Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 4,438 reviews
Novotel Bangkok Platinum Pratunam
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Room 1

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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Currently, close to our hotel

Khao San Road, Bangkok, visit

From 01/01/2018 to 31/12/2019

At 4.1 km

Muay Thai kickboxing in Ratchadamnoen Stadium

From 01/01/2013 to 31/12/2019

At 4.2 km

Siam Museum, Bangkok, visit

From 01/01/2010 to 31/12/2019

At 5.7 km

Wat Pho - Temple of the Reclining Buddha, visit

From 01/01/2010 to 31/12/2019

At 5.7 km

The Great Palace - Emerald Temple, Bangkok, visit

From 01/01/2011 to 31/12/2019

At 5.8 km

Fortifications in Bangkok (Phra Sumen Fort), visit

From 01/01/2018 to 31/12/2019

At 6.1 km

Tour of Wat Arun

From 01/01/2010 to 31/12/2019

At 6.2 km

National Museum of Royal Barges, visit

From 01/01/2016 to 31/12/2019

At 6.8 km

Asiatique Sky, big wheel in Bangkok

From 01/01/2015 to 31/12/2019

At 6.9 km

ARDEL, Gallery of Modern Art, Bangkok, visit

From 01/01/2012 to 31/12/2019

At 16 km

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: ‌3
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Park View Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Family Room

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with king-size bed

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with twin beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,657 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,438 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Convenient location for shop

Customer review rating 4.3/5

Lynn L. Families - 09/06/2019 AccorHotels certified review

Good location for shopping. Hotel staffs are friendly and approachable. Need to further improve on housekeeping service, slow in cleaning rooms.

Dear Liang L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Liang L., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Staff needs to improve. Service is bad..

Customer review rating 4.3/5

Rajeev B. M. Families - 09/06/2019 AccorHotels certified review

I asked for a baby on the day I checked in but despite continue reminder they but it just for the last night. No one would get back to me as to why it was not put. Over not a Very Happy experience and no value for money. I use Accor hotel but this is the first time Service was so under standard

Dear Rajeev M., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. Please rest assured that your feedback has been shared with our concerned department for further improvement. We are grateful for your observations as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Khun Rajeev M., once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Am I a member of accor ?

Customer review rating 4.3/5

Anonymous Families - 09/06/2019 AccorHotels certified review

Terrible , no room available for my booking

Dear David S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. Clearly that I am concerned with your feedback regarding "no room available for your booking" . Khun David S., if you wouldn't mind could you please give me more details, S. I can investigate further with our team and for the opportunity to better improve our service offerings in the future. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Comfortable

Customer review rating 4.3/5

Rachel T. S. M. Families - 09/06/2019 AccorHotels certified review

This is the many times i choose to stay in nNovotel. The room is very cosy and comfortable. Breakfast was fantastic too. Thanks for making my stay a wonderful one. Keep up the cleanliness P.s: the mineral water on the mini bar is misleading to some elderly. Please kindly hang a amount over the cap. The labelled complimentary drinks should be place on the table instead of the fridge.

Dear Sok M. T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I also noted your concerns and will sharing with our team. Thank you again for sharing your experience, and we look forward to welcoming you again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
Customer review rating 4.3/5

Y. Families - 08/06/2019 AccorHotels certified review

Everything is all good, except for a minor point which is a leaking tap on the left basin when turned on. There's also no soap holder so have to use the soap wrapper to make do.

Service and food varieties at executive lounge can be improved

Customer review rating 4.3/5

Hl Families - 07/06/2019 AccorHotels certified review

The service and food varieties at the executive lounge can be improved. Breakfast menu takes 30 mins to be served upon ordering. Selection is also limited. The hotel pool is small and the kids club is more like a small play area than a kids club when you compare with other hotels providing kids club.

Dear Hui Ling C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. We are grateful for your observations as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Convenient location, spacious and comfortable hotel.

Customer review rating 4.3/5

Rachel T. Friends - 07/06/2019 AccorHotels certified review

Hotel room is spacious and clean. The extra bed was surprisingly comfortable. Breakfast was a letdown as there was too much carbs loaded food and less healthy options.

Dear Rachel T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Hotel not well maintained

Customer review rating 4.3/5

Sheery Y. Couples - 07/06/2019 AccorHotels certified review

Has been back here for the 6th time and will never be back again. The room was not well maintained, sanitary fittings were dirty.

Dear Guat Choon T., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. We are grateful for your observations as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Excellent service

Customer review rating 4.3/5

Yanpeng Couples - 07/06/2019 AccorHotels certified review

Great

Dear Yanpeng Z., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Yanpeng Z., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Good location

Customer review rating 4.3/5

Jane P. Families - 07/06/2019 AccorHotels certified review

Nice room and good location. Give a call to ask for amenities and waiting time is slightly longer.

Dear Jane Mei Li p., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am sorry to hear that your experience did not meet your expectation, especially "Give a call to ask for amenities and waiting time is slightly longer" Please accept my sincerest apologize and please rest assured that your feedback has been shared to our department concerned for further improvement. Thank you again for sharing your feedback and we hope that you will give us another opportunity to welcome you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Good

Customer review rating 4.3/5

William N. Families - 07/06/2019 AccorHotels certified review

Generally ok. However the experience would have been better as Im a yearly returning guest. No perks, no personalized welcome, But im appreciative of the birthday cake for my wife.

Dear William N., Thank you very much for your returning visit. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am sorry to hear that your recent experience with us did not meet your expectation, please rest assured that your feedback has been shared to our team foe our further improvement. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Unhelpful Experience at General Front Desk

Customer review rating 4.3/5

William Couples - 07/06/2019 AccorHotels certified review

Requested to change bht1000 into smaller notes but was told straight away that they do not have it. It was only when I remarked that it is quite shocking that a big hotel do not have it that the staff advised they will check the back office.

Dear Kim Chua C., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Holiday with family

Customer review rating 4.3/5

L. C. E. Families - 07/06/2019 AccorHotels certified review

Very good location , nice hotel Staff very helpful

Dear Cheu E. L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Cheu E. L., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Wonderful.

Customer review rating 4.3/5

Anonymous Couples - 06/06/2019 AccorHotels certified review

Clean room and friendly staff.

Dear Chong Seng N., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Chong Seng N., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Disappointed

Customer review rating 4.3/5

P. Families - 06/06/2019 AccorHotels certified review

Very disappointed stay.

Dear Umasangar P., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. We are grateful for your observations as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Good stay at Novotel Platinum Pratunam

Customer review rating 4.3/5

Volan Families - 06/06/2019 AccorHotels certified review

We stayed 2 nights at Novotel Platinum Pratunam. We are satisfied with your services. We will continue to choose Novotel Pratunam for the next trip.

Dear Vo L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Vo L., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Awesome

Customer review rating 4.3/5

Geraldine Families - 06/06/2019 AccorHotels certified review

It was my kids first time traveling to Bangkok and our first time staying at your hotel. We had a wonderful and great time. The room was fabulous and clean. The location of the hotel was easily accessible and there were nice food around the vicinity. We are looking forward to go back again and stay in your hotel.

Dear Geraldine Wei Ling T., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Geraldine Wei Ling T., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Average

Customer review rating 4.3/5

Verona Families - 06/06/2019 AccorHotels certified review

Breakfast food always run out and limited choices. The TV program is also very boring. The stay is ok. I like the central location.

Dear San San C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am sorry to hear that your experience did not meet your expectation, please allow me to apologize for the inconvenience caused. Your feedback has been shared with our team for further improvement. Thank you again for sharing your experience, and we hope you will give us another opportunity to welcome you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Home Away From Home Feeling

Customer review rating 4.3/5

L., K. T. Business - 06/06/2019 AccorHotels certified review

It is always nice to be back to Novotel Bangkok Platinum Pratunam. Always feel welcomed right from the very first step I entered into the hotel. Service is superb right from the concierge to housekeeping. I would like to specially thanks Ms Nok from Housekeeping. She has done up the room very nicely and clean. It has given us the feeling of "back to our home sweet home". Will always return whenever I come to Bangkok. Thank you and well done to the staffs and management of Novotel Bangkok Platinum Pratunam.

Dear Kian T. L., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments recent regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team, especially Ms.Nok who stood out most and that it will serve as a strong encouragement to all of us. Khun Kian T. L., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Great as usual

Customer review rating 4.3/5

Joanne Families - 06/06/2019 AccorHotels certified review

2nd time staying at Novotel Platinum. Front office staff are always nice and efficient. Hotel location is perfect. Breakfast was alright but food was not replenished quick enough. Lifts to rooms did not need the keycard to access. Not secure at all.

Dear Mei K Uen Joanne C., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I also noted your concerns regarding your experiences. I can confirm that I immediately shared it with our team. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
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