ibis Belfast City Centre Hotel

Dear EMMA C., Thank you for staying with us on your recent trip to Belfast, we are very pleased that you were able to take the time and share your valued feedback with us. I am disappointed to see you experienced a smell in the bathroom whilst staying with us, I apologise for this inconvenience as it is not indicative of our usual standards, however it is great to see this was not a result of poor housekeeping as you found your room/ bathroom to be of a high standard of cleanliness. Rest assured we have taken note of the room number and housekeeping will ensure there is no smell for the next guest. As you mentioned we are in the middle of the City Centre and encourage our guests to enjoy exploring the surrounding area, so we aim to provide a friendly service and clean surroundings to ensure they have a welcoming and comfortable stay. It is great to see we achieved this during your stay. I can see you felt your room rate was on the higher side so I would encourage you to book direct on your next stay and become part of the loyalty club in order to receive further discounts and perks and therefore getting better value for money. We look forward to your return visit. Kind Regards Claire Davidson Duty Manager

Dear MEHRO I., Thank you for staying with us on your recent trip to Belfast, we are very pleased to receive your feedback as it will help us improve all of the services and facilities we provide to ensure all guests leave satisfied. Whilst I am disappointed to see you experienced a few issues whilst being our guest, I am glad to see our friendly team of staff acted immediately and professionally provided you with suitable solutions. Rest assured we are continually working hard to fix these imperfections and will ensure none of them occur again. I am pleased to see our front of house team got a special mention in your review and you found them to welcome you in a very friendly and helpful manner, we hope this added to the enjoyment of your stay. As a City Centre hotel we are right in the middle of all the action, hopefully you had the chance to experience some local activities and attractions and sampled the local culture. We look forward to seeing you again so make sure you book direct to guarantee a cheaper room rate and therefore better value for money. Kind Regards Claire Davidson Duty Manager

Dear NIAMH D., Thank you for taking the time to share your valued feedback with us with regards to Your recent stay we are delighted to see you had a great stay and we will use your information in order to improve our every day operations. Hopefully you enjoyed our excellent position within the City and had the chance to explore the local area, visiting attractions such as the Titanic experience, St. Georges Market and the Cathedral area for dinner and drinks. Make sure you come back to stay with us to explore further. If you do stay in Belfast again, we anticipate that Ibis CIty Centre will be your first choice when it comes to choosing accommodation. Make sure you use your Loyalty Membership and book direct to ensure you receive the best price & your exclusive perks to benefit from better value for money. Kind Regards, Claire Davidson Duty Manager.

Dear KEVIN w., Thank you for spending your 2 Night break in Belfast with us at Ibis City Centre., we are delighted to see you had a perfect stayover from check in to check out and did not experience any issues. The team and I are glad to have made you feel welcome during your stay. It is very rewarding to read such lovely compliments with regards to the cleanliness of your room and the public areas. As you mentioned we are right in the centre of the City action so our main focus is to ensure our guests have clean and comfortable surroundings to get some rest after a long day of exploring the vibrant City of Belfast, so it is perfect to hear we provided just that for you and your partner. Hopefully the ideal location enabled you to have access to some of the most famous attractions and landmarks that are all accessible by foot. The Titanic experience is very popular so I assume you had a very interesting and informative experience. We would love to see you return on any future visits to Belfast, so make sure we are the number 1 choice when selecting your hotel and book direct to ensure you get your exclusive discount, to say thanks for being our loyal guest. We would be more than grateful if you could share this feedback on TripAdvisor. You can use this link; https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Kind Regards Claire Davidson Duty Manager

Dear MELISSA W., Thank you for staying with us, it is great that you have taken the time to share your valued opinions with us as guest feedback is very important to us. It is very rewarding to see you had such a great time and the services and facilities that were provided were of the highest standard. All of the head of departments will be very pleased you awarded each of the various departments with top marks and didn't come across any faults during your stay. Our staff will be over the moon with the special mention in your feedback concerning their friendly and helpful nature. One of the best aspects about working in Ibis City Centre is getting to meet so many interesting and pleasant guests, so we always have time for a chat (Just Don't tell the bosses in case they think we aren't working!!) so it was a pleasure sharing your experience of Belfast with you and providing local knowledge and suggestions. Hopefully you and your partner enjoyed having a look around Belfast and were able to pack everything in to the short time frame. We would love to welcome you back on any return visits to the City, so make sure you become part of our loyalty program it is a free membership club where we offer discounts and rewards to returning guests, just our way of saying thank you for sticking with the Accor Brand. The team and I would be very thankful if you could possibly post this rewarding review on TripAdvisor so other potential guests can hear all about your 1st hand experience! Thank you again. Kind Regards Claire Davidson Duty Manager

Dear DEIRDRE S., Thank you for taking the time to share your valued feedback with us, I am more than delighted to see you had such a pleasant stay with us and felt the performance of the team, services and facilities were all worthy of a 100/100 score. It is very rewarding to see everything went smoothly from check in to check out and you felt our staff provided a very high level of customer service, we hope this added to the enjoyment of your mini break to Belfast. Hopefully our prime position within the City enabled you to explore the local and surrounding landmarks, attractions and City Centre amenities. With so many activities to see and do in Belfast our aim is to provide a clean and comfortable room for guests to rest in after a day of exploring the City, so it is encouraging to see you felt we achieved this. We would love to see you stay with us again so in the mean time please make sure you join our free Accor loyalty membership club to get discount on your next direct booking, we would also really appreciate it if you could post this fantastic review on TripAdvisor for other guests to see. You can use this link; https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for your compliments. Kind Regards Claire Davidson Duty Manager

Dear EOIN w., Thank you for selecting Ibis City Centre when booking accommodation for your 1 Night stay in Belfast. We are delighted to have received your valued feedback in order continually improve our services and facilities. It is great to see your stay with us was a positive experience and you found everything to be of a high standard from check in to check out. Our team will feel very encouraged to see they were able to provide a friendly and professional service throughout your stay and hopefully this made you feel very welcome to our hotel and added to the enjoyment of your stay. The Managers on duty have recently started carrying out thorough maintenance checks to ensure any rooms that need updated, will be refreshed as soon as possible to ensure every guest has a comfortable stay. I will pass your praise, with regards to the cleanliness, on to the housekeeping department to ensure they are aware their hard work is appreciated. Hopefully you enjoyed Belfast and will return to stay with us. So we can say thank you and reward you for being our loyal guest we would really encourage you to become part of our Accor Loyalty Membership, it is a free club and when you book directly with us you earn points, receive exclusive discounts & benefit from a number of perks. Kind Regards, Claire Davidson Duty Manager

Dear ANN A., Thank you for choosing Ibis City Centre as your accomodation on your recent 3 night getaway to Belfast. We are more than happy to see we were able to assist you in having a very enjoyable experience whilst in the City. Please accept my apologies with regards to the beeping of the smoke alarm, after reading this review the night staff have been instructed to carry out more frequent floorwalks to ensure everywhere is peaceful so our guests do not experience any disturbances. I am very sorry this happened this occured during your stay but rest assured this will not be a regular occurance now you have brought this to our attention. It is great to see you had a comfortable stay in very clean surroundings, I will be sure to mention this to the Housekeeping Department to let them know their dedication is noticed and appreciated. I have taken note of your comments with regards to the furniture within the room for future planning, however as you mentioned we are very lucky to have such a great position within the City so we try our best to encourage our guests to get out into Belfast and explore all of the fantastic attractions that are accessible by foot. Our aim is to provide a clean and comfortable room so guests can get a great night's sleep after a busy day exploring. We hope you had the chance to fit all of the activities you had planned into your short trip, and had a positive experience of our City, doing so. It is very rewarding to read you found everything satisfactory from check in to check out and hopefully this will encourage you to stay with us again on your next trip to Belfast. Make sure you become part of our free Accor loyalty club to receive discount on your next direct booking, to say thanks for being a loyal guest of ours. Kind Regards Claire Davidson Duty manager

Dear DAVID M., Thank you for taking the time to share your valued feedback with regards to your recent stay in Ibis City Centre, we are very grateful and find your opinions very useful with helping improve our daily operations. We apologise that you found your room a little gloomy, I hope it did not affect your stay too much, we also offer Double rooms facing the front of the hotel, so perhaps on your next stay try one of these rooms to get a little more light in. It is great to see you found our central location an advantage, hopefully this highlight enabled you to explore the local area and gave you convenient access to the motorway to see some of the attractions in the surrounding area. Belfast has become very vibrant and interesting in the last few years with so many events, landmarks and attractions to see and do so hopefully you had the chance to experience a few. Our staff will be delighted to hear they received a special mention in your feedback and this will encourage everyone to consistently perform at this level. Hopefully you will return in the future and we can help you have an even better stay than this one. Kind Regards Claire Davidson Duty Manager

Dear CHRISTOPHER J., We are delighted to see that Ibis City Centre was an ideal choice for your recent business trip to Belfast and that all of our services and facilities were more than satisfactory for the purpose of your stay. It is always pleasing to receive customer feedback, especially from our valued loyalty members as they are aware of what standards are expected from the Accor/ Ibis Brand. It is very rewarding to see you felt our team performed highly and achieved all of these standards. Hopefully on your next trip to Belfast will be on a leisure stay and you will have the chance to see some of Belfast's famous attractions from our centrally located base. If you could possibly share this feedback on TripAdvisor we would be very grateful, you can use this link: https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html We look forward to seeing you again. Kind Regards, Claire Davidson Duty Manager

Dear TRACEY J., Thank you for choosing Ibis City Centre when you were planning and booking your City Break to Belfast. It is great to see you had a positive experience with us and found the location to be the main highlight of your trip, as you mentioned we have a prime location within the City and our hotel is within walking distance to the main attractions, shops, restaurants and bars. We hope you had the chance to sample a few of theses facilities and enjoyed the experience. Please allow me to apologies for the confusion at the bar, I would encourage you to contact the hotel directly, so I can personally investigate what happened. The managers on duty are now also carrying out thorough room checks for maintenance and Housekeeping issues as well as the House keeping manager so hopefully this will avoid any future occurrences of poor servicing. Hopefully you enjoyed the CIty and will return on your next stay in Belfast. Kind Regards Claire Davidson Duty manager

Dear IVAN S., Thank you for choosing to stay with us, when selecting a hotel for you getaway to Belfast. It is great to receive your feedback as it lets us know what you thought and what you think we could improve on. It is fantastic to see that you had a pleasant experience with us and found your room to be of a high standard of cleanliness throughout your stay, our housekeeping team will be happy with your praise. Thank you for sampling the hotel's menu it is great to see you enjoyed it and I will let the chef know so he can consistently provide this level of service, Our prime location is often a highlight to people's trips to Belfast so it is great to see this was one of yours too, as we are lucky to be situated in the main City action with plenty of things to see and do, eat and drink. We hope you enjoyed Belfast and will return to our hotel on any future trips to Belfast. Make sure you book direct when you make a reservation with us so we can offer you a discounted rate for being our loyal guest. Kind Regards, Claire Davidson Duty Manager.

Dear SANDRA c., Thank you for sharing your excellent feedback with us, we always enjoy hearing how our guests got on and what they thought of the service that was provided. We feel very encouraged to receive your thoughtful praise and are glad to see we served you in a friendly and efficient manner, I hope this made you feel very welcome to Ibis City Centre and made your trip to Belfast even more enjoyable. It is pleasing to see you felt all departments across the hotel were worthy of top marks, our staff will be over the moon to see they exceeded your expectations and you noticed and appreciated their hard work. We love to hear everything ran smoothly from check in to check out and there were no issues during your stay and you found all of our facilities to be suitable for the needs of your visit. We would love to see you return, so make sure you keep using your loyalty membership to get the most discount, if you have any spare time please make sure you provide a review on TripAdvisor to allow other people to see what you thought, you can use this link: https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Kind Regards Claire Davidson Duty Manager.

Dear JOHN C., Thank you for choosing to stay at Ibis City Centre on your recent business trip to Belfast, it is always nice to welcome one of our loyalty members to our property and its is great to see your first time here did not disappoint. I am delighted to see you had a fantastic stay and hopefully we will be your number one hotel for both business and leisure purposes on future visits to the City. Maybe next time you will be able to sample some of the local attractions and City Centre amenities in more detail on your next trip. It is great to see you found our prime location within Belfast an advantage to the needs of your stay, we are lucky to be in the middle of the Centre and also have excellent access to the surrounding areas, thanks to the convenient motorway you have mentioned, we hope this made your plans run smoothly. With so many events and activities on within the City room rates are very expensive across Belfast in 3/4 & 5 star properties, even with your member discount, but we really appreciate that regardless of price you stayed loyal to the Accor brand and were pleased with your choice of accommodation. I would also suggest if you do stay in Belfast numerous times a corporate rate might suit you, if you wish to discuss this option just ring the hotel directly and one of our friendly team will assist you. It is very encouraging to read your comments about our staff and their communication skills, we are lucky to have a very pleasant, hardworking team of knowledgeable staff, so it is lovely to see their dedication to the job was noticed. We hope to see you in the future, if you have time make sure you share this rewarding feedback on TripAdvisor, you can use this link: https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Kind Regards, Claire Davidson Duty manager