at Novotel Manado Golf resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Below expectation.

Customer review rating 4.1/5

Anonymous Business - 03/05/2019 AccorHotels certified review

Service throughout is slow and at times sloppy. Staff are friendly but don't appear to be efficient. Room cleaning staff lacks initiative e.g. toilet roll almost exhausted but not replaced and I had to call and wait for a new roll. Breakfast was chaotic during peak time because of uncleared tables - needs to be more organised so that guests don't have to walk about hunting for an unoccupied seat. I was fortunate to have a room at level 3 as my colleagues in levels 1 and 2 had weak wireless connectivity.

Dear Guest, Thank you for taking your valuable time to complete our online review and share your stay with us. We are sorry to hear the experience was not meet with your expectations. Please rest assure I have shared your comments to our team and we surely will take immediate improvement action. You feedback is very valuable for us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager

Good

Customer review rating 4.1/5

O. Business - 29/04/2019 AccorHotels certified review

Good staff, room overall good however the room floor seems a little bit old and the door hard to close

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are glad to know that you enjoyed the stay and we are sorry for the room condition and the door. We have shared your feedback to our team and we will take immediate action to improve the quality of our products Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Wonderful place for quality time with beloved family.

Customer review rating 4.1/5

Herke S. K. Families - 24/04/2019 AccorHotels certified review

We was happy during staying at the hotel. Such a beatifull landscape surrounding the structure and homy & comfortable cabin were leads to perfect sleeps. Accumulated with assorted food & beverages during breakfast makes us can not chewing and enjoying the meals.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

best like usually

Customer review rating 4.1/5

Daniel L. Couples - 18/04/2019 AccorHotels certified review

everything is good, little bit error with door lock, but staff follow up repair quickly

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. We are sorry for the door lock issue and our IT manager is taking immediate action to ensure same issue wont happen in the future Thank you again for sharing your experience, and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Great experience

Customer review rating 4.1/5

Edward H. Business - 18/04/2019 AccorHotels certified review

The staff is very helpfull and so generous. We have an upgraded room even we come with a small group. They have very comfortable and clean room. Overall it was a very good stay.

Dear Guest, Thank you for taking your valuable time to share your feedback regarding your recent stay at our hotel. We are glad to know that you had a pleasant experience with us. We believed your feedback will boost the spirit of our team to maintain the quality of our products and services Thank you again and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

EXCELLENT SERVICES

Customer review rating 4.1/5

Marten Families - 25/03/2019 AccorHotels certified review

Very nice experience, all staff from security , reception, waiter at restaurant, bell boy, all are very helpfull. especially the reception, who give us an upgrade, gives a surprise for our family for the stay. the pool and the view are relaxing.

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are glad to know that you had a pleasant stay at our hotel. Thank you for your compliments on our services and products and we will always maintain our quality for our guest Thank you again for your feedback and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

excellent !

Customer review rating 4.1/5

Ps. A. Business - 22/03/2019 AccorHotels certified review

good room condition good breakfast good atmosphere good services

Dear Guest, Thank you for choosing our hotel and shared your stay experience with us. We are glad to learn that you had a great experience at our hotel. We wish to welcome you again at Novotel Manado Golf Resort & Convention Center in the near time Sincerely, Sabar Sitompul Executive Assistant Manager

I like it so much

Customer review rating 4.1/5

William B. Families - 10/03/2019 AccorHotels certified review

I always stay here if I visit Manado and I love the atmosphere, environment, services and the staffs.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center and thank you for your trust to our hotel. We glad to know that you had a great experience at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

My stay was predominately for work therefore only needed minimal requirements

Customer review rating 4.1/5

Anonymous Business - 04/03/2019 AccorHotels certified review

Hotel staff friendly and cordial. Restaurant menu requires overhaul . Had been there for 2nd time in 3 weeks both week stay. Menu suggestions limited. I was not interested in Western food on the menu. The T Bone special was there for almost a month and I suspect did not attract main people. Only complaint Water to shower on Rm1351 was cold . Was unable to have a hot shower after a day at MSM.

Dear Guest, Thank you for taking your valuable time to share your recent stay experience with us. We are sorry for not able to provide the food product which was not meet with your expectation. We have shared your feedback to our Executive Chef and we will take immediate improvement action. We thank you for your compliments towards the service from our staff Thank you again for your valuable comments and we hope you will give us other opportunity to serve you better in the future at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Overall from Booking, Check in process, Stay, Breakfast, and Check out, All is Smooth Process.

Customer review rating 4.1/5

M. A. R. Business - 23/02/2019 AccorHotels certified review

Nice and Recommended Place for stay and take a Rest after a day activity, Good Service and Menu while Breakfast, Near to the Airport and Easy Access to reach the Hotel from business district (Manado City).

Dear Moch Agus R., We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assitant Manager

Extremely customer centrist experience.

Customer review rating 4.1/5

R. Couples - 21/02/2019 AccorHotels certified review

The hotel was extremely helpful (especially Kathleen) in helping to re-unite us with our delayed luggage! They contacted the airline and confirmed arrival time. The breakfast is magnificent and the accommodations are very nice. Overall an excellent experience!

Dear Shahan R., Thank you for staying with us and taking your valuable time to share your stay experience with us. It is a pleasure for us to have you in our hotel and knowing that the products and services were met with your expectation. We will share your feedback to our team this is will be a new spirit for us to maintain the quality of our services and products Thank you again for your review and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Quit happiness in A green field

Customer review rating 4.1/5

Juandu J. Families - 17/02/2019 AccorHotels certified review

Stay just for one day have made me feel like my own home because of the benefit of gold member by getting an early check in and loved for free late check out. Super hotel's breakfast in town - no best for others. Mostly beautifull infinity swimming pool in a greeny area by golf yard and direct scenery to Klabat mountain becomes two things which can't be forgotted.

Dear Guest, Thank you for choosing our hotel and become our Gold Member. We are very glad to have you in our hotel and love to know that you had a great stay with us. We believe your comments will motivate us to maintain the quality of our products and services Thank you again for your comments regarding your stay and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center in the near future Sincerely, Sabar Sitompul Executive Assistant Manager
Customer review rating 4.1/5

Akhmad Y. Business - 13/02/2019 AccorHotels certified review

Good Food and good location

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Great place to stay

Customer review rating 4.1/5

Ravin Business - 12/02/2019 AccorHotels certified review

Since my stay was very short, I am unable to give full evaluation. Despite my short, it is commendable On the facilities and service level rendered to me. A cozy place with warmth service staffs. Generally it is a good choice for its location and facilities

Dear Guest, Thank you for sharing this stay experience with us and it is a pleasure for us to read your comments. We believe your valuable feedback will boost the spirit of our team to provide high quality of products and services Thank you again for your comments and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

cozy

Customer review rating 4.1/5

Nadia I. Business - 30/01/2019 AccorHotels certified review

this is my second time staying in this hotel. it's clean, the staff are friendly, and quiet. i like that it's close from airport and not that far from center of city, although it's not walking distance but there are malls & convenience store available around hotel, so it's fine.

Dear Guest, Thank you for taking your valuable time to share your stay experience with us and we are glad to learn that you had a great stay. We will share your comments to our team and we believe your valuable feedback will motivate us to maintain our services and products Once again, thank you for your feedback and wish to welcome you back at our beautiful resort Sincerely, Sabar Sitompul Executive Assistant Manager

Great and superior customer service

Customer review rating 4.1/5

Adhi Y. W. Business - 23/01/2019 AccorHotels certified review

I was left behind from my airlines because they dont notified that they cancel the flight. When i was arrived in airport it was night already. Its is really horrible experience in my birthday day. Then i chose novotel as the nearest hotel there. Luckly the staff talk to me and he understand my experience. He also upgraded the room for mine and i really appreciated. I ask help to put some klapertaart in the refregerator and they are very agile in helping me

Dear Guest, Thank you for taking your valuable time to share your stay experience with us and recommend our hotel. We are glad to learn that you had a pleasant experience and thank you for your compliment towards our services. We have shared your feedback to our team and we believed this will boost the spirit of the team to provide excellent services and products to all guest Once again, thank you for your comments and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center in the near time Sincerely, Sabar Sitompul Executive Assistant Manager

Director

Customer review rating 4.1/5

Retno D. W. Business - 15/01/2019 AccorHotels certified review

Great

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Service ok food no ok

Customer review rating 4.1/5

N. Business - 12/01/2019 AccorHotels certified review

Service in recepcionist was good/fast. Room is dirty. Food is not fresh. Service at breakfast was bad.

Dear Guest, Thank you taking your valuable time to share your stay experience with us. We are sorry to learn the stay was not meet with your expectation. Please rest assured we are taking improvements action to the areas . In other side thank you for your compliments on the service from our Front Office staff Once again, thank you for your comments and we hope you will give other opportunity to deliver better services on your next visit to Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager
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