Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam Hotel

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4.5/5 3,686 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,315 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 3,686 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Family - 20/06/2018
« Things to improve »

1) During showing, water will splash outside the shower area causing the bathroom/floor towel to be wet and slippery 2) Shelf for shampoo, shower gel, etc is way too small 3) Lighting in the room can be brighter

TripAdvisor review
Family - 18/06/2018
« love the location! »

if you like the buzz of shops all over you'll love novotel platinum. ive stayed here everytime Im in Bangkok for leisure and location is the main draw. right in the heart of pratunam market, connecting platinum fashion mall, with a new link bridge to central world and big C supermarket, as well as neon night market just across the street,it really doesnt matter this hotel is not by the bts station coz there's just no need for public transport when everything is walking distance. hotel is nice too. rooms are reasonably sized. breakfast selection is ok. and in house massage was great! however 2 areas i feel can be improved : 1. housekeeping - towels were very old and it didnt look too clean. i met the housekeeping lady and asked for an extra towel and she pulled out a towel from a basket which was all crumpled i wasnt even sure if its clean! 2. service at the restaurant during breakfast could be improved. i stayed there for 5 nights and saw some of the ladies preparing eggs looked unhappy. a smile would be appreciated early in the morning. another instance was when i asked a waitress for a spoon she went to the next table which was not cleaned yet to get a spoon from there and ive really no idea if its clean. small and perhaps isolated incidences but do hope management can improve on service standard coz i definitely plan to stay again when i return to bkk. tks

AccorHotels certified review
Siriporn T. Families - 16/06/2018
« Excellent. »

Friendly and helpful staffs. Delicious meals. Clean and comfy room. Perfect location for shopping.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siriporn T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to know that you had a pleasant stay with us and you liked our room that is well cleaned and our team delivered the excellent, friendly and attentive service to you. Moreover, it's great to read that you try our breakfast buffet and it met your satisfaction.This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also, it's wonderful to read that you liked the location of the hotel which is very convenient to travel around Bangkok. Thanks once again for your feedback. We are looking forward to welcoming you back soon." We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Y. P. P. Families - 15/06/2018
« Ms Y. »

I like the convenience of the location. The breakfast is Ok and the room is clean. The bed is a little too small though. Upon check in, the staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. Peng Y., Than you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am glad to hear that you enjoyed attentive and friendly service form our staff. I will share your comments with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Kane Families - 15/06/2018
« Aircon is way too cold »

May I know if the air con in the room is central control. No matter I fix at 18 degree or 28 is still very cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seow Kiang K., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments following your recent stay at the Novotel Bangkok Platinum Pratunam. I feel very sorry to read your feedback regarding to the air conditioner issue.Your feedback for improvement is so importance to us as our guest satisfaction is part of our primary concern. Your comments have been shared with our department concerned right away, with the management team and associates. Please accept our sincerest apology for the inconvenience caused and I hope to have the opportunity to welcome you back to the Novotel Bangkok Platinum soon. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Bala Families - 15/06/2018
« Great »

Enjoyed our stay. Staff were helpful and nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bala S., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am very happy to know that you enjoyed during your stay with us and our team delivered the excellent, friendly and attentive service to you. This feedback will serve an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your kind feedback, and we very much look forward to welcoming you back to the hotel on your next visit Bangkok." We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
N. B. G. Families - 13/06/2018
« Crowded hotel »

Crowded but did not let down in service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bee G. N., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to know that you had a great stay and enjoyed attentive and friendly service from our team and I am much more happier to know that our team keep standard of providing an excellent services even in the busy times. Thank you again for sharing your experience, and we hope to welcome you back again in the future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
L. C. S. Families - 13/06/2018
« I am ok »

Ok good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheng S. L., We very much appreciate your comments regarding your recent recent stay at the Novotel Bangkok Platinum Pratunam. I am disappointed about your comments on your check in experience as this is not the feedback that I like to read; they have been passed on to our Front Office Manager and corrective actions will be taken right away. I also take note of your comment on our breakfast at the egg station and your feedback has been shared too. I would like to apologies for the inconvenience caused. Thank you again for sharing your experience, and we do hope we will have the opportunity to welcome you back for another stay. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
P. Y. Y. Families - 13/06/2018
« Love our stay! »

We are repeat customers and staying in the suite (with bath tub). The staff have been very helpful and friendly, making our stay a very pleasant one. Special thanks to Pop, from executive lounge who has been very helpful and thoughtful especially when both my hubby and Son were sick and can’t go down for our breakfast and they accommodate my request to have breakfast in the room. Pop is also very good with the kids helping them with the pancake machines every morning! Thumbs up to all the staff in Executive Lounge who are very helpful and tries their best to make our breakfast and general stay an extremely pleasant one. Just wanted to highlight that when there is heavy rain, there will be small puddle of water at the window ledge in the living room. It’s not a lot so I clean it up myself and did not call for house keeping. But you may wish to check cos I believe there must be leakages somewhere near the window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y. Ying P., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is fabulous to hear that your had a pleasant stay and enjoyed attentive and friendly service during your stay with us from our staff. I have shared your feedback to the team especially Mr.Pop and they were thrilled to hear that you were pleased by their service. Moreover I am glad to know that the location of the hotel is perfect for you as it is located next to the shopping malls, surrounded by convenient store, dining places and BTS stations Thank you again for sharing your experience, and we look forward to hosting you again soon. " we would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Wilson C. Families - 13/06/2018
« Overall is good and recomended to come back again. »

Very good location, room is new and clean. Recommended to come back again except that the breakfast could be better with less waiting time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. E., Thank you very much for sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I am glad to hear that you had a great stay and were satisfied with our location and our room. Our hotel is indeed located is a very perfect location which is just few steps to the shopping malls and is surrounded by convenient store, dining places and near BTS station. I have also noted your feedback regarding the breakfast experience and i will pass to our Food and Beverage Manager for further improvement. Your kind feedback are greatly appreciated. we very much look forward to your return and to continue to exceed your expectations. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Steven L. Friends - 13/06/2018
« Unpretentious property with excellent staff »

Superb location. Excellent and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoong L. K., Thank you so much for an excellent feedback regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to know that you had a great stay and enjoyed attentive and friendly service from our team. Moreover, it's a pleasure to know that our location is great for you. I have shared your beautiful feedback with the team and they were so happy to hear that you were pleased by their service. We will be very happy to host you at our hotel again soon. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits " Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Kelvin B. Families - 13/06/2018
« Unique experience »

Clean and modern room. Happy with overall experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choo Yong Kelvin B., Thank you very much for sharing your experience regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It is hard to explain how pleased I am to know that you had a wonderful stay with us. I am delighted to hear that you enjoyed the hotel experience and observe our attention to details. I am happy that you had time to experience all our amenities including our modern designed room. Thank you again for sharing your experience, and we hope to welcome you back again soon. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Peter Y. Families - 13/06/2018
« Excellent Experience with Novotel Bangkok Platinum Pratunam »

Overall experience was very positive. from the point of administering my check in, responding to various housekeeping request, to making enquiry on "how to get there?" and the nice gentlemen manning the counter at level 1 did a great job in assisting me in booking a taxi to airport. will return back to this hotel for my next bangkok stay, the location and breakfast option were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Woon Chee Peter Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am delighted to know that you had a wonderful stay and enjoyed attentive and friendly service from our team. Moreover it's a pleasure to know that you like our breakfast, I will share you feedback to the team and they will be very happy to hear this. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us." We would be so grateful if you could review us on TripAdvisor, our guest often tell us how helpful it is to read past guests' comments before booking their own visits " Sincerely, Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Anonymous Couples - 13/06/2018
« Pleasant and friendly staff at a accessible location »

Location is central use within walking distance to amenities and train or mrt stations. Staff are Friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meng Tee K., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It is fabulous to hear that your had a pleasant stay and enjoyed attentive and friendly service during your stay with us from our staff. I have shared your feedback to the team and they were thrilled to hear that you were pleased by their service. Moreover I am glad to know that the location of the hotel is perfect for you as it is located next to the shopping malls, surrounded by convenient store, dining places and BTS stations Thank you again for sharing your experience, and we look forward to hosting you again soon. " we would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comment before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
W. T. S. Families - 12/06/2018
« Awesome »

Hotel was very Clean, house keeping was fast. Overall an awesome 4 nights stay.

AccorHotels certified review
G. L. N. Families - 12/06/2018
« Satisfied »

The breakfast is great!!!

AccorHotels certified review
Andy L. Families - 12/06/2018
« Overall a Good Stay in Executive Suite Room, but Service could have been better »

I feel the Executive Lounge could have been placed in a more exclusive place on a higher floor. The service at the Executive Lounge could also have been better and more attentive considering the low number of guests sitting in the lounge. Overall, the hotel has a good location and is well maintained and clean. The bed is comfortable and the Suite Room size is good with very nice view. Room service requested was prompt and good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ghee Kwang L., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you enjoyed our room service and feel comfortable with our suit room. I feel very sorry to read your feedback regarding to The Executive Lounge experience and breakfast experience. You comments have been shared with our Management Team right away with the department concern and associates. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back to our hotel again. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Anonymous Families - 11/06/2018
« Comfortable Stay at the Novotel Platinum Pratunam »

There was a smoke smell in one of the rooms that we given so we were offered an upgrade to the rooms on the executive floor as the hotel was fully booked, which was a lovely gesture on the part of the hotel. Location was great with easy access to the Platinum shopping mall and Central World was a short distance away. We will stay here again if ever we are back in Bangkok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina Ying Ying C., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. It's a pleasure to read that you enjoyed our location and had a good experience during you stay with us. Our hotel located in the prefect location which is just a few steps to the Platinum shopping malls and is surrounded by convenient store, dining places, BTS station and Centralworld. I am sorry for the inconvenience caused regarding room and breakfast experiences, I passed you feedback to department concern and corrective action will be taken right away. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Shirley Friends - 11/06/2018
« Comfortable and pleasantly surprised »

Newly joined Accor as member and was surprised with the level of service given when we check in. Very satisfying and staff are customer oriented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shiyu Shirley T., Thank you very much for being our loyalty member of AccorHotels and welcome to the Accor family. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are very happy to know that you had a great stay with us and our team delivered the excellent service to you. Moreover we were able to make you feel welcome. I will share your feedback to the team and i am sure this will make them smile from ear to ear. Thank you again for sharing you lovely comments and we hope to welcome you back again soon. " We would be so grateful if you could review us on TripAdvisor, our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

AccorHotels certified review
Gary C. Couples - 11/06/2018
« Good, clean »

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. Gary Kong Y., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. Thank you very much for sharing your feedback. I am so happy to hear that you had an excellent experience during you stay with us. Our team strive to provide an exceptional experience. I shared your praise with the team and they are glad to lean of your comfortable to paid off. We hope to welcome you back for another magnifique stay. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

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