Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam Hotel

4.5/5 4,253 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 13 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,030 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,253 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jimmie T. Couples - 21/03/2019 AccorHotels certified review
« Awesome »

Will be writing to trip advisor on my compliment to some of the staff at the hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmie Wee Hiong T., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. Thank you and thank you again for kindness to all of us, and we look forward to welcoming you back again very soon. Take care and have a wonderful day :) Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

W. F. S. Families - 21/03/2019 AccorHotels certified review
« Late check out and room no 1220 »

Not our 1st time staying in this hotel. Requested late check out during our booking when reached hotel was told not allowed due to hotel filled up. If you checked our records we are rejected late check out everytime even we want to pay. Please look into this matter... moreover we are members of accor. Room 1220, we didn't sleep well especially my younger son. He walked up every middle of night talking and crying. The last night I encountered something hit me on my back etc... I hope some prayers can be done in that room. Not being superstitious but sometimes just got to believe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Foong S. W., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am disappointed that we were unable to provide you with a late checkout. Unfortunately, these items are subject to hotel availability, please allow me to apologies for the fact we were unable to meet your expectations. Moreover, I also noted your concerns regarding your experience in room 1220 and I already passed on to team. Thank you again for your feedback and we hope that you will give us another opportunity to welcome you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jimmy H. Business - 21/03/2019 AccorHotels certified review
« Fantastic »

Wonderful, meet all our expectations, will be back sooooooon......

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmy Seng Lee H., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a wonderful experience and enjoyed hotel facilities. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. "We would be so grateful if you could review us on TripAdvisor : Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We are looking forward to welcoming you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

J C. Couples - 20/03/2019 AccorHotels certified review
« Mr »

We have had stayed for serveral times and do enjoy your hospitality and conveience within the vicinity. We will definitely continue to stay with u for our next trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Siah C., Thank you for being our Loyalty as a Le Club Classic member. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially that "Enjoy hospitality and convenience within the vicinity I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

L. Families - 20/03/2019 AccorHotels certified review
« Great breakfast and services rendered »

I had left a mobile phone behind. Rang your general phone line when I was at the airport. Am very thankful that your staff members were able to check and retrieve the mobile phone within 15 minutes of the call. Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hwee San L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was so pleased to hear that amazing team were able to make your stay a memorable one. I will be sharing your feedback with them and that it will serve as a strong encouragement to all of us. "We would be so grateful if you could review us on TripAdvisor : Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We are looking forward to welcoming you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Chris Couples - 20/03/2019 AccorHotels certified review
« Good location »

Location is good and room was clean. But aircon not cold enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaow en N., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to hear that our location convenient for you and room was clean. I also noted your comment regarding air-con an passed on to our Engineering team. Thank you again for your kind feedback and I look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

L. Y. C. Friends - 20/03/2019 AccorHotels certified review
« Great stay! »

A hotel with good location and facilities supported by friendly and attentive staff. Will definitely be one of my preferred choice for my next visit in Bangkok as long as price remains reasonable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yee C. L., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I was so pleased to hear that you had a great stay and A hotel with good location and facilities supported by friendly and attentive staff. Will definitely be one of my preferred choice for my next visit in Bangkok. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. "We would be so grateful if you could review us on TripAdvisor : Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We are looking forward to welcoming you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jamie Friends - 20/03/2019 AccorHotels certified review
« It was a brilliant stay! »

Every one of your staff members whom we interacted with were amazing. Great service and facilities and location. There's no doubt we will return and stay at novotel platinum again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie Huiyi Y., Thank you for being our Loyalty as a Le Club Classic member. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially that "Staff were amazing, Great service and facilities and location" . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sparing your time to leave us a comment and more potential travelers will appreciate you sharing your experience and recommendation on TripAdvisor. To submit your feedback, simply follow the link: http://bit.ly/184tcJH We hope to welcome you again in near future and have a great day. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Madhuresh S. Couples - 20/03/2019 AccorHotels certified review
« Warm hospitality »

The stay was very comfortable. The staff is well groomed and trained. Elaborate breakfast buffet with personal attention by the chef to all the guests. Overall staff is very welcoming and polite. Mid night / early morning spa is an extraordinary feature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madhuresh S., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was so happy to hear that you had an excellent stay with us and 'The stay was very comfortable. The staff is well groomed and trained. Elaborate breakfast buffet with personal attention by the chef to all the guests. Overall staff is very welcoming and polite. Mid night / early morning spa is an extraordinary feature." I will sharing your feedback with team. "We would be so grateful if you could review us on TripAdvisor : Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We are looking forward to welcoming you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

D C. Solo - 20/03/2019 AccorHotels certified review
« Great location for a short stay »

checked in online, still needed to wait 30mins to go thru a check in on arrival - was told the online check in didn't work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min Wan F., Thank you for being our Loyalty as a Le Club Classic member. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We’re most embarrassed to learn that we have failed in our mission of providing you our regular standard of service. We do sincere apologize for the inconvenience caused during your stay this period with regarding the checking in process issues. I was pleased to see that you enjoyed our hotel location which is convenience for you . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

J_sh_Ng Family - 20/03/2019 TripAdvisor review
« Staff with enthusiasm »

The Executive room setup identical to other Novotel(s) in Bangkok, enough power sockets and easy access. Speed of wireless Internet is good. One point worth mention that staff Ploy is very nice and arrange special birthday decoration in my niece’s room. Though there was a mistake taken, she tried her best to rectify at once.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J_sh_Ng, Thank you for choosing to stay with us at Novotel Bangkok Platinum Pratunam, a Bangkok hotel and for taking the time to share your review with our readers on TripAdvisor! I was pleased to see that you had such a great experience, especially the service you received from Ploy and that she was able to make your niece feel so special for her birthday! I am certainly looking forward to sharing your feedback with her. We will hopefully see you again in the not too distant future. Regards, Alexander Eaton General Manager

M. C. Friends - 19/03/2019 AccorHotels certified review
« M. C. »

HOPE TO HAVE MORE VARIETY OF BREAKFAST CHOICES

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. M., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am thank you for your concern regarding your breakfast experience that we should have more variety. Your feedback has been shared to our F&B team for further improvement. Thank you again for sharing your experience, and we looking forward to welcoming you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Lilian S. Friends - 19/03/2019 AccorHotels certified review
« Another happy homecoming at Novotel Platinum. »

Delightful as staff at the Executive Lounge goes all the way out to attend to us with a cheerful smile and ever so helpful. Requests for certain amenities were quickly fulfilled by the Housekeeping Team and bed turndown was a pleasant surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hui Jean Lilian S., Thank you for being our Loyalty as an accor plus Silver member. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially that "Delightful as staff at the Executive Lounge, Requests for certain amenities were quickly fulfilled by the Housekeeping Team and bed turn down was a pleasant surprise". I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Sts Solo - 19/03/2019 AccorHotels certified review
« As good as always! »

3rd time staying here within 1.5years. Always happy with the room and service. especially the late night massage which is one of the key factor for booking in this hotel. Joined the Accor member during my first stay and very impressed with the special counter check in. The service was superb. However for Second trip I didn’t book direct so I couldn’t use the special service which was a little disappointed. This trip, specially book Novotel to retain my Classic member yet realised that I no longer can check in/out via the special counter. Very disappointed and no longer see the special benefit of joining as a member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shiyu Shirley T., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to hear that "3rd time staying here within 1.5years. Always happy with the room and service" and I am sorry for any inconvenience caused during your stay. I will be sharing your comment with our team. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Thuy D. Business - 19/03/2019 AccorHotels certified review
« It satisfied my need »

The location is good. Food was ok. Room was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thuy D., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I was pleased to hear that you had a great experience during you stay with us and enjoyed our location, food and service. I will be sharing your feedback with team. "We would be so grateful if you could review us on TripAdvisor : Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We are looking forward to welcoming you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Wee G. Friends - 19/03/2019 AccorHotels certified review
« Amazing experience »

It was an unforgettable experience staying in Novotel Bangkok Platinum ! Hotel room is clean and well maintained. Facilities were good. Staffs were excellent in their service and very attentive. Special mentions to Khun Pen & Ploy for showing us around, giving us some recommendations on places to go, and giving me a surprise cake for my birthday!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wee G. K., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I was so pleased to know that you had an excellent experience during you stay with us and Hotel room is clean and well maintained. Facilities were good. Staffs were excellent in their service and very attentive. Special mentions to Khun Pen & Ploy for showing us around, giving us some recommendations on places to go, and giving me a surprise cake for my birthday! I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. "We would be so grateful if you could review us on TripAdvisor : Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We are looking forward to welcoming you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

C. S. Families - 19/03/2019 AccorHotels certified review
« Friendly »

I like the tuk tuk shuttle service that is provided by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Ling S. C., Thank you for being our Loyalty as a Le Club Classic member. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially that "You like the tuk tuk shuttle service that is provided by the hotel ". I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sparing your time to leave us a comment and more potential travelers will appreciate you sharing your experience and recommendation on TripAdvisor. To submit your feedback, simply follow the link: http://bit.ly/184tcJH We hope to welcome you again in near future and have a great day. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Ms L. F. H. K. Friends - 19/03/2019 AccorHotels certified review
« L. from Hong K. »

convenient location; rooms are generally clean; the hotel is making some efforts in environmental protection (they have a collection bag for used plastic bags in the room; they didn't over-prepare shampoo, lotion and shower gel); but the welcome drinks selection is a bit boring (always the same lychee juice), would be great if there are some more options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuk Wah L., Thank you for being our Loyalty as a Le Club Classic member. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially that "Convenient location, rooms are generally clean, Follow up with me if I need any transportation support leaving the hotel". I am sorry that your room and welcome drink experiences did not meet your expectation and apologize for the inconvenience caused. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we looking forward to hosting you with us again in the near future. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

B Y. Business - 18/03/2019 AccorHotels certified review

Overall, I am satisfied with the service of this hotel. But there is nothing special, all according to standards. The location of this hotel is strategic, in a downtown area. I am here on business, but unfortunately, the hotel does not have a business center where I need to print documents, but the receptionist helps me print my documents. I am a Muslim, so I hope the choice of halal food is more varied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Budi Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you satisfied with the service of our hotel. I am sorry that your breakfast experience did not meet your expectation and we’re sure that our chef and all concerned will take your comments seriously and make sure the selection of Halal food is improved. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Ben Couples - 18/03/2019 AccorHotels certified review
« Good. »

Staff very friendly, however need to be able to speak and communcate more in English. Quite troublesome when have to travel up to 6 floor to the hotel lobby and to the hotel room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai Jing H., Thank you for being our Loyalty as a Le Club Classic member. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially that "Staff very friendly and The variety of food". I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies regarding any challenges you experienced regarding English communication. Please rest assured I will address this with my team and we will get better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

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