Novotel Tangerang Hotel 4 stars

TripAdvisor rating 4.5/5 766 reviews
Novotel Tangerang
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+ 24 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WiFi, work space, sofa, flat-screen TV

  • Naturally lit gym, kids' playground and pool

  • Regional and international dining, lounge bar

  • Grand Ballroom and 5 flexible event spaces

  • Adjoining mall with shopping, dining options

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Outdoor playground for children
  • Clay tennis court (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Tangerang

Tangcity superblock
Jl. jend sudirman no. 1
15117
tangerang
indonesia

Tel: +622129679999

Fax: (+62)21/29038899

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SOEKARNO HATTA At 10.3km / 6.4 miles

  • By train

    PASAR ANYAR At 3.2km / 1.99 miles

GPS :-6.194012, 106.633935

Our accommodations

Spacious, contemporary in-design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with King Bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with Twin Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite Room

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: Pool side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Enjoy a true experience 24h/24. You are served freshly prepared meals in front of you, large choice of Asian and international specialities, à-la-minute cooking... Stylish materials make you feel European and Asian influences.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

The Lounge Bar is an intimate, friendly bar, which serves a wide range of cocktails, mocktails and other beverages. Light snacks are also available, making it the perfect place to catch up with friends or have informal business meetings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Located at the podium floor, adjacent to the Health Club and Spa, the Pool Bar is a convenient spot to relax while enjoying the smoothies or light bar snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 1,600 m²

  • Maximum capacity: 2,500 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Tangerang

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,471 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

766 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Another nice stay

Customer review rating 4.4/5

Phill Solo - 10/07/2019 AccorHotels certified review

Overall very good. Staff were polite and helpful. Even the chiefs at breakfast were smiley and welcoming. It was good to see a few gluten free options like bread available for breakfast.

Dear Phillip B. Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

nice and conford

Customer review rating 4.4/5

Rudy S. Business - 08/07/2019 AccorHotels certified review

very nice and excellent service good location in city center

Dear Rudy s., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

it was ok

Customer review rating 4.4/5

Pang G. Business - 05/07/2019 AccorHotels certified review

location is convenience The swipe card was a problem x 2 times Free Parking service system was also a problem on the last day - it ended up paying (did not registered the car plate no)

Dear PANG G., Greetings from Novotel Tangerang! We highly appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive constructive feedback from our guest. However, I am sorry to hear about the room card and parking problem that did not meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that you will enjoy the experience that many of our guests have grown fond of on your next visit. Sincerely, Windiarto General Manager

Not very happy

Customer review rating 4.4/5

Kevin Couples - 03/07/2019 AccorHotels certified review

The bathroom was dirty and there was a hair on the bed. We requested a room move and moved to another suite. Bathroom was also not clean there. The free breakfast on the 20th floor is very nice and also the facilities are great.

Dear Kevin Kis M., Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies concerning all the issues that you have faced during your stay in our hotel, especially regarding the room and bathroom cleanliness. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

Being at this property means being at home.

Customer review rating 4.4/5

Vikram S. Business - 28/06/2019 AccorHotels certified review

It was extremely satisfying. The staff remembers the preferences. The hotel rooms are well cleaned and adequately managed. The room has different pillows depending on the needs. The hotel has outdoor pool and a nice bar which offers sitting indoor n outdoor. The staff at the reception is extremely polite and accommodating. The only thing hotel lacks is it doesn’t has a bath tub. Would suggest that hotel should have some rooms where in bath tubs should be available.

Dear Vikram S., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; moreover we are very happy to inform you that we have bathtub in our executive suite room. Our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager
Customer review rating 4.4/5

Yanis Business - 27/06/2019 AccorHotels certified review

Excellent service

Dear Yanis Solichah, Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

excellent stay

Customer review rating 4.4/5

Herman U. Business - 27/06/2019 AccorHotels certified review

nice breakfast, friendly staff, clean room

Dear Herman U., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Awesome

Customer review rating 4.4/5

Muhammad M. Business - 27/06/2019 AccorHotels certified review

Home far from home

Dear Muhammad M., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Windiarto General Manager

It's such a let down

Customer review rating 4.4/5

Edinah Business - 22/06/2019 AccorHotels certified review

TV was not working, Air conditioning was not cooling at all, Linen was not clean especially the pillow broken amenity e.g., the blow-dry holder the wires were hanging loose and it is located next to the sink I could easily get electrocuted, soap holder in the shower was broken

Dear EDINAH OSIMBO S., Warmest Greetings from Novotel Tangerang! We would like to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to turn your experience around on your next visit. We look forward to welcoming you back in the near future and let you enjoy an improved experience. Regards, Windiarto General Manager

nothing special

Customer review rating 4.4/5

Taha R. Business - 21/06/2019 AccorHotels certified review

overall good experience. the room service food portion is too small and took one hour to receive it.

Dear TAHA R., Warm Greetings from Novotel Tangerang! Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about room service that needs updating. I hope that you will give us another chance to turn your experience around on your next visit to our property. We look forward to welcoming you back in the near future. With much appreciation, Windiarto General Manager

It was a wonderful night

Customer review rating 4.4/5

Bintang M. S. Couples - 20/06/2019 AccorHotels certified review

Thanks for a kindness of your services while i was sleep on novotel, i felt comfortable and enjoy my night, an i hope i can visit again novotel with my beyonce, for spent a wonderful night

Dear Bintang Mandala S., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your kind words and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

A great place to stay over Ramadhan Holiday

Customer review rating 4.4/5

Winner J. Families - 19/06/2019 AccorHotels certified review

My experience as I stay with my wife and my kids are extremely satisfying. We had comfortable sleep at the executive suite room, nice breakfast every morning, and easy access to the Tang City mall next door. All the facilities such as the swimming pool, playground for kids, and a nice garden outside the breakfast place are really enjoyable for the young ones.

Dear Winner J., Warm Greetings from Novotel Tangerang! Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide an exceptional experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Always feel welcome at Novotel Tangerang! Sincerely, Windiarto General Manager
Customer review rating 4.4/5

Yustiadi Families - 16/06/2019 AccorHotels certified review

I stay at room 703, the bed is not comfortable, other service is good, only the comfortable of bed

Dear YENNY TRINATALIA, Warmest Greetings from Novotel Tangerang! We highly appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive constructive feedback from our valued guests. However, I am sorry that our bed facilities did not meet your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and facilities. Thank you once again for sharing your experience, and we hope that you will enjoy the experience that many of our guests have grown fond of on your next visit. Sincerely, Windiarto General Manager

Good Services and Good for facility ( swimming pol)

Customer review rating 4.4/5

Y. S. Families - 16/06/2019 AccorHotels certified review

My Family realy EN Joy for swiming pol facility, gym facily and wifi. But My family not to satisfied with the menu breakfast

Dear Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. Concerning the breakfast menu that did not meet your expectation, we will be sure to convey it to our chef. It will serve as a great encouragement to improve what they are doing right now. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Clean room , nice selection of tv channels, nice food from room service

Customer review rating 4.4/5

Daniela Business - 15/06/2019 AccorHotels certified review

Overall was great, however not having an iron in the room, i had to call housekeeping, unfortunately took to long and i had to check out not being able to press my uniform , i felt disappointed as my image at work has to be always tidy and professional

Dear DANIELA A., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thank you for your constructive feedback and we look forward to seeing you again. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Nice location, amazing bedding, friendly staffs

Customer review rating 4.4/5

Patcha Business - 13/06/2019 AccorHotels certified review

Conveniently connected to the mall so it’s very easy to go grab a quick bite, shopping or even watch a movie. The staffs are always welcoming, polite and helpful. Also love the buffet breakfast but, this time, the green bean porridge was spoiled. I had a bite and noticed that the taste was off since it supposed to be sweet but it was sour. I told the staff regarding this and they removed the item from the buffet line.

Dear PATCHARAMON P., Warm Greetings from Novotel Tangerang! Thank you for taking the time to review your recent stay with us. I was pleased to note that you really enjoyed your stay with us, but naturally disappointed that you have to taste the food that fell below your expectation. This is an area that we are extremely passionate about and work at daily to continuously keep improving. I would welcome your further feedback in this area in order to prevent future occurrences. We do look forward in the hope of being able to welcome you back in the near future and delivering to you the professional and friendly customer service levels that so many of our guests have experienced and continue to enjoy at the Novotel Tangerang. Kind Regards, Windiarto General Manager

Great service in holiday season

Customer review rating 4.4/5

Andreas T. Families - 12/06/2019 AccorHotels certified review

Me and my parents enjoyed staycation at Novotel Tangerang. During the idulfitri holiday, the hotel was at full capacity. Checkin a little bit longer than usual. Breakfast was great as usual. Room was clean and staffs were helpful. During the stay, I've just realized that the breakfast package was not automatically set for 2 adults, since I only put 1 person when make the booking. I should be more aware for the next booking.

Dear Andreas T., Warm Greetings from Novotel Tangerang! Thank you very much for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We hope that you could enjoy another wonderful experience with us. Come back and see us soon. Always feel welcome at Novotel Tangerang. Regards, Windiarto General Manager

A wonderful place to stay for family

Customer review rating 4.4/5

Meliana Families - 12/06/2019 AccorHotels certified review

My family and I spent our holiday in the Novotel Tangerang and it was a very pleasant experience. The room was nice, and so clean. The staffs were all helpful and kind. Its location is very near to the mall, so it was easy for us to find meals and to grab some stuffs from supermarket. We spent our stay in Novotel, and my daughter enjoyed her time so much. She loved swimming and also the kid corner just opposite the restaurant. The breakfast were varied, but might need some improvement on the taste a li'l bit. The kid corner was okay, but maybe need more supervised because some older children used the sliding overly excited and it could flipped back. Overall, we enjoyed the stay and will surely return back.

Dear Ho Meliana F., Warmest Greetings from Novotel Tangerang! Thank you for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. It will serve as a great encouragement to keep doing what they are doing. We hope to see you again soon and let you enjoy another wonderful experience with us. Always feel welcome at Novotel Tangerang! Regards, Windiarto General Manager

Eid mubarak family stay

Customer review rating 4.4/5

Edwin A. W. Families - 12/06/2019 AccorHotels certified review

I am a member of accor plus, and as always accor hotels never failed. I would have given 9 on rate, the thing is when we checked in, rooms available only smoking ones, although i booked non-smoking ones (booked via accorhotels website) and the smell still soo strong when we entered the room. Receptionist said all room was fully boked, no non-smoking room available anymore. Im with my wife and my 4 and 7 y.o son btw. So, it was a bit unconvinience. Friendly staffs, decent breakfast, etc was good. But, please for the next.. ensure you granted the booking, especially for accorplus member.

Dear EDWIN AGUNG W., Greetings from Novotel Tangerang! We highly appreciate your comments regarding your stay at the Novotel Tangerang. It is always a pleasure to receive constructive feedback from our valued guests. However, I am sorry to hear about the room assignment that has inconvenienced you and your family during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience, and we hope that you will enjoy the experience that many of our guests have grown fond of on your next visit. Sincerely, Windiarto General Manager

Always Statisfied Stay at Novotel Tangerang

TripAdvisor rating 4.5/5

Global55980383251 Family - 12/06/2019 TripAdvisor review

We always statisfied stay at Novotel Tangerang. Reception, room services, and breakfast excellent. This hotel is favourite in the family, we often stay at this hotel for vacation, and never being bored. Good Job, and good luck

Dear Global55980383251, Greetings from Novotel Tangerang! Thank you for sharing your experience with us. We are very pleased to receive your feedback knowing that you really enjoyed your vacation at our establishment. We hope that we could continuously provide you with an exceptional experience on your every visit in the future. We look forward to welcoming you back in the near future. Regards, Windiarto General Manager
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