Hotel - ibis Belfast City Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Belfast City Centre Hotel

4.0/5 1,889 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access (Paying)
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Each of the hotel's ensuite bedrooms offer flat screen TVs, power shower, hairdryer and tea and coffee making facilities

  • 124 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 9 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,137 reviews

Our guest reviews for ibis Belfast City Centre

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,889 reviews
Milka D. Business - 11/10/2018 AccorHotels certified review
« It asnwer our basic needs. »

It was OK. The only problem was the air-condition which didn't work. We complained about it but it was not fixed.

Rosemary H. Couples - 11/10/2018 AccorHotels certified review
« Miss Rosemary H. »

We arrived early on Friday morning and headed up too the hotel hoping to drop our cases off. We were allowed access immediately which was excellent. The staff were friendly and could not do enough for you. Room good size, comfy bed and amazing shower. Very happy with stay.

Tom C. Business - 10/10/2018 AccorHotels certified review
« Cheap and cheerful. »

Good sleep. Clean room. Friendly staff. Adequate breakfast. Very reasonably priced given the location. Would certainly stay there again.

Anonymous Business - 10/10/2018 AccorHotels certified review

The staff at recepion were very good. In particular one of them kindly did my online check-in for my flight home, printing out the boarding pass when the lobby computer was not aavailable to me because somebody had changed the password. The landing looked a bit "tired" and worn. The room was OK - though the AC seemed to make no diffeerence to the temperaure. The food was what I would have expected for the price.

Noemi M. Friends - 10/10/2018 AccorHotels certified review
« It could have been better. »

Staff friendly, room clean, but a bit disappointed. it was a birthday celebration trip and I have requested by email a bottle of wine and a card to surprise my friend for her birthday (of course I was happy to pay for). My flight was delayed that day, so we arrived about 10.30pm tired hungry and grumpy as we lost a full day at the airport. When I went in the room I was not happy not to find the card and the bottle but I did not report it straight away, I decided to speak to reception on Saturday morning, when I told about my disappointment the girl was really apologetic, however no action has been taken. When we checked out we were not asked how our stay was, only if we needed a vat invoice.

Harry Friends - 10/10/2018 AccorHotels certified review
« The staff make the difference »

When six of us arrived in our rental van on 26/9/18, parking to unload luggage looked very restricted. However, when we enquired at reception, a manager Scott immediately came outside, assured us of safe temporary parking and even helped us take our luggage into reception. That was a good start to our welcome. Shauna at reception was extremely helpful and exceeded our expectations in a number of areas. Restaurant staff Daniel and Chantelle were very good at their jobs and pleasant to deal with. We stayed in room 802. It had a leaking overflow pipe in the handbasin. This was immediately attended to. Room service was not carried out one day perhaps due to my attempting to talk with a male room service attendant about wanting my room serviced. I wanted to ensure our room was serviced because their was no request tag to hang on our door handle. I believe he did not to understand english although he did not say anything to the contrary. The moral is "don't talk to room service staff because they may be from a non english speaking background." Overall, a good experience due to the good staff culture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HARALD S., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am absolutely delighted when reading your review with the feedback you have provided for our team members, Scott, Shauna, Danielle and Chantelle are absolutely delighted that found them to helpful and that they contributed positively to your experience. The key element of our job role is to ensure guests satisfaction is always achieved so this is very encouraging for the team as a whole. Allow me to apologise for the mix-up with the service of your room, language barriers are not something that occur often in our hotel and I can only apologise that on this occasion it did arise. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Natalie Business - 10/10/2018 AccorHotels certified review
« Perfect for what I needed. »

I only stayed overnight as I had a work event early the next morning. The check in and out process was simple and the reception staff were pleasant and helpful. The room was more than adequate for my needs. The only issue was that the WiFi in the hotel wasn’t working during my stay which made it a bit more difficult to prepare for the next day ahead.

Ian T. Couples - 09/10/2018 AccorHotels certified review
« Good but could have been better »

Small room but clean and tidy, the staff were very helpful, location good but disappointed with the breakfast not worth the money, came down 9.45 had some fruit salad which consisted mostly of Apple's,so went for a fry up sausage bacon edge ECT tomorrow my horror no soda bread potato bread black pudding and this is the heart of Belfast not good at all ,if you are going to put on a cooked breakfast make sure you do it right it will make all the difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN t., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to see you were disappointed by the breakfast we offer at the hotel, we do try to offer a wide variety of both fully cooked and continental options for everyone to enjoy, for our continental option we do offer fruit salad, yogurt, a selection a cereals, pastries and bread, and for our fully cooked breakfast buffet we offer the option of a "full English" which consists of fried/scrambled eggs, hash browns, sausages, bacon, mushroom and beans. -unfortunately as the option we provide is known as the full English items such as potato bread, soda bread and black pudding are unavailable. We apologise for the inconvenience this may have caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Front Office Supervisor

Dawn Friends - 09/10/2018 AccorHotels certified review
« Great stay »

Hotel staff was great...accommodating and extremely helpful. We had a fabulous stay at the Ibis Belfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAWN B., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were happy were the team at the hotel, I have passed on your comments to them regarding their helpfulness. We know that our interactions with our guests are crucial in contributing to their overall experiences so I am pleased your one was such a positive one. We hope this means you will return to us soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Valerie L. Friends - 09/10/2018 AccorHotels certified review
« Nice room. Satisfactory breakfast. Pleasant staff. »

Very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VALERIE L., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were satisfied with the breakfast and the pleasantness of the team members here at the hotel, we hope this has made you more determined to return to us soon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

T L. Friends - 08/10/2018 AccorHotels certified review
« Very good stay. »

Room was very clean. Liked the fact that you could get a breakfast up to 11.00 am good food and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TONY L., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were happy with the standard of cleanliness, I have passed these comments onto the housekeeping manager as the housekeeping team work very hard behind the scenes and its great when they are acknowledged for their efforts. I'm also pleased to see you were satisfied with the breakfast times, its great when you dont have to rush down and can have that extra hour relaxing in bed! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Peter Y. Couples - 07/10/2018 AccorHotels certified review
« Totally satisfied »

Very good indeed. Arrival and checking in smooth friendly and professional. Room servicing excellent. Very good breakfast offering and service. All together made for a pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER Y., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see your check in procedure was smooth, we try to make this transaction as quick and efficient as possible as we are arare our guests are eager to get to their room and begin their exploring. Its great to see your overall experience with us was so pleasant, we hope this has made you determined to return to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Olwen J. Families - 07/10/2018 AccorHotels certified review
« Comfortable bed lovely shower good food »

Helpful staff, comfortable bed, good shower, lovely food

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLWEN J., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found our team to be helpful and the bed to be comfortable. There's nothing better than coming back from exploring a city as vibrant as Belfast and being able to have a nice meal, a powerful shower and relaxing a nice comfortable bed -we're delighted in this case we ticked all the boxes! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Kelly C. Families - 07/10/2018 AccorHotels certified review
« Very accommodating and comfortable »

The hotel was very nice and modern. Staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KELLY c., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the hotel, but even more so to hear that you found our team to be friendly and helpful. We at the the hotel understand how important our interaction is with guests when contributing to their overall experience so we are pleased to see in your case it was a positive one. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Pauline W. Couples - 07/10/2018 AccorHotels certified review
« Brilliant »

Faultless, you couldn’t have been better. Service and friendliness nothing was too much bother. Great thanks. Best wishes to all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL w., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see our team were friendly during your stay and you had such a pleasant experience with us,we know how important guest interaction is when contributing to each guests individual experience. We hope this has made you determined to return to us. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Elissa Families - 06/10/2018 AccorHotels certified review
« Great - close to everything »

Great - had breakfast each day but disappointed that they didn’t replenish food during our meal

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELISSA S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to learn breakfast was not replenished during your dining experience, I will pass this feedback onto our breakfast chef as he usual standard is to continuously replenish items for maximum freshness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Niels D. Solo - 06/10/2018 AccorHotels certified review
« ok »

hhhh

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIELS D., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Cathy Business - 05/10/2018 AccorHotels certified review
« Shoebox room with lack of basic comforts »

The check in, foyer and breakfast were great. But I was quite dissatisfied with my room. I was in room 101 which was a shoebox with barely a window, I felt like I was showering at a school camp, the bathroom smelt, and the room was poorly organised. Only 2 power sockets and on the other side of the room to the bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHRYN W., Firstly I would like to thank you for taking the time to fill in our guest satisfaction survey, these surveys are so important to us as they give us a first hand insight into our guests experience, especially any issues that may have aroused -such as your own. I would like to apologise firstly than you were disappointed by your room type, I understand that this was a room designed for our wheelchair accessible guests, unfortunately as we have one of these rooms on each floor and each one has 1 double bed these rooms must be used by guests who make reservations when we are fully booked on standard double rooms, these rooms will automatically be changed on our system to accessible double rooms Unfortunately at the time you made your reservation with Expedia we had already sold our last standard double room and therefore it was changed to an accessible double room to allow you to keep your bed preference but to ensure we did not become overbooked on standard double rooms. We really hope this hasn't deterred you from staying with us again should you ever find yourself in Belfast, -If so please don't hesitate to contact me directly and I will arrange for complimentary breakfast to be added to your reservation. I apologise again for the inconvenience and really hope to welcome you back to the hotel soon as I would love an opportunity to change your initial experience with us into a positive one. Sincerely, Emma McElkerney Front Office Supervisor

Edward H. Friends - 05/10/2018 AccorHotels certified review
« Mr »

Great location, friendly staff clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDWARD H., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the location of the hotel. Belfast is expanding into such a vibrant lively city and we are so fortunate to be located in the heart of this. Its great to also see you were happy with the cleanliness of the hotel and the friendliness of the staff. We hope this has made you determined to return to us in the future. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Sincerely, Emma McElkerney Front Office Supervisor

Anonymous Friends - 05/10/2018 AccorHotels certified review
« Adequate »

The front desk staff were nice however we dined in the restaurant downstairs and had to wait over an hour for chicken wings, nachos( that never arrived),and a salad. There was also no bar soap in the room or Kleenex

Our hotel has responded to the review
Our hotel has responded to the review

Dear CASSANDRA R., Thank you firstly for taking the time to fill in our guest satisfaction survey. Firstly I would like to apologise sincerely for the issues you experienced in the restaurant, I can assure you these issues were previously raised with the relevent members of our team as this is not our usual standards of service. Unfortunately this particular evening we were experiencing high volumes of orders as we had 2 groups staying with us whom most of wished to dine with us at similar times, this unfortunately did cause a little confusion with certain orders and although we tried as a team to ensure every guest was served and satisfied in as little waiting time as possible there was unfortunately a few with some issues and I'm sorry to see you were one of these. I really hope this aspect of dining did not dampen your overall experience with us and sincerely hope it has not deterred you from staying with us. should you ever find yourself in Belfast again please contact the hotel directly for best available rates guaranteed and of course a complimentary free breakfast for your issues in the dining area. Sincerely, Emma McElkerney Front Office Supervisor

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