Hotel - Novotel Suites Luxembourg
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Luxembourg Hotel

4.0/5 572 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

  • 110 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 10 family suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 2,042 reviews

Our guest reviews for Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 572 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ilona Families - 12/08/2018 AccorHotels certified review
« Memorable stay in great hotel »

Everything was on high-level. Multilingual, friendly and helpful reception and quick check-in. The room was spacious, clean and with excellent air-condition that was irreplaceable due to very hot weather. Will definitely stay in same hotel during my next journeys to Luxembourg as well.

Ahmad Families - 12/08/2018 AccorHotels certified review
« Comfort and Recreation »

It was a great experience .. The hotel is comfortable .. and the room is fantastic .. only the bathroom design was not good because it is very small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmad A., We very much appreciate your comments regarding your stay on August 02nd 2018 at the Novotel Suites Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. We note that you are not satisfied about the breakfast, we try to answer to everybody so if next time there is something that we can do please do not hesitate. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Delphine Beaufils Head of reception

Annika Families - 11/08/2018 AccorHotels certified review

We liked the hotel. First we hade some problems with the rooms but then the stuff of the hotel solved it.

Carolina Families - 10/08/2018 AccorHotels certified review
« Excellent stay at Novotel Suites!!! »

Everything was very good: personnel (very kind and helpful, from the reception to the cleaning ladies), size and general cleaning of the room, great quality breakfast and flexible for check in and check out. It was a great experience! And now that they have the TRAM at (almost) the front door, even if they are a little away from the city center, in 10-15 min. you could reach the center. If you are going with kids, I think it is THE place to satay (I was with my two kids, 6 and 9 years old, and we were very comfortable in the room, and the price was very good for all of us). Thank you again to all the personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Laura Carolina G., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from July 29th 2018 to August 03rd 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. These kind of comments make us happy and encoureage us to continue to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day. Delphine Beaufils Head of reception

Anonymous Couples - 08/08/2018 AccorHotels certified review
« Great location - Nice people »

Overall the experience has been positive, nice welcome at the reception, and courteous throughout the whole stay. Cleaningness was a strong point of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D. Fabrizio, Thank you for the great review of our hotel regarding your stay of July 28th 2018. These notes encourage us to continue our service. We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a nice day. Delphine Beaufils Head of reception

Sarina Friends - 08/08/2018 AccorHotels certified review
« Beautiful hotel - great stay »

We had a great stay! Staff was nice and helpful. The rooms are beautiful and practically equipped. Breakfast was extensive and tasteful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. Sarina, Thank you for the great review of our hotel regarding your stay of August 05th 2018. We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a nice afternoon. Delphine Beaufils Head of Reception.

Christopher H. Families - 03/08/2018 AccorHotels certified review
« Awful »

Paid for my room when I booked it then checked in online on the day of arrival you then took €200 more as a deposit on anything I had while I stayed,which was supposed to be credited back to my card when I checked out 48hrs later still not happened now your saying you want another €156 Awful ruined the end to an absolutely fabulous family holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Christopher H., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do our best in order to understand what happenned and we will assure that it will never happen. We are still in contact with you to solve the issue as soon as possible, and give you answer to your request We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day and in advance a good weekend. Delphine Beaufils Head of Reception

Mark Families - 02/08/2018 AccorHotels certified review

Easy access to city centre with new Team. Breakfast was great and staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mark F., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg. from July 29th 2018. It is always a pleasure to receive positive feedback like this. I will share your comments with our team, which will encourage the team to continue on this way. Your well being is our priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day Delphine Beaufils Head of Reception

K Couples - 30/07/2018 AccorHotels certified review
« Excellent hotel »

Excellent hotel situated in a good location, easy to get here from a motorway. Amazing staff, very helpful and friendly at any time of the day or night. Breakfast was delicious; everything was fresh and excellent variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear %Mrs Kateryna T., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on July 21st 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice afternoon. Delphine Beaufils Head of reception

Anonymous Families - 28/07/2018 AccorHotels certified review
« Mrs Elaine A. »

Very good

Michael Couples - 25/07/2018 AccorHotels certified review

Overall nice hotel room, clean, sterile, a bit lacking soul. It was complicated to find the way to parking when arriving by car due to construction going on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N. Michael, Thank you for the review of our hotel regarding your stay of July 13th 2018! We are glad that you enjoyed your stay and hope to see you again very soon. We know that it's little bit difficult to find us during the Tram works, and for this please accept our apologizes. The construction is to serve you better after. We wish you a great day. Delphine Beaufils Head of reception

Anonymous Business - 16/07/2018 AccorHotels certified review
« good »

enjoyable. however, the quality of the food could be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Kelly G., Thank you for the great review of our hotel regarding your stay from June 15th to July 07th 2018. We note that food can be improved, and we are working on a new menu with the F&B department. We are glad that you enjoyed your stay and hope to see you again very soon. We wish you a great day. Delphnie Beaufils Head of Reception

Ams Business - 13/07/2018 AccorHotels certified review
« Smart design, great comfort »

I loved this hotel. I found the rooms spacious, smartly designed and well appointed. The bed was very comfortable. I appreciated the fact that there was plenty of space to put one’s things. The sound proofing was very effective. My room was near the elevator, yet there was virtually no noise from other guests. The hotel restaurant was very reasonably priced and offered good choices. Proximity to tram made getting around easy. Staff was friendly. The only problem I had was that the windows were locked. I found the air conditioning a bit lacking and would have liked to cool the room off by opening the window. For future reference, is it possible to get a key to open the window? I ask as I am considering making a booking for September. A note on my Accor experience: the week prior to my stay in Luxembourg, I stayed at the Sofitel in Brussels. I was told I was not eligible for points, as my booking was made through a travel agency (BCD Travel @ EP). I’ve never experienced that before. In addition, a while back, I gained Silver status, but never received an updated card. The handwritten card I was originally given presumably no longer had the correct number. In order to communicate my membership number to the Luxembourg property, I had to go into my Novotel promotional emails to find the correct number. My two points are thus: 1) It would be best to have a consistent policy in terms of earning points 2) once your Novotel status changes, it would be useful to get an updated card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Annabelle M., We very much appreciate your comments regarding your stay from July 09th to July 11 2018 at the Novotel Suites Luxembourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We can not open the windows in the rooms for security reason. We will do our best for your next stay to give you a room on the other side than front side. Regarding your aclub card, when you book by a travel agency you can not earn the points- I am going to send you a private mail with information about your card. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best reagrds and have a nice week end Delphine Beaufils

Helen Families - 10/07/2018 AccorHotels certified review
« Very nice short stay »

Excellent check in. Parking was a bit difficult as so busy and we had to circle a few times until a space became free. Air conditioning in the rooms needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

DearMrs Plamer Helen, Thank you for the great review of our hotel regarding your stay from July 07th to July 08th 2018. We note the issue with the air conditionning and we will inform the service concerned. We hope to see you again very soon in our Hotel. Sincerely and have a great day. Delphine Beaufils Head of reception

Ovidiu Families - 03/07/2018 AccorHotels certified review
« Nice stay »

Excellent, no other comments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ovidiu C., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from June 23rd to June 24th. It is always a pleasure to receive positive feedback, it allow us to improve our services. We will share your comments with our team. Thank you again for sharing your experience, and we hope to see you during your next visit in Luxembourg. Best regards. Delphine Beaufils Head of Reception

Harshvardhan S. Business - 26/06/2018 AccorHotels certified review
« Very good except for the breakfast »

Cleanliness, stay and rooms were perfectly fine and we loved it except for the breakfast. We saw Croissant had some small bugs sitting on them. And there were ants near the area were bread toaster was kept.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from June, 20th to 24th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We took also good note of your remarks regarding our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Ty Families - 25/06/2018 AccorHotels certified review
« Very nice room for family trip »

Room is clean and tidy with enough beds for a family of 4. Good services from reception desk. Very reasonable price for overnight parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Y., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from June, 16th to 17th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Anonymous Business - 24/06/2018 AccorHotels certified review
« Head of Mission »

Good and well functioning facilities, polite staff, but cost-benefit woefully imbalanced with a more than 100% mark-up during a busy week, hence excessive revenue management philosophy that reduces customer loyalty (I am Platinum with Accor). Finally, lack of flexibility to take off unused breakfast, same underlying attitude of profit maximisation to the detriment of customer satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to share your feedback regarding your stay at Novotel Suites Luxembourg from June, 19th to 22nd. We hope to welcome you back to our hotel very soon. Sincerely, Ghislain VAUTRIN, Deputy Manager

Limetree Business - 10/06/2018 AccorHotels certified review
« Negative experience »

The hotel in itself is nice although probably due to important events the week I stayed, prices were exhorbitant! The room seem overcrowed with beds and the mattress on the queen size bed was lumpy, preventing a good night rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christelle Marthe Alice, Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg during your stay June 05th. We are sorry that your experience did not meet your expectations; indeed May and June are important months in Luxembourg and there are a lot of event. All mattress have been changed beginning of May. We appreciate your sharing your concerns, and it is opportunity for us to improve our services. We hope to welcome you again in our hotel. Best regards. Delphine Beaufils Head of Reception

Lucie Business - 05/06/2018 AccorHotels certified review
« Comfort, quality and outstanding service »

The receptionists at the hotel and in the restaurant were particularly friendly and helpful and welcoming. The room was spacious, light and comfortable, quiet and very well appointed. It had all you need. The location is very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from May, 27th to 29th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

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