Hotel - Novotel Brisbane Airport
Novotel Hotel Novotel Hotel

Novotel Brisbane Airport Hotel

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4.0/5 2,271 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BRISBANE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 157 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 52 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • WiFi in your room
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,593 reviews

Our guest reviews for Novotel Brisbane Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,271 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Families - 17/02/2018

Friendly reception. Comfortable bed. Nice restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kath, I am glad to hear that you enjoyed your recent stay and a comfortable guest room. I hope to be able to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Nicholas L. Business - 17/02/2018
« Adequate and friendly »

Stayed for 5 days for business. Staff helpful, friendly and willing. Room was a decent size (206), clean and temperature settings adequate. Nice lap pool but small gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas, I appreciate you taking the time to provide a review on your recent stay at the hotel. It is great to hear you wonderful feedback regarding our team members and I am glad they made your business stay comfortable. I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Anonymous Business - 16/02/2018
« Easy and comfortable »

Easy to check in. Great room. Easy access. Easy check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, It is great to hear that you found your recent stay effotless and enjoyed your guest room. I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Anonymous Business - 16/02/2018
« FRIENDLY, COMFORTABLE AND HANDY TO THE AIRPORT »

AT CHECK IN WAS TREATED EXTREMELY WELL, ROOM WAS VERY CLEAN AND COMFORTABLE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leeona, I appreciate you taking the time to provide a review on your time at the hotel. It is great to hear that you had such a wonderful stay and in particular that you were treated so well on arrival. I will be sure to pass on your comments as this is the level of service our team strive to provide all our valued guests. I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Jason R. Couples - 15/02/2018
« A restful night, and an attentive manager that helped us have a great meal. »

We stay at the Novotel Brisbane airport every couple of months as my husband is required to travel to work. We are always satisfied with the accommodation and staff. Our last stay however there was a mix up in the restaurant resulting in a long delay receiving our food which we pointed out to Kristin the manager, as we walked out of the restaurant without eating. She was wonderful and sorted out the problem very quickly and efficiently. Jason had been awake since 3 AM, we were very hungry and our meals were sent to our room within minutes of us leaving the restaurant. Many thanks to Kristin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank-you for taking the time to provide feedback as we always love hearing from our return guests. It is unfortunate to hear of the experience in the restaurant but I am so pleased Kirstin was able to turn this issue around efficiently. I will be sure to pass on this great feedback to her. I look forward to welcoming you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Ken G. Families - 15/02/2018
« The rooms were of an excellent standard as were the staff »

Frome check in to check out my experience was of an excellent standard. The staff were very friendly and accommodating . The room was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken, It is great to read the wonderful feedback regarding your recent stay. I am so pleased that you enjoyed you time at the hotel and in particular the great service from our team. I will be sure to pass these comments on. I look forward to welcoming you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Debi Couples - 13/02/2018
« Very convenient with friendly, professional staff. »

We had just landed and were very jet-lagged. Our previous arrangements had fallen through, so I just wanted a room without any fuss. We were welcomed by Tony. The check-in was quick and efficient. I was more than pleased with our room. Very quiet and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debi, Thank-you for taking the time to provide feedback on your recent stay. I am glad to hear you found the hotel convenient and enjoyed a comfortable stay. I will be sure to pass on your compliments to Tony and I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Rob Business - 13/02/2018
« overnight business trip »

Excellent facilities, very clean room and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, It is fantastic to read such fantastic feedback regarding your recent stay at the hotel. I will be sure to pass on your comments to our team as this is the level of service they strive to achieve for all of our valued guests. I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Anonymous Business - 12/02/2018

Well located with good food. Kymberly in the restaurant is well worth recognition. Has a busy night and was the sole waitress. Glass was never empty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, I appreciate you taking the time to provide a review on your recent stay at the hotel. I am glad to hear you enjoyed your meal in the Catalina Restaurant and I will be sure to pass on your compliments to Kimberley. I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Mike Families - 12/02/2018
« An excellent stay as always »

Very good service from front desk to dining, will always come back and stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank-you so much for the fantastic feedback regarding your recent stay at the hotel. I am so pleased you had an enjoyable without any issues. I look forward to welcoming you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Annaliese Families - 11/02/2018
« convenience »

Easy quick check in and check out. Lovely in room service and breakfast facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annaliese G.,, I appreciate you providing us feedback on your recent stay at the Novotel Brisbane Airport. It is pleasing to hear that you experienced an efficient arrival and departure. I am also glad that you enjoyed your in room dining as well as breakfast. I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Anonymous Families - 10/02/2018
« Nice »

Nice place and convenient to airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, I appreciate you taking the time to respond with guest feedback on your recent stay at the Novotel Brisbane Airport. I am pleased to hear that you felt welcome during your stay and enjoyed the convenient location to the airport. I hope to welcome you back to the hotel in the future. Kind regards, Renee Brereton

AccorHotels certified review
Tyson Business - 07/02/2018
« Comfortable room again, polite service »

Service was good at checkin and check out on both of my recent stays (4 days apart). I enjoyed the complimentary drink and nuts upon arrival - this is a nice touch and nice recognition of repeat business. Room service food was good. Only downside was the new shuttle booking service, I get it and I see why it has gone down this path but it is slow and cumbersome. The cash option was much easier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tyson C., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback from a regular guest such as yourself. I appreciate your comments regarding the shuttle service and I will look into how we can make this a more efficient system. Thank you again for sharing your experience, and I hope to welcome you back to the hotel in the future. Sincerely, Renee Brereton

AccorHotels certified review
S A. Families - 06/02/2018

We enjoyed staying at the hotel, the room was satisfactory. The staff were very friendly and accommodating. They went above and beyond with all of our requests. The hotel restaurant was good, food very nice if a little pricey. The pool was a little disappointing, there were two people swimming laps and did not take kindly to us joining them in an already cramped space. There was no chairs or loungers to sit comfortably on. The room was fine apart from the bathroom, we were missing shampoo and body wash but had three conditioners?!?! The shower was poorly designed with water going everywhere- the floor was soaked and thus dangerous. The problem must be an on going one as we saw significant water damage to the bottom of the bathroom door and damp carpet outside the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha A., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. I am disappointed to hear that you didn't have a relaxing experience with our pool area. We are looking into revamping the area and introducing some new furniture. I also have our rooms team looking into how we can prevent any ongoing issues with the bathrooms. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Renee Brereton

AccorHotels certified review
Bob Business - 06/02/2018
« Convenient & enjoyable »

Friendly staff, good food & an quiet and comfortable room. Location suited me for my work in Eagle Farm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert R., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Renee Brereton

AccorHotels certified review
Anonymous Families - 06/02/2018
« great rooom and the pool was fantastic »

overall was good, nut as my partner was a member of the accor group , I inadvertently book room in my name so we did not get he benefits. Whilst talking with the receptionist she look up Lisa details but could not find them. The receptions then called our room and told my wife that she found all her details and would transfer the booking so she received the benefits which she then told Lisa that we would get free parking as per our previous visit. ON checking out we were charged the $50.00 for parking even though the receptionist was the same person who rang Lisa to advise that we would not be charged. So this was s very disappointing, with the receptionist saying this did not occur but why else would she ring our room to confirm Lisa details were found and parking would be waived. So this was a negative on our stay on checkout. Lisa accor details Lisa O'Sullivan 7 Sophie place W Lton TAs 7250

AccorHotels certified review
Jan Business - 05/02/2018
« Very good, suited my needs for an overnight stay prior to an international departure from Brisbane »

Check-in and check-out went smoothly, great customer service. Room was excellent, well set up. I cannot comment on food and beverages as I didn't eat in the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice Waddy, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renee Brereton

AccorHotels certified review
Kerrie G. Couples - 03/02/2018
« Always welcoming and very clean and comfortable »

Just an overnight stop before catching a flight, always very relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrie Gallie, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback from our return guests and I will pass your comments on to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renee Brereton

AccorHotels certified review
Daryl C. Business - 02/02/2018
« pleasant, comfortable, fulfilling. »

staff were excellent, restaurant was reasonably good, rooms were clean, stocked and well appointed. No issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daryl Camp, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renee Brereton

AccorHotels certified review
Anonymous Solo - 01/02/2018
« Mr A. »

Very impressed..... will stay again....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald Adams, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Renee Brereton

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