Hotel - ETAP Belfast
Etap Hôtel Hotel Etap Hôtel Hotel

ETAP Belfast

3.5/5 1,649 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 5  GBP
  • 100% non-smoking hotel
  • Air conditioning

Catering

  • Breakfast
  • Snack & beverage machine
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Hotel location

Our rooms

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Shower
    • Toilets
    • Emergency info in rooms
Our rooms fittings
4.0/5 AccorHotels Rating 8,234 reviews

Our guest reviews for ETAP Belfast

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,649 reviews
Lb Couples - 07/02/2019 AccorHotels certified review
« Did the job »

For the price I can’t really complain, however the room could’ve definitely done with some tlc- marks on the walls, wires hanging down in the toilet and around the tv and grubbiness around the shower area was a bit off-putting. Bed was very hard and could have done with more than one pillow, but all in all a reasonably comfortable stay. Was somewhat shocked that 2 bottles of beer cost £9 in the lobby though- it would’ve been nice if prices were displayed in the fridges.

Anonymous Couples - 07/02/2019 AccorHotels certified review

No car park which was dissapointed a bit...

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to leave a review of your recent stay. We are glad you enjoyed yourself and hope to see you again soon. Kind regards, The Etap Team.

Anonymous Couples - 07/02/2019 AccorHotels certified review
« Great location brilliant price and very clean throughout »

Visiting Belfast to attend work event in nearby hotel and decided to stay a night and go out in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHAUNA M., Thank you very much for taking the time to leave such a fantastic review. We are glad you enjoyed your stay and hope to see you again soon. Kind regards, The Etap Team.

Jerry Couples - 07/02/2019 AccorHotels certified review
« Short stay »

Enjoyed hotel clean, basic no complaints

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for taking the time to leave a review of your recent stay. We are glad you enjoyed yourself and hope to see you again soon. Kind regards, The Etap Team.

John C. Business - 06/02/2019 AccorHotels certified review
« Another Great Stay in Belfast!! »

A 2 night stay booked as 2 separate bookings due to a last minute change of plans, no issue with paying for both nights upon check in, no knocks on the door after night 1 by housekeeping, and room was serviced going into night 2, very smooth experience overall, previous glitches in housekeeping seem to be well and truly ironed out. I was checked in by Rebecca, excellent as always, and all the staff I came into contact during my stay were always very friendly, even at checkout on Monday morning, a warm reception by staff as I was leaving. Stayed in room 625, only point to make was the toilet seat probably needs tightened from a maintenance point of view . . . it's coming a bit loose. The other ongoing issue that I'm sure is being looked into, but it has been many many months now with regards the elevator key card points not working, it's not a major issue, but I know some guests may feel security is compromised if anyone can access any floor of the hotel without potentially staying in the hotel, it used to be the case you could only access the rooms with a valid keycard, and this hasn't been the case over many months, maybe even half a year now if I can remember that far back, just something I thought I'd mention, it does't bother personally bother me, but you read trip advisor reviews and security of hotels comes up time and time again. The other point, again not a major issue, but thought I'd mention as I've been considering it for many months now, is the potential volume of soap/plastic used on a daily basis, every towel provided to every room, possibly 2 per day, per room, is provided with a bar of soap in a plastic cover, so after 2 days at checkout, I had 4 bars of soap, 1 only opened and used occasionally over 48hrs, and so hopefully the other 3 were used for other rooms, and hopefully other guests also don't use a new bar of soap each day, but if they do as they are provided with each towel, that's a lot of soap and a lot plastic . . . just a thought I had the other week. Overall though another great stay, and looking forward to my next visit, keep up the great work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN C., Thank you very much for such a fantastic review, I will pass on your comments to Rebecca and the rest of the team! We appreciate your comments and are very pleased that the previous issues you had with housekeeping have been resolved. Our maintenance team have now been made aware of the problem and will solve this immediately - thank you for making us aware of this! They are also currently working on the ongoing issue with the lifts card reader. I will also pass on your comments regarding the excessive soap to housekeeping as you have raised a good point here! Thank you very much again, and we all look forward to welcoming you back for your next stay soon. Kind regards, Hannah.

Pa… Couples - 06/02/2019 AccorHotels certified review
« No nonsense, everything clean and tidy »

The check in took less than 2 minutes. Check out less than one. The broom was well prepared and we had a very comfortable time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PATRICK D., Thank you for taking the time to review your stay with us! We are so pleased you had a great stay and hope next time we can make it a 10/10. Kind regards, The Etap Team

N/a Friends - 06/02/2019 AccorHotels certified review
« Unclean »

You get what you pay for, ideal location and has everything you need! However, could not sleep under the blanket as there was dirty stains and hairs, when we complained about this that night we had asked for clean sheets and were told they would be brought up although they did not arrive, we then tried phoning down to reception but the call was not answered. Wouldn’t stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AIMEE C., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Management have been made aware and will speak to the night shift as this should have been sorted for you or you should have been offered a new room - again i am so sorry for the shortfall in our service on this occasion! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hannah

Deirdre Friends - 05/02/2019 AccorHotels certified review
« Excellent »

Very helpful and friendly staff, great tea/coffee self service during your stay, hotel rooms are spotless, comfy beds, hotel is very central to night life and big shopping centres.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEIRDRE M., Thank you very much for taking the time to review your stay with us! We are very happy to hear you had such a great time and will ensure your comments are shared with the full team! It is our hope that we will see you again soon for another 10/10 stay. Kind regards, The Etap Team

Mark Solo - 05/02/2019 AccorHotels certified review
« perfect »

room was clean, warm and in a central location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Etap Team

Nuala Friends - 04/02/2019 AccorHotels certified review
« Our Stay at Etap, Belfast »

Pleasant and friendly staff, clean and comfortable rooms. Check out upto 12pm is great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Etap Team

Anonymous Couples - 04/02/2019 AccorHotels certified review
« Lovely »

Lovely stay nice reasonable price Comfy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Etap Team

Peter W. Friends - 04/02/2019 AccorHotels certified review
« nice clean hotel with friendly staff and good location »

very nice with helpful friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Hi Peter, Thank you for taking the time to leave us feedback about your recent stay. I am thrilled to read how you found the staff to be friendly and the location good! We are in the heart of Belfast and closely located to all local amenities. We hope to see you back again! Best regards, The Etap Team

Claire D. Couples - 04/02/2019 AccorHotels certified review
« Poor »

Beds uncomfortable, no hairdryer in rooms. Shower was lukewarm . You took the money out before I arrived even though i reserved the option to pay upon arrival. Would not stay there again.

Laura M. Couples - 04/02/2019 AccorHotels certified review
« Unclean »

As always staff were very friendly- facilities and price great. I have stayed in this hotel numerous times and always has a pleasant stay. Unfortunately when I was in bed I placed my hand on the head board only to stick my hand in what appeared to be vomit. We pulled back the bed and there was vomit all down the head board. Obviously this is not what you expect to be beside your head and unfortunately made me question the cleanliness of the rest of the room. I was so disappointed as I have always had a good experience in this hotel. As it was very late and I didn’t want to cause a fuss we just pulled the bed out from the wall and slept the other way around. I also payed for late check out yet after 12 had someone knock on my door to tell me that I was supposed to have checked out- I wasn’t. Whilst Checking out I told the receptionist about the vomit they apologised. I still had to pay full price and wasn’t offered any sort of discount for my stay. I was just really disappointed as we are regular customers and stayed in this hotel every month.

Megan A. Friends - 04/02/2019 AccorHotels certified review
« Miss »

Very good, friendly staff, affordable prices and VERY good location!

Our hotel has responded to the review
Our hotel has responded to the review

Hi Megan, Thank you for taking the time to leave us feedback about your recent stay. I am overjoyed to read that you found our staff to be friendly and you thought the location was very good! We are located in the heart of Belfast and close to all local amenities! We hope to see you again soon :) Best regards, The Etap Team

Christina Couples - 04/02/2019 AccorHotels certified review
« comfortable »

Very good all was fine good location comfortable bed, Tea and coffee making facilities would have been good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Etap Team

Aoife M. Friends - 03/02/2019 AccorHotels certified review
« Miss »

Yes

Our hotel has responded to the review
Our hotel has responded to the review

Dear AOIFE M., Thank you so much for sharing your experience at ETAP Belfast. Wow! Thank you for rating your stay with us a 10/10. We are glad to see that you enjoyed your stay and our team hope to see you again sometime in the near future. Kind regards, The ETAP Team

Marek Families - 03/02/2019 AccorHotels certified review
« Reasonable comfort for reasonable price »

PRO: Staff helpfull and friendly, close to city center, reasonable price, comfortable bed, CON: "party place" - sometimes quite loud, mold close to the window, "damp" smell,

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAREK M., Thank you so much for sharing your experience at ETAP Belfast. We are glad to see that you enjoyed your stay with us! We hope to see you again sometime in the near future. Kind regards, The ETAP Team

M Business - 03/02/2019 AccorHotels certified review
« Clean and comfortable »

I had stayed before and found it too noisy, despite being happy with the room. I decided to give it another chance by requesting a quiet room away from the bar. This was granted, so I had a good quiet night in a clean room. On that basis, I would return. It wasn’t clear if there were gluten free options for breakfast so I didn’t try it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAEVE P., Thank you so much for sharing your experience at ETAP Belfast. We are pleased to see that you enjoyed your stay with us! We all hope to see you again sometime in the near future. Kind regards, The ETAP Team

Pat O. B. Solo - 03/02/2019 AccorHotels certified review
« Great place »

Clean comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Etap Team

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