Hotel - Mercure George Hotel Reading
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Mercure Hotel

Mercure George Hotel Reading

10 - 12 King Street  Berkshire 
RG1 2HE  READING
UNITED KINGDOM

580 reviews
TripAdvisor Rating Based on 580 reviews
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Check-in from 15h00
Check out up to 11h00
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Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours
See all services

Hotel location

Our rooms

  • 76 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Satellite/cable colour TV
    • Coffee/tea making facilities
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 AccorHotels Rating Based on 1,664 reviews

Our guest reviews for Mercure George Hotel Reading

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating Based on 580 reviews
AccorHotels certified review
Rosalind H. Business - 15/09/2017
« Good town centre location »

Good location for station, shops, bars, restaurants

AccorHotels certified review
Stevo Couples - 14/09/2017
« Small room, very dated, tired decor. In general needs a few quid spent to tidy up. »

Location is great, room was very small and very dated. Breakfast was cold. Would I stay again? No. Disappointed.

AccorHotels certified review
Knelly Business - 13/09/2017
« Room 103 »

Room 103 is next to a very large air-conditioning shaft but I prefer total silence to a constant hum.

AccorHotels certified review
Mark Business - 13/09/2017
« Adequate »

Average

AccorHotels certified review
Anonymous Business - 11/09/2017
« Mr T »

Lovely Hotel, poor directions, food was very limited, very little in the way of sitting area

AccorHotels certified review
Andrew Families - 11/09/2017
« Poor Customer Service »

I tried to cancel on a Friday & a Saturday night at least two months in advance due to family issues but was told your booking policy was inflexible, so you have my money for a room on two nights which I'm sure you could have resold & I have now found a more flexible hotel to stay in when I visit my daughter in Reading. Andrew

AccorHotels certified review
Christopher G. Business - 11/09/2017
« Friendly and comfortable hotel, conveniently situated too. First rate breakfast, good value bar meal, but I found the mattress a bit unforgiving. »

My overall experience was excellent and I will definitely return. The reception staff were unfailingly helpful and welcoming (eg explaining wifi, recoding my key when I locked myself out, and suggesting meal options). The room was comfortable (but I did have an issue with the mattress which I found a little hard). Perhaps surprisingly, I wasn't troubled by noise, although my room overlooked quite a lively main street with many restaurants and cafes. The bathroom was well appointed, although getting to the bath taps is difficult given the positioning of the shower screen. Do you mean all that stuff about reusing one's towels? I was with you for two nights only and would have been perfectly happy to stay with the original allocation. Yet, despite my hanging up my towels for reuse as instructed, I was issued with a fresh set on Day 2. This seems to be my general hotel experience these days. TV and radio options were good and the tea/coffee making facilities just right. I had the continental breakfast both mornings and it was very good, keeping me going until lunchtime. Food service in the bar in the evening was, I thought, a little slow, but my pasta was excellent when it came.. Might be better to make it clearer that it comes with a small mixed salad. I didn't see that so ordered one - which turned out to be another meal in itself (tho very tasty).Still, very good value in comparison with Pizza Express which I tried on the second night. There I paid rather more for a lot less. Thank you.

AccorHotels certified review
Anonymous Business - 10/09/2017
« Mixed »

Location and Reception staff were excellent. Quality of food and staff at breakfast were very disappointing.

AccorHotels certified review
Alan Couples - 10/09/2017
« Pleasurable but not great »

Found that the bath & bathroom was to small breakfast has been going downhill since we first stayed here 4 years ago staff,service & cleaness great will be staying again

AccorHotels certified review
Gjk Business - 08/09/2017
« Good service, poor plumbing. »

Good service, good rate, good position, liked fridge in room, shower very poor ( low pressure and ran cold once).

AccorHotels certified review
Anonymous Business - 07/09/2017
« good staff, but some poor rooms »

Staff and check in great. However the last 4 times I have stayed I have been given one of the top rooms (room 403 etc). They are not great. They need decorating, the TVs are poor, the bathrooms are cramped, the floors creak and they are uneven too.

AccorHotels certified review
Geoff K. Business - 06/09/2017
« Always satisfied, I always return »

As above, if the location suits I will stay here

AccorHotels certified review
Charlotte Families - 05/09/2017
« Excellent customer service »

I would like to highly recommend Anna on reception for her excellent customer service. I was having a very stressful few days after my husband was hospitalised at a wedding. Not being from the area I needed to find a place to stay at the last minute late on a Sunday night with my two month old baby. Anna was incredibly helpful on the phone and then once I had arrived at the hotel - she went out of her way to make my stay as pleasant as possible which was a huge relief after a very stressful 24 hours. She deserves some kind of award.

AccorHotels certified review
Paul N. Solo - 05/09/2017
« Nice room after many steps »

I had a room on the 5th floor. I had two heavy suitcases and this made it hard to get to and from the room. Overall the room was good, however, though water filled in the base of the bath when taking a shower. The staff were excellent throughout.

AccorHotels certified review
Fran Families - 04/09/2017
« Great stay »

The hotel was lovely, and our room was comfortable, clean, and nicely furnished. Very much liked the coffee maker in the room! Check in and check out was quick and efficient, and the staff were friendly and helpful; I emailed a couple of queries prior to the stay and they were answered quickly. Breakfast was delicious. We came for the Reading festival, but the hotel was surprisingly quiet. The only negative thing was that I didn't sleep too well, despite the bed being incredibly comfortable, because our room was on the ground floor next to a generator that went on through the night, and I think the person in the room above had a shower at about 2am because I could hear running water and I thought water was coming into our room! My son slept like a log though, so that evidently wasn't a problem for him :o). Overall though, a very nice stay, and we would come back again.

AccorHotels certified review
Anonymous Friends - 04/09/2017
« Pointless »

I didn't stay. I wanted to cancel but wouldn't get a refund so I kept the reservation booked in the hope that you were inconvenienced somewhat by taking my money but not giving me a refund. At least this way you couldn't 're book the room and make more money.

AccorHotels certified review
Jeroen Business - 04/09/2017
« Location perfect, Breakfast and room dissapointing »

Location in the Reading centre was great. easy access to restaurants, train station and shops. However room had no airco and was situated alongside the street which for me was too noisy. Also I expected more from the breakfast. I don't know why but teh Mercure in The Netherlnads have a much better standard in both rooms and breakfast. A positive note to the staff, who was very polite and helpful

AccorHotels certified review
Lauren Couples - 04/09/2017
« very good »

Hotel room was tidy and layed out nicely. staff were friendly and helpful, Couldnt find the kettle and tea at first there should be a note left on table stating where it as mine was in a draw under the tv. But happy with my stay and would defiantly stay again.

AccorHotels certified review
Kyle W. Business - 02/09/2017
« Will never EVER return »

They charged us over £300 for "damage that we have had NO invoice for and have not been notified of ANY damage. They won't answer our emails or calls. It has ended up in us having to issue a county court judgement against the hotel. AVOID THIS HOTEL AT ALL COSTS THEY ARE RIP OFFS!!!

AccorHotels certified review
Mike O. Business - 01/09/2017
« Dreadful disturbed nights sleep »

The room and staff were fine but wht on earth happened in the middle of the night (twice). Huge commotion at 2 am with police having to be called followed by someone on your team deciding it was a good idea to clean the courtyard at 04.55 am making a racket for about 45 mins - awful !!

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