Hotel - Novotel Suites Reims Centre
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Reims Centre Hotel

4.0/5 1,428 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Bicycles rental
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Opening hours : Week 06:00-11:00
    • Opening hours : Week-end 06:00-11:00
  • Snack & beverage machine

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 80 suites
  • 62 non-smoking suites
  • 3 suites for people with reduced mobility
  • 26 family suites
  • 2 connecting suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
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4.5/5 AccorHotels Rating 2,139 reviews

Our guest reviews for Novotel Suites Reims Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,428 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mp Couples - 09/07/2018 AccorHotels certified review
« Comfortable »

Comfortable and happy to have good location

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Senora P., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Suites Reims Centre. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Valérie CHAILLOT Directora

Norma I. Couples - 08/07/2018 AccorHotels certified review
« Excellent hotel »

A very genuinely warm welcome at reception set the tone for a great stay at this hotel. The room was excellent with a great design. The mattress on the bed was unbelievably comfortable. Our small dog was made welcome and was really settled at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame I., We very much appreciate your comments regarding your stay at the Novotel Suites Reims Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie CHAILLOT General Manager

Anonymous Business - 06/07/2018 AccorHotels certified review

Nice room, a lot of space. No noise from nearby Railway. Breakfast in the garden (thanks to the nice weather) was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister Bart, We very much appreciate your comments regarding your stay at the Novotel Suites Reims Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Chaillot General Manager

Maestro Couples - 04/07/2018 AccorHotels certified review
« Ideal location »

We arrived before the official check in time so we’re not surprised that a room was not available, we were able to access the secure car park though. It is such a shame that Suite Novotel does not offer the ‘guest’ of a loyalty card holder a welcome drink. It seems a bit mean and I always feel a bit uncomfortable having a free one and having to buy my wife a drink. As it happened the bar staff - who double up as reception staff - didn’t have much of an idea about what drinks were available. They had never even heard of the staple French apero, ‘Suze’. Rooms are what you expect in a Suite Novotel - very good. Breakfast is a bit expensive for what you get. If you have time I would recommend walking into Reims to take advantage of the cafe culture. As it happened, on this occasion, we didn’t. The hotel is in a good location, not far from the many delights - culinary and historically - Reims has to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MisterL T., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that some of your experience did not meet your expectations. General policies in worldwide groups may sometimes be too tight. Let me express our apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please remain assured that we will informed our team in order to avoid and prevent future disappointement such as yours regarding the drinks.. We appreciate your sharing your concerns, and it is our hope that we will be able to host you again in the near future. Sincerely, Valérie Chaillot General Manager

Henk Couples - 03/07/2018 AccorHotels certified review

Alles is perfect verlopen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister J., We very much appreciate your comments regarding your stay at the Novotel Suites Reims Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie CHAILLOT General Manager

Mauro S. Couples - 01/07/2018 AccorHotels certified review
« Perfect »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Exmo Senhor S., Agradecemos os seus comentários no seguimento da sua estada no Novotel Suites Reims Centre. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Valèrie CHAILLOT Directora

Phil M. Friends - 28/06/2018 AccorHotels certified review
« Clean and comfortable »

Good overall Some face cloths would help

Gunilla R. Solo - 20/06/2018 AccorHotels certified review
« Comfortable, nice, professional service »

Nice and comfortable

A. Friends - 18/06/2018 AccorHotels certified review
« Champagne tasting »

From a friendly service at check-in to the service at the bar to the same service at check-out, we thoroughly enjoyed our stay. The rooms are spacious, uncluttered and yet well thought out and functional. No fuss but all very practical. The rooms were spotlessly clean.

S M. Business - 16/06/2018 AccorHotels certified review
« SEJOUR PRO DE QUALITE »

HOTEL CALME SALLE DE SPORT ACCESSIBLE ESPACES AGREABLES PROCHE GARE (5 MN A PIED)

Sue J. Families - 16/06/2018 AccorHotels certified review
« Excellent service! »

We arrived and were made to feel welcome immediately. Staff were friendly and very helpful. Beds were comfortable. Staff assisted us to order a taxi to take us to Pommery Champagne house.

Elizabeth T. Couples - 14/06/2018 AccorHotels certified review
« A comfortable hotel ideally located . »

The secure car park next to the hotel was important to us . The Staff were very helpful and polite. Our room was very clean and comfortable. A nice bar/ breakfast lounge downstairs . Breakfast was very good .

D Friends - 11/06/2018 AccorHotels certified review
« Pleasant stay, comfortable rooms »

Not to be expecting a luxurious experience; Novotel Suites does the trip for families and friends who are keen to visit the Champagne region. Lobby is renovated, rooms are large and well kept, decent bath and shower.

John Couples - 09/06/2018 AccorHotels certified review
« just the job »

good

Kim Families - 04/06/2018 AccorHotels certified review
« Well thought out rooms! »

The nicely thought out room worked great for our family of four. Our first experience with Novotel. We will be sure to look for them while planning future trips. We couldn’t figure out if our refrigerator was working...decided not to complain. There was a bottle of cold water in the fridge upon arrival but our items we put in did not even begin to cool until the next morning when we were ready to leave. Everything was very clean except for the carpet that looked like it needed to be replaced and there was quite a bit of dust accumulation in every floor corner of the room. Breakfast was good but not at €16 per person. The only reason we decided to include the buffet was because our children could eat for free so then it seemed worth it. The bar was well...could use a little separation from the front desk and the prices seemed high. We decided to go across the street to one of the only restaurants nearby and were pleasantly surprised. Maybe a divider with a door for the service desk since they work both sides? The staff were friendly but we noticed that at times it seemed like they were standing around a bit and could be working on other things. Also, more activities for kids would be helpful as well since this hotel is supposed to cater to families. We did not mind the location near the train station. We had a good stay.

Nl Couples - 28/05/2018 AccorHotels certified review
« We were very pleased to stay in Novotel »

Service, breakfast, quality of the room - all very high quality. Location a bit distant but worth walking

Olivier Business - 27/05/2018 AccorHotels certified review
« very good hotel »

The hotel is very pleasant, very clean. When compared to many hotels, the hygiene standard is higher. The breakfast area, the small gym room and the rooms are very well kept. The shuttle to go downtown is extremely convenient. Will surely return when in the area.

Anonymous Families - 27/05/2018 AccorHotels certified review
« Great location. »

Friendly staff. Only problem was wanted to stay en extra night but hotel was full

Jcasa Families - 24/05/2018 AccorHotels certified review
« Centrally located, but expensive. »

The room was adequate, the breakfast was expensive but €16 per person.

John H. Couples - 24/05/2018 AccorHotels certified review
« no warning given that hotel had no restaurant »

the room was very functional and very spacious. The internet worked well - no silly passwords or codes etc. The only complaint is that we needed to leave the car in the hotel car park for an extra 2 hours (we were in Paris getting emergency passports from the British Embassy) and the reception said that this "was a problem". Given the stressful circumstances, I would have thought he'd say - "that's fine, if you be out by 1400, it'll be fine".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir H., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are so sorry for the problem with our parking. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Huriez Assistant Manager

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