Hotel - Sofitel Marrakech Palais Imperial
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Sofitel Marrakech Palais Imperial Hotel

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4.0/5 1,969 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi (Paying)
    • Massage (Paying)
    • Solarium (Paying)
  • Services for children
    • Babysitting on request
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 4 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Comfortably settle into your luxurious room or suite with views over the Atlas Mountains and pool, enjoy the Eastern refinement and Moorish luxury of your bathroom, and continue this exquisite dream curled up in the softness of the"MyBedTM" bed.

  • 183 rooms
  • 40 non-smoking rooms
  • 11 family rooms
  • 30 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Sofitel Marrakech Palais Imperial

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,969 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Yaniv L Family - 02/11/2017
« Desapointed ! »

I book a suite at the Sofitel for a special occasion. ! My sister getting married so we want to celebrate but the room was horrible ! Old and the bathroom need renovation !!! They couldn’t change me the room cause the hotel was full ! I expect little bit more from this hotel ! I even ask them to give me two connects rooms so we can have at lease a good bathroom but they could do that ! I ask to speak to the manager but she didn’t make a effort to come meet me I see few peoples.. but a leave Marakesh with desapoinment. I went to the four season in Casablanca 2 days before marakesh it was totallly différant the service was much better and rooms so much nicer !!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Business - 15/10/2017
« Lovely central hotel with charm »

Lovely hotel near the central médina in Marrakech. Heated outdoor pool with kids pool. Small crèche for kids age 4 plus. Great babysitter for 10 euros per hour for babies. Fabulous breakfast and descent room service. Opera suite large but really needs updating- online photos do not match reality. Staff hit and miss - some happy to help, other you need to push for anything. Hire the hotel tour guide for a hassle free tour of souks. Would rate 4 definitely not 5 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Business - 18/09/2017
« Good location, great service, getting a bit tired »

Location is great, breakfast is fantastic, service is very good, people are friendly and polite, rooms need a bit of freshing up, they need to something about the air condition, beds, duvets , in overall its ok but could be better for a Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your thoughts about your stay at the Sofitel Marrakech Palais Imperial. It is with great pleasure that we receive your compliments. Our teams work day after day to offer you a wonderful stay, so your satisfaction is the best reward for us. Sofitel Hotels & Resorts hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Please be assured that the necessary measures will be implemented in order to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to have the opportunity to offer you an exceptional service during your next stay. Best regards, Ahmed BENKIRANE General manager.

TripAdvisor review
Family - 22/06/2017
« Family break during Ramadan »

Great location. We really enjoyed our stay with the family. The service at pool restaurant is to be improved dramatically. Other than that almost perfect. We are used to stay in Sofitel hotels while traveling in Morocco. Meeting expectation of Sofitel standards, but this is not the best Sofitel hotel in Morocco.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Impérial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Family - 20/05/2017
« Sofitel Marrakesh on the decline »

My strong advice for anyone visiting this particular hotel is not to expect a 5star service. Some of the staff at check in are rude and not interested in resolving issues. Their attitude stinks. I asked to speak to a manger 6 times, he kept me waiting in the lobby for over a hour and was a no show. I have also been charged breakfast which was suppose to be included in the package. I have stayed in this hotel over 10 times and doubt I will ever go back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUEST, Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Palais Imperial. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Family - 18/04/2017
« Fantastic Hotel For Families »

This is a fantastic hotel for families. Great pools (one heated) both for kids (ages 10,8,3) and adults. It wasn't too crowded. Service was excellent (special thanks to the butler Zacharia and the young Concierge who had plenty of great suggestions for our family meals and trip. The hotel is outside of the medina but close enough to walk in with the kids and close to quite a few great restaurants. Overall it was a great experience allowing something of quality to both parents and kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUEST, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Couples - 02/01/2017
« Good value! »

Very lovely, well scented hotel in a very good location within walking distance to the Medina. Cordial staff. For me, the draw backs are: room lighting not bright enough and the hotel corridors were very cold, with no evident heating system extend therein. Otherwise, a very cosy hotel. Will definitely stay there again if I ever return to Marakkesh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUEST, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Palais Imperial. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed BENKIRANE

TripAdvisor review
Family - 20/11/2016
« Family stay at Sofitel Marrakech »

A very nice place to stay, particularly with children. I would like to say a special thank you to Nouihi and Ilham for their careful attention to our family in the breakfast room, making every start to the day a special one! A great short break!

TripAdvisor review
Miro X Couples - 28/07/2016
« Excellent services »

After my 3rd stay in Sofitel Palais Imperial they are excellent services in the hotel. From warmly welcome, quickly check in, excellent services during whole stay, helpfull personal (reception,concierge, restaurant, pool bar) untill quick check out. I recommend stay in this hotel.

TripAdvisor review
Friends getaway - 30/05/2016
« Way to expesive for what you get in return. »

We arrived and it took ages to get your room. The rooms are dark and very dirty. The beds so old you try to hide it to put some extra tin matrasses that son't fit and you almost role out of your bed. Breakfast is great., but overall it looks more llike a cheap MTV party hotel.

TripAdvisor review
Friends getaway - 26/05/2016
« hyper excellent »

staff so friendly and helful ,super nice swimming pool,cleanness is perfect, the room is very quiet i really enjoyed in hot jacuzzi and sauna. the view of atlas mountain is stunning, great breakfast location is very good

TripAdvisor review
W M Couples - 15/04/2016
« Super hotel with great service »

A calm Oasis in Marrakesh. Super service and great facilities - the gardens were a delight and there was loads to do for adults and families in the hotel grounds. The room was brilliant, large, clean, well appointed with a great balcony and view. The king sized bed was superb.

TripAdvisor review
cadidevile Couples - 28/02/2016
« Great Hotel with lots to do but one major issue »

We stayed for 6 nights and had a great time as the hotel is in a great location and the onsite bars are great. The only issue we had for 4-5 of the nights is the noise from 8am to 11am. I think it may be the people cleaning the rooms but this did impact our sleep. We like to sleep in but we could not because of all the moving and at times shaking of the room. We thought one bad night | morning but it was a daily loud noise for over 3 hours. We were in a jr suite on the 5th floor. The hotel is great and the only reason I would think about it twice is the noise. Most of the staff is friendly and I can see the impact of the other reviews and how the hotel is trying to address them.

TripAdvisor review
Dave G Solo travel - 14/09/2015
« Looking a bit tired »

I've not stayed in this hotel for a few years but must admit I was a little disappointed having looked forward to coming back. Staff were as you'd expect for a Sofitel but the rooms was looked old and dated and in general I didn't think the price was good value for money. Certainly better on offer in Marrakech these days

TripAdvisor review
HotelGuest2014 Friends getaway - 10/02/2015
« outstanding location with the perfect touch! »

I stayed in this property twice so far, the perfect art de vivre in a sumptuous setting. I would highly recommend this hotel due to the amazing setting, a true Imperial Palace with an oasis of traquility, exceptional tailor made service, attention to detail, fine dining and nevertheless a peaceful sleep in a luxorious bed giving you the feeling of floating in the clouds. Hermes and Lanvin amneties, Yves Delorme bathrobes and impressive design. One of the best properties I have stayed in. I would like to thank the general manager, Mr. Benkirane for his impressive 'art de recevoir' and leadership in creating an experience truly magnifique! Dragos C

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank for sharing with us your satsiafaction regarding your staty at the sofitel marrakech. Your satisfaction encourage us to do more, to encrease our effort in other to better serve your during yur next stay. Best regards Ahmed Benkirane Hotel Manager

TripAdvisor review
Enrique S Solo travel - 12/11/2014
« A most convenient hotel »

It's a luxury hotel at affordable prices, in the ville nouvelle, which is a nice neighbourhood to stay, but within walking distance from djemaa el fna and the medina. Very few hotels fulfill all these conditions, that's why I have stayed here all the four times I've been to Marrakech

TripAdvisor review
Dirk A Friends getaway - 10/11/2014
« Price/quality more than ok »

People were very friendly but sometimes ther was a lack of efficiency in the morning (breakfast) and in the evening (drinks). Logistics could be better. Also it is no use to have a wellness if the first massage can be booked two days later at 20.00 in the evening. It is part of the offer but practically it is of no use.

TripAdvisor review
Henrique B Family - 16/05/2014
« Poor services »

Beautiful and big hotel, many rooms but few staff to attend the hosts....when I needed somenting, I had to say 3 or 4 times in order to have my request satisfied... The impression I had they simple did not pay attention what I was requesting....frustrated !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Henrick Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Benkirane Hotel Manager

TripAdvisor review
Mikko T Couples - 30/04/2014
« Not even close to 5 stars »

The property itself is relatively nice, especially the pool area. Elevators in the hotel are slow. We stayed in a junior suite facing the main entrance and it was spacious but a little worn out. Unfortunately the service at the hotel is horrible! You order a mojito and you get a pina colada. You order a burger and 40 mins later when you ask for it you are told that they forgot about it. Room service was ok but the food was cold when it arrived (burger, pizza and caesar salad). Being a platinum member with Accor, we didn't get any benefits. No upgrade, no newspaper delivered to the room, no gift, no late check-out before the very last moment..Also, Marrakech is pretty warm and all we got in our room was two small bottles of water per day. I hope to find an alternative hotel in Marrakech for my future stays. There's a Suite Novotel accross the street. Maybe it's better value for money?

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.Mikko, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Benkirane, Hotel Manager

TripAdvisor review
Family - 20/04/2014
« Stunning hotel, dreadful service! »

Expensive, stunning to look at, but the service is woeful! We stayed in a suite and had a so-called butler, but we saw him once and had to ask for everything! Reception is chaotic; much patience needed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister Dave, Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Benkirane Hotel Manager

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