Hotel - Novotel Suites Luxembourg
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Luxembourg Hotel

4.0/5 596 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

  • 110 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 10 family suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 2,149 reviews

Our guest reviews for Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 596 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dario Friends - 10/10/2018 AccorHotels certified review
« Nice hotel, clean and comfortable. Great breakfast. »

Good, no issues.

Anonymous Couples - 03/10/2018 AccorHotels certified review
« Quality »

The hotel was in a good location, the room was nice and clean. The breakfast was expensive and the was a small problem in the bathroom floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Luiz P., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on September 28th 2018. It is always a pleasure to receive positive feedback. Also we note issue during your stay and for this we would loike to apologies. We will do our best that this king of problem will not appear in the futur. Thank you again for sharing your experience. Have a nice day Delphine Beaufils Head of Reception

Peter Business - 24/09/2018 AccorHotels certified review
« Good brand butclack of control »

In general fine, but lack of soap and shower gel was funny

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B. Petr, Thank you for taking the time to share your feedback following to your stay on September 17th 2018. First of all please accept our apologies regarding the lack of soap in your room. We hope this issue will not leave you a bad experience of our hotel We wish you a nice afternoon. Delphine Beaufils Head of Reception

Przemyslaw Families - 18/09/2018 AccorHotels certified review
« good hotel »

hotel is almost new, it has good facilities and not far from the city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Przemyslaw J., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on Sptember 15th 2018. It is always a pleasure to receive positive feedback, and your opinion is really important for us to improve our services. Thank you again for sharing your experience. Have a great day. Delphine Beaufils Head of reception

Anonymous Families - 18/09/2018 AccorHotels certified review
« Clean and upscale, great weekend visit to Lux City. »

Staff was friendly and helpful. Room was clean and well equipped. Beds were comfortable, and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Arthur C., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on September 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, Best regards and have a great day. Delphine Beaufils Head of Reception

Raphaël S. Solo - 17/09/2018 AccorHotels certified review
« Really Nice Stay »

Extremly statisfied about my overall stay. Felt really welcome Particular thanks to Joanie et Zen for their kindness and dedicated attention and professionalism Warm Regards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Raphael S., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on September 09th 2018 It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day. Delphine Beaufils Head of Reception

Business - 17/09/2018 TripAdvisor review
« Something wrong is happening there »

It used to be nice and pretty decent hotel. REcently I was really dissatisfied. I do not feel my platinum status give me abything than a chocolate there. If I compare itt to any other chains - they proceed with loyality way better.

Andrew Families - 11/09/2018 AccorHotels certified review
« Nice room, excellent location. »

Good, prefer overnight for family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andrew J., Thank you for the great review of our hotel follownig to your stay on Augsut 31st 2018. We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a nice afternoon Delphine Beaufils Head of Reception

Björn A. Couples - 09/09/2018 AccorHotels certified review
« Very Very Good »

I´ve been there before and will be there again. Novotel gives everythinh I want at an affordable price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bjoern A., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on, Augsut 29th 2018. It is always a pleasure to receive positive feedback. And it will be a pleasure to welcome you again for your nex tstay in Luxembourg. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice afternoon. Delphine Beaufils Head of Reception

Michel P. Business - 04/09/2018 AccorHotels certified review
« Very nice staff and great structure »

I stayed for three months in the hotel and I had a super nice experience! Staff is super friendly, efficient and professional, as well as the hotel rooms are very nice and cozy, breakfast is very good, tasty and staff is also always very kind. I wish I could stay longer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Michel P., We very much appreciate your comments regarding your long stay at the Novotel Suites Luxembourg. You know that it's real pleasure to open your computer and read a comment like this. We would like to thank you for your positive feedaback and to encoourage us to continue on this direction. Your wellbeing is our priority so THANK YOU again. We wish you a nice day. Delphine Beaufils Head of Reception

Philip H. Families - 02/09/2018 AccorHotels certified review
« Superb »

This was the best Accor hotel we stayed in. Such friendly staff!! Lovely room and great breakfast. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Philip H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on August 22nd 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's real pleasure to read your comment and know that our efforts have paid off. Your satisfaction is our reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day Delphine Beaufils Head of reception

M Families - 01/09/2018 AccorHotels certified review
« Good place for a stop over »

Nice and clean good size room. Not easy to find how to get in with the car (add clear instructions in the web site or confirmation email on top of local signs could help)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Massimiliano M., We very much appreciate your comments regarding your stay on August 29th 2018 at the Novotel Suites Luxembourg It is always a pleasure to receive positive feedback. I will share your comments with our team. We note a negative feeling regarding the parking and access, we will inform the person and do our best to improve this point. Thank you again for sharing your experience, Sincerely, Delphine Beaufils Head of reception

Mario Q. Families - 31/08/2018 AccorHotels certified review
« Perfect »

Room was fully ready and bed made for the child. Presents in the room because of status at Accor. Very nice - made me feel welcome. Staff at reception very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mario Q., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on August 28th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. They allow us to improve our services and continue on this direction. Thank you again for your Loyalty to AccorHotels. We hope your next visit will be as pleasant as the previous one. Your satisfaction is our reward. We wish you a nice day and in advance a good weekend. Delphine Beaufils Head of reception.

Antony W. Families - 31/08/2018 AccorHotels certified review
« Weekend stay for Spa »

Amazingly easy online check-in, great welcome and comfortable room. Hotel is in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Antony W., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on August 25th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wish you a nice day. Delphine Beaufils Head of Reception

Jacqueline G. Families - 28/08/2018 AccorHotels certified review
« Convenient but couldn't guarantee good night's sleep! »

Pleasant, helpful staff. Clean accomodation, comfortable beds, good bathroom. Surprised only one chair provided in 'superior' room (205) sleeping 3 people, and just 4 coathangers for our stay of 6 nights...had to ask for more. Extraneous noise disturbed our sleep every night ( loud conversations, some from cafe terrace downstairs, until well past midnight; then we were woken by early morning delivery lorries, with their engines left running. Liked the convenience of proximity to trams and buses, but as good night's sleep impossible, we won't be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Jacqueline G., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg regarding your stay on August 20th 2018. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day Delphine Beaufils Head of reception

Claude Couples - 22/08/2018 AccorHotels certified review
« Nice weekend birthday getaway for wife. »

Enjoyed the upgrade to best room in hotel suite de luxe but I wish it included breakfast. Check in was smooth however key card did not work while in parking garage trying to get back into the building. The room was nice and spacious however the samsung big screen in living room area was slow in response to remote and froze a couple of times so we didn’t watch tv. Overall we would stay again despite 17€ for parking garage in which sometimes we couldn’t find a parking spot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Claude T., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on August 17th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to read that TV does not work well, we will check with our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Delphine Beaufils Head of Reception

Douglas M. Couples - 22/08/2018 AccorHotels certified review
« Hotel nice,but »

The hotel and staff were very nice, but two issues clouded our overall satisfaction. 1) The key cards constantly stopped working or took many attempts to gain entry to the room and it was obvious we were not alone with this issue 2) The bed was not comfortable. Sadly I realised at the end of our stay it wasn't the matrass, it was two ill fitting matrass protectors that had should have removed each evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Doug M., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg regarding your stay on August 15th 2018. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will inform the housekeeping Manager regarding the issue with bed and proctection on it. Again please accept our apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day. Delphine Beaufils Head of Reception

Sam K. Families - 21/08/2018 AccorHotels certified review
« Clean, Comfortable Rooms for Family of 4 »

Our stay at Novotel Suites in Kirchberg was great for all the family. Transport links extremely close by, clean, quiet rooms with necessary facilities for a small family. All I'd recommend is having at least 2 chairs available in the suites (as apparently all rooms have a single chair). Other than that, we did not have any complaints other than minor niggles e.g. soap dispenser not working correctly in toilet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Samuel K., We very much appreciate your comments regarding your stay on August 11th 2018 at the Novotel Suites Luxembourg It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day Delphine Beaufils Head of Reception

Nikos Families - 20/08/2018 AccorHotels certified review
« Good, modern, clean hotel, convenient location. The new tram makes the rooms a little bit noisy. »

The hotel was very clean, the cleaning personnel did a great work. However, there were stains on the carpets in the hallway and in the plastic floors in the rooms (cannot be removed). This gives a bad first impression which was counterbalanced by the good job of the cleaning staff. The bathroom and shower facilities are great, the beds were satisfactory (a bit lumpy). The room was modern and nice. Parking is a plus compared to other hotels in the area whcih do not provide parking, although it is a bit expensive and hard to find the entrance the first time. The quality of the breakfast was high but it certainly needs more variety compared to other hotels in the area (e.g. Melia). The hotel's personnel was very helpful and the room service was also very good. The new tram that passes just in from the hotel makes the rooms noisy especially during the night since the tram starts at around 5:30. We stayed at the second floor and the noise was annoying. In general, the experience of staying in this hotel was quite good and we would go back since the value-price ratio was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Nikolaos V., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from August 09th to August 11th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day. Delphine Beaufils Head of Reception

Andy Families - 15/08/2018 AccorHotels certified review
« Room Fine, Everything else disappointing »

The hotel was easy to find from the address with a Sat Nav. Access to the parking, however, was very difficult to find, with roadworks confusing the Sat Nav and signage only covering part of the directions needed to find the parking entrance. The room was fine, if a little cramped in its "family" configuration. The separate toilet was in a very narrow space and not at all comfortable to use. Having arrived late after an 800km drive, and with another 700km to look forward to the next day, we chose to eat in the hotel's restaurant. The menu was somewhat limited and seemed to be aimed more at light lunches and snacking than feeding hungry travellers, but the real kicker was the service. Meals took an extremely long time to arrive, and didn't arrive together, with my wife's lasagne arriving a quarter of an hour ahead of the two tagliatelle and one club sandwich the rest of us had ordered. Staff were completely inattentive, failed to offer more drinks when our glasses were empty, failed to offer the dessert menu after clearing the table (which didn't happen until about twenty minutes after we'd finished eating). It made for a sorry end to a very long day, and left us regretting that we're pre-booked and pre-paid for the same hotel for our return trip in a couple of weeks' time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andrew S., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg regarding your stay on August 11th 2018. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are working on our Snack / restaurant card to offer best things to our guest. We are sorry to read that our staff were not attentive to you and please be sure that this not happen again in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day. Delphine Beaufils Head of reception

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