ibis Belfast City Centre Hotel

Dear SHANNON M., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to hear you had a good stay with us and found our team to be friendly, its also great to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear DAVID MR P., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you found our staff members to be friendly and helpful, we at the hotel know that our interaction with our guests contributes massively to their experience, so its great to read reviews such as your own where they are so positive. It's great to see the hotel had everything you needed, we hope this has made you even more determined to return to us soon. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear MARIE B., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted that you and your sister had such a positive experience with us, and I am also pleased that you were happy with the facilities in our accessible rooms. The chef will be pleased with your comments regarding the breakfast as he takes such pride in everything he prepares and feedback such as your own is so encouraging to him, we also try to stock up the buffet as regularly as possible to keep up with the freshness in quality that our guests expect when they pay. It's great that you made use of our restaurant and bar facilities and you are absolutely right, there's nothing worse than coming back exhausted from exploring a city as vibrant and thriving as Belfast is becoming and having to then get ready to go out all over again in search of somewhere decent to dine. -We're glad you didn't even have to leave the hotel for this! I have passed your comments onto all named departments who were all as delighted to hear them as I was to read them. Guest satisfaction is the key element of our job role and we absolutely love hearing back from our guests, especially when the experiences are as positive as your own. I am glad to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience with us and we hope we get the opportunity to welcome yourself and your sister back with us very soon. Sincerely, Emma McElkerney Front Office Supervisor

Dear MISS IMOGEN W., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see our hotel was everything you needed for a work visit! Quietness and cleanliness are certainly two qualities needed for an enjoyable visit. We're glad you were able to stay with us with no fuss. Hopefully this has made you determined to return to us as a social visit and get some sightseeing done! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear AMY C., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see how highly you scored us for all aspects of your stay. Its great to hear that you found us to be clean and comfortable, there's nothing better than coming home from a long day of sightseeing in a city as lively as Belfast and having somewhere clean and quiet to relax. I am also pleased to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear DIANA P., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am sincerely sorry about the issue with the fire alarm, it was completely unexpected and we did our best to get it switched off as quickly as possible to cause minimal disturbance, although I completely understand how frustrated you would have been after this. We are glad to see you found your room to be comfortable and clean. Its great to have someone relaxing to come back to after a long day exploring a city as thriving as Belfast. Once again I am sorry for the issue with the fire alarm and I really hope you return to us soon to give us an opportunity to restore your faith in us. Sincerely, Emma McElkerney Front Office Supervisor

Dear VANESSA M., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am sorry that you weren't impressed by the view from your room, unfortunately the layout of the hotel means that all our standard double rooms are located to the front of the hotel and all our twin rooms/accessible double rooms are located on the opposite side of the hotel and therefore situated next to residential apartments that blocks the view for our guests. Its great to see you found our hotel to be close to the famous tourist sites. Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I am delighted to see you found the hotel to be clean and the staff to be helpful, each and every guest's personal experience is so important to us and we love hearing feedback when a guest checks out especially when its as positive as your own. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear JOCELYN R., I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. Firstly please allow me to apologise for the delay during your check in, we do try to get our guests checked in as quickly and efficiently as we can, unfortunately due to our high occupancy lately there may be more of a wait than usual, thank you for your patience during this particular experience. On a more positive note its great to see that you enjoyed your stay with us and I am delighted to see you found our staff to be friendly. Im glad to see you were happy with the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. Thank you again for sharing you experience with us and we hope to welcome you back again soon. Sincerely, Emma McElkerney Front Office Supervisor

Dear NICKYMR W., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you found the team at our hotel to be friendly and helpful, and have also passed onto the housekeeping department that you found the room to be clean and well maintained. Guest satisfaction is the key element in our job role and feedback such as yours is so important to us. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear FAITH M., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I have passed your comments onto the housekeeping manager regarding the cleanliness of the hotel, the housekeepers work so hard to maintain the high standards our guests expect and its nice when they are acknowledged for this. The reception team are also delighted they contributed so positively to your experience with us. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action Sincerely, Emma McElkerney Front Office Supervisor

Dear DALE K., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. The chef is also delighted to see you were happy with the food that you consumed during your time with us. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for completing the survey and we hope to welcome you back again soon. Sincerely, Emma McElkerney Front Office Supervisor

Dear THOMAS q., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. We are delighted to see you had a peaceful stay and found our staff members to be polite and helpful, guest satisfaction is the key factor of our job role so reviews such as yours are so encouraging to us. I'm sorry to see you found the breakfast to be expensive, we do try to offer a wide variety of both fully cooked and Continental, and we offer a discounted price of £6.95 when added on at check in. I have made a note of your room number (118) and will be passing it onto the maintenance manager in regards to your comments about the cracked shower. We're sorry to see you didn't enjoy the ice cream in the restaurant, we do offer flavors such as Vanilla, Strawberry and chocolate, although when ordered with a dessert such as Chocolate cake or Apple pie we do serve with vanilla unless requested otherwise. Thank you again for completing the survey and we cant wait to welcome you back again soon, make sure you use your classic le club membership to book directly through the Acor website to avail of your exclusive members discounts. Sincerely, Emma McElkerney Front Office Supervisor

Dear SANDRA M., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see that you were greeted to our hotel by smiling faces, first impressions are so important to us because they set the tone of your whole experience and we are delighted to see yours was set appropriately. Our "pod-style brand standard bathrooms" do indeed come complete with a spacious power shower as its so important to start/end the day with a powerful shower. The chef if particularly delighted with your review as he takes such pride in everything he prepares and positive feedback is so encouraging to him. Its great that you both attended and were pleased with our "Meet the Manager" iniative that we hold every month, its so important to our General Manager Frankie as it indeed does as you stated give him an opportunity for guests to share their experiences that he may otherwise not have had the chance to hear. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear JEAN F., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It's great to see you were happy with your room and the service from our team members. Its a big shame about the primark fire! such a devastating incident in such an old building, the city centre just doesn't feel the same without it! Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear CLARE M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I'm delighted to see you found the check in to be efficient, we try to get our guests up to their rooms with minimal fuss so they can begin their journey in our beautiful city. Its great you found the rooms to be clean and comfortable, there's nothing better than coming home from a tiring day in a city as vibrant as Belfast and being able to relax and wind down in a place where you feel comfortable. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre Belfast_Northern_Ireland.html I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action Sincerely, Emma McElkerney Front Office Supervisor