Hotel - Novotel Suites Luxembourg
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Luxembourg Hotel

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4.0/5 566 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

  • 110 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 10 family suites
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,972 reviews

Our guest reviews for Novotel Suites Luxembourg

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 566 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Limetree Business - 10/06/2018
« Negative experience »

The hotel in itself is nice although probably due to important events the week I stayed, prices were exhorbitant! The room seem overcrowed with beds and the mattress on the queen size bed was lumpy, preventing a good night rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christelle Marthe Alice, Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg during your stay June 05th. We are sorry that your experience did not meet your expectations; indeed May and June are important months in Luxembourg and there are a lot of event. All mattress have been changed beginning of May. We appreciate your sharing your concerns, and it is opportunity for us to improve our services. We hope to welcome you again in our hotel. Best regards. Delphine Beaufils Head of Reception

AccorHotels certified review
Lucie Business - 05/06/2018
« Comfort, quality and outstanding service »

The receptionists at the hotel and in the restaurant were particularly friendly and helpful and welcoming. The room was spacious, light and comfortable, quiet and very well appointed. It had all you need. The location is very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 27th to 29th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Viorela Couples - 23/05/2018
« one of the best hotels where I stayed! »

I enjoyed my experience, does not have nothing to reproach but as you ask for a survey I'm sure you know that things cannot be perfect, and there is always fault if u search for it. Disadvantages: -the extra bed was prepared for somebody to sleep there, I would have preferred a room with my couch empty as there was specified 2 people coming and the room was prepaid. -first day-breakfast-the omelette kinda undercooked, looked weird, did not eat but the second day was good :) -little cheese variety ( just 3 types) Advantages: -clean -nice gesture to offer a water for clients -nicely furnished -comfortable bed, slept really good -clean sheets Overall, I would come back and I would recommend the suites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Socolan, Thank you for taking the time to share your feedback concerning your stay from May, 19th to 21st. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Andrew H. Families - 20/05/2018
« Air Conditioning is Poor and no Upgrades for Gold Members, but Room condition is Good and Staff are Nice. »

The air conditioning did not work well. The windows were all closed whilst it was on. It was disappointing not to get a room upgrade as a Gold member. The buttons to operate the window blinds are difficult to find and are not labelled. Why not just have blackout curtains? The room and hotel appearance was good, as was breakfast. It was disappointing that only paper cups were placed in the room and not ceramic cups - This is a 4* hotel. I had to call and ask for ceramic cups and was quite rudely asked on the phone 'Are the paper cups not good enough?'. It would be good to see plates and cutlery in the room too, but none of these were available. Because of these issues I think it would be appropriate to ask for 2000 Accor points as a goodwill gesture please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from May, 09th to 11th. We took good note of your remarks regarding the air conditioning. Please allow us to express our sincerest apologies for this trouble. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
John G. Business - 18/05/2018
« I could not get my invoice at check out and it has not yet been sent to me by email as promised »

The system was down and I was worried at reception that I might not get my invoice by email. the receptionist scrawled my email address and got letters mixed up. I asked him if he had noted it correctly and said i was very worried i would end up having to chase Novotel. He assured me it would be sent to me as soon as Systems came back on. It is now 2 days later and still nothing received except your satisfaction survey

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., Thank you for taking the time to tell us about your experience and stay at the Novotel Suites Luxembourg form May 15th ot May 16th. We are really sorry to read that your experience did not meet yours expectations. Please accept our sincerest apologies. We met a big issue with our system on your departure date but you do not have to suffer from our IT issue. I have proceeded at the sending of your invoice today, so please if you can check in your junk box also if you have received it. Again we are really sorry and we hope to meet you again in our hotel to give us the opportunity to offer you a real SuiteNovotel's services. We remain at your disposal for any further informations. Sincerely, Delphine Beaufils Head of reception

AccorHotels certified review
Anneklien Solo - 15/05/2018
« Great place »

The total experience eas exemptional great location quiet place but with good transport hub. The hotel itself was really good clean helpful staff and good choice of breakfast! If given chance a gain to visit Luxembourg i will stay here and it’s highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 11th to 14th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Eleni Business - 15/05/2018

excellent location when travelling for business, very modern and practical room design, nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 07th to 08th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Mr H. Business - 08/05/2018
« Novotel Suites Luxembourg »

Awesome stay. Staff super friendly and helpful. Easy check in, great room. Very clean and quiet for my business trip. Simple check out. Could have a better selection in the lobby self service area for food and drinks and in the mini bar hence a 9/10 rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Branwell H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May 06th 2018 to May 07th 2018 which allow us to improve our services. We note your comment regarding the offer in lobby area, and we inform you that we are organizing the "boutique gourmande " area with new products. So it will come soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Delphine Head of reception.

AccorHotels certified review
Lauren Couples - 07/05/2018
« Clean rooms with good space saving solutions »

Was a nice stay with friendly staff. I do feel it was slightly over priced especially being so far out of town (tram and bus ride = 35 minutes) and the beds were hard with uncomfy pillows. But the facilities were great and it was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May 02nd 2018 to May 03rd 2018. It is always a pleasure to receive general feedback. I will share your comments with our team. We inform you that yesterday all our mattress have been changed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Beaufils Head of Reception

AccorHotels certified review
Ew H. Families - 02/05/2018
« Novotel hospitality as usual »

We nornally go to the Novotel Kirchberg as we love to stay there. Curious what the Suites would be, compared to the opposite site of the parking. Room was totally different - shape and size, more modern and a nice bathroom. For the lobby and breakfast/diner space I prefer the Novotel. Service level is the same, staff is always there to assist us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from April, 29th to May, 01st. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Serge Business - 29/04/2018
« welcoming staff, very functional and design room »

excellent in all respect. Staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from April, 26th to 27th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Anonymous Business - 28/04/2018
« Room smelled very bad »

Room smelled of body odour and must.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from April, 23rd to 26th. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies concerning the troubles in your room. At Novotel Suites, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
An Couples - 22/04/2018
« Rather spacious. Clean and modern. »

Straight forward. No thrill but efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to share your feedback concerning your stay from April, 14th to 15th. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

TripAdvisor review
Business - 19/04/2018
« Perfect for business travellers »

Well designed, clean and comfortable interior and very good service. It is at an easy distance from the airport, very close to European institutions. Also, I am always grateful for a well supplied coffee/tea amenities in the room, and it looked to be the case here until I saw the cream curdle in my coffee. Even judging by the packaging, the cream had been there for a while. Should not be the case at just under 180€/night. But this is a detail; overall, I can recommend this hotel without reservations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing Novotel Suites Luxembourg as your accommodation choice, and for taking time to share your review on TripAdvisor. We are very happy to read that you had a pleasant stay at our hotel. We look forward to welcoming you back at Novotel Suites Luxembourg in the near future. Best regards, Ghislain VAUTRIN Deputy Manager

AccorHotels certified review
Nick Business - 11/04/2018
« Very nice »

Acceptable with this price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to share your feedback concerning your stay from March, 15th to 20th. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Anonymous Families - 09/04/2018

I’m very satisfietied with the Novo Hotel suites, very nice service, nice room, everyday clean, very nice bed, very nice breakfast, and the Staff at the reception the are very polite and nice to give you any information. I very strong like Novo Hotel Suites. I will recommend to my family and friends.. thank you very much Guys! I will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from March, 31st to April, 03rd. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Charlotte Business - 06/04/2018
« Great room, great welcome at the reception »

Great welcome at the reception, but strange that I had to fill in info about my ID on paper. Paperless option would be better, looks more professional and is better for the environment. Excellent room: spacey, clean, liked the curtains&screen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to share your feedback concerning your stay from April, 04th to 05th. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Natacha Couples - 03/04/2018
« Good stay »

Good room. Bed could be more comfortable and carpet had some stains. Breakfast could be improved. A little bit far from city center, ok for a walk during the day, but not at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., Thank you for taking the time to share your feedback concerning your stay from April, 01st to 02nd. We hope to welcome you back to our hotel very soon! Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Anonymous Families - 28/03/2018
« Nice setup but with unfriendly receptionist and stained bed sheet »

Receptionist was not welcoming at all and the bed Sheet has obvious coffee stain. The setup of the hotel is otherwise very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denton C., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

AccorHotels certified review
Anonymous Business - 21/03/2018

A neat and clean hotel with good access to public transport. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from March, 15th to 19th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

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