Hotel - Novotel Lyon Confluence
Novotel Hotel Novotel Hotel

Novotel Lyon Confluence Hotel

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4.0/5 1,291 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-24:00
    • Opening hours : Week-end 19:00-24:00

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

In partnership with Travelcar, the hotel offers guests simple, great-value car rental.

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirements.All of the rooms at the Novotel Lyon Confluence hotel are equipped with LCD TV, free WIFI as well as a minibar, tea/coffee-making facilities and safe. For up to 2 adults and 1 child, with the possibility to reserve connecting rooms for families.

  • 150 rooms
  • 147 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 84 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,674 reviews

Our guest reviews for Novotel Lyon Confluence

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,291 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Rob /. V. A. Business - 16/02/2018

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Peter U. Business - 16/02/2018
« Awful, avoid there are plenty other better options in the same area »

Awful, worst experience I’ve ever had in France. I’ve stayed in some amazing hotels in France but this was by far the worst experience ever. Started with the check in, we were held waiting as they had papers to move around rather than stop and help their guests come in and be welcomed into the hotel. Then another staff member became available and I finally got my room. Second issue was the bed! The one thing you need the most after a 7 hour train journey is a rest on a comfortable bed. Not here. The bed was damaged and limp sided on one side. Happened to be the side of the bed I sleep on. Gets worse. I spoke to a member of staff the next day to see if they could move me to another room. Apparently they were full? He offered me a voucher for two drinks instead. Apparently not having a good nights sleep is the same as getting two watered down drinks from the hotel that doesn’t care if you sleep or not. He then withdrew those drink vouchers and said well there is nothing he can do and started looking aroundas if he was done with me and wanted to ‘help’ someone else. I asked it it was possible to have the bed in my room changed he said no as the technician had gone home already. Then a colleague of his came out and she wanted to inspect the bed. Maybe I was just making it up? Fine, we went to the room and she saw it too. Her solution was to flip the mattress and she would get the technician to change the mattress the next day. That sounded like a good compromise but it wasn’t the mattress that was the issue it was the bed and the same thing kept me up the second night too. If you value your sleep get a real room with a real hotel that values their customers sleep above profits and cheap furniture. But if you do insist on staying here. This is a great tip for you!!! DO NOT PAY FOR BREAKFAST! They don’t check. We were stupid and had our breakfast included in the booking. Nobody checked if we had it included when we came down for breakfast. The staff were more interested in looking moody and bitching to each other about how they have to clean up after guests. Then we overheard the table next to us saying how they had not included breakfast and it was great that nobody was checking it. I was missing cutlery on one morning and asked a member of staff. She just walked off without saying a word. So I got up and took it off another table. This hotel is appalling, worst stay ever. I can’t think of any positives at all!!! Seriously how can you be so bad at this? Are you that new or are you just disrespectful and you hate your jobs? Then find another career and don’t make us suffer for your unhappiness. I didn’t choose for you to be unhappy so don’t make me unhappy when I have paid for a service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter A., Thank you to have taken time to announce us your returns further to your stay in our establishment. I am sorry that this one did not please you. We apologizes to the bad coverage of your remarks concerning your mattress. This one was indeed changed only the third day. We like our job and that's why all your remarks are going to serve us to improve our services By way of commercial gesture, I credit 3000 points on your loyalty card Leclub. Very cordially

AccorHotels certified review
Anonymous Families - 12/02/2018
« Nice room - tired receptionist - weird ambience - breakfast looked more campanile than hotel »

Nice room - not worn out at all but the bar seating was weird the reception area was not welcoming - total feeling was of a hotel which I would not want to go back to ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher S., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Dermot S. Business - 11/02/2018

Acceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dermot S., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Kd Business - 09/02/2018
« Very pleased with the facilities, staff and overall comfort on offer. »

Very pleased with the facilities, staff and overall comfort on offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

TripAdvisor review
Family - 09/02/2018
« Nice pad in good area »

Stayed there for a weekend, with my kids, great area, close to many restaurants, shops, even a cinema where we managed a movie, hotel itself very pleasant, good breakfast! nice cocktails too! would be back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your message. In the pleasure to welcome you soon Best regards Marie-Anne TRACOL-Room Division Manager

AccorHotels certified review
P. Business - 01/02/2018
« Good for the room and the meals. Not good for the meeting room (noisy) »

Everything OK with the room. Problem in the meeting room (noisy). After the bad experience of the first day, good reaction of the staff who proposed an alternative for the second day (unfortunately we lost time because of the alternative solution for the lunch).

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIPPE P., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Philippe B. Families - 27/01/2018
« Confortable »

Convenient, simple, confortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Davidx Families - 23/01/2018
« Great »

Nice and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
V. Couples - 21/01/2018
« great »

great staff, nice modern room, convenient parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
M. Business - 20/01/2018
« Well placed hotel, but below avarage in breakfast and rooms are not clean »

Nicely placed , But noisy, below average on breakfast, and cleaning needs to get better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick M., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To thank you for your loyalty and to apologize for the noice, I credit 2000 points on your loyalty card. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Rik Families - 11/01/2018
« comfortable, efficient & friendly staff »

Stayed with the family. Had a good package deal for the two rooms and breakfast. Rooms were connecting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Antoine Families - 08/01/2018
« Perfect & great 2 days in this beautiful hotel with a great and very nice team for Service »

Perfect & great 2 days in this beautiful hotel with a great and very nice team for Service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
R A. C. Families - 06/01/2018
« Mr R A C. »

Reception area is fine. Rooms are fantastic. I would recommend this to any friend. Location is next to large new shopping centre and 5 mins from autoroute. Staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Usama H. Solo - 29/12/2017
« A Pleasant Stay »

Kind and Help full staff, nice facility and comfortable room. Convenient location within the Confluence Shopping Center with access to promenades along the river. The Perrashe train station and the city center and shopping district beyond the train station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Couples - 19/12/2017

Satisfaite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Websterandhugo Couples - 18/12/2017
« Leaving the autoroute to the hotel the initial thought was ‘ where are we going’ once there the area is truly modern »

The hotel room was very functional - it worked well in all areas and we were travelling with two medium sized dogs - reception was friendly and parking easy although the hotel parking shared the same entrance as a large shopping mall so there could be a queue to get in. The location. Is very dog-friendly and there are places to eat if you don’t want to use the hotel. I’ve no idea how far from central Lyon it is however we will return and may even stay over two nights to explore the city which is supposed to have some of the finest food in France

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Anonymous Solo - 16/12/2017
« Excellent modern hotel in a very good location »

It was a pleasant stay. Nice spacious and modern rooms with great view on the river (I wasn't expecting this). Super comfortable bed. Quiet location. Close to restaurants, shopping mall, and the T1 tram. However I had a small issue which no one was able to resolve, the heater turns on automatically at around 3:00 in the morning. When asked how to make sure that it's completely off no one was able to assist.

AccorHotels certified review
Jean F. Business - 15/12/2017
« So so. »

I went two times at the restaurant. I had salad that was not fresh at all and i was told that they will pay attention. No customer intimacy at all. The room was OK. The house keeper throw papers I had bundled in an envelope, dropped on the desk, assuming it was trash... Actually it was not, but I am a bit responsible for the situation. I recommend not making thiskind of call in case of doubt..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean Mrdr Fabre, Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Katarzyna S. Friends - 12/12/2017
« Ok »

Clean hotel, good location, quiet. Minuses - toiletries (no hair conditioner or body lotion and shower gel / shampoo only lasted for 1 shower; but there were 2 guests in the room). Staff at reception didn’t speak good English which you’d expect as a standard in 4 star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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