ibis Belfast City Centre Hotel

Dear MARTIN m., Thank you very much for taking the time to share your valued feedback with us, it is great to see you had a very positive stay with us. I am pleased to see you found our central location ideal for the purpose of your trip. We hope our prime position enabled you to experience some of the local and surrounding attractions as well some of the fantastic bars and eateries. It is rewarding to see our friendly team members made you feel very welcome at Ibis City Centre and we hope this will encourage you to select us on your next stay in Belfast. Make sure you become part of our free Loyalty Membership to ensure you get further discount and perks on your next stay in any Accor property. It is our way of saying thank you for being our loyal guest and you will experience better value for money. Kind Regards Claire Davidson Duty Manager.

Dear BRENDA B., Thank you for deciding to share your fantastic feedback with us. We are delighted to see you had such a pleasant stay whilst being our guest and Ibis City Centre will be your number one choice for accommodation on your next trip to Belfast. The chef will be very pleased to see you were more than satisfied with the quality and the wide selection of options available in our buffet breakfast. Our breakfast chef has only recently joined the team so I will be sure to pass on your praise so he can continually provide this consistency. Our front of house members of staff will also be very pleased with your positive compliments regarding their welcoming attitude and helpfulness we hope this made your stay very comfortable with us. Our prime position within the City enables all of our guests to explore the local and surrounding attractions as well as the numerous restaurants and bars we are lucky to have on our doorstep, so it is great to see this was an advantage for you too. We would love to see you again so make sure you join our free Accor Loyalty club to get exclusive discounts and perks, it is our way of thanking you for being a loyal guest of ours. If you need any further information on this please just ask. The team and I would be very grateful if you could share this rewarding review on TripAdvisor to allow other guests to see how you felt about Ibis City Centre. Kind Regards, Claire Davidson Duty Manager

Dear WENDY r., Thank you for sharing your compliments with us, it is fantastic to see your stay was a very positive experience. I do however apologise you didn't feel our menu was substantial enough for the evening, we hope this didn't cause too much inconvenience and I have made the Food & Beverage department aware for future planning. Our staff will be delighted to read all of your compliments regarding their dedication to the job and welcoming manner, I hope this made you feel very welcome to Ibis City Centre throughout your stay. It is great to see you found our central hotel in an ideal location for a week of exploring the vibrant City, as you mentioned we are lucky to be right in the heart of Belfast and have great access to local attractions by foot and the surrounding landmarks with the City Sightseeing tour and accessible Motorway. We hope you were able to fit in all of the activities you had planned and learnt a lot about our historic and modern attractions. Hopefully if you return to Belfast we will be the only hotel you consider staying in as it was a pleasure meeting you and your husband and we would love to welcome you back on future trips to our City. Make sure you become part of our Loyalty programme to ensure you get discount on your next booking. Kind Regards, Claire Davidson Duty Manager

Dear CLARE H., Thank you for taking the time to tell us what you thought about our hotel. It is great to see you had a very pleasant experience and didn't find any faults whilst you were staying at Ibis City Centre. It is very pleasing to hear our friendly team of staff provided an efficient service and made you feel very welcome from the moment you checked in until you checked out. The team members will be delighted with your praise and high scores as it shows we are achieving very high standards across each department, this will provide the motivation for the staff to consistently provide this level of service at all times. Thank you for sampling our great value buffet breakfast it is good to know you found plenty to choose from and high quality products so I will let the Chef know to keep up the good work. Our Housekeeping department will also be very pleased with your compliments concerning the cleanliness of the room. We aim to provide a clean and welcoming environment for guests to rest in, after a busy day exploring the busy City, so It is fantastic to see we achieved this and made Ibis City Centre an ideal spot for your getaway to Belfast. As everything was perfect we hope this will encourage you to stay with us again, so when making your next direct booking make sure you join the free Accor Loyalty Club to ensure you get your exclusive discounts for being our loyal guest. We would be very thankful if you could provide this excellent review on TripAdvisor also, you can use this link; https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again. Kind Regards Claire Davidson Duty Manager

Dear EMMA C., Thank you for staying with us on your recent trip to Belfast, we are very pleased that you were able to take the time and share your valued feedback with us. I am disappointed to see you experienced a smell in the bathroom whilst staying with us, I apologise for this inconvenience as it is not indicative of our usual standards, however it is great to see this was not a result of poor housekeeping as you found your room/ bathroom to be of a high standard of cleanliness. Rest assured we have taken note of the room number and housekeeping will ensure there is no smell for the next guest. As you mentioned we are in the middle of the City Centre and encourage our guests to enjoy exploring the surrounding area, so we aim to provide a friendly service and clean surroundings to ensure they have a welcoming and comfortable stay. It is great to see we achieved this during your stay. I can see you felt your room rate was on the higher side so I would encourage you to book direct on your next stay and become part of the loyalty club in order to receive further discounts and perks and therefore getting better value for money. We look forward to your return visit. Kind Regards Claire Davidson Duty Manager

Dear MEHRO I., Thank you for staying with us on your recent trip to Belfast, we are very pleased to receive your feedback as it will help us improve all of the services and facilities we provide to ensure all guests leave satisfied. Whilst I am disappointed to see you experienced a few issues whilst being our guest, I am glad to see our friendly team of staff acted immediately and professionally provided you with suitable solutions. Rest assured we are continually working hard to fix these imperfections and will ensure none of them occur again. I am pleased to see our front of house team got a special mention in your review and you found them to welcome you in a very friendly and helpful manner, we hope this added to the enjoyment of your stay. As a City Centre hotel we are right in the middle of all the action, hopefully you had the chance to experience some local activities and attractions and sampled the local culture. We look forward to seeing you again so make sure you book direct to guarantee a cheaper room rate and therefore better value for money. Kind Regards Claire Davidson Duty Manager