Hotel - Novotel Brisbane Airport
Novotel Hotel Novotel Hotel

Novotel Brisbane Airport Hotel

4.0/5 2,347 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BRISBANE
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 157 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 52 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • WIFI in your room
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,596 reviews

Our guest reviews for Novotel Brisbane Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,347 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 14/10/2018 TripAdvisor review
« one night stop over before returning home »

The Hotel reception very informative and helpful Ram the concierge was very very helpful and pleasant to deal with. Paying for the parking was an unpleasant surprise. Also the airport shuttle quite costly for families.. The evening meal was not good. They were understaffed apparently and it was not suitable for young families. it took 2 hours and we still did not receive our drinks, so then had to ask for them to come to our room, which they did do when we explained the situation., as we had a 5.30am wakeup call for flights .. They did not clear the table & we had our deserts in and amongst our dirty main plates.

Anonymous Families - 11/10/2018 AccorHotels certified review
« Very Good »

Pleasant

Jeanette H. Solo - 11/10/2018 AccorHotels certified review
« Comfortable with good service »

Friendly staff and excellent room.

Jarrod H. Business - 10/10/2018 AccorHotels certified review
« slightly warm »

Staff were excellent, room was fine, environment was hot

Juraea T. Business - 09/10/2018 AccorHotels certified review

Lovely stay, with great staff and facilities, however there should be better wifi services available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juraea, Our service is our benchmark and it is only through feedback such as yours that we are able to monitor our service levels and hotel facilities to ensure we are maintaining our high levels of service and meeting our guest expectations. The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive positive feedback from guests who have enjoyed their stay here at the Novotel Brisbane Airport. We have also shared your concerns regarding Wi-Fi service at the hotel to our General Manager, and he is looking into the matter. We look forward to welcoming you back to the hotel in the near future. Kind Regards The Novotel Brisbane Airport Team

Barry G. Families - 09/10/2018 AccorHotels certified review
« No free airport shuttle »

Everything was very comfortable but i was upset about the airport shuttle no longer being free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to your concerns regarding the shuttle, please note, the hotel shuttle has always been a paid service, as it is run by a third party company for the hotel guest's. There is a free shuttle that runs from Brisbane Airport to Skygate, and we will be happy to share the details for that shuttle if you would like to know. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Brisbane Airport Team

Carolyn Business - 09/10/2018 AccorHotels certified review

Room was fine, as expected. I ate at the restaurant and that was disappointing, not at all the Novotel quality I have experienced in other world Novotels. A very basic hamburger slapped on a plate with a few chips. No presentation at all. The diner at an adjacent table had bruschetta - which came as 2 slices of toasted bread, a few whole, oddly sized whole cherry tomatoes and some pieces of fetta crumble. We raised our eyebrows at each other. The chef and kitchen needs a tune-up especially at the prices charged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn, Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and have spoken to the Chef regarding your concerns and he is looking into the matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Novotel Brisbane Airport Team

Cathie Couples - 09/10/2018 AccorHotels certified review
« Great room, nice and quiet, friendly and efficient staff. »

Having just arrived after a 24 hour flight we had booked for day use of our room. Check in and Concierge services were all friendly, helpful and efficient. Our room was clean, comfortable and quiet.... just what we needed to allow us to catch up on much needed sleep. Our room service meal was great, with friendly service. A very relaxing stay, and we will certainly book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Brisbane Airport Team

Anonymous Business - 08/10/2018 AccorHotels certified review

Another fantastic stay - love coming back to my favourite hotel where I am always welcomed with open arms - I feel very privileged to be treated so well and greatly appreciate the care and attention I am given by all the wonderful staff - thanks again and look forward to my next stay:)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always our pleasure to receive you and your warmth is very much appreciated by the staff, who always look forward to your next visit to the your second home in Brisbane. Warm Regards Natalie Beal Front Office Manager The Novotel Brisbane Airport

Jevs Families - 08/10/2018 AccorHotels certified review
« ordinary »

below the standard i expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience at the Novotel Brisbane Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we will endeavour to make our service better in the future, and your concerns have been passed onto the Front Office Manager. She is following it up with the staff members concerned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Novotel Brisbane Airport Team

Quentin Families - 08/10/2018 AccorHotels certified review

Smooth and effortless from check in to checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Quentin, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, the Novotel Brisbane Airport Team

Marik-ka A. Families - 07/10/2018 AccorHotels certified review
« Friendly and efficient »

It was a great stay, people are always helpful and friendly

Murray U. Couples - 07/10/2018 AccorHotels certified review
« Fabulous location, lovely rooms. »

Relaxing, comfortable bed, lovely rooms.

L.shaw Families - 07/10/2018 AccorHotels certified review
« not recommended for more than 1 night with a family »

Hotel was fine but do not recommend for longer than 1 night with a family. It needs and outside garden area. Arrived earlier than the person who booked accommodation and the woman at reception would not let me book in until they arrived 3 hours later. after a 10 hour drive I was not impressed

Theodora K. Couples - 07/10/2018 AccorHotels certified review
« Reasonable value motel for a short one night stay and convenient to Brisbane Airport »

Helpful reception staff and our room on level was conveniently close to the gym and pool. However, the pool was unheated and therefore not useable that evening. Otherwise the service and comfort were as expected from Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theodora, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Brisbane Airport Team

Michael R. Couples - 06/10/2018 AccorHotels certified review
« Mr Michael R. »

Room was excellent, booking in good experience. Restaurant has improved slightly since our last stay. My wife had a pasta which she described as horrible no mushrooms plus the dish was not warm. My main was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael R., We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, be assured, we have shared your concerns with the Chef, and he is looking into the matter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Brisbane Airport Team

C G. Business - 06/10/2018 AccorHotels certified review
« Thank you so accomodating and thoughtful. »

Thank you I was working and felt unwell, the staff were so thoughtful and helpful with all my request. I was very impressed and again thank you.

Anonymous Families - 06/10/2018 AccorHotels certified review
« Great hotel »

Comfortable

Anna C. Couples - 06/10/2018 AccorHotels certified review
« Wonderful welcoming experience and beautifully appointed room with a very streamlined checkout experience »

Wonderful although short

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Brisbane Airport Team

Troy C. Families - 06/10/2018 AccorHotels certified review
« Great »

Convenience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Troy , We very much appreciate your comments regarding your stay at the Novotel Brisbane Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Novotel Brisbane Airport Team

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