ibis Belfast City Centre Hotel

Dear REMILEKUN O., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were extremely satisfied with customer service you received at our hotel. We at the hotel understand how important our interaction with a guest is when contributing to their overall experience so I am delighted we helped to make yours such a pleasant one. I have also passed your compliments onto the breakfast chef who was absolutely ecstatic with your feedback regarding the breakfast. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us . https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Charlie, Thanks so much for your brilliant review! Delighted you had another great stay and hopefully we get to see you again soon|! If you get a sec could you give us a review on tripadvisor too! :) https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html See you soon! Emma McElkerney Front Office Supervisor

Dear ROBERT m., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, I am also pleased to see you found our team to be warm welcoming and helpful. We at the hotel understand how important our interaction with a guest is when contributing to their overall experience so I am delighted we helped to make yours such a pleasant one. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear CATHY M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Not member- I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear SHANE C., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am sorry to hear of your wife's discomfort. I can however revel that the hotel will be undergoing refurbishment in January, part of this is that the beds will be replaced -the pillow however is a brand standard ibis pillow but we have decided to purchase a couple of extra soft pillows and use them as requested. I have also passed your feedback onto the food and beverage manager to ensure the kitchen team are taking more caution when sending food out to our guests, its paramount to us that our guests receive the standard of service they deserve Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear B. S., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to hear you were unimpressed y your experience with us. Firstly I would like to apologise that your husband was uncomfortable in our beds, however I am pleased to say the hotel will be undergoing refurbishment in January and one of the items that will be removed and replaced is the beds. I have also made a note of your room (618) and have passed onto the maintenance manager that the heating system was loud and the shower pressure was poor. I really hope you return to us after the hotels refurbishment as I would hate you to be left with a poor impression of us. Thank you for taking the time to pass on your experience and we really hope you give us an opportunity to restore your faith in us. Sincerely, Emma McElkerney Front Office Supervisor

Dear CARMEL Q., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I have passed this feedback onto the housekeeping manager to share with her team. The housekeepers work so hard behind the scenes to ensure the high standards of cleanliness our guests deserve are always met and its nice when they receive acknowledgement for this so thank you for that. I am however sorry you felt there was not enough tea bags in the room. The tea bags are replenished every day by housekeepers but as you stated the reception team are more than happy to restock them if needed before the housekeeping team arrive. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear FIONAMS W., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I'm really sorry that you were unimpressed by our hotel the first time you stayed, I am however absolutely delighted that you decided to give us a second chance and even more pleased that we were able to restore your faith in us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Front Office Supervisor

Dear PATRICIA G., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I have taken note of your room 806 and have passed this onto the maintenance manager to see if anything can be done regarding the floor. Thank you for bringing this to my attention, this is why these feedback surveys are so important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear AMANDA T., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. Not member- I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear KATHEENL R., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep I'm sorry you felt the breakfast to be adequate, the chef does try to offer a wide range of both fully cooked and continental items for our guests to enjoy. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear CLAIRE M., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I am delighted to see you found our team to be warm welcoming and helpful. We at the hotel understand how important our interaction with a guest is when contributing to their overall experience so I am delighted we helped to make yours such a pleasant one. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear MICHAEL H., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you found our team to be warm welcoming and helpful. We at the hotel understand how important our interaction with a guest is when contributing to their overall experience so I am delighted we helped to make yours such a pleasant one. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear CATHERINE C., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I would firstly like to apologise for your experience regarding the food in the hotel. I will pass your comments along to the chef as he is grateful for all feedback he receives, this will act as a reminder that all food sent from the kitchen needs to be at the standard that our guests deserve. On a more positive note I am delighted to see you were comfortable in the rooms and found them to be spotless, I will also be passing this feedback onto the housekeeping manager Thank you again for sharing your experience, and we hope to welcome you back to the hotel soon. Sincerely, Emma McElkerney Front Office Supervisor

Dear RICCARDO P., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found our hotel to be comfortable and clean. Unfortunately we don't have any in house laundry facilities, we do however have an outside service that will come and collect laundry before 8am and return it before 3pm the same day. This is handy for our guests who are staying with us for more than one night. Alternatively there is a coin operated launderette located less than 5 minutes away from the hotel. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor