Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam Hotel

4.5/5 3,923 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 13 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,876 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,923 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 21/10/2018 TripAdvisor review
« Nice Hotel »

The room is clean and the staff is very friendly and helpful.The meal at the hotel is value for money. The location is easily access and will recommend this hotel to my friends. The welcome decoration in my room is impressive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Venture63054, Greetings from Novotel Bangkok Platinum Pratunam. I hope this message finds you well and that you have returned home safely after your recent stay with us. I was so pleased that you enjoyed your stay, especially the cleanliness, location and our food offerings. We look forward to welcoming you back soon. Regards, Alexander Eaton General Manager

Ghau Couples - 15/10/2018 AccorHotels certified review

check in and check out wait a long time And some daily supplies need to ask,Not ready for the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiu Fung H., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to hear that we were able to make you " feel welcome" during you stay with us. I am sorry to know that your check in/out did not meet your expectation. Your feedback have been shared to the department concerned and please rest assured that we take all of our guests comments seriously. Thank you again for sharing your experience, and we hope that you will give us a chance to welcome you back again in the future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Alvin X. Business - 15/10/2018 AccorHotels certified review
« Long check-in time, but overall fuss-free. »

Always enjoyed staying in Accor hotels. Like the gesture of being a member. Novotel Bangkok Platinum Pratunam is such a good (shopping, food) but busy location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alvin Shichang X., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to read that you had a good experience during you stay with us and found that our location convenient for you. I have also noted your feedback regarding check in experience. Your feedback have been shared to the department concerned for their further improvement. Thank you for your kind feedback, and we look forward to welcoming you back again in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Adam S. Couples - 15/10/2018 AccorHotels certified review
« Quality Hotel »

Premium hotel, good location, very very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam Guong Fei S., Thank you very much fro being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed our locationl. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Melinda M. Families - 15/10/2018 AccorHotels certified review
« ok. »

need to provide basic like toothbrush toothpaste shampoo and soap n antislip mat to prevent accidents

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yim Hong M., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. In light of reducing wastage and to support our commitments to our Planet 21 charter which is our quest to do as much as possible for the environment we have some amenities which are not in the room but can be easily sent to you on request immediately. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincerest apology and thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Alan L. Couples - 15/10/2018 AccorHotels certified review
« Relax »

Room was clean and tidy. The only thing bad is the workmanship of toilet door is lousy (the light inside the toilet can be seen from the left, right & bottom of the door). Room 2013

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boon Tze L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to read that you enjoyed your stay and found your room was clean and tidy. I have also noted your feedback regarding the toilet door and the light in room, your comments have been shared to our department concerned and corrective action will be taken right away. Thank you for your kind feedback, and we hope that we will have a chance to welcome you back again in the future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Tabley B. Business - 15/10/2018 AccorHotels certified review
« mr »

The rooms, ambiance and the location of the hotel was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tabley b., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Moreover, I am glad to know that our location convenient for you. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Haja N. Business - 14/10/2018 AccorHotels certified review
« 9 »

Hospitality especially reception , and very good house keeping , rooms are maintained very well . Also very convenient place to stay for both business and private Holiday visit , Hotel room rate is very reasonable .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haja N., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to read that you had an excellent stay and enjoyed our attentive and efficient service from our staff. Your feedback will be shared to our team members. If there's anything that we can improve to get 10 point from you please let us know as we always want to see our guests left the hotel with the memorable experience. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Y. Business - 14/10/2018 AccorHotels certified review
« Hightime to change mattress »

Staying in novotel Platinum is always feel at home. I was upgraded to the executive suite but the bed mattress need to change. I had backache after a night sleep as the firmness of mattress is no longer there. Moreover, the breakfast for the executive floor ,the food is cold and limited items to select.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond Yu Fook Y., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I was pleased to hear that you had an excellent experience during you stay with us and I couldn't be happier to read that we were able to make you always " feel like home. Regarding your concerns about mattress and the food at the lounge and your feedback has been shared to our Management team. I would like to apologize for the inconvenience caused. Thank you very much for your kind feedback and I do hope that we will have a chance to welcome you back again in near the future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Couples - 14/10/2018 AccorHotels certified review
« Excellent - everything was very good. »

From the inute we arrived everything ws excellent. The staff were all very friendly and helpful, The hotel was really good, and we had an upgrade which was well appreciated. Entering the room we were delghted to see the decorations on the bed and the chocolates and cookies provided - a very much appreciated touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric C., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

O. S. Friends - 13/10/2018 AccorHotels certified review
« Awesome »

Hotel room was spacious and we were able to go an early check-in. Concierge service was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. O., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

H. Friends - 12/10/2018 AccorHotels certified review
« accommodation experience »

I have been spending 3 nights at your hotel. The overall performance is good including hygiene and check in arrangement. However, when we left hotel at ground floor, no one help us to carry the luggage to the car even there were almost 5 bell boys at there. They were not helpful. It was a not good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Piu Lan H., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to read that your overall experience at our hotel was great including hygiene and check in arrangement. Ms. Piu Lan, I am sorry to hear that you left the hotel with unpleasant regarding no one help you to carry the luggage to the car. Please rest assured this is not our standard service and I have personal bough this case to the team member to strongly emphasize how serious the matter is and to pay more attention in order to avoid future occurrence Thank you for your kind feedback, and we hope that you will give us another opportunity to better serve you next visit Bangkok. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Lyn Families - 12/10/2018 AccorHotels certified review
« Excellent »

It was my first time staying at this hotel and overall experience was good. 1) Fast response and friendly staff from reservation team, front office manager and housekeeping. Especially thanks to Tam, who is very helpful and has given good advice on the traffic condition. 2) Location was excellent. Can walk to Centralworld, BigC within 5mins. Platinum mall is just downstairs. Very good for shopping. Would definitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyn T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel.Your feedback have been shared to our team, especially Mr. Tum and they were very happy to hear this. I have also noted your concerns regarding room experience and passed on to our department concerned. We apologize for any inconvenience caused. Thank you for your kind feedback, and we look forward to welcoming you back again. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Vpm Business - 12/10/2018 AccorHotels certified review
« OK stay for a business trip »

Cheerful, helpful staff. Ample but no-frills and sensible amenities. Gym and pool hours bit inconvenient, though -- would have preferred extended operating hours in the morning and at night given that I'm working all day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vittorio Paolo M., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please accept my sincere apologies. Your feedback have been shared with our department concerned right away, with the Management team and associates. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Shermaine Business - 12/10/2018 AccorHotels certified review
« Great »

Comfortable room, good spread of food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shermaine Shuet Min T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Wee Friends - 12/10/2018 AccorHotels certified review
« Fantastic stay »

Friendly staff, wonderful food, lovely place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee Lin K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Hun S. G. Couples - 12/10/2018 AccorHotels certified review
« Pleasant and relax stay. »

Overall satisfied with room, clean and comfortabl, bathroom layout spacious. Staff generally friendly and helpful. Facilties in hotel satisfactory. F&B outlets attractive. Definitely will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hun Sun G., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

F. C. Couples - 11/10/2018 AccorHotels certified review
« Short but very night vacation »

The hotel is very conveniently located just in the heart of shopping area, room is very comfortable and clean. So it is a really good choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Teresa F., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay with us and found your room clean and comfortable. Moreover, I am glad to know that our location is convenient for you. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Ning Couples - 11/10/2018 AccorHotels certified review
« Wonderful Stay, Beyond Extended Services! »

My husband and I had a very pleasure and comfortable stay with Novotel! They went beyond extended services to upgrade our room and beautiful decor for our wedding anniversary! We will definitely come back and stay with Novotel Bangkok Platinum Pratunam again! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ning In T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I was pleased to read that you had an excellent experience during you stay with us and enjoyed attentive and efficient service from our team. Moreover, I couldn't be happier to hear the special decoration surprise that we made for your wedding anniversary exceed and beyond your expectation. I have shared your feedback to the team members and they were thrilled to hear this story. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Dalin K. Business - 11/10/2018 AccorHotels certified review
« Great location and friendly staffs »

The staffs from front desk, housekeeping to breakfast buffet are all very friendly. The swimming pool is good and the location is very convenient for my meeting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dalin K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

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