Hotel - ibis Krakow Stare Miasto
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Krakow Stare Miasto Hotel

4.0/5 1,193 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 281.00 PLN Non member rate
From 266.95 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Outdoor car park, underground garage PLN 45 per day (Paying)
    • Outdoor car park, underground garage PLN 45 per day (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
See all services

Hotel location

Our rooms

  • 135 rooms
  • 5 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,156 reviews

Our guest reviews for ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,193 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 10/10/2018 TripAdvisor review
« Pleasant experience »

The hotel is next to a tram station and within walking distance to the main railway station (to Wieliczka Salt Mine or other cities), the city bus terminal (to Auschwitz), the largest shopping mall as well as the old town. Room is of average size, tidy and properly air-conditioned. The front desk was friendly enough to answer our enquiries about local transportation and restaurant recommendation. Would recommend it to tourists who visit the city and the suburb places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy, Thank you for your opinion. I hope to welcome you again :) Regards, Damian Bas, Hotel Manager

D. L. Solo - 09/10/2018 AccorHotels certified review

It was just great. Your breakfast was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one :) Sincerely, Damian Bas Dyrektor Operacyjny

Solo travel - 08/10/2018 TripAdvisor review
« Absolutely well done »

Great location for airport-railway station travellers, Auschwitz tour pickup, Schindler's factory and ALL city sights. Clean fresh well run hotel with very polite, smart, friendly efficient staff. Even not having COLD milk for breakfast cereal was sorted without fuss. Rooms clean and ALL public spaces full marks. Conventional reception area (desk) and smartly dressed staff (no tee shirts!) makes guests feel professionally welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for sharing your experience:) I am sure that we can prepare some COLD milk for your next visit :) I hope to welcome you again! Regards, Damian Bas, Hotel Manager

Couples - 26/09/2018 TripAdvisor review
« Good basic hotel for travelers »

Great hotel if tou have a short stop in Krakow - basic but comfortable, typical Ibis. Don't expect something very special - but the rooms are clean, breakfast tasty. A bit expensive and overcrowded. Recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mandrushchenko, Thank you for posting your thoughts on here. We really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town. Kind regards, Stanislav Sugar

Miroslawa Couples - 25/09/2018 AccorHotels certified review
« Good hotel, great location! »

Great place if you are travelling and have short stop in Krakow. Very close yo railway station and shopping center. Old town is just 15 minutes walk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myroslava, Thank you for your kind comments. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back again very soon! Kind regards, Stanislav Sugar General Manager

Anonymous Families - 24/09/2018 AccorHotels certified review
« Geniale »

Super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town hotel. Kind regards, Stanislav Sugar General Manager

Elaine C. Couples - 24/09/2018 AccorHotels certified review
« Had a good stay despite a personal belonging going missing from our room »

Had a lovely stay until Mon evening when I realised that my Hollister sweatshirt (worth €60) was missing from my room. I only brought 2 sweatshirts on my trip , wore 1 on Monday during our trip and left the other in my room. The sweatshirt was left on my suitcase but when we returned to our room on Monday evening it was not there. Reported it missing but it was not found/returned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine, Thank you for your review. I am sorry to hear your experience did not meet your expectations for what I would like to express my most sincerest apologies. Regarding your missing item / sweatshirt: Would you be so kind and describe it more closely? I am really sorry for this situation which I am facing for the first time in my hotel and with my team. Thank you for getting back to me. Kind regards, Stanislav Sugar General Manager

Roger W. Solo - 15/09/2018 AccorHotels certified review
« Krakow discovery »

Extremely enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town hotel. Kind regards, Stanislav Sugar General Manager

Krystyna H. Couples - 15/09/2018 AccorHotels certified review
« A very pleasant stay »

We stayed in your hotel for 13 days and all the Staff in the hotel and restaurant were extremely helpful and lovely. Wonderful service , thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krystyna, Thank you for your kind comments. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back again very soon! Kind regards, Stanislav Sugar General Manager

Tony Couples - 11/09/2018 AccorHotels certified review

Extremely pleasant stay thanks also to very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for your kind comments. We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back again very soon! Kind regards, Stanislav Sugar General Manager

Voyager Friends - 06/09/2018 AccorHotels certified review

Staff were extremely helpful. All very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Voyager, Thanks for your amazing review! We're glad to read all went well during your stay and we can't wait to seeing you back soon. Many thanks, Stanislav Sugar General Manager

Davegrimo Families - 05/09/2018 AccorHotels certified review
« great location to New town and travel, tidy room and staff very nice »

Title says it all... short stop from train location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Glad you had a good time at ibis Krakow Stare Miasto in Poland. Hope to see you again! Kind regards, Stanislav Sugar General Manager

A H. Friends - 04/09/2018 AccorHotels certified review
« Very enjoyable »

Clean,friendly and well positioned

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, Thank you for posting your thoughts on here. We really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town. Kind regards, Stanislav Sugar General Manager

Mariusz Business - 04/09/2018 AccorHotels certified review
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariusz, Thank you for rating your stay. We hope to see you again upon your future trip. Kind regards, Stanislav Sugar General Manager

Andrea P. Couples - 04/09/2018 AccorHotels certified review
« Fab! »

Lovely staff, clean quiet room all perfect- need bigger pillows but I would still return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea, Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at ibis Krakow Stare Miasto in Poland and I look forward to seeing you again in the near future. Kind regards, Stanislav Sugar General Manager

Andy Friends - 01/09/2018 AccorHotels certified review
« Andy »

Nice hotel, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thanks for your amazing review! We're glad to read all went well during your stay and we can't wait to seeing you back soon. Many thanks, Stanislav Sugar General Manager

Couples - 26/08/2018 TripAdvisor review
« Excellent service »

Excellent service , convenient parking, good breakfast, staff very friendly and always helpfull. Location close to main train station (3 minutes walk) and shopping center Galeria Krakowska, few minutes away from main square

Our hotel has responded to the review
Our hotel has responded to the review

Dear Czubacki, Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town hotel. Kind regards, Stanislav Sugar

Anonymous Couples - 25/08/2018 AccorHotels certified review
« Exelent »

Everything works satisfactory. Nice people and a good moode.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ulf, Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at ibis Krakow Old Town hotel in Poland and I look forward to seeing you again in the near future. Kind regards, Stanislav Sugar General Manager

DomDo1973 Couples - 25/08/2018 TripAdvisor review
« WASH YOUR PLATES, CUPS AND GLASSES AS THEY WERE DIRTY!!! »

During our stay at IBIS HOTEL STARE MIASTO from 18th to 22nd August 2018 we had a very unpleasant inconvenient. Every morning, at breakfast time, plates, cups and glasses were not properly washed. In several plates were noticeable finger prints and food residues; cups smelled of eggs and several glasses were not so transparent as glasses should be. The last day the lady I was travelling with was so disgusted that she went in a "Caffè Nero" to get her breakfast as, she said to me, they use disposable plates and cups there. Just to be more specific breakast was included in our bill paid at the check-in. I complained every morning and I always got the same answer by two guys that were introdused to me as Managers: "Sorry, it was my fault". Despite my daily complains they dit nothing except repeating it was their fault. Actually they didn't charge me for the bottles of water we drank in our room: they said they "were for free" but it was their way to fix the error. Usually you have one chance only to make a good impression but the Mangager and the staff of IBIS STARE MIASTO missed it. I won't go to this hotel again and I won't recommend it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear DomDom1973, Thank you for your review that was read with care and the general manager was informed. On behalf of myself and the entire team of ibis Krakow Stare Miasto, I would like to apologize for all these inconveniences that were caused during your stay. We will take immediate actions so such situation will never take place again. Once again, I am really sorry. Kind regards, Wojtek Kogut Guest Experience Manager Krakow

Nigelc Couples - 24/08/2018 AccorHotels certified review
« Good location - fair price »

Easy to get to and very clean - short walk to central Krakow

Our hotel has responded to the review
Our hotel has responded to the review

Dear NigelC, Thank you for your review. I am glad to hear you enjoyed your stay and I hope to see you again upon your future trip. Kind regards, Stanislav Sugar - General Manager

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