Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 4,397 reviews
Novotel Bangkok Platinum Pratunam
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Currently, close to our hotel

Bangkok Doll Museum, visit

From 01/01/2016 to 31/12/2019

At 1.8 km

ThaiCraft Fair, market

From 13/11/2019 to 31/12/2019

At 2.5 km

Koi Art Gallery, Bangkok, visit

From 01/01/2012 to 31/12/2019

At 2.5 km

Boat trip on the canals of Bangkok

From 01/01/2018 to 31/12/2019

At 4.5 km

Tour of the Queen Sirikit Botanical Gardens

From 01/01/2010 to 31/12/2019

At 6.3 km

National Museum of Royal Barges, visit

From 01/01/2016 to 31/12/2019

At 6.8 km

Contemporary Art Museum, Bangkok, visit

From 01/01/2012 to 31/12/2019

At 11 km

Bangkok Sculpture Centre, visit

From 01/01/2016 to 31/12/2019

At 14 km

ARDEL, Gallery of Modern Art, Bangkok, visit

From 01/01/2012 to 31/12/2019

At 16 km

ThaiFex, World of Food Asia

From 28/05/2019 to 01/06/2019

At 18 km

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: x3
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

  • Max. number of persons: x3
  • Area: From 23
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: x3
  • Area: From 23
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: x3
  • Area: From 27
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: x4
  • Area: From 27
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Park View Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Family Room

  • Max. number of persons: x4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with king-size bed

  • Max. number of persons: x4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with twin beds

  • Max. number of persons: x4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: x4
  • Area: From 52
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more
Novotel Bangkok Platinum Pratunam Meeting Room

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,439 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,397 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Fair enough but could be better

TripAdvisor rating 4.5/5

d821yip Solo travel - 14/05/2019 TripAdvisor review

This is my second times at this hotel, I like the location but noisy at night, as the hotel is next to the busy conjunction roads. Besides the noise, only a few steps, you can find everything you need. However, the services weren't as good as other Accor hotel even they knew that I am a Platinum member. I didn't say that they provided bad hospitality, but they could do better and let me feel home away home.

Customer review rating 4.3/5

Iain Business - 13/05/2019 AccorHotels certified review

Friendly staff, nice pool good breakfast

Dear Iain Gregory T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com
Customer review rating 4.3/5

Diana C. L. A. S. S. Couples - 13/05/2019 AccorHotels certified review

Speechless

Dear Diana Liang C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

A Wonderful Stay

Customer review rating 4.3/5

Derek P. Couples - 13/05/2019 AccorHotels certified review

I will like to compliment each and every staff who assisted me in arranging for a good view hotel room and also assisted me on the flowers and room decoration. As my request was pretty last minute, the staff did exceptionally well to ensure that my requests were met. I really appreciate that the staff called me and also contacted me via whatsapp, it really sped up the communications. The staff also ensured that the arrangement were not leaked out during our checked-in, everything was kept a secret. We were also surprised that our room was upgraded and the view was certainly great! I really appreciate all the help received from the hotel's staff - from hotel room arrangement, room decoration and even calling Grab, ensuring that the Grab driver knows how to get in to Novotel Lobby area. We were truly impressed, thank you so much for ensuring that my proposal was a pleasant and wonderful experience for us. Please continue to keep up the good work in delivering exceptional services! :)

Dear Derek P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sparing your time to leave us a comment and more potential travelers will appreciate you sharing your experience and recommendation on TripAdvisor. To submit your feedback, simply follow the link: http://bit.ly/184tcJH We hope to welcome you again in near future and have a great day. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Disappointed

Customer review rating 4.3/5

Stefanie L. Couples - 13/05/2019 AccorHotels certified review

I personally went down to the reception counter to request for a simple decoration in my room when they make-up my room. It was for meant for a surprise for our anniversary. The lady say ok but nth was done when I went back to my room. Disappointed.. Tuk tuk service was done during the weekend stay. First time staying at Novotel but was kind of disappointed.

Dear Yue Ling L., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am disappointed to note that your recent experience with us did not entirely meet your expectations and regret that we did not take the opportunity to turn this around for you whilst you were with us in the hotel. We are grateful for your observations regarding your feedback as it presents us the opportunity to better improve our service offerings in the future. I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
Customer review rating 4.3/5

Yin Y. Families - 12/05/2019 AccorHotels certified review

Good customer service and friendly, helpful

Dear Yin Y. L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially customer service you received from our team members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

good location and easy access

Customer review rating 4.3/5

Anonymous Business - 12/05/2019 AccorHotels certified review

Location is good.. traffic bad as expected.. average breakfast experience

Dear Soh Ye J., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to see that you enjoyed your overall experience, especially the location and breakfast experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com
Customer review rating 4.3/5

Anonymous Friends - 12/05/2019 AccorHotels certified review

It’s been a couple of years since i came back to novotel plantinum. Hotel is clean and location is perfect, but service wasnt as good as before. Upon arrival, my baggage took a really long time to be send to the room, i called to check and i think they had forgotten. The other incident, i called for another bath towel since i was only given one, it took more than 4calls, and more than 40mins before i finally had my towel.

Dear Quek D., Thank you for staying with us and for taking the time to share your critique with us. First and foremost, We do sincere apologize for the inconvenience caused during your stay this period with regarding baggage and room amenities issues. This does not in any way reflect the usual service level of Novotel. Kindly rest assured that training in regards to guest service will be carried out to avoid such incidents in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Comfortable stay close to shops & convention centre

Customer review rating 4.3/5

Chris B. Business - 12/05/2019 AccorHotels certified review

Centrally located hotel. Close to train, shops and convention center. Clean rooms. Great pool and recreation/fitness level. Very good breakfast

Dear Christopher Michael B., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Good hotel and location

Customer review rating 4.3/5

Alvin Families - 12/05/2019 AccorHotels certified review

Very good customer service loved the location too. Overall good service! Will go again

Dear Alvin Ser Wei K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we looking forward to hosting you with us again in the near future. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Ok.

Customer review rating 4.3/5

Yvonne N. Families - 12/05/2019 AccorHotels certified review

Your need to improve in house keeping and room service in food.

Dear Sock Hoon Yvonne N., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that the Housekeeping and room service experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Satisfied with executive room but a bit disappointed with our suite room

Customer review rating 4.3/5

Tca Couples - 11/05/2019 AccorHotels certified review

We are happy with our executive room. We feel that our executive room looks newer than our suite room. The bed in our executive room is also bigger than our bed in our suite room. We also see stain marks on the carpet in our suite room.

Dear Cher Ann T., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your executive suite room experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Good stay! Nice location!

Customer review rating 4.3/5

Mr M. Business - 11/05/2019 AccorHotels certified review

Overall stay was excellent except shower was a let down....lights were dim but I love the bed which is cosy n clean. Tv channels was limited, could be better with more movies.

Dear Chee Meng Rickson C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sparing your time to leave us a comment and more potential travelers will appreciate you sharing your experience and recommendation on TripAdvisor. To submit your feedback, simply follow the link: http://bit.ly/184tcJH We hope to welcome you again in near future and have a great day. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Great location - But

Customer review rating 4.3/5

Anonymous Couples - 11/05/2019 AccorHotels certified review

This is a great location and facility. The Executive Lounge rate features are not that great. Also the operations of the Executive lounge and staff are not helpful. Loved my room. housekeeping was excellent. Food in the executive lounge was not that great.

Dear Diane Z., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I genuinely encourage and appreciate all forms of guest feedback, so thank you for taking the time to share yours with us. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Wonderful family friendly hotel in central location.

Customer review rating 4.3/5

Joseph Business - 10/05/2019 AccorHotels certified review

Great stay overall. Very friendly and helpful staff. The priority check-in experience was good but very difficult to find the counter without first seeing the normal reception. I would encourage some better signage on that front. The room itself was perfect. Spacious with a great view of the park. Housekeeping were attentive. The 3 pieces of free laundry was wonderful idea. The laundry staff cleaned the clothes very well and packaged them beautifully afterwards. Breakfast at the hotel was superb. Perhaps the highlight of the stay. A good variety of Thai, Chinese, Indian and western items. I would suggest more cold options for drinks and I didn’t have a clue how to make my own iced coffee! Dinner at the Platinum Restaurant was very good. Excellent recommendations and no signs of being upset that I showed up close to closing time. Overall, an excellent stay at Novotel Platinum and I will definitely stay again if I’m ever back in Bangkok.

Dear Joseph J., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your most recent stay at the Novotel Bangkok Platinum Pratunam. I couldn't be happier to read your feedback that "Wonderful family friendly hotel in central location.Overall, an excellent stay at Novotel Platinum and I will definitely stay again if I’m ever back in Bangkok" I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Joseph J., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Good experience in this hotel

Customer review rating 4.3/5

Zhenlong S. Friends - 10/05/2019 AccorHotels certified review

staffs are very nice. The view of room is perfect. Everything is good.

Dear Hao H., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your most recent stay at the Novotel Bangkok Platinum Pratunam. I was so pleased to know that you had a good experience with us, especially "staffs are very nice. The view of room is perfect. Everything is good" I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Khun Hao H., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Good food, Good location, Good room service

Customer review rating 4.3/5

O. C. K. Families - 09/05/2019 AccorHotels certified review

Happy to stay there

Dear Chai K. O., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Clean, spacious and comfortable stay

Customer review rating 4.3/5

Bernard L. Friends - 09/05/2019 AccorHotels certified review

Hotel amenities were great, rooms were very clean and comfortable and overall service excellent! Surrounding all the great shopping and eateries was a great plus as we did not have to move too far in the seething heat to do our shopping and to enjoy great food. In particular, I wish to thank your hotel staff who went out of their way to help deliver a bag we left behind to my friend residing in Bangkok. Kudos for acting so speedily and with such responsibility!

Dear Bernard Siew Kiat L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am so pleased to hear that you had a pleasant stay with us, especially Clean, spacious and comfortable stay. Moreover, I couldn't be happier to read that our team went for an extra mile to make your stay even more memorable. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Bernard Siew Kiat L., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Comfortable but not a wow experience.

Customer review rating 4.3/5

T. Couples - 09/05/2019 AccorHotels certified review

Room was clean and comfortable. Staff was polite, but could be more personal or sincere in their approach. Food at breakfast was atrocious - food not replenished, and stale.

Dear Chung Wern Eugene T., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your breakfast and staff relation experience did not meet your expectation and apologize for the inconvenience caused. This does not in any way reflect the usual service level of Novotel. Kindly rest assured that training in regards to guest relations will be carried out to avoid such incidents in the future. In the meantime please accept our apologies for food quality and we’re sure that our chef will take your comments seriously and make sure the recipe is improved. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com

Great stay!

Customer review rating 4.3/5

Andrew Business - 09/05/2019 AccorHotels certified review

Very clean facilities and lovely staff. Thanks!

Dear Zheng Z., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pimmada Sirichampa Guest Experience Executive Novotelbangkokplatinum.com
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