Hotel - Novotel Suites Luxembourg
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Luxembourg Hotel

4.0/5 567 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 109.00 EUR Non member rate
From 103.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

  • 110 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 10 family suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
d
4.4/5 AccorHotels Rating 1,999 reviews

Our guest reviews for Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 567 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 16/07/2018 AccorHotels certified review
« good »

enjoyable. however, the quality of the food could be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Kelly G., Thank you for the great review of our hotel regarding your stay from June 15th to July 07th 2018. We note that food can be improved, and we are working on a new menu with the F&B department. We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a great day. Delphnie Beaufils Head of Reception

Ams Business - 13/07/2018 AccorHotels certified review
« Smart design, great comfort »

I loved this hotel. I found the rooms spacious, smartly designed and well appointed. The bed was very comfortable. I appreciated the fact that there was plenty of space to put one’s things. The sound proofing was very effective. My room was near the elevator, yet there was virtually no noise from other guests. The hotel restaurant was very reasonably priced and offered good choices. Proximity to tram made getting around easy. Staff was friendly. The only problem I had was that the windows were locked. I found the air conditioning a bit lacking and would have liked to cool the room off by opening the window. For future reference, is it possible to get a key to open the window? I ask as I am considering making a booking for September. A note on my Accor experience: the week prior to my stay in Luxembourg, I stayed at the Sofitel in Brussels. I was told I was not eligible for points, as my booking was made through a travel agency (BCD Travel @ EP). I’ve never experienced that before. In addition, a while back, I gained Silver status, but never received an updated card. The handwritten card I was originally given presumably no longer had the correct number. In order to communicate my membership number to the Luxembourg property, I had to go into my Novotel promotional emails to find the correct number. My two points are thus: 1) It would be best to have a consistent policy in terms of earning points 2) once your Novotel status changes, it would be useful to get an updated card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Annabelle M., We very much appreciate your comments regarding your stay from July 09th to July 11 2018 at the Novotel Suites Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We can not open the windows in the rooms for security reason. We will do our best for your next stay to give you a room on the other side than front side. Regarding your aclub card, when you book by a travel agency you can not earn the points- I am going to send you a private mail with information about your card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best reagrds and have a nice week end Delphine Beaufils

Helen Families - 10/07/2018 AccorHotels certified review
« Very nice short stay »

Excellent check in. Parking was a bit difficult as so busy and we had to circle a few times until a space became free. Air conditioning in the rooms needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

DearMrs Plamer Helen, Thank you for the great review of our hotel regarding your stay from July 07th to July 08th 2018. We note the issue with the air conditionning and we will inform the service concerned. We hope to see you again very soon in our Hotel. Sincerely and have a great day. Delphine Beaufils Head of reception

Ovidiu Families - 03/07/2018 AccorHotels certified review
« Nice stay »

Excellent, no other comments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ovidiu C., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from June 23rd to June 24th. It is always a pleasure to receive positive feedback, it allow us to improve our services. We will share your comments with our team. Thank you again for sharing your experience, and we hope to see you during your next visit in Luxembourg. Best regards. Delphine Beaufils Head of Reception

Harshvardhan S. Business - 26/06/2018 AccorHotels certified review
« Very good except for the breakfast »

Cleanliness, stay and rooms were perfectly fine and we loved it except for the breakfast. We saw Croissant had some small bugs sitting on them. And there were ants near the area were bread toaster was kept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from June, 20th to 24th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took also good note of your remarks regarding our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Ty Families - 25/06/2018 AccorHotels certified review
« Very nice room for family trip »

Room is clean and tidy with enough beds for a family of 4. Good services from reception desk. Very reasonable price for overnight parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from June, 16th to 17th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Anonymous Business - 24/06/2018 AccorHotels certified review
« Head of Mission »

Good and well functioning facilities, polite staff, but cost-benefit woefully imbalanced with a more than 100% mark-up during a busy week, hence excessive revenue management philosophy that reduces customer loyalty (I am Platinum with Accor). Finally, lack of flexibility to take off unused breakfast, same underlying attitude of profit maximisation to the detriment of customer satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to share your feedback regarding your stay at Novotel Suites Luxembourg from June, 19th to 22nd. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

Limetree Business - 10/06/2018 AccorHotels certified review
« Negative experience »

The hotel in itself is nice although probably due to important events the week I stayed, prices were exhorbitant! The room seem overcrowed with beds and the mattress on the queen size bed was lumpy, preventing a good night rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christelle Marthe Alice, Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg during your stay June 05th. We are sorry that your experience did not meet your expectations; indeed May and June are important months in Luxembourg and there are a lot of event. All mattress have been changed beginning of May. We appreciate your sharing your concerns, and it is opportunity for us to improve our services. We hope to welcome you again in our hotel. Best regards. Delphine Beaufils Head of Reception

Lucie Business - 05/06/2018 AccorHotels certified review
« Comfort, quality and outstanding service »

The receptionists at the hotel and in the restaurant were particularly friendly and helpful and welcoming. The room was spacious, light and comfortable, quiet and very well appointed. It had all you need. The location is very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 27th to 29th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Viorela Couples - 23/05/2018 AccorHotels certified review
« one of the best hotels where I stayed! »

I enjoyed my experience, does not have nothing to reproach but as you ask for a survey I'm sure you know that things cannot be perfect, and there is always fault if u search for it. Disadvantages: -the extra bed was prepared for somebody to sleep there, I would have preferred a room with my couch empty as there was specified 2 people coming and the room was prepaid. -first day-breakfast-the omelette kinda undercooked, looked weird, did not eat but the second day was good :) -little cheese variety ( just 3 types) Advantages: -clean -nice gesture to offer a water for clients -nicely furnished -comfortable bed, slept really good -clean sheets Overall, I would come back and I would recommend the suites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Socolan, Thank you for taking the time to share your feedback concerning your stay from May, 19th to 21st. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

Andrew H. Families - 20/05/2018 AccorHotels certified review
« Air Conditioning is Poor and no Upgrades for Gold Members, but Room condition is Good and Staff are Nice. »

The air conditioning did not work well. The windows were all closed whilst it was on. It was disappointing not to get a room upgrade as a Gold member. The buttons to operate the window blinds are difficult to find and are not labelled. Why not just have blackout curtains? The room and hotel appearance was good, as was breakfast. It was disappointing that only paper cups were placed in the room and not ceramic cups - This is a 4* hotel. I had to call and ask for ceramic cups and was quite rudely asked on the phone 'Are the paper cups not good enough?'. It would be good to see plates and cutlery in the room too, but none of these were available. Because of these issues I think it would be appropriate to ask for 2000 Accor points as a goodwill gesture please.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from May, 09th to 11th. We took good note of your remarks regarding the air conditioning. Please allow us to express our sincerest apologies for this trouble. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

John G. Business - 18/05/2018 AccorHotels certified review
« I could not get my invoice at check out and it has not yet been sent to me by email as promised »

The system was down and I was worried at reception that I might not get my invoice by email. the receptionist scrawled my email address and got letters mixed up. I asked him if he had noted it correctly and said i was very worried i would end up having to chase Novotel. He assured me it would be sent to me as soon as Systems came back on. It is now 2 days later and still nothing received except your satisfaction survey

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., Thank you for taking the time to tell us about your experience and stay at the Novotel Suites Luxembourg form May 15th ot May 16th. We are really sorry to read that your experience did not meet yours expectations. Please accept our sincerest apologies. We met a big issue with our system on your departure date but you do not have to suffer from our IT issue. I have proceeded at the sending of your invoice today, so please if you can check in your junk box also if you have received it. Again we are really sorry and we hope to meet you again in our hotel to give us the opportunity to offer you a real SuiteNovotel's services. We remain at your disposal for any further informations. Sincerely, Delphine Beaufils Head of reception

Anneklien Solo - 15/05/2018 AccorHotels certified review
« Great place »

The total experience eas exemptional great location quiet place but with good transport hub. The hotel itself was really good clean helpful staff and good choice of breakfast! If given chance a gain to visit Luxembourg i will stay here and it’s highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 11th to 14th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Eleni Business - 15/05/2018 AccorHotels certified review

excellent location when travelling for business, very modern and practical room design, nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 07th to 08th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Mr H. Business - 08/05/2018 AccorHotels certified review
« Novotel Suites Luxembourg »

Awesome stay. Staff super friendly and helpful. Easy check in, great room. Very clean and quiet for my business trip. Simple check out. Could have a better selection in the lobby self service area for food and drinks and in the mini bar hence a 9/10 rating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Branwell H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May 06th 2018 to May 07th 2018 which allow us to improve our services. We note your comment regarding the offer in lobby area, and we inform you that we are organizing the "boutique gourmande " area with new products. So it will come soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Delphine Head of reception.

Lauren Couples - 07/05/2018 AccorHotels certified review
« Clean rooms with good space saving solutions »

Was a nice stay with friendly staff. I do feel it was slightly over priced especially being so far out of town (tram and bus ride = 35 minutes) and the beds were hard with uncomfy pillows. But the facilities were great and it was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lauren H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May 02nd 2018 to May 03rd 2018. It is always a pleasure to receive general feedback. I will share your comments with our team. We inform you that yesterday all our mattress have been changed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Beaufils Head of Reception

Ew H. Families - 02/05/2018 AccorHotels certified review
« Novotel hospitality as usual »

We nornally go to the Novotel Kirchberg as we love to stay there. Curious what the Suites would be, compared to the opposite site of the parking. Room was totally different - shape and size, more modern and a nice bathroom. For the lobby and breakfast/diner space I prefer the Novotel. Service level is the same, staff is always there to assist us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from April, 29th to May, 01st. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Serge Business - 29/04/2018 AccorHotels certified review
« welcoming staff, very functional and design room »

excellent in all respect. Staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from April, 26th to 27th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Anonymous Business - 28/04/2018 AccorHotels certified review
« Room smelled very bad »

Room smelled of body odour and must.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from April, 23rd to 26th. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies concerning the troubles in your room. At Novotel Suites, we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

An Couples - 22/04/2018 AccorHotels certified review
« Rather spacious. Clean and modern. »

Straight forward. No thrill but efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to share your feedback concerning your stay from April, 14th to 15th. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 109.00 EUR Non member rate
From 103.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates