Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.2/5 1,360 reviews

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200 Bass Pro Mills Drive, L4K 0B9 VAUGHAN, Canada

Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

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Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Telephone
Fax +1 905-695-1750

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,360 reviews

TripAdvisor Rating  4.0/5  630 reviews

Could have been a lot better

Customer review rating 1.5/5

C B. Business - Confirmed reviews ALL

My stay at your hotel was just for one night, as I had an early breakfast/meeting at the Eagles Nest Golf Course in Vaughan. I arrived after Dinner on Thursday and attended the meeting then returned to check out. I was not aware that the Hotel allowed pets, which I likely would have avoided if I knew, but within 5 minutes of entering the room I heard barking. Once I walked into the bathroom all I could smell was Cat Urine, It was terrible. When I woke up in the morning my eyes were so puffy, I think in a time when we are aware of allergies and the effect of "scents" that a place like yours would be much more aware. It was just as bad as if I had stayed in a smoking room years ago!

Dear Christina B., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Vaughan. We sincerely apologize for the discomfort and inconvenience you experienced during your time with us. Ensuring a pleasant and comfortable stay for all our guests is of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. Please be assured that we take your concerns seriously and will address them with our housekeeping and maintenance teams to prevent such issues from occurring in the future. We understand the significance of allergies and sensitivities, and we strive to maintain a clean and odor-free environment throughout our hotel. We apologize for any oversight in this regard and assure you that we will reinforce our procedures to ensure a more enjoyable experience for all our guests. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve. Sincerely, Jeffy Mathew

Customer review rating 5.0/5

Nathan B. Business - Confirmed reviews ALL

I was given a wonderful welcome by Tasser and it really made me feel welcomed. Thank you!

Dear Mr. B., Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your check-in and that you felt welcomed we appreciate you for always being our loyal guest. Providing exceptional service is at the heart of what we do, and it is wonderful to know that our efforts made a difference for you. Once again, thank you for choosing to stay with us. We look forward to welcoming you back in the future. Have a wonderful day. Yours in hospitality, Yasser Moussa Front Office Manager

Great Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I have stayed at this hotel twice and both stays were great.

Dear Nathan W., Thank you for choosing to stay with us at Novotel Vaughan again! We're thrilled to hear that you've had great experiences during both of your visits. Regarding your booking process, we apologize for any confusion. While bookings made through our website are typically handled directly, it's possible that certain reservations may have been facilitated through third-party booking platforms. We understand the importance of clarity and transparency in the booking process, and we'll certainly look into ways to improve communication regarding reservation channels. Your loyalty and feedback are greatly appreciated, and we hope to have the opportunity to welcome you back for another exceptional stay in the future. If you have any further questions or concerns, please feel free to contact us anytime. Sincerely, Jeffy Mathew

Good location.

Customer review rating 4.5/5

Zdenek N. Business - Confirmed reviews ALL

No issues experienced.

Dear Zdenek N., Thank you for choosing Novotel Vaughan for your stay! We're delighted to hear that you found our location convenient and that your overall experience was enjoyable. We sincerely apologize for the inconvenience regarding the invoice. Providing a seamless experience, including timely and accurate invoicing, is paramount to us. We'll certainly address this issue promptly to ensure it doesn't happen again in the future. Your feedback is invaluable in helping us improve, and we appreciate your patience and understanding. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for an even better stay next time! Sincerely, Jeffy Mathew

Great hotel

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great hotel, could have done without our neighbour's partying and banging all night

Dear Darren M., Thank you for sharing your experience with us, and we apologize for the disturbance caused by noisy neighbors during your stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. We take noise complaints very seriously and strive to ensure that all our guests enjoy a peaceful and restful stay. We will review our procedures for handling noise disturbances and explore ways to prevent such disruptions in the future. If you encounter a similar issue during your next stay, please do not hesitate to contact our front desk immediately so that we can address the situation promptly. Your feedback helps us to continuously improve our services and provide the best possible experience for our guests. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back to our hotel and provide you with a more enjoyable stay in the future. Sincerely, Jeffy Mathew

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Other web-users rate our hotel

  • 321 reviews 9.5/10 Location
  • 797 reviews 6.7/10 Room
  • 749 reviews 8.2/10 Service
  • 14 reviews 3.8/10 WiFi
  • 410 reviews 7.9/10 Cleanliness
  • 253 reviews 8.1/10 Food
  • 145 reviews 6.2/10 Breakfast
  • 135 reviews 8.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.