Hotel - Pullman Paris Eiffel Tower
Pullman Hotel Pullman Hotel

Pullman Paris Eiffel Tower Hotel

4.0/5 2,656 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours - 7J/7
    • Opening hours : Week-end 24 Hours - 7J/7

Business services

  • 23 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For your convenience, the hotel is fully equipped with WIFI and there is a connectivity lounge for you to use. Welcomers will be your point of contact throughout your stay with us.

  • 430 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,699 reviews

Our guest reviews for Pullman Paris Eiffel Tower

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,656 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Charisse Solo - 10/08/2018 AccorHotels certified review

My stay was very pleasant, the front desk staff were very helpful and nice. My only disappointment was the room service operator was extremely rude - I was not happy. He hung up the phone on me. I ordered a glass of wine and it was not a pleasant experience. I also asked for a fork to eat with as my pasta that I ordered from Uber eats didn't come with cutlery and he said it would be 5euros for a fork - which is ridiculous considering I have paid good money to stay at your hotel. Overall, my experience at the Pullman was enjoyable, the views of the Eiffel Tower were amazing. I would definitely return.

Patricia O. Couples - 09/08/2018 AccorHotels certified review
« Not up to par for a high end hotel »

Poor poor checkin, housekeeping needs to be TRAINED, breakfast was ok, lots of choices n service was good. Had a small amount of money taken from the night stand. At checkin we were told they added 600. For incindials, well my credit card say 700. And we had No charges, e34 at bar, still do not have a credit. Had to call housekeeping almost everyday we were there 5 nights, water, hangers, tissues one chamber maid took out extra room key, so had to go to front desk and cancel out what we had and get new keys, etc etc!!!

Anonymous Couples - 08/08/2018 AccorHotels certified review

Good staff.. and location to the Eifell.

Bryan C. Couples - 08/08/2018 AccorHotels certified review
« Two days trip in Paris »

It made us very upset by the attitude at check-in desk because we experienced very late check-in and back & fro few times without solid timing for check-in. Eventually, we spent few hours and checked in at around 5PM ! Besides, we have requested for an amendment of the name on invoice copy and promised by your staff at the check-out, saying you will mail it to me after the modification. I receive nothing from you till now. This makes me very surprise by seeing this from your famous hotel !

Peter C. Couples - 08/08/2018 AccorHotels certified review
« Very happy »

Great view, good food and very centrally located. The bed was very comfortable.

Amalia S. Couples - 07/08/2018 AccorHotels certified review
« If it wasn't for the view of the Eiffel Tower this would not be my type of hotel. »

It was fine.

Tracy T. Families - 07/08/2018 AccorHotels certified review
« We had many issues »

We reserved 4 rooms for our family to celebrate our wedding. And we had friends from the United States who also stayed at the same time. We had problems checking in and checking out. Every one of us had to have our room keys redone several times because they would stop working and because of the long lines at the front area (poorly organized) it would take a long time to get the keys remade. House keeping is very invasive and one of the employees walked in on me while I was getting dressed and he did not leave immediately after. Argued with me about sign not being on door (it fell off when my children left the room) I was very uncomfortable and upset! The communication between the Pullman and Accor is terrible also. We booked through Accor and the Pullman couldn’t get the proper info as to us prepaying etc. which took a lot of time and ate into our family’s experience.

Bootsie Families - 06/08/2018 AccorHotels certified review
« Check-in Error »

After traveling for 14 hours with our 2 kids to check in and have them say, sorry, we have you down as a "no show' when it turns out it was the hotel's error. Finally, after about 3 hours we had a room and the Manager apologized for their error but did not offer us anything for this mistake. We paid $433.89, checked in on 7/12/18 - Confirmation #GKQLFLHG. Some kind of discount, upgrade or free meal should have been offered. I keep getting TripAdvisor emails and I don't know what to do. The hotel itself is very nice.

Dhaifallah A. Couples - 05/08/2018 AccorHotels certified review
« Many useless staff and not organized »

I already checked in online , however, it takes me 1 hour to get in. ( so online check in did not save my time) I loaded and carried my luggage by myself. As there a lot of stuff but none of them helped me . I told them you guys useless, they are just standing like a bodyguard with no movement. It taked me a day to open my fridge ( the mini- bar) in my room . Even though I provide them with my credit number more than 7 time. By the way I am still waiting for my damage deposit ( 500 Euro ) to be return to my bank account. The house keeper they took my access card every time they clean my room When I book , I ask to include the breakfast, however, the reception told my breakfast not included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dhaifallah A., We sincerely regret that your stay at the Pullman Paris Tour Eiffel did not meet your expectations. We do understand your astonishment as your experience did not reflect the level of standards we strive to deliver to all our customers day after day. Please accept our sincerest apologies. Be assured that our devoted staff continuously strives to improve our services. We will redouble our vigilance to avoid this situation from happening again. For what concerns the deposit, we systematically return it at the check-out moment. Then the return period on your account depends on your bank. We are sorry for this inconvenience. We hope to have the opportunity to show you that we can also achieve excellence during a next trip in Paris. Please do not hesitate to let us know in advance so that we will be able to prepare you a personalized welcome. Sincerely, Rene Angoujard General Manager

Abdulla Couples - 04/08/2018 AccorHotels certified review
« Extremely satisfied »

Everything was perfect, one point to mention is the flexibility of the check out time if possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulla, Thank you for taking the time to share your experience about Pullman Paris Tour Eiffel. We are glad that you enjoyed your stay with us. Your satisfaction is so important for our devoted staff. Regarding the late check-out possibility, actually it depends on the activity of the hotel. Looking forward to welcoming you again. Sincerely, Rene Angoujard General Manager

David Couples - 04/08/2018 AccorHotels certified review
« Slow and Unprofessional Service »

Staff were rude and slow. Rang room Service asking about mini bar items, as there was items marked as complimentary but wanted to make sure, The staff on the line first responded with "I don't understand", then as I explained that there were more items in the fridge with the tag as complimentary, he said that they aren't free and must pay and abruptly ended the call by hanging up on me. I was shocked at how he spoke to me and his attitude. The next day I spoke to the front desk and they told me that the items are free and complimentary, I told him about the event and he just said, thanks for your feedback, there was no apologies towards me or reassurance that it won't happen again or the staff would be dealt with. Check in was Slow as well as check out. you have multiple staff standing around and only 2-3 can do the check in check out. the others I did not know what their role is. I was waiting for 15mins or more and some staff noticed us but did not bother to ask if we needed help with bags etc. I booked this hotel based on reputation of the name, however the experience I had was poor and below average. It made our stay very unpleasant and was not satisfactory, I hope it will be rectified for future guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We sincerely regret that your stay at the Pullman Paris Tour Eiffel did not meet your expectations. We do understand your astonishment as your experience did not reflect the level of standards we strive to deliver to all our customers day after day. Please accept our sincerest apologies. Be assured that our devoted staff continuously strives to improve our services. We will redouble our vigilance to avoid this situation from happening again We hope to have the opportunity to show you that we can also achieve excellence during a next trip in Paris. Please do not hesitate to let us know in advance so that we will be able to prepare you a personalized welcome. Sincerely, Rene Angouajrd General Manager

Keith Couples - 04/08/2018 AccorHotels certified review
« Contemporary hotel in a great location with excellent staff »

We had a enjoyable visit in Paris including our stay at Pullman Paris. The hotel has recently been upgraded so the hotel rooms and common areas are fresh and modern. Our room was very comfortable, clean and well tended to by the housekeeping staff. All of the lobby staff we met where friendly and professional and easy to work with. Jeff Boddard checked us in and provided assistance during our stay. He is a friendly and helpful person and made our stay even more enjoyable. We paid extra for the breakfast buffet which was excellent and recommended. The hotel location is excellent and central to many beautiful attractions in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, Thank you for choosing Pullman Paris Tour Eiffel for your recent stay in the capital. We are delighted to read that you spent an enjoyable moment with us. We will not fail to share your compliments with all our staff, especially with Jeff ! Thank you so much. Looking forward to welcoming you again. Sincerely, Rene Angoujard General Manager

Anonymous Couples - 03/08/2018 AccorHotels certified review
« Lack of service »

I don't understand the point of having a guest service number to dial from your room when there is no one there to answer the phone. We called six different times with no response each time, just ringing of the phone to no avail. Additionally, staff promised a city view but our "view" was just of another building, this shows lack of knowledge of the staff with relation to the property. Was not expecting this from a hotel of this caliber. Will never stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely regret that your experience at the Pullman Paris Tour Eiffel did not meet your expectations. Please accept our sincerest apologies for the issues you met during your stay, especially because of the lack of service you felt. This is not the level of standards we strive to deliver to all our customers day after day. Be assured that our devoted staff will redouble their vigilance to avoid this from happening again. We hope to have the opportunity to show you that we can also achieve excellence during a next trip in Paris. Sincerely, Rene Angoujard General Manager

Amol C. Families - 03/08/2018 AccorHotels certified review
« Not worth the money - service pathetic »

Only good thing - the diligent room service person Bad things that you can fix Hotel is like a Vikings and other tour tune-around location so everyday lobby is a fish market of daily check-in/check-out Internet is very very slow - why offer free if it does not even work No one picks the phone when u call front desk U pay more for suits but get worst view than the delux room - makes no sense and biggest disappointment No more Pullman’s for me .... I am a Marriott Platinium and made the mistake of staying here vs Marriott Champs Elysses ... never again! A week at this hotel and was disaster!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amol c., Thank you for taking the time to tell us about your experience at the Pullman Paris Tour Eiffel. I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your stay was not a true reflection the high standards for which our hotel is known. Please rest assured that we are taking the appropriate measures to address the issues you met (to facilitate the check-in and check-out process especially in the presence of groups / to verify the connection speed of the Internet). Also, due to its L shape, the hotel has several views from the rooms. Please do not hesitate to ask our Welcome Desk or to consult our website for more information. We hope to have the opportunity to show you that we can also achieve excellence during a next trip in Paris. Sincerely, Rene Angoujard General Manager

Matt Couples - 01/08/2018 AccorHotels certified review
« disappointed »

We checked in at 8am and came back at 3pm when the room was supposed to be ready. We booked a room with a view of the tower and the clerk tried to give us a room on the 2nd floor with no view! We insisted on the room we booked and finally got it an hour later. Then our bathroom had a broken shower fixture which we requested be fixed and it was not!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, We sincerely regret that your stay at the Pullman Paris Tour Eiffel did not meet your expectations. Please accept our sincerest apologies for the issues you met at your check-in process. This is not the level of standards we strive to deliver to all our customers day after day. Also, we are sorry for the inconvenience with the broken shower. Be assured that we informed our Technical Department to fix it. We sincerely hope to have the opportunity to show you that we can also achieve excellence during a next trip in Paris. Sincerely, Rene Angoujard General Manager

Erin J. Friends - 31/07/2018 AccorHotels certified review
« Fantastic location, excellent customer service. »

We had a balcony so we could see the Eiffel Tower and it was amazing! The staff at the hotel were amazing, and spoke english so it was easy to communicate. The rooms were beautiful and clean with very comfortable beds. Lovely restaurant downstairs and bar, and a wonderful breakfast downstairs. Would stay again definitely!

Anonymous Couples - 31/07/2018 AccorHotels certified review
« At the reception there were generally only 2 people for approx. 20 people. standing on line for 50 minutes during our 4 days stay »

The hotel was nice the room was nice. I prepaid and did advance check in. You posted that by advance check in our key is ready at the desk. But there was no such service. We had to stay on the line and took over 40 minutes for us to be checked in even though immediately at our arrival we went to the reception and showed them our booking as you had instructed.

Rada Families - 29/07/2018 AccorHotels certified review
« Paris »

The room, service, location were excellent. If I will have to come to Paris, I will stay in your hotel.

Anonymous Families - 28/07/2018 AccorHotels certified review

Terrible customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We sincerely regret that your stay at the Pullman Paris Tour Eiffel did not meet your expectations. Would you please give us more details about what happened ? Be assured that our devoted staff continuously strives to improve our services. That's why your feedback is essential to us. We sincerely hope to have the opportunity to show you that we can also achieve excellence during a next trip in Paris. Sincerely, Rene Angoujard General Manager

Anonymous Couples - 27/07/2018 AccorHotels certified review
« The hotel was clean hospitable and comfortable »

Relaxing

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