Hotel - ibis Krakow Stare Miasto
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ibis Krakow Stare Miasto Hotel

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4.0/5 1,073 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park, underground garage PLN 45 per day (Paying)
    • Outdoor car park, underground garage PLN 45 per day (Paying)
  • Reduced mobility rooms
  • Pet allowed 20  PLN
  • Air Conditioning
  • EARLY CHECK IN FROM 9AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
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Hotel location

Our rooms

  • 135 rooms
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • WiFi in your room
    • Crib on request
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.4/5 AccorHotels Rating Based on 2,700 reviews

Our guest reviews for ibis Krakow Stare Miasto

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,073 reviews
AccorHotels certified review
Krzysztof Solo - 08/02/2018
« beutifull view for Skanska building site »

I am surprised with quality which not differs than Ibis Budget and it is not even close to Mercure with similar price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krzysztof, Thank you for your review. I am sorry to hear your experience did not meet your expectations for what I would like to express my most sincerest apology. Regarding the standards and rates. There is always a different rate between the hotels / brands within the city on the same booking day. In case you find a day where rates are matching please get back to me and I will investigate. My direct email is h7… Once again, thank you for taking your time for sharing your thoughts about your stay. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Nick W. Friends - 05/02/2018
« Fantastic stay with friendly staff »

As usual, our stay was once again a beautiful experience. Friendly staff. Beautiful themed room (321 for me) and a good nights sleep. Will be using hotel again in November.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for your review. We are glad to hear you enjoyed your stay. It is our hope to serve you again in the near future. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Amanda R. Couples - 02/02/2018
« Mrs »

The hotel was in an ideal location for us. It was very clean and looked after. The staff were very helpful and professional. I will definately be using this hotel when we return to Krakow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hoel Ibis Kraków Stare Miasto

AccorHotels certified review
Marek D. Business - 01/02/2018
« Short business trip »

Arriving late, after midnight, but reception was waiting for me. Nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAREK, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hoel Ibis Kraków Stare Miasto

AccorHotels certified review
Christopher R. W. Friends - 31/01/2018
« excellent location very helpful staff best ever in an IBIS »

From time of arrival until departure our party of 7 were well treated by the excellent staff Rooms very comfortable size of shower best ever in an IBIS Breakfast excellent as was dinner Staff could not have been more helpful or enthusiastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michał Skok Hotel Ibis Kraków Stare Miasto

AccorHotels certified review
Kathryn T. Couples - 27/01/2018
« Perfect »

Rooms were standard for ibis but to a good quality. Soundproofing Good, clean, comfy bed. 5 minutes walk from train and about 10 to old town square. Very good price and friendly staff. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn, Thank you for your "superb" review. We are glad to hear you enjoyed your stay and we hope to see you again. C U soon .. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Ivan S. Friends - 24/01/2018
« Availability »

It was okay, room was simple but well located and good service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Michal Skok Hotel Ibis Krakow Stare Miasto

AccorHotels certified review
Allan S. Couples - 19/01/2018
« Same as before, some good, some bad. »

Night of the 16 January OK. Second night poor. Middle of the night it sounds like someone moving furniture around. This was room 432. Not a good night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking your time to share with us your experience at Ibis Krakow Old Town. I am sorry to hear your experience did not meet your expectactions for what I would like to express my most sincerest appology. The noise you discribed was most probably coming from one of the rooms located next to yours. As we double checked after your notification and we could not find similar noise during the day. Mr. S. again please accept our appology for your unconfortable stay. We hope you will give us opportunity to better serve in the future. Kind Regards, Michal Skok Ibis Krakow Stare Miasto

TripAdvisor review
Solo travel - 18/01/2018
« Stayed here before and will stay again »

On this occasion this was a one night stop over as i was travelling further on into Poland. It is a handy, relatively cheap place to to 'hang your hat', it is very close to the main railway station which in turn has a good link to Krakow airport. Also is very close to the Krakowski Galaria shopping centre for anything you may want to buy. Rooms are standard Ibis rooms which are comfortable and warm. I find prices in the bar are a bit on the high side. As always the staff are always pleasant and helpful and make your stay more enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnboy1000, Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town hotel. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Chris Couples - 17/01/2018
« Great location comfortable clean stay »

Great locAtion next door to the train station/shopping centre perfect for arrival and departure on train to the airport. Friendly staff and quick check in. Rooms good size for weekend break clean and comfortable. Rooms cleaned/made up everyday for our 3 night stay. Very affordable and would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hotel Fast Track Trainee

AccorHotels certified review
Darren Couples - 17/01/2018
« Lovely »

Fantastic staff very clean very convenient to station

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARREN, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hotel Fast Track Trainee

AccorHotels certified review
Debbie G. Friends - 16/01/2018
« excellent accommodating with good location »

Stayed for a long weekend, right by the train/bus station and short walk to old town. Lovely and clean, good breakfast and we ate in one night and food was excellent. Friendly helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEBORAH, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hotel Fast Track Trainee

AccorHotels certified review
Roman Business - 16/01/2018
« Mr. »

Very good. Great service and a clean place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hotel Fast Track Trainee

AccorHotels certified review
Nataliia Families - 15/01/2018

All was ok, but very cold in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATALIIA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that together with Maintenence Supervisor are going to indicate the issue with temperature to avoid futere occurance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hotel Fast Track Trainee

AccorHotels certified review
Ss2 T. Friends - 11/01/2018
« Great value, location and staff »

Had stayed here a few years ago and had no hesitation in returning for New Year 2018 Rooms were spotlessly clean and comfortable. All the necessary basics are there. If you are looking for luxury, then this isn't the hotel for you - but if you are looking for clean comfortable at a great price then don't hesitate. Breakfast was a buffet style with cereals, nice breads, cheeses, meats, pastries, cakes and lots of other things - hot food comprising scrambled eggs and sausages also included. Coffee, teas and juices provided. Well worth including the breakfast option when booking. The bar and Ibis Kitchen bistro restaurant were also decent quality and very good value. The restaurant serves basic style meals - burgers, pasta, salads etc The staff were great - helpful friendly and cheerful. Highly recommended and would use again - this hotel and the staff are definitely a credit to the Ibis chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudy, Thank you for posting your thoughts on here. We really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town. Kind regards, Stanislav Sugar General Manager

TripAdvisor review
Friends getaway - 11/01/2018
« Great value & location with lovely staff »

First stayed here in 2012 and due to being impressed with the location and value, 4 of us stayed here over New Year. The hotel is next to the main railway station and an easy 10 minute walk into the Old Town. Rooms were spotlessly clean and comfortable. Nothing fancy but all the necessary basics are there. Our rate included breakfast and we were very pleasantly surprised. Expecting not much more than a coffee and a pastry, but it was good quality buffet style with a wide choice, even scrambled eggs and sausages included. The area was constantly cleaned and food/drinks restocked - even when very close to closing time. Used the bar and also the "Ibis Kitchen" bistro style restaurant. The burgers and pasta were all of decent quality and very reasonably priced. The staff deserve a special mention. friendly, helpful, always pleased to help and also share a laugh. Thank you. Highly recommended. Would definitely stay here again when next in Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SS2Traveller, Thank you for posting your thoughts on here. We really value your feedback. I look forward to welcoming you back at ibis Krakow Stare Miasto. Kind regards, Stanislav Sugar General Manager

TripAdvisor review
Couples - 09/01/2018
« Two single beds please! »

We arrived and departed from Krakow. Our holiday destination was the ski resort of Białka Tatrzańska. On our final night we left at 3:30 am in order to catch a train to the airport at 4:03. We found it difficult to sleep in the double bed. I am not sure what type of bed I ordered but I would definitely order to single beds if I was to book again. We stayed three nights in total. One night, when we first arrived. And two nights, before we left. For some reason, on the second night, the TV came on at 4:00 am in the morning. Particularly after the first night at the hotel, I was very pleased. We were particularly pleased by the breakfast. We arrived late at night on the train from the airport, and we did not take the short cut through the Galleries shopping centre. When we left on our final night at 3:30 am the lifts and the escalators in the Galleries shopping centre were not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RobinMichael, Thank you for such a nice review and feedback. As you can imagine, we are not responsible for the lifts at shopping centre. We hope you will stay with us again in the future. Best regards, Wojtek Kogut Guest Experience Manager Krakow

AccorHotels certified review
Elena Couples - 08/01/2018
« Nice location but the bathroom might be more comfortable »

The location is great - close to the Old Town and with a shopping mall nearby. Although the hotel has central location, the parking is large and includes undeground parking. The bed was comfortable, the TV had channels in a few languages (English and Russian included). It was nice to have complimentary water but a kettle with a couple of bags of tea and coffee would add to higher satisfaction. The main disappointment was the bathroom - it was too small. Also, there was no safe in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELENA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hotel Trainee

AccorHotels certified review
Anonymous Couples - 08/01/2018
« I was treated like a valued customer »

They gave me the best room possible and I appreciate that. I enjoyed my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGIOS , We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok Hotel Trainee

TripAdvisor review
Couples - 05/01/2018
« Brilliant staff perfect location »

From check in to check out, our party was totally impressed with the friendliness and helpfulness of the staff. To us they added another star to our rating. The hotel facilities were top Ibis standard. To cap this off, the location within easy walking distance to the old city meant we were able to enjoy easily all historic Kraków had to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Will_parkinson44, Thank you for the 5-star review! I am pleased to read your kind words about our employees. It has been a pleasure for us to have you as our guest and we hope that we can welcome you again in the future. Kind regards, Stanislav Sugar General Manager

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