Hotel - Novotel Phuket Kamala Beach
Novotel Hotel Novotel Hotel

Novotel Phuket Kamala Beach Hotel

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4.5/5 1,736 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL AIRPORT
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities
    • Bicycles rental (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Croquet
    • Horse riding (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 166 rooms
  • 100% non-smoking hotel
  • 24 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,435 reviews

Our guest reviews for Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,736 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 18/06/2018
« Fantastic time »

Kamala beach is lovely and the hotel is located right on the beach which makes access so easy and creates a great atmosphere. Excellent pool. The restaurant is great and the breakfast buffet had one of the best ranges of food. Different freshly squeezed juices every morning. There had been a storm before we arrived and the beach was a real mess but it was cleaned up very quickly and guests had the opportunity to join with staff cleaning up. Compliments to the management for the many little details that make the hotel really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack Z, WOW what an amazing review, thank you for giving us such a glowing report! A "Fantastic time" is certainly a label we like to hear ! We appreciate the detailed comments and hope other potential guest will enjoy reading your review. Thank you for highlighting the great effort from the team to clean the public beach several times per day, as hoteliers on this beach we take great care and pride in ensuring it is kept in the beautiful state it is in. It would be an immense pleasure to welcome you again at the hotel Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Mr W. Friends - 14/06/2018
« Fantastic holiday in an impressive location. Had a terrific room and staff were the best. »

We stayed there 7 nights and nothing was too much for the staff to accommodate any request or question that I had. I cannot believe the view from our room. Had breakfast and most dinners in the restaurant and could not fault a thing, again the staff involved in preparing or waiting on the table were excellent and helpful. Shuttle bus into Patong was useful and we used it about 3 times. Had the pleasure of talking to different staff throughout the stay from bar to cleaning staff and wait staff to management to room cleaners, all were happy to greet you whatever time of day. All in all a wonderful stay and I will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., WOW what an amazing review, thank you for giving us such a glowing report! A "Fantastic holiday in an impressive location" is certainly a label we like to hear! We appreciate the detailed comments and hope other potential guest will enjoy reading your review. The team is thrilled to know that all the facilities were enjoyed but above all, the staffs service with their true Thai hospitality made your stay an excellent one, it was our pleasure to make sure your time with us was enjoyed and thank you for mentioning this to us! We are really looking forward to welcoming you back again soon. Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Nithidol M. Families - 12/06/2018
« Bad reception on 8 June 13.00pm »

Actually everything is good except reception on that day I arrived in the hotel Around 13.00pm (I got first floor Ocean room)Then I went to the room and I found that the room is so different in the picture in Expedia apps that show ocean villa and I asked that it is not same in the picture then I came back to tell them about this problem and I tried to solve this by Myself that I asked for upper floors they said that they have last two room in second floor but all of that is not important problem but the issue that is they are not good enough for service to compare with another position such as bellboy(men is very good I don’t know his name but it is sure that he better than reception on that day) and in soul Kitchen is very nice and service mind for us. So i found that everyone in this hotel is good except reception on 8 June around 13 pm because next day 9 June the reception is good they come to open lift and expand about everything and always smile with us to compare with the bad reception they are never smile and never advise anything we have to ask them first about how activists the hotel have. Lastly everything in this hotel is good except reception on 8 June 13 pm is the hotel blind spot bellboy who’s show the room for us is better than and I think he can replace them(reception)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nithidol M., Thank you for your feedback. Firstly may I start by offering you my sincere apologies for the poor experience you recently had at the Hotel. We are very disappointed to hear that you did not receive our usual well praised service culture quality especially at the front desk and rest assured that we will investigate on what happened and resolve this issue internally, thank you very much for raising it to us. In light of this, it is pleasing to read your kind words towards our bellmen and F&B staff, they are doing a fantastic job in serving and making guests feeling just like they are at home. Thank you once again and we hope that we can redeem ourselves sometime in the future. Best regards, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Bhavish Couples - 11/06/2018
« Could not have been better :) »

It was an absolute pleasure to stay here. The staff were all incredibly warm, accommodating and competent, the resort itself was well maintained and managed, and the location has the perfect combination of feeling quiet and secluded yet with enough options to head out in the vicinity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bhavish, It is my pleasure to be replying to such a fantastic review, thank you for writing in and letting us know about your recent stay with us. We pride ourselves on the holiday experience we deliver our guests and we are delighted to read that “it was an absolute pleasure to stay here”! Thank you for highlighting the great staff we have at the hotel, they are a real asset and they love getting great feedback like this. Again, thank you for sharing your experience with us; it is reviews like these we strive for and keep pushing the line to achieve, thank you! Best Regards, Clara Horlon, Digital Marketing Manager

AccorHotels certified review
Anonymous Couples - 07/06/2018
« Great staff, hotel and rooms not great »

Enjoyed the staff an breakfast. Hotel is run down. The shower in our room leaked. Balcony was run down as well. Pool was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. It’s nice to read that the breakfast buffet in the morning along with the great service from the staff were the main highlights; the team will be thrilled to hear this. Your comment regarding the shower issue in the bathroom has been shared with our Maintenance Manager, who will review with the team promptly. We truly hope to welcome you back in the near future, With best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Vladimir T. Couples - 04/06/2018
« Perfect »

Very good hotel in amazing spot. Friendly helpful staff. Nice pool and clean beach. Stayed second time and will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir T., We would like to warmly thank you for your 5 star review regarding your recent stay at Novotel Phuket Kamala Beach. Perfect is a word we certainly want guests to use when describing their experience and the team will be delighted to know that you really enjoyed your stay with us ! We are honored to have gained your loyalty and hope to see you back among us very soon Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Emily Friends - 03/06/2018
« Our upgrade made our stay 10x better! »

We got upgraded to the a pool villa room and it was amazing! Just wish we would have known about the live music at On the Roof sooner because Francis was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily, We would like to warmly thank you for your 5 star review, and such a beautiful comment following your recent stay with us. It is pleasing to read that you enjoyed the upgrade to the pool villa, it’s true they are amazing and the privacy they offer whilst getting the views over the bay are second to none. We are delighted to read that you enjoyed the live music from our Rooftop bar with our singer Francis; he is becoming a very popular man! We look forward to welcoming you back again in the future Kind regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Jacek Couples - 03/06/2018
« CELIACS! This is pkace for you! »

Great location, requires a bit renovation in some placed. Helpful and nice stuff. Super young chef, bery supportive to my wife, who is celiac.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacek, Thank you for taking the time to give us feedback from your recent stay with us. It is pleasing to read that the restaurant was a highlight, with the Chef being able to prepare some options for your wife that had both variety and flavour; it was our pleasure to assist here. Thank you for letting us know about the moldy condition of the room 115, our Housekeeping team is currently addressing this issue, thank you for highlighting it to us. The humidity is indeed an ongoing challenge at the moment considering the rain and current season. We can only hope we will have the pleasure to welcome you again very soon. Warm Regards Clara Horlon Digital Marketing Manager

TripAdvisor review
Family - 03/06/2018
« Amazing location and superb hospitability »

The property has got unique types of open personalized Jacuzzi rooms with access to beach. The location and the view was amazing. The maintenance of Jacuzzi and the rooms was beyond imagination. The swimming pool location, the romantic sea view dining place, SPA and sea facing Gym.. everything was incredible. I have not seen such lavish property ever before. The staffs are very cooperative and giving to worth of every penny spent on the holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ashishbjain, We would like to warmly thank you for your 5 star review regarding your recent stay at Novotel Phuket Kamala Beach. An “amazing location and superb hospitality” is certainly a label we like to hear ! It is also encouraging to learn that guests are satisfied with our service as it is what we strive for every day. The Jacuzzi Villas where you stayed are great and the views are to die for. We are looking very much forward to welcoming you back very soon. Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Anonymous Families - 02/06/2018
« Good hotel with excelent staff »

Only the beach area quite dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. Thank you for letting us know about the beach cleanliness, unfortunately during this time of year it can be quite challenging to keep on top of, however, you will be pleased to know we have a daily beach cleaning schedule 3 times a day. In addition to this there is a monthly full beach clean with the Kamala Green Club including all the hotel and resorts in the area to keep the beach beautiful. Your comments on the service provided by our "excellent staff" are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Meg Solo - 02/06/2018
« Amazing! »

Very attentive staff Beach front hotel Excellent service and promtions

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meg, We are very grateful for the glowing report you took the time to write in regarding your recent stay with us. We are most delighted to hear about your experience, and the memories that you bring back home. This is truly what a Novotel experience is about, and we are glad to read that your stay was "amazing"! Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Buckers Friends - 31/05/2018
« Great resort »

Impressive resort, very friendly staff, good food, great rooftop bar, lovely location. Only downside is that the resort is showing its age and the building work next door creating a swampy area at the entrance to the beach

Our hotel has responded to the review
Our hotel has responded to the review

Dear Buckers, Thank you for taking the time to give us feedback following your recent stay at Novotel Phuket Kamala Beach. We are thrilled to read that you had a relaxing stay and particularly value our “impressive resort”! Our team also cherishes your appreciation towards their “very friendly” service! Your comments on the hotel maintenance will be considered with care on how we may improve, this is in our continued effort to satisfy all our guests expectations so thank you for mentioning that to us. We are looking forward to welcoming you back again soon With best regards, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Anonymous Couples - 31/05/2018
« Weekend trip »

Great and comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to give us feedback following your recent weekend trip at Novotel Phuket Kamala Beach. We are delighted to read that you had a “great and comfortable stay”, and it’s a real pleasure to share this with the staff. Again, thank you very much for taking the time to write in, we are looking forward to welcoming you back soon Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Anonymous Families - 31/05/2018
« Satisfied »

Overall fun and good experience .. few things need to be improved- family/kids room need to be updated. Housekeepers need to be more trained at cleaning the rooms .. myself being From hotel industry I know what a thorough clean room looks like.. just making bed and cleaning bathroom is not cleaning .. food was satisfying but can be improved .. limited and same menu for all restaurants, which could have been different .. staff was courteous and helpful ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to give us feedback following your recent stay at Novotel Phuket Kamala Beach. We are disappointed to read that some areas of the resort didn't meet your expectations, your comments on the cleanliness and food variety will be considered with care on how we may improve, this is in our continued effort to satisfy all our guests expectations so thank you for mentioning that to us. Your comments on the “courteous and helpful staff” are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
W. Friends - 30/05/2018
« Good hotel for who wanna enjoy quiet holiday »

Good facility, very quiet, close to beach but a little far from area with restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W., Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. Many of our guests do prefer the resorts location in the quieter area of Kamala Beach, while with a 10 minutes stroll you are in the Kamala town where you can find many restaurants. We believe a holiday should be relaxing and hassle free and it’s nice to know that you really enjoyed your “quiet holiday”, thank you for sharing this with us! It will be our pleasure to welcoming you back again soon Warm regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
James Couples - 26/05/2018
« great »

good experience, slightly annoying with construction next door

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for your feedback. Firstly may I start by offering you our sincere apologies for the disappointment that you had in relation to the construction site next door. For any future readers our neighbours are nearing the end of their construction project and this is due to be finished in August 2018. We have worked very closely with our external booking partners to inform all of them well in advance of all works happening on the adjoining land, however we apologize if this was not more prevalent during your booking process. In light of this, it is pleasing to read that you had a great experience with us, and we can only hope to have the pleasure of welcoming you back again soon Kind regards, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Esther Families - 25/05/2018
« Great stay at Novotel »

The staffs are nice and helpful. The hotel is quite clean. I am very satisfied with the beach as it is very close to the hotel that helps the shortcoming of the small swimming pool. However, due to the construction nearby, the path to the beach gets much dirty water and has very bad smell. Also, if the hotel can provide more spaces of the shuttle and time slot to Patong beach is much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther, Thank you for such a detailed review, we really appreciate the honest feedback you have given us. It is a pleasure to read that the great service from the team and the location on the beach were a highlight; it’s something we pride ourselves on. The water you mention is thankfully not raw sewage, we have regular testing of the water and what you see is muddy water coming from the hills behind us and also with the site next us, as hoteliers on this beach we take great care and pride in ensuring it is kept in the beautiful state it is in. We can only hope we will have the pleasure to welcome you back very soon. Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Peter C. Couples - 24/05/2018
« Relaxing super service excellent »

We were very well looked after. Everything was done before we asked. The service / people were amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter C., Thank you so much for your lovely review. So glad you spent an amazing stay, that's our aim, a place where you can feel comfortable and be well looked after. It is always nice to read that you appreciated the “excellent service” from the team, it is very encouraging for us when our valued guests take the time to congratulate them on their efforts. We can only hope we will have the pleasure to welcome you again very soon. Yours sincerely, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Chatri A. Couples - 24/05/2018
« Overall Experience at the hotel »

Staff of Novotel Kamala are helpful and possess good attitude in providing services. Location of the hotel itself is easily convinient via main road with cozy beach which is suitable for a retreat. Breakfast is superb. Wide variety of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chatri A., We would like to thank you for taking your time reviewing our resort. We are glad to hear that you have enjoyed your vacation, comments such as yours drive us every day to exceed our customer service. I will surely pass your message on to the team for their “good attitude in providing services” and I am sure it will certainly motivate them to hear your praising words. It would be an immense pleasure to welcome you again at the hotel Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Siriporn Couples - 24/05/2018
« Nice hotel »

Nice hotel, friendly staff , good service and clean room this hotel is great for relaxing and also specialy for K.Nan Front staff, she is very good advice about hotel area and fb promotion at hotel.... I will be back to your hotel for sure...^__^

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siriporn, WOW what an amazing review, thank you for giving us such a glowing report ! The quality of service we offer to our guests is essential and we endeavor to make each stay unforgettable. Hence we couldn’t be happier to read that you appreciated the great service from our team, I’ll pass on your kind words to all them, and especially Khun Nan, thanks again! We are honored to have gained your loyalty and hope to see you back among us very soon Best regards Clara Horlon Digital Marketing Manager

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