Hotel - Novotel Lyon Confluence
Novotel Hotel Novotel Hotel

Novotel Lyon Confluence Hotel

4.0/5 1,361 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-24:00
    • Opening hours : Week-end 19:00-24:00

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
See all services

In partnership with Travelcar, the hotel offers guests simple, great-value car rental.

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living spaces and can be adapted to suit all requirements.All of the rooms at the Novotel Lyon Confluence hotel are equipped with LCD TV, free WIFI as well as a minibar, tea/coffee-making facilities and safe. For up to 2 adults and 1 child, with the possibility to reserve connecting rooms for families.

  • 150 rooms
  • 147 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 84 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 5,284 reviews

Our guest reviews for Novotel Lyon Confluence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,361 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
C., C. B. Business - 08/07/2018 AccorHotels certified review
« generally satisfied. »

when i checked-in on sunday, the door access was not working which was very inconvenient as i had to ask to be escorted to my room. in addition, when the system was restored on monday, i was told there was nothing needed to be done but i was not able to get into my room and had to have the card re-programmed. otherwise, the stay was satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay globaly and hope to see you again very soon. Sincerely,

Anonymous Business - 05/07/2018 AccorHotels certified review
« So far so good ! »

Althoug the hotel atmosphere is very good due to so many flies were at the breakfast area. It was kind of awkward!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ayla K., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Andrea Families - 03/07/2018 AccorHotels certified review
« One of the best in Lyon »

The structure is stunning, rooms are big and very comfortable. I sincerely suggest to upgrade to the superior one as totally worth it. The direct access to the shopping center is very practical and will make your stay even more stress free. Reception team is awesome. We were disappointed by the breakfast buffet though, choice was limited and stock often missing. No fish, no boiled eggs, no nut butter, not a fair choice of fresh fruits. Quite a difference compared to the Pullman Berlin, for a very similar price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Couples - 02/07/2018 AccorHotels certified review
« Excellent »

Super stay as always. Staff are extremely friendly and efficient. Very clean and comfortable room. A very enjoyable stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Lachie Couples - 23/06/2018 AccorHotels certified review
« Met expectations »

Great location, very helpful staff, convenient parking. Lots of positives! Room had all that was needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

David Families - 17/06/2018 AccorHotels certified review
« Vert good »

Efficient and clean hotel. Only criticisms: breakfast area too small and electric charging point not working in parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

N Business - 17/06/2018 AccorHotels certified review
« Decent. Dated, stained furnishings however. »

OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Parag Business - 17/06/2018 AccorHotels certified review
« Like always- great with excellent hospitality »

I was amazed to meet ROOMY- the room service robot BRAVO- Novotel Confluence

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Marion Couples - 12/06/2018 AccorHotels certified review
« Calm and confortable »

Really enjoyable stay. The staff was very friendly and helpful. The room and hotel as a whole are nicely decorated and clean. Well located to visit Lyon as well connected and Confluence has the advantage of being quiet at night. The only negative point would be for the plastic and paper cups in the rooms. For a 4 stars, you would expect china/glass and for a hotel chain advertising its sustainable practices it is a bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Couples - 10/06/2018 AccorHotels certified review

Very nice Suite at a good price. Reception staff more friendly/ cheerful than on previous visits. The lift upgrade was essential. However internet access in the room was appalling, totally unavailable for several hours, very slow when it was available. The worst Internet access I have experienced in any hotel I have visited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Alan S. Couples - 04/06/2018 AccorHotels certified review
« Great hotel let down by restaurant »

check in and room was the usual good experience but the restaurant was very poor. menu was quite limited and several things not available. the staff there were polite but did not really feel welcomed . the lack of English in the menu put a strain on my French . the quality of the food we did manage to get was not enough to complain about but very poor compared to previous stays . may choose to dine somewhere else next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear alan S., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

John W. Couples - 11/05/2018 AccorHotels certified review
« Short staffed, poor room, out of town, over priced. »

The hotel is a series of cookie cutter dormitory boxes, well out of town with a deserted shopping centre on one side and a demolished building site on the other. My "suite" was 179 euros for a room that barely held a bed and an alcove that only had a single bed along 1 wall and desk with not enough room for a proper chair. There was on staff member for bar an drinks at 9.00 pm he tried hard but it was abysmal for 179 euros. You can stay 5 star 19 euros away by taxi in the the actual centre of Lyon. Do it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Stef Couples - 08/05/2018 AccorHotels certified review
« Nice Palace, bad foid »

Nice place to be, with nice surroundings. Dinner was very bad although staff was helpful & friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefanus H., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience in our restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Coogee11 Couples - 08/05/2018 TripAdvisor review
« Weird design, out of town and pricey »

The Confluence is 18-20 Euro cab ride from the centre of Lyon, to a new development. The hotel is new and is surrounded by development or levelled building sites on one side and a huge shopping mall with no people yet, on the other. Our room was supposed to be a King size bed suite with 2 rooms. Our outlook was over the roofs of the shopping centre around to parking lots. The room(s) were just big enough for a bed i one and a small bed in the other. Really 3/4 of a room and 1/4 of a room. The staff are minimal and seem to try hard to keep up, but are outnumbered. The bar/restaurant was unable to get us food at 9:00pm on our arrival. The room was 175 Euros per night - on the outskirts of Lyon! Say no more!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, It is with particular attention that we read your comments following your stay at Novotel Lyon Confluence. We apologize for incovenients met and we thank you for taking time to write us. Our Suites are with one room and on living room in which we can add two small beds for the children. I am delighted that you contact me directly on your next booking for ensure the smooth running of your stay By hoping to welcome you soon Best regards Marie-Anne Tracol - Novotel Lyon Confluence

Ed Solo - 29/04/2018 AccorHotels certified review
« Great Hotel »

I had an amazing time. Excellent location and service. The view in breathtaking. Next to the river and huge mall with lots of restaurants, stores and bars. I will go back again. Just loved it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Joy G. Couples - 28/04/2018 AccorHotels certified review
« very nice and comfortable »

Counter staff on checkin were not of great help, but after that very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Kelly R. Business - 19/04/2018 AccorHotels certified review
« This is my hotel of choice when I visit Lyon »

The staff is always pleasant, the room is always clean. I only have two small complaints- I can never figure out the cooling system so my room as always too warm and I want 24/7 access to be able to buy a bottle of soda or a snack. I travel constantly and my eating habits are.... erratic. Sometimes I want room service when you don't have it available, but sometimes I just want to be able to buy a muffin at midnight. You need a little for-purchase snack kiosk. Aloft hotels have this sorted out perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Jonathan M. Couples - 16/04/2018 AccorHotels certified review
« Rewarding experience »

Staff was attentive, courteous and professional. Didn't try the restaurant but I think that’s a good for my next time in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Couples - 16/04/2018 AccorHotels certified review
« Modern Business Hotel »

Routine Business Hotel Procedures, the first place where I they gave out a frying pan to prepare the morning eggs. Efficient but not cosy or customer driven.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claus-Peter H., Thank you for taking the time to tell us about your experience at the Novotel Lyon Confluence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 15/04/2018 AccorHotels certified review
« Nice space »

Clean rooms, inadequate air conditioning. Friendly staff Breakfast nothing special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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