Novotel Suites Luxembourg Hotel 4 stars

TripAdvisor rating 4.0/5 632 reviews
Novotel Suites Luxembourg
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Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855
luxembourg
luxembourg

Tel: +35227040

Fax: (+352)27048944

Contact email

Check-in from 14h00

Check out up to 12h00

  • PULVERMUHL :   N°13 MUDAM PHILARMONI

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS :49.620333, 6.145167

Our accommodations

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite deluxe with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

COMPTOIR NOMADES

Photo non contractuelle / Strictly non binding

Pour une pause repas ou simplement boire un verre, l'Encas Bar est l'endroit parfait. Et si vous avez envie de soleil, venez découvrir notre terrasse privée : nos plateaux à partager accompagneront à merveille vos apéritifs !

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUTIQUE GOURMANDE

Photo non contractuelle / Strictly non binding

Peckish? 24/24, our Boutique Gourmande self-service offers various snacks and drinks. Feel free to try our products "Made in Luxembourg" as well as our range of organic and vegan.

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,447 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

632 reviews

Excellent

Customer review rating 4.4/5

Anonymous Business - 12/07/2019 AccorHotels certified review

Always friendly staff, big rooms, high hygiene standards, perfect location for work.

Dear Guest, Thank you for such a positive review. We are delighted to read that you had a enjoyable stay and appreciated our ideal location. It’s great to hear that you mentioned our dedicated team. All the team look forward to welcoming you back on a future visit. Best regards, Sonia Zaied, General Manager

Good accommodation with good service

Customer review rating 4.4/5

Anonymous Business - 12/07/2019 AccorHotels certified review

The first reason to prefer your hotel was a short distance from my meeting point. It was my preference and it was done.

Dear guest, We thank you for your review. We are delighted that we met your expectations with our convenient location. We take pride in catering to our guests’ and appreciate any feedback that will encourage us to improve your overall satisfaction. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

It could be far better

Customer review rating 4.4/5

Natalia Business - 04/07/2019 AccorHotels certified review

I am sad that this time wasn’t so good at previous times :( but the new gentelmen that joined your team should get a raise. He is super proffessional and client experience related. I do bot remember his name but he has darker skin. Really he is a keeper. But he needs help. I ha an impression he was left alone with everything and it was too much. If he will get someone to help him on the shift he will make your hotel a really nice place. And you probably want to ask why my stay was not so super as last time. Oh well my memory isn’t so good and I forgot that hairdrier is in the bedroom closet and was looking for it. Could not find it. Asked twice at the reception they told me tgey will bring it but no one told me whether I checked the drawer. Please inform clients where it is if they ask :) and additionally no one respond on my question which I asked while booking whether something can be delivered to my room. Additionally I was sad that as a platinun member I did not get a sleepers and a robe neither no welcome extra small gift as I always have it in the oposit novotel :( othwrwise all good. Please give that ypung man a raise and a proper handshake he helped me a lot.

Dear Natalia, Thank you for taking the time to share your feedback. It is wonderful to hear your kind comments about our team member who worked hard to ensure that he delivered the best service and always meet your expectations; we will be sure to share your complements with him and give him the recognition he deserves. We regret the issue with the hair dryer and we be sure to inform our team to provide better information regarding this in the future. Indeed, we do have room service available; we also wish to clarify that we do provide a robe and slippers in our Deluxe Suite; may we assist you with booking one of these rooms on your next stay? Nevertheless, we have taken note of your comments in this regard. We hope to see you again and provide you with a better stay on a future occasion. Kind regards, Sonia Zaied, General Manager

two of five nights no air conditioning.

Customer review rating 4.4/5

D. F. Friends - 03/07/2019 AccorHotels certified review

Most things were fine. Two nights there was no air conditioning in the room. We were told that the whole hotel air conditioning system was out.

Dear D., Thank you for taking the time to share your feedback. We're sorry to hear that our air conditioning was not working as it should. We did have a temporary issue during 2 days but this problem has been solved now. Despite this, we hope that you will give us the opportunity to provide you with a better stay in the future. Kind regards, Sonia Zaied, General Manager

Nice hotel , unfriendly staff

Customer review rating 4.4/5

Anonymous Families - 02/07/2019 AccorHotels certified review

Nice room , great location, but all interactions with the staff where unpleasant. It was as if guests are an unwanted problem for all the staff

Dear Guest, Thank you for taking the time to share your feedback. It is wonderful to know that you enjoyed your suite as well as our convenient location near the historic city center and its attractions. However, we deeply regret to read that our team's service fell below the standards expected of us. Please know that we will be addressing the team in order to improve our service and ensure that every guest feels welcome and appreciated. We hope to see you again in the future. Kind regards, Sonia Zaied, General Manager

great location, outstanding room

Customer review rating 4.4/5

Andrea Families - 01/07/2019 AccorHotels certified review

great location, outstanding large family suite, great value for price paid

Dear Andrea, Thank you for such a positive review. We are pleased you were satisfied with our prices. It’s great to know that your spacious suite was ideal for you. We look forward to welcoming you back, Andrea on a future occasion. Best regards, Sonia Zaied, General Manager

Good but

Customer review rating 4.4/5

George M. Business - 30/06/2019 AccorHotels certified review

OK

Dear George, Thank you for taking the time to share your feedback. We are glad that, in general, you had a pleasant stay with us. We do however regret that there may have been aspects of your visit which were not to your liking and wish that you had told us more in regards to this. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

Polite & helpful staff is extremely important

Customer review rating 4.4/5

June L. Friends - 26/06/2019 AccorHotels certified review

Everything was fine except there were items missing in the room. I had to call for 2 pairs of room slippers, shower gel n 1 bottle of mineral water. Staff were extremely helpful. Only the night staff working alone in the night was supposed to call us back to help us with the train query for the next day did not call us back. When we called him back, he told us there were no train tk Luxembourg Central station. All in all, the room was nice n comfortable.

Dear June, Thank you for taking the time to share your feedback. We are glad to know your stay with us was a pleasant experience, we regret any inconvenience experienced due to amenities items not available upon arrival. We will most certainly take the steps to ensure that is not repeated. Our team is always happy to help make your stay with us as enjoyable as possible and we are pleased that you found your suite nice and comfortable. We hope to see you again on a future occasion. Sincerely, Sonia Zaied, General Manager
Customer review rating 4.4/5

Anonymous Families - 25/06/2019 AccorHotels certified review

Very nice room It was a bit warm (when sleeping) and was unable to get the climate system to get it colder. Also the light above the sink in the "livingroom" I was unable to find the switch for

Dear Guest. Thank you for taking the time to share your feedback. We are delighted you were pleased with you suite. We do however, regret that it was too warm for you and that you were unable to locate the light switch, We encourage our guests to let us know of any difficulties during their stay so that we can find an immediate solution. Your comfort and satisfaction is of the utmost importance to us. We do hope that all other aspects of your stay were pleasing. We hope to see you again on a future occasion. Sincerely, Sonia Zaied, General Manager
Customer review rating 4.4/5

M. T. Families - 24/06/2019 AccorHotels certified review

The service at the reception was not very good

Dear M., Thank you for taking the time to share your feedback. Please accept our apologies for this less than pleasant experience. We strive to provide excellent service to our every guest, and we deeply regret that in this instance, we fell short. However, we thank you for alerting us to this issue so that we can make immediate improvements for the future. We hope the rest of our facilities were to your expectations. Despite this, we hope to see you again in the future. Kind regards, Sonia Zaied, General Manager

Quality Novotel stay

Customer review rating 4.4/5

Daniel Business - 21/06/2019 AccorHotels certified review

The room is very spacious and I especially like the bathroom facilities and quality

Dear Daniel, Thank you for such a positive review. It’s great to know that your spacious suite was ideal for you. We are glad that you were happy with our quality amenities. We look forward to seeing you, Daniel on a future visit. Sincerely, Sonia Zaied, General Manager

Not satisfied.

Customer review rating 4.4/5

Jarek Business - 20/06/2019 AccorHotels certified review

It is worst and worst every time.

Dear Jarek, Thank you for taking the time to share your feedback. Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement. We hope to see you again on a future occasion. Kind regards, Sonia Zaied, General Manager

Good value

Customer review rating 4.4/5

Lydie Couples - 17/06/2019 AccorHotels certified review

The room vas nice and clean The hotel is 30mns away from the center of town but easily reached by tram The hotel staff was very welcoming and helpful

Dear Lydie, Thank you for taking the time to share your feedback. It is wonderful to hear your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We are pleased to know that you also appreciated our well-maintained facilities and that our location nearby public transport made your trip to the centre more convenient. It is pleasing to hear that, overall, your stay with us was enjoyable. We hope to see you again in the future. Kind regards, Sonia Zaied, General Manager

Very good

Customer review rating 4.4/5

Saketh R. Business - 16/06/2019 AccorHotels certified review

Extraordinary is a one word describing my stays. Novotel is lot better compared to many big hotel groups.

Dear Saketh, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Suites Luxembourg. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you back. Best regards, Sonia Zaied, General Manager

Good

Customer review rating 4.4/5

Cuiwen Y. Couples - 16/06/2019 AccorHotels certified review

Comfortable room

Dear Cuiwen, Thank you for this review. We are happy to know that you enjoyed your stay with us. We'd like to hear how we could improve your experience. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

Stay

Customer review rating 4.4/5

Anonymous Business - 12/06/2019 AccorHotels certified review

Adequate, however, the ironing room 3 floors down, not easy to find, locked and with a dirty iron which left marks all over my shirt - was very annoying

Average

Customer review rating 4.4/5

Anonymous Business - 09/06/2019 AccorHotels certified review

Papercups for coffee in the room is a bit cheap. Breakfast ok. Rooms clean. Staff friendly.

Dear Mr L., Thank you for taking the time to share your feedback concerning your stay from June, 06th to 07th. We took good note of your comment concerning the paper cups for the coffee in the suite. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager
Customer review rating 4.4/5

Anonymous Business - 03/06/2019 AccorHotels certified review

Excellent!

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 17th to June, 01st. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Professional approach

Customer review rating 4.4/5

Anonymous Business - 25/05/2019 AccorHotels certified review

Thanks for making me feel very welcome and comfortable. Your stuff is really polite and flexible. Looking forward to a next visit.

Dear Mrs W., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 19th to 25th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Extremely expensive for what it is..... not to be recommended at all

Customer review rating 4.4/5

A. A. M. Business - 22/05/2019 AccorHotels certified review

Checked in online before arriving at the property, to speed up the process, it ended up taking more time than a normal check in. Total fiasco Big problem with hotel taxi pickups through the concierge. My taxis were consistently taken by the Sofitel concierge, who was rude, impolite and not worth working for the Accor group. He forced the taxi driver to remove my luggage from his car to give it to another customer, after having waited for over an hour for a taxi. I ended up being late. I missed the speech I was supposed to make at the conference, the main reason for me to be in luxembourg The food service is extremely slow. I had dinner one evening at the hotel and had to wait for 45 minutes to get my sandwich!!!!! From the restaurant next to the reception area Overall, i will never ever come back to your hotel. Outrageously expensive and not worth it at all......

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