Hotel - Aparthotel Adagio Vienna City
Adagio Hotel Adagio Hotel

Aparthotel Adagio Vienna City

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4.0/5 895 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Apartments for persons with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK-IN
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • Snack & beverage machine

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our apartments

  • 124 apartments
  • 100% non-smoking hotel
  • 4 apartments for people with reduced mobility
  • 16 family apartments
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our apartments fittings

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,197 reviews

Our guest reviews for Aparthotel Adagio Vienna City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 895 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Michael G Couples - 14/04/2018
« Fantastic apartment in a great location »

This is the first time we have stayed with this hotel chain and I would highly recommend it to everyone. We also stayed with this hotel group in Germany and both stays were excellent. The rooms are very large and have kitchens with cooking facilities. The beds fold are comfortable and fold back up into the wall leaving you with a very large living area if you need it. We did not do this as the room was very large already. Great location close to trains and buses and an east stroll into the heart of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael! Thank you for your stay at the Adagio Vienna City and for your feedback. I'm very pleased to read that we have one more ADAGIO FAN in our community and will forward your review to our german colleagues too :-) Of course we would be honored to welcome you back again at our accommodation, in the near future! Kind regards, Leila Sarkinovic - Assistant Manager

AccorHotels certified review
Anonymous Couples - 06/04/2018
« An extremely pleasant stay »

As usual, an extremely pleasant stay. The hotel is in a great location and the rooms comfortable. One suggestion - would it be possible to have a collection bin in the rubbish rooms for plastic bottles?

AccorHotels certified review
Jeff Families - 02/04/2018
« Convenient location but don't expect to get Accor Club benefits »

Location was convenient, 10-15 mins walk to old town. However, service was rather poor. Despite my request during booking and online check-in, I was not assigned a twin room. When I asked about this, the staff even told me that their records did not show my request for the twin room. I did not get any welcome drink (not even bottles of water in the room), when I asked for late check-out, they staff asked for my room number and told me that he will charge me EUR 20. When I reminded that I was accor gold, he then said that there will be no charge. The hotel does not provide housekeeping services. I stayed for 3 nights. There was in sufficient toilet paper and there was only one towel each. It was only when I asked the reception when I was told that I can request for additional supplies or change of towel on a daily basis. Shouldn't these information be provided upon check-in?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jefferson Ko, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Vienna City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Richard, General Manager

AccorHotels certified review
Ian L. Solo - 16/02/2018

I had a much better experience this time than last. The room was quieter and I was on the 7th floor at one end of the building. If I should come back to Vienna again I would certainly consider re-booking again.

AccorHotels certified review
Sj Business - 16/02/2018
« Everything is fine »

Everything is fine; nothing to complain about.

AccorHotels certified review
Jilani Solo - 21/01/2018
« Mr . J., »

Room was lovely ,staff were very nice . always helpful , location was perfect . really enjoyed my stay and would definitely stay again

AccorHotels certified review
Stefan Families - 04/01/2018
« Mr. C. »

The hotel rooms, were not very clean when we arrived and they didn’t clean the room for the whole stay. All of the sinks were clogged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan Chernev, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Vienna City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Martina Richard

TripAdvisor review
Family - 11/12/2017
« overview »

the accommodation was good, location suits us as we can walk into the town centre or go further afield due to proximity of public transport facilities nearby.We found the staff particularly helpful in sorting a luggage problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear S307NGjohnw many thanks for booking our Aparthotel and a great thank your for the 5*****. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Have a great HAPPY NEW YEAR, we hope welcoming you soon at one of our Aparthotel Adagio Vienna best regards Martina Richard, General Manager

TripAdvisor review
Friends getaway - 10/12/2017
« Vienna stay »

Very nice hotel, close to the train station. Hotel is good value for money. The staff were on hand to help with any queries myself or anyone in my party had. Rooms were great too. Didn't bother with breakfast though as there are plenty of outlets nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darren, many thanks for your 5*. We very much appreciate your great comment and are vey happy that you had a memorable stay in Vienna. All the best for you and your family and a Happy New Year Martina Richard, General Manager

AccorHotels certified review
John W. Families - 09/12/2017
« generally good »

The staff were very helpful and efficient .Our only criticism is that the kitchen is inadequate in that when we wanted to toast some bread the multi purpose microwave did not work and when we queried it we were told not to use it as it set off the smoke alarm but that we could take our bread down to the restaurant and toast it there which was not acceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear John White, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Vienna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Martina Richard

AccorHotels certified review
Ian Business - 09/12/2017
« I was hoping for a better stay. »

This was my third stay in Vienna for consulting work and there will be several others. I had been looking for a place like the Adagio that is conveniently located near the Ubahn, that had apartment-like kitchen facilities with a modern bathroom and a good sized bed. However, there were three issues I had with the Hotel: 1) Since I was in Vienna for work I required a quiet place to stay. Unfortunately, during my stay I had to notify the front desk staff on three occasions concerning loud noises during the night. I was on the sixth floor and the person above me was pacing during the night and the sound was loud enough to wake me. 2) During my stay the room was cleaned once by Adagio staff. Following the cleaning I could not find butter that I had left on a counter nor some breakfast cereal that I brought from Canada. 3) The third issue was with respect to my last day in Vienna. Because I had a very early flight on December 8th I booked the room at the hotel for a departure on the 7th and I booked a room near the airport on that day. When I checked out on the 7th the staff informed me that I booked for a departure on the 8th. This may have been my error but the staff refused to give me the benefit of the doubt saying they needed two days notice. This was very disappointing. Despite a few issues I must point out that the front desk staff was generally very helpful. I believe they handled the noisy person above me, very well and were generally very considerate. However, given these issues, I don’t know that I will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian Ludgate, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Vienna City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to your detailed message I got a good overview about all your issues during your stay. Thank you for this. I will investigate why we didn´t offer a new room and what happened at your departure. We will return in few weeks and booked a studio facing inner court. We, of course, will upgrade to a Studio Superior and we take care, that the room will be quiet. Regarding the WIFI. We are going to prepare a high speed connection by checking in. Hopefully this connection will satisfy you. Please contact me in case of any further issue and concerns. We hope the following stay will be as pleasant as you expect. Meanwhile have a great time. Sincerely Yours Martina Richard, General Manager

TripAdvisor review
Joe_from_malta Friends getaway - 09/12/2017
« Great Location, Facilities a bit dated »

The place is an excellent location. Yet does have some drawbacks. While it was clean, and the beds comfortable, the stereo did not really work, the chairs were torn and the curtains need changing quite badly. Further more the sound proofing was far from great and could hear sirens outside continuously even though was almost at the top floor. They need more staff at the desk since they obviously are not managing. A lack of a staffed bar downstairs is also quite disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Vienna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards Martina Richard, General Manager

AccorHotels certified review
Anonymous Business - 22/11/2017
« all perfect »

all perfect

Our hotel has responded to the review
Our hotel has responded to the review

Hy Christian so many thanks for good feedback. Have fun and all the best Martina

AccorHotels certified review
Karthik Business - 17/11/2017
« Not 4 star quality »

This is a decent Aparthotel but cant beleive this is a 4 star equivalent. Going by that set standard, after having stayed in several 4 stars hotels in the past including Novotel, I am fairly disappointed. The breakfast was charged extra for 14Euros but was of very poor quality. There were no good choice of breads and spreads, not even proper fruits or juices when I went. I was thanking all my fortune that I didn't book for breakfast for all the 10 days. For the rest of the days, I was happily taking breakfast with varied choices out for less than half of the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karthik Ragavan, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Vienna City. I am sorry that your experience did not meet your expectations; We are very sorry that you were not satisfied with our breakfast buffet. For 14,00€ we provide 3 different warm dishes, three fruit juices, at least 6 different bread and rolls. Cereals, sausages, cheese, marmelades, aso. The cost are preety fair, only the fresh coffee is 2,90 if you add all the other items you come up to a respectable sum. We appologize if on that day you were joining the breakfast, the service was not as it´s standard. Please be sure, that we will inform our team to provide a superior service experience for every guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Martina Richard, General Manager

TripAdvisor review
Business - 07/11/2017
« Le Club Accor and Standard Room Quality »

1. Le Club Accor rewards program. I travel to Vienna twice a month and like the location of Aparthotel Adagio Vienna City Hotel. I was persuaded to join the Le Club Accor rewards program. Basic membership is worthwhile because this entitles you to a 10% discount on reservations if booked directly through the hotel website. What's not good is the Hotel procedure for crediting the membership with nights stayed...in fact it's mission impossible to get points awarded. I have given up and will change hotel for all future trips. 2. If you book a standard room - you get a room facing a tiny, rather grubby, dark, enclosed courtyard. The experience is made worse because the windows don't open (apparently by order of the City of Vienna) and the air-con (at least in the rooms I have stayed in) is not very efficient - in the summer time you'd cook. I'd strongly recommend taking a "superior" room as they are pretty good - spacious and bright compared to many other hotels in Vienna. 3. There is no daily room-service, so you need to buy a toilet disinfectant to sanitize the bowl or it starts to smell after a couple of days.

AccorHotels certified review
Anonymous Solo - 19/10/2017
« My stay was very enjoyable. »

The location of the hotel was ideal for a single traveler like me who wanted to see all the local sights on foot. The room was great and loved having a kitchen. Also loved being able to see the Danube canal from my windows, but it was a very busy street. The downside was having to close the windows at night to keep the noise level down and then the room was very, very warm. I felt that it would have been nice to have a bit more coffee available in the room, but was told one instant packet was all I was allowed. Seemed kind of cheap to me to not be given a few more single serve packets. The carpeting in the hallway (4th floor) was horribly stained and ugly looking...but my room was clean and the linens were clean, so I was happy about that. The bed was comfortable and it was nice having a desk area. I would have loved to have had a comfortable chair to sit in somewhere in the room besides the hard office chair. There was certainly plenty of room for one. The people at the desk were helpful and polite and answered all my questions. One of the female agents was a bit rude when explaining why she couldn't provide me with another single serve packet of coffee. But other than her attitude, everyone else was very nice. My overall experience was very positive and I'd most likely recommend the hotel to others who are visiting Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne Keifer, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Vienna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wish you a Happy New Year and we hope welcoming you soon at our Aparthotel Adagio Vienna. Sincerely, Martina Richard, General Manager

TripAdvisor review
Business - 18/10/2017
« Good location, OK hotel, good price »

The best With the hotel is the price, 455 € for five Nights (no breakfast) in Wien is very good. The room was at least 40 square meters, 30 of which I had no use for. The room was good. The Fitness room was only a bike, a running machine and a multi-purpose machine. There could have been more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Magnea2017! Many thanks for taking the time to leave us your feedback on Tripadvisor! I'm glad to read that it disbursed to stay with us, during your time in Vienna :-) Hope you enjoyed the hotel location and the whole city? Your comments to our facilities in the fitness room will be forwarded to the Hotel director - So we can raise our supplies in the gym area. We are looking forward to welcome you back again at the Adagio Vienna City Hotel! Sincerely, Leila S. - Assistant Deputy Manager

AccorHotels certified review
David G. Couples - 12/10/2017
« Not completely happy »

The pillows were terrible; the remote control was not functioning properly; the room carpet was warn out and had a lot of stains; the shower did not have enough water pressure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Greenberg, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio Vienna City. I am sorry that your experience did not meet your expectations; At Adagio, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Currently we are exchanging our carpets at the floor. For next year we do the same in the rest of our Studios. This year we got new pillows for our property. I´m really sorry that you didn´t feel convenient. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you in the near future. Sincerely, Martina Richard, General Manager

AccorHotels certified review
Abdulaziz A. Couples - 05/10/2017
« Fantastic »

Every thing was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulaziz Alyasin, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Vienna City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Happy New Year Sincerely, Martina Richard, General Manager

TripAdvisor review
Solo travel - 30/09/2017
« Nice location but rude staff »

The hotel is nicely located in walking distance to historic attractions, stadpark and restaurants. Its rooms are comfortable. But the hotel's staff is not friendly and if you ask them for a help then do not expect that they will help you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandermsk! We thank you for taking the time to leave us your feedback! However we certainly regret your view/ experience about the service our staff provided - Usually our team is well known for a professional and kind service! I will take notes of your experiences and discuss this with our hotel director and our team in the course of a Meeting! I would be pleased if you would give us another chance, should you arrive again to Vienna - So we have the opportunity to recover your trust in our Service! Best regards, Leila S. - Assistant Deputy Manager

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