Hotel - Aparthotel Adagio Brussels Grand Place
Adagio Hotel Adagio Hotel

Aparthotel Adagio Brussels Grand Place

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4.0/5 1,232 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Apartments for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK-IN (Paying)
    • LATE CHECK-OUT (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast

Business services

  • Copy/print service available
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Hotel location

Our apartments

  • 140 apartments
  • 100% non-smoking hotel
  • 7 apartments for people with reduced mobility
  • 28 family apartments
  • 27 apartments for 4 people or more
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our apartments fittings
4.4/5 AccorHotels Rating Based on 4,210 reviews

Our guest reviews for Aparthotel Adagio Brussels Grand Place

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,232 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Rolando Business - 18/06/2018
« Very good experience »

The hotel is comfortable, although, before I made my reservation I called the hotel asking more details about the room. Particularly, detailed information regards cleaning of the room and beds. The information I received by phone and what I got at the moment of the arrival was very different.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for your feedback. We are surprised that the information given by phone was not what you had. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Shrikant S. T. Business - 18/06/2018
« Excellent place to stay!!! »

Service is superb, location, kitchen is amazing ! best suited for family or/and solo business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for this long period stay! We are happy to see that you enjoyed it. Best regards, Laurence Braem General Manager

AccorHotels certified review
Thi N. Couples - 18/06/2018

Only one word: EXCELLENT

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for your stay we are glad you loved it. Sincerely, Laurence Braem General Manager

AccorHotels certified review
S L. Business - 15/06/2018
« Convenient location, well-equipped facilities, and friendly staff »

convenient location, well-equipped facilities, and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Stephen B. Business - 15/06/2018
« Friendly, functional and efficient »

Staff were welcoming and very friendly. The rooms are spacious enough to obtain a reasonably sized desk. Check-in and check-out was fast and efficient. Breakfast offers a good selection. The wifi connection was slow and the room had not been cleaned thoroughly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for giving us your feedback regarding your stay. Best regards, Laurence Braem General Manager

AccorHotels certified review
Marianne Families - 15/06/2018
« For my first visit in Brussels good impression »

Very good, friendly and helping staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Anonymous Business - 14/06/2018
« Nice place to stay »

A very short stay, but a pleasant and well located. For certain, will return :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Graeme Friends - 07/06/2018
« Nice Studio Apartment »

We found the check in and out processes pretty straight forward. The studio had the facilities as described on the website. Whilst it was clean and comfortable we felt that there were a couple of things that could be better. We stayed for 7 nights and for this length of stay there's no change of linen or towels. Whilst we could understand this for the bed linen since the room could be kept cool with the air conditioning a week of using the same towels was a bit much. The weather was particularly hot and this meant a shower was needed each morning. If you change your towels there's a charge and you'd also be charged for using the laundry. Also, apart from a small hand brush and dish cleaning cloth there was nothing to use should a spillage occur on the floor around the kitchen. A full length brush or mop would certainly improve this.

Our hotel has responded to the review
Our hotel has responded to the review

We thank you for your feedback and tips to improve our facility. See you soon :) Sincerely, Laurence Braem General Manager

AccorHotels certified review
Pinx R. Families - 07/06/2018
« Bad Experience! »

When we arrived in the hotel at past 4, we were told by the reception that our room wasn’t ready since I mentioned that we will arrive before 8pm according to the front desk officer. First of all I didn’t mention that we will arrive before 8pm, if I remember it correctly in the online check-in there were timings wherein you’ll choose the time of arrival and I remember ticking before 6pm. Nevertheless it’s not acceptable to arrive in the hotel at past 4pm while their check-in time is at 3pm. The front desk officer told us that it will be ready in an hour and that we will be upgraded from a 1BR apartment instead. So we decided to go around first and went back at around 8pm already. We were given the room key and to our surprise, the 1 BR apartment wasn’t cleaned...towels on the floor of the bathroom, socks on the bed etc... So again we went down to inform the reception since it’s totally unacceptable! He was very apologetic and immediately called his manager. So he told us that we’ll have our original room booked which is a Studio and they will refund 1 night of what we have paid. When we entered the room, the bed wasn’t ready and the reception explained that we’ll be the one to put it down. I requested for pillows and blankets since there were none in the cabinets. We were given but when I opened it there was a brown stain. The corners of the bed head rest as well were so dusty and there were crumbs when we put down the bed. The bath tub drainage was clogging with water when taking a shower as water is going down very slow. I’m sorry to say, but this is the most dissapointing experience I’ve had in all of my travels. Brussels is also our last stop so it wasn’t really a good experience for our family. You have to work on the cleanliness and make sure that the rooms will be ready at the time of check-in. It would have been good if not for these. Breakfast is good enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Brussels Grand Place. I am sorry that your experience did not meet your expectations. The reception team explained me the situation. Again please accept our apologize for the inconvenience. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Patrizio Business - 06/06/2018
« nice stay »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrizio, It is always a pleasure to read and share with the team this king of comment. See you soon :) Laurence Braem General Manager

AccorHotels certified review
A. Business - 03/06/2018
« very good »

good place, but noisy, repairment around, no car transport possible close to the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. The works around the hotel will be finish soon :) Sincerely, Laurence Braem General Manager

AccorHotels certified review
Monica Business - 03/06/2018

Very good - was very happy with the hotel and the services provided. Including the reservation process!

Our hotel has responded to the review
Our hotel has responded to the review

Monica, Thank you very much for your comment, We hope to see you soon, Best Regards, Laurence Braem General Manager

AccorHotels certified review
Ken Friends - 01/06/2018
« Good room, cooking facilities useful »

Overall, very satisfied with your accommodation. Our room was well appointed and in good condition. Did not mind that there was no room servicing during our weeks stay but a change of sheets midway through the week would have been appreciated. Also I had to ask for new towels mid way through the week. I got them for free but was told there should have been a charge. Last point: it was not clear that one side of the hotel has windows looking onto the inside of a shopping mall, this made our rooms rather dull. One of our party is partially blind and this was highlighted at the time of booking. If we had known about this situation we would have requested a room with access to direct daylight.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment, Next time We will give you a room facing the street :) Best Regards, Laurence Braem General Manager

AccorHotels certified review
Charlotte D. Friends - 29/05/2018
« Very pleasant, although frustrating at times. »

The staff at all levels was most cooperative and pleasant, thus making all my three last stays very pleasant. Whenever some practical problems arose, they were always taken care of and I always felt that my complaints were taken very seriously.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for your loyalty. It is always a pleasure to have you at Adagio Brussels Grand Place. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Maisa Business - 28/05/2018
« satisfied »

good and I will stay in again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for your loyalty. We will be looking forward to be welcoming you next time. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Gaurav Business - 24/05/2018
« Good »

Good Service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Anonymous Business - 21/05/2018
« reasonably satisfied - some things can certainly improve. »

- the studio room could have been cleaner. - the refuse bins in the studio should be at emptied at least every other day, especially when the weather is warm. In 5 night stay they did not get emptied once. If there is somewhere on the individual floors where they can get emptied directly by the guest this was not made clear?! - the kettle in the room was faulty (did not switch off automatically, nor did the lid stay closed - dangerous when there is boiling water). - the gym room did not have excerise mats - no TV/music - the equipment could have been cleaned down (felt dirty/sticking when touching the handle bars)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for sharing your feedback with us. We are sorry that your stay was not as good as you would have liked. regarding the cleaning and the trashes, the cleaning is included only starting at 8 consecutives nights. It is always available for extra at the recepeption. There is a trash-room on each floor of the hotel, we are sorry this information was not clear to you. Regarding the cleanliness of the fitness room, your comment have been transfered to the service in charge, we do apologize you did not feel confortable using it. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Ok F. L. S. Business - 20/05/2018
« Room not serviced »

Maybe this makes sense for longer s. but for 2 nights it's just plain unpleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister R., We thank you for your feedback and have taken note of your comment. Please do note that Adagio is an Aparthotel, therefore, the cleaning is not included in the room rate unless you stay for over 7 consecutives nights. You can always add the cleaning service if you feel like need it by asking at the reception. Best regards, Laurence Braem General Manager

AccorHotels certified review
Anonymous Families - 16/05/2018

My stay has been satisfactory. The receptionists have been very friendly. The apartment has covered my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Braem General Manager

AccorHotels certified review
Praveen A. Families - 15/05/2018
« Disappointment »

We are staying in Brussels for 2 weeks. We have taken TWO apartment which can accommodate up to 8 people. We are only 3 adults & 2 kids aged 6 & 1. We wanted a comfortable stay, hence we took 2 apartments (not studio). We were promised both apartments side by side. Basic amentites in the room. Clean & Hygenic room. But it turned out to be totally opposite. We are given rooms in a gap. Rooms were untidy. Wardrobes shutters fell down while closing. Corners had dirty things. Basic amenities were not provided. Nor anyone explained us how to use the facilities & what all facilities are available. It is a very disappointment stay.. We are just two days of our stay in this hotel, have another 10-12 days still left. I request someone from the management to look into this & sort this out.. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Daer guest, Tahnk you for your coment. Sincerely, Laurence Braem General Manager

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