Hôtel Molitor Paris - MGallery by Sofitel

Dear Guy M., First of all, we would like to thank you for choosing MOLITOR for your recent stay in Paris. We are really sorry that your stay did not meet your expectations and we would like to present you our sincerest apologies. We are surprised that you have encountered difficulties in making your booking online. After checking with our system, we can certify that your reservation fell into our system on January 14th with the corresponding payment. Our Guest Service Team ensures daily check of reservations before the stay of our guests to facilitate the arrival to the hotel. Because of the location of our establishment, MOLITOR is in fact in a safe zone during games which take place in the nearby sports facilities. We are doing our best during games nights : we want our guests arriving at the hotel by car can find a valet as quickly as possible in order to not been impacted by the situation of our neighborhood. We sincerely regret that your arrival and check-in did not go well. This does not reflect the quality of service we are used to delivering. We take into consideration all your remarks and they are very usefull in our constant search for improvement. However, if you wish to give us a second chance, we will not fail to heal your coming fo fully regain your trust. In the meantime, we remain at your disposal for any further information. Best Regards, Floriane Wotasek

Dear Jerome d., We very much appreciate your comments regarding your stay at Molitor. We are thrilled to read that you loved Molitor especially thanks to the profesionalism of our team;. We already have the fast checkout possibility. During your next stay, do not hesitate to ask our front office team upon arrival who will be delighted to enable you to gain time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Director of Operations

Dear Lorene T., Thank you for taking the time to tell us about your experience at the Hôtel Molitor Paris - MGallery by Sofitel. We are sorry that Molitor was not up to your liking We are surprised by your comment since the hotel has been renovated identically to what it used to be. ( dimensions of the cabines, the pools..) Molitor used to be an abandoned building that was used by underground Parisian artists. You can ahve more information on our Website MLTR.FR This has been the soul of Molitor and we kept throughout the renovation art pieces from this time. You can still see them in the lobby. Sincerely, Assia Heinold Director of Operations

Dear Nathalie R., We very much appreciate your comments regarding your stay at Molitor. We are glad that your experience was relaxing. We have well noted your comment on the lobby atmosphere and will make sure to share it our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Directof of Operations

Dear Jonathan M., We very much appreciate your comments regarding your stay at Molitor. I am delighted that you appreciated your stay among us. and we thank you for your recommendation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Director of Operations

Dear Aasen S., We very much appreciate your comments regarding your stay at Molitor. We are delgihted to read that your compliments toward our team. We thank you for highlighting the profesionalism and kindness of our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Directof of Operations

Dear Louis R., We very much appreciate your comments regarding your stay at Molitor. We are delighted to read that our customer service met your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Director of Operations

Dear Walter Francisco C., Thank you for taking the time to tell us about your experience at the Hôtel Molitor Paris - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have well noted your coment on the room cleanliness and have shared it with our housekeeper manager so it does not happen again We are a bit surprised by your comment on the restaurant staff's attitude. Do not hesitate to give us more information. We thank you for highlighting the profesionnalism of Helene. We won't miss the opportunity to congratulate her. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille Dulondel In charge of the Quality.

Dear Craig W., We thank you for your comment following you business trip. I hope you "Live the story" of our hotel. We thank you for highlighting the helpfulness of our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Camille Dulondel In cahrge of the quality and guest satisfaction

Dear Raviv o., We very much appreciate your loyalty to Molitor and for taking the time to share your experience. We are thrilled to read that your stay fully met your expectations. It is a delight to know that our conceirge services contributed to make your stay a very pleasant moment. We do hope to welcome you again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Directror of Operations

Dear Hilary B., We thank you for your loyalty to Molitor and for taking the time to share your experience. .I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Director of Operations.

Dear D V., We very much appreciate your comments regarding your stay at Molitor. We sincrely regret to read the incovenience you faced upon arrival and in your room. Please accept our apologies. Unfortunately, we did not find any glasses. We have well transmitted your comment to our General Housekeeper so she can imrpove the quality of service and avoid such inconvenience in the future. Thank you again for sharing your experience, and we hope we have the opprotunit to redeem ourselves with better service. Sincerely, Assia Heinold Director of Operations

Dear Dean h., We very much appreciate your comments regarding your stay at Molitor. We are very happy that our quality service was outstanding. We won't miss the opportunity to congratulate them Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Director of Operations

Dear Mr F., You stayed recently with us and we hope your stay was good. Regarding the pre authorization done on your visa card it was cancelled le 07th of December. As you can see in attachment, on the credit card cancellation receipt it is written “cloture dossier sans debit” which is mean “close without debit”. If the pre authorization still pending you need to send the document in attachment to your bank company. I stay at your disposal for any futher information. Best regards. Margaux Vignaud

Dear Baki H., We very much appreciate your comments regarding your stay at Molitor It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assia Heinold Director of Operations.