Hotel - Novotel Suites Luxembourg
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Novotel Suites Hotel

Novotel Suites Luxembourg Hotel

13 Avenue J F Kennedy  Quartier Europeen 
1855  LUXEMBOURG
LUXEMBOURG

484 reviews
TripAdvisor Rating Based on 484 reviews
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From 99.00 EUR Non member rate
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10.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • 2 bar(s)
  • Room service
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

  • 110 suites
  • 110 non-smoking suites
  • 2 suites for people with reduced mobility
  • 10 family suites
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,357 reviews

Our guest reviews for Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 484 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Muiris K. Business - 17/07/2017
« Good efficient service with helpful staff.  »

Enjoyed my stay again this year and will hopefully return again.I was disappointed you have discontinued the ready prepared meal offering in the Gourmet corner. Despite having reserved a few months in advance it was not possible to get a top floor apt.The 4th floor was comfortable.It was not possible to print out my accor points vouchers from the website to bring with me to use in the hotel despite the web site stating it is possible to print them from your web site which is puzzling suggest you update your website instructions.

AccorHotels certified review
Denis Families - 11/07/2017
« Beautiful room »

The room was amazing. One of the nicer and best later out designs we have seen for families

AccorHotels certified review
Jan S. Families - 11/07/2017
« Nice, clean and modern room, matress of a good hardness »

Very satisfied: room, building, staff, everything

AccorHotels certified review
Lisa K. Families - 27/06/2017
« Overnight stop »

Perfect family room. Clean and fresh rooms with excellent amenities. Easy bus ride into Luxembourg centre.

AccorHotels certified review
Fni Families - 26/06/2017
« good experience at Suite Novotel Luxembourg »

Good experience overall. Nice clean and quiet room. Very competent and service orientated staff. Would have liked more tea in the room (one tea bag for 3 is not much) Likewise, shampoo and conditioners should be adapted to the number of people in the room (again, one tube for 3)

AccorHotels certified review
Monica Families - 20/06/2017

The floor was dirty,

AccorHotels certified review
Anonymous Business - 20/06/2017
« Great, comfortable stay »

The suite was clean and very well presented on arrival. I was a little disappointed in the breakfast as I had stayed a couple of nights previously in the Novotel hotel across the road, and the choice there was much better. Unfortunately one morning I had bacon and pancakes that were barely warm.

AccorHotels certified review
Tp Families - 20/06/2017
« Nice hotel perfect for family on a road trip »

Clean and comfortable room. Friendly staff. Quite a walk to the city centre but manageable. Ease of parking at hotel.

AccorHotels certified review
Jean-luc B. Business - 18/06/2017
« Clean and practical room, friendly staff »

My 4.5 months stay from early February to mid June was very enjoyable. Emir Cindrak Hight often worked in the nights shift and always had a nice smile on his face when I used to pick up the Smart Car: Emir's smile, and the Smart Car :), made my stay more enjoyable. Please thank Emir on my behalf.

AccorHotels certified review
Julie Solo - 17/06/2017
« enjoyable experience »

short stay at the end of a business trip. gOOD PRICE FOR THE CITY, A LITTLE OUT OF THE CENTRE BUT THIS IS MADE CLEAR ON THE WEB SITE. bUS STOPS OUTSIDE 4 EUROS FOR ALL DAY TICKET. Room was clean and had coffee and tea making facilities, a bonus. Housekepping was excellent there was no skimping on the cleaning. Near a busy road but windows kwpt out the noise, electic blackout blinds a definite plus. Good sized bath and separate goodsized shower. Very hot when we were there I left the card in the socket to keep the asir con on. I fully expected this to have been removed when I returned. It hadn't been and it was bliss returning to a cool room after the blazing heat. We experienced some problem with noise from a family letting their young children run up and down the corridors screaming. After leving it 2 days in the hope they would realise this was not ok we finally conplained to reception, someone spoke to the family immediately and the problem was resolved. Enjoyable stay good value.

AccorHotels certified review
Sharmila Families - 12/06/2017
« De lady of the reception was not willing to give service on Novotel standards. »

On 8 may 2017 I made the reservation for a suite for 2 adults and our 2 sons of 14 and 15 years. I paid the fare in advance. On 10 june 2017 we arrived at the hotel at 3 o clock with also our daughter so with 5 persons. As she has a weekend job she only got permission for a saturday off on friday the day before we left. There was no possibility for an extra bed in the room so we booked an extra room for 115.- euro day fare. We got our roomcards for 401 and 414. My husband and sons are international Taekwondo coach and players and won several medals all over Europe. You can find them Jase and Kiran Chitaroe in taekwondodata.com. They have a severe time scedule for eating resting for their International Tournaments. Arriving at room 401, the room was not clean and the beds were not ready. I went back to the reception and your employee told me that there was nothing she could do. I had to wait till the room was ready. For more than half an hour she kept telling me that there was nothing she could do. I told her that I made the reservation and the down payment more than a month ago and now all you can say we can do nothing for you, I had to wait and she offered me a drink !. I told her several time it is not my problem and she had to solve it. I asked for the manager and she wrote down your name Sonia Zaied but again she refused to call you or another member. She took the decision to leave everything like it was and kept me waiting. I could not accept her way of handling this situation. Is this situation now my problem by paying everything in advance and then at 3 o clock check in time not having my room ready? I am paying for this room from 3 o clock and I am leaving the next morning at 8 o clock. After more than half an hour she made a call and then she offered me a discount of 50 % on the price of the room. Because all that she offered before is wait and have a drink I accepted the discount. We agreed we put all our luggage in room 414 where we all waited for the call that room 401 was ready. At 4 o clock we went back to the reception that we leave for dinner as the room was still not ready. At the reception they told us that room 401 was ready a long time ago. Nobody called our room number 414 or nok on our door or called /sms om my mobile. All they said was miscommunication. I think that it was willingly no communication from the reception to my family. I hope that none of your guests will ever experience the service I had last saturday. It no good for your hotel. I also had to ask for my receipt /bill by mail.

AccorHotels certified review
Willem B. Business - 12/06/2017
« good room, beds and shower (all I needed) »

as said above

AccorHotels certified review
Jd Families - 05/06/2017
« Staff could have been more helpful »

The room was decent, but the noise level outside was not so great. We made a mistake by choosing to stay during the same day as the annual marathon. There was no mentioning of it, but the staff could have communicated things to us. I think having prior knowledge of this fact would have made the stay a lot better. For starters, we checked in around noon. Finding the place was a bit of a challenge, since the main road was under construction. Google map greatly helped with finding an alternate path to the hotel. Anyhow, after checking in, we decided to drive to the city. We asked the receptionist about parking inside the city and about the Saturday policy - pay, duration, etc. All she said was it was possible to park inside the city. It takes about 20 to 25min to walk from the hotel to city. We do not have a problem walking, but why do that when you have a car and can easily drive. Well, this was our mistake. Not only was our car tolled because a dedicated parking area was designated for the annual marathon, but we could not go back to the hotel because the marathon path blocked access between the city and the hotel. In short, the receptionist could have informed us that there was an annual marathon. In addition, parking in regular paying lots could be augmented due to the marathon setup, resulting in potential tolling of our vehicle. Furthermore, the marathon path would cross the hotel, limiting all vehicle transportation. Crossing the marathon path via walking was possible and numerous people did it. If all of this information was properly communicated, then our stay there would have been a lot better. In the end, it resulted in a long day that did not end until 11pm, when I was finally able to return to the hotel with the car. My wife and son walked back earlier, but I remained with the car, since I did not want it to be tolled again. Oh, the loud techno music and drumming for the marathon did not stop until well after midnight.

AccorHotels certified review
Berkshire F. Families - 04/06/2017
« Comfortable and well-appointed room »

We stayed here 6 years ago and remembered a large and comfortable room with individual beds for our children (most Accor hotels tend to make them share a very small sofa bed with one duvet between them, which is never satisfactory). We weren't disappointed this time either and although our room seemed smaller than last time and one of the single beds was only a foot away from the loo door (not very nice for our son), it was a very comfortable room with every possible amenity. The only thing we weren't sure about was whether the air con was working or not as we couldn't hear it and we were very hot overnight. We were very happy to have the underground car park, although it is quite expensive on top of the room rate. The onsite restaurant (or rather in the Novotel next door) is quite pricey but once the children had eaten from the children's menu, the bill was not excessive and the food quality and service were both excellent. Generally, we cannot fault this experience and at the price we paid, we would be happy to return again in the future,.

AccorHotels certified review
Giacomo Families - 04/06/2017
« A relaxing time »

Well organized and well managed hotel, no real concerns.

AccorHotels certified review
Jorge R. G. Families - 30/05/2017
« Better than expected »

Pleasant

AccorHotels certified review
Anonymous Solo - 29/05/2017
« Comfortable and convenient »

Very nice hotel staffs

AccorHotels certified review
Anonymous Families - 29/05/2017

Overall a good experience only negative aspect is that the beds are very hard....

AccorHotels certified review
Jb P. Families - 28/05/2017
« disappointing »

Disappointing since: - we had to beg for having 2 rooms next to each other - the person initially didn't pay much attention to our request. Finally and in a second instance after visiting the room we went back to the reception and a second person took the time. - The additional bed in one of the room was not prepared and the receptionist came to deliver us a kit to install by yourself! (Thought I did chose a Novotel and not a Formule1!!!) to eventually find out the kit was incomplete and I had to go back to the reception to ask for another one. - finally despite the fact I am golden card holder (I am actually a shareholder!), we didn't received any special gift or even a voucher for a drink... that I found somewhat unusual.

AccorHotels certified review
Jan S. Business - 26/05/2017
« The best hotel room I have ever been »

Modern room, good bed, bathroom

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