Hotel - Novotel Phuket Kamala Beach
Novotel Hotel Novotel Hotel

Novotel Phuket Kamala Beach Hotel

4.5/5 1,840 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing
    • Snorkelling/Scuba diving center
    • Water skiing
  • Other sports activities
    • Bicycles rental
    • Boules/petanque
    • Croquet
    • Horse riding

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 166 rooms
  • 100% non-smoking hotel
  • 24 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,614 reviews

Our guest reviews for Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,840 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
S. Z. S. Families - 19/09/2018 AccorHotels certified review
« A Great Hotel With Beautiful beach »

We have a short trip to Phuket recently. We enjoyed our time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Zock S., Thank you for a great review we really appreciate you taking the time to write in to share your experience with us. There is nothing more encouraging than knowing you had a great time with us and found yourselves comfortable in the resort! We are looking forward to welcoming you back again soon With best regards, Clara Horlon Digital Marketing Manager

Anonymous Solo - 18/09/2018 AccorHotels certified review

Very helpful staff with wonderful hospitality. Beautiful beach location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. We are very glad you feel the strong commitment of our team, and that they all contributed to a memorable stay. Indeed the quality of service we offer to our guests is essential and we endeavor to make each stay unforgettable. We hope to have the pleasure of seeing you again soon for your next stay in Phuket. Best regards Clara Horlon Digital Marketing Manager

John T. Couples - 18/09/2018 AccorHotels certified review
« Wonderful time »

The staff and management are fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear John T., We would like to warmly thank you for your 5 star review, and such a beautiful comment following your recent stay with us. The team is thrilled to know that you greatly enjoyed your stay but above all, the staffs service with their true Thai hospitality made your stay an excellent one, it was our pleasure to make sure your time with us was enjoyed and thank you for mentioning this to us! We hope to have the pleasure of seeing you again soon for your next stay in Phuket. Best regards Clara Horlon Digital Marketing Manager

J Families - 17/09/2018 AccorHotels certified review
« Perfect stay »

Beautiful small and friendly hotel. Perfect for families.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J, We would like to warmly thank you for your 5 star review, and such a beautiful comment following your recent stay with us. A “Perfect stay" is certainly a label we like to hear ! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We sincerely hope to welcome you back soon should you visit Phuket again. Best regards Clara Horlon Digital Marketing Manager

M. O. Families - 15/09/2018 AccorHotels certified review
« Fantastic »

It was great trip and good accommodation, food, service and view is so wonderful. Highly recommended.. Me n family love its.. Once again thank you to all staff for a great service and good job

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. O., We are very grateful for the glowing report you took the time to write regarding your recent stay with us. We always endeavor to do our best to make sure our guests have the best experience while staying with us and it is a great reward to read that you had a “fantastic” stay ! We can only hope we will have the pleasure to welcome you again very soon. Yours sincerely, Clara Horlon Digital Marketing Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« Great staff, nice location »

Had difficulty on check-in about the card I booked with was not accepted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to share your precious feedback with us. From start to finish it looks like you really enjoyed your stay with us, and it’s a real pleasure to share this with the staff, they are an amazing team. We are very glad that you had such a great time at our hotel and we are looking forward to welcoming you back very soon. Best regards Clara Horlon Digital Marketing Manager

M Couples - 14/09/2018 AccorHotels certified review
« Great location but could be more relaxing »

The good: - Sea view from your balcony is very nice - Pool and sunbeds overlooking the sea and you can go down directly to the beach - Breakfast quality is higher than similar hotels in Phuket - Nice rooftop bar overlooking the sea - It's a very secluded place. The only way to get to some shops and restaurants is to walk 10-20 minutes by the beach. The bad: - Rooms are a bit outdated. You can see signs of wear and tear. - Construction next to hotel. Noisy. Book villa or ocean view room to avoid the noise. - Noisy parties by the pool during the day with crazy drunk people shouting like peacocks. If you're looking for a quiet relaxing day, it's probably not a place for you. - Smoking is allowed by the pool and in the pool - Pool is full of noisy drunk Americans - Things could be better organised. We sat down on sunbeds near the pool to be later (after around 20 minutes) asked to move because the area is reserved for the party guests only. However, no sign was put out there to say that this area is for the party guests only. We were eventually allowed to stay but it left a bit of sour taste - The staff tried to charge us at the check out for two bill items which we have not ordered only because some cheater wrote down our room number when ordering food and drinks. Hotel staff did not bother to go through the receipts and check that signature on them match the ones on the registration card. If we didn't check all the bills one by one we would have paid for someone else's expenses. Overall beachfront location is the key selling point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M, Thank you for choosing to stay with us and for sharing your detailed feedback. We are very surprised to hear your comment concerning the pool disturbance as it is the first time we read that, we are indeed a family friendly property located in a secluded and quiet location and we do not organize ‘pool party’ for such reason. In regards to your comments towards the guests that smoke, we are truly sorry for any inconvenience that this caused you, as you know, it can be challenging to control this in an open air environment. We do enforce a nonsmoking policy for all of our rooms, nevertheless we would like to thank you for raising your concerns. On a lighter note, we are pleased to hear that you had an enjoyable stay with us overall. We would also like to thank you for your helpful suggestions which we are putting into consideration for our hotel's improvement. Once again, thank you for letting us host you and we are looking forward to having you again soon! Yours sincerely, Clara Horlon Digital Marketing Manager

Sakarn B. Couples - 13/09/2018 AccorHotels certified review
« Best experience. »

it was 1 of my best experiences. we stayed in room 601 and it was a very nice room with beach view. the receptionist named "Grace" was very nice with a warm welcoming as well as "Nim" restaurant attendant was great with her services and the bell boy. Overall such a great experience with the hotel. Sakarn B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sakarn B., Thank you so much for your lovely review. We are delighted to hear you had the “best experience” in our hotel and that our attentive staff has provided you with an excellent service. Your special recognition of Khun Nim and Khun Grace is most kind and we will make sure they are informed and rewarded for their exceptional service! We can only hope we will have the pleasure to welcome you again very soon. Yours sincerely, Clara Horlon Digital Marketing Manager

Muhammad N. Couples - 12/09/2018 AccorHotels certified review
« Splendid »

Peace, calm, and perfect gateaway

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad N., Thank you very much for taking the time to share your most recent experience with us. We believe a holiday should be relaxing and hassle free and it’s nice to know that you really appreciated our quiet location at the end of Kamala Beach, so thank you for sharing this with us. You will be pleased to know I have shared your feedback with the Soul Kitchen team in regards to your Halal food; thank you for mentioning this to us. We can only hope we will have the pleasure to welcome you again very soon. Best regards Clara Horlon Digital Marketing Manager

Jelvin Couples - 12/09/2018 AccorHotels certified review
« Wonderful »

Thank you for the upgrade to suite. Really enjoyed ourselves and the view was a great. Love the service there. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jelvin, Thank you for taking the time to tell us about your recent experience at the Novotel Phuket Kamala Beach. So glad you had a “wonderful” stay, that's our aim, a place where you can feel comfortable and be well looked after. The Ocean Suite where you stayed are great and the views are to die for. Again, thank you very much for taking the time to write in, we are looking forward to welcoming you back soon Best regards Clara Horlon Digital Marketing Manager

Korawan N. Couples - 12/09/2018 AccorHotels certified review
« Nice Trip at Phuket »

We were satisfied at Novotel Phuket Kamala Beach Hotel that It was very nice room with good sea view, We got upgrade a room to a room with sea view, good atmosphere, Frindly staff. Thank you for your service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Korawan N., Thank you for taking the time to give us feedback from your recent stay with us. We strive for reviews such as yours and the team is thrilled to know their professional & friendly service had such an impact on your stay. Regarding your comment on the beach cleanliness, please note that during this time of year it can be quite challenging to keep on top of, however, you will be pleased to know we have a daily beach cleaning schedule 3 times a day. We sincerely hope we can welcome you back again in the not too distant future. Best regards Clara Horlon Digital Marketing Manager

Kate Solo - 11/09/2018 AccorHotels certified review
« Stay with good service staff The breakfast was delicious. »

I went to the hotel by the express bus from the airport. it's very convenient. From the hotel had a good Free shuttle bus service to Patong Beach. The breakfast was delicious. Beautiful view and clean, uncrowded beaches and sea. The hotel has a shop, a little more expensive than 7-11 but I can pay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. We are delighted to read that the free shuttle service to Patong was put to good use and that you appreciated our “delicious breakfast”! We can only hope we will have the pleasure to welcome you back very soon. Kind regards, Clara Horlon Digital Marketing Manager

Paul Business - 10/09/2018 AccorHotels certified review
« Good location, pity of the massive construction site next door »

Overall a very good experience, good facilities and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We would like to thank you for taking your time reviewing our resort. We couldn’t be more proud to know that you had “a very good experience” in our hotel and that you especially loved the service and our facilities. For any future readers our neighbours are nearing the end of their construction project and this is due to be finished in October 2018. It would be an immense pleasure to welcome you again at the hotel Best regards Clara Horlon Digital Marketing Manager

Construction N. Business - 09/09/2018 AccorHotels certified review
« Construction N. »

I booked a group of over 100 in this hotel. There is massive construction that was promised to me would be done by April. It wasn't. The hotel gave me 5 days notice that it wasn't. My guests were angry after traveling halfway around the world to arrive to construction, including noise and poor views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. We are very saddened to hear about your experience however I understand that our Sales team has emailed you regarding you feedback during your groups stay. Thank you once again and I hope that we can redeem ourselves sometime in the future. Best regards Clara Horlon Digital Marketing Manager

Michael A. A. C. Couples - 06/09/2018 AccorHotels certified review
« PERFECT LOCATION »

Everything was absolutely perfect and the staff were fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael and Annette C., Wow words fail me here; this is an amazing review, thank you so much for such a glowing report. On behalf of the team here a huge thank you, I will be sharing this with all areas, they will be thrilled to see such amazing feedback. We are very glad that you had such a wonderful time at our hotel and we are looking very much forward to welcoming you back very soon. Best regards Clara Horlon Digital Marketing Manager

Michael Couples - 04/09/2018 AccorHotels certified review
« Wonderful experience »

Good environment, friendly staff, nice food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, We would like to warmly thank you for your 5 star review regarding your recent stay at Novotel Phuket Kamala Beach. We truly appreciate you taking the time to write us your heartening review. We couldn’t be more proud to know that you had a “wonderful experience” in every way and that you especially loved the service, the food and the facilities. It would be an immense pleasure to welcome you again at the hotel Best regards Clara Horlon Digital Marketing Manager

S. S. Families - 03/09/2018 AccorHotels certified review
« Didn’t want to leave there! »

Stayed there for 5 nights and on the last day it feels like is my home and so comfortable. Really didn’t wanna leave and was a bit sad. The location is good, service is good, room also is good. There are some restaurants and bars near by and they are nice as well. I would love to come back to your hotel when I have another chance to stay in Phuket! Thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. s., We would like to thank you for taking your time reviewing our resort. So glad you “feel at home”, that's our aim, a place where you can feel comfortable and be well looked after. We couldn’t be more proud to know that you loved our hotel in every way and that you especially loved the service and our facilities. It would be an immense pleasure to welcome you again at the hotel Best regards Clara Horlon Digital Marketing Manager

Rosalind K. H. Couples - 03/09/2018 AccorHotels certified review
« Kamala Gem »

Dinner experience could be better. Also the shuttle bus could be more in 1 day. Food was extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosalind Krishna H., Thank you for taking the time to write in following your recent stay at Novotel Phuket Kamala Beach. A “Kamala Gem" is certainly a label we like to hear ! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your personal suggestions on the shuttle bus and dining experience are most valuable and be assured that this will be shared with our department heads as we will continue our work to further improve our guests experience. We can only hope we will have the pleasure to welcome you again very soon. Yours sincerely, Clara Horlon Digital Marketing Manager

Simon M. Families - 30/08/2018 AccorHotels certified review
« 5 Star Experience »

Amazing hotel with the best service and top quality food. Can’t wait to return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon M., WOW..... what a great review, we are really glad you had an “amazing” stay with us. We were delighted to see that you had an excellent stay with us and particularly value our hotel. Your encouraging and kind comments towards the staff are a great motivation and give us even more enthusiasm in maintaining our efforts to offer a high quality service to our guests. We can only hope we will have the pleasure to welcome you again very soon. Warm Regards Clara Horlon Digital Marketing Manager

Anonymous Couples - 30/08/2018 AccorHotels certified review
« Good Service »

Lovely Staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your opinion after your stay at Novotel Phuket Kamala Beach. Our staff takes great pride in contributing to our valued guests’ experience to make it one to remember, so we thank you for mentioning them. We look forward to welcoming you back again soon Best Regards Clara Horlon Digital Marketing Manager

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