Hotel - ibis Sint Niklaas Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Sint Niklaas Centrum Hotel

4.0/5 275 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 85 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • RJ 45 outlet
    • Shower
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,687 reviews

Our guest reviews for ibis Sint Niklaas Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 275 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
X Families - 31/12/2018 AccorHotels certified review

-Room was great -I made the booking by phone, but didn't get a confirmation by e-mail. Fortunately, I called the hotel about this, as it turned out that the booking had actually not been entered in the system! -After check-out the receptionist was not eager to store our luggage in a place that wasn't visible to all who passed when we request this, but she did it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you for taking the time to share your review.<br> We are happy that you enjoyed your stay and that you received professional service from our team members. <br>While we regret that not everything about our hotel was to your liking, we have noted your feedback. Your suggestions help us to improve both our service and our facilities.<br> We hope that we may be able to welcome you back in the future. <br>Our best wishes for 2019<br> Debbie DE CLERCK, General Manager

Mike Couples - 21/12/2018 AccorHotels certified review

Good. Breakfast is overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike,<br>Thank you for taking the time to share your valuable review.<br> We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. We regret that you found our breakfast to be overpriced. We believe that we offer quality foods with a variety of hot and cold dishes to suit everyone's tastes. For our guests who do not wish to have a full breakfast, we do offer a coffee and croissant formula for just six euros. We hope that the rest of the facilities were to your satisfaction.<br> We hope to welcome you back.<br>Best wishes,<br> Debbie DE CLERCK, General Manager

Mike Couples - 26/11/2018 AccorHotels certified review
« rather disappointing stay »

I have stayed here previously and all was OK however this time was not as good. AS a silver member last time I received a free drink voucher however this time one was not offered, after querying this I was reluctantly given a voucher for a single drink even though there were 2 of us and other hotels in the brand give vouchers for all guests. Then at 5:30 in the morning the fire alarm went off and was left ringing for about 10 minutes, we had to get dressed and go down stairs. On querying at reception what was happening we were simply told that cooking in the kitchen had triggered the alarm, there was no apology or offer of a coffee or anything for the inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for your candid feedback.<br> We regret to hear that your recent stay with us fell short of your expectations. Regarding the drink voucher, there was a mistake on our behalf. Please accept our apologies. As you mentioned, there was an issue with the fire alarm. Unfortunately, there was a technical issue and the alarm could not be stopped right away. One of our team members did offer coffee and tea to our guests in the morning, and he did everything he could to stop the alarm as quickly as possible. We would also like to apologize for this inconvenience. I have added some extra points to your Club Silver Card, and we still owe you a drink, so please let us know the next time you visit Sint-Niklaas!<br> We hope that you will return for a more pleasant experience. Best regards,<br> Debbie DE CLERCK, General Manager

Anonymous Business - 25/11/2018 AccorHotels certified review

Very good, comfortable and friendly

Adolphe B. Solo - 20/11/2018 AccorHotels certified review
« Mr »

Very friendly member of staff, attentive and helpful when ask for information - very good service at the bar, clean environment overall and perfectly located.

Nick S. Couples - 19/11/2018 AccorHotels certified review
« Up to expected standards »

Staff excellent and attentive. Rooms cleaned to high standard. ( Thanks to the cleaners). Only comment I would make is that, knowing how many are staying in a room, there are the appropriate numbers of towels provided at the start. ( staff sorted this very quickly, but annoying when one arrives for such basic to be wrong).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for taking the time to send us a review of your recent stay.<br> We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback about the standards we strive to uphold.<br>We have taken note of your comment with regards to the no. of towels, we do usually keep a good set for each room, however in your case if we fell short please accept our apologies. Nevertheless, we are glad to hear that the issue was all dealt with promptly and efficiently by our team members.<br> We hope we have the pleasure of welcoming you back in the near future.<br> Debbie DE CLERCK, General Manager

Werner P. Couples - 13/11/2018 AccorHotels certified review
« good stay, but awful departure experience »

On departure day, 11 November I bought a 6 euro carpark exit ticket from the reception and told them my intention of driving the car around, loading up and checking out before driving to Zeebrugge. I was shocked to see 2 policemen around my car after the few minutes I was there, telling me I had to pay a 116 euro fine. The road there is on 2 lanes, the nearest lane is not in use because of a building site on both sides of the hotel and also blocking the cycle and footpath. I was not obstructing anything. This caused me considerable stress as it is the first time ever this has happened to me. I was there visiting my very old mother in a nursing home and took a taxi every day These taxi's always stopped and waited in the same spot as I did on sunday. I drive a british registered car and hope that was not a decisive reason. As for the Ibis, it is very important the hotel has transport access for disabled people and if the weather is bad and people have luggage. There should be information given to all the guests staying there that these practises go on, an really the receptionist should have warned me as I told her what I was doing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Werner, Thank you for taking time to share your feedback.<br> We regret to hear of the difficulty you experienced upon your departure. We hope that the following information will clarify the issue. Guests are allowed to stop in the Hemelaerstraat (the street at our front door) to quickly drop off or pick up luggage. You are welcome to leave luggage at our reception to pick up or drop off your car from the parking lot. However, do no leave you car there for a long period of time because the police can be quite strict. They are especially strict in the main street around the Grote Markt as this is in the city center with many pedestrians and bicycles. Further down the street from our main entrance is more official parking as well as on the street directly across from our hotel. We hope this information will be helpful to you and our future guests.<br> Best regards,<br> Debbie DE CLERCK, General Manager

Herbert Solo - 13/11/2018 AccorHotels certified review
« war alles ok »

ok

R. S. V. Families - 31/10/2018 AccorHotels certified review
« A pleasant stay. »

A hotel where you can relax.

Robert S Solo travel - 18/09/2018 TripAdvisor review
« Ibis Sint Niklaas Centrum, Belgium »

I have stayed here several times before. As always I was welcomed by the friendly staff. My room was ready for me when I arrived. I had an Extra Saver Package that includes breakfast. The breakfast was excellent with a very good choice on offer. The bar is excellent with a good choice of Belgium Beers. I particular liked that there was complimentary cheese and salami on offer at the bar in the evenings. The room was a very good size and was kept clean at all times. I stayed for 3 nights. I wood recommend this hotel to anyone staying in Sint Niklaas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for positively reviewing your time at Ibis Sint Niklaas Centrum Hotel. Please accept our sincere gratitude for regularly choosing to stay with us. We're so pleased you enjoy our extensive hot and cold breakfast buffet, and we're delighted that everything meets your expectations. Thank you for your recommendations, as well as for your high rating! All of the team looks forward to seeing you, again! Sincerely, Debbie DE CLERCK, General Manager

Business - 10/09/2018 TripAdvisor review
« A TERRIBLE START TO MY STAY! »

Booked on-line a few days before and, as requested, confirmed my booking with my Amex card, giving all details.On checking in, the pleasant young guy dealing with me asked for me to pay there and then. I stated that I much preferred to pay on departure. He agreed but was immediately interrupted by a colleague of his, who stepped over and took on a very unpleasant approach towards both her colleague and me. She contradicted him (right in front of me- so very unprofessional!) and stated that "he" (that is, me, the paying customer, standing right in front of her!) had absolutely to pay there and then. I asked why, and she stated that was how it was. No logical explanation, just a very unpleasant and hostile manner. I had no choice but to accept- and was then refused an invoice! "You will get it in the morning when you leave".All of this in front of her colleague and by now, one or two other guests waiting to check in. No concept at all of correct customer service, and in fact downright nasty. What a great start to my stay! Why ask for all cc details when making the booking if they then force me to pay on arrival? Do I look like a thief or a tramp??? And why work in a service industry like this if you cannot deal nicely with your best customers- who, by the way, have done nothing wrong?As a Platinum cardholder (i.e. minimum 60 nights/year in Accor hotels), I found the whole experience totally unacceptable. I will never stay in this hotel again; my business will require at least 10-12 nights in the Sint Niklaas/Zele area in the next 12 months, but I will not spend one cent more of my money in the Ibis Sint Niklaas!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We are sorry that your recent stay with us did not meet your expectations. While we understand your frustration, we wish you had given a chance to help you understand our billing policy. However, we would like to let you know that on check in our guest can choose if they prefer to give a guarantee by credit card or directly pay upon arrival. If they guest decide to give a guarantee by credit card, the guests can pay on departure. During check-in, we can give a proof of payment. The official invoice we can be sent by email during the night, or we can hand over during departure. As for our service, we assure you that your satisfaction is very important to us and we always go the extra mile to make sure your stay is comfortable. If you ever change your mind, we would love to welcome you again. Best wishes, Debbie DE CLERCK, General Manager

O. A. Business - 08/09/2018 AccorHotels certified review
« To the point »

Clean and no nonsense

Anonymous Business - 08/09/2018 AccorHotels certified review
« Enjoyed stad very much »

Hotel very clean. Enjoyed stay very much. Restaurants around closes very early during the week. After 9pm nearly impossible to have dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to share your experience with us.<br> We are glad you enjoyed your stay. We are sorry the restaurants opening hours did not satisfy you. We are happy to read that you have appreciated our cleaning service.<br> We hope to welcome you again in a near future. Kind regards,<br> Debbie DE CLERCK, General Manager

Bob G. Solo - 05/09/2018 AccorHotels certified review
« Bob g. »

Having stayed many times at this hotel, This was the worst ever with two complaints to reception First nights sleep ok but the second night the two beds separated with big gap in between so had very little sleep, spoke to reception the following morning, they said they would speak to house keeping , I was in the room when she came in and she knew nothing about it, spoke to reception and it was sorted. I then hasd a very good nights sleep on 3rd night, however on 4th night thev bed looked like it had been very quickly made up and again during the night beds split apart and mattress had big gap between them , something needs to be done to stop beds splitting apart, This was an expensive stay forv 4 nights 2 of which were very poor especially the night when people were on terrace unril 0515. I reported it Saturday morning and again when booking out on Tuesday morning, having had very little sleep. Management first class however messages were not transfereed accross by weekend staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, Thank you for taking the time to provide us with your feedback.<br> It is always a pleasure to welcome returning guests, however we are very sorry that your recent stay hasn't been fully satisfying. We have taken good note of your remarks and will be looking into the matter concerning the mattress as well as our team's communication. While we wish that you had a better experience, your feedback is truly appreciated and will allow us to improve our services for the future. We hope that you will return and see these improvements firsthand.<br> Thank you once again. Best regards,<br> Debbie DE CLERCK, General Manager

Kenny W. Business - 28/08/2018 AccorHotels certified review
« Great hotel »

location is good, restaurant around, 10mins to train station.

Earl M. &. H. S. Families - 23/08/2018 AccorHotels certified review
« Very well pleased »

This was not my first time of visiting your facility. BUT, it may be my last. The times I visited was in connection with conventions in Bornem so I received a reduced rate. Now that you do not offer that rate, I probably will go to a hotel that does!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to send us some feedback.<br> We would like to believe that we provide comfortable, well-equipped rooms for a reasonable rate in a convenient location. We do try very hard to keep our prices competitive and apologize that we did not meet your satisfaction in this regard.<br> Your patronage is truly appreciated, and we hope to welcome you again in the future. Kind regards,<br> Debbie DE CLERCK, General Manager

Bernard Couples - 16/08/2018 AccorHotels certified review
« A convenient place to break our journey on the way home »

A thoroughly acceptable place to spend the night.

Mrs B. Couples - 16/08/2018 AccorHotels certified review
« Lovely stay »

This is my 4th stay & for purpose of taking part in the Dodentocht. Lovely quiet room, comfy bed & super shower! I was welcomed by Serena and indeed by stay was enhanced by this super lady, she is an enormous asset to this hotel and I look forward to staying again. Thank you Serena!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing such positive opinions about your time at Ibis Sint Niklaas Centrum Hotel.<br> We welcome your warm compliments for Serena - rest assured, we shall forward your comments on to her.<br><br>Thank you for your 10/10 rating!<br> We all look forward to seeing you, again. My best wishes,<br> Debbie DE CLERCK, General Manager

Anonymous Couples - 10/08/2018 AccorHotels certified review
« No problems »

Helpful and pleasant staff

Anonymous Business - 02/08/2018 AccorHotels certified review
« Acceptable »

Rooms were Large and clean. no coffee/tea facility in the room. I had to ask twice for the shampoo/showergel dispenser in the shower to be refilled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the time you have taken to let us know your opinion about your recent stay.<br> We are glad you were happy with our spacious rooms and that our high standards met your expectations. We regret we do not have tea and coffee making facilities in our rooms, however kettles are available upon request at reception. Please accept my apologies for the incident with the dispensers, this was a regrettable oversight on behalf of our housekeeping department and which I will be addressing this with them.<br> We look forward to seeing you again on a future occasion. Kind regards,<br> Debbie DE CLERCK, General Manager

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