Hotel - Novotel Bangkok Platinum Pratunam
Novotel Hotel Novotel Hotel

Novotel Bangkok Platinum Pratunam Hotel

4.5/5 4,014 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 13 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,283 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,014 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 11/12/2018 TripAdvisor review
« Enjoyable and comfortable stay »

I enjoyed very much during the 5 night stay in Novotel Hotel. It's very central to many shopping malls.The breakfast spread was very good. Special mention to all service staff in this hotel. Very professional, friendly and helpful. Good job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Passenger37375131785, Greetings from Novotel Bangkok Platinum Pratunam. Thank you for choosing to visit us at this Bangkok hotel and for taking the time to share your 5 Star Review with our readers! I was pleased to see that you enjoyed your overall experience, especially, "The breakfast spread was very good. Special mention to all service staff in this hotel. Very professional, friendly and helpful". We hopefully see you again in the not too distant future. Regards, Alexander Eaton General Manager

G. S. Friends - 08/12/2018 AccorHotels certified review
« Attentive hotel crews »

Enjoy how attentive the hotel crew was, and friendly manners provide by front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. G., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Solo - 08/12/2018 AccorHotels certified review
« Flawless service, with the one slight exception of housekeeping »

The view was lovely, the room was spacious, but the furniture was obviously just a little worn out. Your membership benefits are extremely generous, I was delighted with the unexpected extras. The reception desk and other staff were always absolutely charming and helpful whenever I approached. Housekeeping, too, was always polite and accommodating, but the window sills were coated with dust throughout my stay, the table tops were very obviously never cleaned, and on my last day, I found that the minibar hadn't been replenished, the toilet paper had been replaced with a box of facial tissues (!), and my soap dish/stand hadn't been cleaned. I called about the mini bar items and facial tissues and they dropped off replacements within the next 15 minutes, but of course I shouldn't have had to call at all. Otherwise, you have a very pleasant, chic hotel that maximizes its space nicely - and the proximity to a major mall will no doubt appeal to certain visitors. It's a little noisy though, with live music making its way to the room at night, I'm not sure from where the noise was coming from. One little suggestion, too, it might be time to consider becoming 100% non-smoking like many other high-end hotels have done already. Or at least start by having a dedicated area for smoking away from the pool - it's unpleasant to have to inhale that while swimming, and I deliberately stayed away in the early evenings because of that. I should stress, however, that overall I was generally very happy to spend most of my time enjoying the benefits of the hotel, of which there are plenty!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tahrat S., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I am glad to hear that our staff were able to made your stay comfortable. However, I am sorry and please accept our sincerest apologies regarding your experience did not met your expectation. You feedback has been shared to our team and corrective actions will be taken right away. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Friends - 07/12/2018 AccorHotels certified review
« Excellent! »

Nice. Effecient staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa Lourdes P., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had a great experience and enjoyed attentive and friendly service from our team. I will share your feedback with all the team members how pleased you were with their service. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Bernie Families - 07/12/2018 AccorHotels certified review
« Convenience with a great experience »

The hotel was extremely comfortable during our stay there. As I was there with my family with young children we required a connecting room and it was reserved beforehand and provided complimentary to us. We cannot emphasize the convenience of the property as it was nearly all the shopping and eateries. Will definitely considered the hotel again. The only grumbles was the privacy screen of one of rooms being stuck and cannot be used, plus the lighting arrangements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernard O., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had an extremely comfortable during your stay and enjoyed our location. Thank you very much for your concern regarding the privacy screen and the light in room. I have shared to our Engineering and Housekeeping team to fix it. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Liza S. Families - 07/12/2018 AccorHotels certified review
« 5 days 4 nights @ Novotel Pratunum »

I have very sensitive nose. I feel that the room is dusty. I have been sneezing throughout my stay. The breakfast can have different variety on diff day. I have had the same spread for breakfast throughout my stay. Welcome drink is good but the place is under renovation and again very dusty. Dust flying while we were offered 'welcome' drink. Unhygienic and not a pleasant welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Li Za S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. You feedback has been shared to our team and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Neo Couples - 07/12/2018 AccorHotels certified review
« Love It »

Great Location near shopping mall, services is good & bed is so comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cai Hui A., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had a great experience and found that our service was good and bed was comfortable. I will share your feedback with all the team members how pleased you were with their service. Moreover, I am great to know that our location is perfect for you which is just a few step to the shopping malls, surrounded by convenient store and dining places. Ms. Cai Hui, I am concerned about the low score that you have given for In-room dining experience if you wouldn't mind please reply to this email with any additional information so I can investigate further with the team. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Stacey Families - 07/12/2018 AccorHotels certified review
« Great location and great service »

Location of hotel is fantastic as I travel with my family which consist of infant and elderly. The location makes it easier for us to shop n rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Kim S., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had a great experience and enjoyed attentive and friendly service from our team. I will share your feedback with all the team members how pleased you were with their service. Moreover, I am great to know that our location is perfect for you which is just a few step to the shopping malls, surrounded by convenient store and dining places. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Dr. M. F. Business - 07/12/2018 AccorHotels certified review
« It was a very good stay. MFZ »

Room was functional and clean, served my needs. Location was great in relation to my work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus F., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had a great stay with us. The service met your expectation, room was clean and location is convenient for you. Clearly I am very concerned about the low scores that you have given for check in experience, breakfast experience and How satisfied were you with Le Club AccorHotels? if you wouldn't mind please reply to this email with any additional information so I can investigate further with the team. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Families - 07/12/2018 AccorHotels certified review

Rooms are comfortable. Staff are friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Yeow Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had a great experience and enjoyed attentive and friendly service from our team. Moreover, I am glad to know that our room is comfortable for you I will share your feedback with all the team members how pleased you were with their service. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Lawrence L. Families - 07/12/2018 AccorHotels certified review
« Nice & comfortable experience in the city »

It was a very comfortable stay in Novotel, the staff were kind, friendly and helpful as well as attentive. The room was comfortable and well equipped although the provision of toiletires and towels were not sufficient and had to be requested

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence Hun Lin L. Hun Lin, Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. However, I am sorry and apologies for the inconvenience caused regarding room amenities and I have passed on your feedback to the department concerned for our improvement. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Mr.vallop Y. Families - 07/12/2018 AccorHotels certified review
« Nice Hotel, and friendly staff. »

Our stay here was fantastic. The entire staff are very welcoming from the moment we checked in till we checked out. Thank you to K.PLOYFAN PLOYKRUT who manages everything for us (especially our kid). Another person is K.Thanatchaya Duangskaw who serve special cocktail to me. It is awesome. We highly recommend this hotel, we will go here again definitely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vallop Y., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams and myself were able to make your stay a memorable one. I am so happy to hear that you and your family happy. I also shared your feedback to our team. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Avid S. Friends - 07/12/2018 AccorHotels certified review
« Still good & convenient BUT hotel getting old »

Had stayed here many times over the years due to its convenient location to suit my needs and hotel cleanliness. But had noted that the hotel room need more maintenance to upkeep its standard as certain part of room is showing obvious sights of wear & tear and stains which will I believed very quickly wear down hotel attractiveness despite its convenience. Overall still good in terms of staff service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ping S., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a good stay with us and for being our lovely loyalty guest. I also noted your concerns and passed on to our team for further improvement. Thank you again for your kind feedback and we look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jerome Families - 06/12/2018 AccorHotels certified review
« Good »

The kids enjoy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerome G., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had a great experience and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Pyl Families - 06/12/2018 AccorHotels certified review

You should hv a separate check out counter especially during peak check out time n direct guests to it instead of making guests queue n wait so long at a counter that is doing check in. I was being bumped from one counter to another just to do a simple check out . Bad ending to an otherwise nice stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phua Yen L., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has been shared to our Front Office Manager and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

A.w Families - 06/12/2018 AccorHotels certified review
« Happy Stay at Novotel »

Very good location with great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy Mui Lin W., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Michael Families - 06/12/2018 AccorHotels certified review
« Good but not fantastic »

Better without the lounge. Food was good but it was badly managed. For someone like me who paid extra for lounge access, it's probably the first and the last.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shunli Michael W., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am happy to hear that you had a good stay with us. However at the same time i am disappointed to know that your experience at The Lounge did not meet your expectation. Please accept my sincere apologies, your feedback has been shared to our team for further improvement. Thank you again for sharing your experience, and and I hope you will give us another opportunity in the future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Angela Couples - 05/12/2018 AccorHotels certified review
« Great Stay »

Hi! It was my first time staying at Novotel and I must say the experience was overall great. Thank you for accommodating to my request and provided a complimentary birthday cake, knowing that it was my boyfriend's birthday on the 3rd day of our stay. Would definitely book Novotel again the next time I'm back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jia Lan T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Natasha Solo - 05/12/2018 AccorHotels certified review
« Good service »

I have stayed in Novotel Platinum for more than 15 times and I will definitely come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha C., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed with everything that provide in our hotel. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Sc P. Families - 05/12/2018 AccorHotels certified review
« Excellent location and comfortable space. »

It was overall a good stay, the room is clean and spacious. The location is excellent, easily accessible to shopping centers, eateries, and transport. Would be good if you could provide additional pillows though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Cheng P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am over the moon to read that you had an excellent experience with us and enjoyed ัoverall service. I have shared your feedback to the team and they were thrilled after hear sweet comments from you. "We would be so grateful if you could review us on TripAdvisor (https://bit.ly/2QqOrl5) and Google (https://bit.ly/2Qo9Db1) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your experience, and we look forward to hosting you with us again. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

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