Hotel - Novotel Phuket Kamala Beach
Novotel Hotel Novotel Hotel

Novotel Phuket Kamala Beach Hotel

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4.5/5 1,651 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • PHUKET INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi (Paying)
    • Massage (Paying)
  • Services for children
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Croquet
    • Horse riding (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 166 rooms
  • 100% non-smoking hotel
  • 24 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,204 reviews

Our guest reviews for Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,651 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Grant D. Couples - 14/02/2018
« Yet another wonderful holiday in Paradise! »

A wonderful trip, the staff are so welcoming and friendly.......Mike Smith sets a great example and his staff do equally well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant D., We are very grateful for the glowing report you took the time to write in! On behalf of Mike and all the staff here we are so glad you enjoyed your stay with us here at Novotel Phuket Kamala Beach! We strive for reviews such as yours and the team is thrilled to know their “welcoming & friendly service” had such an impact on your stay. From the beginning to the end, our best success is to give you wonderful memories, and we are delighted to read that you had an amazing stay ! Again, thank you very much for writing in, we are looking forward to your next visit to “paradise” Yours sincerely, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Anonymous Families - 13/02/2018
« expected much more at this price point »

very high price for what is offered. the bathroom was especially not acceptable - no tiles around toilet area, which meant very dirty walls. trash bin completely demaged. no shower door, so bathroom floor was wet at all times. very gross maintenance at hand towel hangers. room floor is very granulated, likely no vacuum or mop is used to clean it, meaning it will always be full of dust and sand. too few sun beds for the amount of guests staying at the hotel. no sun beds/umbrellas at the beach. two dirty water channels running from land to sea next to the hotel. can’t collect le club points because i purchased through expedia - i’ve never seen anything like that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to give us feedback from your recent stay with us. We are disappointed to read that some areas of the resort didn't meet your expectations, your comments on the bathroom and room floor will be considered with care on how we may improve, this is in our continued effort to satisfy all our guests expectations so thank you for mentioning that to us. Also, please note that Phuket being extremely seasonal, the pricing follows the market and we always try to remain competitive and offer good value for money, however we do apologize and take your comment on prices heartedly on board. As for the Le Club member points, it is unfortunately not in our hands as this is an AccorHotels policy. We understand your frustration, but booking must be made through our own system for points to be credited. Thank you once again and shall you decide on giving us a second chance, please do not hesitate to contact me directly at cl… Best Regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Judith B. Families - 13/02/2018
« A perfect vacation »

I was at Novotel kamala beach with my daughter, son in law and grandbaby. We had 614 the two room suite with private pool. The staff were extremely helpful and outgoing with the baby, Aom,Pen and every member entertained the baby. The beach was quiet, the pool and bar clean, fun, quiet. No rowdiness ever. The spa lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith b., WOW what an amazing review, thank you for giving us such a glowing report! It is pleasing to read that all your family enjoyed the two bedroom pool villa, it’s true they are amazing and the privacy they offer whilst getting the views over the bay are second to none. The team is thrilled to know that all the facilities were enjoyed but above all, the staffs service with their true Thai hospitality made your stay an excellent one, it was our pleasure to make sure your time with us was enjoyed and thank you for mentioning this to us! During your next stay, do not hesitate to contact me, I would be delighted to meet you personally, here is my email address: h7… Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Fc Families - 13/02/2018
« Good location, good staff. poor food and poor maintenance »

hotel location is great. Swimming pool and access to the beach are the best features of the hotel. Staff is nice and seems hardworking. And reception was helpful. Breakfast food is poor quality. Put less food but higher quality. bad thing: CONSTRUCTION. nobody mentioned the construction when we booked the room. Only when we arrived at night they mentioned it. MAINTENANCE: towel hanger in bathroom keep falling down. I put it on the floor hoping for hotel staff to repair. they didn't touch it during the 4 nights we stayed. KIDS ROOM is filthy. dead instects, mosquitos in the room. daughter got several bites after only staying half an hour in the room. Informed staff that it needed to be cleaned properly. Cannot tolerate to have dead insects in a kids room. Pool deck need serious cleaning as well. Did see dsomeone with the broom every morning. but the deck need actual cleaning every few days. often crumbs on the floor. Thanks for taking the time do read this. Best,

Our hotel has responded to the review
Our hotel has responded to the review

Dear FC, Thank you for taking the time to give us feedback from your recent stay with us. We are disappointed to read that some areas of the resort didn't meet your expectations, your comments on the breakfast and the kids club will be considered with care on how we may improve, this is in our continued effort to satisfy all our guests expectations so thank you for mentioning that to us. It’s true that there is development on our neighbor’s land which is not in any way connected to the Hotel. We have worked very closely with our external booking partners to inform all of them well in advance of all works happening on the adjoining land. We apologize if this was not more prevalent during your booking process. In light of this, it is pleasing to read that you enjoyed our quiet location at the end of Kamala Beach, and as you rightfully mentioned far from the crowd of Patong. Thank you once again and I hope that we can redeem ourselves sometime in the future. Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Nikki Couples - 12/02/2018
« Nice »

Very nice hotel 1st floor ‘ocean view’ was initially disappointing in room 101 but we were moved on request. Something seriously needs to be done about guests getting up early and ‘claiming sunbeds’ very irritating especially when they don’t go and sit on it for ages whilst others don’t have a seat. Not enough sun beds made available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikki, Thank you much for taking the time to share your feedback regarding your recent stay with us at Novotel Phuket Kamala Beach. Our Ocean view rooms are fantastic and regularly sell out as they are one of our most popular rooms, the views at sunset and waking up to the ocean sounds does take some beating. In regards to your comments towards the sunbeds, we are truly sorry for any inconvenience that this caused you, as you know, it can be quite challenging to control. This will be shared to our Recreation team to be addressed, thank you for sharing that with us. We hope we can welcome you back again in the not too distant future. Best regards, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Keith Y. Couples - 08/02/2018
« 6 days in Kamala »

Location of hotel has an excellent view over the beach and bay at Kamala. Roof Top Bar vert nice for sunset drinks and snacks. Building in process next door is not really disturbing however when finish is very close to Novotel and will intrude a little.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith Y., Thank you for taking the time to give us feedback from your recent stay at Novotel Phuket Kamala Beach. You’re absolutely right, the rooftop bar is amazing and has one of the best views on the island ! We never get tired of looking out over the bay at sunset, we are very lucky to have such facility. It’s true that there is construction happening on our neighbors’ land which is not in any way connected to the Hotel. Please note that we are continually working with the owners next door to ensure minimal impact on our guests. We are looking forward to welcoming you back again soon With best regards, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Anna Families - 05/02/2018

Jazucci Villa was placed perfectly. Staff was friendly and service was good. Only thing which was not so great was the music from the Cafe Del Mar at the night time. The restaurant building blocked the music to the hotel building, but there was nothing blocking the sound between CDM and villas. We wanted to relax and have a good night sleep and some nights it wasn't possible. We were very pleased with a extra bed for a kid and how easily you arrenged it. Thank you very much. Also if you solved the problem with the music we would be pleased to stay again in the jazucci villas!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for writing in and let us know about your experience during your recent stay at Novotel Phuket Kamala Beach. We are so pleased to read that you enjoyed the Jacuzzi villas, it’s true they are fantastic and have great views over the beach and the property. We can only apologize for the beach clubs located further down the beach and the music they played, we are continually working with the owners to minimalize the noise and we have been reassured by the operational team that this will not continue. We are just sorry it impacted your night sleep. We really hope you will give us the opportunity to change this perception, and if you would like to return don’t hesitate to contact me directly on h7… Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Rliina Families - 04/02/2018

Very friendly and smiling staff. Clean hotel and everything works so good, room service, cleaning, breakfast yms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rliina, Thank you very much for your kind words regarding your recent stay with us at Novotel Phuket Kamala Beach. It’s really pleasing to read that you enjoyed everything we can offer at the hotel, from our great breakfast buffet at Soul Kitchen to the “very friendly and smiling staff” ! During your next stay, do not hesitate to contact me, I would be delighted to meet you personally, here is my email address: h7… We look forward to welcoming you again, and thank you again for such a great review and feedback, the team will love hearing such praise. Best regards Clara Horlon Digital Marketing Manager

TripAdvisor review
Family - 04/02/2018
« An excellent hotel »

ocated right next to a beautiful beach - illuminated at night in front of the hotel I recommend cottages - with direct access to the beaches - unforgettable impressions you can live a family of 2 + 3 = a big advantage We can do a walk to Kamala - on the way, whatever you need - restaurants, massages, etc. Service in the hotel is excellent recommend Mariusz

Our hotel has responded to the review
Our hotel has responded to the review

Dear KajakiPL, We would like to warmly thank you for your 5 star review, and such a beautiful comment following your recent stay with us. The quality of service we offer to our guests is essential and we endeavor to make each stay unforgettable. Hence we couldn’t be happier to read that you appreciated the “excellent service” from our team, I’ll pass on your kind words to all them, thanks again! We hope to have the pleasure of seeing you again soon for your next stay in Phuket. Best regards Clara Horlon Digital Marketing Manager

TripAdvisor review
Couples - 01/02/2018
« relaxing destination for a real holiday »

We enjoyed a week of great staff attention, good food and perfect beach location. Our room was very comfortable with a roof top pool and view of the beach and main pool too. All staff were friendly and keen to assist in any way. Mike Smith, the GM, was also friendly and keen to help make our holiday to remember - which it was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M, Thank you for such a detailed review, we really appreciate the direct and honest feedback you have given us. On behalf of Mike and all the staff here we are so glad you enjoyed your stay with us here at Novotel Phuket Kamala Beach! From the beginning to the end, our best success is to give you wonderful memories, and we are delighted to read that you had an amazing stay ! We can only hope we will have the pleasure to welcome you again very soon. Yours sincerely, Clara Horlon Digital Marketing Manager

AccorHotels certified review
P. L. Friends - 29/01/2018
« Friendly staff, clean facilities and excellent location!! »

We were very pleased with Novotel Phuket Kamala Beach. I loved that there was a private beach right in front, it was super convenient to enjoy the views and the beach. The breakfast buffet was very nice, although I wished they would have rice congee but I didn't see any. At night, the entertainment on the rooftop was great! I don't remember his name, but the guy who sang there was very good. I was fortunate enough be be upgraded to a villa room (#604) and although I enjoyed it very much, I felt the view off the balcony of the beach was obstructed by the tall trees. It would be nice if the trees were trimmed so that the views would be better. I could not see the sunset or much of the beach front from that angle. I liked all the detail items that were included in my room, like complimentary water bottles, toothbrushes, robes, shampoo, etc. I appreciate and like having thick heavy towels, so that was very nice. All in all, I would highly recommend Novotel to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P. L., We would like to warmly thank you for your 5 star review, and such a beautiful comment following your recent stay with us. It is nice to read you enjoyed our peaceful and relaxed location and the live music from our Rooftop bar with our singer Francis; he is becoming a very popular man! We are delighted to read that you would highly recommend our hotel among your friends, and we look forward to welcoming you back again soon ! Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Ivan Couples - 27/01/2018
« IT was great :) »

Extraordinary staff, nice hotel, great location, delicious food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan, What an amazing review, thank you for giving us such a glowing report ! The team is thrilled to know that all the facilities were enjoyed but above all, the “extraordinary staff” with their true Thai hospitality made your stay an excellent one, it was our pleasure to make sure your time with us was enjoyed and thank you for mentioning this to us. We sincerely hope we can welcome you back again in the not too distant future. Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Edgar Couples - 27/01/2018
« Great Stay »

Very nice hotel, top location by the beach, good swimming-pool. The staff has been very friendly, helpful amd competent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edgar, It was a delight to read your positive review after your recent stay at Novotel Phuket Kamala Beach. The team will be pleased to know that there were many experiences you had during your stay to take home and share with friends including our swim up pool bar with amazing views out to the Andaman Sea and our “top location by the beach”! Your comments on the service provided by our staff are most gratifying and will be shared with the whole team. We can only hope to have the pleasure of welcoming you back soon, Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Arno Business - 27/01/2018
« Pleasant stay »

Great beach hotel. No need to cross roads or taking your car, the hotel is located right on the beach so I could swim and go back to my room as many times as I wanted. Good management, breakfast and roof top bar. I will certainly come back to this special place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arno, Thank you so much for the 5 Star review ! We must agree with you, we do have an ideal location; stepping out from your room and a few steps later right on to the beach is certainly amazing, we are very lucky to have such great facilities. We can only hope to have the pleasure of welcoming you back soon, With best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Mrs S. O. Couples - 26/01/2018
« Mr and Mrs P O. »

This was our second stay at the Kamala Beach Novotel and again we loved the location, the accommodation, the food and especially the staff. The beach and the sea here are perfect as was the view from our Ocean View room. Happy Hour at the Lilo bar with friends we met was great fun as were the many evenings we spent listening to Frances at The Roof Top Bar. All the staff were delightful and couldn't have been more helpful. Nim in particular stands out. We look forward to returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip Owen, We would like to warmly thank you for your 5 star review regarding your recent stay at Novotel Phuket Kamala Beach. Knowing we have managed once again to make your stay fantastic makes our job worthwhile and leads us to believe we have fulfilled our mission in creating memorable experiences. We are very glad you feel the strong commitment of our team, and that they all contributed to a memorable stay. I’ll definitely pass on your comments to the staff, especially to Khun Nim, who will be honored to see such praise. We are already looking for your return, Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
La Couples - 22/01/2018
« Won't be back! »

I was extremely disappointed with this branch of Novotel. Check-in- we couldn't get into the room until after 3 pm! Weekday counter staff needs training to be service freidnly to ALL customers. Food- bfast was ok, staff during bfast were nice. Thai buffet night defintely need a NEW COOK! Rooms- housekeeping needs to learn how to make it sparkling clean like other (Novotel) hotels. Pool- ENFORCE the NO RESERVATION with towels policy. Be hands on about it! Not just post a card in English that says so. Follow through! Make it happen!

Our hotel has responded to the review
Our hotel has responded to the review

Dear LA, We appreciate receiving feedback especially the not so good ones that gives us an opportunity to improve on our shortfalls straight away. It is interesting to read your comments on the professionalism and friendliness of the team, as we usual receive positive feedback on this; however we are currently looking into your points raised as we continually look for ways to improve, thank you for raising this to us. I am sorry you felt this way during your stay and I wish you would have taken my calls, or speak to the duty manager or myself directly to discuss any issues you might have had before leaving the resort and posting in this forum. Please contact me at Da… if you would like to discuss further. Best regards, David Talbot Executive Assistant Manager

AccorHotels certified review
Hemi Couples - 21/01/2018
« Great location, wonderful staff, very good accommodation. »

We both really enjoyed the time there, were made very welcome and used all the great facilities. The only down-side was the smoking. Although the hotel has a non-smoking policy in the rooms (great!), there is no such policy poolside or in the outside restaurant area. As a result we struggled to find a smoke-free area to sit outside - in fact we couldn't and had to endure second hand smoke the entire time. For this reason alone we will not be returning to this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hemi, Thank you for your feedback regarding your stay at Novotel Phuket Kamala Beach. It is great to read that you really enjoyed your time here and felt warmly welcomed; and that all facilities were put to good use ! In regards to your comments towards the guests that smoke, we are truly sorry for any inconvenience that this caused you, as you know, it can be challenging to control this in an open air environment. You will be pleased to know however, we do enforce a nonsmoking policy for all of our rooms, nevertheless we would like to thank you for raising your concerns. We are sorry that you would not consider coming back and I invite you to contact me directly via cl… if you change your mind. Yours sincerely, Clara Horlon Digital Marketing Manager

AccorHotels certified review
Mina L. Couples - 21/01/2018
« place is great and staf too. »

I have been given a very nice room; and I actually loved it. my only comment was about the pest control; I guess a better job could be done for those who are not feeling good with the existence of those insects and things...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mina L., Thank you for your feedback regarding your stay at Novotel Phuket Kamala Beach. It is pleasing to read that you “loved” your stay and that the room was to your liking; this was great to share with the team today thank you very much. We can only apologize for the inconvenience that you experienced with the insects. With an open air Resort it can be challenging to control, however please note that as a result of your comment we have increased our control program in the area. Again, thank you very much for taking the time to write in, we are looking forward to welcoming you back soon Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Ramon S. Couples - 16/01/2018
« Thank you for making my honeymoon trip great »

The staffs are very nice. Room and facility are good. There're so much value for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ramon S, From all of us here at Novotel Phuket Kamala Beach congratulations on your wedding and we are so pleased you could spend your honeymoon here with us ! On behalf of the team here a huge thank you, I will be sharing this with all areas, they will be thrilled to see such amazing feedback. It was a pleasure to have you as our guest and we sincerely hope we can welcome you back again in the near future. Best regards Clara Horlon Digital Marketing Manager

AccorHotels certified review
Anonymous Families - 15/01/2018
« paradise »

fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your glowing review regarding your recent stay at Novotel Phuket Kamala Beach. We are always very happy to read how much our guests enjoyed their time with us, and by calling your stay “paradise” you could not make us happier and we certainly look forward to welcoming you back soon. Best regards Clara Horlon Digital Marketing Manager

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