Hotel - Novotel Bangkok Platinum Pratunam
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Novotel Bangkok Platinum Pratunam Hotel

4.5/5 4,081 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SUVARNABHUMI
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child.A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

  • 288 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 13 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,566 reviews

Our guest reviews for Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 4,081 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 17/01/2019 AccorHotels certified review
« The stay was comfortable. »

The room was cleaned. I have no problem with the bed. ;) I stayed at the 24 floor and the view was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Min Meng William T., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and found that room was clean and also you enjoyed the view. I will be sharing your feedback with team. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Alen S. Families - 16/01/2019 AccorHotels certified review
« Very friendly and professional hotel staffs »

This is my fourth time staying in this hotel. Great friendly and professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming Chew Alen S., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay more comfortable. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Daniel E. Families - 15/01/2019 AccorHotels certified review
« Daniel & Tukta E. »

Very Comfortable stay, the breakfast Buffet was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel E., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Jason F. Families - 15/01/2019 AccorHotels certified review
« Excellent Check In »

The check-in provided by Nam is fantastic. She was very attentive and made sure that all my queries were addressed. She even took the extra step to assist in booking a restaurant for my family. This is surely a very good start to my holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jong Yu Jason F., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. I will be sharing your feedback with them, especially Khun Nam who stood out most. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Mr S. Couples - 15/01/2019 AccorHotels certified review
« From Anger to Satisfied »

I booked a family room for my wedding anniversary but to my horror it was a room with a queen bed plus bunk bed. We expected an interconnecting room. My mother-in -law and aunty had to use my Queen bed and we were forced to find alternative accommodation with the fast and efficient help of MR TAM. His help sure made me and my wife cool down before we could explode. I hope to visit your hotel soon as a VIP guest and again come for another wedding anniversary celebration!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. K., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. However, I am very sorry and apologies for the inconvenience caused during your stay. We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Nurita Couples - 15/01/2019 AccorHotels certified review
« Unfortunately »

The hotel is very closed with platinum mall. The room is clean, big enough but the breakfast is poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nurita Jaya N., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and location and service from our lovely team. I also noted your concern regarding breakfast and will be sharing with our Management team. We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Elvaretta M. Families - 15/01/2019 AccorHotels certified review
« Comfortable, convenient stay »

We had a comfortable stay with Novotel Pratunam. The room was spacious and there was enough space for babycot. Our baby had a great time too. However, would like to feedback that there should be leveled mattress in the baby cot so that baby can sleep with more comfort, and safer for them to be in. Currently it is too soft and hence the uneven surface. Hope to be back next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elvaretta M., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay more comfortable. I also noted your concern regarding baby cot and will be sharing with our team. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Regards, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

San S. T. Families - 15/01/2019 AccorHotels certified review
« My 1st time staying with Novotel Bangkok Platinum »

This is my 1st time staying with Novotel Bangkok Platinum... It was well-recommended by all my friends & relatives who had previously stayed with Novotel Bangkok Platinum... Unfortunately, my 1st impression wasn't that well afterall… It is supposed to be a non-smoking hotel but the moment I entered the toilet in my room, it was full of cigarette smell who bothers mi quite a bit... My husband told mi not to make a big fuss out of it so I didn't complain to the front desk... However, when we wanted to go out for our late dinner after arrival & check-in with Novotel Bangkok Platinum, we realized that the safe box in our room is not working... I have no choice but to alert the front desk so that they could send someone to fix the problem... This is rather annoying especially when we arrived in the hotel after our evening flight, we are all tired, hungry & still encounter such an issue... Though the housekeeping staffs came rather fast to check on the safe box & the cigarette smell in the toilet, I am still quite disappointed with this experience, especially when everyone around mi are telling mi how good is Novotel Bangkok Platinum... I did not insist for a change of room 'coz I do not want to be a difficult customer... Luckily, the cigarette smell was gone by the time we came back from our late dinner... Otherwise, I might request for a change of room... Other than that, our stay was overall O.K... Location was great as it was just above Platinium Mall... Bed was big & comfortable... Staffs are always polite & friendly... Breakfast was about the same, not much variety... Room prices a bit on the high side which might turn mi away from staying with Novotel Bangkok Platinum again... Another thing we had noticed... Is the housekeeping department short-handed? 'Coz they seems to take very long to come & tidy up our rooms... My room on the 15th floor was still O.K, usually room is tidied up by noon time... But my mum & my sis's room on 23rd floor was not tidied up till late afternoon... Make us wonder if there are shortage of staffs in housekeeping?

Our hotel has responded to the review
Our hotel has responded to the review

Dear San San T., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has been shared to our Management team and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, We are sorry and apologize for any inconvenience caused and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Tine Friends - 15/01/2019 AccorHotels certified review
« Good Location »

Location very good, staffs were kind helpful,but the room is dusty and toilet not clean especially the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cayabyab Christine C., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you enjoyed the location and found that our team were friendly and helpful. Regarding your concerns I have noted and shared to team. I am sorry and apologies for the inconvenience caused during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Marcus W. Families - 14/01/2019 AccorHotels certified review
« Comfortable, functional rooms. »

Loved the sky pool and bar. A haven from the busy city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus Cesare Charles w., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and highlight that "Comfortable, functional rooms. Loved the sky pool and bar. A haven from the busy city" I am pound to present our new roof top bar "VIEW Rooftop Bar Bangkok" Located on the 9th floor of the iconic Novotel Bangkok Platinum Pratunam, in the heart of Bangkok's Shopping & Style District, sip, savor see and be seen in style at Bangkok's latest Rooftop Bar Concept, VIEW Bangkok. With unparalleled views of the Bangkok Skyline, relaxed beach club atmosphere, unique beats, delectable dishes and cocktails, there will no other Rooftop Bar you will want to be seen at. You can follow us on Facebook by looking up View Rooftop Bar Bangkok. "We would be so grateful if you could review us on * TripAdvisor( https://bit.ly/2QqOrl5 ) *https://www.tripadvisor.com/UserReviewEdit-g293916-d15…-View_Rooftop_Bar_Bangkok-Bangkok.html (VIEW Rooftop Bar Bangkok) * Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Payline Y. Families - 14/01/2019 AccorHotels certified review
« y. »

I felt that the rooms is still ok just that the housekeeping is careless always forget to put this put that then we have to request , and also I don’t understand why we can’t check out late the rules changed . Overall still better then other HTls we stayed nearby still can improved .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline y., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback regarding housekeeping service have shared to our Executive Housekeeping and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding late checkout I am disappointed that we were unable to provide you with a late checkout. Unfortunately, these items are subject to hotel availability. Once again, please allow me to apologies for the fact we were unable to meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Families - 14/01/2019 AccorHotels certified review
« Check in time was at night and room was smelly »

Ive stayed here several times but my last stay was upsetting. Arrived at 4pm at the hotel to found out the room is not ready and was told to go back after 2 hours. WHen my family and I checked into the room (2 rooms). 1 room was smelly like vomit (they gave a air purifier machine) and the other room bedsheet smelled like balsam ointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabby Yolanda S., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has been shared to our Front Office Manager and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Rakesh J. Families - 14/01/2019 AccorHotels certified review
« very nice »

very nice property, im just waiting for mail of my picture clicked on 31st night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakesh Kamal J., Thank you very much fro being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and couldn't be happier to hear that you had a memorable experience on New Year Eve night party with us. Regarding the picture on 31st night please go and check it out at " Novotel Bangkok Platinum Pratunam" and " View Rooftop Bar Bangkok" Facebook Fan page "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Amy L. Families - 14/01/2019 AccorHotels certified review
« Good location on foot »

Good but there’re still many can be improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chew Yee L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and I also noted all of your concerns and will be sharing with team for further improvement. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Mohamed D. Families - 13/01/2019 AccorHotels certified review
« Excellent »

I always return to Novotel Pratunam for my every Bangkok trip, location is perfect if you want to do budget shopping as it’s above platinum mall. The food stalls outside are pretty good as well, giving you a variety, and you have a 24 hour McDonald’s, which was great for my kids and the room is clean and staffs are very helpful with directions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed D., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. I was pleased to know that you had a great experience and our teams were able to make your stay a memorable one. Moreover, I am happy to know that our location convenient for you which is just a few step to the shopping malls, surrounded by convenient store and dining places. I will be sharing your feedback with our team. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" Thank you again for sharing your feedback and We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Stefan Families - 13/01/2019 AccorHotels certified review
« Location, facilities, friendly staff »

Loved our stay at the Novotel Bangkok Platinum. Fabulous location (so many exiting things to see in the immediate vicinity), complimentary tuktuk, awesome shopping downstairs, beautiful breakfast (the pastry chef is to be congratulated - the best we've ever come across at a hotel!), friendly staff, beautiful facilities. Would definitely recommend, and look forward to staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan G., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I am over the moon to read that you had a great experience and your highlight "Loved our stay at the Novotel Bangkok Platinum. Fabulous location (so many exiting things to see in the immediate vicinity), complimentary Tuk Tuk, awesome shopping downstairs, beautiful breakfast (the pastry chef is to be congratulated - the best we've ever come across at a hotel!), friendly staff, beautiful facilities. Would definitely recommend, and look forward to staying again" I will be sharing your beautiful feedback with team and I am sure that these feedback will make them very happy and proud of their work. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Anonymous Couples - 13/01/2019 AccorHotels certified review
« perfect »

Everything was pretty awesome including the in-room service massage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taty Juliana Binti S., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam I was pleased to know that you had a great experience and enjoyed the massage. I will be sharing your feedback with team. "We would be so grateful if you could review us on TripAdvisor( https://bit.ly/2QqOrl5 ) and Google (https://bit.ly/2Qo9Db1 ) our guests often tell us how helpful it is to read past guests' comments before booking their own visits" We look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

B. Business - 13/01/2019 AccorHotels certified review
« Nice room and locatiin »

The room are perfect with the good location for shopping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I was pleased to hear that you had a great stay with us and enjoyed our location and service from our lovely team. I will be sharing your feedback with team. Thank you again for sharing your feedback with us and we looking forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

L. B. Friends - 12/01/2019 AccorHotels certified review
« Excellent »

Overall great service from all your staffs including house keeping... there only one issue on checking out time queue system quite messy.. Should indicate on which line to queue because saw someone queue quite long on the 1st and second counter but later asked to queue on the last counter near the lift lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bing xiu L., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Wanpen Wongmuang Front Office Manager Novotelbangkokplatinum.com

Anonymous Families - 12/01/2019 AccorHotels certified review

Novotel's service never fails to surprise me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glorie Angelie D., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Wanpen Wongmuang Front Office Manager Novotelbangkokplatinum.com

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