ibis Krakow Stare Miasto Hotel 3 stars

TripAdvisor rating 4.0/5 1,299 reviews
ibis Krakow Stare Miasto
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Hotel extras

Our hotel has 135 rooms. Free super fast Wi-Fi throughout the property. Renovated conference rooms as well as the Ibis Kitchen restaurant. Large car park at the hotel as well as public transport stops.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 PLN
  • Air conditioned
  • Early check-in/Late check-out
  • Shoe shine machine
  • Cash machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities
Business services
  • 4 meeting room(s)

Hotel location

ibis Krakow Stare Miasto

ul Pawia 15
31154
krakow
poland

Tel: +48123552900

Fax: (+48)123552999

Contact email

Check-in from 14h00

Check out up to 12h00

  • By train

    KRAKOW GLOWNY At 0.32km / 0.2 miles

GPS :50.0707, 19.945732

Our accommodations

Our rooms - your well-deserved relaxing stay

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products(...)

A twin room for 1 or 2 people

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

FAMILY - Standard Room with 1 Double Bed and 1 Single Bed

  • Max. number of persons: ‌3
  • Area: From 0
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: Bistro

Our modern, welcoming restaurant serves international dishes, pasta, and grilled food prepared in front of you which gives you the chance to create your own, original dishes based on the ingredients available on our menu.

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 57 m²

  • Maximum capacity: 42 people

Find out more

Our guest reviews for
ibis Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,734 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,299 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location

Customer review rating 4.4/5

Kim C. Friends - 14/06/2019 AccorHotels certified review

Great stay in a good location. Found the beds and pillows a bit hard. Disappointed there was no tea/coffee making facilities. Rooms/hotel clean. Staff friendly.

Customer review rating 4.4/5

Matthew Families - 12/06/2019 AccorHotels certified review

Good hotel and cleaned every day

Dear Matthew, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

affordable price, comfirtable room

Customer review rating 4.4/5

Aliaksandr Families - 10/06/2019 AccorHotels certified review

good breakfast, close to the city centre, smilling staff

Dear ALIAKSANDR K., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

ge…

Customer review rating 4.4/5

Geoff M. Friends - 09/06/2019 AccorHotels certified review

Very pleasant. However I like a coffee first thing and there was none in my room.

Dear Geoffrey M., Thank you for taking the time to tell us about your experience at the ibis Krakow Stare Miasto. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Please at hotel and a good location

Customer review rating 4.4/5

A G. B. F. A. V. T. K. Couples - 09/06/2019 AccorHotels certified review

The hotel is well presented and staff are very efficient. Breakfast was overpriced, but I guess aimed more at the businessman than the tourist. 12 minute walk to the old town, with a large mall and supermarket on route. Train station ‘next door’

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager
Customer review rating 4.4/5

Anonymous Solo - 05/06/2019 AccorHotels certified review

Lovely hotel with friendly, helpful staff. Location really good, near train station and only a short walk into Krakow old town.

Dear LINDA K., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Pleasant experience, the hotel had all the comforts needed for a short stay

Customer review rating 4.4/5

Giulia Couples - 04/06/2019 AccorHotels certified review

Fast check in and check out, nice basic room, overall very satisfied

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Grzegorz Kaczor Kierownik Recepcji i Rezerwacji

Efficient, friendly staff

Customer review rating 4.4/5

Peter Couples - 03/06/2019 AccorHotels certified review

This Ibis hotel met our expectations in most regards and exceeded them in a couple of others. On our last day we had to leave for the airport before the breakfast room opened. Reception told us they could put together a box lunch for us. This has never been mentioned to us before - much appreciated (although Ibis should note that drinks and yogurt won't be allowed through the security check). They also had a taxi waiting to take us to the airport - no waiting.

Dear PETER, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu

EXCELLENT

Customer review rating 4.4/5

Peter B. Friends - 31/05/2019 AccorHotels certified review

VERY EFFICIENT AND WELL LOCATED COMFORTABLE HOTEL

Dear PETER, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu

Thanks to the friendly staff

Customer review rating 4.4/5

Dong W. L. Business - 29/05/2019 AccorHotels certified review

The staff are very friendly. In particular, the service of keeping the luggage for sightseeing is very impressive

Dear DONGWON L., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Comfortable and satisfactory

Customer review rating 4.4/5

Anonymous Friends - 25/05/2019 AccorHotels certified review

We found the hotel comfortable enough and staff quite pleasant and fairly helpful. Breakfast was very good and dinner also but we would have preferred more vegetarian options on the menu. The room was satisfactory and had good sound proofing. There were two unsatisfactory elements. The shower wasn't very effective and the room was far too warm at night which made sleep difficult. The duvets were too thick and although the air conditioning was on maximum, it was ineffective and we were told this was because the heating was still on although it was the end of May and warm.

Great Stay For Platinum Member

Customer review rating 4.4/5

Raymond L. Solo - 25/05/2019 AccorHotels certified review

I am surprised to have the welcome card and gift prepared in the room. The front desk, restaurant and housekeeping staff are very nice. For Platinum member, I wish to have complimentary breakfast for all other Accor hotels, besides Asia.

Dear SIU PANG RAYMOND L., We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Grzegorz Kaczor Front Office and Reservation Manager

Second time in a few weeks

Customer review rating 4.4/5

Andy F. Business - 24/05/2019 AccorHotels certified review

Perfect. Great staff, great hotel, great location.

Dear ANDREW, We very much appreciate your comments regarding your stay at the ibis Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Przemyslaw Dzialanski Dyrektor hotelu

Excellent hotel

TripAdvisor rating 4.0/5

GoPlaces36837508288 Friends getaway - 23/05/2019 TripAdvisor review

It is a modern, comfortable hotel, very clean and with very good service. The rooms are very comfortable, the restaurant food is very good and the bar is a good place. The location of the hotel is very good, it is close to the historical part and you can go from the hotel on foot to the important sites.

Dear GoPlaces36837508288, My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at ibis Krakow Old Town. Kind regards, Przemyslaw Dzialanski

Very poor for an Ibis

Customer review rating 4.4/5

William D. Couples - 20/05/2019 AccorHotels certified review

During my stay I found that the air conditioning wasn't working so asked at reception if someone could look at it as the room was really warm and opening the window was not an option as it is at a busy road junction. I was told someone would look at it. I found that the air conditioning was still not working and it was difficult to sleep in the heat. The next day I asked at reception if we could change to another room with working air conditioning and was told none of the rooms are air conditioned despite your website stating that rooms were air conditioned.

Dear Sir, Thank you for taking the time to tell us about your experience I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damian Bas Dyrektor Operacyjny

Usual good experience from a brand I have used several times.

Customer review rating 4.4/5

D G. Friends - 19/05/2019 AccorHotels certified review

Good service, rooms and restaurant as expected.

Good place to stay in Krakow

Customer review rating 4.4/5

Philip T. Business - 18/05/2019 AccorHotels certified review

Good hotel with all the facilities I needed within walking distance of the Old Town, rail and bus stations and a huge shopping mall. The hotel is modern with good sized en-suite rooms and a restaurant/bar. The breakfast was good also. Only around 30 mins taxi ride from the airport. I'd stay again.

Nice place but...

TripAdvisor rating 4.0/5

825howardr Business - 15/05/2019 TripAdvisor review

Breakfast was all cold on the first day and not much warmer the second. I hate the low water pressure in the showers at most Ibis locations too. Toilet was so close to the shower that one can't sit straight on the toilet.

Dear Guest, Thank you very much for your review. Please accept my apologies and I would like to reassure you we will check the water pressure at our showers. Sorry again. Kind regards, Wojtek Kogut Guest Experience Manager Kraków

Just Adaquate

TripAdvisor rating 4.0/5

fatsd Couples - 15/05/2019 TripAdvisor review

An adequate hotel, close to train station and within walking distance of "old town". Staff was friendly and helpful. Room was clean but "spartan". Only two bath towels and no face or hand towels. No tissues. No coffee pot. Breakfast was adequate. A decent budget hotel.

Nice Staff

Customer review rating 4.4/5

Robert Solo - 12/05/2019 AccorHotels certified review

Everything was pretty good except the wifi could be improved as there was lots of drop outs through the day.

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