Novotel Suites Luxembourg Hotel 4 stars

TripAdvisor rating 4.0/5 639 reviews
Novotel Suites Luxembourg
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Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855
luxembourg
luxembourg

Tel: +35227040

Fax: (+352)27048944

Contact email

Check-in from 14h00

Check out up to 12h00

  • PULVERMUHL :   N°13 MUDAM PHILARMONI

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS :49.620333, 6.145167

Our accommodations

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and 2 single beds

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite deluxe with queen-size bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

COMPTOIR NOMADES

Photo non contractuelle / Strictly non binding

Pour une pause repas ou simplement boire un verre, l'Encas Bar est l'endroit parfait. Et si vous avez envie de soleil, venez découvrir notre terrasse privée : nos plateaux à partager accompagneront à merveille vos apéritifs !

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUTIQUE GOURMANDE

Photo non contractuelle / Strictly non binding

Peckish? 24/24, our Boutique Gourmande self-service offers various snacks and drinks. Feel free to try our products "Made in Luxembourg" as well as our range of organic and vegan.

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,539 reviews

tripadvisor

TripAdvisor Rating 4.0/5

639 reviews

Comfortable hotel and welcoming personnel.

Customer review rating 4.4/5

Cinzia Families - 09/09/2019 AccorHotels review

We had some troubles during our stay, the tv didn't work, the safe got blocked and for this reason the personnel got confused and did not make the room. Overall it was a nice stay anyway, and we got all the support and a discount on the parking.

Dear Cinzia, Thank you for taking the time to share your feedback. We are pleased to read that your stay was one of comfort. However, we regret there were some issues with the amenities in your room, we urge guests to let us know of any issues on site so we can rectify them immediately. Nevertheless, we appreciate your kind words about the friendly service you received from our team members. We hope to see you again on a future occasion. Sincerely, Sonia Zaied, General Manager

Perfect

Customer review rating 4.4/5

Emma Families - 03/09/2019 AccorHotels review

Easy, comfy and pleasant

Dear Emma, Thank you for such a positive review of your stay at Novotel Suites Luxembourg. We are always eager to go that 'extra mile' to ensure your comfort and satisfaction. It’s a delight to hear that you had an amazing stay and appreciated our facilities. It would be a pleasure to welcome you again. Best regards, Sonia Zaied, General Manager

Good hotel for business trip

Customer review rating 4.4/5

Kvd Business - 01/09/2019 AccorHotels review

Accessible, friendly and good hotel for a business stay. Breakfast is good, clean and spacious rooms, public transport nearby. Gym is a bit too little otherwise everything was fine.

Dear Kvd, Thank you for taking the time to share your feedback. We are glad to know that your stay with us was an excellent experience; it is great to hear that your suite and our location nearby public transport were to your liking. We would like to believe that we provide a well-equipped fitness centre, which includes free 24 hour accessibility and complementary massages on Tuesday nights. While we regret that this was not completely to your liking, we have noted your comments. We do our best to ensure that guests feel welcome and your kind words about the breakfast and the friendly and professional service you received from our team members are much appreciated. We hope to see you again in the future. Kind regards, Sonia Zaied, General Manager

Great room, terrible bed

Customer review rating 4.4/5

Natasha Business - 28/08/2019 AccorHotels review

I enjoy staying at Novotel Suites Luxembourg. The rooms are large (for Lux) and comfortable. Lots of small things have been thought about - the TV turns both ways for livingroom and bedroom; there's a microwave, kettle and fridge; a good bluetooth speaker; great aircon and lots of good storage places for a longer stay. As I need to work I appreciate having a separate table to both work or eat at, as well as another seating area for relaxing. I especially love the bathtubs, which fill quickly with plentiful hot water, really relaxing after a day at work. Some small things could be improved - near the worktable is just one socket, and only one side of the bed has sockets, which is too few nowadays. I wish there was real cups and plates, and cutlery: instead all you get is paper cups in your room. Crazy in an era of being eco. The one big problem I always have is the beds.. every single bed is so hard (because they're on a straight board, not a bedbase) that I never have a good night's sleep. I sometimes relocate to the single couch. It's the one big thing I would change. Oh and pillows are weird - suitable for a back sleeper but suffocate a stomach sleeper! All-in-all I've stayed in most places in Lux and for the money I would definitely recommend Novotel Suites.

Dear Natasha, Thank you for taking the time to share your detailed feedback. We are delighted to know that you found so much of your suite to your liking, especially its spaciousness and convenient amenities. Please know that we have noted all of your comments, and we truly appreciate your suggestions as to how we can make our suites even better for our future guests. Thank you again for this useful feedback, as well as your valuable recommendation. We hope to see you again on a future occasion. Kind regards, Sonia Zaied, General Manager

Hotel is ok, check in was a disaster

Customer review rating 4.4/5

Geert V. Business - 26/08/2019 AccorHotels review

We arrived at the hotel around 9.15 h PM on the 22nd of August. We had worked all day, drove from Gent to Luxembourg for 3,5 hours, parked our car in the garage (= a good thing), wanted to check in, gave our platinum accor card to the lady, she didn't find our reservation - she did find our payment and instead of helping, she asked us how we booked (????) etc. She was not friendly, took her time, we showed our reservation confirmation on our phone, she barely looked at it. Finally as we became impatient and reacted to her non willingness, she gave us a room. No sorry no nothing. Luckily Rudy, also at the reception, reacted very friendly, saw to it that we could eat and gave us a free drink. Besides this incident, the hotel is nice, has lovely rooms (however there was only 1 water in the minibar, nothing else). The breakfast is magnifique, especially thanks to Viviane, who watches over cleanliness, that people get what they need, she really is an example of how to run a breakfast service, being friendly at the same time. In fact all the people at the restaurant/breakfast were nice!

Dear Geert, Thank you for taking the time to share your feedback. We do our best to ensure the comfort and satisfaction of our guests, so it is very rewarding to read that we were able to meet your expectations in many ways. We are thrilled to hear that you enjoyed our comfortable rooms as well as your breakfast dining experience. We also appreciate your kind comments towards Rudy and Viviane; they will be delighted to know of the impact they had on your experience. However, we regret that your check-in experience was not to our usual standards. We believe that there was a problem with our booking system which caused a delay and we apologise for any inconvenience. Nevertheless, we look forward to seeing you again in the future. Kind regards, Sonia Zaied, General Manager

Lovely just lovely

Customer review rating 4.4/5

Jane W. Families - 24/08/2019 AccorHotels review

This was a stop over for our family, the suite was perfectly designed and more importantly the staff were superb

Dear Jane, Thank you for your kind feedback. We are thrilled that everything was perfect and we exceeded your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay. All the team look forward to welcoming you back on a future visit. Best regards, Sonia Zaied, General Manager

Mr

Customer review rating 4.4/5

Mike Families - 20/08/2019 AccorHotels review

Everyone was friendly in the Hotel very itentive nice surprise for my sons birthday every could not do enough to make us happy would stay here again I would stay with you again except one lady waitress in the breakfast when asking for water for my son was rude abrupt and in the end said I need to ask my manager if it is possible I said don't worry it seems to much trouble then the lady said take it I felt very embarresed on the morning 13th August 2019 this will not stop me staying with you as everyone else were fantastic room so clean

Dear Mike, Thank you for taking the time to share your feedback. It is great to know that our hotel and team were instrumental in making your son's Birthday celebration memorable. Hopefully we can celebrate your son's birthday again next year, and the after that. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service overall. However, we have taken note of your comment. Clearly, one of our team members had not been performing to her usual standards that morning, and for that I sincerely apologise. Rest assured that we have taken the necessary action to carry out corrective training to ensure this does not happen again. Thank you for bringing these issues to our attention. Nevertheless, we are glad to hear that we will be your top choice when you visit our city again. We hope to see you again on a future occasion. Best regards Sonia Zaied, General Manager

Nice hotel in a convenient location, the staff was great.

Customer review rating 4.4/5

Anonymous Families - 19/08/2019 AccorHotels review

Flawless

Dear Guest, Thank you for such a positive review. We are thrilled that you had a pleasant stay at the Hotel Novotel Suites Luxembourg. Thank you for appreciating our location. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Visit of Luxembourg

Customer review rating 4.4/5

Jan Families - 19/08/2019 AccorHotels review

I can just recommend this hotel. Excellent and helpfull staff, location close to centrum, possibility to park. Hotel is practically new.

Dear Jan, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Suites Luxembourg. It was such a pleasure to receive your kind comments. We are delighted that you had a fantastic experience with us and we appreciate your mention of the excellent service. Thank you for appreciating our location. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Just satisfied

Customer review rating 4.4/5

J. Couples - 19/08/2019 AccorHotels review

Pleasant staff, insufficient equipment of the suite for a stay of 2 weeks, good "express breakfast" but complete breakfast and snack= bad value for money

Dear J., Thank you for taking the time to share your feedback. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. However, we regret that you were not satisfied with our breakfast choices. We would like to believe that we offer an extensive buffet suitable to everyone's taste. We will nevertheless take your comments regarding price and options into consideration. We do wish to clarify that we only offer suites at Novotel Suites Luxembourg, and these are indeed larger than the standard rooms featured at other Novotel locations. Amenities such as free high-speed internet, free national phone calls, Smart TV are also available in our larger suites; please do not hesitate to state your preference during booking. Nevertheless, we hope to welcome you back in the future. Best wishes, Sonia Zaied, General Manager

Fantastic modern Hotel

Customer review rating 4.4/5

Mitchell Couples - 18/08/2019 AccorHotels review

Our check in was simple and fast, we were fortunate enough to be upgraded to a suite which was very nice. The staff where very friendly and helpful. Easy walk to the centre of town and castle area.

Dear Mitchell, I am grateful to you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Suites Luxembourg. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a friendly and professional service. Our dedicated team always aim to give the best experience to our every guest and you will always find them ready to assist at all times. We are very glad you found our location to be convenient. It’s rewarding to know that you were happy with your upgrade. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It would be a pleasure to welcome you again. Sincerely Sonia Zaied, General Manager

Excellent hotel: great location and great rooms, with really friendly staff.

TripAdvisor rating 4.0/5

r620662 Family - 12/08/2019 TripAdvisor review

Excellent hotel: great location and great rooms, with really friendly staff. Plus points: - The hotel is a few minutes walk to the tram stop. - The hotel has great good - The room we stayed in (suite) was a great size for a family

Dear Guest, Thank you for such a positive review. We are glad to know that your stay with us was an excellent experience; it is pleasing to know that your suite and our location were to your liking. We do our best to ensure that guests feel welcome and your kind words about the friendly and professional service you received from our team members are much appreciated. We look forward to welcoming you again on a future visit to Luxembourg. Best regards, Sonia Zaied, General Manager

Mrs Yvoñne D.

Customer review rating 4.4/5

Yvonne D. Families - 07/08/2019 AccorHotels review

It was a brilliant experience as soon as we arrived. A lovely and personal welcome which was friendly and you felt treated as an Individual and not just a number. The room was fantastic and so was the food.

Dear Yvonne, We appreciate that you took the time to share your feedback. We are so glad to hear that you enjoyed your stay with us! We to provide a memorable experience and we are delighted that we were able to exceed your expectations. We're happy to hear you found your suite to be comfortable and that you enjoyed your dining experiences. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Great location

Customer review rating 4.4/5

Remco Families - 06/08/2019 AccorHotels review

Nice big room with awesome shower. The charge on my CC €200 to much is a shame, even because they don’t send me a e-mail with the mistake.

Dear Remco, Thank you for taking the time to share your feedback. We are delighted to read that our location was ideal for you. We would like to clarify that the charge on your card was a security deposit for each room the amount has been held rather than deducted from your account, this is in case of any extra items. This is a normal charge in hotels, and at check-out the funds have been released, although your bank can take up to 10 days to show this. We are otherwise pleased that your room and shower met your expectations. We hope to see you again on a future occasion. Sincerely, Sonia Zaied, General Manager

It was very enjoyable !

Customer review rating 4.4/5

Jeffrey W. Families - 06/08/2019 AccorHotels review

It was very enjoyable !

Dear Jeffrey, Thank you for such a positive review. A message of satisfaction from our guests is very gratifying for our team and we are pleased that you enjoyed your stay. We would love to know what would have made your time with us even better; your satisfaction is always our top priority. We look forward to welcoming you back in the future. Sincerely, Sonia Zaied, General Manager

Excellent

Customer review rating 4.4/5

Ga… Families - 03/08/2019 AccorHotels review

Excellent hotel, great location, helpful staff.

Dear Guest, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Suites Luxembourg. Thank you for appreciating our location. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Like coming home

Customer review rating 4.4/5

Olivier G. Business - 30/07/2019 AccorHotels review

This is always so nice to stay at your hotel and be expected.

Dear Olivier, Thank you for taking the time to answer our satisfaction survey about your recent visit to our hotel. It is always a pleasure to welcome returning guests, we would like to thank you for choosing to come back and visit us again. We are very happy to hear that you felt at home in our hotel. This personal attention our members provide is really one of the things that we try to maintain in our hotel. We look forward to seeing you on a future visit. Best regards, Sonia Zaied, General Manager

Not so good

Customer review rating 4.4/5

M J. Q. Business - 20/07/2019 AccorHotels review

The room air-conditioning was barely functional. Toilet too small and far away from bed. I do not understand why is this hotel called ‘Suites’. This misleads the guests. Compared to the next door Novotel hotel Novotel Suites has smaller rooms with less facilities. The only thing I found good was the breakfast.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about your disappointment regarding your recent stay in our hotel. We encourage our guests to let us know of any difficulties during their stay so that we can find an immediate solution, or even relocate you to a more comfortable suite, depending upon availability. We do wish to clarify that we only offer suites at Novotel Suites Luxembourg, and these are indeed larger than the standard rooms featured at other Novotel locations. Amenities such as free high-speed internet, free national phone calls, Smart TV are also available in our larger suites; please do not hesitate to state your preference during booking. Nevertheless, it’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Despite this, we do hope to see you again for a more pleasant stay in the future. Kind regards, Sonia Zaied, General Manager

Nice, stylish business hotel close to European Institutions with very friendly service

Customer review rating 4.4/5

Yves Business - 19/07/2019 AccorHotels review

friendly service, nice room, good breakfast , well located on Kirchberg

Dear Yves, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Suites Luxembourg. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. We are pleased to know that the room was to your liking. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Thank you for appreciating our location. We look forward to welcoming you back. Best wishes, Sonia Zaied, General Manager

Excellent

Customer review rating 4.4/5

Anonymous Business - 12/07/2019 AccorHotels review

Always friendly staff, big rooms, high hygiene standards, perfect location for work.

Dear Guest, Thank you for such a positive review. We are delighted to read that you had a enjoyable stay and appreciated our ideal location. It’s great to hear that you mentioned our dedicated team. All the team look forward to welcoming you back on a future visit. Best regards, Sonia Zaied, General Manager
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