ibis Belfast City Centre Hotel 3 stars

TripAdvisor rating 4.0/5 2,113 reviews
ibis Belfast City Centre
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+ 13 Services
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Room 1

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Hotel extras

  • Central location and the friendliest staff this side of the River Lagan

  • 124 double and twin bedrooms

  • Snacks and refreshments readily available

  • Hotel amenities include free fibre Wi-Fi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Belfast City Centre

100 Castle Street
NORTHERN IRELAND
BT1 1HF
belfast
united kingdom

Tel: +442890238888

Fax: (+44)2890/891890

Contact email

Check-in from 14h00

Check out up to 12h00

  • GREAT VICTORIA STREET :   GREAT VICTORIA

  • By plane

    BELFAST INTL At 25km / 15 miles

  • By train

    GREAT VICTORIA ST At 0km / 0 miles

GPS :54.599304, -5.934798

Our accommodations

Each of the hotel's ensuite bedrooms offer flat screen TVs, power shower, hairdryer and tea and coffee making facilities

Double room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Twin room with 2 beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LE RESTAURANT

Type of cuisine: Other cooking style

Our on-site 'Le Restaurant' offers tasty à la carte dishes through the evening, and a range of light bites served 24 hours a day. And our commitment to our neighbourhood's economy means it's all crafted with locally sourced produce wherever possible.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Belfast City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,981 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,113 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was a pleasant experience

Customer review rating 4.3/5

Frances Couples - 08/07/2019 AccorHotels certified review

The reception area could have been better.It was part of the bar!

Dear FRANCES L., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am sorry that you were unimpressed by the layout of the hotel, we do infact have the bar attached to the reception area but this is for the convenience of our guests, many prefer having everything in one place as its convenient to check in and then relax with a drink before heading up to the room, I apologise that this was not the case with yourself. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Clean comfortable and friendly staff.

Customer review rating 4.3/5

Barbara Couples - 07/07/2019 AccorHotels certified review

Good experience.

Dear BARBARA S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

MR Jeff M.

Customer review rating 4.3/5

Anonymous Friends - 07/07/2019 AccorHotels certified review

Just a one night stay - room v clean and good value and the reception staff were excellent. Being able to leave my luggage until my flight was due was really helpful.

Dear JEFF M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found the room to be clean, and the hotel to be of good value, I am particularly pleased to hear you found our team to be excellent and that they were able to assist in storing your luggage. I notice from your reservation you booked directly through the Accor website but you haven't signed up to become a member of the Le Club Loyalty Scheme, Did you know you could have saved 5%-10% on the reservation? and every other reservation you make in the future... Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Ideal placed for all amenities.

Customer review rating 4.3/5

David F. H. Couples - 06/07/2019 AccorHotels certified review

The room was clean and the staff were fantastic, let us leave our luggage until our flight time,also they serve a great pint of Guinness.

Dear David M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found the room to be clean and our team to be fantastic, reviews such as yours are very encouraging to us as guest satisfaction is the key element of our job role. I am also glad you enjoyed the Guinness served at the hotel. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Titanic Belfast

Customer review rating 4.3/5

James Families - 05/07/2019 AccorHotels certified review

Good rooms and upgrade as a member parking nearby but extremely difficult to find by car

Dear JAMES S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Not sure why I was put into a disabled room.

Customer review rating 4.3/5

Anonymous Business - 04/07/2019 AccorHotels certified review

While room was fine I am not sure why I was put into a disabled room. Sink was very low and shower would not stay up.

Dear SOPHIE B., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to apolgise that you were unhappy with your room in our hotel, unfortunately we were fully booked throughout the course of last week with many reservations having been made months in advance, when your reservation came through to we we had no standard double bedrooms available, we did however have accessible double rooms so to ensure your reservation was integrated onto the system and the bed preference was honored it would have had to be switched to an accessible room. I apologise for the inconvenience and I really hope you will return to our hotel again the future so we can have the opportunity to turn the negative experience into a positive one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Front Office Supervisor

First time with Ibis , highly delighted!

Customer review rating 4.3/5

Lynn Couples - 04/07/2019 AccorHotels certified review

The warm welcome we received was amazing, so genuine and friendly!

Dear LYNN W., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you received such a warm welcome from our team, our guest satisfaction is the key element of our job role so from the minute you walk in the door to the minute you leave the hotel we want to ensure you feel welcome and right at home -its great to see this was the case in your experience. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Very friendly accomadating staff in the hotel

Customer review rating 4.3/5

Linda Couples - 03/07/2019 AccorHotels certified review

Very enjoyable

Dear LINDA C., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Excellent location. lovely staff and comfortable room

Customer review rating 4.3/5

Timothy K. Couples - 03/07/2019 AccorHotels certified review

We stayed 3 nights on a short trip to Belfast. The hotel was very central and to a good ibis standard. Staff were great - we hadn't ordered breakfast as part of the package but were offered them on arrival at £6.95pp and it was excellent value. Beds were very comfortable shower very good

Dear TIM K., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the location of the hotel and the team we have here, its also great you were able to enjoy our discounted fully cooked and buffet breakfast (usually £8.95 when not added at check in). Its great to see you making full use of your Silver Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Good thank you

Customer review rating 4.3/5

Anonymous Business - 03/07/2019 AccorHotels certified review

Very nice

Dear Ann A., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Fantastic Stay

Customer review rating 4.3/5

Louise Couples - 02/07/2019 AccorHotels certified review

Great location, comfy room, friendly staff & lovely breakfast! Would definitely stay again!

Dear LOUISE M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Weekend break

Customer review rating 4.3/5

Gerry Couples - 02/07/2019 AccorHotels certified review

Enjoyed my stay good location clean and comfy good breakfast

Dear GERRY C., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Very enjoyable

Customer review rating 4.3/5

A W. A. F. W. O. A. R. W. C. A. V. C. B. M. V. L. C. Solo - 02/07/2019 AccorHotels certified review

A warm and friendly welcome on arrival. Reception helpful with questions on local places,directions and suggestions.

Dear KIERAN M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were greeted with a warm and friendly welcome and found the reception team to be helpful with your queries, guest satisfaction is the key element of our job role and reviews such as yours are very encouraging to us. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Hotel very nice

Customer review rating 4.3/5

Anna H. Couples - 02/07/2019 AccorHotels certified review

Hotel was central. Very clean, staff were excellent very helpful and chatty

Dear ANNA H., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Great hotel, right in the heart of Belfast .

Customer review rating 4.3/5

Wojtek P. Business - 01/07/2019 AccorHotels certified review

Booked it for short business trip . Great hotel , conveniently located . Spacious room, tasty breakfast and extremely polite and helpful staff .

Dear WOJCIECH P., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Good one night stay

Customer review rating 4.3/5

Becky Solo - 30/06/2019 AccorHotels certified review

Staff made the stay. Absolutely lovely front desk staff! Friendly, eager to help, gave great local recommendations and were fun to chat with at check in, etc. Good selection for breakfast. Room itself was nothing special - comfortable and clean. Wish there were outlets by the beds to easily charge my electronics while in bed. Towels were a little scratchy. Good cheap and cheerful hotel that met my needs for an extra night in Belfast. If I’m in the area in the future, it will definitely be a consideration for my next stay!

Dear REBECCA W., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see our reception team contributed so positively to your experience with us. Guest satisfaction is the key element of our job role and reviews like yours are so encouraging to us. We do apologise that the lack of sockets around the bedside were an inconvenience to you, this is of course due to the layout of the hotel when built, however the reception team are more than happy to provide our guests with extension leads upon requested. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Amazing

Customer review rating 4.3/5

Aisling B. Couples - 29/06/2019 AccorHotels certified review

Had a wonderful stay, very friendly and welcoming staff.

Dear AISLING B., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Very wonderful

Customer review rating 4.3/5

Frank S. Business - 29/06/2019 AccorHotels certified review

I had a great time at the hotel. Indeed right from check in and check out . The staff were friendly and receptive. The rooms were impeccably clean and peaceful.

Dear Frank S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Awful place to stay!

Customer review rating 4.3/5

David K. Business - 29/06/2019 AccorHotels certified review

Firstly, the car park is over the top of the local Iceland supermarket. Secondly, the bar is the reception. Thirdly, your room turns out to be a box with a plastic bathroom stuck in the corner. Fourthly, the area is awful.

Dear DAVID K., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately due to the location and layout of the hotel we do not have our own car park for guests, this means the only parking we can provide for our guests is the City Car parks which is indeed located above the Iceland supermarket however it is heavily discounted (£6 reduced from £25 for hotel guests per 24hr). Also due to the layout of the hotel when built our reception is indeed linked to the bar, this is mainly for the convenience of our guests as it keeps everything together, this however has been previously taken into consideration when planning for future refurbishment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to provide a better experience in the future. Sincerely, Emma McElkerney Front Office Supervisor

Alternative expectations

Customer review rating 4.3/5

Gegbuk Business - 29/06/2019 AccorHotels certified review

Not used to budget hotels there was a flimsy almost “caravan like” feel to the bathroom area. Everything else there was no difference . Staff friendly. Hotel clean overall a Positive impression by. Looked like it could maybe do with a refurb ? Having. Basic should not be confused with cheap and I think in some instances you have

Dear GRAHAM B., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am sorry to see you were unimpressed by the pod style bathrooms we have here at the Ibis, unfortunately these are brand standard and will be found in most Ibis hotels worldwide. Also, I am pleased to let you go we have began minor refurbishment to the hotel this year, all beds, pillows and televisions were replaced, the hotel was repainted and there are plans in motion for a major refurbishment of the hotel at the beginning of next year. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor
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