Hotel - Novotel Suites Luxembourg
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Novotel Suites Hotel

Novotel Suites Luxembourg Hotel

13 Avenue J F Kennedy  Quartier Europeen 
1855  LUXEMBOURG
LUXEMBOURG

499 reviews
TripAdvisor Rating Based on 499 reviews
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From 99.00 EUR Non member rate
From 89.10 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • 2 bar(s)
  • Room service
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

  • 110 suites
  • 110 non-smoking suites
  • 2 suites for people with reduced mobility
  • 10 family suites
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,414 reviews

Our guest reviews for Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 499 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Solo - 12/08/2017
« Pleasant stay »

My room was in excellent condition and great hospitality provided by staff. I would recommend that a set of cutlery and plate/bowl should be provided in the rooms. It was not easily accessible during my stay. Had to ask the restaurant for a fork which is somewhat a joke as I am staying in suites.

AccorHotels certified review
Yudhi D. Families - 06/08/2017
« Nice room with 1 double bed and 2 twin bed »

The hotel is good, all the staff helpful, the amazing things is they have a cocktail name with "pisang ambon" really surprises us, cause this name is from our country, its a kind of banana. About the room price is reasonable

AccorHotels certified review
Patricia A. V. Families - 01/08/2017
« Room not too confortable for 4 people »

We were for 17 nights on room 411. The overall experience was not as good as on the previous years: the room is not too confortable for 4 people as one of the beds is too close to the toilet and next to the entrance. On the other hand, there was a lot of noise on the corridors and this was quite heard in the room.

AccorHotels certified review
Mr. T. Couples - 31/07/2017
«   »

Reasonable

AccorHotels certified review
Nela Z. Families - 25/07/2017
« Comfortable stay with excellent breakfast »

(+) Clean, spaces room (+) Very good breakfast (+) Indoor and outdoor parking facilities (+/-) Distance to the city center (-) Although the room was booked for three persons, each day third towel was missing (-) Road works in front of the hotel were going on 24/7, making a lot of noise at night (-) For breakfast, only a few kinds of bread/cheese/salami were available (-) Parking garage was full, although we asked to have a parking place at the reservation, so we had to stay on a non Novotel parking (-) Access to the hotel was changed and very difficult due to the road works in front ... it would be good to send a new driving directions by sms to the customers arriving

AccorHotels certified review
J Families - 23/07/2017
« Vacation »

Vacation

AccorHotels certified review
Karan K. Business - 19/07/2017
« The Best Suite hotel in Luxembourg »

The Suite is very inviting and spacious, it is in the Prime location on the central JF Kennedy.Highly recommended for business and personal travel. the staff is very friendly as well.

AccorHotels certified review
Anonymous Friends - 18/07/2017

The reception at check-in was a trainee without anyone helping, which took her significant amount of time as she did not find the booking. At the end of the day the envelope with our keys ready were on the table in front of her. I have also booked via accorhotels.com the late check-out at 17h. When I re-confirmed this in the hotel, the receptionist was rude telling me off that "it's me who decides if we grant a late check-out and we have no room". I was shocked with such rudeness as a reply to my simple confirmation question. As we had to change our itinerary for that day, the receptionist later told he could manage to check-out at 15h

AccorHotels certified review
Muiris K. Business - 17/07/2017
« Good efficient service with helpful staff.  »

Enjoyed my stay again this year and will hopefully return again.I was disappointed you have discontinued the ready prepared meal offering in the Gourmet corner. Despite having reserved a few months in advance it was not possible to get a top floor apt.The 4th floor was comfortable.It was not possible to print out my accor points vouchers from the website to bring with me to use in the hotel despite the web site stating it is possible to print them from your web site which is puzzling suggest you update your website instructions.

AccorHotels certified review
Denis Families - 11/07/2017
« Beautiful room »

The room was amazing. One of the nicer and best later out designs we have seen for families

AccorHotels certified review
Jan S. Families - 11/07/2017
« Nice, clean and modern room, matress of a good hardness »

Very satisfied: room, building, staff, everything

AccorHotels certified review
Lisa K. Families - 27/06/2017
« Overnight stop »

Perfect family room. Clean and fresh rooms with excellent amenities. Easy bus ride into Luxembourg centre.

AccorHotels certified review
Fni Families - 26/06/2017
« good experience at Suite Novotel Luxembourg »

Good experience overall. Nice clean and quiet room. Very competent and service orientated staff. Would have liked more tea in the room (one tea bag for 3 is not much) Likewise, shampoo and conditioners should be adapted to the number of people in the room (again, one tube for 3)

AccorHotels certified review
Monica Families - 20/06/2017

The floor was dirty,

AccorHotels certified review
Anonymous Business - 20/06/2017
« Great, comfortable stay »

The suite was clean and very well presented on arrival. I was a little disappointed in the breakfast as I had stayed a couple of nights previously in the Novotel hotel across the road, and the choice there was much better. Unfortunately one morning I had bacon and pancakes that were barely warm.

AccorHotels certified review
Tp Families - 20/06/2017
« Nice hotel perfect for family on a road trip »

Clean and comfortable room. Friendly staff. Quite a walk to the city centre but manageable. Ease of parking at hotel.

AccorHotels certified review
Jean-luc B. Business - 18/06/2017
« Clean and practical room, friendly staff »

My 4.5 months stay from early February to mid June was very enjoyable. Emir Cindrak Hight often worked in the nights shift and always had a nice smile on his face when I used to pick up the Smart Car: Emir's smile, and the Smart Car :), made my stay more enjoyable. Please thank Emir on my behalf.

AccorHotels certified review
Julie Solo - 17/06/2017
« enjoyable experience »

short stay at the end of a business trip. gOOD PRICE FOR THE CITY, A LITTLE OUT OF THE CENTRE BUT THIS IS MADE CLEAR ON THE WEB SITE. bUS STOPS OUTSIDE 4 EUROS FOR ALL DAY TICKET. Room was clean and had coffee and tea making facilities, a bonus. Housekepping was excellent there was no skimping on the cleaning. Near a busy road but windows kwpt out the noise, electic blackout blinds a definite plus. Good sized bath and separate goodsized shower. Very hot when we were there I left the card in the socket to keep the asir con on. I fully expected this to have been removed when I returned. It hadn't been and it was bliss returning to a cool room after the blazing heat. We experienced some problem with noise from a family letting their young children run up and down the corridors screaming. After leving it 2 days in the hope they would realise this was not ok we finally conplained to reception, someone spoke to the family immediately and the problem was resolved. Enjoyable stay good value.

AccorHotels certified review
Sharmila Families - 12/06/2017
« De lady of the reception was not willing to give service on Novotel standards. »

On 8 may 2017 I made the reservation for a suite for 2 adults and our 2 sons of 14 and 15 years. I paid the fare in advance. On 10 june 2017 we arrived at the hotel at 3 o clock with also our daughter so with 5 persons. As she has a weekend job she only got permission for a saturday off on friday the day before we left. There was no possibility for an extra bed in the room so we booked an extra room for 115.- euro day fare. We got our roomcards for 401 and 414. My husband and sons are international Taekwondo coach and players and won several medals all over Europe. You can find them Jase and Kiran Chitaroe in taekwondodata.com. They have a severe time scedule for eating resting for their International Tournaments. Arriving at room 401, the room was not clean and the beds were not ready. I went back to the reception and your employee told me that there was nothing she could do. I had to wait till the room was ready. For more than half an hour she kept telling me that there was nothing she could do. I told her that I made the reservation and the down payment more than a month ago and now all you can say we can do nothing for you, I had to wait and she offered me a drink !. I told her several time it is not my problem and she had to solve it. I asked for the manager and she wrote down your name Sonia Zaied but again she refused to call you or another member. She took the decision to leave everything like it was and kept me waiting. I could not accept her way of handling this situation. Is this situation now my problem by paying everything in advance and then at 3 o clock check in time not having my room ready? I am paying for this room from 3 o clock and I am leaving the next morning at 8 o clock. After more than half an hour she made a call and then she offered me a discount of 50 % on the price of the room. Because all that she offered before is wait and have a drink I accepted the discount. We agreed we put all our luggage in room 414 where we all waited for the call that room 401 was ready. At 4 o clock we went back to the reception that we leave for dinner as the room was still not ready. At the reception they told us that room 401 was ready a long time ago. Nobody called our room number 414 or nok on our door or called /sms om my mobile. All they said was miscommunication. I think that it was willingly no communication from the reception to my family. I hope that none of your guests will ever experience the service I had last saturday. It no good for your hotel. I also had to ask for my receipt /bill by mail.

AccorHotels certified review
Willem B. Business - 12/06/2017
« good room, beds and shower (all I needed) »

as said above

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