Novotel Manado Golf Resort & Convention Center Hotel 4 stars

TripAdvisor rating 4.0/5 776 reviews
Novotel Manado Golf Resort & Convention Center
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Hotel extras

  • Free WiFi, desk, flat-screen satellite TV

  • Japanese dining, poolside bar

  • 9-hole golf course, tennis, fitness centre

  • Outdoor kids' playground, lobby video games

  • Choice of versatile spaces for your event

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SAM RATULANGI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Services for children
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Manado Golf Resort & Convention Center

A.A Maramis Kayuwatu
Kairagi II
North Sulawesi
95254
manado
indonesia

Tel: +62431818889

Fax: (+62)431/818899

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SAM RATULANGI At 5km / 3.11 miles - Shuttle paying

  • By boat

    BITUNG HARBOUR At 45km / 27.96 miles

GPS :1.5016, 124.89603

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room King size Bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 kingsize bed

  • Max. number of persons: 4
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Junior Suite with 1 kingsize bed

  • Max. number of persons: 4
  • Area: From 54
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

The latest Novotel all day dining concept, The Square features an interactive show kitchen with an Asian and international buffet served for breakfast, lunch and dinner. An a la carte menu is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

H2O

Photo non contractuelle / Strictly non binding

Recharge your batteries after a dip in the pool with a delicious range of cool drinks including juices, beers and wines. Salads and light snacks are also available at this bar, which offers great mountain views.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 2,226

  • Maximum capacity: 2,500 people

  • Maximum banquet capacity: 1,700 people

Find out more

Our guest reviews for
Novotel Manado Golf Resort & Convention Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,127 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

776 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable rooms, fantastic staff, great food

Customer review rating 4.1/5

Anonymous Families - 04/08/2019 AccorHotels review

Used Novotel Manado as a place to return between different parts of our travels in this part of Indonesia, each time we received a warm welcome and it felt like coming home. Friendly faces, good food and comfortable beds. Staff were always on hand to assist. Thanks so much.

Dear Guest, Thank you for choosing our hotel on your recent visit to Manado and recommend our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Bilal Chamsine General Manager

Bit dissapointed

Customer review rating 4.1/5

Era D. Business - 03/08/2019 AccorHotels review

I was in Novotel Manado for 2 nights. The first night, on the first room, there was leaked on the shower that it wetted the bathroom floor. Got the replacement room the next day. However, the room door was bit harder to closed bcos there was a problem at the door hinges.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Manado Golf Resort & Convention Center. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager

best room services and breakfast buffet

Customer review rating 4.1/5

Loureine P. S. Business - 01/08/2019 AccorHotels review

the room is very clean and fragrant, what i love the most is the water dispenser in the room its really refreshing to know that I can work and relax at the same time but also help saving the environment. feont desk staffs are really helpful and the breakfast staffs too.. overall.. excellent.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. Thank you for supporting our program to save the earth and we really happy to know that you love the act and become part of it. We believed your feedback will boost the spirit of team to maintain the quality of our products and services Thank you again and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Bilal Chamsine General Manager

Average.

Customer review rating 4.1/5

Brandon Business - 12/07/2019 AccorHotels review

The hotel rooms were decently nice overall. The rooms were noticeably worn, but not terrible. Daily housecleaning was intolerable. They would take room keys from rooms. Remove toilet paper and towels without replacing them. Change A/C settings. Laundry service chose terrible times to deliver laundry and made little effort to deliver if occupants weren't available the first time. Front desk staff was excellent. The restaurant was average. Breakfast was the highlight. Dinner choices were often out of stock.

Dear Brandon P., First and foremost thank you for choosing our hotel on your recent visit to Manado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bilal Chamsine General Manager

Our long stay (28 nights) at the Novotel Golf & Resort in Manado.

Customer review rating 4.1/5

Diana Couples - 15/06/2019 AccorHotels review

We have had a wonderfull stay at the hotel. The staff was very friendly. Roomservice and housekeeping was okay. The breakfast was extraordinary, especially the breakfast team behind the egg unit. Two names I know, Anita and Ari.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your compliments on our staff Anita and Ari Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bilal Chamsine General Manager

Perfect place and view but dirty

Customer review rating 4.1/5

Patricia Business - 27/05/2019 AccorHotels review

I really love the view and the place, really quiet and peacefull place. But what I didn’t like because the hotel room and breakfast pretty dirty. Dust everywhere, the floor already change colour, the wall paint too, the bathtub colour, the spoon and glass still dirty. My door room also broken and hard to close. The room service and bell boy also really slow.

Dear Guest, Thank you for taking the time to tell us about your experience of your recent stay at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager r

Nice hotel

Customer review rating 4.1/5

Kevin Solo - 25/05/2019 AccorHotels review

Clean & comfort

Dear Guest. Thank you for taking your valuable tme to share your stay experience at our hotel. We glad to know the stay was meet with your expectation. We have shared your feedback to our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Outstanding service!

Customer review rating 4.1/5

Ron Business - 22/05/2019 AccorHotels review

The staff at Novotel Manado is very friendly and genuinely wants you to have a wonderful experience. James at the front desk always checks to see whether you need anything, and always manages the situation well. The folks in the restaurant greet you like friends and provide outstanding food and service.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your compliments to Mr. Jems Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assisant Manager

good service but less satisfied with the room

Customer review rating 4.1/5

Ernest M. Families - 20/05/2019 AccorHotels review

The room is spacious but the bed smells maybe because of the bed cover, the food is good and quite recommended, the water in the pool is not clear enough, the service is good

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are sorry for the bed smell and we will take immediate action to prepare better quality in our guestroom and the pool. We are glad to know that you like our food and the service We wish to welcome you again at Novotel Manado Golf Resort & Convention Center in the near future Sincerely, Sabar Sitompul Executive Assistant Manager

Beautiful hotel in a great location

Customer review rating 4.1/5

Charles Couples - 11/05/2019 AccorHotels review

We really enjoyed our stay. The pool area was beautiful and our room was spacious with all the amenities we needed.

Dear Charles S., Thank you for taking your valuable time to share your stay experience with us and recommend us on Tripadvisor. We are glad to know that you had a great experience at our hotel. We will share your feedback to all our team and we believe this will boost the spirit of our team to maintain the quality of our services and products to our guest. Thank you again for your review and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Could have been a nicer stay

TripAdvisor rating 4.0/5

annkulthida Business - 06/05/2019 TripAdvisor review

The hotel, although not that old, could have been kept in better condition. The room and bath towels were dirty. There was a fly in my room that never left during my 5 days stay. My top priority is that the room is clean but it wasn't.

Dear Ann K, First and foremost thank you for taking your valuable time to share your stay experience at Novotel Manado. We are sorry to learn that the stay was not meet with your expectations. Please rest assured that we are taking improvement action to provide better products to our guest Thank you again for your review and we hope to have other chance to welcome you again at Novotel Manado Golf resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Below expectation.

Customer review rating 4.1/5

Anonymous Business - 03/05/2019 AccorHotels review

Service throughout is slow and at times sloppy. Staff are friendly but don't appear to be efficient. Room cleaning staff lacks initiative e.g. toilet roll almost exhausted but not replaced and I had to call and wait for a new roll. Breakfast was chaotic during peak time because of uncleared tables - needs to be more organised so that guests don't have to walk about hunting for an unoccupied seat. I was fortunate to have a room at level 3 as my colleagues in levels 1 and 2 had weak wireless connectivity.

Dear Guest, Thank you for taking your valuable time to complete our online review and share your stay with us. We are sorry to hear the experience was not meet with your expectations. Please rest assure I have shared your comments to our team and we surely will take immediate improvement action. You feedback is very valuable for us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager

Good

Customer review rating 4.1/5

O. Business - 29/04/2019 AccorHotels review

Good staff, room overall good however the room floor seems a little bit old and the door hard to close

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are glad to know that you enjoyed the stay and we are sorry for the room condition and the door. We have shared your feedback to our team and we will take immediate action to improve the quality of our products Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Wonderful place for quality time with beloved family.

Customer review rating 4.1/5

Herke S. K. Families - 24/04/2019 AccorHotels review

We was happy during staying at the hotel. Such a beatifull landscape surrounding the structure and homy & comfortable cabin were leads to perfect sleeps. Accumulated with assorted food & beverages during breakfast makes us can not chewing and enjoying the meals.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

best like usually

Customer review rating 4.1/5

Daniel L. Couples - 18/04/2019 AccorHotels review

everything is good, little bit error with door lock, but staff follow up repair quickly

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. We are sorry for the door lock issue and our IT manager is taking immediate action to ensure same issue wont happen in the future Thank you again for sharing your experience, and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Great experience

Customer review rating 4.1/5

Edward H. Business - 18/04/2019 AccorHotels review

The staff is very helpfull and so generous. We have an upgraded room even we come with a small group. They have very comfortable and clean room. Overall it was a very good stay.

Dear Guest, Thank you for taking your valuable time to share your feedback regarding your recent stay at our hotel. We are glad to know that you had a pleasant experience with us. We believed your feedback will boost the spirit of our team to maintain the quality of our products and services Thank you again and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

EXCELLENT SERVICES

Customer review rating 4.1/5

Marten Families - 25/03/2019 AccorHotels review

Very nice experience, all staff from security , reception, waiter at restaurant, bell boy, all are very helpfull. especially the reception, who give us an upgrade, gives a surprise for our family for the stay. the pool and the view are relaxing.

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are glad to know that you had a pleasant stay at our hotel. Thank you for your compliments on our services and products and we will always maintain our quality for our guest Thank you again for your feedback and we wish to welcome you again at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

excellent !

Customer review rating 4.1/5

Ps. A. Business - 22/03/2019 AccorHotels review

good room condition good breakfast good atmosphere good services

Dear Guest, Thank you for choosing our hotel and shared your stay experience with us. We are glad to learn that you had a great experience at our hotel. We wish to welcome you again at Novotel Manado Golf Resort & Convention Center in the near time Sincerely, Sabar Sitompul Executive Assistant Manager

I like it so much

Customer review rating 4.1/5

William B. Families - 10/03/2019 AccorHotels review

I always stay here if I visit Manado and I love the atmosphere, environment, services and the staffs.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center and thank you for your trust to our hotel. We glad to know that you had a great experience at our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

My stay was predominately for work therefore only needed minimal requirements

Customer review rating 4.1/5

Anonymous Business - 04/03/2019 AccorHotels review

Hotel staff friendly and cordial. Restaurant menu requires overhaul . Had been there for 2nd time in 3 weeks both week stay. Menu suggestions limited. I was not interested in Western food on the menu. The T Bone special was there for almost a month and I suspect did not attract main people. Only complaint Water to shower on Rm1351 was cold . Was unable to have a hot shower after a day at MSM.

Dear Guest, Thank you for taking your valuable time to share your recent stay experience with us. We are sorry for not able to provide the food product which was not meet with your expectation. We have shared your feedback to our Executive Chef and we will take immediate improvement action. We thank you for your compliments towards the service from our staff Thank you again for your valuable comments and we hope you will give us other opportunity to serve you better in the future at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager
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