Hotel - Novotel Bangkok Fenix Silom
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Novotel Hotel

Novotel Bangkok Fenix Silom Hotel

320 Silom Road  Bangrak 
10500  BANGKOK
THAILAND

2,592 reviews
TripAdvisor Rating Based on 2,592 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • SUVARNABHUMI INT L
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 216 rooms
  • 2 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,429 reviews

Our guest reviews for Novotel Bangkok Fenix Silom

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 2,592 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mark C. Couples - 22/07/2017
« Excellent as always »

I have stayed at this hotel now on at least 6 occasions and have never been disappointed . The staff were once again wonderful as was the the quality of the bed and the food.

AccorHotels certified review
Dkm Couples - 21/07/2017
« My Stay at Novotel Bangkok Fenix Silom  »

Our stay was awesome!! The stuff were very helpful starting from the Revenue Manager right down to the Concierge desk Check in was fast and the food was good.

AccorHotels certified review
Daniel M. Solo - 18/07/2017
« Excellent Service »

This was my third time staying at the Novotel Fenix Silom. The most noteworthy aspect of my stay was the impeccable service provided by the staff, in particular Miss Meaw and Mr. Au. It's rare to find such a high level of service in hotels these days, and I was grateful to receive it. At check-in I was given a free upgrade to a suite thanks to my Platinum Membership. The suite was very nice, the only fault was the mattress which was old and had been covered with a topper to extend its life. It needs to be replaced. Breakfast was slim, but adequate. I was glad to see fresh fruit and a cappuccino machine. Once again, it was the service that was memorable, escorting me to a table in the members section, bringing me coffee and checking in periodically on my needs.

AccorHotels certified review
Kenneth Couples - 18/07/2017
« Superb rooms, great staff, food and wifi disappointing »

We had an awesome time at your hotel, I have been traveling to Bangkok for 3-6 times a year and this is the first time I’ve stayed in your hotel. Your rooms were awesome, the hallway lighting was superb. Even if the rooms were small, it was clean and relaxing less toilet amenities but I guess room service forgot to place them. The rooms were much cleaner compared to the other hotels I have stayed. However, I am not quite pleased with the breakfast. the choices are so minimal and the choices that were given were bland and no flavor. The omelette station is chaotic, there are no queue system or where instead of waiting in line it could be delivered to you. Some orders are mixed up and like I said chaotic. For the price of breakfast buffet, I could have a better breakfast at the street. Wifi signal is terrible. Yes, I could connect but poor internet. I called room service and advised them about this issue and they responded “A lot of people is connected”, this response is not accepted. As a hotel, wifi should accommodate the number of users to its max with the number of rooms. The signal is only good at the lounge, the higher I go (floor-wise) the signal gets weaker. I had no choice but to use my 4G with 1MB speed as a router so other devices I use can be connected

AccorHotels certified review
Anonymous Families - 18/07/2017
« Normal »

Normal

AccorHotels certified review
Pris Families - 17/07/2017
« Itchy beddings »

We felt very itchy in bed, needed to ask the housekeeping to change the bedsheets in the middle of the night, but still didn't help! The face towels were worn out, lobby was cheap and old! Very uncomfortable stay!

AccorHotels certified review
Huey S. Business - 15/07/2017
« Will not return again »

Will stay at another hotel if I were to be in Bangkok again.

AccorHotels certified review
Susan (. Solo - 14/07/2017
« Susan Tan (Singapore) »

Sawadee Ka, This is my 3rd time staying in Novotel Bangkok Fenix Silom, I'm really please with their awesome service, from the front desk to concierge to room service to even Housekeeping! The rooms are clean and I have a clear view of Silom road, and I would love to thank Trina, JV & Mr Au they really make me feel at home! Great job guys will see you soon. I would strongly recommend Novotel Bangkok Fenix Silom if you are going Bangkok for vacation.

AccorHotels certified review
Dr. S. P. Solo - 12/07/2017
« Still one of my favorite hotels in BKK »

The hotel is amazing and I love the location and the staff remembering who I am and making me feel welcome. There are a few issues I did want to address. If I am a platinum member and I am upgraded to a suite, then I should be granted free minibar access. If you cannot change this rule, then do not upgrade a guest. If I am staying at a hotel with an executive lounge, I do not even need to book executive room to get into lounge. upon check out I was asked to pay for a kitkat and snikers, eventually, the lady agreed to comp them but it is pretty crappy that without executive lounge, you get no PERKS........ that is the point of being platinum. We had dinner in the restaurant. We ordered 2 pad thai. My Thai friend couldnt even eat his. The noodles were overcooked and it was actually the worst meal I have ever had at the hotel. I think the prices went up as well? 348 for pad thai, a dish on the street with more flavor for 40 baht ? And it was not even cooked well and the portion was TINY. I have loved the hotel for years, but this was not a good stay in these two senses..

AccorHotels certified review
James Business - 09/07/2017
« Pleasant stay »

This trip to BKK is planned and booked by oir Thai partner. But overall stay was perfect. Genral Manager Jean contacted email one night before to prepare whole stay. Very friendly staff. Thanks.

AccorHotels certified review
Anonymous Business - 07/07/2017
« Satisfied  »

Room and house keeping are good. Front desk staff are helpful. But breakfast was not okay.

AccorHotels certified review
Meysam Friends - 07/07/2017
« Perfect »

Every thig its good

AccorHotels certified review
Tony G. Friends - 04/07/2017
« Exceeded expectations »

Being a 4 star hotel, I had high expectations of Novotel and they did not disappoint. The service was good and the rooms were clean. The breakfast was also up to standard. Thank you for the pleasant experience.

AccorHotels certified review
Devi Business - 04/07/2017
« Convenient location »

Hotel room was clean, staffs are very friendly. What I love the most is the location of this hotel. Very convenient and easy to reach the local crowds from here.

AccorHotels certified review
Quang D. D. Families - 03/07/2017
« I had a great vacation at Novotel Fenix Silom Bangkok »

Thank you for the room-upgrade and late check-out. The hotel location is quite convenient. The staff are very friendly and helpful

AccorHotels certified review
Tung Business - 03/07/2017
« Probably not back to the specific Novotel Silom in future »

1) Taking long time for check in; 2) I have never been in any hotels from low to high level which the hotel is asking to put my laundry in the front of door; 3) my colleague was mistake to book the room without breakfast, then when I asked to have my breakfast signed in my room to pay later on (hotel already got 9,000bath for reservation when I checked in), but the staff did not agree. Why is that? Normally when we use some services in hotel then I can put the bill in my room. Of course after that the manager explained that staff got mistake but she already consulted with reception. Bad experience never happened to me when I stayed in other Novotel.

AccorHotels certified review
Varavadee W. Friends - 03/07/2017
« Excellent »

I was being upgraded. But most impressed was i received a note with welcome fruits saying "welcome back" which. I visited this hotel only second time. Unlime some 5 stars hotel i visited more often but received none. So i am surely will be visiting there again soon.

AccorHotels certified review
Tanisorn S. Business - 01/07/2017
« Nice room , good services »

Always impressed to stay at Novotel Fenix Silom very convenience place good staff this time I get the upgraded to suit that is very happy

AccorHotels certified review
Anonymous Solo - 30/06/2017
« excellent staff...  »

Wifi in room very slow.

AccorHotels certified review
Doreen Families - 29/06/2017
« Comfortable »

Though there were some problems w the checking in, the rooms were quite comfortable for us to rest in. But having to deposit money during the stay....please do let customers know beforehand or put it up on the website or at the counter.

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