Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam Hotel

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4.5/5 3,242 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,848 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 3,242 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 18/02/2018
« Highly recomended. »

Clean and good located, perfect extra services and rooms. Very helpful and client oriented staff. Pool on the roof as a bonus )). Rooms with nice city view. Several malls and markets near the hotel. Good conections with airport by train.

AccorHotels certified review
Carol P. Solo - 15/02/2018
« Just a regular stay »

It wasn’t as fantastic as I was expecting it to be perhaps due to the fact that I’ve only stayed in one night..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Carol Yee Hui P., Thank you very much for taking the time to tell us about your experience regarding to your recent stay. We are very sorry to read that you did not satisfied your stay. After I checked with the team, found that you were able to get the room since arrival at 08.45 am. and we also hope that this service made you felt more comfortable. Ms. Carol if there is any specific area we need to improve please reply to this email with any additional information so we can investigate further with the team. Thank you again for your review and we hope to see you again. Sincerely, Ditsaya Ponlawat Guest Experience & Quality Ambassador Novotelbangkokplatinum.com

AccorHotels certified review
David S. Families - 15/02/2018
« Very satisfying stay with my family. »

I was with my wife and two daughters staying in 2 adjoining rooms for 3 nights. We had a pleasant stay in this well-kept and efficiently run hotel. The location is very good, being close to shopping centers, night market and interesting food outlets. The breakfast buffet is good in terms of variety and quality. The staff are friendly and competent and the service is good. Overall, a very satisfactory stay.

AccorHotels certified review
N. T. P. Couples - 14/02/2018
« Nothing unsatisfying but could have done more to make the stay unforgettable »

The staffs are friendly and kind enough to assist in late check out. However with the price comparing to hotels around that area, if there is something more personal touch would be better. Also towels are pretty old maybe can look into getting new ones.

AccorHotels certified review
Monissa Couples - 13/02/2018
« Good »

Convenient, relax, comfortable

AccorHotels certified review
Emmerich H. R. H. Couples - 13/02/2018
« Excellent hotel - 5 star service »

Overall friendly and professional staff - from the concierge to the check-in at the Premier Lounge - especially to mention Mrs. Belle and Mrs. Eddy for their exceptional service. The breakfast was great and so was the seafood buffet at THE SQUARE restaurant. We stayed for the 30th time at NOVOTEL Platinum Platinum, because this hotel is the best choice for a luxury stay in the area.

AccorHotels certified review
F L. Families - 13/02/2018
« great and friendly »

Hotel is clean, staff are friendly.

AccorHotels certified review
Tammy Families - 12/02/2018
« Good Service »

The service is good.

AccorHotels certified review
Hf Families - 12/02/2018
« Location is superb, hotel room is not very family friendly. »

No doubt that we saw many good reviews on Novotel Platinum that it is a family friendly hotel. The hotel room is not very family friendly as the toilet does not have a door latch/lock to close it. Kids can simply walk in the toilet themselves. And the shower area does not have a door as well. So kids can easily enter the wet shower area once they enter the toilet. This is a dangerous hazard to kids as they can slip and fall. We brought two of our young kids (age 2 and 4) along for the trip and we kept worrying that they will enter the toilet when we did not notice. Hope something can be done to improve on this situation. There was an unpleasant smell on the pillow as well. After the first night, we requested to change the pillow case but the following night, the smell was back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Hui Fen Ngiam, Thank you very much for your feedback regarding to your recent stay with us. We are deeply sorry to read about your inconvenience stay, please rest assured that your feedback has reached to our Executive Housekeeping including Chief Engineer to look at way to improve our service. At Novotel we are family friendly hotel, we provide Play area, Kids swimming pool, Children menu and Accommodation and breakfast are free for 2 children under 16. Ms. Ngiam, thank you again for bringing this to our attention and we hope to see you again in the future. Sincerely, Ditsaya Ponlawat Guest Experience & Quality Ambassador Novotelbangkokplatinum.com

AccorHotels certified review
Bayu P. Business - 12/02/2018
« Good Experience »

I enjoy to stay here, many experience & nearly to night market

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bayu Prasetiyo, Thank you so much for your review. We are happy to read that you enjoyed your business trip during your stay with us and that you like to hang around Neon market and Pratunam night market where only few minutes walk from the hotel. Thanks again for sharing your experience and we hope that Novotel Bangkok Platinum Pratunam will be your first choice on your next holiday in Bangkok. Sincerely, Ditsaya Ponlawat Guest Experience & Quality Ambassador Novotelbangkokplatinum.com

AccorHotels certified review
Ong Z. Business - 10/02/2018
« Great »

Felt very welcome

AccorHotels certified review
Tabitha L. C. S. Couples - 10/02/2018
« Excellent »

My first choice whenever I visit Bangkok. Staff were helpful and friendly. Room clean and quiet and the breakfast buffet was good.

AccorHotels certified review
Sniri M. Business - 10/02/2018
« great exprience and great service ever »

the hotel is great , good area and want to thank ying for the best service ever and all the stuff

AccorHotels certified review
Alan L. Couples - 10/02/2018
« Making me do double payment »

I booked my stay with Agoda and I paid for my 2 nights stay in full upon booking. However, upon checking in, I was told to do another payment for the 2 nights stay, reason given to me was that I did not bring the same credit card overseas, I explained that that credit card could not be activated for overseas usage so I did not bring along. The staff (named CAN), said that he can see that I have paid for the 2 nights stay, but it’s the hotel policy to ask me to pay again and then the hotel will refund me, and the refund could take months. What kind of hotel policy is this ? I must let you know that this policy has certainly spoilt my holidays and this is a very lousy policy, totally not pro business, and you are only talking about your own hotel policy. You are in the hotel industry and what is important is the guest experience, and you have totally ruined that. We are in the 21 st century and everyone is talking about customer experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Siew Choon Alan Lim, Thank you very much for your feedback. With regards to the credit card issue, the customer who made booking through Online agent with prepayment condition our hotel require to see the same credit card you used to ensure that the guest's name on credit card match check in person (reason is to avoid wrong payment). Mr. Lim we are very sorry for this inconvenience caused and our team immediately sent your document to the bank for refund process. Thank you again for sharing your concerns and we hope we will have a chance to welcome you again at Novotel Bangkok Platinum Pratunam. Sincerely, Ditsaya Ponlawat Guest Experience & Quality Ambassador Novotelbangkokplatinum.com

AccorHotels certified review
B T. Business - 10/02/2018
« No words can describe the full & satisfactory experience »

I was served by Pop during check-in process. Served by Pop and Mint during checkout. The experience was really wonderful. Pop was helpful to all my queries and requests. I took a picture with Pop to remember the experience!

AccorHotels certified review
Anonymous Couples - 09/02/2018
« Good price. Great facility »

Good price. Good location. Good service. Comfy room. Only thing I didnt like is bathroom has smoke smell from the water pipe(i guess) even though the room was non smoking room.

AccorHotels certified review
Ls Couples - 09/02/2018

nice friendly staffs

AccorHotels certified review
Wendah K. R. -. D. Friends - 09/02/2018
« I’m extremely satisfied with our stay. »

I’m so happy with our stay. Definitely I will book again with your hotel when I come to visit again Bangkok. Highly recommended!

AccorHotels certified review
Crawford L. Couples - 09/02/2018
« Service is great as always and great place to stay in! »

Surprised to find that my room was upgraded upon check in. Would have been better if the upgrade was offered to the other room that I booked. Room was clean and tidy when we entered. Though I would say that the toilet could do with better plumbing as the I was used the hose provided to wash some stains away but the water flowed out into the shower room. Also, I think it is time to upgrade the TV as they seem a little small and dated.

AccorHotels certified review
N. T. Solo - 08/02/2018
« My thoughts on Novotel Pratunam »

Hi, I had a good stay at Novotel Pratunam as always. I was happier with my room for the 13th Jan booking than the 27th January was a bit suffocating as i am claustrophobic. I do hope you will take this into consideration when assigning a room for me during my next visit. As always i prefer novotel pratunam to other hotels, i hope this will not change in terms of the service and room quality i have been provided. thank you.

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