Hotel - Novotel Brisbane Airport
Novotel Hotel Novotel Hotel

Novotel Brisbane Airport Hotel

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4.0/5 2,293 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 229.00 AUD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BRISBANE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 157 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 52 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • WiFi in your room
    • Crib on request
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,780 reviews

Our guest reviews for Novotel Brisbane Airport

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,293 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 20/04/2018
« good hotel but disappointed that I had to pay for wifi »

good hotel but disappointed that I had to pay for wifi when hotel price is already high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, We appreciate you taking the time to provide feedback on your recent stay at the hotel. We are glad you enjoyed your stay and we will certainly look into ways of improving the WiFi service offered to our valued guests. I hope we can welcome you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Catherine R. Families - 20/04/2018
« Super convenient »

Always stay here for ease of airport connections. Clean and friendly. Love the long term car storage option and airport shuttle. In-room dining menu could be more interesting with fresher options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, Thank-you for your feedback on your recent stay at the hotel. Pleased to hear you enjoyed the hotel's convenient location and facilities. We will certainly look into further options to included in the in-room dining menu. I hope we can welcome you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Albert Couples - 20/04/2018
« Close to airport and shopping. »

I think that at plus $200 that the windows should be so you can see out. I expected that the airport transfer would be included.

AccorHotels certified review
Anonymous Business - 19/04/2018
« Very Good »

Hotel was very clean - Beds were very comfortable - all staff had a smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, We appreciate you taking the time to provide feedback on your recent stay at the hotel. Wonderful to hear you enjoyed your guest room and that all of our team members were welcoming. We look forward to welcoming you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Bill D. Couples - 18/04/2018
« Very Good Hotel »

Nice room, quite, comfortable bed. Very helpful staff. Airport shuttle very frequent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, We appreciate you taking the time to provide feedback on your recent stay at the hotel. We are pleased to hear that you enjoyed your guest room and a comfortable stay. I will be sure to pass your comments onto our team. We look forward to welcoming you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Ursula Business - 17/04/2018
« Room lovely internal(?staff) overnight noise the problem, no option offered with cost-over $200 plus parking is too high for pensioners, this couple at least; location wins. »

Not familiar with area we needed to stay close to airport but even so views were not compelling. Room was beautiful & comfortable. Noise into night, internally WAS a problem. I have night-nursed for over 15 years and know it matters for sleep away from home. The cost was not something I would share with my husband, especially adding parking as well. I chose not to use the alternative of DFO 10 minute walk away as my husband would be furious and he is in his 70s. You can say, get real or come up to date, but I have used a variety of Motels across Australia and have managed to stay for less. I think I may even be a Member but this was not asked of me even though I did question is that the best you can do? I did not beg but was sad. This trip was both family & business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ursula, Thank-you for taking the time to provide feedback on your recent stay at the hotel. I appreciate your comments regarding your stay and please accept our sincerest apologies that you didn't enjoy a peaceful night's rest. I will be following this up with the relevant staff involved. We will certainly also take your other feedback on board. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Hm Business - 17/04/2018
« overall Good facility and Service »

Satisfied however dinner was long to serve and upon arrival a portion had been forgotten

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helene, Thank-you for taking the time to provide feedback on your recent stay at the hotel. Pleased to hear you enjoyed the hotel's facilities. It is disappointing that you didn't have a more enjoyable experience in the restaurant but I appreciate your feedback as this will allow us to improve for the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Michelle Families - 17/04/2018
« Great staff and clean hotel »

From the moment we arrived the staff were fantastic check in was a breeze even though we arrived early ( flight from Sydney ) they looked after our bags sent them to the room so everything was ready for us when we returned from our walk . the housekeeping team were great everything was clean every day we ate in the restaurant and the staff were so friendly and helpful the reception staff were so cheerful it brought a smile to my face

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, It is wonderful to read your comments regarding your recent stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback and in particular about our team members. I will share your comments with our team as this is the level of service they strive to achieve for all our valued guests. We look forward to welcoming you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Lindsay B. Friends - 17/04/2018
« Exceptionally helpful staff »

The staff were very helpful & friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindsay, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope we can welcome you back to the hotel in the near future. Sincerely, Novotel Brisbane Airport team

AccorHotels certified review
C P. Solo - 16/04/2018

My room smelt musty and stale. This has happened before. Also the windows are so dirty that it was difficult to see out. Not at all the standard hat I expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C P., Thank-you for taking the time to complete the survey on your recent stay at the hotel. We appreciate your feedback on your stay and we are actively looking into the issues outlined, in particular a solution to maintaining the cleanliness of some of the double glazed windows in the guest rooms. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Cameron O. Business - 16/04/2018
« Fantastic, service, faciltiies and food »

Accommodation and food as well as conference facilities were great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cameron, We appreciate you taking the time to provide feedback on your recent stay at the hotel. It is wonderful to hear you enjoyed the hotel's facilities and the team's great service. I will be sure to pass your comments on to the team. I hope we can welcome you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Anonymous Families - 16/04/2018
« So Convenient to Airport »

Loved how close and convenient airport was to international terminal. Having DFO across the road was great for afternoon shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, Thank-you for taking the time to provide feedback on your recent stay at the hotel. Wonderful to hear your enjoyed your stay and the hotel's convenient location to the airport and DFO Shopping Centre. I hope we can welcome you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Anonymous Business - 16/04/2018
« Efficient »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley O., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Brisbane Airport team

AccorHotels certified review
Michael P. Couples - 15/04/2018
« Peacefull and polite »

Head everything necessary for a great stop over. Your staff where polite and rooms and common areas peaceful. Also location was suprisingly great. Thanks again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank-you for taking the time to provide feedback on your recent stay at the hotel. Wonderful to hear you enjoyed your stay and team were friendly. I hope we can welcome you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

TripAdvisor review
Family - 15/04/2018
« Very convenient »

This hotel is modern, clean and has excellent facilities. It is convenient to both the airport and the shopping precinct across the road. However, I was most disappointed that the internet access was limited to 100MB - in today's connected environment, it is most archaic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynette00 Thank you for your review on your recent stay at the Novotel Brisbane Airport. I am delighted to read that you found the hotel to be modern, clean and excellent facilities. I appreciate your feedback regarding WiFi and will take your comments on board. I hope to welcome you back to the hotel in the near future. Kind Regards, Jason Pratt General Manager

AccorHotels certified review
Declan Couples - 13/04/2018
« Excellent service and facilities. »

Good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Declan, Fantastic to hear you enjoyed your recent stay at the hotel. i will be sure to pass your comments on to the team. We hope we can welcome you back to the hotel in the future. Kind regards, Novotel Brisbane Airport

AccorHotels certified review
Anonymous Business - 13/04/2018
« Surprising »

Restaurant is amazing. Staff were friendly, talkative and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Owen, Fantastic to hear you were pleasantly surprised during your last stay and enjoyed your time in the Catalina Restaurant. I will be sure to pass your comments on to the team as this is the level of service they strive to achieve for all of our valued guests. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
Bnc Business - 12/04/2018
« Rooms and staff were good the food was terrible. »

Check in and out was fine. The location is very far from the airport considering you advertise yourself as an airport hotel. Pay for a shuttle for an 'airport' hotel is ridiculous (although the charge is small). The main issue I have is the number of stop on the shuttle, I would expect it to take me to and from the airport, especially as I am supposed to be staying at the airport. The food was hideous, to the extent that I did not eat more that a few mouthfuls of my dinner and was forced to have starters at the bar on my return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a part of our hotel group, we do also have the ibis and Pullman Brisbane Airport which are located only a 5min walk from the domestic terminal. The hotels maybe a perfect option for yourself if you wanted something closer. We will certainly be following up your comments regarding your meals with the Executive Chef as this is concerning. Sincerely, Novotel Brisbane Airport Team

AccorHotels certified review
Anonymous Business - 12/04/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Great to hear you enjoyed your recent stay at the hotel. I hope we can welcome you back to the hotel in the future. Kind regards, Novotel Brisbane Airport team

AccorHotels certified review
James K. Business - 11/04/2018
« Excellent stay (as always) »

Great room - quiet and well appointed. Excellent pool , sauna and small gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Wonderful to receive such lovely feedback on your recent stay at the hotel. We always love to hear from our return guests and I am glad that you once again had a excellent stay. We look forward to welcoming you back to the hotel in the future. Kind regards, Renee

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