Hotel - ibis Krakow Stare Miasto
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ibis Krakow Stare Miasto Hotel

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4.0/5 1,103 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Outdoor car park, underground garage PLN 45 per day (Paying)
    • Outdoor car park, underground garage PLN 45 per day (Paying)
  • Reduced mobility rooms
  • Pet allowed 20  PLN
  • Air Conditioning
  • EARLY CHECK IN FROM 9AM

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 4 meeting room(s)
See all services

Hotel location

Our rooms

  • 135 rooms
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • WiFi in your room
    • Crib on request
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,853 reviews

Our guest reviews for ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,103 reviews
TripAdvisor review
nmacklins Solo travel - 21/04/2018
« Excellent Hotel »

Other than my continued crusade for tea and coffee making facilities to be provided as standard I thought this was an excellent hotel. It is located close to the station and within easy walking distance of the main attractions. I would particularly like to mention the restaurant staff who as well as providing an excellent buffet breakfast also produce quite excellent meals in the evening. I eat there on three occasions, was able to enjoy some excellent polish dishes which were both delicious and great value. The staff were friendly and accommodated me eating there even when very busy. They were/are a credit to Ibis.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nmacklins, Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at ibis Krakow Stare Miasto hotel. Kind regards, Stanislav Sugar

AccorHotels certified review
Dennis G. Friends - 18/04/2018
« Weekend break »

Ibis hotel in Krakow was situated near the station. Within easy reach of the old town. Great location. Clean and comfortable hotel. Really enjoyed the stay. Buffet breakfast was good. Thanks to all staff and receptionists. Definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town hotel. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Suresh S. Business - 16/04/2018
« Nice and Satisfied »

Except one person from Front desk and one person from Kitchen every one was so friendly I felt like family, felt bad to vacate since my stay was for one month, Front Desk - They solved my issues very well and very friendly Kitchen - I bought food from India that needs to be put in hot water for 5 minutes before eating so everyday I use to go to Kitchen and they have shown very good interest and facilitated me (except one guy), this gesture felt like I am at home, Thank you so much and I recommend in my company (IBM) this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suresh, Thank you for taking your time to write a review about your recent stay with ibis Krakow Stare Miasto. I am glad to hear you enjoyed your stay. Regarding the unpleasant experience with our hotel staff: Please accept my most sincerest apology. I discussed your concerns with all our employees to avoid similar issues for the future. Dear Suresh, once again thank you for your review. I hope to see you again in the near future. Kind regards, Stanislav Sugar General Manager

TripAdvisor review
Friends getaway - 16/04/2018
« Typical international hotel »

Room was the usual bland box, but very clean. Appreciated the two free bottles of water each morning.The breakfast was ok, but not IMHO great value for money, wish I’d looked elsewhere before booking it. The bar stayed open late but my group found we’d been overcharged on two consecutive evenings - suggest you don’t run a tab but pay for each drink as you go, otherwise you may find a few extras slipped on to the total. We were tipping generously, so this was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fran_h01, Thank you for sharing your thoughts about your recent stay with ibis Krakow Stare Miasto hotel in Poland. We are glad to hear you were satisfied with the room cleanliness and with the complimentary water. For the issue which took place in the bar: Please accept my most sincerest apology. I had the opportunity to discuss your concerns with my team to avoid similar mistake for the future. Once again, thank you and I hope to see you again. Kind regards, Stanislav Sugar

AccorHotels certified review
A I. Couples - 13/04/2018
« Excellent value stay with a personal touch »

We were delighted with the welcome gift and water after arriving late. Room was beautifully clean and comfortable. Water was replenished daily and staff were very helpful with directions and enquiries about buses at the welcome desk. Great location too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anneliese, Thank you for your review. We are happy to hear that you enjoyed your stay at ibis Krakow Stare Miasto in Poland. I look forward to your next visit. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Zu… Couples - 13/04/2018
« Very pleased »

Great breakfast with lots of fresh options! Nice, comfortable room and overall welcoming atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z., Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at ibis Krakow Old Town hotel. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Annaleena Business - 12/04/2018
« Very good hotel! Breakfast was a pleasant surprise. »

The staff was very helpful. Very good hotel. The floors in the rooms were a bit dirty, but overall the rooms were very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annaleema, Thank you for your review. Glad to hear you enjoyed your stay. Regarding the dirty floor in your room: Please accept my most sincerest apology. I personally discussed your concerns with my team to avoid similar issue in the future. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Barbara Couples - 10/04/2018
« good »

it was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Thank you for your review. We are happy to hear that you enjoyed your stay at ibis Krakow Stare Miasto in Poland. I look forward to your next visit. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Steven S. Couples - 10/04/2018
« Great Location »

Great Location only a few minutes walk from the train station, very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Thank you for your review. We are happy to hear that you enjoyed your stay at ibis Krakow Stare Miasto in Poland. We look forward to your next visit. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Anna C. B. Couples - 09/04/2018
« Typical good location but service needs to improve »

House keeping was exceptionally friendly and responsive. My request for late checkout was also granted as part of my Accor membership but when we requested for toothbrush and slippers, we were handed a blanket and a towel instead. The person at the front desk didn't seem to understand the request. When the blanket and towel was handed to us at the room, we insisted that we don't need it and instead would need toothbrush and slippers. However, the personnel instead insisted back that he's only bringing what he understood was requested which is a blanket and a towel which we both already have. This Is such a shame because had the request been granted, service would be excellent. This happened 31 March 2018, evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you for taking your time to tell us about your recent stay with ibis Krakow Stare Miasto hotel in Poland. I am glad to hear you liked the housekeeping services and that you were satisfied with late check out. Regarding the misunderstanding by reception staff: please accept my most sincerest apology. I had the opportunity to discuss your concerns with all employees working at the reception. I hope this will avoid similar situation for the future. Dear Anna, once again thank you and I hope to see you again in the future. Kind regards, Stanislav Sugar General Manager

TripAdvisor review
DannyKou Family - 07/04/2018
« Krakow short stay »

Was there for a short stay. Location of the hotel is good. 5 minutes from the main train station and walking distance to the Old Town. But the facilities very basic. No kettle. No face towels. Breakfast also very simple. Could be better I guess.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danny Kou, Thank you very much for your kind review and feedback. Our hotel represents the standards of an economy brand and therefore our rooms, bathrooms are not equipped with items you mentioned in your review. You will be able to find them at other mid-scale properties of our Group that I highly recommend. Kind regards, Wojtek Kogut Guest Experience Manager Krakow

TripAdvisor review
Couples - 05/04/2018
« Good location »

Would appreciate having slippers and toothbrush at the rooms. We requested but was handed a towel and a blanket instead despite having insisted on needing slippers and toothbrush. Had they given what we requested, service would have been good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Anna, Thank you very much for your review. As we are an economy brand, our rooms or bathrooms are not equipped with slippers nor toothbrush. You will find these at other mid scale hotels of our Group in Krakow which I also highly recommend. Best regards, Wojtek Kogut Guest Experience Manager Krakow

AccorHotels certified review
Anonymous Families - 04/04/2018

The check in process was awful, but the rest of our stay was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, Thank you for taking your time to tell us about your stay with ibis Krakow Stare Miasto. I am glad that generally you liked our hotel. For the staff and the unpleasant experience at the reception: Please accept my most sincerest apology. I will personally talk to the employees to avoid similar issue for the future. Stephanie, once again thank you and I hope you will give us opportunity to serve you again in the future. Kind regards, Stanislav SUGAR General Manager

AccorHotels certified review
Ju Couples - 02/04/2018

Amazing check in, Nice staff, nice room. Just one girl did not want to help a lot. We asked if there is a nice place to have breakfast nearby the hotel maybe where we can sit outside because we have to catch a train at the station soon. The answer was in the city center. First this is not quite helpful second too far. All our questions where answered from her like that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia, Thank you for your review and for your stay. I am glad you enjoyed your trip in Krakow. For the unpolite lady / staff: Please accept my most sincerest apology. I will share your concerns with all my employees to avoid similar situation for the future. Once again, thank you and I hope you will give us opportunity to serve you again in the future. Kind regards, Stanislav Sugar General Manager

AccorHotels certified review
Joseph D. Friends - 25/03/2018
« City Break »

It would have been nice if the hotel bar was open a bit later at night for a nightcap on your return. The rooms were comfortable and clean adequate for a short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSEPH We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. Our Bar is open to 1.00 a.m. but the hot and cold beverages are available for our Guest 24/7. Our reception is ready to help and answer for every question regarding the stay :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok

AccorHotels certified review
Jinyoung Y. Families - 22/03/2018
« Great value with cost »

The location is very close to central station (both rail and bus) of Krakow, but some distance to old town. The room is clean and not too small unlike other hotels in Europe. The only complaint was about fridge. There's no refrigerator, thus it is impossible to keep beverage in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for the review. We are pleased that you enjoyed your stay. All Ibis hotels in Poland are not equipped with fridge. In order to have a cold beverage our bar is ready to serve you 24/7. Thank you again for your feedback and we hope to welcome you again in the nearest future. Best Rgards, Michal Skok

AccorHotels certified review
Andrew Couples - 22/03/2018
« Nice room; excellent and very helpful and friendly staff »

Hotel is in an excellent position, only 15 minutes walk from Stare Miasto. Staff was very helpful and friendly. Room was very good. Bed was not very comfortable, but satisfactory enough. Breakfast was very good. Organisation e.g. of trips, was very good. Nice touch to have water bottles available. Would have been nice to have BBC World Service available on TV, but not a big issue for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok

AccorHotels certified review
Myroslava Couples - 14/03/2018
« Great hotel »

All was great - hard to add anything

Our hotel has responded to the review
Our hotel has responded to the review

Dear MYROSLAVA, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michal Skok

AccorHotels certified review
Anonymous Business - 11/03/2018
« Room and breakfast not IBIS level »

Stayed 2 days with 2 persons for an event in the hotel - sadly the quality of room and the really bad breakfast was not helpful to enjoy the stay... this wasn’t IBIS level which i know as Frequent traveler in Accor hotels!

Our hotel has responded to the review
Our hotel has responded to the review

Dear NILS S., Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Rwm Business - 06/03/2018
« Mr. »

Very pleasant. Some kids are briefly too noisy but bearable. Very good place for a business or brief visit to Krakow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Michal Skok

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