Hotel - Novotel Suites Den Haag City Centre
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Den Haag City Centre Hotel

4.5/5 574 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 108.00 EUR Non member rate
From 102.60 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
    • Russian
  • LATE CHECK-OUT UP TO 5PM
  • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Massage
  • Boat excursions
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
See all services

Payments can only be done by credit or debit card (debit card only at check-in). We do not allow cash payments.

Hotel location

Our suites

  • 118 suites
  • 100% non-smoking hotel
  • 1 suites for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Shower
    • Toilets
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 3,599 reviews

Our guest reviews for Novotel Suites Den Haag City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 574 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kumaresan V. Business - 14/08/2018 AccorHotels certified review
« I enjoyed my stay @ Novotal hotel »

We have allocated with good fecilated rooms and we enjoyed our stay. Thanks to Novotal. We have stayed nearly one month and opted with breakfast. Breakfast was very good in items and we enjoyed the breakfast. However, out of 27 days stay, we faced only 2 days the breakfast items was not enough and the fruits also not there. Its for only 2 days, when we enquired the staff says the ordered stock was not came properly. If that is the case, please do alternate options. This is my kind suggestion.However I enjoyed my stay. Thanks. Room cleaning service is awesome. Good.

Anonymous Families - 14/08/2018 AccorHotels certified review

It was good and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for the compliments! We hope you had a great stay in our hotel and in The Hague. We will take your feedback with us in our weekly meeting. Thank you for sharing that with us! :) We hope we get a chance to welcome us again in the future. Kind regards, Marius van Dolder

N. A. Families - 14/08/2018 AccorHotels certified review
« Nice location and friendly reception staff »

I looke the welcoming atmosphere of the hotel and there reception staff they where friendly. The check in and out process was easy and not complicated, the location was excellent . Need more focus on the cleaning room bcz the cleaning was not good for the bathrooms and they didn’t refill the coffee cups. But everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Wow! Thank you so much for all the compliments and the high score! We are happy to read you enjoyed our relaxed way of checking you in. Just sitting down with us for a cup of coffee and running everything trough before you start your time with us :) I will share your comment on the room with our colleagues from the housekeeping department. Thank you for letting us know. Kind regards, Marius van Dolder

Darren W. Families - 13/08/2018 AccorHotels certified review
« Poor customer service »

Overall we were disappointed with our stay. 1) It was very difficult to park our car nearby. It was frustrating that the nearby car parks were not listed on the website. 2) We could not turn off one of the lights in the children's sleeping area. We called reception and all they could offer as a solution was to remove the keycard which cuts off all electrical supply. This was not an adequate solution 3) Only one of the two air-conditioning vents in the room was working 4) The coffee machines in the lounge area did not work. The reception staff explained that they had run out of milk. This was at 7:45pm on a Sunday. 5) The beer and wine prices advertised did not correspond the prices charged at the till

Kathy Couples - 13/08/2018 AccorHotels certified review
« Perfect! »

Perfect stay. The staff very accommodating and friendly. Rooms very comfortable. We have already booked our next stay in this hotel.

Gina Families - 09/08/2018 AccorHotels certified review
« Supernice room and extra treats for customurs. »

We were very satisfied with our stay, both regarding the modern suite and due to the excellent breakfast. The location is very central, therefore the parking is a problem. But there is a large parking garage 10 min walk from the hotel.

Secret Families - 09/08/2018 AccorHotels certified review
« Lovely Experience »

Toguether with our children, we had a lovely 5 night stay Beds are comfortable, rooms are stylish and clear Hotel stay includes Fitness, Drinks like Thee, Coffee, Hot Choclate as well as fruits the hotel is child friendly and very secure. Easy Access to the shopping Center, Albert Heijn Supermarket & Bijenkorf Luxury shopping mall just on front of the hotel building Bijenkort

Mohammad A. Families - 07/08/2018 AccorHotels certified review
« Mr. a. »

The smiling very bad after breakfast time

Maria Families - 06/08/2018 AccorHotels certified review
« Great location, great hotel »

We really enjoyed our stay at this hotel, the room worked well for us and the lounge area was cool and inviting. Breakfast was excellent, especially loved the muesli and endless cappuccinos. The staff were always polite and helpful. The location is great too.

Teo Families - 05/08/2018 AccorHotels certified review
« Interesting country, very busy around hotel, pay attention to the bicycles »

Nice réception , clean My problem is that booking a suite we got a larger room with a curtain which could be pulled to separate a room from another. Not really what we expect when we specially book an apartment to have the children in a room and us the adults in another. Nice and helpful employees. They do not accept cash at all. Not even for a Coke

Anonymous Couples - 05/08/2018 AccorHotels certified review
« Very bad rooms in very good location »

Slow check-in. Poor first impression caused by filthy stained carpet at start of bedroom corridoors. Very badly designed room has no light switch at the entrance to it! Also, there is no bath/shower area door - just a flimsy plastic curtain. Toilet separated from bathroom. Impossible to work as the only desk or table area is below knee hight. Positives are central location and a fridge. Will not use this hotel again as the room is totaly impractical.

Tapani &. K. Couples - 02/08/2018 AccorHotels certified review
« City break in Den Haag and surroundings »

We had a great time in Novotel Suites Den Haag City Center.

Simon Families - 02/08/2018 AccorHotels certified review
« nice set up of the hotel, very gentle staff, but... lack of experience??? »

1) before arrival: I called the reception to ask which P+R parking would be best to leave our car outside the city, which one was the most convenient for taking the public transport to the hotel after parking, as the hotel cannot be reached by car. receptionist could not help me, all she said is that I could try parking in the street behind the hotel, but that there is almost never parking space available. I would expect this to be a standard question for a hotel in this location. Where to park, how to reach the hotel, bus, tram... 2) arrival: we were warmly welcomed by a very gentle man, taking his time to explain all we needed to know about the hotel and about the city. very nice start of our 5 nights stay. however, No gold le club accor member welcome drink voucher was given. 3) the room: I asked by email (few days previous to our arrival) to have a room with a nice view. I got the confirmation that they would do their best to do this for us. however, when we got into our room, we looked straight at a wall (room 309). The second window did have a better view, but still, plenty of rooms do have yet a better view. And, again as a gold member, and not having received an upgrade to the next level room, the program states “if no upgrade is available, the hotel will seek to allocate you a better room in your current room category i.e. a higher floor, more desirable view, corner room…” So again, no gold member recognition. I travel a lot for work, being as loyal to accor hotels as possible, and now wanted to profit of the points with my family, they were very much not impressed about my so called privileges. Room was not well cleaned. Hair prop of previous guests on the floor, coffee/tea amenities shelf looked like it is not part of the cleaning program in this hotel and the black sink still had sticky stuff on it. Old body lotion tube found in between the bed sheets (sofa-bed), and another old body lotion tube also found in the drawer with the hair dryer. With the bad cleaning in mind, it was not clear if the bottle of water in the fridge was left behind by the previous guests, or if it was presented by the hotel to us (+ if it was free of charge or not). So we called reception for 1) the view, 2) The cleaning. Again, stating that I was a gold member and that we were staying 5 nights, so a nice room would really be an advantage. Receptionist confirmed that the room was dirty, but no other rooms were available. She said that she would discuss it with her supervisor. We didn’t hear from her again after that, not even for room cleaning to pass by in the room again. The next day we informed again if anything was available, but this person said she was not aware of any arrangements and that we would have to check with the next staff shift. In the end we gave up, as all our stuff for our two small children was unpacked by that time. 4) Our stay: staff were very very friendly, and I simply love the set up with this big reception/breakfast room. So lovely. However, what annoyed me was how staff are taking to each other, I front of us, about what goes wrong in the organisation. Especially at breakfast, staff was discussing in front of us that one other staff was late for work, probably still sleeping, again… And that she could not do both tasks at the same time. Also almost every morning I found staff discussing how THEY THINK things should be organised, what task should be done first etc… the door to the “kitchen” is just 3 steps away, just do the organisational talk in the kitchen, not in front of guests… this really made me feel like “this thing is not under control”. Maybe this is just the open mind set of Dutch people, but to me this seemed strange, you would always want to show to your guests that everything is running smoothly, no? We also found ourselves having breakfast at a table, with our feet standing on French fries (from the night before I suppose)… again, poor cleaning. We used the baby chair every morning, these were never cleaned, 5 days in a row I found the same chocolate trail on the baby chairs… luckily I saw most parents doing a bit of cleaning themselves, but come on… we are still in a hotel at €150 per night… can’t believe this, especially with Novotel making big publicity for kids being welcomed with open arms… So… mixed feelings about our stay… very disappointed that my gold membership was not recognised at all, and for the cleaning (found the same hair prop still in our room after five nights). From the other hand, my compliments to the friendliness of the staff, superb! But, are they just missing experience, maybe missing a good supervisor/teacher who is clearly giving the tasks? Auditing is my profession, so I do tend to look and remember details, but most of the mentioned points were also the ones that my wife complained about, so… I suppose we were not the only guests with mixed feelings. Hope this review can help.

Anonymous Families - 01/08/2018 AccorHotels certified review

Nice hotel in city center The Hague. Good breakfast. Clean room and comfy bed. But the carpet in the hallways are very dirty and the airco is not working properly.

K T. Business - 31/07/2018 AccorHotels certified review
« Great stay in a lovely hotel »

Great stay overall, mostly spotless and good service. The Main Living Room corridor to the lifts is pretty shabby, the carpet is filthy due to the volume of traffic coming through one door into the reception area from the accommodation side

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your kind review and feedback. Good to read we could be off service and we could welcome you for a good stay. We are currently working on a solution for the stain you are talking about. We too have noticed it and will solve it in the nearest possible future. Thank you again for sharing your experience with us and we hope to welcome you again in the future. Kind regards, Marius van Dolder

Frederico M. Families - 30/07/2018 AccorHotels certified review
« perfect hotel for a family short stay in town »

the hotel is extremely well located in the town centre, right next to the shopping district - the reception is open 24/7 which helps a lot on late arrivals - the lounge/reception/dining is perfect and quiet above the streets, the rooms are big and wide, the WC accommodation is great, and the air conditioning works like a charm!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you so much for sharing your experience with us. We are really happy with all your compliments! Good to read you had a great time in our hotel and that you had a good night thanks to our air conditioning. ;-) Please be welcome again during your next visit in The Hague. Kind regards, Marius van Dolder

Aswatha N. N. Business - 30/07/2018 AccorHotels certified review
« Pleasent comfortable stay. enjoyed staying at DanHaag Centrum. Will stay one more time this week. »

Pleasant stay, very approachable to key market locations. Comfortable and satisfying atmosphere. It will be very useful if there is a hand shower(Hansgrohe) in the toilets. Indian guests i am sure will find it uncomfortable without a hand shower in the toilet. There should be options for a washing machine. Laundry will be will be expensive for for guests who stay for long. The Offer of 5 euros credit voucher if there is a "Dont clean my room" should be implemented across all Accor group hotels. We liked the option very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for sharing your experience and giving us your detailed feedback. We appreciate it very much! We will discuss your points during our weekly meeting and look what we can implment. Thanks again for thinking along with us to improve future stays! :) Kind regards, Marius van Dolder

Chris, N. E. Solo - 29/07/2018 AccorHotels certified review
« Relaxed atmosphere »

Stayed here a few times now. Great location for city centre and walkable from rail station. Great friendly relaxed atmosphere. Lovely rooms with quirky innovative design so you can curtain off areas if one wants to sleep and the other wants to cook or watch tv. Love the free mobile phone you can use during stay - what a great idea!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Good to read you liked this stay and all those stays before. We are happy to welcome you back! Thanks for sharing your experience with us and that you loved our room and Handy Phone. :) See you next time! Kind regards, Marius van Dolder

Jt Families - 29/07/2018 AccorHotels certified review
« Good all round »

Clean, crisp

Swiss F. Families - 29/07/2018 AccorHotels certified review
« Disappointment »

Futurustic design ok Lage ok Our air conditioning in 408 did not work - there was no fresh air at all to breathe Windows hardly to open, once opened a loud machine noise from the building and loud people in the street all night - horrible night No help possible No compensation offered Very disappointing management attitude thanking us for the information and zynically hoping we had a great time in Den Haag

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 108.00 EUR Non member rate
From 102.60 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates