ibis Krakow Stare Miasto Hotel 3 stars

TripAdvisor rating 4.0/5 1,340 reviews
ibis Krakow Stare Miasto
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Room 1

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Hotel extras

Our hotel has 135 rooms. Free super fast Wi-Fi throughout the property. Renovated conference rooms as well as the Ibis Kitchen restaurant. Large car park at the hotel as well as public transport stops.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities
Business services
  • 4 meeting room(s)

Hotel location

ibis Krakow Stare Miasto

ul Pawia 15
31154
krakow
poland

Tel: +48123552900

Fax: (+48)123552999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By train

    KRAKOW GLOWNY At 0.32km / 0.2 miles

GPS :50.0707, 19.945732

Our accommodations

Our rooms - your well-deserved relaxing stay

  • Max. number of persons: 2
  • High speed internet
  • Business Desk
  • Bathroom products

A twin room for 1 or 2 people

  • Max. number of persons: 2
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Iron

FAMILY - Standard Room with 1 Double Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: A partir de 0
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Iron

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Bistro

Our modern, welcoming restaurant serves international dishes, pasta, and grilled food prepared in front of you which gives you the chance to create your own, original dishes based on the ingredients available on our menu.

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 57

  • Maximum capacity: 42 people

Find out more

Our guest reviews for
ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,005 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,340 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very central located Hotel with a super serviceminded staff

Customer review rating 4.4/5

Hans L. Couples - 09/09/2019 AccorHotels review

Staff very serviceminded, and very helpfull

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Very pleasnat stay overall

Customer review rating 4.4/5

Northern I. V. Couples - 07/09/2019 AccorHotels review

Overall the stay was enjoyable with a pleasant room and also an ample breakfast. The reception was excellent with very competent staff with good English. Improvements would include the use of a kettle. also the bathroom was small but was ok. Hotel was very close to the main railway station and also close to the trams and bus with stops at the side of the hotel . the old town was no more than a 10 minute walk form the hotel .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Clean hotel close to train station

Customer review rating 4.4/5

Peter Business - 03/09/2019 AccorHotels review

Nice clean hotel, pleasant staff and close to the rain station. We flew in late in so it proved easy to take a train from the airport to the station, then to find the hotel. There are 2 IBIS next to each other so make sure you have the right one. 10 minutes to the oldtown, on a Main Street, so it is easy to do. Room was clean and quiet.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

A wonderful stay in Krakow

Customer review rating 4.4/5

Matija_s Couples - 02/09/2019 AccorHotels review

As an Accor Gold member I review hotels by taking into account not only the quality of the hotel and my stay, but also by taking into account the recognition and status benefits of the Accor program. the check in was fast and pleasant. Drink vouchers were given without asking, valid for two drinks at the hotel bar (there were two of us in the room). As ibis does not have different category rooms, no upgrade was possible, but that was expected. upon arrival in the room we found a lovely hand written note, a box of polish cookies, two bottles of water and nespresso coffee machine with cream and 4 coffee pods. The room had decorations that were hand knitted by one of the staff, which was a really beautiful touch. I would just propose that hotel adds small bottle opener in the room if they give bottled water in glass bottles with old fashioned metal cap. Throughout our stay the staff were very friendly, forthcoming and polite. The hotel is ideally situated next to the train and bus station and a huge shopping mall and a short walk to the city centre (some 800 m from Barbikan). Breakfast was good, although on the last day (we stayed for 2 nights) scrambled eggs were very, very runny, like they were not properly done (you could literally scoop them in a glass). I know these things happen, but it does show a worrying mindset by the kitchen staff who actually allowed such a dish to leave kitchen and be served. restaurant staff knew what to do with my Ibis Business card (this may sound weird, but during the stays in different Accor properties a lot of staff do not know what the benefits of Accor status or Ibis business cards are, so it leads to miscommunication, explanations, complications, etc). So, the staff is obviously well trained. Check out was fast and efficient. Would I stay at this hotel again? Absolutely. In fact, planning on returning to Krakow since there are a lot of things left to see and i will definitely stay in this hotel again.

Customer review rating 4.4/5

K Solo - 02/09/2019 AccorHotels review

“Front desk” staff was very helpful always smiling . My room was small but very clean. I am 69 years old so the only but very important minus was bed - very hard and uncomfortable. Every night ( I stayed for 4) I was tossing and turning until about 2 AM.

Dear Madamme, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Perfectly good Ibis stay

Customer review rating 4.4/5

Dan Couples - 02/09/2019 AccorHotels review

Parking was useful, good location with easy walk into the centre of Krakow. Breakfast was standard but filling affair, so no complaints!

Dear Guest, We very much appreciate your rating regarding your stay at the ibis Krakow Stare Miasto. We hope your next visit will be as pleasant as the previous one! Best regards, Joanna Homa Front Office Shiftleader IBIS Kraków Stare Miasto
Customer review rating 4.4/5

Eko D. Business - 02/09/2019 AccorHotels review

The Billing was a chaos, although I have instructed on what I needed. The Front office staff seemed to be misunderstood on What I wanted. I called the hotel for correction but the correction never came.

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. Please could you be so kind and check your mailbox. We will send you invoice via email. Probably you can find it in junk mail. Please let me know if you not received it. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Overpriced, extremely basic, no frills room - worst Ibis I’ve stayed in anywhere in the world

Customer review rating 4.4/5

Jenr Solo - 31/08/2019 AccorHotels review

I would not recommend this Ibis. The room was incredibly basic for the price paid. My knees hit the shower door sitting on the toilet in the extremely small bathroom. No hand towels, bath towels only. The linens were terrible, there was no even a sheet covering over the bottom mattress. Just a covered pad laid on top of it. Pillows were only 2/3 size of normal pillows. Linens were dingy. Extremely underwhelmed. The price charged is obviously for the location. Taxi that was booked to take me to the airport showed up 10 minutes late. Only positive was that my room was available when I showed up about noon. Would never stay here again.

Great stay for money paid

Customer review rating 4.4/5

Jonathan M. Friends - 30/08/2019 AccorHotels review

Recently stayed at this hotel for three nights! Great hotel and great location being only a 10 minute walk from the old square and major shopping centre. For the price you pay you get excellent value for money. Staff are friendly and the rooms clean. Only downside there isn’t a safe in the room which is quite disappointing. But on the whole great hotel. I would stay again.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Homa Front Office Shift Leader Ibis Kraków Stare Miasto

Expected more

Customer review rating 4.4/5

Romina D. Friends - 28/08/2019 AccorHotels review

Had checked in online but receptionist had no idea that we had checked in. Had reserved for late check out, again had to tell her this.

Dear Guest, Thank you so much for taking time to write your opinion about your stay in ibis Kraków Stare Miasto. We do our everyday job always better and your feedback is essential for us. I am so sorry that you missed welcome check in experience during your visit. I will do my best to check that situation and ensure that it will not repeat in future. I do hope that we will have chance to host you in future. Regards, Maciej Leśniak Dyrektor Operacyjny Ibis&Ibis Budget Kraków Stare Miasto

Missing a kettle

Customer review rating 4.4/5

A. R. Friends - 25/08/2019 AccorHotels review

Clean but is missing stuff like a kettle to prepare coffee or tea.

Dear Guest, Thank you so much for taking your time to leave comment regarding ibis Kraków Stare Miasto. I am sorry you missed some services, please visit our website and there you will be informed about all services the hotels are providing. I hope to have the chance to welcome you back. Maciej Leśniak Dyrektor Operacyjny Ibis&Ibis Budget Kraków Stare Miasto

Very central hotel but did not find what I expected

Customer review rating 4.4/5

Vanessa C. Couples - 23/08/2019 AccorHotels review

Upon our arrival, we found that the receptionist didnt know about our online check in (which obviously we have done before) so we had to provide all the documents again. When we paid she took our payment and then we realised that we were not charged for late check out (we have booked it when we did our booking 6 months earlier) if we didnt take notice of that we would have had a big problem... As we went in the room we found complimentary water which one of the bottles was used. We went to take a shower and the shower tray was clogged. As soon as we went out of the room we complained with the receptionist but to no avail until we went back to our room. The next morning we complained again and the tray was cleaned temporary (as by the end of our holiday it was being clogged again) but the water was not replaced The breakfast was fine but choice of fruit was not so good. We have booked this hotel since we were staying in ibis styles in Wroclaw and the cleanliness, breakfast, service and 24hr coffee/tea service are exceptional and we taught it was the same... but unfortunately we were disappointed

Dear Guest, Thank you for your review and feedback regarding your stay at the ibis Krakow Stare Miasto. I am sorry to hear we did not meet your expectations. Thanks to it I will be able to target problem and take necessary actions with respective department's manager to avoid them in the future. I do hope to have chance to host you again! Maciej Leśniak Dyrektor Operacyjny Ibis&Ibis Budget Kraków Stare Miasto

10-13/8/2019 Stay

Customer review rating 4.4/5

Yumiko E. Solo - 21/08/2019 AccorHotels review

Good value accommodation, and further more, very good quality foods are being served. Nice and helpful staff members. And, the welcome gift and given privileges were much appreciated. Thank you

Dear Madam, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Convenient, Great Location, Funxtional

Customer review rating 4.4/5

Antipodean E. Solo - 18/08/2019 AccorHotels review

Very nice time had in Poland whilst staying at the IBIS Krakow Stare Miasto. The staff were all very professional. The room was adequate & clean. Breakfast was fairly ample.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from Krakow, Grzegorz Kaczor Front Office and Reservation Manager

Good establishment hotel in the proximity of the Old Krakow Centrum

Customer review rating 4.4/5

Adinel Families - 13/08/2019 AccorHotels review

Good stay with a mínimum necessary confort offers by Hotel

SHort stop over with family

Customer review rating 4.4/5

Dave Families - 12/08/2019 AccorHotels review

Front desk were very friendly and efficient, Room was ok. A few marks on the bed sheets but I assumed these had not come out from washing. Breakfast was not as good as I thought it would be, no bacon! I thought it would be a lot more upmarket than the Ibis budget but it wasn't. I'll stop in the Airport hotel as its a lot nicer and no hassle catching the early flight. I thought the bar prices were a rip off compared to prices in the old town.

Nice hotel to stay in Krakow

Customer review rating 4.4/5

Vesa Couples - 06/08/2019 AccorHotels review

Tidy hotel, good location, good breakfast, polite personnel

Dear Sir, Thank you for your opinion after your stay in our hotel. We're waiting for your next visit in Krakow! Best regards Grzegorz Kaczor Kierownik Recepcji i Rezerwacji

Another best IBIS Hotel confirming that ACCOR hotels are the Best Hotels wherever I stayed.

Customer review rating 4.4/5

Joseph B. Couples - 05/08/2019 AccorHotels review

Arrived in Krakow by train and this Ibis Hotel is only 4 minutes away by walk. The receptionist that met us was really nice and helpful. Also room was comfortable and very clean. Breakfast was very good and with lot of food choices. Even those Hotel Staff we met at the breakfast area were very helpful and nice. This Ibis Hotel is also centrally located within Krakow Town and within walking distance from the major attractions of this wonderful city. Definitely I will recommend this Hotel to everyone who is planning a holiday in Krakow. Thanks for your making us so proud and comfortable to stay in this Ibis Hotel. Joseph B.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Very well expect small room. Bigger was not avaliable.

Customer review rating 4.4/5

Ľuboš K. Families - 30/07/2019 AccorHotels review

Very well expect small room. Bigger was not avaliable. Very nice and helpful people work there.

Again in Krakow

TripAdvisor rating 4.0/5

Marek D Family - 21/07/2019 TripAdvisor review

Very convenient location, walking distance to Old Town. Friendly staff both at the reception desk and during breakfast time. Reasonably priced and good service. Recommended for people who can live without luxury but appreciate good service.

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