Hotel - Novotel Suites Reims Centre
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Reims Centre Hotel

4.0/5 1,506 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Bicycles rental
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Opening hours : Week 06:00-11:00
    • Opening hours : Week-end 06:00-11:00
  • Snack & beverage machine

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 80 suites
  • 62 non-smoking suites
  • 3 suites for people with reduced mobility
  • 26 family suites
  • 2 connecting suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.5/5 AccorHotels Rating 2,414 reviews

Our guest reviews for Novotel Suites Reims Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,506 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dave P. Families - 08/01/2019 AccorHotels certified review
« Excellent service »

Excellent service very friendly staff

James A. Families - 07/01/2019 AccorHotels certified review
« A great stopover as always. »

We have stayed at this hotel a number of times. The staff are always extremely welcoming, polite and helpful.

Murat B. Families - 07/01/2019 AccorHotels certified review
« Comfy as home »

staffs were friendly and helpful - brilliant experience again as usual. Thank you

Anonymous Families - 04/01/2019 AccorHotels certified review
« Lovely hotel and staff »

Room great Great location Staff lovely Only 1 complimentary beer for silver Accor membership

Anonymous Families - 02/01/2019 AccorHotels certified review

Practical. Clean rooms and efficient. Need better pillows and preferably mattresses. Not good enough now.

Alex Families - 02/01/2019 AccorHotels certified review
« nice room and breakfast »

nice room and breakfast

Dc Families - 31/12/2018 AccorHotels certified review
« Room was large, but in need of updating and one of the beds was not clean. »

The room was large and generally clean, but in shabby condition (stained carpet, chips on counter, etc). Also one of the beds was not clean (hairs on the sheets). This was surprising for a 4 start hotel. Otherwise, the breakfast was good and staff was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Huriez Assistant Manager

Kate A. G. M. Families - 30/12/2018 AccorHotels certified review
« Nothing special for a gold m.... »

During the last year and a half I have used the accor hotel chain a lot, and have built up to gold m. status. I have generally been very impressed by the treatment at the hotels, and those little extras you provide for gold members. We chose to stay in an accor hotel this time, when other nearby independent hotels we have used before were available, because we have always felt welcomed and looked after well in the past by your hotel chain. Unfortunately on this stay, we were not allowed a space in the car park, being told it was full. It seemed very empty from where we were pulled up on the road after 9pm at night with our car loaded up with things for the Christmas holiday... Then we were not given any welcome drink voucher/s, and then there was almost nothing welcoming in our room, only a couple of herbal tea bags and a few coffee sachets. I had also made a note with my booking requesting (if possible) gluten free options for breakfast and had been told by reception that there was usually something out for this, but we could not find it in the morning. Having said this, the room was clean and the beds were comfortable, and overall the quality of the breakfast was fine, and when I told reception in the morning we hadn't been given any welcome drink vouchers we were given a bottle of water for our journey. It just fell a long way short of the treatment I have received recently at hotels in your chain, and I didn't feel that my loyalty was being rewarded on this occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATE H., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Huriez Assistant Manager

Anonymous Families - 25/12/2018 AccorHotels certified review

Great service by Thireau in the front desk!!!

Gb Families - 23/12/2018 AccorHotels certified review
« Good stopover »

Good family room and excellent breakfast

Solo travel - 04/12/2018 TripAdvisor review
« Fine and convenient »

Clean, quick check in, very large room with good facilities and conveniently placed 10mn walk from the city centre. As it's a business area, comes the week end there are plenty of off street parking available. There's also an underground private car park just next door if you wish.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam , Dear Sir We appreciate your comments about the our hotel. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely,

Lucie K. Business - 03/12/2018 AccorHotels certified review
« Great »

Great night, nice suite Hotel close from city center

Anonymous Friends - 28/11/2018 AccorHotels certified review
« Lovely »

Friendly and helpful staff, comfortable surroundings, convenient location.

Anonymous Families - 05/11/2018 AccorHotels certified review
« Great »

Great room with suite and nicely equipped - good room service - too bad there is no restaurant and nicer bar. Location could also be a bit better as on wrong side of the station

John W. Couples - 02/11/2018 AccorHotels certified review
« Odd »

Nice hotel, well decorated, great rooms. No restaurant or room service

Couples - 01/11/2018 TripAdvisor review
« Large hotel room with excellent design »

The hotel is located away from the cathedral of Reims and the main street nearby was fairly rundown but as we only stayed one night this wasn't an issue for us.On the other hand, the car parking was secure and the rooms were some of the best we have seen. There was a separate WC, living area with microwave, fridge and kettle and a big bathroom with a separate shower and a large bath. There was a very clever design element that used sliding screens to separate the living area from the bedroom. The lighting was also good. Overall, the functionality of the space was excellent. I usually stay in hotel rooms more than 3 months per year and this room design is one of the best I've seen. The breakfast was also excellent for the Novotel level. Good eggs, bacon, hams etc, cheeses, breads. Good coffee with fresh milk and finally fresh orange juice (and I mean "fresh") that you see squeezed before your eyes.

beat0407 Couples - 28/10/2018 TripAdvisor review
« very nice hotel »

very nice hotel, big bedroom with confortable bed, quite, we slept very well after our voyage from England, excellant breakfast buffet, the staff at the receiption and bar could be a little bit more friendly and attentively

Couples - 24/10/2018 TripAdvisor review
« disappointing »

4 star hotel not noticeable! The room is large but very uncomfortable The part of the bathroom is separated from the toilet, the shower has one small rack for one towel and the second towel can only be placed on the bathroom, there is no place to assume that shampoo does not really have a door that separates the bathroom and the bedroom.Minimum breakfast suitable for a low standard hotel

Jack H. Business - 21/10/2018 AccorHotels certified review
« Helpful friendly staff and clean room »

a good welcome from friendly and knowledgeable staff member. everything went very smoothly.

David S. Families - 18/10/2018 AccorHotels certified review
« Very disappointed »

Room to hot dispute having temperature controller in room made no difference. No wifi in hotel for our stay. Final morning no hot water for showers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER S., Thank you for taking the time to tell us about your experience at the Novotel Suites Reims Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien Huriez Assistant Manager

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