Novotel Suites Luxembourg Hotel 4 stars

TripAdvisor rating 4.0/5 623 reviews
Novotel Suites Luxembourg
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Room 1

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Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855
luxembourg
luxembourg

Tel: +35227040

Fax: (+352)27048944

Contact email

Check-in from 14h00

Check out up to 12h00

  • PULVERMUHL :   N°13 MUDAM PHILARMONI

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS :49.620333, 6.145167

Our restaurants and bars

COMPTOIR NOMADES

Photo non contractuelle / Strictly non binding

Pour une pause repas ou simplement boire un verre, l'Encas Bar est l'endroit parfait. Et si vous avez envie de soleil, venez découvrir notre terrasse privée : nos plateaux à partager accompagneront à merveille vos apéritifs !

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUTIQUE GOURMANDE

Photo non contractuelle / Strictly non binding

Peckish? 24/24, our Boutique Gourmande self-service offers various snacks and drinks. Feel free to try our products "Made in Luxembourg" as well as our range of organic and vegan.

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,320 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

623 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Always a pleasure

Customer review rating 4.4/5

Lucie L. Business - 15/04/2019 AccorHotels certified review

The staff is particularly friendly and thoughtful while remaining very professional. They know best what customer service means and are just excellent at what they do. Thank you!

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from April, 09th to 11th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Good service and comfortable room

Customer review rating 4.4/5

Julia Business - 27/03/2019 AccorHotels certified review

Friendly staff, good breakfast and great room with nice interior.

Dear Mrs T., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from March, 21st to 23rd. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Nice designhotel

Customer review rating 4.4/5

Erik H. Business - 26/03/2019 AccorHotels certified review

New fresh interior nicely designed. Good location at Kirchberg.

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from April, 13th to 14th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

unfriendly hotel

Customer review rating 4.4/5

Wil Business - 19/03/2019 AccorHotels certified review

not able to speak English, no recognition if you are member, bad service

Dear Mr K., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg. We are sorry that your experience did not meet your expectation. Please allow us to express our sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

Nice stay at the hotel

Customer review rating 4.4/5

Maša Business - 08/03/2019 AccorHotels certified review

I liked the options for breakfast, especially freshly squezzed juice. The room was very clean and bigger than expect, but because of mostly white color in the romm it felt at some moments like staying in the hospital.

Dear Masa J., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on February 18th 2019. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards and have a nice day. Delphine Beaufils Head of Reception
Customer review rating 4.4/5

Zoef Business - 01/03/2019 AccorHotels certified review

Room was fine. However, check-in took forever. Last time I stayed with you, roomservice took forever as well and when it finally arrived my order was not complete.

Dear Mr L., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg . We are sorry that your experience did not meet your expectations concerning the check-in and the room service. Please allow us to express our sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

Another good value stay

Customer review rating 4.4/5

Bryn Families - 25/02/2019 AccorHotels certified review

Clean, efficient rooms, suitable for the whole family. Good value for money. Easy experience.

Dear Mr T., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from February, 22nd to 23rd. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Will be back

Customer review rating 4.4/5

Tobias T. Business - 14/02/2019 AccorHotels certified review

I like be at the Novotel, as they are situated well for me and they have a VERY friendly staff.

Dear Mr.Tobias T., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on February 04th 2019. It is always a pleasure to receive positive feedback and positive note. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day and good week. Delphine Beaufils Head of Reception

Good stay

TripAdvisor rating 4.0/5

Venture42209042476 Business - 11/02/2019 TripAdvisor review

I had a good stay at the hotel;The room was nice and clean.Two bed were prepared in addition to the double bed, which were not necessary.The price is still very expensive.There is no proper restaurant, but only a snack which offers however enough choice.

Customer review rating 4.4/5

F. Business - 04/02/2019 AccorHotels certified review

I stayed at the Novotel suites from the 28th January until the 1st February. I had such a good experience that I was longing to go back to the hotel by the end of my long working days. I had a very good welcoming, pleasant and helpful staff (mainly Zain at the reception). the experience of a nice massage offered to me on Tuesday when I entered the hotel at 6pm after a long day, was really so great. Thank you for this lovely stay.

Dear Mrs F., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from January, 28th to February, 01st. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Feel like home

Customer review rating 4.4/5

Jose M. Families - 15/01/2019 AccorHotels certified review

My family and I feel very confortable. We loved the toys area that you have at the lobby, near to the bar and restaurant.

Dear Mr Jose Francisco M., We very much appreciate your comments and note regarding your stay at the Novotel Suites Luxembourg on January 12th 2019. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's a pleasure for us to know that you feel like home. Thank you again for sharing your experience. We wish you a nice afternoon. Delphine Beaufils Head of Reception

great hotel

TripAdvisor rating 4.0/5

Muimi2016 Family - 03/01/2019 TripAdvisor review

This is a great hotel, and we had very good breakfast. It's good location and easy to park our car. Room is clean. It's walking distance to the modern art museum. The restaurant was open during the Christmas holidays. We are satisfied.

Urgent assistance needed

Customer review rating 4.4/5

Anonymous Business - 19/12/2018 AccorHotels certified review

Can I get sombody to respond and assist with the invoice problem? I never had such experience in Luxembourg. Please advise who can I escalate this to as H7… is not replying. See below: Hi again, I would like to request immediate response here. Also, I just realized further mistakes in the attached invoice. You display that you charged 329 EUR American Express ending with 1017 , when in fact this was charge to the card ending with 2009 (my corporate Amex). Then, you charged 55 EUR my PERSONAL Amex, ending with 1017. I would like to understand who gave authorization to charge my PERSONAL card? Besi I stay at Novotel and Sofitel in Luxembourg every other week and I never had this kind of problems before. I urge you to resolve this as soon as possible and provide confirmation that money was refunded to my PERSONAL card. Then, you can charge the correct amount 28.8+8.5 EUR to my CORPORATE card, as I did not have your breakfast. Thank you, Ana From: Ana Servand (BLOOMBERG/ LONDON) At: 12/18/18 15:44:59 To: H7… Subject: Re:Votre Fast check-out à Suite Novotel Luxembourg / Your Fast check-out at Suite Novotel Luxembourg Hi there, I did not have breakfast at your hotel. Please re-issue the invoice and send the new one as soon as possible. Card details for refund: Ana M. 37… 72009 02/23 Thanks Ana

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from December, 11th to 12th. Please allow me to express for the second times my sincerest apologies concerning the trouble with your American Express credit card. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. All the team of Novotel Suites Luxembourg wish you a Merry Christmas and an Happy New Year 2019 ! Sincerely, Ghislain VAUTRIN, Deputy Manager

Shorf evening

Customer review rating 4.4/5

S. J. Business - 17/12/2018 AccorHotels certified review

Cosy and calm.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from December, 14th to 15th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the team of Novotel Suites Luxembourg wish you an Merry Christmas and an Happy New Year 2019 ! Sincerely, Ghislain VAUTRIN, Deputy Manager
Customer review rating 4.4/5

Anonymous Business - 14/12/2018 AccorHotels certified review

Service/bed was comfortable. Stains on carpet an mold in shower.

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from December, 10th to 12th. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Novotel Suites we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

Overall good

Customer review rating 4.4/5

Anonymous Business - 11/12/2018 AccorHotels certified review

The room, reception and breakfast were very good. Improvements needed for staff in restaurant. I asked several simple questions about the menu that the waitress was unable to answer. For example, I asked what kind of cheese is on the four cheese pizza.

Dear Mrs. Anna Lea G., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on November 28th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Be assure that your comment regarding the restaurant will be also communicated to the F&B manager. Thank you again for sharing your experience. We wish you a nice day. Delphine Beaufils Head of reception
Customer review rating 4.4/5

Anonymous Business - 05/12/2018 AccorHotels certified review

The room was clean and tidy. Great shower, odd placement of the toilet outside of the bathroom in a tiny closet. Food options were poor. Staff was excellent.

Dear S. Jonathan, Thank you for the great review of our hotel following to your stay on November 27th 2018. We are glad that you enjoyed your stay, but we note a negative point on our food option. Please be sure that your comment will be transfer to the correct department and the necessary will be done. We remain at your disposal for any further information and wish you in advance a Merry Christmas. Delphine Beaufils Head of Reception

Great breakfast; overall room was nice

Customer review rating 4.4/5

Anonymous Business - 03/12/2018 AccorHotels certified review

Overall the stay was very nice. However, the floor in the bathroom looked stained and maybe moldy by the shower.

Very good and warm.

Customer review rating 4.4/5

Anonymous Business - 01/12/2018 AccorHotels certified review

I was well taken care of and the people were friendly and helpful.

Dear Mr. Patrick M., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg following to your stay on November 26th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day and in advance a Merry Christmas. Delphine Beaufils Head of Reception

Homy feeling

Customer review rating 4.4/5

Ausra Business - 26/11/2018 AccorHotels certified review

The stay was very short, but very satisfying in a familiar setting.

Dear Ausra J., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg for November 22nd 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, We wish you a nice wekeend and in advance Merry Christmas. Delphine Beaufils Head of Reception
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