Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam Hotel

4.5/5 3,744 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 5,414 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,744 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
J Families - 12/07/2018 AccorHotels certified review
« Great stay! »

Location and service were great. But perhaps can upgrade the hairdryer in the bathroom as the power is really weak, it took forever to blow-dry our hair. So that was a dread every night. Otherwise, am overall satisfied with the stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phay San Joelen L., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am happy to hear that you had a pleasant stay with us and enjoyed attentive and friendly service from our team member. I have shared your feedback to them that you were pleased by their service and they were very happy. I have also noted your feedback regarding hairdryer and passes to our Housekeeping team to checked. Thank you again for sharing your experience, and we will be happy to host you at our hotel again. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Mark Friends - 12/07/2018 AccorHotels certified review
« Best breakfast ever »

Best breakfast ever and location was best for shopaholics

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark A., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you enjoyed your stay and more than happy to know that you had a chance to try our breakfast buffet and it meet your expectations. Moreover,it's a pleasure to know that you like our hotel and our location is great for you. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us."We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Michelle L. Families - 10/07/2018 AccorHotels certified review
« GOOD SERVICE, PNLY THE PROBLEM IN BATH ROOM »

GOOD SERVICE, PNLY THE PROBLEM IN BATH ROOM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuk Kuen L., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to know that you had a great stay and pleased by our team member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have also noted your feedback regarding bathroom experience and passed to our management team for further improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Sj Families - 10/07/2018 AccorHotels certified review
« Great location and service! »

Hotel is located just above platinum mall, great service from the staff, room was very well maintained too. Will definitely return to novotel when we visit bkk again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peiyun Sheila Jayme T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am very happy to know that you had a great stay with us and our team delivered the excellent service to you. Moreover, it's a pleasure to read that you enjoyed our location. I have shared you feedback to the team member , they were thrilled to hear that you were pleased by their service. Thank you for your sharing your experience. Your feedback means a lotto us and we cannot tell you how happy we are to know that you would choose us again for your next stay in Bangkok. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is too read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Families - 09/07/2018 AccorHotels certified review
« Pleasant stay »

Great service provided from the front reception from accor members desk . I forgot to take note of her name but i greatly appreciate her attentiveness and her hospitality . Our room is also clean and well taken care of by the house keeping everyday. THANK YOU for letting our stay an enjoyable one. We will definitely stay again if we come to Bangkok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theresia B., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to hear that your had an excellent experience during you stay with us and our room was clean and comfortable for your stay. I have shared your feedback to the team member and they were thrilled to hear that you were pleased by their service. Thank you for your for sharing your experience with us. Your feedback means a lot to us and we cannot tell how happy we are to know that you would choose us again for your next stay in Bangkok. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jon Families - 09/07/2018 AccorHotels certified review
« Cool hotel good location »

Good quality, nice breakfast, good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joni L., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Moreover, it's a pleasure to read that you had an amazing experience with our breakfast. You compliments will be shared to Executive chef and our team member and i am sure they will be very happy to hear that you were pleased by their service. We hope to see you again on your next trip to Bangkok and highly appreciate you taking your time to share us your positive experience. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jeffrey L. Couples - 09/07/2018 AccorHotels certified review
« Very good. »

My wife and I, we enjoyed our stay in Novotel Bangkok Platinum. The staff we met during our stay at the reception and cafeteria, they are very courteous and polite. Very helpful in making the arrangement. The room we stayed in during the 4 nights were kept clean and that make our stay very good and memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey Meng Cheow L., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to know that you had an excellent stay and enjoyed attentive and friendly service from our team. I have shared your beautiful comments with them. They were thrilled to hear that you were pleased by their service . Thank you for your kind feedback, and we look forward to welcoming you back again in the future. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Couples - 09/07/2018 AccorHotels certified review

nice city view, staffs are friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yam Chee K., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Iris Friends - 09/07/2018 AccorHotels certified review
« good location »

Hotel is located near Central World, Big C and Neon Market. Room is clean as well as bathroom If you like a soft bed, you will love the bed, otherwise, be prepared to have some backache :) Breakfast spread is good but hotel is very crowded due to their good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siok Pheng C., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Y. L. Couples - 08/07/2018 AccorHotels certified review

good location, hotel staff are polite and helpful. Room is clean, big window with good view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Y., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Esther Q. Couples - 07/07/2018 AccorHotels certified review
« Could be better »

Service and food standard has dropped as compared the last time I stayed in the hotel ie 3 years ago. The staff were not attentive to the people’s needs. I have to request at least 2 times or more in order to get what I needed be it tissue box, shaver, cooked fried egg. Just feeling abit disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim Lan Esther Q., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, as per your feedback this time did not achieve good service. I have already shared your feedback with our team to ensure what you experienced does not happen again. As a valued guest, your satisfaction is extremely important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Nora Business - 07/07/2018 AccorHotels certified review
« Above average »

It was amazing stay. As muslim, it wasn’t easy for me to get halal food. However, I was quite surprised with the halal food served during breakfast, lunch and tea break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nora Akma Liza A., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Andrew Families - 06/07/2018 AccorHotels certified review
« Pleasant stay closeby activities in Bangkok »

The crew was very helpful and always happy to help. The breakfast buffet was very well organised and a lot to choose from. Besides the hotel room on the top floor had a pleasant view on the city as well did the swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Werdana D., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had an excellent experience during you stay with us and our breakfast meet your expectation. Moreover, I am very happy that you you like our roof top at 9 floor , it's perfect spot to enjoy one of the best city view, grab some beer and relax. I will shared you feedback to the team member that you were pleased by their service and I am sure they will be very happy to hear this. Thank you again for sharing your experience. Your beautiful comments means a lot to us and we are more than happy to hosting you again at our hotel." we would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Michelle C. Couples - 06/07/2018 AccorHotels certified review
« EXCELLENT LOCATION & FRIENDLY STAFF »

EXCELLENT LOCATION : STONE THROW DISTANCE FROM CENTRAL WORLD R WALK BUT PLEASE MAKE THE FREE SHUTTLE SERVICE TO SIAM SQUARE A LITTLE BIGGER AS EVERYONE EASIER TO KNOW ABOUT IT.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choi Mei Michelle C., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you enjoyed your stay and pleased our service. Moreover,it's a pleasure to know that you like our hotel and our location is great for you. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us."We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Connie L. Friends - 05/07/2018 AccorHotels certified review
« Clean,excellent location »

Room is clean, excellent location for ladies to shopping. Staff always as friendly. Just a point to note,hotel staff should highlighted to check in customers that’s complimentary tuk tuk service available. I only found out on my check out day on the monitor screen next to the lobby toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kam Fong L., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had an excellent stay with us and our team offered friendly and helpful service to you throughout your stay. However , I will definitely look carefully in the customer service offered at Front desk Thank you again for sharing your experience, and it's would be our pleasure to welcome you back to our hotel next time you are in Bangkok. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Bowo W. Families - 05/07/2018 AccorHotels certified review

The AC from one of our rooms isnt good so must change at 9:30 PM. And must ask toileteries every time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bowo W., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have personally brought this case to Executive Housekeeping and Engineering team to pay more attention in order to avoid future occurrence We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

O. Couples - 04/07/2018 AccorHotels certified review
« Comfortable »

It was a nice 1 night stay right in the center of everything. Staffs were nice and room was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason O., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have shared your beautiful comments with the team and they were thrilled to hear that you were pleased by their service. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us." We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Ramakant B. Business - 03/07/2018 AccorHotels certified review
« Good stay »

English speaking staff will be highly appreciated going forward. I faced little issue with language aspect otherwise all was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramakant B., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am glad to know that you enjoyed during you stay with us and thank you for your concern regarding to vegetarian food and staff knowledge. Your comments have been shared with our department concerned right away, with the management team and associates. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Elvin T. Families - 03/07/2018 AccorHotels certified review
« Thumbs Up for team Novotel. »

Exquisitely welcomed by Front Desk during check in. Stay throughout was extremely good, staffs always greet Guests will a humble smile. Overall a a great stay and location is very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Foon Wai Elvin T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to know that you had a great stay and enjoyed attentive and friendly service from our team. I have shared your beautiful comments with the team. they were thrilled to hear that you were pleased by their service. Moreover, I am glad to know that the hotel location is great for you. Thank you again for sharing your experience, and we are very much look forward to your return and o continue your expectations. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

N. A. K. Families - 03/07/2018 AccorHotels certified review
« Hotel room are clean and very convenient to move around. »

People in the hotel are very polite and helpful, breakfast was good, it will be better if you can provide a smoking room at lobby at level 6

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aik k. N., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Moreover, I am glad to know that had a chance to try our breakfast buffet and it met your satisfaction. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us." We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

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