Novotel Suites Luxembourg Hotel 4 stars

TripAdvisor rating 4.0/5 637 reviews
Novotel Suites Luxembourg
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Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855
luxembourg
luxembourg

Tel: +35227040

Fax: (+352)27048944

Contact email

Check-in from 14h00

Check out up to 12h00

  • PULVERMUHL :   N°13 MUDAM PHILARMONI

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS :49.620333, 6.145167

Our accommodations

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities(...)

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite deluxe with queen-size bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

COMPTOIR NOMADES

Photo non contractuelle / Strictly non binding

Pour une pause repas ou simplement boire un verre, l'Encas Bar est l'endroit parfait. Et si vous avez envie de soleil, venez découvrir notre terrasse privée : nos plateaux à partager accompagneront à merveille vos apéritifs !

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUTIQUE GOURMANDE

Photo non contractuelle / Strictly non binding

Peckish? 24/24, our Boutique Gourmande self-service offers various snacks and drinks. Feel free to try our products "Made in Luxembourg" as well as our range of organic and vegan.

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,483 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

637 reviews

Excellent hotel: great location and great rooms, with really friendly staff.

TripAdvisor rating 4.0/5

r620662 Family - 12/08/2019 TripAdvisor review

Excellent hotel: great location and great rooms, with really friendly staff. Plus points: - The hotel is a few minutes walk to the tram stop. - The hotel has great good - The room we stayed in (suite) was a great size for a family

Dear Guest, Thank you for such a positive review. We are glad to know that your stay with us was an excellent experience; it is pleasing to know that your suite and our location were to your liking. We do our best to ensure that guests feel welcome and your kind words about the friendly and professional service you received from our team members are much appreciated. We look forward to welcoming you again on a future visit to Luxembourg. Best regards, Sonia Zaied, General Manager

Mrs Yvoñne D.

Customer review rating 4.4/5

Yvonne D. Families - 07/08/2019 AccorHotels review

It was a brilliant experience as soon as we arrived. A lovely and personal welcome which was friendly and you felt treated as an Individual and not just a number. The room was fantastic and so was the food.

Dear Yvonne, We appreciate that you took the time to share your feedback. We are so glad to hear that you enjoyed your stay with us! We to provide a memorable experience and we are delighted that we were able to exceed your expectations. We're happy to hear you found your suite to be comfortable and that you enjoyed your dining experiences. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Great location

Customer review rating 4.4/5

Remco Families - 06/08/2019 AccorHotels review

Nice big room with awesome shower. The charge on my CC €200 to much is a shame, even because they don’t send me a e-mail with the mistake.

Dear Remco, Thank you for taking the time to share your feedback. We are delighted to read that our location was ideal for you. We would like to clarify that the charge on your card was a security deposit for each room the amount has been held rather than deducted from your account, this is in case of any extra items. This is a normal charge in hotels, and at check-out the funds have been released, although your bank can take up to 10 days to show this. We are otherwise pleased that your room and shower met your expectations. We hope to see you again on a future occasion. Sincerely, Sonia Zaied, General Manager

It was very enjoyable !

Customer review rating 4.4/5

Jeffrey W. Families - 06/08/2019 AccorHotels review

It was very enjoyable !

Dear Jeffrey, Thank you for such a positive review. A message of satisfaction from our guests is very gratifying for our team and we are pleased that you enjoyed your stay. We would love to know what would have made your time with us even better; your satisfaction is always our top priority. We look forward to welcoming you back in the future. Sincerely, Sonia Zaied, General Manager

Excellent

Customer review rating 4.4/5

Ga… Families - 03/08/2019 AccorHotels review

Excellent hotel, great location, helpful staff.

Dear Guest, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Suites Luxembourg. Thank you for appreciating our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Like coming home

Customer review rating 4.4/5

Olivier G. Business - 30/07/2019 AccorHotels review

This is always so nice to stay at your hotel and be expected.

Dear Olivier, Thank you for taking the time to answer our satisfaction survey about your recent visit to our hotel. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. We are very happy to hear that you felt at home in our hotel. This personal attention our members provide is really one of the things that we try to maintain in our hotel. We look forward to seeing you on a future visit. Best regards, Sonia Zaied, General Manager

Not so good

Customer review rating 4.4/5

M J. Q. Business - 20/07/2019 AccorHotels review

The room air-conditioning was barely functional. Toilet too small and far away from bed. I do not understand why is this hotel called ‘Suites’. This misleads the guests. Compared to the next door Novotel hotel Novotel Suites has smaller rooms with less facilities. The only thing I found good was the breakfast.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding your recent stay in our hotel. We encourage our guests to let us know of any difficulties during their stay so that we can find an immediate solution, or even relocate you to a more comfortable suite, depending upon availability. We do wish to clarify that we only offer suites at Novotel Suites Luxembourg, and these are indeed larger than the standard rooms featured at other Novotel locations. Amenities such as free high-speed internet, free national phone calls, Smart TV are also available in our larger suites; please do not hesitate to state your preference during booking. Nevertheless, it’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Despite this, we do hope to see you again for a more pleasant stay in the future. Kind regards, Sonia Zaied, General Manager

Nice, stylish business hotel close to European Institutions with very friendly service

Customer review rating 4.4/5

Yves Business - 19/07/2019 AccorHotels review

friendly service, nice room, good breakfast , well located on Kirchberg

Dear Yves, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Suites Luxembourg. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are pleased to know that the room was to your liking. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Thank you for appreciating our location. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Excellent

Customer review rating 4.4/5

Anonymous Business - 12/07/2019 AccorHotels review

Always friendly staff, big rooms, high hygiene standards, perfect location for work.

Dear Guest, Thank you for such a positive review. We are delighted to read that you had a enjoyable stay and appreciated our ideal location. It’s great to hear that you mentioned our dedicated team. All the team look forward to welcoming you back on a future visit. Best regards, Sonia Zaied, General Manager

Good accommodation with good service

Customer review rating 4.4/5

Anonymous Business - 12/07/2019 AccorHotels review

The first reason to prefer your hotel was a short distance from my meeting point. It was my preference and it was done.

Dear guest, We thank you for your review. We are delighted that we met your expectations with our convenient location. We take pride in catering to our guests’ and appreciate any feedback that will encourage us to improve your overall satisfaction. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

It could be far better

Customer review rating 4.4/5

Natalia Business - 04/07/2019 AccorHotels review

I am sad that this time wasn’t so good at previous times :( but the new gentelmen that joined your team should get a raise. He is super proffessional and client experience related. I do bot remember his name but he has darker skin. Really he is a keeper. But he needs help. I ha an impression he was left alone with everything and it was too much. If he will get someone to help him on the shift he will make your hotel a really nice place. And you probably want to ask why my stay was not so super as last time. Oh well my memory isn’t so good and I forgot that hairdrier is in the bedroom closet and was looking for it. Could not find it. Asked twice at the reception they told me tgey will bring it but no one told me whether I checked the drawer. Please inform clients where it is if they ask :) and additionally no one respond on my question which I asked while booking whether something can be delivered to my room. Additionally I was sad that as a platinun member I did not get a sleepers and a robe neither no welcome extra small gift as I always have it in the oposit novotel :( othwrwise all good. Please give that ypung man a raise and a proper handshake he helped me a lot.

Dear Natalia, Thank you for taking the time to share your feedback. It is wonderful to hear your kind comments about our team member who worked hard to ensure that he delivered the best service and always meet your expectations; we will be sure to share your complements with him and give him the recognition he deserves. We regret the issue with the hair dryer and we be sure to inform our team to provide better information regarding this in the future. Indeed, we do have room service available; we also wish to clarify that we do provide a robe and slippers in our Deluxe Suite; may we assist you with booking one of these rooms on your next stay? Nevertheless, we have taken note of your comments in this regard. We hope to see you again and provide you with a better stay on a future occasion. Kind regards, Sonia Zaied, General Manager

two of five nights no air conditioning.

Customer review rating 4.4/5

D. F. Friends - 03/07/2019 AccorHotels review

Most things were fine. Two nights there was no air conditioning in the room. We were told that the whole hotel air conditioning system was out.

Dear D., Thank you for taking the time to share your feedback. We're sorry to hear that our air conditioning was not working as it should. We did have a temporary issue during 2 days but this problem has been solved now. Despite this, we hope that you will give us the opportunity to provide you with a better stay in the future. Kind regards, Sonia Zaied, General Manager

Nice hotel , unfriendly staff

Customer review rating 4.4/5

Anonymous Families - 02/07/2019 AccorHotels review

Nice room , great location, but all interactions with the staff where unpleasant. It was as if guests are an unwanted problem for all the staff

Dear Guest, Thank you for taking the time to share your feedback. It is wonderful to know that you enjoyed your suite as well as our convenient location near the historic city center and its attractions. However, we deeply regret to read that our team's service fell below the standards expected of us. Please know that we will be addressing the team in order to improve our service and ensure that every guest feels welcome and appreciated. We hope to see you again in the future. Kind regards, Sonia Zaied, General Manager

great location, outstanding room

Customer review rating 4.4/5

Andrea Families - 01/07/2019 AccorHotels review

great location, outstanding large family suite, great value for price paid

Dear Andrea, Thank you for such a positive review. We are pleased you were satisfied with our prices. It’s great to know that your spacious suite was ideal for you. We look forward to welcoming you back, Andrea on a future occasion. Best regards, Sonia Zaied, General Manager

Good but

Customer review rating 4.4/5

George M. Business - 30/06/2019 AccorHotels review

OK

Dear George, Thank you for taking the time to share your feedback. We are glad that, in general, you had a pleasant stay with us. We do however regret that there may have been aspects of your visit which were not to your liking and wish that you had told us more in regards to this. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

Polite & helpful staff is extremely important

Customer review rating 4.4/5

June L. Friends - 26/06/2019 AccorHotels review

Everything was fine except there were items missing in the room. I had to call for 2 pairs of room slippers, shower gel n 1 bottle of mineral water. Staff were extremely helpful. Only the night staff working alone in the night was supposed to call us back to help us with the train query for the next day did not call us back. When we called him back, he told us there were no train tk Luxembourg Central station. All in all, the room was nice n comfortable.

Dear June, Thank you for taking the time to share your feedback. We are glad to know your stay with us was a pleasant experience, we regret any inconvenience experienced due to amenities items not available upon arrival. We will most certainly take the steps to ensure that is not repeated. Our team is always happy to help make your stay with us as enjoyable as possible and we are pleased that you found your suite nice and comfortable. We hope to see you again on a future occasion. Sincerely, Sonia Zaied, General Manager
Customer review rating 4.4/5

Anonymous Families - 25/06/2019 AccorHotels review

Very nice room It was a bit warm (when sleeping) and was unable to get the climate system to get it colder. Also the light above the sink in the "livingroom" I was unable to find the switch for

Dear Guest. Thank you for taking the time to share your feedback. We are delighted you were pleased with you suite. We do however, regret that it was too warm for you and that you were unable to locate the light switch, We encourage our guests to let us know of any difficulties during their stay so that we can find an immediate solution. Your comfort and satisfaction is of the utmost importance to us. We do hope that all other aspects of your stay were pleasing. We hope to see you again on a future occasion. Sincerely, Sonia Zaied, General Manager
Customer review rating 4.4/5

M. T. Families - 24/06/2019 AccorHotels review

The service at the reception was not very good

Dear M., Thank you for taking the time to share your feedback. Please accept our apologies for this less than pleasant experience. We strive to provide excellent service to our every guest, and we deeply regret that in this instance, we fell short. However, we thank you for alerting us to this issue so that we can make immediate improvements for the future. We hope the rest of our facilities were to your expectations. Despite this, we hope to see you again in the future. Kind regards, Sonia Zaied, General Manager

Quality Novotel stay

Customer review rating 4.4/5

Daniel Business - 21/06/2019 AccorHotels review

The room is very spacious and I especially like the bathroom facilities and quality

Dear Daniel, Thank you for such a positive review. It’s great to know that your spacious suite was ideal for you. We are glad that you were happy with our quality amenities. We look forward to seeing you, Daniel on a future visit. Sincerely, Sonia Zaied, General Manager

Not satisfied.

Customer review rating 4.4/5

Jarek Business - 20/06/2019 AccorHotels review

It is worst and worst every time.

Dear Jarek, Thank you for taking the time to share your feedback. Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement. We hope to see you again on a future occasion. Kind regards, Sonia Zaied, General Manager
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