Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 4,614 reviews
Novotel Bangkok Platinum Pratunam
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+ 26 Services
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Room 1

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Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 1 king size bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room with 2 Single Beds

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Premier Park View Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 27

Premier Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27

Family Room

  • Max. number of persons: 4
  • Area: From 27

Executive Park View Room with 1 King Size Bed

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Park View Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: 4
  • Area: From 52
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,161 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,614 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Unexpected

TripAdvisor rating 4.5/5

JyJy55 Family - 11/09/2019 TripAdvisor review

Heard some noise and suddenly Encounter staff trying to enter room during 2nd day of stay around 7am plus in the morning while we are still sleeping? Luckily door knob was lock. Door was open and hit door knob What a lucky encounter. Thanks to Novotel Bukit platinum Pratunam. No answer was given from the counter lobby staff. Well done!!

Mr. T.

Customer review rating 4.3/5

T. J. J. Friends - 08/09/2019 AccorHotels review

Good and clean room. Nice air-con. Good location.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Great Family Room and Location

Customer review rating 4.3/5

George T. Families - 05/09/2019 AccorHotels review

Family room was spacious and good for 4. Location was convenient. Near shopping area, food and massage. Recommend for family.

Dear Mr. George T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Prominent location, good service

Customer review rating 4.3/5

G. S. Couples - 04/09/2019 AccorHotels review

Very good location for both shopping and relaxing. However there was a meeting held during the weekend of our stay, and delayed a little for lift-waiting. Other than that, perhaps hotel can look into better amenities like hair dryer and also late check out extension hours.

Great Stay

Customer review rating 4.3/5

L. Y. T. Families - 04/09/2019 AccorHotels review

I booked a Deluxe Room and the room is spacious enough to accommodate 3 of us. The location of this hotel is extremely good as it is just within walking distance to the places that we wanted to go, such as Platinum Mall, Central World, Big C Hypermarket and many more. The hotel also provides Tuk Tuk service to bring us to nearby areas such as Siam Paragon. We also had the buffet dinner spread on one of the nights. It was great too.

Dear Ms.Yeah T. L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Very pleasant

Customer review rating 4.3/5

Jayclyn W. Friends - 04/09/2019 AccorHotels review

Hotel was very kind to serve us individually packed cookies everyday but I found it was not necessary and a waste as we did not eat them. Also, it was also a very nice gesture to have a chocolate platter when we arrived but again, not everyone has a sweet tooth so I would really have preferred fruits instead. The room was clean and tidy but I was a little disappointed to find the bedroom slippers had stain. When I called to ask for a change of slipper and asked if it was recycled I was also surprised the staff confirmed that it was recycled. Anyway, I managed to get a different pair but was really wondering if it was worn by someone else. Breakfast was nice but selection for cocktails at the lounge has reduced quite significantly. I remember when I visited last year, the option was a lot more and evening cocktail food served was also limited this time round. We were very pleased that there is tuk tuk service to Siam Square but would it be possible to also have the tuk tuk service extended to MBK as well?

It was just ok.

Customer review rating 4.3/5

Thuy H. Friends - 04/09/2019 AccorHotels review

I usually book with accor as much as I can however for this stay I was a bit dissapointed. Iam aware that I book a standard room (room 1215) my room was freezing cold and the aircond dial doesnt seem to work I end up with the cold. I booked a group of 4 rooms for our group I have asked for a late check out for one room only to refresh until 2pm as we have an evening flight as was denied but our friend on a separated booking was granted a 1pm late check out . Anyway it must be asking at the wrong time.

Short Weekend Escape

Customer review rating 4.3/5

Laura L. Couples - 04/09/2019 AccorHotels review

Excellent

Dear Ms. Laura L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Ms K.

Customer review rating 4.3/5

K. Y. Couples - 03/09/2019 AccorHotels review

My 10th day in the hotel. Location is great but room can be more brighten. Will return again in my upcoming BKK trip

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Good Location

Customer review rating 4.3/5

Alex Families - 03/09/2019 AccorHotels review

Upon reaching, we felt very welcoming. Staffs are friendly.

Dear Mr. Alex, We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Not a breastfeeding friendly hotel!

Customer review rating 4.3/5

Y. J. H. Families - 03/09/2019 AccorHotels review

Requested the reception to store my breastmilk in the freezer as I’m not traveling with my baby. Was found out the breastmilk was not freeze at all after 3 days!! 72hours!! Response to the reception and they say that’s the only freezer, they can’t do anything! End of the story! Reception was not helpful at all, end up I’ve to throw away all my breastmilk after the 4 days stay at this hotel! Big no no to this hotel if u’re a breastfeeding mom!

Dear Jun h. Y., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Good

Customer review rating 4.3/5

Xin Families - 03/09/2019 AccorHotels review

We had a room for 4pax, but toiletries were for 2. We had to keep calling house keeping. it would be great if it was prepared in advance. We had a massage on one of the night. But was not a fantastic experience. We were not able to fully relax because of the loud bar’s music.

Dear Ms. Xin, Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

A great experience

Customer review rating 4.3/5

Stephen W. Families - 03/09/2019 AccorHotels review

Stayed in the executive suite. The staff were very professional and friendly. Service was excellent. Even the lady that cleaned our room greeted us with a big smile whenever she saw us. It made us feel so very welcomed. The room was clean and spacious. Very glad that the toilet, bath and the powder area were separated into 3 distinct areas. The bed was very comfortable. Needless to say, the location was superb. The breakfast was really good and we enjoyed it very much. We tried the seafood buffet for dinner. The spread was excellent and was really great value for money. I have two comments. First, the capacity in the club lounge is too limited. Second, there are 3 power points at the base of the writing table outside the bedroom. But none of them could fit a 3 pin plug (similar to that used in Singapore). Kindly install one. Very happy with my stay. Will definitely recommend to others and come back again. By the way, I did not receive any points for my 4 nights stay in your hotel although I booked it through your website. Grateful if someone could kindly advise. My email is st… and my booking ref is: HKWSHHXM and my membership no is: 30…047A. Thank you. Stephen W.

Dear Ms. Stephen W., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Excellent experience at Novotel Platinum Bangkok

Customer review rating 4.3/5

Wj Families - 02/09/2019 AccorHotels review

Check-in was fast. Bedsheet felt fresh and room generally clean and well maintained. Great breakfast spread at a very reasonable price. My family and I thoroughly enjoyed our stay at Novotel Platinum Bangkok.

Dear Ms.T., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Very good and comfort

Customer review rating 4.3/5

L., K. H. J. Families - 02/09/2019 AccorHotels review

Convenience and comfortble

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Short Gateway

Customer review rating 4.3/5

Mohd O. Couples - 02/09/2019 AccorHotels review

I enjoyed the stay on a short trip with my wife. The location is great for shopping and great food in surrounding area. The buffet breakfast is excellent. The room is clean and spacious and the staffs are great. all together i had a great time.

Dear Mr. O., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Satisfied

Customer review rating 4.3/5

H. C. N. Families - 02/09/2019 AccorHotels review

We feel satisfied, special with executive lounge. Some complaints about bad quality of dinner buffet at Square Restaurant, less receptionists at check-out time.

Dear Mr. H., We are absolutely delighted to read that you were happy with our service at the Executive Lounge. It seems as if our entire team has exceeding your expectation. We hope that you returned home with amazing memories of your stay. Please allow me to inform you that I have already informed all concerned Department Heads about this unpleasant experience and we have already discussed how to improve our food quality. As an Le Club Gold member, your business and loyalty is very valued to us. We place great emphasis in meeting all of our guests' expectations. Please give us another chance to prove you can rely on and that the deficiencies you have brought to our attention have been addressed. Should your travel plans include Bangkok in the future, please do not hesitate to inform us by return e-mail. We will ensure thoroughly that you have an enjoyable stay. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

So so

Customer review rating 4.3/5

Shao X. S. Business - 01/09/2019 AccorHotels review

Aircon too cold and cannot be adjusted worth the aircon control, in the end I have to turn off the aircon.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

Excellent location n comfortable room

Customer review rating 4.3/5

Liyana H. Couples - 01/09/2019 AccorHotels review

Strategic location, juz walk downstairs to shop at Platinum Mall. Free tuk tuk to bts, Central World n Siam Paragon. Lots of good Thai street food

Dear Ms. H., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com

great location and service

Customer review rating 4.3/5

N. Business - 01/09/2019 AccorHotels review

very good location, excellent service, great staff

Dear Mr. N., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kritsayapron Vachirachodhithada Assistant Front Office Manager Novotelbangkokplatinum.com
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