ibis Belfast City Centre Hotel

Dear HARALD S., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am absolutely delighted when reading your review with the feedback you have provided for our team members, Scott, Shauna, Danielle and Chantelle are absolutely delighted that found them to helpful and that they contributed positively to your experience. The key element of our job role is to ensure guests satisfaction is always achieved so this is very encouraging for the team as a whole. Allow me to apologise for the mix-up with the service of your room, language barriers are not something that occur often in our hotel and I can only apologise that on this occasion it did arise. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear IAN t., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to see you were disappointed by the breakfast we offer at the hotel, we do try to offer a wide variety of both fully cooked and continental options for everyone to enjoy, for our continental option we do offer fruit salad, yogurt, a selection a cereals, pastries and bread, and for our fully cooked breakfast buffet we offer the option of a "full English" which consists of fried/scrambled eggs, hash browns, sausages, bacon, mushroom and beans. -unfortunately as the option we provide is known as the full English items such as potato bread, soda bread and black pudding are unavailable. We apologise for the inconvenience this may have caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Front Office Supervisor

Dear DAWN B., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were happy were the team at the hotel, I have passed on your comments to them regarding their helpfulness. We know that our interactions with our guests are crucial in contributing to their overall experiences so I am pleased your one was such a positive one. We hope this means you will return to us soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear VALERIE L., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were satisfied with the breakfast and the pleasantness of the team members here at the hotel, we hope this has made you more determined to return to us soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear TONY L., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were happy with the standard of cleanliness, I have passed these comments onto the housekeeping manager as the housekeeping team work very hard behind the scenes and its great when they are acknowledged for their efforts. I'm also pleased to see you were satisfied with the breakfast times, its great when you dont have to rush down and can have that extra hour relaxing in bed! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear PETER Y., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see your check in procedure was smooth, we try to make this transaction as quick and efficient as possible as we are arare our guests are eager to get to their room and begin their exploring. Its great to see your overall experience with us was so pleasant, we hope this has made you determined to return to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear OLWEN J., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found our team to be helpful and the bed to be comfortable. There's nothing better than coming back from exploring a city as vibrant as Belfast and being able to have a nice meal, a powerful shower and relaxing a nice comfortable bed -we're delighted in this case we ticked all the boxes! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear KELLY c., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the hotel, but even more so to hear that you found our team to be friendly and helpful. We at the the hotel understand how important our interaction is with guests when contributing to their overall experience so we are pleased to see in your case it was a positive one. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear MICHAEL w., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see our team were friendly during your stay and you had such a pleasant experience with us,we know how important guest interaction is when contributing to each guests individual experience. We hope this has made you determined to return to us. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear ELISSA S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to learn breakfast was not replenished during your dining experience, I will pass this feedback onto our breakfast chef as he usual standard is to continuously replenish items for maximum freshness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear NIELS D., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear KATHRYN W., Firstly I would like to thank you for taking the time to fill in our guest satisfaction survey, these surveys are so important to us as they give us a first hand insight into our guests experience, especially any issues that may have aroused -such as your own. I would like to apologise firstly than you were disappointed by your room type, I understand that this was a room designed for our wheelchair accessible guests, unfortunately as we have one of these rooms on each floor and each one has 1 double bed these rooms must be used by guests who make reservations when we are fully booked on standard double rooms, these rooms will automatically be changed on our system to accessible double rooms Unfortunately at the time you made your reservation with Expedia we had already sold our last standard double room and therefore it was changed to an accessible double room to allow you to keep your bed preference but to ensure we did not become overbooked on standard double rooms. We really hope this hasn't deterred you from staying with us again should you ever find yourself in Belfast, -If so please don't hesitate to contact me directly and I will arrange for complimentary breakfast to be added to your reservation. I apologise again for the inconvenience and really hope to welcome you back to the hotel soon as I would love an opportunity to change your initial experience with us into a positive one. Sincerely, Emma McElkerney Front Office Supervisor

Dear EDWARD H., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the location of the hotel. Belfast is expanding into such a vibrant lively city and we are so fortunate to be located in the heart of this. Its great to also see you were happy with the cleanliness of the hotel and the friendliness of the staff. We hope this has made you determined to return to us in the future. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Dear CASSANDRA R., Thank you firstly for taking the time to fill in our guest satisfaction survey. Firstly I would like to apologise sincerely for the issues you experienced in the restaurant, I can assure you these issues were previously raised with the relevent members of our team as this is not our usual standards of service. Unfortunately this particular evening we were experiencing high volumes of orders as we had 2 groups staying with us whom most of wished to dine with us at similar times, this unfortunately did cause a little confusion with certain orders and although we tried as a team to ensure every guest was served and satisfied in as little waiting time as possible there was unfortunately a few with some issues and I'm sorry to see you were one of these. I really hope this aspect of dining did not dampen your overall experience with us and sincerely hope it has not deterred you from staying with us. should you ever find yourself in Belfast again please contact the hotel directly for best available rates guaranteed and of course a complimentary free breakfast for your issues in the dining area. Sincerely, Emma McElkerney Front Office Supervisor