Hotel - Novotel Manado Golf Resort & Convention Center
Novotel Hotel Novotel Hotel

Novotel Manado Golf Resort & Convention Center Hotel

4.0/5 566 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SAM RATULANGI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf
    • Golf (Paying)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes
    • Golf courses (Paying)
    • Golf practice facilities (Paying)
    • Golf lessons (Paying)
  • Tennis
    • Grass tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 176 rooms
  • 17 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • TV with VCR
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 926 reviews

Our guest reviews for Novotel Manado Golf Resort & Convention Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 566 reviews
Venly Business - 09/07/2018 AccorHotels certified review
« the bath room is dirty and lots of mosquitoes »

the first and the last for Novotel Manado

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your stay experience with us and we are very sorry for the experience which not meet with your expectation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager

B. B. Business - 05/07/2018 AccorHotels certified review
« Need improvement with the Tangible and facilities »

Need improvement with the Tangible and Intangible, especially the Tangible and facilities really need improvement, such as broken AC, broken Furnish, Pool Maintenance, Hard to call Hotel phone for booking, etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your stay experience at our hotel. We are very sorry for the products and services which not meet with your expectation. We value your comments and your loyalty to Accor Hotels. Please rest assured we will take improvement action to our products and services Once again, thank you for your valuable feedback and we wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Lip Heng L Couples - 28/06/2018 TripAdvisor review
« People Makes the Trip »

When it comes to travel & tourism hospitality, I have always said, all things being equal, it's the people that makes the difference. Manado and Novotel Manado is no different. EAM Pak Sabar and his ultra-gracious hospitality team shines in every respect on our recent visit; and, I mean EVERY respect - total, complete, unreserved. How can such a trip not be satisfying, with everyone upholding and caring for you, 24/7. So, I would not hesitate to recommend this Novotel in Manado to anyone looking for a super-AccorPlus property and service attention. EAM Sabar Sitompul is there, with his GM Pak Jean Michel, for you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lip Heng L, Thank you for choosing our hotel and recommend us on Tripadvisor We are glad to learn that you had a pleasant stay at our hotel. Your valuable feedback will boost the spirit of all our team to provide great services and products to our guests We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Chiquita V. W. Solo - 20/06/2018 AccorHotels certified review
« Unexpected of Novotel. »

the telephone in my room wasnt working. I ordered food through go jek and there was no bell boy who can deliver it to my room (since they didnt allow the driver to enter). Imagine i had to go to the lobby wearing pajamas in bed hair. What a terrible experience. I also asked for bowl through receptionist since the telephone didnt work. I had to go back to the receptionist once again and repeat my request. very bad service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable time to share your stay experience with us We are sorry of the experiences which not meet with your expectation and we failed to deliver the standard of our services and products We will take immediate action to improve all the concern areas to provide better services and products in the future We hope to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Anonymous Solo - 17/06/2018 AccorHotels certified review
« Mr. »

Thank you for the warm welcome and services. Very nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable time to share your stay experience with us We are very glad to know that you had a pleasant experience with us and we believe this will boost the spirit of our team to maintain our services and products We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

B. M. S. M. A. Business - 14/06/2018 AccorHotels certified review
« Great view »

Golf resort make this hotel too amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and share your stay experience We glad to know that you have a great stay and we will improve all the concerns areas to provide better services and products on your next stay We wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

S. S. Friends - 12/06/2018 AccorHotels certified review
« Overall it is a ggod hotel »

The hotel staffs give a good response. We had a room upgrade from deluxe to suite room, thanks to hotel management for a quick response. But the room is clean, but the room lighting need to upgrade with the brighter lamp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and recommend us We are glad to know that they stay was pleasant and you liked our room. We will share your valuable feedback to our team We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Sandvik Business - 11/06/2018 AccorHotels certified review
« Transit to gosowong »

Expected check in, friendly staff, clean room and organized check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us and recommend our hotel We glad to lean that you had a pleasant stay with us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

Mark Couples - 11/06/2018 AccorHotels certified review
« Perfect for our needs »

Everything that we needed ( clean room, dinner, transportation to the airport, etc.) Were all attended to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and recommend us We are glad to know that you had a pleasant stay with us and we will share your valuables comments to our team. We believe this will boost the spirit of our team to provide better services and products to all our guest We wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Ronald A. S. Families - 11/06/2018 AccorHotels certified review
« Mr.Ronald »

Unfriendly staff (lack of hospitality) Food is serve cold and the table is dirty Poor housekeeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your valuable feedback and we are very sorry for the unpleasant experience which you experienced during your stay with us. Please rest assured we are taking immediate improvement action to all concern areas We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Executive Assistant Manager

Sherly Families - 07/06/2018 AccorHotels certified review

The room awesome but the service needs to upgade..ex:i need a towel in the pool but no one there.. So I have to go to front desk to ask..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with us and share your say experience with us. We are delight to know that our room was great and in other side we are disappointed as we failed to provide the service in our pool area. We will improve our service and ensure this wont happen again in your next visit to our hotel. We are sorry for this inconvenience. We wish to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

An Business - 05/06/2018 AccorHotels certified review
« Good but noisy »

Clean, ussatisfied with the atmosphere. It was too noisy because there are some Chinese tourists who talk and shout in the hallway room many times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and share your stay experience with us We are very sorry for the inconvenience which you encountered during your stay. Please rest assured we will work on the improvement actions to be able to provide you better services and products on your next visit to our hotel We hope to welcome you at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Jeanette Business - 03/06/2018 AccorHotels certified review
« Nice hotel »

We're happy to stay 4d/3n in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel to spend your holiday in Manado. We are glad to know that you had a pleasant experience with us We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Frank M. Couples - 02/06/2018 AccorHotels certified review
« Missing the basics of guest experience »

Check in: chaotic, booked via booking, canceled because room was for 1 person use rebooked again via booking.com... receptionist only had the first booking which was fine since i canceled and rebooked 90 min prior arrival, however he mentioned to come back to me to sort it out but this never happened. No explanation about: breakfast, resort facilities and WIFI, needed to ask myself. Good point was upselling the BBQ however unknowledgable about the price. Room: 1347 smelled like exhaust gas coming in the room via the AC, so we did not use the AC. Room itself: major stains on the sofa and overall did look and feel old especially the bathroom: shower and crane were not functioning very well, missing information regarding resort facilities, info regarding breakfast time or just a number to call. There is a phone which is placed too low next to the bed however no instructions how to call the front desk. Dinner: BBQ was ok nice, friendly staff as it should be. Well done. Check out day: please sort out operations, housekeeping came knocking on our door at 7.45 am! Even on a non check put day this is way too early! On the day of check out housekeeping should know which room have checked out to start cleaning early on, this was rather a wake up call, around 11.15am front desk called to ask if we wanted to stay for another day (I do believe this is SOP to remind guests to check out before noon and it felt like that especially with the early housekeeper knocking on the door) Breakfast: good staff, quality and choice good. Check out: bill sorted with the right amount for the second reservation via booking.com Overall experience: need to improve to get me back and recommend the hotel. Therefore I would not review the hotel on Tripadvisor as it would give you 3 stars. Fully aware a guest journey is a momentum however it should be top notch every minute of the day. On a side note: I must say I am a guest experience professional owning my own consultancy company in Singapore and look at more details than a regular guest probably. My wife enjoyed her stay. There is some low hanging fruit here and probably some staff training would not harm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your valuable time to share your stay experience with us. We are very sorry the stay was not meet with your expectation. We have shared your comments to our team for immediate improvement actions. Please rest assured we will work on all the concerns on your feedback We hope you will give us other opportunity to welcome you back at Novotel Manado Golf Resort & Convention Center with better services and products Sincerely, Sabar Sitompul Executive Assistant Manager

Ramadhany Business - 30/05/2018 AccorHotels certified review
« Less clean »

Lot of insect and some of your staff entering my room without any permission when I was in a bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing our hotel and taking your valuable time to share your stay experience with us We are very sorry to hear that the stay was not meet with your expectation. Please rest assured we will take immediate improvements action with our Department Head We wish to have other opportunity to welcome you back at Novotel Manado Golf Resort and Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Riel Families - 29/05/2018 AccorHotels certified review
« I will back again »

Comfort, nature landscape, very calm and high class, and i miss to visit here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Asst Manager

Solo travel - 29/05/2018 TripAdvisor review
« Magnificent homecoming »

I enjoyed stay this hotel, my homecoming was a magnificent one.thanks to merry,novan,riri,grace and vita for you all efforts make my stay unforgetable. Promise to stay again and hope to meet you all the talented people in this industry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RockyJanuary17, Thank you for staying with us and recommend us in Tripadvisor We glad to learn that you have a very excellent stay with us. It's great that you found the services was excellent especially from Merry, Novan, Riri and vita. We believe this will boost our spirit to provide excellent products and services to our guest We look forward to welcome you back at Novotel Manado Golf Resort & Convention Center Sincerely, Sabar Sitompul Executive Assistant Manager

Rocky J. Solo - 27/05/2018 AccorHotels certified review
« Great homecoming »

I would like to extend my appreciation for all the team members who did a very good job and taking care all my needa during my stay in this hotel.Special thanks to Ibu Merry, Pak Novan,Bu Riri,Bu Grace and Bu Vita ,thanks to all of you made my homecoming feels unforgetable one. I enjoyed my stay and would love to stay again when i return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Asst Manager

P. X. F. Solo - 26/05/2018 AccorHotels certified review
« 性价比不错 »

1.FRONT OFFICE EXCELLENT 2.ROOM SERVICE GOOD 3.ROOM FACILITY TOO OLD 4.HOUSEKEEPING AVERAGE THANKS FOR FOM MR NOFA AND NIGHT MANAGER MR STEVEN.THEY TRULY MEET AND EXCEED MY SATISFACTION.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Asst Manager

Niko Business - 24/05/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Manado Golf Resort & Convention Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Executive Assistant Manager

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