Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam Hotel

4.5/5 3,867 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 13 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,689 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,867 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Cheryl Families - 15/09/2018 AccorHotels certified review
« Relaxing »

Rooms were very nice, Buffett breakfast was good with a large variety of choice, close to many shops and restaurants,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl M., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and our breakfast met your satisfaction.. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another beautiful journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

L. Business - 14/09/2018 AccorHotels certified review
« Good overall »

Generally it was a good stay but the full set of toiletries was not given.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guo Rong L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to read that you had a good stay with us. I have also noted your comments regarding toiletries in room and passed on to our Housekeeping team. I am concerned about low scores that you have given for breakfast and if you wouldn't mind could you please give me additional details then i can investigate further with the team. Thank you for sharing your concerns and bringing this to our attention. We hope to see you again soon for another journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Freddy T. C. O. Families - 14/09/2018 AccorHotels certified review
« fantasic »

rooms are nice, staffs very friendly and I have make a request if they could give a birthday cake for my daughter when I made the room reservation and I was totally surprise when they give a birthday cake and also sing a birthday song for my daughter when we were having our breakfast. Thank to all the staffs who made our stay a pleasant one. will definitely staying again for our next trip to Bangkok and also highly recommend to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Freddy Chai O. T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed attentive friendly service. Moreover, I was pleased to know that you was totally surprised when we gave you a Birthday cake and that make your stay even more pleasant one. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have shared your feedback to our friendliness team, they were thrilled to hear this. "We would be so grateful if you could review us O. TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another fantastic journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

L. C. M. Families - 14/09/2018 AccorHotels certified review
« Very good service. »

Nice ambient environment. Overall good and efficient service from the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chong M. L., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and found that our hotel is "Nice ambient environment, overall good and efficient service from our staff" I will share your feedback to the team members. Thank you for your kind feedback, and we hope to see you again soon for another fantastic journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

N. C. Y. Families - 13/09/2018 AccorHotels certified review
« Best for family stay »

Very convenient place and covered walk way able to link with others Shopping centres esp during heavy rain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Y. N., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. Moreover, i am glad to hear our location is convenient for you. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google ( https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Mac Couples - 13/09/2018 AccorHotels certified review

The staff were incredibly attentive. They were knowledgeable, fun and really good! The room was small, a bit awkward in layout with lots of unnecessary furniture. The toilet door didn’t work properly. The bed was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Massimo Michele B., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and found our team were incredible attentive made your stay even more enjoyable. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have shared your feedback with the team and they were very happy. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google ( https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another fantastic journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Ahmed D. Couples - 13/09/2018 AccorHotels certified review
« Excellent »

great service and very friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed Ali D., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed attentive and friendly service from our team.. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have shared your feedback with the team and they were very happy. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another memorable journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Overall great experience! »

This is my 3rd time staying at this hotel and it has never disappointed me in terms of their service. Great location, strategically located on top of Platinum Mall and other upmarket malls like Siam Paragon, CentralWorld etc. Room is clean but can more well maintained as we’ve observed some wear and tear in the furnishings. But this is no big problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lai Kuen Susan C., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and found that our location convenient for you. Moreover, I have also noted your concern regarding furnishings in room and will share this to our Management team as we are always looking at way to improve. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google ( https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another fantastic journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

T. B. S. Families - 12/09/2018 AccorHotels certified review
« Friendly service staff »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear BeeSong T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and I am glad to hear that our team were able to make your stay even more enjoyed. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google ( https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another fantastic journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Khemika S. Couples - 12/09/2018 AccorHotels certified review
« Gave wrong room »

I don’t think I will come back because I pay money for 2 twins beds but gave me one bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khemika s., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations. I have passed you comment to the concerned department an please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jocelyne Couples - 12/09/2018 AccorHotels certified review
« Accessible location »

Great location, many food options nearby. Easy for a tourist to get around. One major disappointment was that I was not informed that the hotel would be taking a deposit of 3000 THB and the amount needed before I arrived. This really affected my trip finances as tourists travel with a limited cash on hand. Moreover I was told that to do a credit card deposit, I will only get the refund 1 week later after leaving Bangkok. Since I'm no longer in Bangkok by then, how can I follow up with this if there are any issues in the refund of deposit? The only choice was to part with my limited cash. Please inform all your guests upfront on the deposit amount required from them once they confirm booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiaen Jocelyne L., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am happy to hear that our location is great for you which is just a few step to the shopping malls, surrounded by famous street food and just 10 mins walk to the BTS stations. I am sorry to hear that issue and I have passed you comment to the concerned department an please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your feedback, and we hope to welcome you back again in the future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Friends - 12/09/2018 AccorHotels certified review
« Great hotel stay »

Nice and efficient services provided. Staff are friendly staff and great hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lii Teng Y., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and found that our staff were nice and efficiently. I will share you feedback with the team and i am sure they will be very happy to hear this. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google ( https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past gusets' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another fantastis journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Madeline L. Business - 11/09/2018 AccorHotels certified review
« Strategic, prime location, modern hotel! »

Loved the fact that this Novotel Hotel is right smack at the busiest, most strategic and prime location of Bangkok shopping area! The designs and architecture of the hotel and rooms are modern yet functional. Rates for the rooms are reasonably priced too and food served at the Square are pleasant and has a good variety.

L. Families - 10/09/2018 AccorHotels certified review
« Not as good as previous »

Slow in response to room service call request

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fook Whye L., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am very disappointed to hear that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and if you wouldn't mind could you please give me more details of this matter via this email then i can investigate further with the team . I am very sorry again for the inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Friends getaway - 10/09/2018 TripAdvisor review
« Nice stay »

Location is very convenient with the overhead bridge that we can easily walk to Central World, Big C Supermarket and BTS station Chidlom. Hotel rooms are clean and spacious. Staffs are friendly and helpful, many thanks to Pop and Can at Accorhotel Reception. The cons is inconvenience in calling for a taxi. We had a great and comfortable stay, and highly recommend!

Our hotel has responded to the review
Our hotel has responded to the review

Dear dpham3wb, Greetings from Novotel Bangkok Platinum Pratunam. I hope this message finds you well and that you have returned home safely after your recent stay with us. Thank you for choosing to stay with us and for taking the time to share your review with our readers on TripAdvisor. I was so pleased to read that you enjoyed your stay, including the convenient location, "R Walk", and the helpful staff. We look forward to welcoming you back in the not too distant future. Regards, Alexander Eaton General Manager

Charlene Business - 09/09/2018 AccorHotels certified review
« All was good expect WiFi connection »

Room space and cleanliness , workshop venue - Sapphire room was spacious and comfy, breakfast and lunch buffet was good. WiFi connection seems to be of an issue. Either my device could not connect or once disrupted, unable to reconnect back and missed webminars. If my devices were faulty, then it would not connect in anycase. However, when I tethered using my own mobile, internet connection was okay. More help need to be given for such IT issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlene F., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and found that your room was clean, Sapphire was comfy and Breakfast /Lunch were meet your expectation. I have also noted your concern regarding Wifi experience and passed on to our IT Manager. I very appreciated your concern as we are always looking at the way to improve. Thank you again for your kind feedback, and we look forward to welcoming you back again in the future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

R.s. Friends - 09/09/2018 AccorHotels certified review
« Comfort stay »

Great variety of breakfast and have a nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wai Ee S., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed our breakfast. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I've shared your feedback to the team and they were very happy to hear this. “We would be so grateful if you could review us on TripAdvisor; our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another fantastic journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

T. H. N. Couples - 09/09/2018 AccorHotels certified review
« friendly and good service »

Your staffs are friendly and helpful. Room are clean . Breakfast are good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hung T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and enjoyed our breakfast. Moreover i am glad to know that our team were able to make your stay more comfortable. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. “We would be so grateful if you could review us on TripAdvisor; our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon for another fantastic journey with us. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Alan C. Business - 09/09/2018 AccorHotels certified review
« Good accommodation poor restaurant »

Convenient location for walking but difficult to get taxis and route out can be complex. Room was good. One leaking window during heavy rain. Food in lounge and pool bar good. Restaurant food on the one occasion was poor. In the desert area old chocolate lakes and sweet were on display but not for consumption beside deserts. Staff very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan C., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you enjoyed our food at The Lounge and Bar9 and found that our location convenient for you. I have also noted your concerns regarding room experience and food experience at the square, I've passed your comment to the concerned departments for their improvement. Thank you for your kind feedback, and we look forward to welcoming you back again in the near future. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

S. G. Families - 08/09/2018 AccorHotels certified review
« good location »

Very nice and helpful staff (Nook, Amp). Rooms are not too big but well equipped. Excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. S., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. We are delighted to read that you had an excellent stay and our team were able to make your stay more comfortable. I have shared your feedback to the team member especially Ms.Nook an Amp. They were very happy to hear this. “We would be so grateful if you could review us on TripAdvisor; our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Ployfan Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

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