Hotel - Novotel Suites Reims Centre
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Reims Centre Hotel

4.0/5 1,461 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Bicycles rental
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Opening hours : Week 06:00-11:00
    • Opening hours : Week-end 06:00-11:00
  • Snack & beverage machine

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 80 suites
  • 62 non-smoking suites
  • 3 suites for people with reduced mobility
  • 26 family suites
  • 2 connecting suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 2,274 reviews

Our guest reviews for Novotel Suites Reims Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,461 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Paul Families - 12/09/2018 AccorHotels certified review
« A good hotel offering a good service and relatively near the centre of Reims »

We stay here regularly and always find it a welcoming place to stay on our way back to the UK

Sven Couples - 12/09/2018 AccorHotels certified review
« Great room and location »

The stay was fine but the automated check out left me paying for the parking twice, I paid cash on arrival and was then billed for parking on the automated departure bill. I have still not heard from the hotel after 4 emails!!

Anonymous Families - 03/09/2018 AccorHotels certified review
« Lovely hotel with well equipped room »

One night stopover on drive from Switzerland to England. Nice welcome. Car park is small and we got the last space so it worked ok for us. Room was great. I couldn't make the bath work (water only seemed to go to shower) but otherwise fine. Bed was very comfortable.

Dr F. D. Families - 02/09/2018 AccorHotels certified review
« Nice room »

The room are comfortable , the rest of the hotel a bit basic

Mrs V. Families - 31/08/2018 AccorHotels certified review
« Good room. Shame not a little more customer service. »

We were pleased with our room. Big for three. Separate toilet. Microwave (very handy) and coffee machine. The disappointment was when I went to the front desk to ask advice/ help on a couple of things. We had to change our train home last minute and leave a day early. We were basically told ‘tough’, it was a prepaid room so we had lost the money. Hard to stomach when it’s £90 a night from such a big hotel chain, even a percentage back would help the situation as it was out of our hands why we had to return early. Also I asked for advise about our trip the next day to EuroDisney and I just felt like the person on the desk didn’t care at all. I asked about booking tickets and how it was best to do it. In previous hotels, they would have gone out of their way to help. Not here. Not interested in the customer, in my opinion.

Edward C. Families - 29/08/2018 AccorHotels certified review
« A great hotel »

Possibly the best hotel we have stayed in as a family. Highly recommend.

Steve H. Couples - 27/08/2018 AccorHotels certified review
« A brief but excellent stay at Reims and the Novotel Suites »

We only stopped the one night but the hotel was everything we expected and the city was more than we expected - a brief but excellent stay.

Roy Couples - 24/08/2018 AccorHotels certified review
« very good accommodation, good size room and facilities, good location. »

Very pleasant comfortable nights stay with easy access to the city centre.

Janey Families - 23/08/2018 AccorHotels certified review
« Adequate, but no hotel parking available on arrival. »

Staff were pleasant but not always totally helpful. With limited secure hotel parking on a first come first served basis, we had to find on the street parking. Rooms were clean and comfortable. A 10 minute walk through the main railways station in to the city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Huriez Assistant Manager

Will W. Families - 23/08/2018 AccorHotels certified review
« Good stay at Novotel »

We use Novotel every time we are travelling around Europe. The Reims Suites was great. Very friendly, helpful lady on reception when we arrived. Room was large and clean with good facilities. Breakfast was excellent - good ingredients. Only complaint was the man on reception when we checked out was pretty rude. Especially when I lost my ticket for the car park. He chucked the replacement across the counter to me and didn't even respond when I apologised.

Anonymous Families - 23/08/2018 AccorHotels certified review
« Very good »

Hotel accommodation was very good. Handy to have Good coffee machine.

Anonymous Families - 23/08/2018 AccorHotels certified review
« Expected a much better room for the money paid »

Expected a much better room for the money paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir P., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Huriez Assistant Manager

V B. Families - 22/08/2018 AccorHotels certified review
« Well kept, clean aprt/hotel in convenient central location. »

Clean, modern aparthotel in central location. Only improvement would be to have a folder with information about facilities and the local area, as we felt a little lost on arrival.

Deb Couples - 21/08/2018 AccorHotels certified review
« Good location »

Because we had a car the location was great for us. Parking is secure and is adjacent to the hotel making it easy to use. The walk to town center was about 10 minutes through the train station. Rooms are modern & updated. Fitness center is small with very limited equipment. A nice stay. Recommend.

Eric T. Couples - 20/08/2018 AccorHotels certified review
« First class stay! »

We travel in France a lot and stay at Novotel Suites whenever it is available. The room design is brilliant and the staff were friendly and efficient. In the room it was quiet and calm.

Mick Couples - 19/08/2018 AccorHotels certified review
« Nice room, dis-interested staff, good breakfast, slow internet. »

Reception staff were not interested. No acknowledgement of Platinum Status was made. When asked about an upgrade or amenity was told none were available. Staff had no knowledge of visiting champagne houses or other things to do in the region. Air conditioning didn't cool the room adequately. Nice room but cheap pillows. The welcome email was copied to ar… I have no idea who this is and this appears to be a data breach. Breakfast was very good, but staff had no idea who was eating. Our honesty highlighted the charges to reception, otherwise they would have had no idea. This was a disappointing stay.

J. Families - 18/08/2018 AccorHotels certified review
« Brief one night stopover »

Hotel itself for a brief one night stopover was perfectly fine, though secure parking was disappointing as car park was full (only 10 spaces I think) & the alternative car park was not available to us as we had a roofbox (couldn't enter that due to height restrictions.) Didn't appreciate the additional 10euros to be able to park, we've never had an extra charge at a Novotel before, parking has always been included. Good location for being able to walk to restaurants for dinner.

Anonymous Families - 18/08/2018 AccorHotels certified review
« We didn't stay - the booking was cancelled. »

Unfortunately we had to cancel our booking for family reasons. I am only completing this survey because we have received two emails from you, and I regard this as rather insensitive. I would encourage you to reflect on your practices.

Justin S. Families - 17/08/2018 AccorHotels certified review
« What a great place »

Big clean rooms, plenty of facilities, nice outdoor area and very polite and respectful staff. Great breakfast and extremely well situated and convenient. We enjoyed our stay and will be there when we are next in Reims

Nanette Families - 16/08/2018 AccorHotels certified review
« Clean comfortable bed. »

Good room stop for a night.

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