Mercure George Hotel Reading 4 stars

TripAdvisor rating 3.0/5 673 reviews
Mercure George Hotel Reading
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Hotel extras

  • The oldest known building in Reading, dating back to 1423

  • Located just 20 minutes away from Heathrow Airport

  • Landmarks include the Madjeski Stadium and Reading Abbey

  • Within a five-minute walk of Reading Railway Station

  • On-site Prezzo restaurant serving quality Italian food

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Hotel location

Mercure George Hotel Reading

10 - 12 King Street
Berkshire
RG1 2HE
reading
united kingdom

Tel: +441189573445

Fax: (+44)118/9508614

Contact email

Check-in from 15h00

Check out up to 11h00

  • READING BUSSES :   READING STATION

  • By plane

    LONDON GATWICK At 88km / 54.69 miles

  • By plane

    LONDON HEATHROW At 40km / 24.86 miles

  • By plane

    LONDON LUTON At 96.5km / 59.97 miles

  • By train

    READING STATION At 1.3km / 0.81 miles

GPS :51.455097, -0.970194

Our accommodations

Classic room with Double Bed or 2 Single Beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with Double Bed or 2 Single Beds

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Twin Room with 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with Double Bed or 2 Single Beds

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with Single Bed

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

PREZZO

Type of cuisine: International

Prezzo is about providing great quality Italian food in a friendly and relaxed environment at reasonable prices. Only using the finest seasonal products available, the menu includes pizza, pasta, risotto, grilled meats and fresh salads

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DICKENS BAR & BRASSERIE

Photo non contractuelle / Strictly non binding

Relax in the luxurious surrounds of our recently refurbished LV Lounge & Bar.Ideal for both business and pleasure the bar has an extensive range of beverages and the food menu contains traditional dishes all prepared using local produce whenever possible

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure George Hotel Reading

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

2,632 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

673 reviews

Noisy & uncomfortable

Customer review rating 3.8/5

Anonymous Business - 09/07/2019 AccorHotels certified review

Hotel provided earplugs because of the noise from the street - why not invest in proper double glazing or sound proof options. Because it was impossible to open the window the room was stuffy hot & uncomfortable. There were flies in the bathroom. The mattress on the bed sagged so obviously needed replacing.

Dear Vivien M., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Calin Angheluta Front Office Manager
Customer review rating 3.8/5

Yvonne M. Friends - 08/07/2019 AccorHotels certified review

Ok. Rooms compact. Difficult access if carrying heavy baggage. Staff helpful.

Dear Yvonne M., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calin Angheluta Front Office Manager
Customer review rating 3.8/5

Michelle S. Solo - 04/07/2019 AccorHotels certified review

As always, excellent, super staff who are so customer centric, great location. Was a little warm in the room, but fan provided. Overall, a great stay as usual.

All the essentials, but tight bathroom and boiling hot room

Customer review rating 3.8/5

Steven C. Business - 04/07/2019 AccorHotels certified review

Staff are very welcoming and friendly. Room was a good size with all the amenities. The room however was far too hot and stuffy, even with the fan on full power and window open. I turned off the mini fridge to keep the temperature down but this didn't help. Sleep was made difficult.

Quiet and clean

Customer review rating 3.8/5

Richard K. Friends - 02/07/2019 AccorHotels certified review

I liked the hotel but I guess it would be difficult for anyone with mobility issues. A shower over the bath is not good for older people.

Dear Richard K., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Desk Manager

Very pleasant

Customer review rating 3.8/5

Collin E. Couples - 02/07/2019 AccorHotels certified review

Lovely room, right in thw centre of Reading (although a bit noisy at night because of this). Friendly staff, great value for money. Thank you.

Dear Collin E., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calin Angheluta Front Desk Manager

Mr R Moraes

Customer review rating 3.8/5

R Couples - 02/07/2019 AccorHotels certified review

Nice cosy hotel !

Dear Richard G., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calin Angheluta Front Desk Manager

Poor service and dreadful room

Customer review rating 3.8/5

John R. Business - 30/06/2019 AccorHotels certified review

Lack of AC. Rude reception staff Single bed in a “classic” room Window didn’t open Noisy Hard to find the room Tiny bathroom

Dear John R., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Front desk Manager

great room up a winding maze of stairs and halls

Customer review rating 3.8/5

Overton H. I. Families - 29/06/2019 AccorHotels certified review

Loved the location and the history. Our room had luxurious bed and bath. Reception staff was golden, especiaily Bianca(?) from Budapest. WiFi hookup was confusing and complicated.

Dear Jeffrey J., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Calin Angheluta Front Desk Manager

Ms

Customer review rating 3.8/5

M M. Business - 27/06/2019 AccorHotels certified review

The room had dirty sheets and a dirty sock! The bathroom was very small (lucky I’m small) anyone else would struggle to get into the bath! Breakfast was awful ordered porridge but got readybrek and was tasteless and did t have the banana etc with it.

Dear Miranda m., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience

Fine.

Customer review rating 3.8/5

Anonymous Business - 26/06/2019 AccorHotels certified review

Fine.

Dear Rachel G., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience

Noisy hotel

Customer review rating 3.8/5

Claire Couples - 25/06/2019 AccorHotels certified review

We were in a room down the side at the road side, worst night sleep due to the ineffective windows that let in every single noise from the street including people walking past having a normal conversation. Also poor housekeeping we found a tablet on the floor by the bed - no idea what it was but if we had children with us it’s not worth thinking about what could have happened. There was also hairs on the shower walls from previous occupant and a huge hand print by the towel rail that was still there when we checked out. On the first night we had 1 packet of biscuits between 2 of us and no teaspoon in the room either so stirred drinks using a sugar sachet. If I stay in Reading again I will choose a different hotel.

Dear Claire H., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience

A relaxed stay in a special location with friendly staff.

Customer review rating 3.8/5

Nadine Business - 24/06/2019 AccorHotels certified review

People loving old buildings are getting the maximum in a positive way. The staff is very friendly, the rooms are small but awesome and clean. Only the breakfast has potential to become better.

Dear Nadine B., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience

Noisy , too warm and no cold water

Customer review rating 3.8/5

Anonymous Business - 24/06/2019 AccorHotels certified review

I felt that the room was lacking hotel standards. The bed was really uncomfortable, no air condition, very noisy and no cold water from the cold tap. Overall not happy with the experience.

Dear Timothy H., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience

Generally enjoyable but not petfect

Customer review rating 3.8/5

Anonymous Solo - 24/06/2019 AccorHotels certified review

Room facilities location and staff very good.I am 71 so being on the third floor with stairs to climb was not ideal.The worst problem about being in room 203 was the proximity to The Botanist pub which was noisy until 2am.The only way I could get to sleep was to shut the windows which was not ideal on a summers night.

Dear Martyn L., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience

Excellent location, great heritage property, overall great stay !

Customer review rating 3.8/5

Hrishikesh V. P. Business - 23/06/2019 AccorHotels certified review

Location of this hotel is the most important highlight for me; very close to railway station, city center, broad street, oracle - everything is within walking distance. Great heritage property; makes you get that historic feel while staying. Overall very nice experience for me to stay at Mercure George Hotel in Reading.

Dear Hrishikesh P., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience

Lovely as always

Customer review rating 3.8/5

Anonymous Business - 21/06/2019 AccorHotels certified review

It is home from home at the George. You feel welcome, and the friendliness and helpfulness of the team is exceptional

Average and poor value for money

Customer review rating 3.8/5

Anonymous Families - 21/06/2019 AccorHotels certified review

Reception staff poorly informed re information for tourists Didn’t know how to get basic information regarding eg train services Room in noisy location-late night noise outside Breakfast good

Excelent stay and wonderful costumer service

Customer review rating 3.8/5

Fay Friends - 21/06/2019 AccorHotels certified review

We had a great time when we stayed at the mercure in reading. When we arrived the very kind and attentive receptionist told us that our room had been upgraded free of charge which was wonderful. The room waslarge, clean and the nespresso machine was much appreciated!! It was so great to be so central to the town centre. Thank you!!

Tired hotel, no air-con, basic rooms

Customer review rating 3.8/5

Datca Business - 21/06/2019 AccorHotels certified review

I've stayed in this hotel several times but don't think I will again. I stayed in June, the weather was mild but not hot, but the bedroom was like a sauna! There's no air-con but they do provide a small electric fan, which is noisy and not much use. The hotel itself is tired looking and directions to bedrooms are confusing - the room I was in was listed on two direction plaques pointing in opposite directions. The floors all over the two floors where the bedrooms are located are very creaky and noisy. This hotel isn't suitable for disabled people or people who struggle with climbing stairs. Breakfast is OK - buffet cold items and if you want a hot breakfast, you need to order it form one of the staff. Bear this in mind if you are in a hurry as it takes about ten minutes to cool etc. However, one positive is that the cooked items are pretty good. Location wise it's fine as its central and about five minutes walk to Reading Station.

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