Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 4,438 reviews
Novotel Bangkok Platinum Pratunam
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Room 1

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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Currently, close to our hotel

Khao San Road, Bangkok, visit

From 01/01/2018 to 31/12/2019

At 4.1 km

Muay Thai kickboxing in Ratchadamnoen Stadium

From 01/01/2013 to 31/12/2019

At 4.2 km

Siam Museum, Bangkok, visit

From 01/01/2010 to 31/12/2019

At 5.7 km

Wat Pho - Temple of the Reclining Buddha, visit

From 01/01/2010 to 31/12/2019

At 5.7 km

The Great Palace - Emerald Temple, Bangkok, visit

From 01/01/2011 to 31/12/2019

At 5.8 km

Fortifications in Bangkok (Phra Sumen Fort), visit

From 01/01/2018 to 31/12/2019

At 6.1 km

Tour of Wat Arun

From 01/01/2010 to 31/12/2019

At 6.2 km

National Museum of Royal Barges, visit

From 01/01/2016 to 31/12/2019

At 6.8 km

Asiatique Sky, big wheel in Bangkok

From 01/01/2015 to 31/12/2019

At 6.9 km

ARDEL, Gallery of Modern Art, Bangkok, visit

From 01/01/2012 to 31/12/2019

At 16 km

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: ‌3
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Park View Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Family Room

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with king-size bed

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with twin beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,677 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,438 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant stay

Customer review rating 4.3/5

Anonymous Solo - 12/06/2019 AccorHotels certified review

Great location, friendly and very helpful staff.

Dear Thi Diem N., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback, especially "Great location, friendly and very helpful staff" and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Thi Diem N., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
Customer review rating 4.3/5

L. L. Y. Families - 12/06/2019 AccorHotels certified review

There are not enough resources at the front desk, only 2 persons at the time to handle the busy requests for check in/check out.

Dear Loo Y. L., Thank you very much for being our loyalty of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am disappointed to hear that your experience with us was not smooth, especially check in and check out experiences. I am sorry for the inconvenience caused, please rest assured that I have passed on to our concerned department for their further further improvement. Once again, I do apologize for your experience and hope you will give us another opportunity to welcome you back in the future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Wonderful

Customer review rating 4.3/5

Javier Couples - 11/06/2019 AccorHotels certified review

Everything was good

Dear Javier N., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback that you had an excellent overall experience during you stay with us. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Javier N., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Service level

Customer review rating 4.3/5

Y. J. Families - 11/06/2019 AccorHotels certified review

We enjoyed our 4 night stay but the last day of the housekeeping which was on 7 J. was below standard. The cleaner did not emptied out the trash bin at the toilet and failed to refurbish the towels for the kids. I had feedback to the counter staff before l checked out on 8 J., thank you.

Dear J. Wong Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am really disappointed to read that your experience, especially "room experience" did not meet your expectation; please allow me to express my sincerest apologize and please rest assured that your feedback will be sharing with our Housekeeping team and I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Once again, I do apologize for your experience and hope you will give us another opportunity to welcome you back in the future. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

ok stay

Customer review rating 4.3/5

Russ Couples - 11/06/2019 AccorHotels certified review

the stay at novotel platinum was an ok experience. near shopping malls.

Dear Russel P., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

4d3n good

Customer review rating 4.3/5

Anonymous Solo - 11/06/2019 AccorHotels certified review

Good concierge

Dear See C., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback, especially " Good concierge" and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun See C., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Awesome

Customer review rating 4.3/5

Mila N. Families - 11/06/2019 AccorHotels certified review

I have a pleasant stay with my mother as the hotel is close proximity to Platinum Fashion Mall and surrounded by nice Thai street foods. Only problem is the inaccessibility of transport. Will come back in the near future should I go to Bangkok again. Thank you Khob Khun Kaa Mila N.

Dear Mila N., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating and kind feedback from you as our valued guest. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Mila N., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we cannot wait to welcome you back again at Novotel Bangkok Platinum Pratunam. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Okay

Customer review rating 4.3/5

T. Families - 11/06/2019 AccorHotels certified review

-House keeping takes sometime to respond. —Reception at counter is friendly and responsive. - free tuk tuk need to be clean, has cob web on it.

Dear Shi Mun Veron T., Thank you very much for choosing to tsay with us for your recent stay at at the Novotel Bangkok Platinum Pratunam. We very much appreciate your comments for improvement and also compliment feedback to our reception team. However, I have noted your feedback and shared with our concerned department and we will use your feedback to work on areas of development within the hotel. I am sorry for any inconvenience caused, please accept my sincerest apologize. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Customer service is really good

Customer review rating 4.3/5

Alan Families - 10/06/2019 AccorHotels certified review

I’m impressed with the staffs’ customer service and hotel room is well maintained and clean

Dear Wei Xiong L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Enjoyable stay and a very convenient hotel

Customer review rating 4.3/5

Jastina Couples - 10/06/2019 AccorHotels certified review

Quick customer service, friendly staff.

Dear Pheck Ling Jastina L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. I also noted your concerns regarding food and massage staff, and I will be sharing your feedback with team for further improvement. we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Nice hotel with nice view

Customer review rating 4.3/5

Sabrina T. Families - 10/06/2019 AccorHotels certified review

Good services , the staff are very helpful and friendly. Only the Gym room is kind of small , would love it if can be bigger

Dear Tsz Ting Sabrina T., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Great stay with little kids

Customer review rating 4.3/5

W Families - 10/06/2019 AccorHotels certified review

We booked a superior room for 2 adults and 2 kids (3yo and 1yo) and the room came with a king size bed, a small sofa bed and a free baby cot for our infant. Bed was very nice, clean and comfy - we love the smart pillows! Toothbrush kits and extra complimentary water bottles were available on request. The room was cool even when AC was turned off. The only problem we had was the electrical sockets - we could only make them work by pushing our plugs all the way in and then pulling them out a little so there was a gap. We had this problem with all the sockets by the desk and minibar. Our room was 1207 (nice view of the malls and park!). Breakfast was included in our stay and we enjoyed the variety - lots of fresh pastries, 4-5 fresh juices to choose from, a halal section, sushi section, chinese/western/indian/thai food, a noodle section and a live egg section. The food was also very baby and kid-friendly with choices of waffles, pancakes, porridge and cereal. We were at Novotel for 3 nights and noticed that a portion of the food selection changed everyday which was nice. However we felt that the restaurant was understaffed because some food were replenished quite slowly - there was a particular meat dish called “pork with gravy” near the ham and bacon pots and throughout the three days of our stay, we only managed to eat it on the first day, the lid would be on but the pot would always be empty (there were a bit of sauce left but no meat). On our second day at around 8am there was no one at the egg and noodles section and later on we witnessed the manager scolding the egg chef who subsequently gave us a black face when he served us our omelette. The fruits were very sweet! There was a hot drinks (coffee/herbal tea and hot chocolate) section - I tried the hot chocolate and it tasted so diluted like it was made from one teaspoon of chocolate added to 2 liters of water. Overall we enjoyed the buffet breakfast. There were some computers across reception that was free to use (20mins free time) and reception was kind enough to help me print. Security wise I was surprised that guests did not need to use their room cards to access their designated floor in the lift. All floors are available for selection! Wifi was free and was fast and stable. Good wifi always makes a happy customer. All in all, we really like this hotel, would definitely recommend to friends and family and stay here again if we ever come back to Bangkok!

Dear Weng Keit L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was so pleased to receive such motivating feedback and know that you had an excellent stay with us. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. I also noted your concern regarding socket in room and shared with our concerned department. We would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Overall good

Customer review rating 4.3/5

Anonymous Couples - 10/06/2019 AccorHotels certified review

Staffs were very friendly and helpful. But the deposit was recommended to give in cash. We happened to bring extra cash. But what if other customers do not bring enough cash? We reached about 10am but pity was unable to check in until 1pm and was also given a smaller corner room compared with the standard room. Overall still satisfied and hotel is clean.

Dear Karine C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am glad to hear that you had an overall satisfied experience and found that hotel is clean. At the same time i am sorry to hear that your check in experience did not meet your expectation, please allow me to express my sincerest apologize for the inconvenience caused and please rest assured that your feedback has been shared with our Front Office team for their further improvement in those areas. Thank you for sharing your experience and we look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
Customer review rating 4.3/5

Anonymous Families - 10/06/2019 AccorHotels certified review

It’s a 5 star hotel, but facilities are not up to mark. You need to improve on your front desk. Also need more people who can speak English

Dear Priyanka G., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. We are grateful for your observations regarding the facilities and staff performance as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Khun Priyanka G., once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Convenient location for shop

Customer review rating 4.3/5

Lynn L. Families - 09/06/2019 AccorHotels certified review

Good location for shopping. Hotel staffs are friendly and approachable. Need to further improve on housekeeping service, slow in cleaning rooms.

Dear Liang L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Liang L., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Staff needs to improve. Service is bad..

Customer review rating 4.3/5

Rajeev B. M. Families - 09/06/2019 AccorHotels certified review

I asked for a baby on the day I checked in but despite continue reminder they but it just for the last night. No one would get back to me as to why it was not put. Over not a Very Happy experience and no value for money. I use Accor hotel but this is the first time Service was so under standard

Dear Rajeev M., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. Please rest assured that your feedback has been shared with our concerned department for further improvement. We are grateful for your observations as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Khun Rajeev M., once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Am I a member of accor ?

Customer review rating 4.3/5

Anonymous Families - 09/06/2019 AccorHotels certified review

Terrible , no room available for my booking

Dear David S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. Clearly that I am concerned with your feedback regarding "no room available for your booking" . Khun David S., if you wouldn't mind could you please give me more details, S. I can investigate further with our team and for the opportunity to better improve our service offerings in the future. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Comfortable

Customer review rating 4.3/5

Rachel T. S. M. Families - 09/06/2019 AccorHotels certified review

This is the many times i choose to stay in nNovotel. The room is very cosy and comfortable. Breakfast was fantastic too. Thanks for making my stay a wonderful one. Keep up the cleanliness P.s: the mineral water on the mini bar is misleading to some elderly. Please kindly hang a amount over the cap. The labelled complimentary drinks should be place on the table instead of the fridge.

Dear Sok M. T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I also noted your concerns and will sharing with our team. Thank you again for sharing your experience, and we look forward to welcoming you again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
Customer review rating 4.3/5

Y. Families - 08/06/2019 AccorHotels certified review

Everything is all good, except for a minor point which is a leaking tap on the left basin when turned on. There's also no soap holder so have to use the soap wrapper to make do.

Service and food varieties at executive lounge can be improved

Customer review rating 4.3/5

Hl Families - 07/06/2019 AccorHotels certified review

The service and food varieties at the executive lounge can be improved. Breakfast menu takes 30 mins to be served upon ordering. Selection is also limited. The hotel pool is small and the kids club is more like a small play area than a kids club when you compare with other hotels providing kids club.

Dear Hui Ling C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. We are grateful for your observations as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
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