ibis Krakow Stare Miasto Hotel 3 stars

TripAdvisor rating 4.0/5 1,352 reviews
ibis Krakow Stare Miasto
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Hotel extras

Our hotel has 135 rooms. Free super fast Wi-Fi throughout the property. Renovated conference rooms as well as the Ibis Kitchen restaurant. Large car park at the hotel as well as public transport stops.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities
Business services
  • 4 meeting room(s)

Hotel location

ibis Krakow Stare Miasto

ul Pawia 15
31154
krakow
poland

Tel: +48123552900

Fax: (+48)123552999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By train

    KRAKOW GLOWNY At 0.32km / 0.2 miles

GPS :50.0707, 19.945732

Our accommodations

Our rooms - your well-deserved relaxing stay

  • Max. number of persons: 2
  • High speed internet
  • Business Desk
  • Bathroom products

A twin room for 1 or 2 people

  • Max. number of persons: 2
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Iron

FAMILY - Standard Room with 1 Double Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 0
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Bistro

Our modern, welcoming restaurant serves international dishes, pasta, and grilled food prepared in front of you which gives you the chance to create your own, original dishes based on the ingredients available on our menu.

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 57

  • Maximum capacity: 42 people

Find out more

Our guest reviews for
ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,066 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,352 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

good hotel, nice stay

Customer review rating 4.4/5

Anonymous Business - 30/09/2019 AccorHotels review

Good, but waiting at the reception took sometimes long.

Great stay and location at central railway station in Krakow

Customer review rating 4.4/5

Anonymous Families - 29/09/2019 AccorHotels review

Great stay and location at central railway station in Krakow

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Paul S.

Customer review rating 4.4/5

Paul S. Friends - 29/09/2019 AccorHotels review

Good place to stay and close to station, short walk into town

Not value for money, uncomfortable bed, unhelpful staff

Customer review rating 4.4/5

John L. Business - 28/09/2019 AccorHotels review

Expensive for what it is. Other than location and breakfast, this hotel has little to offer and does not encourage return. Road noise unacceptable. Bed uncomfortable - had a thin top layer which crumpled and sheets coming off. Staff at restaurant bar don’t even give out tap water because it is “against the rules of the hotel”. In other words you must buy the water !?! No hotel in the world denies anyone access to a glass of water - this is basic common sense and a basic right. This hotel is not value for money and is not congruent with the quality offered by Accor group. I shall not return!

super

Customer review rating 4.4/5

Anonymous Business - 28/09/2019 AccorHotels review

super

I enjoyed my stay

Customer review rating 4.4/5

Yvonne Solo - 26/09/2019 AccorHotels review

All the staff were very accommodating and I was very grateful for there help and advice especially on reception

A good base for a short stay

Customer review rating 4.4/5

Anonymous Couples - 26/09/2019 AccorHotels review

We stayed for two nights and were happy with the accommodation. The room was small so maybe wouldn't be the best location as a base for a longer stay, but it was fine for us for two nights. The bed was comfortable, and the shower was efficient - what more would you need? The staff were friendly and efficient. The price was reasonable and reflected the facilities available.

Room compact, but well designed & priced. Great location

Customer review rating 4.4/5

Lewis Friends - 18/09/2019 AccorHotels review

Booked in professionally and quickly. Quality room, although a slight squeeze for 2. Just enough storage space. Great location for old town; 10 mins walk max. Good price and lots of breakfast. Very happy.

Best of the 3 Ibis hotels we stayed in on this trip

TripAdvisor rating 4.0/5

Alan C Friends getaway - 17/09/2019 TripAdvisor review

A friend and I recently completed a two week journey through eastern Poland. We stayed in 3 Ibis hotels - Gdansk, Warsaw and Krakow. Krakow was the most comfortable of the three. But be warned that all three are not actually in the old towns (stare miasto) as their descriptions imply. The one in Krakow is a good 15 minutes walk from the old town. Apart from that the hotel staff were friendly, breakfast was not too crowded (as it had been in Warsaw and Gdansk) and the bed was comfortable. For my purposes the Ibis chain ticks my boxes.

Hotel was very nice, clean and helfull staff very plesent

Customer review rating 4.4/5

Deirdr C. Families - 16/09/2019 AccorHotels review

We enjoyed our 3 night stay in your hotel short 10min walk to main square and tram stop outside hotel was handy, also the main train station and big shopping center next door to hotel, only one bothered me there is no plug socket near the mirror could not see when drying hair, do not use one in bathroom

Dear DEIDRE C., Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

MSPO 2019

Customer review rating 4.4/5

Patrick A. Business - 15/09/2019 AccorHotels review

Friendly and helpful staff and comfortable rooms

Customer review rating 4.4/5

Anonymous Solo - 14/09/2019 AccorHotels review

Smooth check-in process, clean room, pleasant and helpful staff, and the breakfast was good!

Dear Madame, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Very central located Hotel with a super serviceminded staff

Customer review rating 4.4/5

Hans L. Couples - 09/09/2019 AccorHotels review

Staff very serviceminded, and very helpfull

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Very pleasnat stay overall

Customer review rating 4.4/5

Northern I. V. Couples - 07/09/2019 AccorHotels review

Overall the stay was enjoyable with a pleasant room and also an ample breakfast. The reception was excellent with very competent staff with good English. Improvements would include the use of a kettle. also the bathroom was small but was ok. Hotel was very close to the main railway station and also close to the trams and bus with stops at the side of the hotel . the old town was no more than a 10 minute walk form the hotel .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Clean hotel close to train station

Customer review rating 4.4/5

Peter Business - 03/09/2019 AccorHotels review

Nice clean hotel, pleasant staff and close to the rain station. We flew in late in so it proved easy to take a train from the airport to the station, then to find the hotel. There are 2 IBIS next to each other so make sure you have the right one. 10 minutes to the oldtown, on a Main Street, so it is easy to do. Room was clean and quiet.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

A wonderful stay in Krakow

Customer review rating 4.4/5

Matija_s Couples - 02/09/2019 AccorHotels review

As an Accor Gold member I review hotels by taking into account not only the quality of the hotel and my stay, but also by taking into account the recognition and status benefits of the Accor program. the check in was fast and pleasant. Drink vouchers were given without asking, valid for two drinks at the hotel bar (there were two of us in the room). As ibis does not have different category rooms, no upgrade was possible, but that was expected. upon arrival in the room we found a lovely hand written note, a box of polish cookies, two bottles of water and nespresso coffee machine with cream and 4 coffee pods. The room had decorations that were hand knitted by one of the staff, which was a really beautiful touch. I would just propose that hotel adds small bottle opener in the room if they give bottled water in glass bottles with old fashioned metal cap. Throughout our stay the staff were very friendly, forthcoming and polite. The hotel is ideally situated next to the train and bus station and a huge shopping mall and a short walk to the city centre (some 800 m from Barbikan). Breakfast was good, although on the last day (we stayed for 2 nights) scrambled eggs were very, very runny, like they were not properly done (you could literally scoop them in a glass). I know these things happen, but it does show a worrying mindset by the kitchen staff who actually allowed such a dish to leave kitchen and be served. restaurant staff knew what to do with my Ibis Business card (this may sound weird, but during the stays in different Accor properties a lot of staff do not know what the benefits of Accor status or Ibis business cards are, so it leads to miscommunication, explanations, complications, etc). So, the staff is obviously well trained. Check out was fast and efficient. Would I stay at this hotel again? Absolutely. In fact, planning on returning to Krakow since there are a lot of things left to see and i will definitely stay in this hotel again.

Customer review rating 4.4/5

K Solo - 02/09/2019 AccorHotels review

“Front desk” staff was very helpful always smiling . My room was small but very clean. I am 69 years old so the only but very important minus was bed - very hard and uncomfortable. Every night ( I stayed for 4) I was tossing and turning until about 2 AM.

Dear Madamme, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Perfectly good Ibis stay

Customer review rating 4.4/5

Dan Couples - 02/09/2019 AccorHotels review

Parking was useful, good location with easy walk into the centre of Krakow. Breakfast was standard but filling affair, so no complaints!

Dear Guest, We very much appreciate your rating regarding your stay at the ibis Krakow Stare Miasto. We hope your next visit will be as pleasant as the previous one! Best regards, Joanna Homa Front Office Shiftleader IBIS Kraków Stare Miasto
Customer review rating 4.4/5

Eko D. Business - 02/09/2019 AccorHotels review

The Billing was a chaos, although I have instructed on what I needed. The Front office staff seemed to be misunderstood on What I wanted. I called the hotel for correction but the correction never came.

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. Please could you be so kind and check your mailbox. We will send you invoice via email. Probably you can find it in junk mail. Please let me know if you not received it. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Overpriced, extremely basic, no frills room - worst Ibis I’ve stayed in anywhere in the world

Customer review rating 4.4/5

Jenr Solo - 31/08/2019 AccorHotels review

I would not recommend this Ibis. The room was incredibly basic for the price paid. My knees hit the shower door sitting on the toilet in the extremely small bathroom. No hand towels, bath towels only. The linens were terrible, there was no even a sheet covering over the bottom mattress. Just a covered pad laid on top of it. Pillows were only 2/3 size of normal pillows. Linens were dingy. Extremely underwhelmed. The price charged is obviously for the location. Taxi that was booked to take me to the airport showed up 10 minutes late. Only positive was that my room was available when I showed up about noon. Would never stay here again.

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