Hotel - Mercure Le President Biarritz Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Le President Biarritz Centre Hotel

4.0/5 699 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Massage  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities
    • Golf lessons
  • Tennis  (Nearby)
    • Clay tennis court
    • Indoor tennis court
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing (Nearby)
    • Kayaking
    • Rafting
    • Sailing facilities
    • Wind surfing facilities
  • Bowling  (Nearby)

Catering

  • Breakfast
  • Room service
    • Opening hours : Week 06:30-12:00
    • Opening hours : Week-end 06:30-12:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Our rooms

Choose from our modern and spacious Standard and Superior Rooms. Opt for Superior to get a wider choice of services. A sea view is also on offer, subject to availability.We also have suites for added comfort.

  • 69 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Your meetings and events

4.1/5 AccorHotels Rating 1,409 reviews

Our guest reviews for Mercure Le President Biarritz Centre Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 699 reviews
Peter F. B. Couples - 20/10/2018 AccorHotels certified review
« Good location »

We stayed for 2 nights over a warm weekend in October, the staff were friendly. We discovered that the air conditioning was set to winter and therefore would cool the room. We asked management to intervene so we could get some sleep on the second night. We were advised that they could not do anything about it as every room had the same issue. This explained why a number of rooms had the windows wide open trying to get some cool air. This also meant that we had to listen to the noise from the busy street below. It made what we thought would be a great stay ,disappointing.

Charles L. Couples - 15/10/2018 AccorHotels certified review
« Disappointing »

Great location. Services more in line with a two star hotel. One staff member was very helpful but other very ignorant about the hotel and services.

Jo Couples - 14/10/2018 AccorHotels certified review
« Great location but lack of facilities »

It was ok. I would expect more facilities for the money. I also think the hotel could negotiate a better deal with Indigo parking. We were led to believe there was a discount for a 3-day stay which we asked about but Indigo parking staff were rude & indifferent when we asked about it. Filter coffee was tepid & stewed at breakfast. One evening, I had to find tissues & toilet roll after being out all day as they hadn’t been replenished by housekeeping. I don’t agree with the coffee pod machines, throw away cups & stirrers etc. You would like us to re-use the towels though? Environmentally, that makes no sense to me. I found a cockroach in our room on the morning of our checkout, not good. I told reception very subtly and also showed a photo but they weren’t interested at all.

C. Couples - 30/09/2018 AccorHotels certified review
« Excellent, great position, lovely room »

As expected

Anonymous Couples - 22/09/2018 AccorHotels certified review
« Marvellous. Excellent clean modern attractive well staffed hotel »

Just what we hoped for.airconditioning comfortable bed excellent breakfast charming staff. I would reccommend to anyone and have already told my friends. And family

Anonymous Solo - 18/09/2018 AccorHotels certified review
« Average »

Stayed for 3 nights. Comfortable enough room but inefficient air conditioning so it took a long time to cool the room. Strange odour from the bathroom washbasin. Had to phone twice and wait 20 minutes for assistance from Reception when the safe failed to open with my code.

Ilmari Couples - 01/09/2018 AccorHotels certified review
« Basically ok »

Loved the breakfast but the double bed has seen it’s best days few years ago.

John Couples - 24/08/2018 AccorHotels certified review
« Very central and very comfortable »

Very helpful front desk staff. Clean and tidy, comfortable room. Nicely located.

Ian M. Families - 22/08/2018 AccorHotels certified review
« Very helpful reception staff, breakfast team completely overtaken by having a full breakfast room - the F & B manager should take this subject seriously. »

Check in/check out and all other contact with front desk staff was a pleasure. They are excellent representatives of the hotel/the brand. They were especially helpful in finding a taxi for our return to the airport. It's a shame that the shower gel dispenser in our room was empty, this would seem to indicate that it had not been checked for many days. When pointed out this was resolved. The squeaking door to the bathroom (loud enough to wake up the other person sleeping) was also reported and despite maintenance having marked their intervention as 'done', the problem was exactly the same on the second night. The big issue was breakfast, on both days but especially on the 21st. The girls were working hard but were completely overtaken by events, if you can call having a full breakfast room in a full hotel an event - the F&B manager should plan for this and make sure that a sufficient number of adequately trained staff are present. After all, 18€ is hardly cheap and there are plenty of options elsewhere, although as we had prepaid, there was little we could do. The worst moment was when, after having looked in all the cupboards/storage areas in the breakfast room for a side plate (there were none), I went to the kitchen, stood in the entrance, and asked if I could have a plate. The response from the young man with a beard was "ils sont dans le buffet". I replied that if I'd found them in the buffet then I wouldn't be asking for one in the kitchen. The reply was, "Vous n'avez rien à faire ici. Sortez!" His tone was far from understanding or friendly. I waited another 10 minutes in the buffet and had to ask three more times before two plates were brought from the kitchen. Whilst everyone was clearly under pressure, which I understand, the man in question ought to seriously consider whether he has a future in the hospitality industry. I mentioned this event when checking out when we were asked if everything had gone well. I also ask for it to brought to the attention of the duty manager, so it should already have been handled by the hotel. I will not post it on Trip Advisor (yet) as I believe that the hotel should have an opportunity to sort things out first. It's a shame as its completely unrepresentative of the values of the a-Accor brand, yet it is the main thing that I remember about my stay.

Nicolas S. Couples - 14/08/2018 AccorHotels certified review
« Average »

Not the usual Mercury experience

M. Couples - 04/08/2018 AccorHotels certified review
« great location »

nice staff, clean and convenient room. Great location. Missing a deal with next door car park

Laineyb Couples - 27/07/2018 AccorHotels certified review
« Great location »

This hotel gets 10/10 for location. Perfect for short stay breaks. Reception staff courteous but not friendly. We could barely get a hello/goodbye as we’d pass by the desk each day. The WiFi was useless and on last day when we complained about it the girl told us that they had another option available if it didn’t work! However, the room was clean and tidy but they should have supplied more bathroom accompaniments to support their nightly rate. The 6th floor view is of the sea and the lighthouse.

Anonymous Couples - 17/07/2018 AccorHotels certified review
« Mediocre »

Comfortable bed and shower, nice room exept very small. No space for clothes, wich means u can't unpack. Internet connection is very bad. Suitable hotel for sleeping in, not much else. Nice and attentive staff.

Peter Couples - 18/06/2018 AccorHotels certified review
« Very helpful and flexible in check in and out times »

Excellent experience, the reception was very helpful.

Anamaria Solo - 06/06/2018 AccorHotels certified review
« Very good »

Excellent staff service, very helpful and friendly

Couples - 06/06/2018 TripAdvisor review
« Worst Hotel Ever »

A really bad hotel experience. When we checked in we were told breakfast was included but when we checked out the next morning they said it wasn't and charged us €18 each for a cup of coffee and a croissant. The toilet in the room smelled of cigarette smoke, the curtains didn't close properly so the room couldn't get dark and it was so noisy I had to resort to earplugs - the only time in my two week stay in France, which included 2 separate hotels in central Paris, that earplugs were needed. This was supposed to be a 'Superior' room. I cannot recommend this hotel to anyone looking for a pleasant stay in Biarritz and I was glad I was only staying one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir or Madam, We thank you for taking time to post your comment. We feel sorry that your experience was so poor with us. Regarding breakfast, there must be a misunderstanding as you receive yourself a booking confirmation via e-mail for a room without breakfast. Our receptionnists always give information for breakfast at check-in in case you change your mind and would like to have it. Our windows are soundproof but as we are located in the city center on the main place, there may be some nights more noisy than others. We regret it deeply. We hope to have the chance to welcome you again one day Kind regards

Ade B. Couples - 21/04/2018 AccorHotels certified review
« Our usual stopover in Biarritz »

As usual we were met by a very pleasant young lady at reception and quickly checked in. We only stayed for one night but it was a pleasant stay in a beautiful room overlooking the bay.

Linda F. Couples - 19/04/2018 AccorHotels certified review
« Linda F. »

Our stay was excellent, lovely room,very clean with everything you need.The staff were very welcoming, helpful and informative. We will definitely stay again.

Baekin K. Couples - 18/04/2018 AccorHotels certified review
« Well located and friendly staffs. »

As always, we had a pleasant stay at this hotel. Would be happy to go back to stay during our visits in Biarritz.

Iraja C. Couples - 02/04/2018 AccorHotels certified review
« Great location. Awful parking. No services. Will not recommend. »

Great location. Awful parking. No services. Will not recommend. Not the most attentive and helpful staff.

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