ibis Belfast City Centre Hotel

Dear RICCARDO P., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found our hotel to be comfortable and clean. Unfortunately we don't have any in house laundry facilities, we do however have an outside service that will come and collect laundry before 8am and return it before 3pm the same day. This is handy for our guests who are staying with us for more than one night. Alternatively there is a coin operated launderette located less than 5 minutes away from the hotel. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear KATRINA B., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us . https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear STEPHANIE S., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Firstly I would like to apologise that you felt there was insufficient options for your particular dietary requirements at our breakfast buffet. At the minute for our guests who stay with us that have coeliac we do offer a selection of bacon, scrambled eggs, gluten free porridge, cornflakes and bread. Alternatively the chef is more than happy to cook items such as omelettes to provide more of an option. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Front Office Supervisor

Dear GARETH R., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear FIONA E., Firstly I would like to thank you so much for choosing to stay at the Ibis Belfast City Centre, and also thank you so much for completing the guest satisfaction review. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear SHANE R., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I would firstly like to apologise that you found your check in experience to be a little slow. Unfortunately Saturdays can be our busiest day in the hotel and there can be a bit of a Que at reception but I assure you the reception team work as quickly as possible to cause minimal disruption to our guests experience. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear GARRYMR S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found your room to be well maintained and clean. I have passed this feedback onto the housekeeping manager to share with her team. The housekeepers work so hard behind the scenes to ensure the high standards of cleanliness our guests deserve are always met and its nice when they receive acknowledgement for this so thank you for that. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear OWEN B., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. Firstly I would like to sincerely apologise for the experience you had, I understand how frustrating this must have been for you especially at that time of the night. I am also sorry that the issue was not resolved after being reported to the reception team, this is completely unacceptable on our part. I have spoken to the general manager and he has agreed that as you stated you stay with us regularly, should you agree to return to us in the future if you contact the hotel directly we will provide a discounted rate as we would hate for this incident to taint your overall experience with us. If you would like to accept this offer please contact us directly on h7… with the dates you wish to stay and we will contact you with the preferential rate agreed. Alternatively you can contact either myself or the general manager Frankie on 02… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Front Office Supervisor

Dear PATRICK D., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found the staff to be friendly and the room to be clean and comfortable. Its great to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it with so many beautiful restaurants, well known pubs and lively shopping areas right on our doorstep, we also have so many of the cities famous tourist attractions just a stones throw away. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear LINDA A., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it. Its also great to see you found the beds to be comfortable. There's nothing better than coming back from a tiring day of exploring a city as lively of Belfast and being able to relax in a nice comfortable environment. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear GRETAR R., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it. Its great to see our team were able to contribute to making your stay with us such a positive one. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear PETER s., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. Firstly I would like to apologise for the incident regarding the breakfast and the lack of communication between the team regarding your breakfast cancellation. I am sorry that you felt the breakfast was inadequate. We do try to provide a range of both continental and fully cooked items to suit the needs of all our guests, I'm sorry this wasn't the case in your experience. Breakfast should have been cancelled from the reservation straight away, I sincerely apologise that it wasn't and you had to re-explain the situation at departure. I completely understand how frustrating this must have been. On a more positive note, I am delighted to see you were impressed by the location of the hotel, Belfast is expanding into such a vibrant city and we are so fortunate to be located in the heart of it. It's great to see your overall experience with us was a pleasant one. Should you ever find yourself in Belfast again we would love it if you stayed with us again. Please contact the hotel directly for best rates guaranteed, Sincerely, Emma McElkerney Front Office Supervisor

Dear ANN E., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see your experience with us was such a pleasant one. I have passed your comments onto the housekeeping manager who is very pleased you found your room to be spotless, the housekeeping team work so hard behind the scenes to maintain the high level on cleanliness our guests deserve so its great when they are acknowledged for this. I am so pleased to see you would recommend us to anyone who is wanting to stay in Belfast, I hope this means you will be returning to us very soon! I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear JOYCE M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found our hotel to be very central with friendly staff, we love contributing to our guests stay with us to ensure their experience is a positive one. Its great to see you making full use of you Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Dear WENDYMS S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found your room to be clean and well equip to your needs, I have passed this feedback onto the housekeeping manager to share with her team as they work so hard behind the scenes to ensure the hotel maintains the high standards of cleanliness our guests deserve. Its great when they are acknowledged for this. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor