Hotel - Novotel Suites Luxembourg
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Luxembourg Hotel

4.0/5 617 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00

Business services

  • Web Corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

323 sq. ft (30 m²) modular Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave323 sq. ft (30 m²) Family Suite. Free and unlimited Suite Box service: WIFI and wired Internet access, calls to national land lines, music and video on demand. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

  • 110 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 10 family suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars
4.4/5 AccorHotels Rating 2,266 reviews

Our guest reviews for Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 617 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 11/02/2019 TripAdvisor review
« Good stay »

I had a good stay at the hotel;The room was nice and clean.Two bed were prepared in addition to the double bed, which were not necessary.The price is still very expensive.There is no proper restaurant, but only a snack which offers however enough choice.

F. Business - 04/02/2019 AccorHotels certified review

I stayed at the Novotel suites from the 28th January until the 1st February. I had such a good experience that I was longing to go back to the hotel by the end of my long working days. I had a very good welcoming, pleasant and helpful staff (mainly Zain at the reception). the experience of a nice massage offered to me on Tuesday when I entered the hotel at 6pm after a long day, was really so great. Thank you for this lovely stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from January, 28th to February, 01st. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghislain VAUTRIN, Deputy Manager

Jose M. Families - 15/01/2019 AccorHotels certified review
« Feel like home »

My family and I feel very confortable. We loved the toys area that you have at the lobby, near to the bar and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Jose Francisco M., We very much appreciate your comments and note regarding your stay at the Novotel Suites Luxembourg on January 12th 2019. It is always a pleasure to receive positive feedback. I will share your comments with our team. It's a pleasure for us to know that you feel like home. Thank you again for sharing your experience. We wish you a nice afternoon. Delphine Beaufils Head of Reception

Family - 03/01/2019 TripAdvisor review
« great hotel »

This is a great hotel, and we had very good breakfast. It's good location and easy to park our car. Room is clean. It's walking distance to the modern art museum. The restaurant was open during the Christmas holidays. We are satisfied.

Anonymous Business - 19/12/2018 AccorHotels certified review
« Urgent assistance needed »

Can I get sombody to respond and assist with the invoice problem? I never had such experience in Luxembourg. Please advise who can I escalate this to as H7… is not replying. See below: Hi again, I would like to request immediate response here. Also, I just realized further mistakes in the attached invoice. You display that you charged 329 EUR American Express ending with 1017 , when in fact this was charge to the card ending with 2009 (my corporate Amex). Then, you charged 55 EUR my PERSONAL Amex, ending with 1017. I would like to understand who gave authorization to charge my PERSONAL card? Besi I stay at Novotel and Sofitel in Luxembourg every other week and I never had this kind of problems before. I urge you to resolve this as soon as possible and provide confirmation that money was refunded to my PERSONAL card. Then, you can charge the correct amount 28.8+8.5 EUR to my CORPORATE card, as I did not have your breakfast. Thank you, Ana From: Ana Servand (BLOOMBERG/ LONDON) At: 12/18/18 15:44:59 To: H7… Subject: Re:Votre Fast check-out à Suite Novotel Luxembourg / Your Fast check-out at Suite Novotel Luxembourg Hi there, I did not have breakfast at your hotel. Please re-issue the invoice and send the new one as soon as possible. Card details for refund: Ana M. 37… 72009 02/23 Thanks Ana

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from December, 11th to 12th. Please allow me to express for the second times my sincerest apologies concerning the trouble with your American Express credit card. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. All the team of Novotel Suites Luxembourg wish you a Merry Christmas and an Happy New Year 2019 ! Sincerely, Ghislain VAUTRIN, Deputy Manager

S. J. Business - 17/12/2018 AccorHotels certified review
« Shorf evening »

Cosy and calm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg from December, 14th to 15th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the team of Novotel Suites Luxembourg wish you an Merry Christmas and an Happy New Year 2019 ! Sincerely, Ghislain VAUTRIN, Deputy Manager

Anonymous Business - 14/12/2018 AccorHotels certified review

Service/bed was comfortable. Stains on carpet an mold in shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg from December, 10th to 12th. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Novotel Suites we strive to provide a superior service experience for every customer therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghislain VAUTRIN, Deputy Manager

Anonymous Business - 11/12/2018 AccorHotels certified review
« Overall good »

The room, reception and breakfast were very good. Improvements needed for staff in restaurant. I asked several simple questions about the menu that the waitress was unable to answer. For example, I asked what kind of cheese is on the four cheese pizza.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Anna Lea G., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on November 28th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Be assure that your comment regarding the restaurant will be also communicated to the F&B manager. Thank you again for sharing your experience. We wish you a nice day. Delphine Beaufils Head of reception

Anonymous Business - 05/12/2018 AccorHotels certified review

The room was clean and tidy. Great shower, odd placement of the toilet outside of the bathroom in a tiny closet. Food options were poor. Staff was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. Jonathan, Thank you for the great review of our hotel following to your stay on November 27th 2018. We are glad that you enjoyed your stay, but we note a negative point on our food option. Please be sure that your comment will be transfer to the correct department and the necessary will be done. We remain at your disposal for any further information and wish you in advance a Merry Christmas. Delphine Beaufils Head of Reception

Anonymous Business - 03/12/2018 AccorHotels certified review
« Great breakfast; overall room was nice »

Overall the stay was very nice. However, the floor in the bathroom looked stained and maybe moldy by the shower.

Anonymous Business - 01/12/2018 AccorHotels certified review
« Very good and warm. »

I was well taken care of and the people were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patrick M., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg following to your stay on November 26th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day and in advance a Merry Christmas. Delphine Beaufils Head of Reception

Ausra Business - 26/11/2018 AccorHotels certified review
« Homy feeling »

The stay was very short, but very satisfying in a familiar setting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ausra J., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg for November 22nd 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, We wish you a nice wekeend and in advance Merry Christmas. Delphine Beaufils Head of Reception

Anonymous Business - 23/11/2018 AccorHotels certified review
« satisfied with my stay, but service is rather at a minimum (everything is counted: conditioner, water, coffee: not really attentionate) »

efficient, but not "attentionate". I stayed a full working week, but did not have every day a small bottle of water. also the coffee (soluble) was really counted, one each. Conditioner for hair, again it all came across as every little curtesy was calculated and counted. Despite being Accord Gold, no upgrade was proposed. This is not the first time this happened. It makes me wonder why I keep going to Accor if loyalty is not adequately rewarded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wiebke J., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg following to your stay on November 11th 2018. I am sorry that your experience did not meet your expectations Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We wish you a nice weekend. Delphine Beaufils Head of Reception

Anonymous Business - 18/11/2018 AccorHotels certified review
« very good stay »

I have lived there for more than two month. to be honest it is the perfect place, perfect service when it come to the room but for a long stay the absence of a kitchen it is very hard. it is very difficult to have everyday a lunch in a restaurant/bistrot and it would be nice to give a little kitchenette to your guest. everything else was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Antonio R., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg following to oyur longstay on September 02nd 2018. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day Delphine Beaufils Head of Reception

Anonymous Business - 14/11/2018 AccorHotels certified review
« Good »

Hotel room was comfortable, service acceptable but room was not cleaned on Friday 9 November 2018 when we returned in the afternoon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Easvarie N., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on November 07th 2018. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a great day. Delphine Beaufils Front office manager

Z. Business - 13/11/2018 AccorHotels certified review
« Average service provided by Novetel »

I have been in Luxembourg several times and stayed in several accor hotels in Luxembourg. But Novotel Suites Luxembourg is the only hotel that I didn't get any Platinum benefits, I am quite disappointed about this. My room was cleaned every day but in different ways. Sometimes I get complementary water, sometimes not. So the service is not consistent and makes the guest uncomfortable. My bed sheet was not changed even once during my 16 days stay which makes strange.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Binkui Z., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg followng to your stay on October 21st 2018. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We wish you a nice day Delphine Beaufils Head of Reception

Julia Families - 12/11/2018 AccorHotels certified review
« Great »

I can recommend this hotel as clean and comfortable, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia L., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on November 11th 2018. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day. Delphine Beaufils Head of Reception

L. Business - 04/11/2018 AccorHotels certified review
« Very good »

Very clean and comfortable room, the staff was kind

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hristina L., We very much appreciate yournote regarding your stay at the Novotel Suites Luxembourg on October 27th. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wish you a nice day Delphine Beaufils Head of Reception

Lavinia Families - 04/11/2018 AccorHotels certified review
« It was great. »

I would like to congratulate the hotel restaurant attendant on Friday night (26th Oct). Unfortunately, I don't know her name. But she was very helpful and caring. Worked with above-average dedication.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Lavinia S., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on 25th of October especially regading our staff in our SNACK. It is always a pleasure to receive positive feedback. I will share your comments with her. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We wish you a nice weekend Delphine Beaufils Head of Reception

Jack M. Couples - 21/10/2018 AccorHotels certified review
« Extremely satisfied »

Everything was taken care of in a efficient manner, and the facilities were outstanding. We were welcomed and enjoyed every moment

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