Hotel - Pullman Paris Eiffel Tower
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Pullman Hotel

Pullman Paris Eiffel Tower Hotel

18 avenue de Suffren  Entrée au 22 rue Jean Rey 
75015  PARIS
FRANCE

2,200 reviews
TripAdvisor Rating Based on 2,200 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 50  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 50  EUR
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours - 7J/7
    • Opening hours : Week-end 24 Hours - 7J/7

Business services

  • 23 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For your convenience, the hotel is fully equipped with WIFI and there is a connectivity lounge for you to use. Welcomers will be your point of contact throughout your stay with us.

  • 430 rooms
  • 100% non-smoking hotel
  • 10 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,214 reviews

Our guest reviews for Pullman Paris Eiffel Tower

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,200 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 24/07/2017
« A wonderful view »

I reserved a room with in this hotel purely for a romantic 50th birthday with my girlfriend. I chose this hotel purely for the view of the Eiffel Tower. The manager, Victor, assisted me by providing me with an incredible room. I was able to check in early and set up everything for a surprise romantic party for two. Later that night after an amazing walk down from the Trocadero, I surprised my girlfriend with a night in this hotel. She absolutely loved both the hotel and the view. Thank you to the wonderful staff at The Pullman (Tour Eiffel).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy, Thank you for your nice comment regarding your stay at the Pullman Paris Tour Eiffel. I am delighted to read that you spent a memorable time. I will share your feedback with our team and I am sure that it will serve as an encouragement to them. I wish to have the pleasure to welcome you again in the near future. Sincerely General Manager

AccorHotels certified review
Dr A. L. Families - 23/07/2017
« Dr. »

The hotel was very comfortable and the staff very friendly. The rooms are wide and clean. The restaurant is fabulous. Pullman Hotel is amazing, to say the least.

AccorHotels certified review
Carla J. Couples - 20/07/2017
« MANAGER YOUMAN LACKS EMPATHY AND CUSTOMER CARE - EXTREMELY CONDESCENDING »

This nightmare began on July 1, 2017. We had a terrible experience when our flight from Oslo, Norway to Paris was cancelled. Well into the night, Air France gave us NO options to fly out of Oslo or any surrounding airports for 4-6 days. For that reason, we made the difficult decision to get up early and rent a car to drive to Paris as to not miss our "once in a lifetime" trip. The evening of our flight cancellation, July 1, 2107, we called the Pullman Eiffel Tower to notify them that our flight had been cancelled and we would call with an update as soon as we found out any information. When we found out that our only option to not forego our entire Paris vacation was to make the 19-hour drive to Paris, I called the Pullman Eiffel Tower, on July 2, 2017, to report the plans and spoke to Vincent. First of all, Vincent told me that we were a "no show" the night before. I told him that was NOT the case, that we had indeed called and have phone records to prove it. We were assured at that time, that if we could prove the flight cancellation, that we would be reimbursed our missed "non-refundable" room costs due to the extreme situation. Our flight cancellation was not a normal situation whereby our flight was cancelled and we could "hop" on the next flight out - we had NO OPTIONS and would miss our lifelong dream to be in Paris. That is why we were so desperate as to rent a car to drive to Paris. When we arrived at the Pullman on July 3, 2017, we spoke with Zeynadillio and she asked me to email the flight cancellation info to her, which I did. So that she could take care of it. She was a wonderful and reassuring representation of your company but to no avail NOTE: To add insult to injury, we had paid for the deluxe balcony room with the Eiffel Tower view. Our room was a HANDICAPPED room on the first floor!! This was not at the vision that we had dreamed. But that was the least of our troubles. When we didn’t hear anything by the next day, July 4, 2017, we went to the desk to inquire. We spoke to the Lead on duty, Antoine, who would go back and forth to the back office relaying messages and questions to the “manager”. He was very attentive and cordial, but obviously had no authority in the situation. – (We asked an employee what the manager’s name was, we got her name, Younan, and I wrote it down. This is important and I will come into the story a little later.) After several “back and forths”, we asked to speak to the manager. We were told she was in a meeting and to come back the next day and she would discuss options. The next day, July 5, 2017, we went back down to the front desk. The Lead on duty, Thomas Jean, initially assisted us. He then ended up going to get Younan Taho to further assist us. She came out, very stoic. She retorted the “non-refundable” policy. She then said, “For your trouble, we will send you a bottle of champagne”. When I told her that we didn’t prefer champagne, she said “how about breakfast” – Needless to say, we were extremely disappointed in her response. She then said, I have an option for you and offered to move us to a Jr. Suite but it didn’t have a view of the Eiffel Tower. For those individuals that have seen the Eiffel Tower before, this may have been an option, but for us, the reason that we stayed at the Pullman hotel was for the balcony view of the Eiffel Tower. She was very put off when we turned down her recommendation. She then said she could move us to a to a higher floor – we had been settled into our room for 2 days at this point and with only one more day left, we didn’t think this was a good idea. By the way this is over the course of about an hour spent at the counter instead of enjoying beautiful Paris. Ms. Taho was not pleased with our objection to her 2nd recommendation. She mumbled negative and condescending comments under her breath in French. I guess she had no idea that my friend understood and speaks French, because she was SHOCKED when my friend that was with me told her she understood French. Her response was “Well, you didn’t appreciate what I was doing for you.” This was not the case, but at any rate, it is NO EXCUSE TO SPEAK DOWN TO A GUEST. She then looked down at my paper on the counter where I had written down her name. When she saw it, Ms. Taho, said “How did you get me name?” because she HAD TAKEN OFF HER NAMEBADGE WHEN SHE CAME OUT TO SPEAK TO US! I thought to myself, “Why would it be a secret?” We then recommended a complimentary dinner at the restaurant that night. She said that she didn’t think she could do that because it was a different department. She said she would check, and get back to us. Younan called me later that evening to tell me no, they couldn’t do dinner at the hotel. So her best offer was breakfast or a bottle of wine. When I asked, “How about both?” She said, “No, you have to choose.” Another note, the cost of the breakfast was on our travel companion’s bill and had to request to have it removed!!!! Another small-unrelated incident was the broken ice machine on our floor. I reported it daily. I was told to order it complimentary from room service. Only to get a call to tell me they were going to charge me 5 Euro for them to deliver ice to me. They didn’t, but it was an aggravation. Overall, there were few negatives about the HOTEL in general. We had a wonderful meal in the restaurant on the first night with a gifted and attentive wait staff. We went to the bar each day, as we returned tired to the hotel, and were served a large refreshing glass of ice water. The desk staff and leads-on duty were terrific! The ONLY real complaint is the manager, Younan Taho. Her negligible treatment of us during our stay was unsatisfactory and left an extremely negative remembrance of our time at the Pullman Eiffel Tower. During all of our many travels, on the rare occasion that issues would arise, the manager ALWAYS took ownership of the situation and made sure that compensation fit the situation. I hope that with a fine hotel, such as the Pullman Eiffel Tower Hotel, it would be policy to respect and be attentive to their guests.

AccorHotels certified review
Eman R. Friends - 20/07/2017
« Very good  »

The room is excellent and modern but the bathroom is average. The room service menu all of it should be 24 hours available The lifts should be at least 6 The location is fantastic

AccorHotels certified review
Anonymous Families - 17/07/2017
« Busy hotel »

Our order were cancel but finally that the receptionist had helped. Although, she also was explaining to me that the floor above us will be a bit noise becauseof wedding party! So the stay were bit rough for us.

AccorHotels certified review
Hector B. Families - 17/07/2017
« Excellent ! »

All was good! the only "issue" was the wifi..sometimes not working as well.

AccorHotels certified review
Anonymous Families - 16/07/2017
« Very helpful and friendly team  »

Thomas and Camille were very helpful in checking us in and making our cruise reservation. Their friendliness was remarkable.

AccorHotels certified review
Sven L. Couples - 15/07/2017
« Okay »

Clean however restaurant under pare for such big hotel chain.

TripAdvisor review
Friends getaway - 15/07/2017
« A nice,clean, convenient, close to the Eiffel Tower hotel! »

We loved how we could walk out the door and see two cafes to eat at. Down the street to the right was more restaurants two or three blocks down. The hotel itself had a nice restaurant. We loved going out on our balcony and taking pictures of the Eiffel as the sun went down and when it came up. We were less than two blocks from the Eiffel. Two blocks from the subway station. We could walk to many Napoleon exhibits and other museums from here with no long distance. The staff was excellent. I enjoyed the hotel and plan to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your experience at the Pullman Paris Tour Eiffel. It is always a pleasure to receive positive feedback. I am happy to read that you appreciated our hotel's location as well as our restaurant. We look forward to welcoming you again in the near future. Sincerely General Manager

AccorHotels certified review
Sylvia T. Families - 13/07/2017
« Not as pleased as last year  »

We stayed at the Pullman last Spring after a Viking River Cruise and elected to do so again this year when visiting with family. We asked for a balcony (deluxe room) for my husband and I. as well as one for our daughter-in-law and granddaughter. The room was fine overall, although I wish we'd been up a couple of floors (we were on the 2nd). However, our daughter-in-law told us housekeeping had removed the bath towels she had hanging in the bathroom, but left NO clean ones. She mentioned it downstairs and it appears someone was called about it. NO towels were brought. They used their robes for drying. We also mentioned it when leaving. It seems the attention to detail was not as good as it was last year and we're not sure we'd go back for that reason.

AccorHotels certified review
Ar2017 Families - 12/07/2017
« Nice hotel in good area  »

This was our second stay with Pullman Eiffel Tower. Staff is very nice. Rooms are accommodating, great restaurant and location. However, if you are truly looking for an Eiffel Tower view from your guest room, be prepared as it is not likely. It will take some pushing with the front desk, several conversations. Still no avail. For this stay, we did not get what we paid for, with regard to our hotel rooms (3).

AccorHotels certified review
Pam R. Couples - 11/07/2017
« Great hotel »

We chose this hotel for its location near the Eiffel Tower. We were not disappointed with it! We had a great view. The staff was friendly and accommodating. They worked with my limited French and made me feel welcome. Our room was lovely and clean!

AccorHotels certified review
Robert Couples - 11/07/2017
« Fantastic view of the eiffel tower, nice room and friendly staff. »

My fiancée and I really enjoyed our stay. We had a great view of the whole eiffel tower and the room was really nice. We ordered breakfast and it came right on the time we had specified and the food was really good. We also had a nespresso coffe machine at our room which was nice.

AccorHotels certified review
Chan Couples - 11/07/2017
« Romantic experience with the balcony view »

Just excellent, staff are friendly and the room services are on point.

AccorHotels certified review
Anonymous Business - 11/07/2017
« Great view  »

Great view and comfortable suite. Staff friendly in the lunch and bar restaurant. Check in staff food too by misinformed on tickets for an outing and ended up losing 60 euro.

AccorHotels certified review
Anonymous Business - 10/07/2017
« Good basics, but not exceptional with some shortcomings »

Room was good. All essential amenities are included. The two free bottles of water each day are a nice touch. Room service, Breakfast were good. Location is excellent. Two issues: 1. I could not get a detailed breakdown /invoice of my stay - when I checked in i just got a receipt for the total paid (but no detailed breakdown), and when I checked out only got the invoice for the additional items. The checkout person said he would email me a copy of the detailed invoice which is standard requirement for business claims reimbursement. I have still not received this. 2. I called for Laundry service pickup on Wednesday morning, but no one came to pickup laundry and after 45 minutes I left my room. So laundry was only picked up on Thursday. It worked out, but in other situations could have been a problem.

AccorHotels certified review
Gee Couples - 10/07/2017
« Very pleased  »

Upon arrival we were greeted and check in was a breeze. We were upgraded without asking and given a voucher for a free drink. Throughout the stay the staff was courteous and helpful. The food in the Frame restaurant was delicious.

AccorHotels certified review
Stephen W. Couples - 09/07/2017
« Mr Stephen Warrington  »

Wonderful could not fault the service

AccorHotels certified review
Anonymous Families - 09/07/2017
« Less than expectation  »

Room was not ready when we checked in, and one of the room smells, although offered to change the room but it was one day before we departure, so not bothered. As a gold member, really couldn't feel any advantage of holding gold membership in the hotel.

AccorHotels certified review
Ramsey B. Couples - 09/07/2017
« No attention to detail »

I was entirely underwhelmed by my experience staying at this property. Though the location is fantastic, many negative factors came into play. My wife and I arrived early in Paris and left our bags with the valet. When we returned to pick up our room keys at 2 pm, we had to wait for 30 minutes as only two people were there not only checking in guests, but acting as concierge at the same time. When we finally did get our room keys, they said they would have someone bring up the bags. After sitting in the room for an hour and exhausted after traveling for 21 hours, we went downstairs where the guy who was suppose to deliver our bags said they never gave him the ticket. We carried our own bags up to the room where, once we pulled the sheets back on the bed, saw that the mattress cover was entirely too small for the bed, leaving a 6 inch gap on all sides and effectively making the bed one size smaller. Every single time I tried to order room service no one ever answered the phone. Eventually a recorded message only in French came on then hung up on us. After the third time no one answered the room service line, I rang the front desk and they said they would have room service call us back which they finally did 15 minutes later as we were about to leave to head out to find food elsewhere. Only about half of the nozzles in the rain shower head worked. When we went to use the workout room, we found worms in the two nectarines we tried to eat (I know this one isn't the hotels fault, per se, but was indicative of our experience. The room next to us had what I assume was a wakeup call every morning though no one ever answered their phone and it rang continuously. Other than the location, I would not recommend this property.

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