Hotel - Novotel Bangkok Platinum Pratunam
Novotel Hotel Novotel Hotel

Novotel Bangkok Platinum Pratunam Hotel

4.5/5 4,011 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 13 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,275 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,011 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
A.w Families - 06/12/2018 AccorHotels certified review
« Happy Stay at Novotel »

Very good location with great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy Mui Lin W., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Angela Couples - 05/12/2018 AccorHotels certified review
« Great Stay »

Hi! It was my first time staying at Novotel and I must say the experience was overall great. Thank you for accommodating to my request and provided a complimentary birthday cake, knowing that it was my boyfriend's birthday on the 3rd day of our stay. Would definitely book Novotel again the next time I'm back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jia Lan T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Natasha Solo - 05/12/2018 AccorHotels certified review
« Good service »

I have stayed in Novotel Platinum for more than 15 times and I will definitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Sc P. Families - 05/12/2018 AccorHotels certified review
« Excellent location and comfortable space. »

It was overall a good stay, the room is clean and spacious. The location is excellent, easily accessible to shopping centers, eateries, and transport. Would be good if you could provide additional pillows though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Cheng P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed ัoverall service. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Sharens Couples - 05/12/2018 AccorHotels certified review
« Very Welcoming Staff »

I was pleasantly surprised by the anniversary arrangement set out by the management. Overall the cleanliness and front office staff, especially the one lady that serves me, she's really good. However, I'm not very happy with the concierge at the ground floor, they seem to be helpful only to selective of people and only to those willing to take a cab from them? Are they earning commission from these drivers? I ask for the cost to a particular mrt station and was told very high cost so I decided to do a Grab, from then they refuse to serve me. I'm really upset by their attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lay Peng L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had great experience and that you were pleasant with the surprise from our lovely team. However, I also noted your concern regarding concierge service and passed on to our Front Office Manager. I am sorry and apologies for the inconvenience caused. Thank you again for sharing your experience, and we looking forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Christine L. Families - 05/12/2018 AccorHotels certified review
« Great Holiday in Novatel »

Great holiday with my husband & 2 young kids staying in Novatel during my holiday in Bangkok. Nice & clean accommodation, staffs are very friendly & welcome us with a great smile. Overall is worth for the price & great location for shopping too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shiaw Yee Christine L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Thomas T. Families - 05/12/2018 AccorHotels certified review
« Great hotel but with room for improvement »

Stayed at Novotel platinum mostly for my annual Bangkok praying trip . The lady who did my check in was friendly and helpful. Room was good for my family with my two kids with us this time round. Maybe the chambermaid had overlooked that we needed four towels in the room, we needed to call to request for extra towels after everyday housekeeping. Another issue was that the wardrobe was with weird smell mayb due to some sweaty clothing of previous guests. Overall experience was still good and satisfied with the breakfast and friendly staffs. Most probably will still chose to stay at your hotel for future visits to Bangkok due to the location convenience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chor Gee T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that your found our staff were friendly and helpful, room was good and comfortable for your and your family. Regarding your concerns I have noted and passed on to our Executive Housekeeping. I am sorry and apologies for the inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Vikas M. Families - 04/12/2018 AccorHotels certified review
« Excellent »

It was excellent as ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vikas Udhavdas M., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Noodee D. Business - 04/12/2018 AccorHotels certified review
« Good hotel and great staff »

Good location,near CTW and Pratimam , It's good for shopping.The room is new. Nice staff with the smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saovaluck V., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jern Families - 04/12/2018 AccorHotels certified review
« Pleasant experience »

Overall experience was good. The kids play area on level 6 should however be cleaned on a daily basis as we see children wearing shoes walking around the play corner. The toys were drenched with water whereby someone had poured mineral water into the toys and they were not cleaned by the staff. Buffet spread is not as good as in the past. I had breakfast from Friday to Sunday and the variety of cooked food was boring, not tasty and limited. Oriental chinese cooked food was not cooked well. Noodles were soggy. The soup noodle was the same throughout the 3 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma T., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam Firstly, please accept my sincerest apologies that we failed to meet your expectation. At Novotel, we pride ourselves on delivering unique experiences and best in class service. I am disappointed we did not have the opportunity to meet you in person to discuss your issues so I could resolve them. I encourage all guests to do this as I would much having you depart the hotel with a positive memory. Your feedback has been shared to the the department concerned and corrective action will be taken right away. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Kevin Families - 04/12/2018 AccorHotels certified review
« happy stay »

good stay and happy with the experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tong Seng Y., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Ratih T. Business - 03/12/2018 AccorHotels certified review
« Mrs. Ratih T. »

The location is so close to malls and department store. It was very easy to access the malls within walking distance to Central World mall and big C department store. The reservation manager , Mr Tam was very helpful in accommodating us who wants to early check out with short notice. Thank you very much for your hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ratih T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to hear that your stay was excellent and I couldn't be happier to know that our team were able to made your stay even more enjoyable. I will be certain to pass on your outstanding feedback to all the teams involved Mr. Tum who stood out most. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you again for sharing your experience, and I look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Dewi Business - 03/12/2018 AccorHotels certified review
« satisfied »

satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Puspo Dewi D., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and satisfied with our overall service. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Araceli T. Families - 03/12/2018 AccorHotels certified review
« Great Location Great servuces and facilitied »

I enjoyed my stay and I will surely come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Araceli Ramos Taglinao T., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay more comfortable. However, I am concerned about the low score that you have given for breakfast experience and if you wouldn't mind please reply to this email with any additional information so I can investigate further with the team. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Annoymous Families - 03/12/2018 AccorHotels certified review
« Good Location & Good Service »

The hotel is clean and modern, location is good, if you want to go central world, Big C...there is the pathway link to the overhead bridge, very easy to access. We booked 2 rooms and requesting for connecting room way before that but we didn't get it. Even though we didn't get the connecting room as planned, but well, still an adjoining room. My flight was delayed and my Sister helped me to do the check in of the room, but 1 thing I am not comfortable is emailing my passport copy to the hotel. So what does the hotel do with my passport copy. We are also surprised that the hotel take notes of their guests' birthday as 1 of the day we stayed is my niece's birthday. We return back hotel at around 11pm and saw a cake was placed inside the room...My niece is extremely happy as she is quite grouchy when we are not able to get her a cake on that day. We are really grateful with the hotel's gesture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suijing C., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and found that our hotel is clean and modern. Moreover i couldn't be happier to know that our location is great for you and also our lovely team were able to made your stay a memorable one. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Mohammad A. I. K. Solo - 03/12/2018 AccorHotels certified review
« It's good. Hotel staff need to understand the english language »

Room service and other facilities are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Aminul K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a good stay with us and found that our room service was good and other facilities were excellent. I have also noted your concern regarding English skill and passed on to our Management team. Thank you again for sharing your experience and I look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Danny C. Solo - 03/12/2018 AccorHotels certified review
« Fantastic »

Everything is perfect. Keep up the good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheok Yew C., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and found that everything provide in the hotel was perfect and met your expectation. I have shared your comment to the team and they were so happy. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

S. T. L. Families - 02/12/2018 AccorHotels certified review
« pleasant, convenient an clean hotel in bangkok »

Extremely satisfied with the hotel welcome drink and the upgrade of our room. Check in of the hotel is also very smooth. Room is spacious

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tuck l. S., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you were extremely satisfied with the hotel welcome drink and the upgrade of room and check in was smooth. I have shared your feedback to our team and they were thrilled to know that you happy with their service. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Q Friends - 02/12/2018 AccorHotels certified review
« Fab »

First time to stay here , the place I usually book was sold out ...but I ended up loving this cuz it’s location was even better than the one I frequented ! Garfield the wait staff on 9th floor poolside was so nice ! And Accor check in staff plus housekeeping too. Also kirk the f&b new manager was friendly .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel Marguerite D., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay more comfortable especially form Khun Krik and Khun Garfield, they are amazing. I have shared your feedback to them and they were very happy. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Families - 02/12/2018 AccorHotels certified review
« It's all about the location! »

The location of the hotel was very strategic for shopping. There is no wasted time in traffic coz one can get to Platinum Mall by just going down the elevator/escalator! And you can go back and forth your room with your purchases!

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