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ibis Belfast City Centre Hotel 3 stars

TripAdvisor rating 4.0/5 2,121 reviews
ibis Belfast City Centre
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Room 1

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Hotel extras

  • Central location and the friendliest staff this side of the River Lagan

  • 124 double and twin bedrooms

  • Snacks and refreshments readily available

  • Hotel amenities include free fibre Wi-Fi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

ibis Belfast City Centre

100 Castle Street
NORTHERN IRELAND
BT1 1HF
belfast
united kingdom

Tel: +442890238888

Fax: (+44)2890/891890

Contact email

Check-in from 14h00

Check out up to 12h00

  • GREAT VICTORIA STREET :   GREAT VICTORIA

  • By plane

    BELFAST INTL At 25km / 15 miles

  • By train

    GREAT VICTORIA ST At 0km / 0 miles

GPS :54.599304, -5.934798

Our accommodations

Each of the hotel's ensuite bedrooms offer flat screen TVs, power shower, hairdryer and tea and coffee making facilities

Double room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Twin room with 2 beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LE RESTAURANT

Type of cuisine: Other cooking style

Our on-site 'Le Restaurant' offers tasty à la carte dishes through the evening, and a range of light bites served 24 hours a day. And our commitment to our neighbourhood's economy means it's all crafted with locally sourced produce wherever possible.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Belfast City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,001 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,121 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

John M.

Customer review rating 4.3/5

John M. Solo - 16/07/2019 AccorHotels certified review

Found service excellent, mails and accommodation very good

Dear JOHN M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Location excellent and friendly and helpful staff

Customer review rating 4.3/5

T Couples - 15/07/2019 AccorHotels certified review

Very happy with facilities, cleanliness and will definitely stay here again

Dear TESSY O., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Great location

Customer review rating 4.3/5

Fiona D. Couples - 15/07/2019 AccorHotels certified review

Great location we stayed in this Ibis for two nights it was near all the shops bars eateries also easy access from the train and bus station Staff were friendly and very helpful rooms were good we had the breakfast on the second Morning good value if booked before had a great stay thanks ibis

Dear FIONA D., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found the hotel to be in a great location, we are indeed very fortunate to be so centrally located. I am also pleased to see you were able to avail of the promotional breakfast rate discounted from £8.95 to £6.95 when purchased in advance. I hope you enjoyed our selection of fully cooked and continental buffet items. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

All that we were looking for

Customer review rating 4.3/5

Jean M. Friends - 14/07/2019 AccorHotels certified review

Excellent

Dear JEAN m., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Lovely weekend break in Belfast

Customer review rating 4.3/5

Helen Couples - 13/07/2019 AccorHotels certified review

A very enjoyable stay at the Ibis Central Belfast. Great location for city centre, good food and very clean.

Dear HELEN C., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

our holiday

Customer review rating 4.3/5

Rossano G. Families - 11/07/2019 AccorHotels certified review

Smashing hotel lovely staff clean and efficient

Dear ROSSANO g., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Convenient location, great parking arrangements

Customer review rating 4.3/5

Paul Couples - 11/07/2019 AccorHotels certified review

I needed a good value hotel with parking facilities in a convenient location. The arrangement with the car park immediately opposite means £6 per night rather than £15. Turn left out of the hotel and you're heading towards the still politically contentious West Belfast, if that's of interest. Turn right and you're soon into the city centre. Perfect.

Dear PAUL A., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback and I am delighted to see you were able to make use of our guest discount with City Car parks. I also hope you got the chance to explore West Belfast as well as the city centre. It is quite infamous for its political history but this is also fascinating to our guests, From the murals, the statues and the infamous peace wall. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

clean and comfortable, friendly and helpful staff

Customer review rating 4.3/5

Anonymous Friends - 10/07/2019 AccorHotels certified review

very welcoming and helpful staff. clean reception and room. plenty of variety of food

Dear JUDITH P., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found our team to be welcoming and helpful. I have also passed your comments onto the housekeeping manager to share with her team as the housekeepers work so hard behind the scenes to ensure the high level of cleanliness our guests deserve are met. its great when they are acknowledged for this. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

A good price from booking ahead and a decent hotel with friendly staff

Customer review rating 4.3/5

Brendan Solo - 10/07/2019 AccorHotels certified review

Just a one night stay as part of a trip to Ireland. The first time overnight in Belfast in many years and it is hugely improved. Location good for the shopping area of Belfast. Room large, clean and comfortable. Only very minor niggle, no socket by the bed for mobile phone charging.

Dear BRENDAN S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you decided to return to Belfast. It has indeed improved from the Belfast it was in past years -its expanding into such a vibrant, lively city. Its also great to see you were impressed by the location of the hotel, we are indeed very fortunate to be so central. I apologise that you felt the placing of sockets to be inconvenient, this is of course due to the layout of the hotel when built. We are however happy to provide extension cords when needed for convenience. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Good location - Great staff

Customer review rating 4.3/5

Sebastien Friends - 09/07/2019 AccorHotels certified review

Good location, only a few minutes from the town hall - Nice and helpful staff - Great breakfast. Clean and functional room. Very comfortable bed. Only con: the window closing mechanism (room 208) was a bit "worn" and let part of the street noises pass during the night (Friday nights are not the quietest in Belfast). I would have no problem coming back nonetheless.

Dear SEBASTIEN R., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by our central location, City hall is indeed just a 5 minute walk. Its great to see you also found the team at the hotel to be helpful and enjoyed our fully cooked and continental breakfast. i am however sorry to see the window in your room was worn. I have passed this feedback onto the maintenance manager to have a look at -we hate to think anything disturbed our guests overall experience. Thats why these feedback platforms are so important to us as they bring to light issues we may otherwise have been unaware of. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Great location

Customer review rating 4.3/5

Rob M. Families - 09/07/2019 AccorHotels certified review

A great location although the area immediately surrounding the hotel is a little rough. Very close to the sights and all amenities. At first I though the bed was a bit hard but I had two good night's sleep. The bathroom 'pod' in the room is different but very clean and we had a very pleasant stay. Food in the restaurant was very good too.

Dear ROB M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found the hotel to be in a great location however I am sorry to see you found the surrounding area to be rough. Our pod style bathrooms are brand standard and can be found in most Ibis hotels, its great to see you found it to be clean and had an overall pleasant stay with us, I have passed your feedback along to the food and beverage manager to share with his team who were all delighted by your review. Its great to see you making full use of your Classic Le Club member status and booking directly through the Accor website, Please remember to keep doing this in order to avail of your exclusive members discount and to continue building up those loyalty points! I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Belter

Customer review rating 4.3/5

Charly C. Couples - 09/07/2019 AccorHotels certified review

Boss location great staff brilliant city

Dear CHARLY c., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you were impressed by the location of the hotel as well as the team we have here at the Ibis, we are indeed very fortunate to be located so centrally in such a great city. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

It was a pleasant experience

Customer review rating 4.3/5

Frances Couples - 08/07/2019 AccorHotels certified review

The reception area could have been better.It was part of the bar!

Dear FRANCES L., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am sorry that you were unimpressed by the layout of the hotel, we do infact have the bar attached to the reception area but this is for the convenience of our guests, many prefer having everything in one place as its convenient to check in and then relax with a drink before heading up to the room, I apologise that this was not the case with yourself. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Clean comfortable and friendly staff.

Customer review rating 4.3/5

Barbara Couples - 07/07/2019 AccorHotels certified review

Good experience.

Dear BARBARA S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice you haven't yet signed up to become a member of the Le Club Loyalty Scheme, when you sign up to this you receive your own personal ID number, which comes with so many perks and privileges when you book directly though the Accor website, this is not just for our hotel but any Accor hotel (Ibis, Novotel, Mercure, etc) worldwide. Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

MR Jeff M.

Customer review rating 4.3/5

Anonymous Friends - 07/07/2019 AccorHotels certified review

Just a one night stay - room v clean and good value and the reception staff were excellent. Being able to leave my luggage until my flight was due was really helpful.

Dear JEFF M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found the room to be clean, and the hotel to be of good value, I am particularly pleased to hear you found our team to be excellent and that they were able to assist in storing your luggage. I notice from your reservation you booked directly through the Accor website but you haven't signed up to become a member of the Le Club Loyalty Scheme, Did you know you could have saved 5%-10% on the reservation? and every other reservation you make in the future... Please click on the link below if you wish to read more about this or sign up for your own free membership. https://s-leclub.accorhotels.com/enrollment-light-form-loyalty1.action Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Ideal placed for all amenities.

Customer review rating 4.3/5

David F. H. Couples - 06/07/2019 AccorHotels certified review

The room was clean and the staff were fantastic, let us leave our luggage until our flight time,also they serve a great pint of Guinness.

Dear David M., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you found the room to be clean and our team to be fantastic, reviews such as yours are very encouraging to us as guest satisfaction is the key element of our job role. I am also glad you enjoyed the Guinness served at the hotel. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Titanic Belfast

Customer review rating 4.3/5

James Families - 05/07/2019 AccorHotels certified review

Good rooms and upgrade as a member parking nearby but extremely difficult to find by car

Dear JAMES S., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Not sure why I was put into a disabled room.

Customer review rating 4.3/5

Anonymous Business - 04/07/2019 AccorHotels certified review

While room was fine I am not sure why I was put into a disabled room. Sink was very low and shower would not stay up.

Dear SOPHIE B., Thank you for taking the time to tell us about your experience at the ibis Belfast City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to apolgise that you were unhappy with your room in our hotel, unfortunately we were fully booked throughout the course of last week with many reservations having been made months in advance, when your reservation came through to we we had no standard double bedrooms available, we did however have accessible double rooms so to ensure your reservation was integrated onto the system and the bed preference was honored it would have had to be switched to an accessible room. I apologise for the inconvenience and I really hope you will return to our hotel again the future so we can have the opportunity to turn the negative experience into a positive one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emma McElkerney Front Office Supervisor

First time with Ibis , highly delighted!

Customer review rating 4.3/5

Lynn Couples - 04/07/2019 AccorHotels certified review

The warm welcome we received was amazing, so genuine and friendly!

Dear LYNN W., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. I am delighted to see you received such a warm welcome from our team, our guest satisfaction is the key element of our job role so from the minute you walk in the door to the minute you leave the hotel we want to ensure you feel welcome and right at home -its great to see this was the case in your experience. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor

Very friendly accomadating staff in the hotel

Customer review rating 4.3/5

Linda Couples - 03/07/2019 AccorHotels certified review

Very enjoyable

Dear LINDA C., We very much appreciate your comments regarding your stay at the ibis Belfast City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice from your review that you have previously signed up to become a classic member of the Accor Le Club rewards scheme but did not use the card for this reservation. The classic member status comes with so many perks and privileges you may be unaware of. One of these perks is receiving a 5-10% discount on your reservation when you book directly through the Accor website as opposed to booking.com/expedia etc. If you are unsure of the perks the card comes with or simply unsure of how to use it please don’t hesitate to ask us, we love encouraging our guests to return to us and rewarding their loyalty when they do so. I would be so grateful if you could take a few minutes to also share your experience with us on TripAdvisor to encourage other potential guests to stay with us. https://www.tripadvisor.co.uk/UserReviewEdit-g186470-d15…-Ibis_Belfast_City_Centre-Belfast_Northern_Ireland.html Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emma McElkerney Front Office Supervisor
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