ibis Belfast City Centre Hotel

Dear ANNEMARIE S., Thank you for your fantastic review, we really appreciate all forms of feedback so we can see how we can improve. It is very pleasing to see you found our central location an advantage, we are very lucky to have numerous eateries, shopping outlets and local attractions all within walking distance, we hope you enjoyed what was on offer. Your praise will be used as encouragement for the staff to keep up the high standards of service and improve daily. We hope to see you again, make sure you use your loyalty membership number to get your exclusive discount. Kind Regards Claire Davidson Duty Manager

Dear DONNA F., Thank you for staying with us and thank you for taking the time to share your thoughts and opinions with us. We greatly appreciate your feedback as it is very important to us to see how we are doing. Thank you for dining with us during your stay, I will pass your compliments regarding all of your meals on to the chef who was on duty. It is great to see our reception staff also provided high standards of service throughout your stay and I hope this made you feel welcomed as soon as you checked in. We hope you enjoyed your visit to Belfast and got to sample a few of the local attractions. We hope you enjoyed your stay and we hope to see you again in the future, make sure you are using your loyalty membership Number to ensure you get your exclusive discounts. Kind Regards Claire Davidson Duty Manager

Dear CATHERINE KELLY, Thank you for choosing to stay with us and thank you for taking the time to respond to us with your valued feedback we really appreciate all of your comments. It is great to see that you were warmly welcomed by our friendly staff and had a comfortable stay with us, I will be sure to pass on your pleasant words regarding the cleanliness of your room to the housekeeping team to let them know their hard work was noticed. I apologise about the lack of channels tuned into your TV, I will make sure that the maintenance team do a check of all of the T.V's to ensure they are properly tuned to avoid disappointment, thank you for pointing this out at we can now improve our services and facilities. We hope you enjoyed visiting Belfast and would consider staying with us again, if you do choose Ibis City Centre on your next trip to Belfast make sure you join our Loyalty Programme to get your exclusive discount for being a loyal customer. Kind Regards, Claire Davidson Duty Manager

Dear PETER B., Thank you for taking the time to share your valued feedback, we really appreciate it. I am extremely disappointed to see that your stay with us did not meet your expectations. At Ibis we strive to ensure all our guests have a comfortable stay and the poor facilities in your room not demonstrative of our usual standards. We have taken all of your comments on board regarding your stay and we sincerely apologise for the inconvenience caused. I will make sure maintenance and housekeeping do more thorough checks on the rooms before we release them to our guests. I can assure you that our team will work very hard to rectify the issues regarding the air con and the blankets and we hope you will stay again with us so we can show you our improvements. Kind Regards Claire Davidson Duty Manager

Dear CHRISTINE P., Thank you for choosing to stay with us on your recent trip to Belfast. We love to hear about our guest's recent stays so thank you for providing your valued opinions. It is very rewarding to see top marks in all of the departments across the hotel, our staff are continually working hard to ensure they maintain high standards in all areas so it is great to see they demonstrated this throughout your stay, It is great to see you found our buffet breakfast of good quality and we hope next time you stay you will explore our evening menu too. Our staff will be happy to hear you found them helpful and I hope they assisted in making your stay a pleasant one. We hope to see you again. Kind Regards, Claire Davidson Duty Manager

Dear ROB W., Thank you for taking the time to respond with your valued feedback, we really appreciate your comments. It is very disappointing to see low scores regarding your accommodation, I apologise the heat of the room was not suitable and was too warm, if this happens again in the future please make on of our friendly staff members aware and they can try to rectify the issue straight away to make your stay more comfortable. But please accept my apologies for this inconvenience. It is great to read such pleasant words about our staff and they will be delighted that you noticed their professional yet friendly service, I will let the team know. As a valued customer, we would like to welcome you back on your next stay and hopefully you will see an improvement in standards on your next visit. Kind Regards, Claire Davidson Duty Manager

Dear JENNIE L., As a valued silver Accor member it is very disappointing to read that your stay was not of the standards you expected, please accept my sincere apologies on behalf of the hotel. I am sorry we did not put you in a top floor room, we genuinely always try to meet the requests of the guest so next time please ask one of our friendly team members to move you to a higher floor, if the rooms are available we will be more than happy to accommodate our guests wishes. I am sincerely sorry about your meal. This is not indicative of our usual service in this department, I hope your issue was resolved at the time and if not please contact us at h7… and we will certainly resolve the problem. It is great to see your check in and check out process was efficient and you felt our staff were deserving of top marks, we hope this will encourage you to come back and we can hopefully demonstrate some improvements from your last visit. Kind Regards Claire Davidson Duty Manager

Dear SAU LING FLORA N., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is great to see you found our location advantageous and we hope you got to explore all of the local attractions and amenities right outside our door. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Davidson Duty Manager

Dear SIMON T., Thank you very much for providing us with your valued feedback, we really appreciate it. We have taken all of your feedback on board and hope to make improvements in all areas in the near future and we hope to see you return. We hope you had a lovely trip exploring Belfast and got to see all of the local attractions and amenities, that we are so lucky to have right on our doorstep. Make sure you keep using your loaytly membership to get the best price guaranteed. Kind Regards Claire Davidson Duty Manager

Dear GERARD W., Thank you for staying with us and thank you for leaving your valued feedback, we really appreciate it. It is very rewarding to see top marks in all departments as it shows you had a pleasant experience whilst staying with us. Our staff will be delighted to see they made your stay a little more enjoyable and you felt everything was of a high standard. Honestly would love to give away free nights to everyone but unfortunately the our excellent team of staff wouldn't get paid!! But make sure you keep booking direct and using your loyalty membership number and after 10 stays you will actually qualify for a free night's stay. If you have a spare 5 minutes please make sure you post this excellent review on TripAdvisor to allow other guests to see what you thought. Kind Regards Claire Davidson Duty Manager

Dear SANDY R., Thank you very much for your valued feedback, it is always a pleasure to receive a positive review and we really appreciate your response. I will definitely pass on your compliments regarding our staff on arrival, as this pleasant review will encourage everyone to keep up the high standards. It is very rewarding to see top marks across all departments, as it tells us you had a positive experience whilst being our guest. We hope to see you again in the future and hope you enjoyed exploring our City. If you have any spare time please make sure you post this lovely review on TripAdvisor so other guests can see how we are doing. Kind Regards Claire Davidson Duty Manager

Dear WILLIAM B., Thank you for choosing to stay at Ibis City Centre, on your recent visit to Belfast, we also greatly appreciate the time you have take to share your feedback. It is very pleasing to read such great feedback regarding our excellent team of staff, I will definitely pass this feedback on to the team and I am sure this will act as encouragement to maintain the high standards of service they provided you with. Unfortunately we do not provide any extra services such as porterage but if you are ever stuck our friendly team of staff will always try and help any guests that are struggling on their own. We hope to see you again in the near future and hopefully your next stay is as pleasant as this one. Kind Regards Claire Davidson Duty Manager

Dear a. P., Thank you for taking the time to respond with your valued feedback, we really appreciate it. Please let me apologise for the disappointing check in, after fully investigating what happened, I have found out that you arrived a day after the reservation was made for, therefore this would have taken a bit longer than usual to get you checked in. When a booking is made through a 3rd party site it is up to them to notify us of the changes, this did not happen in this occasion and that is why it might of seemed like a longer process when you arrived, I am sincerely sorry for the misunderstanding. I will pass on your feedback to the F and B team to ensure they fully stock the breakfast area, we appreciate your comment regarding this as it will help us improve our standards. We hope you enjoyed your business trip to Belfast and would love to see you return, to demonstrate how we are continually improving our standards. Kind Regards Claire Davidson Duty Manager

Dear Louise m. - HENPARTY, Thank you for taking the time to respond with your excellent feedback, we really appreciate it. Thank you for choosing Ibis City Centre for your hen party, it is very rewarding to see we were able to make your special occasion a positive experience. We are so pleased all the girls enjoyed their rooms and breakfast and had a lovely weekend, I am sure there were a few sore heads in the mornings, so it is always nice to have a fully cooked breakfast as a cure. I am sure you took advantage of our Central location to sample some of the Belfast Nightlife! We look forward to seeing all the Hen's again, individually or as a group again, everyone is always welcome. Make sure you post this fantastic review on TripAdvisor, next time you are free to let other guests know how we did during your stay. Kind Regards Claire Davidson Duty Manager